51 to 75 of 79 ITSM Jobs in the South East

project manager role is offering full ERP training for an experienced project manager , who has managed Implementation projects in: HR software Workforce management software ITSM software Payroll software WMS software Ecommerce software Content Management software CRM software Manufacturing software Accounting software Distribution software You will work with a team ...

where required while maintaining excellent customer service. Assist with IT projects including Microsoft 365, cloud and infrastructure improvements. Maintain accurate documentation within the IT service management system. Essential Skills - 2nd Line Support Engineer Previous experience in a 2nd Line Support Engineer or similar IT support role. Windows 10 & Windows … other endpoint management platforms. Networking fundamentals (DNS, DHCP, TCP/IP and VPNs). Hardware troubleshooting, builds and device lifecycle management. Experience using an ITSM/ticketing system. Excellent communication and stakeholder management skills. Desirable - 2nd Line Support Engineer Azure administration experience. PowerShell scripting. VMware or Hyper-V exposure. Microsoft ...

lessons learned to improve future readiness activities. Required Skills & Experience Strong understanding of ITIL principles and frameworks. Previous experience in IT Service Management (ITSM) and Service Transition processes. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...

pilot to General Availability. Youll need strong hands-on experience with Microsoft Intune, Entra ID, Defender for Business, Windows 11 and macOS device management, ITSM/ticketing operations, SLA-driven support and people leadership. This role suits someone who is client-facing, data-driven, calm under pressure, prevention-focused … Business. Experience managing Windows 11 and macOS devices, including patching, compliance, health monitoring, remote lock/wipe and asset inventory. Experience running an ITSM or ticketing operation against defined SLAs, including incident, request and problem management. A strong automation mindset, with experience designing or operating runbooks, self-service and repeatable ...

bachelor s degree in information technology, Computer Science, or related field is preferred Hold a PMP (Project Management Professional) or related certifications. Relevant IT Service Management certifications (e.g. ITIL v3/4) Experience in IT service delivery and performance management Experience setting and managing SLAs/KPIs and in service … operations using the ITIL Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited ...

Provide first-line IT support via telephone, email and in person. Log, categorise and prioritise incidents and service requests using the IT Service Management (ITSM) system. Troubleshoot hardware, software and basic network issues. Escalate complex issues to second or third-line support teams when appropriate. Install, configure and maintain desktop ...

visible role within a busy environment supporting over 2,000 users and requires a practical, service-focused leader who has lived and breathed IT Service Management rather than operating solely in a strategic capacity. You will be responsible for: Leading and managing the IT Service Desk function and support team. … leading and developing a Service Desk or Helpdesk team, with extensive experience working within ITIL environments. You will have successfully implemented or matured IT Service Management processes in prior positions, with experience defining and managing KPIs, SLAs and service performance metrics. You will also have strong customer service and stakeholder ...

digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce user stories, functional specifications, workflow diagrams and process documentation. ...

improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with: Experience in IT Service Management, Service Delivery or Senior IT Support Strong Microsoft 365 and end-user support experience Knowledge of ITIL principles and ITSM tools Experience working with ...

performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone who has worked in IT service management, service delivery or technology operations and is comfortable operating in a growing, changing organisation where processes, tools and ways of working are still being … user experience. Build strong relationships with internal stakeholders and ensure technology services support organisational priorities. Experience: Experience in IT service operations, IT service delivery, ITSM, technology operations or a similar role. Strong understanding of service management principles, ideally including ITIL or equivalent practical experience. Experience improving operational processes ...

when required. Skills & Experience required from the IT Support Engineer: Microsoft 365 administration and end-user support. Providing 1st and 2nd Line IT Support. ITSM or Service Desk ticketing systems. Joiners, Leavers and Movers (JLM) processes. Windows desktop operating systems and standard business applications. Hardware installation, configuration and troubleshooting. Excellent … IT Support Engineer: Provide 1st and 2nd Line IT support to local and remote users via a combination of deskside support and ITSM ticketing systems. Diagnose, troubleshoot and resolve hardware, software and Microsoft 365 issues. Take ownership of support tickets from initial logging through to resolution, ensuring SLAs are met. ...

delivery. Strong skills in workflow design, process mapping and business documentation. Experience supporting system integrations, including API-related analysis. Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models. Experience producing training materials, operational procedures and implementation documentation. This is an excellent opportunity for a Business Analyst ...

Looking for BMC Helix ITSM Engineer Based in Andover with Active SC Clearance Key Responsibilities Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management. Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments. Design and build … escalation point; monitor platform health, manage upgrades and patches. Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy. Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks. Skills & Experience Required 8+ years' hands-on experience with BMC Remedy/BMC Helix ITSM ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal … progress reports and ensure CRM data is accurate The successful Internal Sales Executive will have the following related skills/experience: Proven experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated ...

Ensure compliance with governance, security and regulatory requirements Promote automation and effective utilisation of ITSM platforms including ServiceNow Required Experience 10+ years within IT Service Management, including 5+ years in SIAM or multi-vendor environments Strong knowledge of SIAM frameworks, operating models and governance structures Proven experience implementing and improving … processes Experience managing complex supplier ecosystems and service integrations Strong understanding of cloud, infrastructure and application services Hands-on experience with ServiceNow or similar ITSM platforms Excellent stakeholder management, leadership and communication skills For more information and direct contact with me, please send me an email and call only ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

Cleared contractors with a strong engineering and architecture background, preferably within highly regulated environments. Key Responsibilities Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management. Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments. Design … escalation point; monitor platform health, manage upgrades and patches. Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy. Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks. Skills & Experience Required 8+ years' hands-on experience with BMC Remedy/BMC Helix ITSM ...

environment. Knowledge of Standard, Normal and Emergency Change processes. Experience assessing risk, business impact and organisational readiness for change. Experience working within an IT Service Management or Service Delivery environment. Understanding of Information Technology Infrastructure Library practices (version 3 or 4). It would be great if you had: Experience ...

through a managed service provider model.* Ensure stable, secure, and compliant laboratory technology operations across both IT and OT environments, aligned to cyber security, ITSM, ITIL, and DTE system lifecycle standards.* Serve as the primary point of accountability for laboratory technology partnering with DTE Compliance, Cyber Security, Internal Audit … understand.**Knowledge and Skills:*** Strong senior-level business engagement and stakeholder partnership capabilities.* Deep understanding of enterprise technology operations, cyber security, ITSM, and system lifecycle practices.* Proven people leadership experience building and sustaining high-performing teams.* Program, portfolio, demand, and financial management expertise.* Excellent analytical, problem-solving, communication, and executive ...

drivers within your chosen sector, and enjoy consultative, solution-led selling, we'd love to hear from you. Desirable Knowledge of IT Service Management (ITSM), SIAM or related service delivery frameworks. This addition broadens the candidate pool beyond integration specialists and targets experienced, well-networked sales professionals with deep expertise ...

customer. Expertise in enterprise cyber defence techniques. Strong knowledge of internet security protocols and technologies. A good understanding of ITIL and IT Service Management (ITSM). Experience supporting customer-facing or pre-sales security engagements. Excellent communication, presentation and stakeholder management skills. The ability to work independently while collaborating effectively ...

actions to reduce recurring issues Produce and review operational MI (incident trends, backlog, MTTR, change success) Maintain runbooks, knowledge articles, and ensure ITSM tooling hygiene Key Requirements Strong experience in IT service operations in an outsourced/MSP environment Deep hands-on experience across ITIL processes (Incident, Major Incident, Problem … high-pressure situations Experience working with Service Desk and multi-supplier environments Strong stakeholder management and communication skills Working knowledge of ServiceNow (or similar ITSM tools) Experience supporting service transitions/early life support Ideal Profile Calm under pressure and confident managing escalations Highly proactive with strong ownership Able ...

Type: Full-time, Permanent About the Opportunity Thames 360 Limited is delighted to be partnering with a global leader in IT Service Management (ITSM), consulting, and professional training solutions to find their next high-calibre sales professional. Our client has a rich history of pioneering industry frameworks and a reputation … experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales who can confidently pitch ...

global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. … trusted advisor on ITSM improvement and transformation initiatives Forecasting against targets and maintaining accurate CRM data The Person Proven track record in IT Service Management solution sales or from an MSP background. Previously worked in B2B sales. Experience in both new business acquisition and account development. Strong commercial awareness with ...