126 to 150 of 150 Service Management Jobs in the South East

Level 3 Information Communications Technician qualification. Vendor certifications such as CompTIA A+ Core 1 & 2 and ITIL 4 Foundation. Additional BCS Certificate in IT Service Management and Business Processes. 10 days of intensive training (12-hour sessions) delivered online or face-to-face (food and accommodation included, travel … basic technical problems, escalating complex issues when necessary. Maintain accurate records of customer interactions and resolutions. Support the team in monitoring systems and ensuring service availability. Learn and apply ITIL principles and best practices in service management. Assist customers with hardware and software installations, updates and configurations. Skills ...

Strong knowledge of Jira Software and Confluence. Familiarity with business operations and support systems, such as those used in Finance, People Services, or IT Service Management (e.g., ServiceNow) is essential. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates ...

strategy as part of the customer's Design Authority Define and implement standards and guidance across the full lifecycle of software, infrastructure, and service management Drive governance across multiple suppliers, ensuring consistent quality and compliance Specify requirements and architecture for engineering and automation tooling, supporting delivery teams Develop ...

Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team … building a new team of Service Desk Analysts to initially provide 1st Level support to one of So click apply for full job details ...

cloud-native solutions (specifically on major platforms like AWS, Azure, or GCP), and implementing robust cloud governance and cost optimization practices. Strong Project Management skills with proven ability to push timelines and deliver under pressure Technical background in networking voice and infrastructure technologies Expertise in Smartsheet SharePoint and advanced … Excel for project tracking and reporting Ability to provide strategic direction and influence decisionmaking at leadership level Excellent communication negotiation and stakeholder management skills Preferred Qualifications PMP or PRINCE2 certification Experience in Cloud platforms AWS Azure and Infrastructure modernization projects Familiarity with ITIL processes and service management ...

drive digital transformation across EMEA. The Role Lead technology strategy and enterprise architecture for Digital Engineering Services & Solutions. Define IT roadmaps to modernise infrastructure, service management, and digital platforms. Partner with C-Suite executives to align technology vision with business goals. Influence strategic adoption of Cloud, AI (including … GenAI), Data Management, and modern workplace technologies. Provide leadership to a team of strategists and architects across a global environment. About You 10+ years' experience shaping IT strategy and enterprise architecture in large organisations. Proven success driving digital transformation across infrastructure and operations. Strong stakeholder management and influencing ...

Acting as a central coordination point between Sales, Projects, Operations, and Customer Services Participating in pre-deployment technical calls with customers and third-party service providers Reviewing and validating technical information to ensure right-first-time deployments Tracking project timelines, deliverables, and cross-team dependencies Ensuring all technical documentation … Calm, resilient, and able to work effectively under pressure Desirable: Basic understanding of networking concepts (LAN/WAN, DNS, DHCP) Knowledge of ITIL or service management principles Experience with remote support tools Awareness of cybersecurity best practices CompTIA Network+ or similar qualification Benefits 22 days annual leave plus ...

implementation and ongoing optimisation of platforms. This is a diverse, hands-on role, best suited to someone with proven expertise in multi-discipline risk management within a professional services environment, and who is confident working with BC/OR technology, data, and tooling. Key Responsibilities Lead business continuity … owner for the platform post-implementation - managing configuration, enhancements, user access, data quality, and roadmap. Partnering with IT and vendors on integrations (eg, CMDB, service management tools, risk registers, HR systems) and automation opportunities. Conduct and maintain policy reviews, risk assessments, and business impact analyses (BIAs) to ensure ...

Customer Support Executive Are you passionate about delivering exceptional customer service and want to make a real impact? We're looking for an experienced Customer Support Representative to join our team in Camberley.In this role, you'll be the first point of contact for customers, managing requests from initial … logging through to resolution. You'll work closely with technical teams and ensure every interaction is handled with accuracy and professionalism.Key Responsibilities: Log all service and application-related calls in the Service Management System, verifying contract and warranty details. Forward logged calls to the appropriate technical ...

exciting time to join the company in a key operational role as an Office Manager. Day-to-day of the role: Office & Facilities Management: Manage front-of-house duties, greeting visitors and handling calls professionally. Maintain office supplies, equipment, vendor relationships, and facilities needs. Support shipping logistics, including FedEx … starters. Finance & HR Support: Perform light accounting tasks such as invoicing, PO creation, payment tracking, and basic bookkeeping. Input RMA invoicing via internal service management software. Support payroll and commissions processing with HR and Accounting teams. Ensure accurate documentation flows to central Finance and HR functions. Process & Compliance ...

strategic direction. You'll define end-to-end engineering standards and guidance, ensuring consistent delivery of assured, governed solutions across software, infrastructure, and service management. The role involves enabling engineering governance, developing automation and tooling strategies, and supporting delivery teams to embed best practices. You'll manage an active ...

Data Function, this role will be responsible for providing the day-to-day support for Golding’s applications, for example the Housing Management System. This role will focus on resolving business-as-usual support tickets, ensuring smooth operation of their application landscape, and being the champion and main point … level or equivalent Previous experience in a support role within an IT or Business Applications environment Familiarity with ticketing systems and IT service management processes Experience of using the Microsoft Power Platform, or willingness to learn An understanding of application support and development Knowledge of housing systems ...

looking for 4 specialists across key domains: ERP (Finance/Procurement/Supply Chain) HCM (Core HR, Payroll, ORC, Talent) ITSM/Service Management (Case/Shared Services/Workflow) EPM (Planning, Budgeting, Forecasting, Consolidation) You'll join a recognised delivery powerhouse, influence enterprise transformation, and work with ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan … network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

Project Management (5+ years) Telecommunication Delivery Projects (2+ years) End-to-End ICT Project Management Executive Stakeholder Engagement Cross-functional Team Leadership Virtual Team Coordination & Meetings Supplier & Contractor Management Project Risk & Issue Management Project Health Tracking & Reporting The Project Manager will have had at least … Certification is highly desirable. A Degree is advantageous. The Project Manager will need to be very familiar and specific experience with end-to-end management of the following ICT projects and programs: Understanding of network on high level would be a must have Understanding of network architecture would also ...

requires a combination of technical expertise, solution design skills, and telco domain knowledge to build scalable, high quality ServiceNow solutions that support complex telco service management and operations landscapes.Key Responsibilities• Solution Design & Architecture• Lead end to end design and configuration of ServiceNow solutions for telco processes.• Align solution … architecture with CSDM 4.0+, CMDB best practices, and enterprise data models.• Design telecom specific data models, service models, CI classes, and relationships using TNI (Telco Network Inventory) and extended CMDB classes.• Create high level and low level design documents, process flows, and integration blueprints.If interested please forward your ...

Development Representative Location: Hull or Buckinghamshire (Hybrid working options available) About the Opportunity: Clarify are recruiting on behalf of a leading provider of field service management software, helping small and medium-sized businesses streamline operations through workflow automation, systems integration, and mobile solutions. With an international presence across ...

quality ITSM, ITOM, ITBM, and custom applications on the ServiceNow platform. The ideal candidate will combine deep technical expertise with strong leadership and stakeholder management skills. Key Responsibilities Architecture & Design Define and maintain ServiceNow architectural standards, frameworks, and best practices. Design scalable, secure, and high-performing ServiceNow solutions aligned … Azure, GCP) and enterprise integrations. Proficiency in automation tools and CI/CD practices. Process Knowledge Solid understanding of ITIL processes and enterprise IT service management. Experience in designing governance frameworks for ITSM/ITOM. Soft Skills Strong leadership and mentoring capabilities. Excellent communication and stakeholder management skills. ...

depth knowledge of modern OS deployment methods (e.g., Windows Autopilot, Configuration Manager, Windows Update for Business). Strong understanding of security, compliance, and identity management within Microsoft 365 environments. Experience and confidence creating, maintaining and deploying scripts through Powershell Proven ability to support and mentor junior team members, with … Microsoft Certified: Modern Desktop Administrator Associate (MD-102) Additional relevant Microsoft certifications would be advantageous. Preferred Additional Skills Knowledge of Agile, ITIL practices and service management. Exposure to DevOps methodologies and tools. Ability to manage and optimise storage solutions. Understanding of compliance standards (GDPR, ISO 27001). Personal Attributes ...

decision-making at leadership level. Maintain accurate project tracking and reporting using Smartsheet, SharePoint, and advanced Excel. What We’re Looking For Strong project management skills with a proven ability to meet deadlines. Technical background in networking, voice, and infrastructure technologies. Expertise in Smartsheet, SharePoint, and advanced Excel. Excellent … communication, negotiation, and stakeholder management skills. Preferred Qualifications PMP or PRINCE2 certification. Hands-on experience with AWS, Azure, and infrastructure modernization projects. Familiarity with ITIL processes and service management. ...

documentation, dashboards, and reports using Smartsheet, SharePoint, and Excel. Manage stakeholder communication and ensure transparency on progress, risks, and dependencies. Required Skills Strong Project Management skills with the ability to deliver under pressure. Technical background in networking, voice, and infrastructure technologies. Expertise in Smartsheet, SharePoint, and advanced Excel … tracking and reporting. Ability to provide strategic direction and influence decision-making at leadership level. Excellent communication, negotiation, and stakeholder management skills. Preferred Qualifications PMP or PRINCE2 certification. Experience in Cloud platforms (AWS, Azure) and infrastructure modernization projects. Familiarity with ITIL processes and service management. Randstad Technologies ...

colleagues in IT Infrastructure and other departments to minimise business disruption. Take part in training opportunities to gain skills in banking applications and IT service management. Responsible for End of day operations, system security/system backup & logging system faults. Communicate with IBM, Finastra, FIS and other companies … skills to support colleagues and escalate issues effectively. Ability to work as part of a team and follow guidance. Interest in IT risk, change management, and operational resilience. Self-motivation and eagerness to develop new technical skills. Candidates must also have the right to work in the UK. ...

conditional access, and group policies. Provide technical support via phone, email, Teams, and face-to-face. Log, manage, and resolve IT tickets using Jira Service Management. Escalate unresolved issues in line with SLAs. Document IT processes and fixes using SharePoint and Confluence. Troubleshoot hardware and software issues using Intune … verbal, with a customer-focused approach. Ability to work well as part of a team and follow instructions from senior staff. Good time management and organisational skills, with attention to detail. Positive attitude, reliability, and a proactive approach to learning and self-development. Grade 4 in GCSE Maths & Grade ...

leading specialist supplier of fully integrated ERP systems and related services to niche vertical markets in the wholesale and retail distribution, logistics and service sectors. A fast-paced PE backed organisation going through a period or acquisition and operational consolidation the role of Financial Analyst is a key role … month end reporting packs, including key KPIs. Prepare standing analysis, add preliminary analytical commentary for review by department lead and senior finance business partners Management of standard templates so that reporting style is consistently in line with brand guidelines Maintain base data and reports for rolling forecast, annual budgets ...

measures of Customer Satisfaction, delivery quality and financial cost performance. What youll need Youll need to know: Youll be a proven practitioner in IT Service Management. Youre likely trained in ITIL, at least to Foundation status. Youll know that its not all about ITIL. Youll be able to show … that you understand how IT services fit in a customers business and how we as a service provider can add value. Youll need to be: Motivated to succeed as a Team Youll know that success is about how teams work together, both within Computacenter and the customer. Youll ...