76 to 100 of 400 Customer Experience Jobs in the South East

To: Rob Johnstone Compensation: £40,000 - £55,000/year Description As a Product Owner at Kinetic, you will be the voice of the customer, ensuring our software solutions meet user needs and deliver real value. Working closely with customers, stakeholders, and development teams, you will gather feedback, refine … product improvement. You will bridge the gap between business needs and technical execution, playing a key role in delivering high-quality solutions that enhance customer experience and drive adoption. Key Responsibilities Act as the primary liaison between customers and internal teams, gathering feedback to refine and prioritise product … features. Own and manage the product backlog, ensuring clear prioritisation of tasks based on customer impact and business value. Work closely with cross-functional teams, including Engineering, UX/UI, and Customer Success, to ensure seamless execution of product enhancements. Conduct customer interviews, usability testing, and data More ❯

the service blueprint. Stay abreast of industry best practices and Salesforce product releases, evaluating and recommending new features and functionalities to enhance employee and customer experiences. Business Development Support RFP responses and other pre-sales activities. Connect to your skills and professional experience Overall, you're an ideas … Deep understanding of Salesforce capabilities across lead-to-cash, in particular configure-price-quote (CPQ), contracting, billing, invoicing, and asset management related process areas; experience in the hands-on configuration of the Salesforce platform to enable these process areas. Experience in both Discovery and Implementation project phases. Experience with product roadmap definition. Experience in gathering and documenting business requirements through a variety of methods (including workshops, interviews, qualitative and quantitative data analysis). Experience in delivering high quality artefacts including design blueprints, process documentation, user stories and acceptance criteria, user personas etc. Experience participating More ❯

and varied environment. Role In this role you’ll contribute to the work of Furze Down School and study to achieve the Level 2 Customer Service apprenticeship throughout the duration of your time with us. We’ll give you time during your working week for study and assessments - which … up for events and attend such events to support when necessary To document all jobs on the IT support helpdesk Training You will gain experience, whilst studying towards your nationally recognised qualification - Customer Service Level 2 Practitioner qualification, with 20% time out of the workplace for study, training … within the workplace providing you with all you require to be successful. The training you will be completing as part of the Level 2 Customer Service apprenticeship standard includes: Knowing your customers Providing a positive customer experience Meeting regulations and legislation Systems and resources Working with your More ❯

Data Analyst 3 month initial contract role £400 per day inside IR35 Onsite - Central London Our client is looking for a data-driven and customer-focused CRM Analyst to join their dynamic Client Engagement team. In this role, you will play a key part in optimizing customer relationship … to drive engagement, retention, and loyalty. You will support the planning and execution of CRM campaigns, monitor performance, and provide actionable insights to improve customer experience across all touchpoints. Key Responsibilities: • Analyze customer data to uncover trends, behaviors, and segmentation opportunities. • Support the execution and performance tracking … KPIs such as recruitment, retention, and engagement rates. • Collaborate with Client Engagement regional offices to align CRM efforts with broader business goals and Global Customer Strategy. • Help enhance the customer journey by identifying gaps and opportunities for personalization. Requirements: • Experience in CRM, data analysis, or a similar More ❯

You will be responsible for monitoring and controlling projects ensuring they stay on track, whilst engaging with multiple stakeholders. What you'll do Provide customer service to internal and external customers to ensure a consistent experience. Be responsible for governing the processes of implementing account-specific new services, tools … and applications or other changes. Prioritise and co-ordinate own and others' work schedules to ensure that business and customer needs are met, and deadlines are adhered to. Develop and maintain strong relationships both internally and externally to achieve project objectives. Prepare presentations and reports. Produce documentation in line … with project requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events. Act as SPOC for customer/CC service/project management/service management teams for changes impacting Computacenter operational teams. Coordinate with customer/Computacenter project teams to More ❯

through development, testing, training and business readiness elements of the project lifecycle. The role: Develop deep understanding of Billing processes and associated business and customer experiences Use data-driven decision-making to analyse customer outcomes, broader MI, and complex business problems. Identify pain points and opportunities, prepare options … resolution. Impact assessment of production incidents, analysis and coordination of solutions and remediation Support detailed design, documentation and build of the Billing processes and customer experience Collaborate with the Product Owner to define and create features and user stories, ensuring alignment with business requirements and customer needs … What we’d love you to bring: Experience gained in the insurance/financial services industry or in a regulated environment, with a focus on developing and enhancing billing processes or payments platforms/processes Experience in applying as-is and to-be analysis techniques to identify business More ❯

JBM is supporting a high-growth, VC-backed marketplace to hire a Customer Experience Lead to build and scale their CX function during a period of hyper growth. This is an opportunity to join a mission-driven, tech-enabled marketplace that raised one of Europe’s largest Series … A rounds last year. With 3x YoY growth and imminent international expansion, they’re now looking for an entrepreneurial CX leader to build out scalable systems, processes, and a high-performing team. You’ll be responsible for: Designing and automating CX workflows across support Building and leading a growing team … days in the office Compensation: £65k–£80k + meaningful equity at series-A valuation If you’re ready to own and elevate CX at a company scaling fast - and build something meaningful along the way - we’d love to hear from you. Please note that, due to the volume of More ❯

/Hybrid (1-2 days per week onsite) 6 Months My client is a high profile organisation who urgently require a Business Analyst with experience in Technology and Business Change, working on requirements gathering and use case design for integrations, to join a business critical programme. Key Requirements: Demonstrable … experience of working as a Business Analyst within both Technology and Business Change in large, complex and heavily regulated organisations Expertise in gathering business requirements for integrations Good understanding of customer journeys, customer experience and the ability to attract customers into buying a product Proven experience More ❯

lead a strategic plan to enhance the digital user experience. Ensure the website embodies the company's brand values and is optimised for all customer journey stages—discovery, consideration, and conversion. Focus on driving customer acquisition and retention through UX improvements, such as loyalty initiatives and personalised experiences. … Manage daily trading activities to drive website sales and key performance indicators (KPIs). Leverage analytics and customer feedback to refine strategies and drive improvements. Oversee the website development roadmap and budget. Collaborate with internal teams and external partners to implement updates and enhancements that improve functionality and customer satisfaction. Deliver a seamless customer experience by connecting physical retail environments with the digital journey. Inspire, lead, and develop a high-performing e-commerce team while fostering a culture of collaboration, innovation, and continuous improvement. Work closely with teams across technology, retail, marketing, product, and creative functions More ❯

DATA SCIENTIST – HYBRID (London, 3 days a week) £50,000–£75,000 based on experience THE COMPANY An opportunity to join a high-performing data team at a global marketing and customer experience company. You’ll work across a variety of data science challenges — from prototyping ideas … tuning and validation Communicate clearly with both technical and non-technical audiences Bring curiosity, pace, and clarity to everything you do YOUR SKILLS AND EXPERIENCE Must-Have: Degree in a STEM field or equivalent hands-on experience 1–4 years’ experience delivering ML solutions in production, ideally … in fast-moving teams or startups Strong Python and SQL skills; experience building and deploying models end-to-end Familiarity with AWS (or similar), Git, and CI/CD pipelines Ability to work independently and manage priorities in a high-velocity environment Excellent communication and documentation under pressure Nice More ❯

of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the AFH business and Data sphere, e.g. the Service Desk performance, provision of end user computing … support key business operations. Who you are It's your unique ingredients we're interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology … capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of More ❯

The job holder will play an active role in maintaining alignment across the organization globally. Specifically, we are looking for candidates who can have experience with driving forward multiple concurrent projects relating to Commercial Operations, Sales Organizations (e.g. SalesForce.com, Business Processes, Pricing, Programs that provide value add customer experience), Commercial Data and Business Intelligence. If you have experience in any of these areas, we would love to hear from you. Job Summary: The Project Manager will lead and oversee Commercial projects within the Global Commercial Operations department. This role involves planning, executing, and closing projects … collaboration across teams to ensure alignment and buy-in for projects and process improvement initiatives. Collaborate with cross-functional teams, including Sales, Marketing and Customer Service, to understand improvement opportunities and drive project success. Benefit Management & Performance Monitoring: Facilitate creation of high quality business cases, recognizing quantitative and qualitative More ❯

provider. Hybrid role 3 days/week office. PURPOSE SUMMARY: Responsible for leading a team of Retailer and Sales Support Specialists ensuring our customers experience is market leading. The team is made up of 14. The role holder will be responsible for leading and developing a team of Retailer … Services, Credit Control and Sales Support Specialists to deliver best in class service and achieve Customer/Retailer satisfaction and departmental objectives. Responding to and processing all customer and retailer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions … performance by conducting meetings with colleagues as individuals and as a group to motivate and drive achievement of defined departmental targets Instilling a strong customer-centric culture enabling colleagues to focus on what really matters Manage performance, coach and supporting your team to achieve their personal, professional and performance More ❯

and digital transformation initiatives. Define and drive a GenAI roadmap—identifying and developing high-impact use cases across functions (e.g. commercial, operations, R&D, customer experience). Lead and mentor a high-performing small team, ensuring a secure back end while enabling front-end innovation. Manage third-party … full accountability for networking, infrastructure, and security. Serve as a key leader and change agent during a data and digital transformation journey, bringing the experience to demonstrate the 'art of the possible.' Engage and influence senior stakeholders, from Board level down. Propose commercially sound initiatives with clearly demonstrable ROI. … Required Experience: Minimum 3 years of experience in a senior Information Technology leadership role. At least 10 years of relevant experience, particularly with exposure to data and digital transformation. Degree in Computer Science, Information Technology, Engineering, or a related field. Hands-on experience with AI/ More ❯

areincredibly data-driven. THE ROLE You can expect to be involved in the following day-to-day: Collaborate with the analytical team to support customer credit strategies, commercial goals, and enhance the customer experience. Work with cross-functional teams to create, test, and implement retention-focused campaigns. Use … data insights to optimise campaign performance. Perform segmentation analysis to identify high-value customer groups and tailor strategies to boost engagement. Ensure strategies comply with regulations and internal policies, minimising risks related to credit, complaints, and financial outcomes. Monitor campaign performance and prepare reports to assess impact on customer behaviour, retention, and financial performance. Stay updated on industry trends and customer behaviour to propose solutions that enhance processes and optimise customer initiatives. YOUR SKILLS AND EXPERIENCE Ideally experience working across credit cards. Strong coding skills, in python, or SQL. Experience building MI. Experience More ❯

successfully introduce new products/versions. Champion supportability and preventative action on behalf of our customers. The successful candidate is not expected to have experience in Azure technologies and a mixture of on the job training and formal Azure training will be provided. The candidate will need to be … R&D. Take into account technical and commercial relationships with end users, partners and service providers. Deploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardising customer data or operations. Participate in a 24-7 Out of Hours call out rota. Have … is a rapid learner, self-motivated and a good communicator and problem solver. A high quality of work is also particularly important. Relevant technical customer support experience preferred, particularly within a Public Safety environment. Understanding what represents good 'customer service' and how to deliver it is essential. More ❯

can focus on their jobs rather than the tools. Work closely with the trade support and infrastructure teams as the third line on resolving customer issues. Follow defined Support SLAs and KPIs. Work to continuously improve support processes: Identify areas for process improvement and suggest proactive solutions to enhance … the overall customer experience. Ensure continuous alignment of our platforms and processes with best practices. Excellent team collaboration at all times, actively building relationships across the company. Work in shifts with occasional out-of-business hours coverage. Requirements: At least 5 years+ of experience Deep, practical experience … and communication skills. Able to multi-task efficiently and work under time pressure to SLAs. Familiarity with ITIL 4 working practices and processes. Troubleshooting experience of Linux desktop, a plus. Working knowledge of the Mimecast platform, a plus Respectful of the organisation’s culture and values Bachelor’s Degree More ❯

AI research and prototyping efforts in a small, high-impact innovation team Investigate frontier AI technologies and apply them to real-world editorial and customer experiences Bridge the gap between technical exploration and practical implementation Contribute to the long-term AI vision at a globally respected brand Work with … exciting stakeholders who are global leaders in their fields SKILLS AND EXPERIENCE Required Experience working directly with cutting-edge generative AI systems - especially around customer experience and big data Familiarity with unstructured data in the content space: text, audio, conversation, or video etc. Ability to communicate More ❯

The subscription economy is growing fast and so are customers’ expectations. Limio’s vision is to help subscription-first companies deliver the best omnichannel customer experience for commerce. We make subscription ecommerce simple, fast and reliable. We're actively seeking a Senior Full-Stack Developer to join our … coding practices within the team, including clean code, testing, and regular releases. **Support the business: ** Effectively communicate with cross-functional teams, including Product and Customer Success, to ensure we can meet customer’s expectations. Engage with customers: Interact with customers seeking senior technical guidance, especially during the adoption … Library, Mock Service Worker APIs: REST DevOps: AWS serverless technologies, Terraform, Docker You should apply if You have 5+ years of full-stack development experience in production environments. You have experience with Node.js (or equivalent, such as Next.JS or Nest.Js) in production. You have experience with React More ❯

development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising — all while keeping things collaborative and fun. What you will be doing and … of business-critical systems. From architecting clean, scalable integrations between internal and external platforms to overseeing the development of vital applications that power our customer service and operations — your work will be foundational to how we operate and grow . You’ll be at the technical heart of a … ensuring technology choices and development practices are aligned with business needs and delivered with excellence. What you will own Enterprise COTS SaaS platforms covering: Customer service and sales lead management Back office automation platform Call centre platform Bespoke development covering: Agent Reservations (Configure, Price, Quote and Book) Booking management More ❯

Data Engineer Location: Middlesex 3 days in the office 2 days’ work from home Salary: Negotiable to £70,000 Dependent on Experience Job Reference J12953 Please note we can only accept applications from those with current UK working rights for this role, this client cannot offer visa sponsorship. A … they operate and by adding personal value Strategically challenges the status quo for identification of ongoing enhancements to operational effectiveness and enhancement of the customer experience Role Qualification Bachelor’s degree in Computer Science, Information Technology, Mathematics, or a related discipline Proven experience of SQL and relational … databases Experience of cloud technologies such as Azure, Snowflake and Terraform is advantageous Experience of knowledge of containers such as Docker and Kubernetes is advantageous Familiarity with at least one programming language (e.g. Python, Java, or Scala) Proven experience of data warehousing concepts and ETL processes Strong More ❯

role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands, optimising the website to ensure a seamless customer experience. This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement … and using data analytics for sales growth. The role also focuses on product launches, partnerships, and omnichannel integration for a luxury user experience from website to unboxing. RESPONSIBILITIES: Run the operation & optimisation of The Lakes’ Distillery portfolio. Take ownership of site trading & merchandising, UK & Internationally. Take responsibility for the … with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives. Devise & manage CRO & UX testing roadmap for continuous innovation. Responsible for legal compliance, GDPR, & smooth installation of 3rd party modules & apps. Manage More ❯

PRINCIPAL DATA SCIENTIST – HYBRID (London, 3 days a week) £100,000–£125,000+ based on experience THE COMPANY Join a high-impact data science team at a global marketing and customer experience company. As a Principal Data Scientist, you’ll lead the development of end-to-end … Maintain a high bar for clean, testable code and scalable, maintainable solutions Foster a culture of experimentation, velocity, and clear communication YOUR SKILLS AND EXPERIENCE Must-Have: 5+ years of experience building and deploying DS/ML products in production Strong Python and SQL skills; deep understanding of … ML lifecycle from prototyping to production Hands-on experience with AWS (or similar), Git, and CI/CD pipelines Strong track record leading technical delivery and collaborating with non-technical stakeholders Ability to balance high-level strategic thinking with hands-on implementation Excellent communicator, able to tailor messages for More ❯

Company I am hiring a Senior Credit Strategy Analyst leading dynamic FinTech based in London. Within this role you will be bringing your existing customer credit strategy development to drive business growth and profitability using tools like SQL and Python alongside your credit commercial background The Role As a … Senior Credit Strategy Analyst, you will be: Developing new insights to drive optimisation of credit risk strategies. Detecting new trends on customer data to develop wider business strategies Developing credit risk strategies for Existing Customers for credit cards Working with senior leadership to implement/improve strategy. Using SQL … and Python daily for strategy development Your skills and experience To be successful as a Senior Credit Strategy Analyst, you will need: Experience as a credit risk strategy analyst in unsecured lending Experience working in a fast-paced environment Experience developing credit risk strategies for Acquisitions More ❯

Responding to calls or e-mails on the service desk, adhering to strict Service Level Agreements for fault resolutions and service requests completions. Provide customer service to internal and external customers to ensure a consistent experience. Adopt a proactive approach towards all client activities. Day to day incident management … IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line with the company process to meet customer and business requirements. Document and report on work completed to ensure security compliance with customer and company procedures . Escalate issues in line … with company processes to ensure customer demands are met. Evaluate escalations and action appropriately to ensure customer demands are met. Able to adapt quickly to dynamic team environments to maintain consistent effective contribution. Act in accordance with our information security policies and report any potential or actual Security More ❯