31 to 55 of 57 Service Management Jobs in the South East

Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications. Behaviours Demonstrate the ability to methodically work through issues Identify issues end users might be facing and drive improvement and simplifications … to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding … savvy and understand the concerns and priorities of our customer and our own support teams ESSENTIALS SKILLS/QUALIFICATIONS: Basic Understanding of IT project management methodologies including agile and waterfall Basic Knowledge of project management tools and techniques Microsoft Active Directory 2003-2016 server Microsoft Group Policy Objects more »

attributes such as description, purposes, categories. Analyse and document the information (data) models/structures for data category: input, output, event notification, validation, servicer management involved between process and sub-systems (Northbound & Southbound) based on Analyse & document the Configuration Item (CI) data mapping between business processes, inventory system and … CMDB (CI & relationship models) for service management integration Collaborating with and supporting CMDB/ITSM product vendor to create & manage CI and relationship in CMDB. Preparing a comprehensive data management and governance guideline for data mapping & loading, lifecycle management, administration. Identify and document all security, regulatory … IT, Telecom design, and OSS/BSS architecture. Extensive experience in Data modelling, mapping and integration for business processes and systems (to operate network service & resource domains) Experience of resource/service inventory migration, data migration Experience in Configuration management data modelling, CMDB data architecture. Understanding and more »

Field Service Engineer (Home Based) £35-40000 + Training + Van + Overtime + Laptop + Phone + Healthcare + Meal Allowance + Pension Home Based Living in Crawley or surrounding areas and paid door to door Are you a Field Service Engineer from diesel engines looking for … as well as opportunities learn abroad. The company is a renowned diesel engine manufacturer, expanding due to recent acquisitions. They need are boosting their service team to manage a growing customer base in the area. They offer state of the art equipment, customised tools, a first rate service management system and a dedicated training manager. This role would suit a Service Engineer with experience servicing Diesel Engines. The Role * Home based Field Service Engineer * Servicing Diesel Engines from 10 to 500 kw * Diagnosing faults, engine rebuilds, striping and overhauls The Person * Engineer Experienced with more »

model and training end-users to bring the culture change Implement global workplace transformation solution by using a mix of analytical solution and problem management process to proactively monitor and initiate problem resolutions Implement AV (Audio/Video) Operating Model across the globe by using innovative solutions, AR/… ISO 20/27 K Certifications etc. Ensure and develop relationship with customers, stakeholders with high satisfaction level Liaison between business leaders and senior management to drive program/projects budget at strategic level Solution Defense & Business Case Presentations Tool Capability and Enhancement Demos Due Diligence, Planning & Design Own … assumptions, dependencies, Infra requirements, Procurement & Implementation timelines, Commercials, and resources requirements, etc.) Committed & meet project deliverables, timelines, and costs. Work closely with the product management teams on solution definition, proposal/SOW review, solution walkthrough, etc. Develop and update artifacts for Security Compliance review processes and compliance. Continue to more »

Are you a Service Desk Analyst looking for a new and exciting opportunity? If so read on! I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the achievement of … end to end on-premise cloud solution which will provide a platform for users to interact from various locations. What youll bring: Knowledge of Service desk systems and associated tools Proven experience working on a helpdesk in an IT environment 1st Line Support Experience Excellent organisational skills and be … a demanding environment SC Clearance as a minimum, must be eligible for DV clearance It would be great if you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment more »

Assurance Manager Location: Any Computacenter Office location considered (with an element of hybrid work available) Life on the team Placed within our Group Information Service Function is the Tooling Enablement Team. Tooling Enablement consists of three functions Governance, Delivery and Solutions (Pre Sales). We provide customer solution designs … and onward implementation of those solutions for our managed service contracts. Tooling Enablement are now looking for an energetic person within our Governance area for an Assurance Manager. The Assurance Manager Role is a key role in the function and provides solution assurance and management of the pre … defined and scoped the most appropriate technical solution using well defined standard solutions. Manage the prioritization of the TE presales and bid pipeline including management reporting and communication to key stakeholders. Support in solution queries during the pre-sales lifecycle, in life and transition where required Seek out improvements more »

Summary Reporting to the RMO Manager and collaborating closely with sales, operations, and project management teams, this position plays a pivotal role in coordinating, managing, and delivering all services and driving growth. Responsible for effectively managing the implementation of client projects, the Technical Project Manager works with available resources … within scope, time, cost, and quality requirements. This hybrid role, based in Chelmsford, involves travel to client and data centre sites for active participation, management, and leadership. ? Project Exposure Requirements End-to-end project management, encompassing data centre audits, migrations, and commissioning. Proficiency in asset and connectivity auditing … the Technical Project Manager must be authoritative, friendly, flexible, resourceful, and highly motivated, with excellent team player skills. Must demonstrate well-disciplined prioritisation, time management, and multitasking abilities. Strong communication and presentation skills, both face-to-face and remotely, are essential. Ability to own, manage, visualise, and deliver full more »

Our Client are looking for a Service Desk Analyst to work on full time onsite on a busy 24x7 Service Desk. It will be 12 hour shifts, including nights, working on a rota system. Due to the nature of the shift pattern this will suit candidates within a … minute commutable distance from the Client site. Relevant expertise includes: - Experience working on a 24X7 Service Desk, in a high availability environment and/or ability to demonstrate previous experience of delivering customer facing support in other industries. - Able to demonstrate an ability to meet challenges head on and … analytical skills - Ability to learn new bespoke systems and applications not worked with in previous roles. - Experience of ISO 20000, 27001, 9001 assessment processes - Service Management toolsets (ServiceNow/Hornbill/Remedy) - A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory - And understanding of Networking more »

best of their abilities. Determine and document technical build specifications Automation of existing process Maintaining security standards Writing, editing and testing policies with customer service always in mind. Provide diagnosis and troubleshooting in the event of Incidents and Problems arising from the Standard Builds. Build and actively maintain relationships … with key department heads. Be a credible communicator with the customer at all levels Drive Service Management best-practice and ITIL process compliance across the business Drive continuous service improvement Planning and execution of customer site deployments from build, through go-live and into operational support QA … Benefits include workplace pension scheme, life insurance, health cashback plan, holiday insurance, private medical cover (medical cover comes in to effect after 6 months service) DESIRABLE SKILLS/QUALIFICATIONS: Deployment using: o SYSPREP o Unattended installs using unattend.txt and WINNT.SIF o RIS Remote Installation Services o ADS Automated Deployment more »

best of their abilities. Determine and document technical build specifications Automation of existing process Maintaining security standards Writing, editing and testing policies with customer service always in mind. Provide diagnosis and troubleshooting in the event of Incidents and Problems arising from the Standard Builds. Build and actively maintain relationships … with key department heads. Be a credible communicator with the customer at all levels Drive Service Management best-practice and ITIL process compliance across the business Drive continuous service improvement Planning and execution of customer site deployments from build, through go-live and into operational support QA … Benefits include workplace pension scheme, life insurance, health cashback plan, holiday insurance, private medical cover (medical cover comes in to effect after 6 months service) DESIRABLE SKILLS/QUALIFICATIONS: Deployment using: o SYSPREP o Unattended installs using unattend.txt and WINNT.SIF o RIS - Remote Installation Services o ADS - Automated Deployment more »

About KBR and the Project KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates … technical roadmap will guide the implementation of innovative solutions for both new and existing clients. Required Skills & Qualifications Essential: Significant Business Analysis and stakeholder management experience Experience working in an operational environment using ITIL service management processes Experience managing a team Experience in business process development Hold more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company …/enterprise level infrastructures. Excellent analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL) would be an advantage. Disaster Recover, Replication and Recovery. Storage technologies: SAN, Fibre Channel Switches etc. IaaS and … Cloud technologies; Microsoft Azure, Office 365. Networking, including TCP/IP, DNS, WINS, DHCP, wireless. System Management and monitoring technologies; SCOM, SCCM, MECM Anti-virus technologies Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check being received. No agencies please. more »

of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their … Information Communications Technician, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Gain hands-on experience in IT service management. Learn and contribute to the management of the organisation's IT infrastructure. Collaborate with cross-functional teams to address customer needs and … Baltic team. Salary, Hours & Benefits: £18,000 per annum Working a 9-day fortnight 25 days annual leave Annual leave increases per year of service An extra day off for your birthday Holiday Exchange Scheme: buy up to 10 additional day per year and sell up to 5. Access more »

will be responsible for the following. Working with the Infrastructure Manager on the design, development, implementation and support of all infrastructure systems, including network management, network security, DR processes, for Amazon Web Services. Providing technical cloud architecture consultancy and solution advice Hands on operational management of AWS estate … server OS, backup technologies etc Develop, maintain and improve on DevOps processing, using Terraform, Ansible, Azure DevOps, Python, PowerShell, Git, InSpec. Work with the Service Desk and Applications team and other key suppliers to ensure integrity and efficiency of development lifecycle Interact with the business to determine operational objectives … reliability, serviceability and disaster recovery Work with Infrastructure Manager and IT Manager to ensure timely and effective resolution of any 2nd and 3rd line service requests, problems or incidents relating specifically to the infrastructure team Work with the Infrastructure Manager to ensure the Infrastructure estate is optimised and to more »

IT Project Manager (Hybrid/Flexible) We are currently recruiting for a Project Manager to join the IT Management Team in a public sector organisation to support in the planning, implementation, and completion of varied projects. This is a permanent position which offers hybrid working. Your Company A Government … proficiency and productivity across the organisation with its main headquarters being based in Eastleigh. Your Role You will work as part of the IT Management team reporting into the Business Operations Manager. You will help support and provide clarity to key projects across the business, alongside working with internal … stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement IT Service Management tools. Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance more »

technical skills and understanding. Required Skills and Qualifications: Proven experience as a Support Desk Engineer or similar role. Previous experience working for a Managed Service Provider (MSP) is required. Strong knowledge and hands-on experience with Windows Server and Windows OS 10/11. Proficiency in Office 365 administration … and support. Experience with VMWare for virtualization and management of virtual environments. Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN. Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Strong communication skills, both written and verbal, with the ability to explain … environment. Preferred Qualifications: Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or VMware Certified Professional (VCP). Experience with IT service management tools and ticketing systems. Familiarity with remote desktop applications and help desk software. What We Offer: Competitive salary and benefits package. Opportunities more »

delivery of support services for IT systems. Your role will involve working closely with Project Leads, gaining knowledge and experience in Systems Engineering and Service Support principles. There will be ample opportunities to use your creativity and problem-solving skills while contributing to shared goals. Additionally, you will have … be revised based on performance, along with industry recognised training and certification during the Graduate Scheme. Key Responsibilities: Building subject matter expertise in IT Service Management and Defence technology sectors Engaging with clients and developing consulting skills Gaining hands-on experience in the design and delivery of support more »

to translate technical issues to non-technical staff. Strong desktop support skills with an eye for detail and excellence. A strong understanding of the Service Management Environment (ITIL). Driving license Being a premier Microsoft partner, candidates who can demonstrate a strong understanding of Windows 11 & 12, M365 more »

and configuration of desktop computers, laptops, printers, and other IT equipment, ensuring they are functioning correctly and securely. Respond to IT support tickets and service requests in a timely and professional manner, escalating complex issues to senior IT staff as needed. Provide basic training and support to end-users … on IT systems, applications, and best practices to enhance productivity and efficiency. Maintain accurate records of IT assets, inventory, and support activities using IT service management tools. Assist with IT projects and initiatives as needed, including hardware deployments, software installations, and IT infrastructure improvements. About You Some experience … in a fast-paced and dynamic environment. Willingness to learn new technologies and adapt to changing IT environments. A commitment to providing exceptional customer service and support to end-users. Benefits: Competitive salary package Comprehensive benefits package after probation period completed. Opportunities for career growth and development within the more »

customer-centred ambitions. Job Description We have an exciting new opportunity for a Site Reliability Engineer who will work alongside the development, architecture and service management teams. The SRE champions proactive measures and automation to pre-empt disruptions and optimize system performance. This role is instrumental in bridging … the board for the delivery of quality technical deliverables. Ensuring that this is aligned with core technology strategy and reduces or mitigates technical debt. Management of application & development environments across a mixture of physical and cloud-based environments in order to improve throughput and velocity of software development lifecycle. … DevOps and Development teams to promote the increase of automation and maturity across the development pipeline for the division, increasing the velocity of change. Management of continuous integration environments and helping support pipeline tools such as Github Actions, Veracode to ensure quality outcomes of change. Acting as the ‘change more »

Organisation and be part of the journey. This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role Are you looking for an exciting opportunity to make a difference? Join our team and contribute to … forecasts. - Being accountable for co-ordinating a wide variety of payroll actions in line with fixed deadlines and governance requirements. Responsibilities include liaising with management, employees and business partners/advisors, calculating salary amendments, producing letters to reflect the amendments and peer review of team pay actions to ensure … Provide professional advice and support to employees and managers on the application and interpretation of People related processes and procedures. - Manage the People Department service management system (helpdesk) on a rota basis, responding to employee requests and issues, distributing sensitive queries to Finance, Procurement, Business Systems and other more »

business units. Previously, their IT functions operated independently, but a business transformation has brought these teams together to form a collaborative and streamlined shared service environment. Due to these positive changes, we are looking for a Power App Developer to join their growing solutions design team. As a Power … App Developer, you'll play a key role in all projects. An upgrade of their Document Management System following the recent merger, migrating from SharePoint 2019 to online, and modernising legacy paper-based processes with Power Apps. There is a long list of projects to keep you busy :) This … ensuring adherence to ICT policy and best practices. Develop new Power Automate workflows and integrate them with external toolsets. Liaise with colleagues internationally for service management purposes and ongoing relationship management. Skills and Competencies: Proficiency in Microsoft 365, Power Platform, and SharePoint Online. Experience with Power Apps, Power more »

business units. Previously, their IT functions operated independently, but a business transformation has brought these teams together to form a collaborative and streamlined shared service environment. Due to these positive changes, we are looking for a Power App Developer to join their growing solutions design team. As a Power … App Developer, you'll play a key role in all projects. An upgrade of their Document Management System following the recent merger, migrating from SharePoint 2019 to online, and modernising legacy paper-based processes with Power Apps. There is a long list of projects to keep you busy :) This … ensuring adherence to ICT policy and best practices. Develop new Power Automate workflows and integrate them with external toolsets. Liaise with colleagues internationally for service management purposes and ongoing relationship management. Skills and Competencies: Proficiency in Microsoft 365, Power Platform, and SharePoint Online. Experience with Power Apps, Power more »

UKAEAs employment policy framework, the Employee Relations strategy and for providing advice and guidance on all people-related matters and ensuring a consistent case management approach. The team are the subject matter experts on employee relations and policy. You'll be responsible, along with the ER Specialist, for delivering … an ER service in all areas across the employee lifecycle, such as disciplinary, grievance, probation, performance, long term sick leave etc. ensuring that ER support and advice is delivered in line with policy, best practice and legislative requirements to mitigate risk and escalation. You will also be responsible for … ensuring they align with current legislation and business needs. - Write, develop and deliver bite-size training and coaching sessions on topics relating to people management and employee relations best practice, employment law, and HR policies to ensure consistent application across the organisation. Qualifications - Significant HR experience and/or more »

UKAEAs employment policy framework, the Employee Relations strategy and for providing advice and guidance on all people-related matters and ensuring a consistent case management approach. The team are the subject matter experts on employee relations and policy. You'll be responsible, along with the ER Specialist, for delivering … an ER service in all areas across the employee lifecycle, such as disciplinary, grievance, probation, performance, long term sick leave etc. ensuring that ER support and advice is delivered in line with policy, best practice and legislative requirements to mitigate risk and escalation. You will also be responsible for … ensuring they align with current legislation and business needs. - Write, develop and deliver bite-size training and coaching sessions on topics relating to people management and employee relations best practice, employment law, and HR policies to ensure consistent application across the organisation. Qualifications - Significant HR experience and/or more »