26 to 50 of 79 ITSM Jobs in the South East

users Diagnosing and resolving desktop, laptop, printer, and peripheral issues Triaging support tickets and escalating to relevant teams where necessary Experience using an ITSM/ticketing system Supporting AV equipment, meeting room setups, and conferencing technology Supporting break-fix issues across end-user devices Excellent customer service and communication skills ...

basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) 3rd Line Support Engineer, M365 ...

multiple locations and time zones (ideally having managed HPC team(s) building and supporting infrastructure clusters). You will have extensive experience working with ITSM frameworks and service management tools, alongside a solid understanding of incident, change and problem management processes. Strong stakeholder management skills are essential ...

person who notices when something's not quite right, operationally or technically. Experience with Google Workspace and Microsoft 365 platforms. Familiarity with PSA/ITSM platforms Strong communication skills, with the patience and courtesy to match. A full driving licence and access to a vehicle. What ...

improve vulnerability management processes Enhance asset discovery and scanning coverage across on-prem and cloud environments Integrate Qualys with enterprise tools such as ITSM and CMDB platforms Automate workflows using APIs and scripting Produce reporting and dashboards for technical and business stakeholders Support remediation programmes and provide best practice guidance ...

Conditional Access, endpoint protection, phishing prevention, and identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management principles. Strong written and verbal communication skills with the ability … fast-paced MSP environment. Nice-to-Have Qualifications Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms. Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow. Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management. ITIL Foundation, Microsoft ...

planned maintenance and service updates to the user community. Monitoring system alerts, triaging issues, and escalating where necessary. Maintaining accurate incident records within the ITSM system. Documenting resolutions and contributing to the technical knowledge base. Supporting the Major Incident Management process when required. Occasional travel to remote sites … Management. Running PowerShell scripts. End-user device provisioning and user onboarding. Security technologies including Multi-Factor Authentication (MFA) and Conditional Access. IT Service Management (ITSM) platforms such as Atlassian/Jira Service Management or similar. Linux environments such as Ubuntu or CentOS. Desirable experience includes: Windows Server administration and support. ...

incident management and problem resolution experience Database configuration, database administration or SQL knowledge Knowledge of IT networks, telecommunications or hardware support Understanding of IT Service Management, configuration management and knowledge management Strong communication, prioritisation and stakeholder management skills ITIL Foundation v4 or above is highly desirable. Programming, hardware installation, telecommunications ...

demand status and backlog. Knowledge and Skills Strong senior‐level business engagement and stakeholder partnership capabilities. Deep understanding of enterprise technology operations, cyber security, ITSM, and system lifecycle practices. Proven people leadership experience building and sustaining high‐performing teams. Program, portfolio, demand, and financial management expertise. Excellent analytical, problem‐solving ...

Identify gaps, inefficiencies, and unused functionality across the platform. Produce a detailed report with recommendations and prioritised improvement opportunities. Advise on IT Service Management (ITSM) best practices and platform optimisation. Work closely with IT leadership and the Service Management function to understand business requirements. Support the implementation of recommended improvements … project progress. Required Experience Proven hands-on experience implementing, configuring, and optimising ManageEngine solutions (particularly ServiceDesk Plus ). Strong understanding of IT Service Management (ITSM) principles and ITIL best practices. Experience conducting technical audits and producing actionable recommendations. Excellent stakeholder management and communication skills. Ability to work independently and provide ...

management. Strong experience operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments. Experience with service monitoring tools and technologies. Excellent … Strong analytical and problem-solving abilities. High levels of professionalism and integrity when handling sensitive information. Proficiency with Microsoft Office applications. Qualifications Essential IT Service Management certification (e.g., ITIL v3/v4 ). Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline. PMP or other recognised ...

practices, monitoring, and enterprise solution design. A proactive, continuous improvement mindset with excellent analytical and problem-solving skills. Desirable Experience with IT Service Management (ITSM) platforms or ticketing systems (e.g. ServiceNow, Jira, Freshservice, Zendesk). Experience within manufacturing, mining, or other complex supply chain environments. Current Microsoft Dynamics ...

Previous experience in developing and managing service desk and end user support teams; Technical knowledge of: Identity Management and MFA; Cloud & Virtualisation; MDM Software; ITSM Tool administration; AV & Classroom technology; VOIP and mobile Platforms;Learning Management Systems; Asset Management tools; other school applications preferred; Knowledge of Microsoft infrastructure, including servers ...

understood and planned effectively. Essential Experience Current DV (Developed Vetting) clearance. Previous MOD or Defence sector experience is essential. Strong background in IT Service Management . Experience in demand management, capacity management, or service planning. Good understanding of technical infrastructure, including servers, networks, hosting, or data centre environments (technical expertise ...

IT Applications. Have excellent written and oral communication and presentation skills. Have structured project delivery methodologies. Relevant software development techniques and technologies. IT Service Management methodologies - (e.g. ITIL, COBIT). ...

fully operational, and address any issues directly, or by liaising with a third-party support partner. Log, track and manage issues within our IT service management platform. AV Technician Key Requirements: Customer focused, with excellent communication skills. Demonstrable knowledge of AV disciplines (audio, projection, video, IT, lighting). Previous experience ...

years+ experience from an in-house professional services environment such as financial services, legal, consultancy or similar · Strong exposure to Microsoft technologies and ITSM frameworks · Experience within a 300–500 employee environment · Ideally of degree calibre with relevant formal IT qualifications, such as ITIL or similar · Willing to be part ...

environment. You'll have: Experience owning or managing a ServiceNow platform and product roadmap. Strong stakeholder management and communication skills. Experience working with ServiceNow ITSM , with exposure to additional ServiceNow modules. Experience of HRSD would be advantageous but is not essential. A collaborative approach and the ability to translate business ...

operating within complex ServiceNow environments. Key Requirements Strong hands-on ServiceNow configuration and development experience Proven experience delivering integrations within ServiceNow Strong understanding of ITSM processes and best practices Experience working across the full development lifecycle within ServiceNow Ability to work effectively with both technical and non-technical stakeholders Active ...

improving application stability, data integrity, automation and service quality. The ability to diagnose functional, configuration and data issues, produce reports and data extracts, use ITSM tools and stay organised under pressure. The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support ...

have experience in a technical support or service desk environment? Are you looking for an opportunity to develop your skills in IT Service management? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role ...

Cleared contractors with a strong engineering and architecture background, preferably within highly regulated environments. Key Responsibilities Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, R... WKCL1_UKTJ ...

BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 – £32,000 basic OTE: +£6,000 Year 1 - Uncapped Start Date: ASAP An exciting opportunity has arisen with a growing, global ...

types, asset/configuration management, and SLA structures. Design and oversee integrations between JSM and wider toolchains (e.g. CMDB, Jira Software, Confluence, monitoring and ITSM tools). Act as technical authority on JSM best practice, advising stakeholders on platform strategy, roadmap, and future capability. Collaborate with service management, IT operations … into scalable, well-architected JSM solutions. Troubleshoot complex configuration, workflow, and integration issues, providing expert-level resolution. Keep up to date with JSM and ITSM developments, driving continuous improvement of the platform architecture. Profile The JSM Architect (SC Cleared) will have significant experience architecting and administering Jira Service Management ...

Experience supporting NEC Housing applications or similar housing management systems. Strong background in ICT, Digital Services, or Technology Operations. Knowledge of IT Service Management (ITSM), including Incident, Problem, Change, and Release Management. Experience managing suppliers, vendors, and third-party support providers. Strong analytical and technical troubleshooting skills. Experience supporting system ...