151 to 175 of 205 Service Management Jobs in the South East

design quality Monitor emerging technologies and best practices and recommend innovation opportunities that deliver business value Support the definition of supplier contracts and the management of suppliers in-life Work with Cyber-Security, Data, Digital Enablement, Operations, and Delivery teams to turn business demand into effective technology change Promote … Architecture qualifications such as TOGAF, Open CA, BCS, or equivalent Cloud architecture certifications (AWS, Azure, Google Cloud) ITIL, CISSP, ISSAP, or other security and service management qualifications Experience in telecommunications, OSS/BSS, infrastructure management, or network operations Experience within joint venture, regulated, safety critical, or multi ...

standards culture of innovation and expertise. ISO Standards & Compliance: Ensure alignment with relevant ISO standards, including ISO 27001 (Information Security), and ISO 9001 (Quality Management). Support internal and external audits by preparing documentation, evidence, and corrective actions. Maintain controlled documents in accordance with Saab’s quality and governance … requirements. Governance & Documentation: Contribute to IT governance functions, including change management, risk assessments, and process assurance. Maintain documentation with a strong focus on accuracy, compliance, and traceability-reflecting Saab’s value of trust. Stakeholder Engagement: Work collaboratively across IT, Cyber Security, Engineering, HR, and Operations to ensure processes ...

power of one of the world’s leading technology companies, giving our clients instant access to cutting‐edge innovation backed by market‐leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly … client onboarding and producing high-quality technical documentation Providing guidance and technical direction to 1st and 2nd line teams Working within change control and service management processes Supporting customers professionally via phone, email, and self‐service portals Participating in an on‐call rota (up to one week ...

technical background who is proactive, analytical and committed to delivering excellent service. You should ideally have: Strong experience in application delivery, technical support and service improvement. Experience with NEC solutions is desirable but not essential. Experience with Microsoft 365 technologies, including Teams, SharePoint and Power Platform. Experience developing … business applications. Knowledge of server administration, troubleshooting, maintenance and performance monitoring. Experience working within hybrid infrastructure environments. A strong understanding of system integrations, data management and connectivity. Experience leading technical work streams or projects. The ability to communicate effectively with stakeholders at all levels. Knowledge of ITIL, service ...

technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company … global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO2 emissions annually ...

work to have real operational impact. What You’ll Do As a Technical Assurance Delivery Coordinator, you’ll work closely with engineering, delivery, and service teams to ensure that delivery activities are aligned to agreed standards, governance processes, and lifecycle controls. The focus of the role is on tracking … Support Coordinate assurance activities across projects and delivery workstreams. Maintain governance frameworks, templates, and reporting packs. Track progress against delivery lifecycle checkpoints (SDLC, STLC, Service Transition). Support preparation for governance boards, audits, and assurance reviews. Ensure required documentation is complete, up-to-date, and stored appropriately. Delivery Coordination ...

Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform— with a strong emphasis on Customer Service Management (CSM) , Virtual Agent , Integrations , CMDB , and Now Assist (GenAI) capabilities . The ideal candidate will combine deep platform expertise with strong leadership … solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes. Responsibilities 6+ years of hands-on experience with the ServiceNow platform , including 3+ years in a technical lead or solution architect role. Proven delivery experience across CSM, Virtual Agent, CMDB ...

other IT infrastructure components. Implement and enforce Global standards for systems configuration, backup procedures, and disaster recovery planning. Collaborate with external vendors and service providers to support infrastructure projects, procurement, and maintenance contracts. Ensure all systems adhere to company security policies, including GDPR and ISO certifications. Develop and deliver … . Proven experience in IT support, ideally in a manufacturing or corporate environment. Strong knowledge of Windows operating systems, network administration, troubleshooting, and IT service management practices. Experience with cloud services (e.g., Office 365, Azure), virtualization, and mobile device management. Familiarity with cybersecurity principles, data protection regulations ...

well as delivering social value to the UK with our products and services.We're looking for a **Product Support Engineer** to join our Service Operations team, supporting the Crowsnest Mission System and associated laboratory, network and support environments. This is an excellent opportunity for a technically capable and self … play a key role in the through-life support of complex defence systems. You'll provide technical expertise across product support, laboratory management, network administration and customer support activities, helping to ensure systems remain operational, secure and fit for purpose.Working closely with engineering teams, programme stakeholders and customers ...

some 3rd Line and Server support for those able or wishing to step up. You will be expected to: Take ownership of incidents and service requests, ensuring timely resolution Build hardware - laptops, tablets, phones, using Intune and Powershell. Support device management and application deployment using Intune Manage user … focused, adaptable, and comfortable working in a fast-changing setting Able to prioritise and manage multiple tasks Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Please apply ...

annum (Dependent on experience) + Benefits Role Overview We are looking for an experienced Halo ITSM Consultant to join a global leader in IT Service Management. In this client-facing role, you will take ownership of the full consultancy lifecyclefrom discovery and solution design through configuration, testing, deployment … continual service improvement. You will translate complex business requirements into scalable, efficient HaloITSM solutions that elevate operational performance, user experience, and reporting capabilities. Key Responsibilities Consultancy & Solution Design: Lead client discovery workshops, advise on ITSM best practices and automation opportunities, and produce clear technical documentation and solution designs. Configuration ...

valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens. Technical Account Management Director Onsite | Basingstoke, UK Majesco is seeking an experienced Technical Account Management Director to serve as the strategic partner for one of our most … important insurance customers in the UK. This role sits at the intersection of customer leadership, service delivery, operational performance, and executive stakeholder engagement. You will be accountable for ensuring the client realises ongoing value from their investment in Majesco while maintaining strong senior management & executive relationships and aligning ...

Project Delivery to take the lead on a growing portfolio of technology and consulting projects, while building and developing a high-performing Project Management function. This is a role for someone who enjoys being at the heart of delivery - bringing people together, solving problems, building strong client relationships … more. The opportunity Reporting directly to the CEO, you'll have ownership of project delivery across the portfolio, leading and developing the Project Management team and ensuring projects consistently deliver the outcomes expected by both clients and the business. You'll be the person who brings together people, process ...

cross-functional workshops to align teams on deliverables and timelines What makes you a great fit? Above all, you are a results-oriented project management professional with a strong digital mindset, proven stakeholder management skills, and a genuine passion for improving customer outcomes through technology. We would also … imagine that you have: 2+ years of project management experience in digital, technical, or customer-facing technology environments Proven track record delivering complex technical projects using Agile, Scrum, or hybrid methodologies Strong stakeholder management skills with the ability to influence across functions and seniority levels Experience with remote ...

Service Engineer (Electronics Repair & Calibration) West Malling, Kent Salary: £35,500 Are you an experienced Electronics Technician, Repair Technician, Test Technician or Service Engineer looking to work with advanced technology in a hands-on engineering environment? We are seeking a detail-oriented Service Engineer to join … adjustment of equipment Use electronic test equipment including oscilloscopes, multimeters, and other diagnostic tools Install software and firmware updates where required Maintain accurate service and repair records Liaise with internal teams to provide updates on repair progress Ensure all work is completed in line with quality and safety standards ...

storage support background who is comfortable with event monitoring, triage and escalation in a secure environment and is looking to develop further across lifecycle management and disaster recovery. The Role You will be involved in: Maintaining and supporting the backup and storage solution to allow high availability of data … event of loss or disaster recovery Conducting daily checks of the solution Monitoring Event Management tooling, with triage and escalation critical to the role Assisting a high profile user community with daily contact with customers and stakeholders Working through the IT Service Management toolset Producing documentation ...

Microsoft Azure), CI/CD pipelines, and automated deployment practices. Operational Tooling & Observability: Strong background in monitoring, observability, automated operational tooling, and IT service management platforms such as ServiceNow. Modernization & Analytics: Proven experience modernizing legacy integrations, reducing technical debt, and leveraging reporting or analytics technologies like Power BI. ...

Lake, Unity Catalog, access controls, and production support) Experience implementing MLOps practices across the model lifecycle (CI/CD, versioning, monitoring, reproducibility) Strong stakeholder management; able to translate business outcomes into platform priorities and service commitments. Experience working with security, risk, and governance teams to evidence controls … data and AI services Experience managing suppliers and delivery partners, including service performance and support processes. Heavy on Databricks Key Responsibilities: Own and manage the day-to-day operation of the Databricks Lakehouse Platform and MLOps services, ensuring high availability, performance, security, and user satisfaction. Lead platform service ...

ServiceNow environment, supporting ITSM and CMDB. You will define and own the multi-year ServiceNow roadmap, aligning platform capabilities with the Service Management and organisational goals and digital transformation initiatives. You will seek to improve the operational efficiency of the organisation through the use of ServiceNow by identifying … chair governance boards to ensure cross-functional transparency and lead engagement with senior directors to translate complex needs into deliverable requirements. Commercial & Vendor Management: Oversee licensing strategy, manage vendor relationships, and lead procurement activities, including the creation of Statements of Work (SOWs). Platform Development: Keep abreast of ServiceNow ...

technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company … global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO2 emissions annually ...

disaster recovery, backup, and resilience capabilities, ensuring recovery objectives are achieved and regularly tested. Managing incident response, root cause analysis, capacity planning, and infrastructure service improvements. Driving infrastructure strategy, technology adoption, operational efficiency, and compliance with governance and cybersecurity standards. Leading, mentoring, and developing a team of infrastructure professionals … third-party providers. Technical Expertise VMware and virtualisation technologies. Server infrastructure and performance monitoring technologies. Cloud infrastructure and Microsoft technology stack. ITIL framework and service management best practices. Backup, disaster recovery, resilience, and infrastructure monitoring solutions. Desirable Experience Automation and orchestration tools such as Ansible and Terraform. Container ...

Engineering & Cloud Migrations Implement network designs provided by Global Network Architecture teams. Execute enterprise rollouts for Software-Defined WAN (SD-WAN) and Secure Access Service Edge (SASE) architecture. 4. Network Security & Compliance Execute lifecycle patching, firmware updates, and vulnerability remediation across all network hardware. Conduct automated and manual configuration … governance, compliance, and ITIL frameworks. Preferred Certifications Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+, or Aruba Certified Switching Associate (ASCA). IT Service Management: ITIL® Foundation Certification in IT Service Management. Competitive salary Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank holidays ...

work closely with lawyers and business services professionals, helping them make the most of the firm's technology platforms while delivering exceptional service and support. The Opportunity This role sits within a highly regarded IT team and offers a blend of: Technology support and troubleshooting User training and coaching … overall user experience. Key Responsibilities Provide hands-on support for a range of technologies, applications and devices Assist users with Microsoft Office, document management systems and other business-critical applications Deliver training, coaching and guidance to improve technology adoption and user proficiency Respond to and escalate technical issues through ...

Engineering & Cloud Migrations Implement network designs provided by Global Network Architecture teams. Execute enterprise rollouts for Software-Defined WAN (SD-WAN) and Secure Access Service Edge (SASE) architecture. 4. Network Security & Compliance Execute lifecycle patching, firmware updates, and vulnerability remediation across all network hardware. Conduct automated and manual configuration … governance, compliance, and ITIL frameworks. Preferred Certifications Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+, or Aruba Certified Switching Associate (ASCA). IT Service Management: ITIL Foundation Certification in IT Service Management. Benefits Competitive salary Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank ...

Westbase.io is seeking a Service Delivery Manager to own the end-to-end delivery experience across Staging and Configuration, Field Services, and NOC Services. You will chair service reviews, manage expectations, and drive structured governance and project delivery frameworks. This is an ownership role with cross‐functional collaboration … focus on measurable delivery outcomes. You’ll coordinate with Technical, Pre‐Sales, Field Services, and NOC teams, leverage Jira Service Management, #J-18808-Ljbffr ...