51 to 64 of 64 ITSM Jobs in the South East

nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement … within the team. Manage absence, performance issues, and disciplinary matters in line with HR policies. Technology & Tooling Oversee the effective use and configuration of ITSM platforms. Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies. Identify and implement automation opportunities (e.g., password resets, ticket routing ...

accountable owners, agreed baselines, measurable success criteria and clear delivery plans. Identify opportunities to automate reporting, improve data integration and enhance performance insights through ITSM and business intelligence tools. Validate benefits and ensure improvements deliver sustainable gains in service quality, customer experience, operational efficiency and cost. Promote structured improvement methods … embedding continual improvement into day-to-day operations. What you'll bring Significant experience in Service Level Management, Continual Improvement or a related IT service management role. Strong practical understanding of ITIL principles, preferably ITIL 4. Proven experience managing SLAs, OLAs and supplier commitments within complex IT environments. Experience monitoring ...

Operational Resilience Lead Location: Gerrards Cross Office - 2/3 days per week Salary: £70-75k + Benefits Type: Permanent No Sponsorship Available Purpose The Operational Resilience Lead is responsible for driving the delivery ...

Halo ITSM Consultant We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits , this is a fantastic opportunity to take ownership of client projects, implementing, configuring … Company pension, private healthcare and life insurance Education and training opportunities Experience required: Previous experience implementing, configuring or supporting HaloITSM Strong understanding of IT Service Management processes and ITIL principles Experience gathering requirements and translating these into technical and process solutions Knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations ...

Halo ITSM Consultant Reading (Hybrid) £70,000 - £85,000 + Benefits + Pension + Holiday Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational … customer-facing role, you will work closely with clients to understand their service management requirements, configure tailored HaloITSM solutions and provide expert guidance on ITSM best practices. You will collaborate with project teams, technical specialists and stakeholders to ensure successful delivery and long-term adoption. The ideal candidate will have ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

Sales Executive (IT Service Management) Reading - Hybrid (3 On-site, 2 WFH) £40,000 - £50,000 + Commission + Benefits Are you an experienced IT Service Management sales professional looking to join a global leader where you can take ownership of both new business development and account growth, build long … ITSM solution sales Minimum 3 years' B2B sales experience Strong new business development and account management experience Knowledge of ITIL, SIAM or wider IT Service Management frameworks Excellent communication, negotiation and stakeholder management skills Self-motivated, commercially focused and results-driven Reference Number: BBBH(phone number removed) Rise Technical Recruitment ...

complex bugs, outages and integration issues Onboard new device types, operating systems and software into the endpoint ecosystem Handle incidents, requests and problems in ITSM tools, and prepare for and complete audits Document configurations, runbooks and troubleshooting procedures What You Will Ideally Bring: Active SC clearance (essential) Windows Server administration … DHCP Managing and supporting antivirus (AV) solutions Supporting cybersecurity and endpoint management tools Windows and Linux system administration tools and processes ITSM incident, request and problem management Understanding of monitoring tools, AV and endpoint security concepts (desirable) Contract Details: Rate: £350 per day (Inside IR35) Location: Hybrid in Wokingham ...

Our consultancy client is looking for an experienced Agile Coach to support the introduction and rollout of a new squad-based operating model within their charity client's Digital, Data and Technology function. Client Details ...

needs, identifying opportunities for improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream-led ways … IT transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability to assess ...

Halo ITSM Consultant We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits , this is a fantastic opportunity to take ownership of client projects, implementing, configuring ...

exclusive opportunity for a IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management team Focus of the role :IT Service Management, governance, operational resilience or technology control environments click apply for full job details ...

Halo ITSM Consultant Role Type: Permanent Location: Reading - Hybrid 2-3 days per week onsite Salary … annum (Dependent on experience) + Benefits Role Overview We are looking for an experienced Halo ITSM Consultant to join a global leader in IT Service Management click apply for full job details ...

looking for an experienced Sales Executive to join a global organisation specialising in IT Service Management solutions. This position is paying 40,000- 50,000 plus commission , with hybrid working based in Reading. Duties: Develop new business and build a strong sales pipeline Manage and grow existing client accounts Identify … healthcare after 6 months Life insurance after 6 months Education and training opportunities Hybrid working Experience required: Minimum 3 years' B2B sales experience Previous ITSM solution sales experience Strong new business and account management experience Knowledge of ITIL or SIAM Confident communicating and negotiating with senior stakeholders Self-motivated ...