51 to 75 of 76 ITSM Jobs in the South East

/IEC 20000-1 aligned environment (using it to improve service, not just for compliance) • Experience in cyber security • Solid understanding of IT service management principles (incident, problem, change, request) • Experience owning SLAs, service reporting, and improvement initiatives • Confident communicator with the ability to manage escalations professionally and empathetically • Structured ...

role within an MSP or IT services environment Strong people leadership skills with a focus on team development and wellbeing Solid understanding of IT service management (incident, problem, change, request) Experience improving service performance, SLAs, and customer outcomes Confidence in handling escalations with professionalism and empathy Ability to balance operational ...

delivery excellence Required Qualifications 15+ years' experience managing ServiceNow projects/programmes Strong expertise in: CMDB/CSDM ITOM (Discovery, Service Mapping, Event Management) ITSM CSM, FSM SPM, SOM, SLO, TNI Experience with integrations (REST, SOAP, Integration Hub, third-party systems) Strong understanding of platform security, performance, and compliance Proven ...

testing, and new features. Providing expert guidance and coaching on system capabilities, limitations, and system best practices. Skills and Experience: Strong working knowledge of ITSM/PSA platforms (Halo would be an advantage). Experience configuring workflows, automations, forms, dashboards, and service catalogue structures. Strong analytical thinking, problem solving skills ...

across hardware, software, and network systems Excellent communication skills and the ability to explain technical issues clearly to non-technical users Knowledge of IT service management and ticketing systems Proactive attitude with a passion for continual learning in the IT field Infrastructure Support Benefits: Competitive salary package commensurate with experience ...

growing practice. HRSD experience is highly advantageous but not essential. Role Overview Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Work directly with business and technical stakeholders to shape high-quality solutions Support the development of best-practice frameworks ...

primary point of contact for end users, you will ensure incidents, service requests, problems, and changes are managed effectively through our IT Service Management platform. Working closely with Infrastructure, Applications, and Cyber Security teams, you will help maintain operational continuity while continuously improving the overall user experience. Key Responsibilities … first point of contact for IT-related queries via ITSM, email, Microsoft Teams, or in person. Deliver 1st and 2nd line technical support across hardware, software, operating systems, and networks. Diagnose and resolve issues across Windows, macOS, Microsoft 365, and core business systems. Escalate complex incidents to Infrastructure, Applications ...

Sales Executive/BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £32,000 basic OTE: +£6,000 per year Start Date: ASAP An exciting opportunity has arisen with a ...

ISO27001, or equivalent experience, are expected. Desirable Experience working in the not-for-profit sector Experience delivering complex projects or programmes Understanding of IT service management frameworks Benefits 25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme ...

delivery across multiple modular platforms (5 in flight). It's a hands-on, delivery and stakeholder-heavy role, driving alignment across Cloud, SecOps, ITSM and engineering teams, ensuring pace, consistency and visibility across regions. What we're looking for: Strong Project Management experience in developer platform/developer portal ...

Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support … development, implementation xehkeey and optimisation of ITSM tooling Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. Please click on the apply button to read the full job description ...

lifecycle (hardware, software, cloud) Experience supporting Change Management with impact and dependency analysis Familiarity with ITIL practices (Configuration, Asset, Change Management) Experience working with ITSM tools (e.g. ServiceNow CMDB) This role is not suitable for Service Desk, general IT support, or purely administrative asset tracking backgrounds. If your experience does … IT Asset Management Strong understanding of CI relationships and dependency mapping Experience supporting Change Management processes Strong analytical and data quality mindset Experience with ITSM platforms (ServiceNow preferred) Ability to work across technical and non-technical stakeholders Why this role? Impact: Direct influence on service stability and change success Visibility ...

development, quality, and production environments Own transport management, kernel upgrades, support package implementation, and performance tuning activities Use SAP Solution Manager to support IT Service Management, Change Request Management (ChaRM), and Focused Build Support a DevOps-driven SAP delivery model, working with tools such as GitLab, BitBucket, and Puppet Coordinate … 4HANA environments Strong knowledge of: SAP system administration Transport management Performance optimisation and monitoring Hands-on experience with SAP Solution Manager, including: ITSM ChaRM Focused Build Experience working within Enterobacteriales or complex SAP programmes Comfortable operating in DevOps and CI CD environments, collaborating with automation and pipeline tooling Strong communication ...

will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation. Key responsibilities for this job: Strategic Design and Implementation: Lead the overall design of large-scale ServiceNow applications, focusing … process flow analysis and redesign alongside Project Managers. Knowledge and experience required: Deep knowledge and experience in designing and implementing ServiceNow solutions, particularly in ITSM, CSM, ITOM, FSM, and Domain Separation. A strategist at heart, aligning technology with business, and turning challenges into innovative solutions. A leader in web technologies ...

troubleshoot: SSO/MFA Federated identity (SAML, OIDC, SCIM) Partner with Security and Compliance teams to support: Audits Access reviews Regulatory requirements Work within ITSM frameworks (Jira Service Management/ITIL) Enhance reporting and automation using PowerShell or Python What We’re Looking For Proven experience in an IAM/… OIDC, SCIM Identity lifecycle management (JML) Scripting experience with PowerShell or Python Experience working in hybrid or cloud-first environments Familiarity with ITIL/ITSM processes Desirable Experience with Okta Workflows or Privileged Access Exposure to AWS SSO/Identity Center Knowledge of compliance frameworks: ISO 27001 SOC 2 GDPR ...

knowledge management on applications/client specifics and best practices of incident management and problem management Share knowledge and mentor junior resources Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such … global team; Understand business processes and production applications to troubleshoot issues and recommend short and long-term resolutions. Ensure team follow best practices regarding ITSM standards and client data access and management; Help to drive measurable improvements in the maintenance, operational and runtime characteristics of the application software; Assess technological ...

ecosystem Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC , SecOps, Integration Services, Intelligence & AI, ITSM/DevOps etc.) Partner with enterprise and solution architects to design end-to-end solutions that span multiple platforms and domains Develop an understanding … architecture roadmaps Expertise in ServiceNow core components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, and Custom Apps. Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules ServiceNow Certified Technical Architect (CTA), ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) certification Experience with integration ...

London - Hybrid - Sponsorship is Unavailable.Senior Manager - Cyber & Technology ResilienceStrategistAs aSenior Manager within our Cyber practice, you will lead the design and deliveryof cutting-edge cyber and technology resilience solutions forclients across Financial Services or Corporate ...

Technical Solution Architect Integration ITSM Services Salary: £80,000 - £100,000 per annum (Permanent) Location: Hybrid 3 days per week onsite in Watford Office About the Role We are seeking a skilled Solution Architect to join our Expert Services team. In this role, youll design and deliver scalable, resilient integration … integration, automation, and SaaS industry trends to drive innovation in your solutions What Were Looking For Proven experience as a Solution Architect, ideally within ITSM, SaaS, or integration domains Strong track record of managing complex projects involving multiple stakeholders and dependencies Solid understanding of managed service delivery, with a focus ...

workflow solutions that improve efficiency, automation, and user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer … code reviews, technical standards and knowledge sharing What We're Looking For Strong hands-on experience with the ServiceNow platform Good understanding of ITSM, HRSD, CSM or Employee Experience workflows Experience with JavaScript, HTML, CSS and ServiceNow development tools Integration experience with third-party systems Strong problem-solving and troubleshooting ...

ServiceNow Business Analyst – (Source 2 Pay, S2P, Procurement, SAP, Oracle, Ariba, ServiceNow, ITSM, Process Mapping, Enterprise Systems) – Permanent – London/Remote Charles Simon Associates are currently recruiting for a ServiceNow Business Analyst who specialises in Source 2 Pay (S2P). This role is working for a Global business, ideally they … Strong understanding of end-to-end procurement processes Experience with process mapping and requirements documentation Excellent stakeholder management skills Desirable: Exposure to ServiceNow (S2P, ITSM or Procurement modules) Agile/Scrum experience ITIL knowledge or certification Start date is ASAP for the ServiceNow Business Analyst The ServiceNow Business Analyst will ...

within a government environment. Responsibilities Own end-to-end ServiceNow architecture and design Drive CMDB and CSDM strategy and maturity Define best practices across ITSM processes Engage with senior stakeholders and translate requirements Ensure platform scalability, governance, and performance Provide technical leadership across delivery teams Requirements Active SC Clearance Proven … experience as a ServiceNow Architect Deep expertise in: ITSM, CMDB, CSDM Strong understanding of ServiceNow architecture frameworks Experience in large-scale/government environments If this role aligns with your experience and you're SC Cleared, don't miss this opportunity to lead the architecture of a high-profile government ...

ownership of enterprise platform services (not projects or products) Accountability for service performance (SLAs, SLOs, KPIs), stability, and lifecycle management Experience operating within ITSM frameworks (incident, problem, change, release governance) Ownership of service governance, reporting, and continuous improvement at scale Exposure to vendor-managed services and supplier governance Experience managing … distributed and business-critical.Key experience required includes: Ownership of platform or domain-level services (cloud, data, SaaS, or infrastructure platforms) Strong grounding in IT service management (ITIL) and operational governance Experience defining and managing SLAs, SLOs, KPIs, and service performance frameworks Exposure to vendor-managed environments and supplier governance Strong ...

future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) – process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future … business and technology – translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows ...

Role: SAP/ITSM Implementation Specialist Rate: £600 - £675 inside IR35 Location: Remote with limited travel to Reading Duration: 4 months Clearance: SC We are seeking an experienced SAP/ITSM Implementation Specialist to support the development and delivery of key business systems within a high-profile programme. Key Responsibilities … Support the creation of key procurement documentation, including technical specifications and Statements of Work (SOW). Essential Skills & Experience: Proven experience in SAP and ITSM implementation. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built ...