76 to 100 of 184 Customer Experience Jobs in the South East

with a significant presence in ecommerce and digital product. The organisation is investing heavily in experimentation, data and insights to drive performance and enhance customer experience across their online platforms. With a fast-paced environment and a strong appetite for testing, they offer the chance to embed experimentation … insights to stakeholders. Distinguish CRM experimentation from website CRO and support both areas. Contribute to training and enablement across digital teams. Your Skills and Experience Strong commercial experience running experimentation programmes. Hands-on experience setting up and analysing A/B tests. Understanding of experimentation principles, digital ...

journeys for this financial services giant. Youll join an existing team who are growing, handling the technical build and execution of new customer journeys and CRM workflows being built in Salesforce Marketing Cloud. With this role, you'll be leaning into the technical side, handling the build and creation … journeys, with a decent emphasis on implementing dynamic content within complex customer communications across both promotional and operational comms. Because this sits within financial services, theres naturally a heavy emphasis on regulations within the dynamic content being served. Think things like policy pricing, exclusions, underwriting terms which need ...

delivering hands-on technical support and helping implement solutions that keep clients running smoothly. The Role You’ll work across a diverse set of customer environments, providing both remote and on-site support. Expect a mix of troubleshooting, project assistance, and day-to-day operational support. Key responsibilities • Deliver … best practices • Build strong relationships with clients and act as a trusted technical contact • Escalate complex issues when required while maintaining ownership of the customer experience About You You’ll thrive in this role if you enjoy variety, autonomy, and working in environments where you can make ...

Centre Experience & Commercial Manager Reading brand new building by the station Permanent | £40,000£50,000 + OTE up to £60,000 Step into a leadership role where every day blends strategy, service, and sales. This is your chance to run a brand-new, premium workspace destination … heart of Reading a hub where energy meets excellence, and customer journeys are as polished as the building itself. The Role: As Centre Experience & Commercial Manager , youll own the success of the centre leading from the front to deliver an exceptional customer journey and outstanding financial results. ...

with a global footprint and three UK offices. Their teams partner with leading B2B and B2C brands to deliver data-driven solutions that improve customer experience and marketing performance. With a collaborative culture and strong investment in analytics capability, they offer an environment where you can grow quickly … CLTV, segmentation, and recommendation models. * Engaging with clients, presenting insights, and developing your consulting skills with full support from the team. Your Skills and Experience * Strong commercial experience working with SQL and cloud data warehousing (BigQuery or similar). * Hands-on experience with web analytics platforms such ...

fast-scaling data and machine learning function, working at the intersection of AI engineering, product innovation, and advanced analytics. You will help deliver customer-facing AI features, internal automation, and traditional ML models within a modern cloud environment. The Company They are a rapidly growing consumer brand and technology … this is a place where your work will have a clear and visible impact. The Role Build and deploy AI and ML models across customer-facing and internal product areas. Contribute to conversational AI and generative AI features that enhance customer engagement. Support traditional ML projects including segmentation ...

Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. Additionally, the role holder will be responsible for all 1st line analysts operating in the region and therefore the ability to manage and inspire your team to deliver exemplary 1st line support services is key. … While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could ...

take ownership of a complex portfolio of change initiatives aimed at streamlining processes, improving digital access, reducing duplication, and delivering measurable efficiency and user experience improvements. Key Responsibilities Lead the end-to-end delivery of a large-scale service simplification programme Define and drive the strategic roadmap for service … risk management frameworks Engage senior stakeholders and executive leadership to secure buy-in and progress Identify and implement opportunities to improve efficiency and customer experience About You Proven track record delivering complex transformation programmes at Director level Strong experience simplifying services, operating models, or customer journeys ...

client, a fintech business in the banking sector, is currently seeking a Customer Support Specialist to join their dynamic team. The role focuses on providing outstanding support to users while overseeing the daily operations of multiple kiosk locations. This position plays a crucial role in ensuring operational efficiency … upholding high standards for customer experience in line with the business's commitment to community well-being and innovation. Key Responsibilities: Serve as the primary contact for customer enquiries by phone, email, chat, or in-person. Assist users with onboarding, account setup, and transaction-related questions. Troubleshoot ...

leading off-price retailer. Job Description: The Digital Product Manager is responsible for defining the requirements and scope of digital epics and features (customer and business facing), as well as ensuring final delivered products meet the needs of the customer and the business. Through collaboration with business … Partners with business stakeholders to prioritise the development roadmap and backlog Responsible for d efin ing requirements and scope of individual Epics (customer and business facing) , in collaboration with business stakeholders and IT Product manager Responsible for creating well rounded, data driven business cases for Epics/features Collaborates ...

Interim Delivery Lead — Customer Journeys, Website & AI Public sector | Digital & People Services Contract: 6-month Fixed-Term (Full-time) Location: Hybrid — Haywards Heath (1–2 days on site) We are accelerating delivery across customer experience, digital platforms, and responsible AI. We’re looking for an Interim Delivery … Lead to bring pace, clarity, and confidence across three priority areas: Customer Journey redesign (including residents who are digitally excluded) Website redesign on LocalGov Drupal Pragmatic AI pilots with strong governance and human oversight This role is about outcomes, standards, and sustainable delivery — not technology for its own sake. ...

Helping develop and refine test plans, methods and documentation Driving continuous improvement, efficiency and smarter ways of working What we're looking for Essential Experience working in a test laboratory environment Highly desirable Hands-on experience with mechanical testing, including vibration shaker equipment Experience delivering climatic testing … laboratory quality systems and operating procedures You'll also bring A motivated, practical and curious mindset Flexibility to work overtime, shifts or on customer sites when needed Strong numerical, analytical and organisational skills Confidence using IT tools such as Excel, Word and Outlook The ability to work independently ...

keep ahead of the market with product research and development with a focus on sustainability. The Business Analyst is responsible for analysing business and customer requirements to implement more efficient processes and a smoother customer experience from quotation to order by visualising how customers experience … order workflow, specify the landscape of tools to guide the process digitally and implement and test systems to ensure solutions meet both business and customer needs. You will be based in their head office in Surrey as part of a European team and this role will involve some European ...

efficient and resilient operations. The company operates as part of a larger global aviation group, contributing advanced software capabilities that strengthen operational visibility and customer service across the wider aviation services portfolio. Your new role The Data Engineer is a key member of the Customer Success function with … business. This is a hands-on role, which focuses on migrating customer data from third-party systems into the company platform; all whilst ensuring that the data loaded is accurate, validated and ready to support a successful onboarding. They identify opportunities to re-use existing data flows, as well ...

strengthen consent and preferences, and enable personalisation across channels. Youll coordinate stakeholders, unblock delivery, and ensure we land measurable outcomes while upholding GDPR and customer-facing privacy standards. We are looking for someone with high-energy, who is commercially minded, and deeply analytical who thrives on taking ownership … working cross-functionally with Marketing, Data, Digital, Legal/Compliance and Tech. Other accountabilities include: Optimising consent, permissions, and PECR/GDPR compliance in customer journeys, partnering with Legal/Compliance to operationalise policy changes and implement preference-centre improvements. Growing our first-party database and website sign ...

ideal for someone who enjoys solving complex data challenges, working with cross functional teams, and taking an important role in delivering accurate and reliable customer data migrations. You will be responsible for analysing, transforming, and migrating customer datasets into a new platform. Accuracy, attention to detail … your first day. The environment encourages ownership, process improvement, and technical curiosity. Key Responsibilities In this role you will support the full lifecycle of customer data migrations. Your responsibilities will include: Analysing customer datasets and identifying patterns, inconsistencies, and required transformations. Designing and building reliable data transformation packages ...

Operational Leadership. Customer Excellence. Engineering Services Environment. Are you an experienced Service Delivery Manager ready to lead from the front within a high-performing, Private Equity-backed engineering services business? Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across … creation. We are now seeking a driven and people-focused Service Delivery Manager to lead our field-based Service Engineers, ensuring operational excellence, outstanding customer experience, and a strong safety culture. This is a hands-on leadership role within a fast-paced SME environment where your impact will ...

Operational Leadership. Customer Excellence. Engineering Services Environment. Are you an experienced Service Delivery Manager ready to lead from the front within a high-performing, Private Equity-backed engineering services business? Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across … creation. We are now seeking a driven and people-focused Service Delivery Manager to lead our field-based Service Engineers, ensuring operational excellence, outstanding customer experience, and a strong safety culture. This is a hands-on leadership role within a fast-paced SME environment where your impact will ...

spotting a threat, fixing an issue, or finding a smarter way of doing things, we’re united by one goal: delivering an exceptional customer experience with speed and precision. Responsibilities: Be fast: Monitor alerts and events using tools like Microsoft Sentinel and PRTG, spotting issues before they become … cool under pressure and juggle multiple tasks. An appetite for learning and growing — both for yourself and for the team. As is past working experience in a technical team or role. Bonus points if you've dabbled in things like: Networking basics (TCP/IP, DNS, DHCP). Windows ...

keep ahead of the market with product research and development with a focus on sustainability. The Business Analyst is responsible for analysing business and customer requirements to implement more efficient processes and a smoother customer experience from quotation to order by visualising how customers experience … order workflow, specify the landscape of tools to guide the process digitally and implement and test systems to ensure solutions meet both business and customer needs. You will be based in their head office in Surrey as part of a European team and this role will involve some European ...

client, a Financial Services business whom have created an innovative product aimed solely for the Film & Entertainment industry, are looking to recruit a customer-centric, passionate Client Support Liaison to join their small London-based team. Working on a hybrid basis (3 days in the office/2 days … first point of contact for clients over the phone/email/chat (c/40+ daily queries)- Offering an exceptional service to each customer, ensuring a positive client experience in every instance- Handling queries covering payment issues/fraud exposure/technical support and complaints- Liaising with ...

those of higher value, offering guidance, training, and positioning to empower internal sales teams and channel partners. ARE YOU OUR PERFECT PARTNER? Youll have experience in category or product management, ideally in the technology or personal systems/notebook space. Youll have solid understanding of sales and marketing strategies … Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to maintain control of their customer experience across their distribution channels. BUILD LOVE. GROW SALES. INCREASE LOYALTY. POINTS TO NOTE: Reasonable adjustments: We would like you to perform at your best ...

studios and agencies. We marry world-class creativity with deep technology, harnessing insight, imagination and innovation to shape the future of brands, businesses and customer experiences. YOUR ROLE As a Product Designer within our Design & Digital Products team , you’ll combine strong creative craft with clear strategic thinking … bring your own perspective, creative energy and curiosity, helping us push ideas further and create work with heart, openness and boldness. YOUR EXPERIENCE & SKILLS Experience relevant experience in digital product design Experience working across the full design lifecycle: planning, research, concepting, UX and UI Confident operating ...

Infrastructure transformation/Global Scale/AI Ops My global telecoms company is looking fro a senior programme manager who has has global experience of working on infrastructure & network transformation programmes on a global scale Due to high profile of this at CEO level, we require somebody with gravitas … highly innovative on plan development Essential Skills Has delivered successfully on on high profile global projects (c£15m Capex, c£70m programme budget) Ideally experience managing large-scale infrastructure delivery in Telco specific context is needed but they must also be able to bridge the technical complexity with customer ...

technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management … meetings between client decision makers and company’s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge ...