76 to 100 of 197 Customer Experience Jobs in the South East

Your New Company A leading consumer brand is seeking a commercially minded CRM & Loyalty Data Analyst to supercharge the performance of its loyalty programme and drive customer-centric growth. This is a high-impact role where your insights will directly influence strategy, execution, and customer engagement. Your new role You'll be at the heart of a data … led transformation, helping shift the business from sales-driven to customer-driven decision-making. Using your expertise in Bloomreach and core analytics, you'll deliver actionable insights that increase visit frequency and lifetime value, contributing to a minimum of 3% LFL growth year-on-year. What you'll need to succeed 3+ years' experience with Bloomreach Engagement, including … segmentation, personalisation, and API integration Strong SQL and data analysis skills, with experience in visualisation and experimentation Solid understanding of GDPR, CCPA, and consent management within Bloomreach Proven ability to communicate complex insights to non-technical stakeholders Collaborative mindset, working closely with marketing, CRM, and commercial teams What you'll get in retur n You'll join a forward More ❯

learning techniques that answer complex business questions and drive strategic decisions. You'll work closely with data engineering and business teams to design models and analytical solutions that improve customer experience, optimise operations, and support financial and strategic planning.This role combines technical expertise with leadership responsibilities, including mentoring analysts and engineers, translating insights into actionable recommendations, and ensuring … data science practices align with organisational goals. Key Responsibilities Customer Insights: Build churn prediction models, apply clustering and segmentation, and use NLP for sentiment analysis to improve service quality and retention strategies. Operational Performance: Develop forecasting models for network demand, implement anomaly detection for outages and latency, and create predictive maintenance solutions to reduce downtime. Efficiency & Planning: Optimise field … to-serve models, profitability analysis, and scenario modelling to guide investment and regulatory decisions. Geospatial Analytics: Apply spatial modelling and visualisation techniques to support network planning, operational assessments, and customer analysis. Data Science Leadership: Mentor team members, present insights clearly to technical and non-technical audiences, and ensure best practices in analytical workflows. Technical Delivery: Engineer and optimise analytical More ❯

Customer Success Manager - SaaS/Generative AI Location: London (Hybrid) Salary: Competitive + Bonus + Benefits About the Role Are you a people-first, tech-savvy professional who thrives on building lasting client relationships and driving value We're looking for an experienced Customer Success Manager to join a fast-growing SaaS organisation, where you'll play a … pivotal role in managing the full customer lifecycle - from onboarding and adoption to retention and growth.You'll work closely with senior stakeholders, including C-level clients, to ensure customers gain maximum value from our solutions, all while helping shape and deliver best-in-class customer experiences. What You'll Be Doing Set the strategic tone and direction for … how we engage and deliver value to clients. Manage key customer accounts, ensuring exceptional service and alignment with business goals. Support and guide the Customer Success team to ensure quality execution across all touchpoints. Increase ARR through effective growth and upsell strategies. Drive retention via customer advocacy, usage, and adoption programs. Conduct on-site client meetings and More ❯

Do you have a customer service background, where an element of sales or customer management was involved And would like to progress your career in business development and account management If so, this role maybe for you! - Full training will be given for the successful candidate but you must be driven to develop in sales in the future. … call statistics, sales figures, and product lines Maintain positive relationships with internal and external customers Full Training Provided with a progression path towards a Business Development Manager Skills and Experience Establish good relationships with new clients by using your own initiative Ability to work to multiple deadlines/timeframes Good telephone manner Understand the customer's needs and … deliver an excellent customer experience A good verbal and written communication and negotiation skills Strong Knowledge in Word, Excel, and office 365 Salary £21,000 - £25,000 + Commission structure Working Hours Monday to Friday - 8.45am - 5.30pm Benefits Regular competitions, prizes include experience days, get away weekends, vouchers, Company events and functions and much more. Birthday voucher More ❯

Do you have a customer service background, where an element of sales or customer management was involved And would like to progress your career in business development and account management If so, this role maybe for you! - Full training will be given for the successful candidate but you must be driven to develop in sales in the future. … call statistics, sales figures, and product lines Maintain positive relationships with internal and external customers Full Training Provided with a progression path towards a Business Development Manager Skills and Experience Establish good relationships with new clients by using your own initiative Ability to work to multiple deadlines/timeframes Good telephone manner Understand the customer's needs and … deliver an excellent customer experience A good verbal and written communication and negotiation skills Strong Knowledge in Word, Excel, and office 365 Salary £21,000 - £25,000 + Commission structure Working Hours Monday to Friday - 8.45am - 5.30pm Benefits Regular competitions, prizes include experience days, get away weekends, vouchers, Company events and functions and much more. Birthday voucher More ❯

seeking a Director of AI to lead the development and delivery of Focus Group's AI strategy - shaping how artificial intelligence enhances our services, drives efficiency, and creates new customer-facing value propositions. This is a pivotal role for someone with strong commercial and transformation experience who is passionate about the potential of AI and eager to turn … will: Lead Focus Group's AI strategy and roadmap, aligning initiatives to our growth objectives Partner with business and technology leaders to embed AI and automation across service delivery, customer experience, and internal operations Build and lead a small, high-impact AI team Evaluate and implement AI-driven tools and partnerships that deliver clear commercial and operational benefits … Help design and launch new customer-facing value propositions powered by AI Define success metrics, governance, and value tracking for all AI initiatives Report progress and outcomes directly to the CSTO and executive leadership team What You'll Bring Essential: Strategic and commercially minded problem-solver with a track record of turning ideas into delivered outcomes. Blend of consulting More ❯

seeking an experienced Campaign Marketing Manager to their dynamic team and play a pivotal role in developing and delivering strategic, data-driven marketing campaigns that build brand awareness, drive customer acquisition, and strengthen market positioning. This role requires a highly organised, commercially minded professional who can work collaboratively across functions - including marketing, product, sales, content, account management, and customer experience - to deliver measurable business results. Key Responsibilities as Campaign Marketing Manager: Develop and execute integrated marketing campaigns Collaborate cross-functionally with internal stakeholders Establish clear performance metrics, continuously monitor outcomes, and optimise campaigns based on data insights to maximise effectiveness and return on investment Manage the full campaign lifecycle Oversee campaign budgets and forecasting performance Utilise data … incorporating automation, AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS More ❯

uncover patterns, and turn insights into actions that drive real-world change. Your analysis could help reduce delivery times, optimise processes, drive innovation in technology, improve sustainability, or enhance customer satisfaction. This is more than analysing numbers - it's about telling stories through data, solving complex problems, and improving the customer experience at scale. Throughout your apprenticeship … problems Create reports and visualisations that bring data to life Stay up to date with the latest tools and technologies Training Over 42 months, you’ll combine hands-on experience with academic study, working towards a BSc (Hons) in Digital & Technology Solutions (Data Analyst pathway). From day one, you’ll be part of a supportive team that values … and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and More ❯

fast-growing SaaS analytics company delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. The Role We're looking for an Automation Test Engineer to design and maintain test automation frameworks … strategies. Validate end-to-end telephony flows and analytics integrations in Microsoft Teams. Log, track, and report issues with clear defect documentation. What You'll Bring Strong hands-on experience with Playwright and Python for test automation. Experience with CI/CD pipelines (Jenkins, Docker, AWS). Solid knowledge of QA methodologies, frameworks, and best practices. Strong debugging … and troubleshooting skills across distributed systems. Familiarity with telephony platforms (Microsoft Teams, SIP, or Graph APIs). Experience working in Agile/Scrum teams. Bonus Skills Experience with BroadWorks or Webex platforms. Familiarity with Grafana, Datadog, or CloudWatch monitoring. ISTQB or similar QA certification. Why Join Akixi Work on cutting-edge analytics for cloud communications. Be part of More ❯

as a Great Place to Work across multiple categories ?? About the Role We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft … effectively to ensure timely resolutions Stay up to date on platform updates and share insights with customers and team Contribute to service improvement and internal knowledge base ? Ideal Skills & Experience Experience supporting Power Platform (Power Apps, Power Automate, Power BI) Exposure to Microsoft Dynamics 365 is a strong plus Strong troubleshooting and customer service skills Knowledge of More ❯

UK. The business is embarking on a large-scale digital and data transformation integrating multiple systems, unlocking value from rich data assets, and launching new technology products to improve customer experience and drive commercial growth. The incoming Chief Technology Officer will play a pivotal role in defining and delivering this roadmap leading a talented, multi-disciplinary team across … software, data, and product to modernise internal systems, scale digital capability, and develop customer-facing platforms and services. The Opportunity Lead a company-wide technology transformation and integration programme. Define the digital strategy and architecture for the next 3–5 years. Build and scale a high-performing technology team Oversee the delivery of internal and customer-facing software … the CEO and Board to shape strategy, influence investment decisions, and deliver measurable business value. Partner with non-technical stakeholders to ensure every initiative has clear commercial ROI and customer benefit. About You We’re looking for a pragmatic and commercially astute CTO who can balance strategy, delivery, and leadership. You’ll bring: Proven experience leading digital transformation More ❯

UK. The business is embarking on a large-scale digital and data transformation integrating multiple systems, unlocking value from rich data assets, and launching new technology products to improve customer experience and drive commercial growth. The incoming Chief Technology Officer will play a pivotal role in defining and delivering this roadmap leading a talented, multi-disciplinary team across … software, data, and product to modernise internal systems, scale digital capability, and develop customer-facing platforms and services. The Opportunity Lead a company-wide technology transformation and integration programme. Define the digital strategy and architecture for the next 3-5 years. Build and scale a high-performing technology team Oversee the delivery of internal and customer-facing software … the CEO and Board to shape strategy, influence investment decisions, and deliver measurable business value. Partner with non-technical stakeholders to ensure every initiative has clear commercial ROI and customer benefit. About You We're looking for a pragmatic and commercially astute CTO who can balance strategy, delivery, and leadership. You'll bring: Proven experience leading digital transformation More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Hours of work: Monday to Friday 8am - 6pm on a rota basis, HYBRID 2 days … As part of our fast paced and dynamic Helpdesk team, the role of Helpdesk Technician aims to resolve printing, network and services issues remotely, delivering an efficient and effective customer service to our clients, focussed on exceeding expectations Using remote access software to assist our clients in diagnosing and resolving software related faults and faults relating to print, scan … them informed of incident progress, notifying them of impending changes or agreed outages Contribute to Apogees growing technical knowledge base specifically in the infrastructure and networking space. SKILLS AND EXPERIENCE REQUIRED Natural trouble-shooter who enjoys new challenges Good understanding of solution architecture (load balancing, server queue distribution) Strong knowledge of basic network terms and topology (router, IP addressing More ❯

excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine Network Participant interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership … products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about More ❯

THE BUSINESS: Our client is a highly reputable provider of IT Managed Services, supporting leading organisations across the professional and financial services sectors. Known for delivering secure, reliable and customer-centred technology services, they ensure critical IT environments are always performing at their best. They are now seeking an experienced Service Delivery Manager to support ongoing growth, operational enhancement … and exceptional customer experience THE SERVICE DELIVERY MANAGER OPPORTUNITY: This role is perfect for a confident MSP Service Delivery professional who excels in a fast-paced environment, ensuring seamless service performance, strong stakeholder relationships, and proactive improvement of IT operations. You will act as the bridge between clients, technical delivery and account management, ensuring services consistently exceed expectations. … aligned operational standards Identify automation and optimisation opportunities Contribute to onboarding of new clients and smooth service adoption Produce commercial and performance-focused service reporting YOUR KEY SKILLS: Proven experience within a Service Delivery Manager role at an IT MSP Strong ownership of SLA frameworks and service performance metrics ITIL certified with practical application of service management principles Experience More ❯

and multinational accounts. • Own and execute the UK sales strategy for digital infrastructure and security services. • Drive net new business growth — identifying, targeting, and winning new logo accounts. • Oversee customer relationships across key verticals including Manufacturing, Pharma, Financial Services, and Insurance . • Collaborate with global partners and internal divisions such as the Cyber Defence and OT Technology teams. • Shape … go-to-market strategies across key areas: Customer Experience (Contact Centres) and Digital Infrastructure (Security, Connectivity & Cloud) . • Support major bids, renewals, and commercial negotiations, ensuring profitable, long-term customer relationships. • Represent the UK business in global strategy discussions, influencing direction and execution. Skills/Must Have: • Strong background in telecoms or systems integration — ideally from major … providers such as Verizon, BT, Atos, Capgemini, or TCS . • Proven experience leading enterprise sales teams with a focus on net new business . • Deep understanding of connectivity, cloud, and network security solutions (Fortinet, Cisco, Palo Alto, Zscaler). • Strong network across multinational enterprises, particularly within Manufacturing, Pharma, or Financial Services . • Ability to inspire and lead a team More ❯

who will be part of a high-performing team at the forefront of transforming the direct-to-consumer(D2C) landscape. [Role Overview] The team’s mission is to redefine customer experiences across Europe by leveraging bold ideas, innovative strategies, and the latest technologies. You’ll collaborate with diverse and dedicated professionals, driving impactful projects that shape the company's … digital future. With a focus on growth, customer satisfaction, and excellence, this role offers the unique opportunity to influence key business decisions and play a pivotal role in delivering our vision. You will be joining a newly formed D2C Planning team focusing on the Mobile Experience(MX) portfolio, covering Mobile phone, Tablet and Wearable categories. This role plays … Develop EU roadmaps and determine the most effective approaches for execution. Exercise sound judgement to evaluate multiple complex variables and trade-offs providing recommendations that balance commercial, operational and customer experience needs. (3) Project and Functional Leadership: Act as functional lead on strategic MX focused projects and product launches, leading cross functional workstreams and ensuring alignment of project More ❯

role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work with … marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and Marketing teams to deliver … targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer insight, retention or loyalty analytics. Advanced SQL skills, plus experience with Looker, Power BI or Tableau. Excellent communication and stakeholder management ability. A data-driven mindset with a passion for improving the customer experience. More ❯

an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care. As an … within the client organization. Set up meetings between client decision makers and company’s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge of sector. Collaborate with … Marketing team to identify potential opportunities within your account base. Knowledge and experience: Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service. Great Account Management and Account Development skills Highly organised with excellent attention to detail and the ability to execute a strategy to deliver daily revenue. More ❯

Automotive experience essential* We’re supporting a market-leading organisation in their search for a Head of Data, Reporting & Insight, a senior role leading a key function within a growing, data-driven business. This position will define and deliver a data strategy that ensures CRM systems become a single source of truth across complex ecosystems. You’ll be responsible … packs for internal and external stakeholders. Lead automation initiatives — moving from spreadsheets to data visualisation and AI-driven reporting. Provide insight that directly improves marketing effectiveness, sales performance, and customer experience . Ensure compliance with GDPR, information security, and client governance standards. Qualifications Automotive experience essential. Proven expertise in CRM data strategy , governance, and reporting — ideally in … Salesforce environments. Strong hands-on knowledge of Salesforce CRM Analytics and Tableau . Track record of translating complex data into clear, actionable commercial insight. Confident leader with experience managing data teams across functions. Deep understanding of GDPR , information security, and ethical data management. What's in it for you? Salary of £80k-90k (DOE) 25 days holiday rising to More ❯

Salesforce Engineer, you will design, develop, and optimize solutions across multiple Salesforce Clouds. You’ll collaborate with stakeholders and technical teams to deliver scalable, high-quality solutions that enhance customer experience and operational efficiency. Key Responsibilities Architect and implement Salesforce solutions across multiple Clouds. Translate business requirements into technical designs and best practices. Ensure robust configuration, development, and … integration standards. Drive innovation and continuous improvement within the Salesforce platform. Required Experience Proven Salesforce expertise across multiple Clouds: Financial Services Cloud Sales Cloud Service Cloud Experience Cloud Marketing Cloud Strong understanding of Salesforce architecture and integration patterns. Proficiency in Apex, Lightning Web Components, and declarative tools. Experience with data modeling, security, and compliance. More ❯

partnerships. We become an extension of our clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role: Working closely with the Project Manager, you'll help create detailed project plans, manage schedules … instructions, job specs, closures, and costings. Handle Admin : Manage reports, prep meetings, and complete ad hoc tasks. Quote Work : Prepare project estimates using set fee structures. Process Orders : Manage customer and hardware orders per company standards. Manage Tasks : Respond to customer needs by assigning engineers or arranging logistics. What Youll Bring: Organisational Skills & Workload Efficiency: You will manage More ❯

Service Manager, you will be responsible for overseeing the smooth transition of the company's AMS from one provider to another. This is a crucial role that requires extensive experience in managing offshore service teams and supporting critical operations across the entire business. You will need to have a deep understanding of ITIL/ITSM principles and a proven … delivery Lead and coordinate the offshore service teams responsible for supporting the company's critical operations Implement ITIL/ITSM best practices to optimise service delivery and enhance the customer experience Collaborate with cross-functional teams to identify and address any issues or challenges that arise during the transition Continuously monitor and report on the performance of the … AMS, making recommendations for improvement Qualifications and Skills: Extensive experience as a Service Manager, with a strong understanding of ITIL/ITSM principles Proven track record of leading offshore service teams and supporting critical operations Excellent communication and stakeholder management skills Ability to thrive in a fast-paced, dynamic environment Strong problem-solving and decision-making abilities Ideally, they More ❯

insurance department of this organisation. This permanent position is based in Southampton and requires a detail-oriented individual with a strong analytical mindset and problem-solving skills. must have experience in SQL. Client Details This opportunity is with a reputable organisation within the financial services industry. The company operates as a medium-sized entity and is known for its … and suggest improvements. Support the preparation of detailed reports and presentations for senior management. Ensure compliance with industry regulations and standards within the insurance sector. Provide insights to improve customer experience and streamline processes in Southampton. Assist in the development of tools and frameworks to enhance operational decision-making. Profile A successful Data Analyst should have: A strong … analytical background with proven problem-solving skills. Experience in financial services, particularly within the insurance sector, is beneficial. Proficiency in data analysis tools and software. (SQL IS A MUST) An ability to communicate effectively with stakeholders at all levels. A detail-oriented approach and the ability to work independently. Knowledge of industry regulations and best practices. A commitment to More ❯

Internship Programme Our Internship Programme is designed for students like you - curious, driven, and ready to explore the world of technology. Over 12 months you'll gain hands-on experience, lead on real projects, make a genuine impact on our organisation and build skills that will set you apart after graduation. Check out some of our intern blogs via … go-to-market approach stay innovative, competitive, and industry-leading. The departments in our Commercial area include Marketing, Vendor Alliances, Cloud Alliances, Multinational, Digital Strategy, Data Strategy, Sustainability and Customer Experience. Our past interns have worked in roles including Customer Experience Intern, Data Visualisation Intern, Data Management Analyst Intern, Marketing Intern and Commercial Operations Intern. As an … days in the office, 2 days working from home) Flexible working hours - flexing the times you start and finish Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. How does our internship More ❯