1 to 25 of 77 Incident Management Jobs in the South East

Join Maersk's groundbreaking Cyber Team: Redefining Incident Management & Response Imagine a career where you're not just responding to security incidents-you're revolutionising how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This … seen before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with … agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Desk Team Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with … agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Desk Team Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with … agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Desk Team Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives More ❯

implementation of robust service models that underpin the future digital landscape, ensuring they are fit for purpose and aligned with ITIL best practices. This includes collaboratively developing procedures for incident management, service request fulfilment, change and problem management, and configuration management, as well as identifying the tools and resources required to support both back-office and … service models that ensure operational readiness for EPR deployment. This role will focus on ensuring the safe, coordinated transition to the shared EPR system by co-designing procedures for incident management, change control, and configuration management. The IT Operations Lead will also support the development of a unified approach to service delivery, aligning processes with ITIL best practices … and ensuring that the IT infrastructure supports clinical care, operational management, and performance reporting across the APC. Design and Preparation for Future State IT Service ModelsLead the design and execution of enabling activities for future IT service models within the EPR programme, ensuring alignment with operational readiness plans. Collaboration Across NHS TrustsWork closely with EPR teams and digital leads More ❯

million customers. In this role, you will be responsible for maintaining SecOps solutions, controls, and processes across the organisation, while mentoring and leading the SOC team to ensure effective management of OT alerts and incidents. This position requires a deep understanding of SecOps concepts, technologies, and best practices, specifically across IT and OT environments. You will be tasked with … ensuring robust incident management, proactive threat detection, and continuous improvement of our security posture. Strong communication and collaboration skills are essential as you will work closely with cross-functional teams to mitigate risks and protect Thames Water's essential services. What you'll do as an OT Senior Cyber Security Analyst Contextualise OT Specific Threats: • Understand the Operational … and proportionate controls. • Perform proactive activities such as threat hunting to uncover vulnerabilities and ensure continuous risk reduction. • Provide tangible metrics to demonstrate risk reduction and reduced technical debt. Incident Readiness & Response: • Lead the incident triage and response process, ensuring effective management and remediation of cyber security incidents. • Improve incident management by reducing business impacts More ❯

specifically responsible for completing the implementation of a number of strategic based security solutions for new security tooling or existing. The engineer will also participate in security related service management processes (incident, change and problem management) and will participate in the planning, design, enforcement and review of security controls which protect the integrity of the firm. Essential … security-by-design principles into development processes. Conduct reviews of existing tools and processes, identifying gaps and implementing enhancements to strengthen our security posture. Perform security scanning and vulnerability management, taking proactive measures to reduce operational risks. Monitor security alerts and implement mitigations to safeguard against potential threats and attacks. Support Data Loss Prevention (DLP) solutions that protect corporate … data across platforms, devices, and environments globally. Monitoring and managing responses to the Security Incidents and Security DLP. Standard, third party and privilege Identity Access Management Operate, manage and improve HSM key management infrastructure. Remediation of external, internal vulnerabilities, web application scanning and patch compliance. Cyber Incident Management and or Security Forensic experience. Documenting High Low More ❯

scalable operations across all FX trading platforms.* Collaborate with development teams to design and deploy fault-tolerant, scalable solutions that align with evolving business goals.* Enforce adherence to change management, incident management, problem management policies as well as specific non-financial risk frameworks required by the organisation.* Mentor junior team members by sharing knowledge and promoting … including Prometheus, Grafana, Splunk, Geneos, OpenTelemetry or Corvil is highly desirable.* Familiarity with cloud platforms as well as containerisation technologies like Kubernetes or Docker alongside CI/CD pipeline management is important for this role.* Comprehensive understanding of trade lifecycle processes along with fundamental knowledge of trading systems; prior exposure to FX products or algorithmic trading is advantageous but … passion for automation demonstrated through hands-on experience building tools that reduce manual intervention while mitigating operational risks within large-scale environments.* Experience enforcing governance frameworks related to change management, incident response or problem resolution within regulated industries adds significant value.* A collaborative approach that fosters teamwork across diverse groups including developers, traders and other business partners is More ❯

The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the … At least years of proven experience as a Service Desk Manager within the IT healthcare industry, specializing in the Microsoft 365 tech stack, is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful relationships, are a must-have. Strong understanding of IT service delivery processes, incident management, problem … resolution, and change management is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful relationships At least years of proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft tech stack Strong understanding of IT service delivery processes, incident management, problem resolution More ❯

Incident Communications and Coordination Engineer Location: On-site in Reading Employment Type: Permanent (via Experis Employed Consultant Model) Salary: 28,000 per annum. + Benefits Shift: Sunday to Thursday shift (7:30am to 4pm). Join a Global Leader in Technology Support and Innovation Experis is seeking an Incident Communications and Coordination Engineer to join our Employed Consultant … clients worldwide. We're passionate about career development, training, and creating meaningful opportunities for our people. About the Role You'll be part of a collaborative global team providing incident management and communications support for internal and external users of Microsoft technologies, including Office 365, SharePoint, Exchange, and Lync . This role is critical in ensuring timely, clear … and effective communication during high-severity incidents. Key Responsibilities Troubleshoot escalated issues across Exchange, SharePoint, Lync, and other services Lead incident calls during service outages Develop and execute communication plans during system maintenance Deliver communications within strict SLAs Coordinate with remote support teams and internal IT groups Execute disaster recovery procedures when required Provide detailed analysis and reporting on More ❯

Incident Communications and Coordination Engineer Location: On-site in Reading Employment Type: Permanent (via Experis Employed Consultant Model) Salary: £28,000 per annum. + Benefits Shift: Sunday to Thursday shift (7:30am to 4pm). Join a Global Leader in Technology Support and Innovation Experis is seeking an Incident Communications and Coordination Engineer to join our Employed Consultant … clients worldwide. We're passionate about career development, training, and creating meaningful opportunities for our people. About the Role You'll be part of a collaborative global team providing incident management and communications support for internal and external users of Microsoft technologies, including Office 365, SharePoint, Exchange, and Lync . This role is critical in ensuring timely, clear … and effective communication during high-severity incidents. Key Responsibilities Troubleshoot escalated issues across Exchange, SharePoint, Lync, and other services Lead incident calls during service outages Develop and execute communication plans during system maintenance Deliver communications within strict SLAs Coordinate with remote support teams and internal IT groups Execute disaster recovery procedures when required Provide detailed analysis and reporting on More ❯

that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all reactive and planned maintenance tasks are delivered to agreed timelines and SLAs/KPIs with full utilization … necessary. Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. Provide support to Data Center and Site Management teams, including communication assistance, technical information provision, and holiday/sickness coverage coordination. Ensure adherence to safety … standards on-site. Lead response to building services infrastructure issues, collaborating with Site Engineers, and escalating to third-party specialist contractors where specialist knowledge and skills are required Coordinate incident management, maintaining & issuing incident reports using CMMS systems. Operate within defined Service Operations processes and work within site-specific standard operating procedures. Undertake duties as required as More ❯

Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st … Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active … endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change More ❯

a hybrid working arrangement with one day per week in our Milton Keynes office. Key Responsibilities: Define, create, and maintain operational resilience framework and group-wide documentation (e.g. Crisis Management Plan, operational resilience strategy etc). Lead the communication, training, and embedding of resilience practices across the Group, through coaching and guidance Plan and facilitate on the design, build … take through governance, ensuring this provides confidence in the Group’s ability to detect, respond to and recover from severe/plausible operational disruptive events. Support crisis and major incident management through triaging, prioritising, and the end-to-end management of incidents. Develop and report on performance metrics to measure resilience maturity, effectiveness and improvement activities. Drive … continuous improvement to process, tools and capabilities based on industry best practices, lessons learned, and feedback from incident stakeholders. Support cross-skilling initiatives to build capability across Operational Resilience, Cyber Response and Technology Major Incident Management (MIM Collaborate with internal stakeholders to ensure alignment with risk, compliance, and business continuity requirements. Maintain awareness of emerging threats and More ❯

and enable cyber defenders to defend as one. * Become part of the Watch Officer rota to provide initial triage and escalation of reports and requests from Government organisations. * Support Incident Management when required during periods of heightened operational activity. * Maintain an understanding of the real-world cyber threat, identifying trends and emerging threats. * Maintain an understanding of the … business. * Facilitate the timely sharing of high-quality actionable Cyber Threat Intelligence, both through regular and ad-hoc reporting, and through briefings to customers and stakeholders. * Work collaboratively with Incident Management, providing insights on adversaries to enable a more effective response, and capturing insights for wider use. * Support the implementation and ongoing management of Threat Intelligence tooling More ❯

and Marketing. The QFS Senior Technical Analyst plays a critical role in driving the successful implementation and design of S4 Hana and critical Edge systems to support Outbound Traceability & Incident Management needs. This role involves collaborating with various stakeholders to ensure the alignment of Q&FS capability design with organisational goals, translating business needs into technical solutions, and … experience (config, delivery, post-go-live) across QM and Logistics. Multiple fill lifecycle SAP implementation (preferably including S/4 Hana and GBT). Deep functional knowledge of Quality Management & Logistics processes Ability to assess the impact of changes on stakeholders and develop strategies to mitigate resistance Excellent communication and interpersonal skills, with the ability to influence and engage … be your key responsibilities? With a deep understanding of SAP S4/Hana and the broader product suite (e.g. GBT), lead the design (with third party partners) of the Incident Management and Traceability core requirements and functionality in S4 Hana whilst adopting the Clean Core principle. Undertake Impact Analysis and define possible options in solving technical and functional More ❯

and Marketing. The QFS Senior Technical Analyst plays a critical role in driving the successful implementation and design of S4 Hana and critical Edge systems to support Outbound Traceability & Incident Management needs. This role involves collaborating with various stakeholders to ensure the alignment of Q&FS capability design with organisational goals, translating business needs into technical solutions, and … experience (config, delivery, post-go-live) across QM and Logistics. Multiple fill lifecycle SAP implementation (preferably including S/4 Hana and GBT). Deep functional knowledge of Quality Management & Logistics processes Ability to assess the impact of changes on stakeholders and develop strategies to mitigate resistance Excellent communication and interpersonal skills, with the ability to influence and engage … be your key responsibilities? With a deep understanding of SAP S4/Hana and the broader product suite (e.g. GBT), lead the design (with third party partners) of the Incident Management and Traceability core requirements and functionality in S4 Hana whilst adopting the Clean Core principle. Undertake Impact Analysis and define possible options in solving technical and functional More ❯

and Marketing. The QFS Senior Technical Analyst plays a critical role in driving the successful implementation and design of S4 Hana and critical Edge systems to support Outbound Traceability & Incident Management needs. This role involves collaborating with various stakeholders to ensure the alignment of Q&FS capability design with organisational goals, translating business needs into technical solutions, and … experience (config, delivery, post-go-live) across QM and Logistics. Multiple fill lifecycle SAP implementation (preferably including S/4 Hana and GBT). Deep functional knowledge of Quality Management & Logistics processes Ability to assess the impact of changes on stakeholders and develop strategies to mitigate resistance Excellent communication and interpersonal skills, with the ability to influence and engage … be your key responsibilities? With a deep understanding of SAP S4/Hana and the broader product suite (e.g. GBT), lead the design (with third party partners) of the Incident Management and Traceability core requirements and functionality in S4 Hana whilst adopting the Clean Core principle. Undertake Impact Analysis and define possible options in solving technical and functional More ❯

Engagement - Must have worked within a Regulatory Sector eg Financial Services - Outstanding Communication Skills - Highly Remote - 2 days per month 6 month Engagement - Significant experience in all aspects of Incident Management Lifecycle - ITIL Accreditation Management of Incident to Major Incidents - able to work under pressure - must be able to communicate to multiple stakeholders. Post Incident Reviews and how to improve Incident Processes. Highly Remote - 2 days per month Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of More ❯

to join their dynamic team. As the Tech Services Manager, you will be integral to an expansive tech globalisation strategy and get to get experience the complete Security, Risk, incident management, exciting optimisation and service efficiency projects and owning service management There isn't any better time to join the organisation as they have invested heavily on … KPIs, as well as acting as the primary escalation point for any service delivery issues. Key responsibilities of the Tech Service Manager - Public Cloud role include: Owning the service management and oversight of the company's public cloud supplier portfolio Coordinating with various tech and non-tech teams to ensure seamless cloud operations Monitoring the performance and health of … the public cloud services, optimising efficiency and identifying cost-saving opportunities Overseeing incident and problem management, including root cause analysis and preventative measures Ensuring compliance with organisational and regulatory security standards for the public cloud infrastructure What We're Looking For The ideal candidate for the Tech Service Manager - Public Cloud role will have: Extensive experience in service More ❯

Infrastructure Manager/London (Office Based 5 Days Per Week)/Immediate Start/Competitive Pay This role will provide on premise physical and logical Infrastructure Management to all areas of the firm including Operations and Support and will require hardware, software, and network activities to keep PCs, Servers, and Networks running smoothly. This role will also require understanding … things that are not part of the formal job description. The position will also implement and manage information security for use of cloud services as well as security configuration management which pertains to infrastructure activities. This individual will set direction for Infrastructure ensuring members of the team are all cross trained, making sure staff have clear areas of responsibility … manage this team by holding regular 121s, setting annual objectives, encouraging collaboration, and supporting individuals to achieve their full potential. This position requires you to get hands-on, providing incident management, change management and/or problem solving to support the team. The ideal candidate for this position must possess certification in CISCO networks or equivalent, including More ❯

My client is currently seeking an Oracle Service Cloud (OSC) Consultant to start immediately. The Oracle Service Cloud Consultant will be responsible for supporting their OSC system as an incident management tool, to apply system updates, and identify bugs. The ideal candidate will have strong technical capabilities, as well as experience using/supporting OSC in previous engagements. … The role will be fully remote, and incorporates AD HOC working arrangements. Key skills Strong experience surrounding Oracle Service Cloud and incident application Extensive experience using/supporting Oracle Service Cloud in previous engagements Strong Technical and hands on capability with Oracle Service Cloud Ability to understand a business and understand how the clients OSC is used to support … the general running of the organisation Previous experience of utilising the Oracle Service Cloud as an incident management tool, to effectively identify bugs and resolve issues Ability to apply and run system updates Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Crimson for review Not interested?! Do you know anyone that might be? Refer More ❯

subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯

subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯