76 to 100 of 171 Customer Experience Jobs in the South East

one. Retention is at the heart of the model, and although the product currently drives strong organic performance, there is huge opportunity to elevate customer experience, engagement, and lifetime value through more sophisticated CRM strategy. THE ROLE As the CRM Manager, you'll take ownership of the full … function and play a pivotal role in developing how the brand communicates, nurtures, and retains its customer base. The company is supported by a high-performing agency, but now needs someone in-house to drive strategy, push innovation, and work side-by-side with their external CRM partners. This ...

hybrid-based, with at least two days per week on-site at our head office, or more where project needs require it. Specific experience is advantageous in digital transformation projects, integrations between digital systems, Customer Relationship Management systems, data management, and working with or alongside the public sector. … Leading the support, development, and enhancement of key applications Providing expert technical advice and guidance across the organisation Supporting digital transformation projects that improve customer experience and reduce manual processes Collaborating with ICT teams to proactively improve systems and respond to technical issues Designing and implementing secure, high ...

they need to succeed in the market, but know that we can’t be solely focused on future customers. You’ll listen carefully to Customer Experience to understand what they need to make existing customer relationships better, but know that we can’t be solely focused … existing customers. You'll liaise closely with Support to ensure we’re doing the correct things to maximise customer happiness, but know that we can’t be solely focused on the tactical needs of customers and miss the big strategic changes. Work closely with Professional Services to ensure that ...

aimed at improving experience at scale. WHAT YOU'LL BE DOING: The Senior BI Analyst will: Owning and developing dashboards that bring CX performance to life Rebuilding reporting into a more scalable, reliable setup Creating robust data pipelines that turn raw sources into usable insight Structuring datasets so teams … across the company can self-serve effectively Supporting CX leaders with analysis, investigations, and clear recommendations Spotting opportunity areas and validating where changes will have the most impact Measuring the results of new initiatives and surfacing what's working - and what isn't Running root-cause analysis when performance shifts ...

Customer Success Executive (HCM) Manchester, Slough or Leeds (Hybrid 2-3 days a week in office) Competitive + Commission Permanent full time Are you passionate about building strong relationships and helping customers get the very best out of the solutions they use? Do you thrive on guiding clients through … their journey and ensuring they achieve long-term success ? If so, we’d love to hear from you! As a Customer Success Executive , you’ll be a trusted advisor for our key customers, typically managing core (mid-market) accounts or specializing in flagship products . Your mission ...

global engineering/manufacturing customers. Youll diagnose EC&I and software faults, advise on upgrades, and support a small automation team delivering high-quality customer solutions. Automation Software Engineer Essential Requirements/Experience: Strong EC&I and controls background PLC programming: Siemens TIA Portal & Step 7, Allen Bradley … ControlLogix HMI experience (TIA/WinCC Flexible) Skilled in troubleshooting PLC, HMI, SCADA, and PC-based systems Customer-facing communication skills HNC/D + 5+ years experience Automation Software Engineer Salary and Benefits: £52,000 £59,500 25 days holiday + bank holidays 5% employer pension ...

service operations! JOB DETAILS As People and Culture Coordinator, you will play a vital role in delivering a smooth, accurate, and people-centred employee experience across the full employee lifecycle. Sitting within the People and Culture team and reporting to the Head of People and Culture Operations, this role … week. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED We are looking for someone who is organised, proactive, and motivated to improve how things are done, while delivering a consistently high-quality employee ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As an Installations Manager, you will be responsible for managing a small … resource forecasting to ensure field teams are deployed effectively and helping to drive cost efficiencies while maintaining strong service standards. What Youll Bring Industry Experience: Background in IT installations, retail, hospitality, or a similar fast-paced environment. Technical Knowledge: Experience with EPoS installations, networking, cabling, or IT hardware ...

Reading office , ensuring strategic programs align with business goals and regulatory standards, and driving operational excellence in network performance, fault management, and customer experience. Key Responsibilities: Lead and deliver service assurance programs focused on network performance, fault management, and customer experience . Drive strategic initiatives that align … service reliability and operational efficiency through best-in-class program governance. Oversee risk management and implement both Agile and Waterfall methodologies as appropriate. Skills, Experience, and Abilities Required: 15+ years' experience in the Telecom domain , with a strong emphasis on service assurance . Deep expertise in OSS/ ...

equalisation and scheme onboarding as part of a wider administration system implementation project - this position includes technical/hands on involvement. My client values customer journey and customer experience like no other - this is paramount to the choices they make and action they take. Location: Manchester - hybrid … working modelSalary: up to £106,000 dependant on experience. Requirements: - Strong experience in DB Pensions - non-negotiable.- Team management (>5 direct reports).- Experienced in pension calculations - both manual and developing proformas. Strong Excel VBA skills. - SQL skills are highly desirable. Company insight: - The client I am partnered with ...

keep ahead of the market with product research and development with a focus on sustainability. The Business Analyst is responsible for analysing business and customer requirements to implement more efficient processes and a smoother customer experience from quotation to order by visualising how customers experience … order workflow, specify the landscape of tools to guide the process digitally and implement and test systems to ensure solutions meet both business and customer needs. You will be based in their head office in Surrey as part of a European team and this role will involve some European ...

office in London, Acton Start: ASAP What You'll Do Build the Core Platform Design and implement foundational features across our internal and customer-facing tools. Build systems that improve operational efficiency, elevate customer experience, and support our sustainability mission. Help define our technical strategy, architecture … automation thoughtfully to streamline operations and support the business. You May Be a Fit If You... Strong programming skills with 5+ years of experience A strong track record of solving difficult problems in either an academic or industrial setting A strong track record displaying the ability to manage engineering ...

deliver ongoing improvements, performance enhancements and new capabilities across the company's suite of software products. Your work will directly influence product stability, customer experience and future roadmap direction. This is a highly involved, full-lifecycle engineering role where your ideas and judgement will be valued from … development and delivery of new product features and functionality. Architect new codebases and take ownership of complex technical components. Support product maintenance, troubleshooting and customer-facing technical interactions. Assist in research, innovation and IP creation across DSP, algorithmic development and next-generation processing platforms. Follow best practice for build ...

technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management … meetings between client decision makers and company’s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As an HR Advisor, you will act as a key support … training sessions for both new starters and existing employees to support their development. Develop and maintain learning materials and training records. What Youll Bring Experience in an HR Advisor or HR Officer role, with hands-on experience in employee relations and payroll support. Strong knowledge of UK employment ...

triage and support all customers reporting issues, and to assist in ensuring the efficient working of the inhouse Service Assurance team, while delivering exceptional customer service to our clients. Responsibilities Ensure all faults are dealt with efficiently. Maximise efficiency. Monitor issues to define patterns and work to lessen these … recurring issues. Ensure constant improvement of customer experience and Service Assurance knowledge. Manage process for communicating service affecting issues to the organisation and our clients. Maintain relationships with key partners, ensuring we provide a unified service from supplier to client. Develop, implement and maintain procedures of best practices ...

triage and support all customers reporting issues, and to assist in ensuring the efficient working of the inhouse Service Assurance team, while delivering exceptional customer service to our clients. Responsibilities Ensure all faults are dealt with efficiently. Maximise efficiency. Monitor issues to define patterns and work to lessen these … recurring issues. Ensure constant improvement of customer experience and Service Assurance knowledge. Manage process for communicating service affecting issues to the organisation and our clients. Maintain relationships with key partners, ensuring we provide a unified service from supplier to client. Develop, implement and maintain procedures of best practices ...

will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods, including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers … technology strategy, implementation, and future requirements Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience Have good verbal and written communication skills and be capable of performing tele-sales activities Provide required support for digital marketing activities to bring ...

they’re looking for a Senior Full Stack Engineer to join their Client Facing Applications (CFA) team, where you’ll help shape the customer experience for some of the world’s largest enterprises. What you’ll be doing: Designing and developing enterprise-grade SaaS features across backend … designers, and engineers to deliver seamless client experiences Driving continuous improvements in engineering practices, tooling, and processes What they’re looking for: 5+ years’ experience building enterprise SaaS products (ideally in cybersecurity or data-heavy environments) Strong backend development with TypeScript, NestJS, Sequelize ORM, GraphQL, REST APIs Frontend expertise ...

they’re looking for a Senior Full Stack Engineer to join their Client Facing Applications (CFA) team, where you’ll help shape the customer experience for some of the world’s largest enterprises. What you’ll be doing: Designing and developing enterprise-grade SaaS features across backend … designers, and engineers to deliver seamless client experiences Driving continuous improvements in engineering practices, tooling, and processes What they’re looking for: 5+ years’ experience building enterprise SaaS products (ideally in cybersecurity or data-heavy environments) Strong backend development with TypeScript, NestJS, Sequelize ORM, GraphQL, REST APIs Frontend expertise ...

enjoy supporting customers, solving problems, and being part of a fast-moving project, we want to hear from you! The Role As a Customer Support Executive, you’ll be the first point of contact for customers. You’ll provide guidance, answer queries, and support users in a friendly … professional way. While a basic understanding of IT systems is useful, your focus will be on providing excellent customer experiences, supporting new users, and contributing ideas to improve our processes. This role offers genuine growth opportunities within an expanding project, where your contribution will directly impact customer satisfaction ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As Service Delivery Manager at Celestra, you will lead the successful delivery … Youll Bring Experienced Project Manager: A proven track record of successfully managing complex projects, particularly in the hospitality and retail sectors. You will have experience in leading cross-functional teams, managing resources, and ensuring project success. Strong Relationship Builder: You excel in building and maintaining long-term client relationships ...

London based Charity who are undertaking a major transformation programme with the implementation of a new Salesforce CRM platform.This project will enhance customer experience, streamline operations, support grant-making processes, and enable scalable long-term growth.Their current CRM solution no longer meets organisational needs … configuration, integrations, and data quality. Support user training, documentation, and post-launch optimisation. Report regularly to senior stakeholders. About You Proven CRM project management experience (Salesforce preferred). Skilled in Agile and Waterfall delivery. Strong stakeholder management and communication skills. Comfortable leading multidisciplinary teams. Highly organised, proactive, and solutions ...

complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you’re ready to embark on an exciting journey that blends strategy with real-world ...

complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you’re ready to embark on an exciting journey that blends strategy with real-world ...