1 to 25 of 88 Incident Management Jobs in the South East

support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. Youll be encouraged to use your skill and knowledge to proactively improve the services we offer to add quality and value … supports. You will be responsible for the BAU service for multiple technologies within the Command Second Line team, working to manage batch processing, event management, incidents, problems, requests, and changes. We value strong communication skills and the ability to engage with colleagues and stakeholders at all levels, as the … one for us. On a day-to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere More ❯

reports on system performance, incidents, and resolutions. Provide regular updates to the IT Manager on system status and projects. Follow ITIL-based processes for incident management, problem management, change management, and service level management. Contribute to the development and improvement of IT policies, procedures, and standards. … Understanding of cybersecurity best practices and tools (firewalls, antivirus, SIEM). Scripting skills (PowerShell, Bash, Python) for automation and troubleshooting. Experience with Unified Threat Management (UTM) Firewalls and other security technologies. Experience with Linux and Linux-based platforms/software. Proven ability to work on infrastructure projects, from conception … with the ability to effectively collaborate with technical and non-technical stakeholders. Strong problem-solving skills and attention to detail. Experience with ITIL-based incident management, problem management, change management, and service level management - certification desirable. Excellent customer service and communication skills, both written and More ❯

Incident Lead/Incident Manager - Crawley - £70k 3 days per week in office My global client is looking for an experienced Incident/Operations/Service Lead to join them managing the response given to their major global marquee client when they raise an incident You … will be responsible for triaging the Jira tickets, ensuring allocation to the correct person in order to resolve the incident and prevent reoccurance Overview of Duties: - Ticket management – ITIL/Jira/ServiceNow - Incident management – Prioritise/Triage/Investigate/Resolve/Communicate - Stakeholder management - Change, Problem & Release management - Monthly Steering Committee reviews Required Skills & Experience: - Indepth Incident Management experience - First class communication skills - Experience within an operations/release/project management environment - Demonstrable experience with Jira, Redmine & ServiceNow - Experience with Product/Development/Application teams Beneficial Skills More ❯

you will be responsible for maintaining SecOps solutions, controls, and processes across the organisation, while mentoring and leading the SOC team to ensure effective management of OT alerts and incidents. This position requires a deep understanding of SecOps concepts, technologies, and best practices, specifically across IT and OT environments. … You will be tasked with ensuring robust incident management, proactive threat detection, and continuous improvement of our security posture. Strong communication and collaboration skills are essential as you will work closely with cross-functional teams to mitigate risks and protect Thames Water's essential services. What you'll … activities such as threat hunting to uncover vulnerabilities and ensure continuous risk reduction. • Provide tangible metrics to demonstrate risk reduction and reduced technical debt. Incident Readiness & Response: • Lead the incident triage and response process, ensuring effective management and remediation of cyber security incidents. • Improve incident management More ❯

s in Computer Science, Engineering, Data Science, or related field 8+ years in enterprise technology, with 3-5 years in platform operations or service management Experience managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven in scaling MLOps or LLMOps practices … cross-functional teams in complex ecosystems Familiarity with monitoring tools like Prometheus, Grafana, Azure Monitor Excellent communication and stakeholder engagement skills Experience managing SLAs, incident management, continuous improvement Strategic and hands-on in fast-paced environments Professional English proficiency What will be your key responsibilities? In this role … eXperiences (MAX) Platform, ensuring high availability, scalability, and performance. LLMOps Implementation: Develop and operationalize LLMOps practices, including deployment, monitoring, versioning, and performance tuning. Service Management & Support: Establish incident management, SLAs, change management, and continuous improvement processes. Governance & Compliance: Ensure adherence to Responsible AI, data privacy, and More ❯

Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3-5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in … implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform … tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving More ❯

a challenging, vastly interesting, and technically diverse role. Key Responsibilities and Tasks Leading shifts throughout 24/7 SOC Service Delivery Providing oversight and management to Junior Analysts Monitoring of Systems for Security Alerts, Intrusions or activity considered to be unauthorised, unexpected or illegal Responding to incidents, utilising a … catalogue of playbooks Escalation of complex incidents to Tier 2 Incident Response Teams Review and develop existing security controls in line with a constantly growing technical environment Triage and Review Vulnerability Scanning Reports, feeding results back into technical teams Review Secure Configurations, feeding back into technical teams for remediations … and develop understanding of security as a discipline Experience (Essential) Previous experience in Security, SOC or related technical field with desired, specific focus on Incident Management Vulnerability Management Relevant qualification(s) in Cyber Security, or other related technical roles Examples Degree in Cyber Security, Computer Science, Networks More ❯

Incident Assurance Manager Job ID PERM002892ML Department Details The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences … at the lowest cost. Reporting to the Senior Incident Assurance Manager, this role will involve relentlessly managing the delivery of Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP. This is a … minimum of two days per week in our Central Reading office. What you will do: Manage and proactively drive Service and Site Availability and Incident resolution and ticketing KPI's and quality issues against contractual obligations and industry benchmarks. Identify and contribute efforts which will improve the methodologies, processes More ❯

You will be a key point of contact with our customers and building strong relationships is core to successful service delivery. Change and release management: : Co-ordinate changes approvals for the plans for upgrades, changes and co-ordinate future releases to environments. Incident management : Lead on incident management for your customers, collaborating with colleagues and ensuring clear regular communications with the customer. Support and trend analysis :Monitor incident trends and adopt a proactive approach to addressing service-related issues. Report on service performance : provide customers with ongoing performance reporting, insight and recommendations to provide More ❯

operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all reactive and planned maintenance tasks are delivered to agreed timelines and SLAs … maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. Provide support to Data Center and Site Management teams, including communication assistance, technical information provision, and holiday/sickness coverage … to building services infrastructure issues, collaborating with Site Engineers, and escalating to third-party specialist contractors where specialist knowledge and skills are required Coordinate incident management, maintaining & issuing incident reports using CMMS systems. Operate within defined Service Operations processes and work within site-specific standard operating procedures. More ❯

this position, you will support our team while driving change and developing new ideas that will shape the future of our operations. Role Scope: Management Structure & People Management • Serves as second port of call when IBX manager or supervisor is unavailable. • Supports IBX manager and site supervisors in … the CFE supervisor/manager. • Attends and contributes to Customer MBRs and any key customer meetings. • Acts as an escalation point during major incidents. Incident Management • Provides technical support during incidents - directs team to failed components and guides response. • Supports the incident management process, collaborating closely … act as a technical lead during incidents, confidently directing teams and troubleshooting complex issues. • Strong organisational skills and experience in planning projects, including vendor management and customer communications. • Collaborative and approachable - able to provide day-to-day support and mentorship across all levels, from apprentices to senior team members. More ❯

this position, you will support our team while driving change and developing new ideas that will shape the future of our operations. Role Scope: Management Structure & People Management • Serves as second port of call when IBX manager or supervisor is unavailable. • Supports IBX manager and site supervisors in … the CFE supervisor/manager. • Attends and contributes to Customer MBRs and any key customer meetings. • Acts as an escalation point during major incidents. Incident Management • Provides technical support during incidents - directs team to failed components and guides response. • Supports the incident management process, collaborating closely … act as a technical lead during incidents, confidently directing teams and troubleshooting complex issues. • Strong organisational skills and experience in planning projects, including vendor management and customer communications. • Collaborative and approachable - able to provide day-to-day support and mentorship across all levels, from apprentices to senior team members. More ❯

teams to deliver reliable, value-driven services-leveraging automation and Azure technologies to reduce risk and enhance performance. As part of the wider Service Management community of practice, you'll also help shape shared service processes, lead on SLA management, Operational change and reporting, and support ongoing service … work in the office occasionally. Core skills were looking for to succeed in the role: Good communication skills, both verbal and written Good time management and organisation skills Excellent leadership and communication skills, with the ability to influence and collaborate with technical and business stakeholders. Strong analytical skills, with … continuous improvement. Proven experience in managing and driving change, ensuring alignment with business priorities. What's involved: You'll lead the day-to-day management of service delivery across the Digital Workspace pillar, business, ensuring seamless operations and alignment with business priorities. You'll manage the escalation of IT More ❯

will handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: • Incident Management • Problem Management • Change Management • Engaging with contracted vendors for support-related assistance. • Windows Server Support • Active Directory Administration and Support More ❯

will handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: • Incident Management • Problem Management • Change Management • Engaging with contracted vendors for support-related assistance. • Windows Server Support • Active Directory Administration and Support More ❯

will handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: Incident Management Problem Management Change Management Engaging with contracted vendors for support-related assistance. Windows Server Support Active Directory Administration and Support More ❯

will handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: Incident Management Problem Management Change Management Engaging with contracted vendors for support-related assistance. Windows Server Support Active Directory Administration and Support More ❯

Overview A world-leading biotechnology firm at the forefront of scientific innovation is seeking a dynamic IT Operations Team Lead to oversee the management, stability, and continuous evolution of its critical IT infrastructure. This is a hybrid role combining strategic leadership with hands-on technical expertise, ideal for a … accountability, performance, and continuous improvement Deliver infrastructure enhancements across cloud platforms, virtual environments, and on-premise systems Take ownership of operational processes including Major Incident Management, Change Management, Capacity Planning, and Supplier Management Ensure system performance, availability, and security across the global infrastructure estate Collaborate with … vendors, internal stakeholders, and project management teams to align technical initiatives with business objectives Lead the migration of on-premise workloads to cloud platforms (particularly AWS) Monitor and tune system performance; identify and resolve performance issues proactively Participate in the design and management of data centre environments Maintain More ❯

Risk related activities which arise based on the needs of the business unit or broader Technology Risk and Information Security organization Assist regulatory exam management related to Technology Risk and Information Security Assess the needs of the Business Unit to ensure sufficient understanding of Operational Risk Management and … communication, early engagement in new products and projects, regulatory engagement, information security and technology risk consultation. Minimum Qualifications: 5+ years' experience in operational risk management (e.g., within Risk and/or Internal Audit function) with strong understanding of critical operational risk management lifecycle activities Excellent project management … and evaluate risk scenarios effectively Experience in Information Security Risk and Technology Audit. Relevant Experience and Skills: Information Security, Operational Risk or Technology Risk Management leadership experience Experience working with Regulators and in complex regulated businesses is an asset Broad understanding of information security disciplines with emphasis on vulnerability More ❯

are adequately trained in their roles and encourage cross-training. ITIL Best Practices: Implement ITIL best practices to optimize service delivery to the group. Incident Management: Own incident and problem management, seeing issues through to resolution. Reporting and Analysis: Provide detailed reporting on incidents, BAU requests … Collaboration: Collaborate with the wider IT team to ensure service owners are kept informed and escalations are dealt with in a timely fashion. Knowledge Management: Develop and maintain knowledge bases to capture repeatable tasks. Capacity Planning: Own the JML (Joiners/Movers/Leavers) process and work with the … ITIL framework and best practices Proficient in service desk software and ITSM tooling • Microsoft 365 Degree level education or equivalent Desired Criteria Jira Service Management Worked within a "Follow the Sun" support model ITIL v4 Foundation Skills you'll need More ❯

for any service-related enquiries. The Service Delivery Manager will help deliver customer value by maximising the IT service quality. You will build knowledge management of our customer's environment by understanding and aligning with three main service streams: people, processes, and technology. The successful candidate will be result … Work closely with the internal Nomios Technical Assistance Centre (nTAC) to ensure positive outcomes for customers Overseeand execute core ITIL processes for customers (Major Incident Management, Change Management, and Problem Management) Define,maintain, and improve Service Reporting Identifyareas for improvement across the Service Delivery landscape; own … communication skills Degree(preferably Business or Information Technology), or equivalent work experience ITknowledge/experience Ability to build strong, trusting relationships quickly Knowledgeof Service Management tools, such as: CRM, Salesforce, Confluence, Power apps, Microsoft 365 Strong team player Ability to work under pressure, handling escalations calmly and competently Abilityto More ❯

who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital … Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation … or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both More ❯

services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem … Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. More ❯

services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem … Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. More ❯

Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to effectively support and develop … set SLAs & Resolutions periods. Ensuring that all web chat interactions from customers are answered within 2 minutes of being received by an agent Quality Management – Ensure that monthly call quality and weekly incident management is completed to the relevant standards Escalation/Complaints Management – ensure that … all first line escalations and/or complaints are handled within the set timeframes. Attend customer meetings as required. People Management - Attendance & Performance management, motivation, Defining Success, development, holiday management, as well as any other aspects of people management that may occur. Conduct monthly More ❯