as the single point of accountability for client service delivery across critical environments for a Data Centre Operator. You will lead the client experience journey-building trusted relationships, managing onboarding, addressing issues, and ensuring service excellence across all post-sales activities. Key Responsibilities Act as the main liaison between the client and internal teams to ensure service delivery meets expectations … Build strong, long-term client relationships and lead regular service reviews Coordinate onboarding, site familiarisation, and ongoing support Manage and resolve client issues quickly and effectively Support order management by capturing requirements and liaising with internal departments Drive continuous improvement in service delivery and client engagement Assist with audits, site tours, workshops, and reporting on service performance Skills & Experience Strong More ❯
What You’ll Do Monitor FX liquidity profiles and depth metrics across currency pairs and sessions Flag and investigate unusual quote or trade activity using internal monitoring tools Support onboarding of new liquidity providers and clients, ensuring readiness from both a technical and operational standpoint Build and maintain dashboards or scripts to track latency, quote consistency, and fill performance Handle … systems, data, and customer experience Bonus Points For: Experience with FIX protocol Building tools or scripts for use in trading operations or liquidity management Prior exposure to institutional client onboarding or connectivity testing More ❯
We are seeking an experienced HR and Operations Manager to join our dynamic team at Goaco. The ideal candidate will own and continuously improve Goaco's end-to-end onboarding experience and core HR functions, and develop and maintain operational playbooks for every department worldwide. This role will ensure all processes align with ISO 9001 standards, partner with tech and … cyber teams on governance, and identify opportunities for automation. RESPONSIBILITIES Onboarding & HR Operations: Design and manage a seamless global onboarding journey for new hires, including both in-person and remote inductions to align employees with role expectations and company culture. Administer core HR functions such as contract management, benefits administration, performance reviews, and offboarding. Monitor ongoing performance metrics and coordinate More ❯
in-house managed services, developing relationships with customers and providing an exceptional level of service across the board. The scope of this role is broad and not limited to – Onboarding: Manage customer onboarding to new services Client Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction with the services provided. Attend customer sites More ❯
in-house managed services, developing relationships with customers and providing an exceptional level of service across the board. The scope of this role is broad and not limited to – Onboarding: Manage customer onboarding to new services Client Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction with the services provided. Attend customer sites More ❯
Abingdon, Oxfordshire, United Kingdom Hybrid / WFH Options
RM Education
and support conversion through sales and marketing workflows. Maintain accurate contact and opportunity data to support Sales reporting and forecasting. 4. Customer Retention & Upsell Develop automated programs that support onboarding, customer engagement, renewal, and upselling opportunities. Create campaigns that drive customer lifetime value, focusing on adoption, satisfaction, and long-term retention. 5. Technical Execution, Training & Support Design, implement and document … CRM workflows, dashboards, and reports-ensuring they are scalable and easy to understand by non-technical stakeholders. Lead CRM user training, onboarding and documentation to ensure effective use across marketing, sales and customer teams. Manage user access, permissions, and support day-to-day queries from CRM users across the business. Oversee data input processes, perform regular data cleansing and enrichment More ❯
maintain full and accurate records of processing and submission details. Change & Incident Management – responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support More ❯
maintain full and accurate records of processing and submission details. Change & Incident Management - responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support More ❯
Be Doing Responding to support requests via phone, email, or in person Troubleshooting hardware, software, and network issues Supporting remote users and maintaining IT equipment (laptops, desktops, peripherals) Managing onboarding and offboarding tasks for new starters and leavers Performing routine system maintenance, updates, and fault diagnostics Escalating complex issues to 2nd Line Support or external providers Keeping documentation up to More ❯
Data Engineer Associate, or Azure Data Engineer are highly desirable Important Information Please note that all successful candidates will be required to undergo security clearance as part of the onboarding process. Join us at Computacenter and help shape tomorrows data landscapetoday. Ready to apply or want to learn more? Wed love to hear from you. More ❯
and 2nd line support to assist with the resolution of technical issues across hardware, software, and network systems. Support and manage Microsoft 365 environments including user creation, group management, onboarding/offboarding of staff, and SharePoint site administration/creation. Administer Azure Active Directory including application management, security configurations, and virtualised server deployments. Maintain and troubleshoot core infrastructure components such More ❯
relevant training and development activities to enhance skills and effectiveness. Ensure IT issues are resolved within agreed service levels (SLAs), with appropriate communication and escalation where necessary. Manage IT onboarding and offboarding processes, ensuring staff have appropriate system access and permissions. Administer employee mailboxes, service accounts, and access permissions. Oversee the procurement and management of IT equipment, including mobile devices More ❯
Horsham, England, United Kingdom Hybrid / WFH Options
Benchmark Capital
is active and update systems as needed. Monitor PC performance and provide reports to management. Assist with compliance to regulatory standards and audits. Occasionally travel to remote sites for onboarding new acquisitions. About You 2+ years in a technical desktop support role with strong troubleshooting skills. In-depth knowledge of Windows Client OS, networking principles, and Active Directory. Familiarity with More ❯
accuracy of EDI data, and troubleshooting/resolving EDI-related issues. Ensure all customer Idocs are properly received, incidents and problems logged/investigated and re-processed (Daily). Onboarding customers onto EDI and understanding their needs and requirements. Manage and implement new interfaces/changes. Initiate and lead the implementation of any system upgrade/changes affecting the OTC More ❯
Farnborough, England, United Kingdom Hybrid / WFH Options
Parico
services we provide consistently meet high expectations align with their objectives. Build and source a team for the client, depending on the needs and skills of our people Manage onboarding, rotation, holidays, training, and working with our customers to forecast new requirements Build relationships with stakeholders and our team members and ensure relevant delivery projects are well-organised and managed More ❯
South East London, England, United Kingdom Hybrid / WFH Options
Nationwide Building Society
that data is handled securely and in alignment with relevant regulations. You'll also be responsible for maintaining comprehensive documentation across all development efforts, facilitating knowledge transfer, making the onboarding process for new team members easier. About you We're seeking a Cloud Engineer eager to contribute to a cutting-edge Data Lakehouse platform. We're looking for: Strong Software More ❯
Aylesbury, Buckinghamshire, United Kingdom Hybrid / WFH Options
Skyhigh Security
As a Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity solutions, ensuring they can achieve their security goals. Working across our teams in Sales, Customer … Value, Support, and Product, your role is pivotal in ensuring a seamless onboarding experience, while proactively managing the ongoing success of customers throughout their lifecycle to drive strong customer satisfaction, retention, and growth. A little about the role: As a Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our … largest customers throughout their product adoption and onboarding journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity solutions, ensuring they can achieve their security goals. Working across our teams in Sales, Customer Value, Support, and Product, your role is pivotal in ensuring a seamless onboarding experience, while proactively managing the ongoing success of customers More ❯
to the Chief People Officer, this position plays a key role in supporting key modules including Employee Central, Performance & Goals, Recruitment, Learning, and People Stories. It also contributes to onboarding new users—particularly during acquisitions—by configuring fit-for-purpose structures and enabling smooth transitions into our people systems. The role provides technical support for the Unily platform in collaboration … annual and mid-year performance cycles by preparing forms, ensuring access, and assisting with reporting. Note this role works closely with our People Performance and Development team leads. Recruitment & Onboarding (RCM & ONB) Support the set-up and maintenance of job requisition templates, approval workflows, and onboarding steps. Ensure recruitment and onboarding processes run smoothly through timely updates and accurate configurations. … Note this role works closely with our Talent Sourcing and Onboarding leads. Learning (LMS) Maintain learning items, curricula, and assignment rules to support compliance and development programmes. Assist the People Development team with user setup, learning pathways, and basic troubleshooting. People Stories (Analytics) Build and maintain standard dashboards and reports to support people data needs. Provide guidance to users on More ❯
We are seeking a skilled IT Engineer to join our dynamic team. The ideal candidate will be responsible for client onboarding and ad-hoc project work, ensuring seamless implementation and configuration of various IT systems. The ideal candidate should possess extensive knowledge of RMM (Remote monitoring and management) and MDM (Mobile device management) platforms, as well as Microsoft 365 and … setup and configuration. As an IT Engineer, you will play a pivotal role in the development and implementation of innovative solutions that enhance our operational capabilities. Responsibilities Oversee the onboarding process for new client, ensuring a smooth transition to our services and systems Plan, execute and manage IT projects including infrastructure upgrades, software deployment and system migrations. . Collaborate with More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customer onboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving and organizational More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customer onboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving and organizational More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customer onboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving and organizational More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customer onboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving and organizational More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customer onboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving and organizational More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customer onboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving and organizational More ❯