76 to 100 of 203 Customer Experience Jobs in the South East

new, emerging shipping business to solve some of the biggest logistical opportunities facing not just Client, but the entire industry. Client Shipping is looking to hire a data-driven, customer-obsessed Program Manager to lead the Shipper Onboarding function within Client Shipping. This role will be pivotal in managing all product and program changes within our dynamic and rapidly … and communication skills, adept at driving transformation and ensuring seamless integration of changes across the organization.Key job responsibilities• Relentlessly advocate for Shippers and strive to simplify and improve their experience• Be a SME for the SWA EU Onboarding processes and a key point of escalation for onboarding experience• Identify short and long-term improvements to our customer … new products and processes.• Scale services, tools, and processes that will enable the business’ growth in volume, complexity, and geographic dispersion while still maintaining a high bar for the customer experience.• Develop clear and thorough program/process launch announcements for impacted internal and external stakeholders, including program announcement, FAQs, and program resource guides.A day in the lifeWorking independently More ❯

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading … FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the … you want to do. You’ll will receive training and on-boarding to make you an expert in the role and software to allow you to deliver the best customer experience. Responsibilities - Graduate Accountant - Customer Support Answer customer support telephone calls and emails, providing exceptional customer care Build your knowledge of accountancy, tax and accounts by More ❯

Accountants Assistant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading … FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the … you want to do. You’ll will receive training and on-boarding to make you an expert in the role and software to allow you to deliver the best customer experience. Responsibilities - Accountants Assistant - Customer Support Answer customer support telephone calls and emails, providing exceptional customer care Build your knowledge of accountancy, tax and accounts by More ❯

who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. Job Duties Halliburton-Landmark is … Solution Owner as part of the Subsurface software development technical business line. We are looking for an individual that possesses skills across the petrophysics and geomechanics subject areas. Industry experience applying petrophysical and geomechanical workflows and technologies to real world examples is required. The role is based out of the Halliburton-Landmark offices in Abingdon near Oxford, UK, with … travel potentially accounting for up to 10% of their time. Responsible for the product meeting customer needs, quality and usability expectations, while ensuring positive customer experience. Member of the scrum team responsible for defining stories, acceptance criteria, and prioritizing the team backlog to define features that meet the customer expectations, adhering to Agile methodology and best practices. More ❯

growing technology provider looking for an experienced IT Account Manager to join their team. You'll work closely with clients to support their Digital Transformation and deliver an excellent customer experience. The Role: You'll be the trusted advisor for your client portfolio, building strong relationships and presenting detailed technology roadmaps during face-to-face meetings and Quarterly Business … proactively act on feedback Collaborate with technical teams to provide accurate and up-to-date advice Stay current with industry trends and product developments Essential (Must Have): 4+ years' experience in IT Account Management or Customer Success, ideally within an MSP or similar environment Strong technical knowledge of Microsoft 365, Azure, Windows Server, Antivirus, and security solutions (EDR … C-level stakeholders Confident communicating complex technical concepts in a simple way Ability to translate business goals into actionable technology roadmaps Full UK driving licence and own car Desirable: Experience working within a technology services or MSP environment Strong commercial awareness and track record hitting KPIs If you're interested in the role or know someone who might be More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are looking for a dedicated and customer-focused Level 1 Helpdesk Technician to … fast-paced helpdesk environment. As a Level 1 Helpdesk Technician, you will be the first point of contact for clients experiencing technical issues, supporting remote troubleshooting and providing exceptional customer service. You will work with a wide range of technologies, including print, scan, and basic PC and network support, while assisting with the triage and resolution of Secure Print … Services. Use remote management tools to investigate and diagnose issues efficiently. Deliver clear and timely communication to clients on incident progress and planned changes. Ensure a high level of customer satisfaction by resolving queries within agreed SLAs. Escalate unresolved or complex cases to the appropriate internal teams in a timely manner. A typical working pattern is Monday to Friday More ❯

Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporationprovide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world's leading technology companies, with instant … journey, everything is possible, and the opportunities are endless. Location Maidstone (Hybrid) About us Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporationprovide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage … wider business. Support statutory audits, M&A activity, and the rollout of new systems (including ERP). Deliver to tight month-end deadlines (HP reporting by Day 2.5). Experience and Skills Required Fully qualified Accountant (ACCA/ACA) with at least 3 years' experience as a Finance Business Partner. Advanced Excel and PowerPoint skills (TM1 knowledge is More ❯

Management (m/f/d) based in Farnborough (UK) International Permanent Full-time rpc - The Retail Performance Company is the consulting company for the entire path to a customer-oriented transformation: from strategy, customer experience design and data analytics to people empowerment and performance management. We have made it our mission to support our clients with … holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. rpc was founded in 2013 as a joint venture between the BMW Group and H&Z Unternehmensberatung AG and is represented in ten countries with over 400 employees. Your … digital sales platforms, processes, and sales tools. Development of new initiatives in conjunction with Sales & Finance departments to support business requirements. Provide dynamic project management & stakeholder alignment with relevant experience to support ongoing projects & developments. Ability to communicate clearly and escalate when relevant. Support on new sales model strategy design & planning from a short, medium, and long-term perspective More ❯

Customer Success Manager London - office based About Our Client Our client is a technology company with two unique solutions: Guardian, which provides IT estate visibility and auditing for compliance and governance , and Alchemy, which separates applications from infrastructure to enable innovation and accelerate cloud migrations. They work in a collaborative environment with a focus on continuous improvement and customer … close partnerships include AWS, Microsoft, and Google, and their clients range from large financial organizations to public sector departments. About the Role We are seeking a proactive and empathetic Customer Success Manager to join our client team in a key strategic position. This is a full-time, office based role with the office in London. As the trusted advisor … and advocate for their customers, you will work cross-functionally with the Sales, Product, Professional Services, and Support teams to deliver a seamless and impactful customer experience. Key Responsibilities Guide new customers through the onboarding process, ensuring a smooth and successful implementation. Build strong, long-term relationships with customers, understanding their goals, and aligning our solutions to meet their More ❯

role that will shape how we use technology and data to deliver secure, compliant, and innovative services to over 130,000 members and 500 employers, helping us 'elevate the customer'. You'll work closely with senior leaders and stakeholders to modernise systems, improve digital engagement, and harness data to drive better decision-making and customer outcomes. Rewards … organisations delivering public services. The team manages the full pension lifecycle-from onboarding new members to processing retirements and dependents' benefits. Our mission is to deliver a first-class customer experience while maintaining the long-term financial sustainability of the fund. We foster a culture of collaboration and continuous improvement, working closely with stakeholders to ensure our services … considered for shortlisting for this position, your application will clearly evidence the following: Proven leadership in digital or data roles Strong understanding of data architecture, governance, and analytical tools. Experience with digital platforms, CRM/CMS systems, and cloud technologies (e.g. Azure). Knowledge of agile methodologies and digital product development. Excellent stakeholder management and communication skills, especially with More ❯

What is UMAX? UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs … to serve. As our Technical Project Solutions Architect, you... are responsible for the collaboration with the customer's project team coordinate technical kick-off sessions by providing architecture overviews and formulating recommendations develop the technical architectures within Azure are responsible for impact analysis produce technical requirements , feasibility studies , software architecture documents , testing strategy recommendations and other relevant documents ensure … integrate the solution with relevant Azure technologies (Logic Apps, Azure Service Bus, Application Gateway, Azure Firewall, Azure Functions, Azure Data Lake, ...) enable the integration with portal solutions , supporting customer self service extend UMAX with a reporting infrastructure on Azure technologies leveraging Power BI Our ideal candidate... has good experience as a Technical Solutions Architect in the D365 More ❯

we're investing heavily in cutting-edge technology to create seamless, personalised experiences across every touchpoint. Whether it's faster retail journeys, smarter delivery, or a deeply tailored online experience — technology is powering it all. Our teams are agile, cloud-first, and customer-obsessed. We build what's right for our business, not just what's available off … the shelf, and we automate and test at every level. This role sits within our Online Customer Experience (OCX) vertical — the team behind our web and mobile e-commerce platforms. We're nearing the end of a transformative multi-year tech evolution and stepping into a new chapter of innovation, building standout digital propositions that redefine how our … customers experience health and wellness. You'll be a technical leader within the squad, helping shape the design and delivery of new features, mentoring engineers, and working closely with teams across the business to build exceptional digital products. What You'll Be Doing Operate independently, with the ability to lead the design of software across a subset of functional More ❯

Southampton (Hybrid) The Company This company is a purpose-led fintech in the consumer lending sector, helping people take control of their finances. With a focus on innovation and customer experience, they offer a dynamic work environment and opportunities for professional growth. The Role The Compliance Analyst role involves supporting the delivery of compliance monitoring, horizon scanning, operational … Maintain and update the operational risk register Provide day-to-day compliance guidance to teams across the business Collaborate on projects, policy reviews, and training initiatives Required knowledge and experience for the Compliance Analyst role: 1-3 years' experience in compliance, risk, or regulatory environments Strong organisational and analytical skills Excellent attention to detail and communication skills Proficiency More ❯

GRC Analyst Title: Governance, Risk & Compliance (GRC) Analyst Department: Procode IT Location: Chandlers Ford Salary: Circa £ 41,504 + Discretionary bonus scheme. Do you have commercial experience as a Governance, Risk & Compliance Analyst ? Do you have hands-on experience with ISO 27001 and being involved with audits? If so, this could be the role for you! About us … We are a dynamic software company. E stablished in 2006, with a vision of help ing the energy and utilities sector s improve customer experience and lower their cost to serve , using smarter process automation. Are you curious about what the future in tech holds? Do you have the drive to want to deliver great solutions for customers … and breathe at Procode. Our hugely passionate wo rkforce puts them at the heart of every decision we make. What does this role involve? You will have hands-on experience with ISO 27001, including implementation, audits, and continuous improvement. You will conduct internal audits and support external assessments. You will have experience in risk management, including risk identification More ❯

Graduate Support Analyst, Customer Support, Excel, COR7294 Are you a recent graduate with a passion for customer service, problem-solving, and Excel skills? If so, this could be the ideal opportunity to kick-start your career! My client, a forward-thinking Oxfordshire-based organisation, is looking for a Customer Service Specialist/Graduate Support Analyst to join … their team at an exciting time. This role is perfect for a dynamic and enthusiastic individual eager to make an impact by supporting clients and improving customer experience. The Role Based at their Oxfordshire site, you'll work closely with a small, collaborative team, using your technical skills to enhance customer interactions. You'll be responsible for handling … customer queries, streamlining processes, and providing insights to improve their service delivery. Your contribution will directly influence how the business engages with its clients and ensures satisfaction. The Company You'll be joining an innovative organisation delivering cloud-based technology used across multiple industries. With a strong track record of success and ongoing expansion, they are seeking a graduate More ❯

strong business analytics and BI skills. About Our Client A leading financial services provider supporting the automotive industry, offering innovative financing, leasing, and insurance solutions. They focus on enhancing customer experiences through data-driven decision-making, business intelligence, and advanced analytics. Job Description The Business Data Analyst will gather and analyse business requirements, translating them into actionable insights using More ❯

forecasting, and reserve management. Conversion & Innovation Monitor conversion rates, decline trends, and currency performance. Research and implement regionally appropriate alternative payment methods. Lead the roadmap for payment innovation and customer experience improvements. About You 5+ years of senior experience in global payments, compliance, or fraud risk. Strong knowledge of payment networks, card schemes, and regulatory compliance. Proven … leadership experience with scaling high-performing teams. Skilled in working with payment gateways, orchestration tools, and fraud platforms. Excellent project management and cross-functional collaboration. Data-driven mindset with strong analytical and reporting skills. Benefits Package Competitive salary + performance bonus Company pension scheme BUPA Health & Dental Insurance + Executive Health Assessments Daily food allowance + chef-prepared meals More ❯

channel retailer, we're investing heavily in innovative tech to deliver faster, more personalised, and more convenient experiences for our customers – both online and in-store. We're collaborative, customer-obsessed, and love working at pace. We embrace cloud-first principles, build solutions tailored to our business (rather than buying off-the-shelf), and embed automation and testing across … everything we do – from software to infrastructure and data. This role sits within our Online Customer Experience (OCX) vertical – the team driving our e-commerce platforms across web and mobile. We're wrapping up a multi-year technical transformation and moving into an exciting new phase: building fresh, customer-first digital propositions that bring our wellness mission … to life. You'll join a talented engineering team working on meaningful, customer-facing products that have real impact. If you're a proactive problem-solver, passionate about clean code and modern architecture, and keen to mentor others, we'd love to hear from you. What You'll Be Doing Independently deliver high-quality, cross-functional software with minimal More ❯

of contact centre solutions within a dynamic, global organisation that values innovation, autonomy, and technical excellence. What you'll do Act as the technical authority for the Genesys Cloud CX platform, leading the design and delivery of enhancements aligned to business needs and solution standards Drive platform innovation, collaborating with internal stakeholders and partners to implement new capabilities and elevate … service performance Deliver expert consultancy for both internal and external initiatives, guiding teams on how to best leverage Genesys Cloud CX Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs and promote … CX-as-Code practices within CI/CD pipelines Partner with suppliers and cross-functional teams to deliver impactful, future-ready solutions Support pre-sales and discovery efforts, championing platform standards and best practices to guide decision-making What you'll need A bachelors degree in Telecommunications, Computer Science, Engineering, or equivalent experience 8+ years of experience consulting More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

teams. Lead Strategic Integration : Align omnichannel initiatives with Hub service evolution, digital transformation (DT), and Insights to Impact (I2I) for cohesive execution and resource allocation. Drive Consistency & Innovation : Champion customer experience design principles, scale best practices, and incorporate local innovations (e.g., GenAI, automation) into global strategies. Measure & Optimize Performance : Develop KPIs, feedback loops, and governance frameworks to track … embed omnichannel capabilities into enterprise learning agendas. Inspire Change : Communicate strategy clearly, manage change effectively, and ensure organizational alignment and buy-in across Patient Impact and beyond. Qualifications Minimum Experience/Skills: 10-15+ years in digital operations, service delivery, or omnichannel enablement, ideally within pharma or regulated industries. Fluency in English Bachelor's Degree Preferred Experience … Master's Degree or higher Proven track record in designing and scaling digital or omnichannel services in global or regional shared services models Strong operational and delivery mindset with experience in resource planning, project management, and performance tracking Knowledge of omnichannel technology: SFMC, orchestration, DAM, analytics, CDPs, GenAI Skilled in service frameworks: intake models, SLAs, KPIs, governance Understanding of More ❯

robust fraud detection and prevention capabilities. You'll work closely with cross-functional teams to implement screening measures, identify and mitigate fraudulent transactions, and ensure a secure and seamless customer journey. Key Functional Areas: Fraud Detection: Real-time prevention across card, merchant, web, and app channels Implement metrics, monitoring, red flags for suspicious activities KYB/KYC: Implement Know … Your Business and Know Your Customer processes aligned to regional compliance Transaction Monitoring: Set up rules and alerts for ongoing review of transaction patterns Product Strategy & Roadmap Define the product vision for fraud detection and prevention Stakeholder Management Collaborate with internal teams (technical, design, operations) and external fraud authorities Product Development & Execution Translate product ideas into actionable user stories … Customer Experience Design seamless, user-friendly experiences Data & Insights Use customer and transaction data to drive decision-making Technical Knowledge: Agile methodologies (Scrum/Kanban) Familiar with Jira, Confluence, and common product tools Understanding of payment platforms, fraud tooling, and data management More ❯

support activities including backups, patching, and script deployments. • Accompany customers towards Cloud technologies, PaaS data platforms and other cloud-native Data Services. • Ensure the storage, processing, and quality of customer data • You will be expected to deliver large-scale data migration and/or modernisation projects • You’ll support and manage the environments of key strategic customers. • You'll … shadow and mentor other engineers to help them resolve complex support issues • You'll engage with key customer stakeholders in technical, pre-sales and commercial conversations • You'll be expected to deliver workshops (either standard or bespoke) to customers • You'll be able to produce new written technical content for external use by our customers • You'll be required … to present content to a mixed-skilled audience Teams to collaborate with • Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions • Customer Success and Growth – ensure that the portfolio is up to date, meets customer More ❯

Provisioning Coordinator - Customer Engagement Focus - £28,000-£32,000 - Camberley ,GU17 The Role Are you experienced with building strong relationships with customers? Do you enjoy coordinating and delivering a seamless customer experience in a fast-paced environment? If so, we have an exciting opportunity for you. Windsor Telecom is a dynamic and customer-centric telecommunications provider … delivering innovative solutions to businesses across the UK. We pride ourselves on our exceptional customer service and deep understanding of the industry sector. We are looking for a Provisioning Coordinator who enjoys working with people and ensuring a smooth onboarding experience for our clients. While you do not need deep technical knowledge, an understanding of the telecoms sector More ❯

Ensure high standards in project delivery, governance, and impact measurement. Drive adoption of modern machine learning methods and emerging technologies (including Generative AI). Identify opportunities to improve efficiency, customer experience, and revenue through advanced analytics. Requirements: MSc or PhD Degree in Computer Science, Artificial Intelligence, Mathematics, Statistics or related fields. Solid background in Data Science (though this … is not a hands-on technical role) Experience managing small, high-performing teams A confident and strategic leader Excellent communication and stakeholder management skills How to Apply: Please register your interest by sending your CV to Emily Burgess via the Apply link on this page More ❯