51 to 75 of 94 ITSM Jobs in the South East

additional teams into the ServiceNow ecosystem Actively contribute to the creation of a centralised user experience across departments What We’re Looking For: Strong hands-on experience with ServiceNow (ITSM/ITOM modules ideal) Proven background in business systems analysis within complex, multi-team environments Excellent stakeholder engagement and requirements gathering skills Exposure to workflow creation and business process transformation More ❯

desk, ensuring issues and requests are resolved quickly and effectively. Drive high support standards by managing SLAs, KPIs, and quality processes. Implement automation workflows and improve service delivery using ITSM tools. Oversee performance and people management, communication, and recruitment activities. Coordinate escalations, patching, change/release management, and reporting duties. Skills & Experience: Proven leadership experience within IT support and service More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments … scale ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

Configuration Item) types, relationships, and levels of control. Tooling Expertise: Experience with ServiceNow, or similar. Comfortable integrating asset/configuration tools with discovery systems, CI/CD pipelines, and ITSM tools. Key Metrics: Asset Inventory Accuracy CMDB Accuracy Rate Time to Resolve Asset-Related Incidents Why Join Us? At Focus Group, we know our people are our greatest asset. We More ❯

and customer service to grow within a dynamic environment. Responsibilities Act as the first point of contact for inbound technical support requests Log, manage, and resolve service cases using ITSM tools Maintain high levels of professionalism and service standards Support the development of internal knowledge bases and user guides Expand knowledge across key business IT solutions including Microsoft technologies, networking More ❯

of done. Team planning and review: Participate in team DevOps ceremonies (sprint planning, demos, reviews) providing valuable input. Essential Experience: Proven experience developing on the ServiceNow platform, specifically with ITSM and ITOM modules, designing and delivering technical solutions. Familiarity with integrating external platforms/data into ServiceNow using best practices. Experience with programming languages such as Java, JavaScript, and Python. More ❯

Job Type: Permanent, full-time Job Summary: We are seeking a detail-oriented and proactive IT Administrative Co-ordinator to support IT operations, including but not limited to, monitoring ITSM tooling to ensure tickets are updated in line with contractual SLA’s, assisting with the validation of month end charges, and helping internal teams to generate quotes. The ideal candidate More ❯

I.T Operations Manager Job Requirements Experience in operations or service delivery within the IT/software sector. Proven experience managing technical or professional services teams. Strong knowledge of IT service management principles Experience in software implementation and support services; familiarity with HCL Domino or HCL Lotus is a plus. I.T Operations Manager Salary & Benefits Salary- £50,000- £60,000 (dependent More ❯

2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver high-quality service Monitor alerts, raise calls, and manage operational tools More ❯

operations, as well as server and network equipment principles. Practical experience in project planning and management. Knowledge of the ITIL methodology, the operational activities of the technical support service (ITSM). Basic proficiency in the Linux operating system and familiarity with command-line tools. Practical experience working with server IT hardware, enterprise-grade network switchesand fiber optic cables. Advanced Excel More ❯

Reach: Engage with top-tier clients across multiple sectors. Your Role: Boost Sales: Drive growth and manage key client accounts. Tailor Solutions: Present and customize our cutting-edge IT Service Management offerings. Build Relationships: Connect with C-level executives and become a trusted industry advisor. What You Bring: A proven track record in Service Desk sales. A strong ability to More ❯

of cybersecurity regulations, cloud security, identity management, data protection, security governance, risk management, and remediation planning Technical expertise: SaaS, Cloud platforms, SDLC, Vulnerability Management, Networking, IDAM Security vetting eligibility, ITSM/SIEM platform proficiency, Microsoft Stack competency To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment More ❯

of cybersecurity regulations, cloud security, identity management, data protection, security governance, risk management, and remediation planning Technical expertise: SaaS, Cloud platforms, SDLC, Vulnerability Management, Networking, IDAM Security vetting eligibility, ITSM/SIEM platform proficiency, Microsoft Stack competency To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment More ❯

Service Management Consultant (SC) We are seeking an experienced IT Service Management Consultant to lead the design and implementation of service operating models that support a modern, product - centric organisation. This role would require a strategic thinker with strong ITIL expertise and a passion for driving service excellence across IT Teams Rate - £500.00 per day outside ir35 Location - London - once … analyses against current ITIL practices and develop actionable roadmaps. Advise on metrics, KPIs, and reporting frameworks to measure service performance, customer satisfaction, and regulatory compliance. Support the enhancement of ITSM tooling (e.g., ServiceNow) to align with ITIL best practices and evolving business needs. Drive organisational change and user adoption through effective stakeholder engagement and communication strategies. Collaborate cross-functionally with … Required Skills and Experience In depth knowledge of ITIL v4 with relevant certification Proven experience in designing or improving service management capabilities across Enterprise environments Hands on experience with ITSM tools which include ServiceNow, BMC Remedy or Jira Service Management Familiarity with product team operating models and agile devops environments Excellent skills in documentation, process design, stakeholder communication and governance More ❯

ISO/IEC 27001: The international standard for information security management systems (ISMS), ensuring data confidentiality, integrity, and availability. ITIL (Information Technology Infrastructure Library): A framework for standardising IT service management practices and aligning them with business needs. Shift IT's organisational role from a back-office support service to an integrated business enabler. Support Key Change Programmes & Technical Delivery … organisation structures (many sites and geographically spread) Experience of upper mid/large enterprise IT service provision Experienced in running and managing outsourced IT services Skills and Abilities: IT Service Management IT Project Management Proven ability in the development and implementation of information security and information governance policies, procedures, and mechanisms Proven ability to implement effective disaster recovery and business More ❯

is being provided and why. Essential Skills & Experience: Solid understanding of data centre environments, infrastructure, and associated services (e.g., storage, backup, recovery). Strong background in IT Service Management (ITSM) and familiarity with frameworks such as ITIL. Experience managing service contracts, SLAs, and vendor performance. Proven ability to work with auditors and manage compliance requirements. Comfortable navigating complex service issues More ❯

the coordination of change requests, leading the weekly Change Advisory Board (CAB) meetings to evaluate, approve and prioritise changes. They will monitor all changes through our IT Service Management (ITSM) tool, maintain the change calendar and communicate effectively with stakeholders to facilitate smooth transitions and deployments. The post holder will also oversee the Problem Advisory Board (PAB), ensuring that problem More ❯

and roadmap updates. Collaborate with Sales, Account Management, and Projects to ensure aligned messaging and coordinated delivery. Leadership Team Contributions Influence technology stack direction , including tooling, monitoring, RMM, and ITSM platforms. Drive capacity planning and workforce modelling in line with current and future delivery needs. Contribute to market expansion efforts by ensuring operational scalability and service readiness in new regions … and evolving service delivery functions in dynamic, high-growth environments. Strong background in IT operations, team leadership, and client-facing service ownership. Deep familiarity with ITIL principles and modern ITSM best practices. Adept at balancing strategic initiatives with operational day-to-day management. Preferred Experience & Skills ITIL v4, PMP, or Prince2 Certification Familiarity with PSA/RMM tools such as More ❯

such as Dynatrace (primary), Grafana, and Splunk Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflows Act as a Monitoring & Observability SME within customer delivery teams Support incident response activities and … need Strong experience deploying and managing observability platforms including Dynatrace, Grafana, and/or Splunk Deep understanding of telemetry signal analysis and performance monitoring Experience integrating observability tools with ITSM platforms and DevOps toolchains Ability to troubleshoot complex infrastructure and application issues using monitoring insights Solid scripting experience (Python, PowerShell) for automation and integration Familiarity with cloud platforms (Azure, AWS More ❯

IBM Planning Analytics. Manage user access and assist with system navigation and best practices. Monitor system performance and support month/year-end processes. Handle incidents and changes using ITSM tools (e.g., ServiceNow, HaloITSM). Support upgrades, testing, and UAT using Azure DevOps and LCS. Automate processes using Logic Apps, Power Platform, and Azure Integration Services. Maintain documentation and deliver … user training. Ensure compliance with security, data protection, and company policies. What Were Looking For: 24 years experience supporting D365/App support Strong understanding of ERP and ITSM practices. Excellent problem-solving, communication, and teamwork skills. Experience with 3rd party finance solutions and integrations. Knowledge of Azure Logic Apps, Power Platform, and Power BI. More ❯

platform configuration using Infrastructure as Code Define best practices for monitoring new platforms and services in collaboration with engineering and operations teams Support the integration of observability data with ITSM platforms (e.g., Ivanti Neurons ITSM) to streamline incident and change processes Ensure observability platforms are reliable, secure, well-documented, and continuously aligned with business requirements Essential Requirements Specialist Knowledge: Demonstrable More ❯

to deliver high-quality applications and workflows that support business objectives and improve service delivery. Key Responsibilities • Develop and configure ServiceNow’s SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. • Create and maintain business rules, client scripts, UI policies, flows, and integrations. • Collaborate with stakeholders to gather requirements and translate them into technical solutions. • Participate … processes and service management principles. • Strong problem-solving and communication skills. Preferred Qualifications • ServiceNow Certified System Administrator (CSA). • One or more Certified Implementation Specialist (CIS) certifications (e.g., SPM, ITSM, HRSD, CSM). • Experience with Flow Designer, App Engine Studio, or Performance Analytics. • Exposure to Agile/Scrum methodologies. If you are interested in this position and would like to More ❯

and the US. Responsible for the delivery of 1st line IT Support to all European and US businesses (primarily colleagues and school staff, students and parents) using the Group ITSM tool and following IT policies, processes, procedures and standards as deployed, aligned within the ITIL framework. Support of end user devices (Desktops, laptops and … tablets) including management of hardware and software to ensure they are deployed, controlled and maintained effectively. Key Responsibilities Accurate registration, prioritisation and classification, of all requests in the IT Service Management system, from multiple channels. Identify, triage, and resolve/escalate all IT support requests that come through the Service Desk, with efficient resolution of 1st line IT work within … agreed SLAs utilising the ITSM tool. Carry out initial diagnosis of incidents to ensure that they can be progressed quickly and accurately. Ensure all incidents and service requests are responded to and managed within SLA timescales. Provide remote technical diagnosis and fault resolution. Ensure Service Desk communications and notifications for service outages are sent to IT users, liaising with suppliers More ❯

and help build a world-class IT service experience. A high-profile, forward-thinking organisation is undergoing a once-in-a-lifetime transformation, including the overhaul of its IT service management platform. As part of this journey, we're looking for an experienced ServiceNow Administrator to help lead the transition and support the ongoing development of ServiceNow across the business. … What You'll Do Lead the configuration and rollout of ServiceNow across the organisation. Partner with internal stakeholders and external consultants to design and implement solutions. Support and improve ITSM processes, including incident, change, and configuration management. Identify automation opportunities and drive continuous improvement initiatives. Maintain comprehensive documentation, reporting, and technical roadmaps. Liaise with external vendors and service providers. What … You'll Bring Strong experience in ITSM and operational support models. Proven background as a ServiceNow Administrator, Developer, or Architect. In-depth knowledge of ServiceNow modules, workflows, forms, and integrations. Ideally certified as a ServiceNow CSA and/or CIS . Excellent communication and stakeholder engagement skills. A proactive mindset and up-to-date knowledge of ServiceNow trends and best More ❯

across government and enterprise environments. You'll be responsible for the day-to-day running of the service desk, coaching junior staff, driving process improvements, and maintaining performance across ITSM operations. This role is ideal for someone with a solid infrastructure background looking to take the next step in leadership, with ongoing support for professional development and upskilling. What you … ll be doing: Overseeing daily operations across 1st to 3rd Line support Managing SLAs, KPIs, and reporting to ensure service quality Leading change, patch, and release management activities Designing ITSM workflows and process documentation Supporting escalations and liaising with internal/external stakeholders Mentoring junior team members and participating in recruitment What we're looking for: Strong IT support background More ❯