26 to 50 of 134 ITSM Jobs in the South East

where appropriate Carry out routine tasks such as password resets and user account support Ensure all tickets are fully documented and updated in the ITSM system Monitor and manage ticket queues to meet SLA targets Identify recurring issues and contribute to problem management Escalate complex or unresolved issues ...

Recruiting, Onboarding, Learning, Platform or another relevant module. Additional qualifications in SAP Integration Suite, SAP Activate, project management, Agile delivery, enterprise architecture or IT service management are desirable. #J-18808-Ljbffr ...

supply chain teams Degree in Engineering, Computer Science or a related discipline Project Management qualification (APM, PRINCE2 or equivalent) or equivalent experience IT Service Management knowledge (ITIL or similar) Desirable API integration, middleware or event-driven architectures Interoperability and systems integration Cyber Security and secure engineering environments Cloud or enterprise ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

escalation, including to suppliers, technical specialists or SOC/security monitoring functions where required. We require someone that: Has a good understanding of IT service management practices, including incident, request, change and problem management, using ITIL-based or equivalent service management approaches. Has the ability to assess the impact ...

performance risks and drive improvements through trend analysis and escalation KEY SKILLS AND EXPERIENCE Essential Minimum of 5 years’ experience in Service Delivery, IT Service Management, or related roles within financial services, SaaS, or managed service environments Strong knowledge of ITIL principles, SLA management, and service governance processes Demonstrated experience ...

ServiceNow initiatives, bringing together technical teams, service operations, business stakeholders and third party suppliers. What you'll be doing: Leading ServiceNow delivery across ITSM, ITOM, EAM, FSM and CSM Driving integration with enterprise systems, tools and data Bringing technology and business change together to deliver lasting adoption Leading multidisciplinary teams ...

activities align with defined standards and service level agreements. Your responsibilities will include: Providing first-line support via phone, email, remote tools, and IT Service Management tools for IT-related incidents and service requests Advanced troubleshooting of hardware, software, network, and account-related issues in-line with the technologies implemented ...

procurement and supplier management Good understanding of technologies relevant, particularly Microsoft 365, Microsoft Intune, Entra and Defender, telephony and networking. Excellent understanding of IT service management processes Excellent knowledge of cyber security Experience of successfully managing and controlling an information technology budget It is likely that the successful candidate will ...

Vault and backup solutions. Cloud security and cyber security best practices. ISO 27001 compliance, audits and security governance. Windows and Linux environments. IT service management and modern infrastructure practices including DevOps principles. It would be great if you also have experience with technologies such as GitHub, Rundeck or Ansible, alongside ...

design responsibilities. Strong understanding of ServiceNow platform architecture and solution design principles. Strong architectural experience across one or more core ServiceNow product areas (e.g. ITSM, ITOM, CSM or HRSD), with the ability to design solutions across the wider ServiceNow platform. Experience designing enterprise integrations using APIs, IntegrationHub and common integration ...

teams. Translate complex customer problems into practical differentiated solutions across multiple digital capabilities such as Data & Analytics, Cloud, Cyber Security, AI/ML, IT Service Management, Systems Integration and Digital Modernisation. You’ll help assess solution feasibility, delivery risk, commercial viability and strategic fit during qualification. Work with delivery ...

classified or regulated systems, including integration with identity, security monitoring, SIEM, and Windows services. Background with Agile or DevOps-oriented teams, infrastructure monitoring and ITSM tooling, hybrid on prem and cloud environments, and familiarity with NCSC guidance, Secure by Design, Zero Trust, and UK government security frameworks. Sounds like ...

Strong expertise in platform customization, integration, and workflow automation. Technical Skills ServiceNow Modules Experience in one or more of the following: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Service Catalog Employee Center/HR Service Delivery (HRSD) Customer Service Management (CSM) Governance, Risk & Compliance ...

configuration, and access management. Monitor infrastructure health, alerting dashboards, and backup jobs, escalating anomalies as necessary. Maintain technical documentation, runbooks, knowledge base articles, and ITSM asset records. Troubleshoot core network components, including basic switch configurations, Wi-Fi, and VPN operations. Provide on-site IT support for local office operations, including ...

including switches, routers, servers and cabling. Creating and maintaining knowledge base articles and standard operating procedures. Working to agreed service levels and recognised IT service management practices. Travelling periodically to other company sites to provide hands-on IT support. About You We're looking for someone with at least ...

configurations, testing, deployments and technical improvements. Good knowledge of cyber security administration, access management, vulnerability remediation and technical controls. A solid understanding of IT service management, including incident, problem, change and service management. Experience leading and developing technical or systems teams, with a genuine interest in coaching others and building ...

solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects end-to-end ITSM platforms (ServiceNow, Autotask) Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients If you are a highly technical ...

incident management or service operations . Experience coordinating multiple teams during complex or high‐impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision‐making ...

urgent tasks, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software. Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content. Exceptional customer service ...

transition activities. Produce reusable process documentation, governance packs and supplier guidance materials. Support operational readiness activities, including readiness assessments and onboarding across core IT service management processes. Help ensure continuity between incumbent providers and newly onboarded suppliers. Essential skills and experience Active MOD SC Clearance, used within the last ...

managing telecommunications carriers, circuit providers and audiovisual service partners. An understanding of enterprise audiovisual technologies, meeting room standards and operational support models. Strong IT service management, major incident, problem management and operational risk capabilities. Strong communication skills, with the ability to explain service risks and investment requirements to senior stakeholders. ...

tenant management Proven ability to handle high-profile escalations and provide technical leadership DV clearance and UK sole nationality required Additional skills: Knowledge of ITSM tools and processes Familiarity with VMware vCenter (usage, not administration) Adaptability to change and shifting priorities Understanding of ITIL and Agile methodologies Join a team ...

evaluate them. Fluency across the enterprise stack the telemetry describes: cloud (Azure especially), infrastructure, networking, identity, and application architectures Experience integrating with SIEM and ITSM ecosystems - ideally Microsoft Sentinel and ServiceNow - including CMDB-driven service modelling. Infrastructure-as-code and pipeline automation (Terraform, CI/CD) for platform and onboarding ...

maintain high standards of behaviour with the client Ability to maintain confidentiality and deal withmatters of national security. Experience of Cribl and JIRA ITSM work would desirable. The Team We work hard and often go the extra mile, but we recognise peoples efforts and that everyone has a life outside ...