76 to 100 of 121 Customer Experience Jobs in the South West

a positive and ambitious Supervisor to join Team OB. As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager and bring a sense of … the team has an awareness of the store's sales target and current performance, as well as their impact on KPIs. Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards. Hold daily briefing sessions to share information about store targets and focuses, in the Store Manager's absence or … platform Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support Annual discretionary profit related pay scheme. What we look for: Experience in retail at supervisor or key holder level. Positivity, vibrancy and ready to take on anything. Someone who's kind, helpful and considerate towards customers and team members alike. More ❯

annually. Three months service is required at the annual invitation date, normally in October. Our Behaviours At Kingfisher, we are united by our 6 core behaviours Constantly improving our customer experience Acting with humanity and care Be curious Thriving on learning, thinking beyond the obvious Be inclusive Acting inclusively in diverse teams to achieve together Be agile Working … you have the chance to build different career paths within multiple areas of the organisation. Sharing is caring We aren't selfish here at Kingfisher. Whatever your level of experience, you'll work with colleagues who are always welcoming and ready to share their knowledge whenever you need it. Reach for the stars So your ambitions are high? Good More ❯

frequent travel to our Swindon head office. About the role This role is responsible for managing the end-to-end delivery of End Point Assessment and ensuring an outstanding customer experience. The role oversees with management of both the delivery and assessment teams, ensuring maximum utilisation rates for our internal Digital End Point Assessors and adherence to quality standards. More ❯

the platform Proactively identifying opportunities for growth and upsell across your accounts (You’ll be confident and experienced in doing so) Becoming the client’s advisor on AI-led CX transformation Collaborating with internal product and technical teams to support client needs Owning account health and ensuring long-term customer retention Meeting clients in-person where beneficial (UK travel … occasionally required) About you Proven experience in SaaS Customer Success (mid to high-touch) owning a similar book (Ideally within a: CcaaS, CX platform, marketing technology, ChatBot, AI) Commercially minded with a record of driving account growth (You’ll know your numbers!) – Upsell, retention, NRR, GROWTH! Startup/scale-up experience or excited by the pace of … it Naturally curious, especially about AI, CX, and digital transformation Confident communicator who can simplify complex ideas and build trust Analytical thinker who can interpret data and turn insights into action Self-starter who enjoys rolling their sleeves up and getting involved beyond just CS What’s in it for you? £45,000 base + 20% OTE bonus Fully remote More ❯

the platform Proactively identifying opportunities for growth and upsell across your accounts (You’ll be confident and experienced in doing so) Becoming the client’s advisor on AI-led CX transformation Collaborating with internal product and technical teams to support client needs Owning account health and ensuring long-term customer retention Meeting clients in-person where beneficial (UK travel … occasionally required) About you Proven experience in SaaS Customer Success (mid to high-touch) owning a similar book (Ideally within a: CcaaS, CX platform, marketing technology, ChatBot, AI) Commercially minded with a record of driving account growth (You’ll know your numbers!) – Upsell, retention, NRR, GROWTH! Startup/scale-up experience or excited by the pace of … it Naturally curious, especially about AI, CX, and digital transformation Confident communicator who can simplify complex ideas and build trust Analytical thinker who can interpret data and turn insights into action Self-starter who enjoys rolling their sleeves up and getting involved beyond just CS What’s in it for you? £45,000 base + 20% OTE bonus Fully remote More ❯

the platform Proactively identifying opportunities for growth and upsell across your accounts (You’ll be confident and experienced in doing so) Becoming the client’s advisor on AI-led CX transformation Collaborating with internal product and technical teams to support client needs Owning account health and ensuring long-term customer retention Meeting clients in-person where beneficial (UK travel … occasionally required) About you Proven experience in SaaS Customer Success (mid to high-touch) owning a similar book (Ideally within a: CcaaS, CX platform, marketing technology, ChatBot, AI) Commercially minded with a record of driving account growth (You’ll know your numbers!) – Upsell, retention, NRR, GROWTH! Startup/scale-up experience or excited by the pace of … it Naturally curious, especially about AI, CX, and digital transformation Confident communicator who can simplify complex ideas and build trust Analytical thinker who can interpret data and turn insights into action Self-starter who enjoys rolling their sleeves up and getting involved beyond just CS What’s in it for you? £45,000 base + 20% OTE bonus Fully remote More ❯

the platform Proactively identifying opportunities for growth and upsell across your accounts (You’ll be confident and experienced in doing so) Becoming the client’s advisor on AI-led CX transformation Collaborating with internal product and technical teams to support client needs Owning account health and ensuring long-term customer retention Meeting clients in-person where beneficial (UK travel … occasionally required) About you Proven experience in SaaS Customer Success (mid to high-touch) owning a similar book (Ideally within a: CcaaS, CX platform, marketing technology, ChatBot, AI) Commercially minded with a record of driving account growth (You’ll know your numbers!) – Upsell, retention, NRR, GROWTH! Startup/scale-up experience or excited by the pace of … it Naturally curious, especially about AI, CX, and digital transformation Confident communicator who can simplify complex ideas and build trust Analytical thinker who can interpret data and turn insights into action Self-starter who enjoys rolling their sleeves up and getting involved beyond just CS What’s in it for you? £45,000 base + 20% OTE bonus Fully remote More ❯

the platform Proactively identifying opportunities for growth and upsell across your accounts (You’ll be confident and experienced in doing so) Becoming the client’s advisor on AI-led CX transformation Collaborating with internal product and technical teams to support client needs Owning account health and ensuring long-term customer retention Meeting clients in-person where beneficial (UK travel … occasionally required) About you Proven experience in SaaS Customer Success (mid to high-touch) owning a similar book (Ideally within a: CcaaS, CX platform, marketing technology, ChatBot, AI) Commercially minded with a record of driving account growth (You’ll know your numbers!) – Upsell, retention, NRR, GROWTH! Startup/scale-up experience or excited by the pace of … it Naturally curious, especially about AI, CX, and digital transformation Confident communicator who can simplify complex ideas and build trust Analytical thinker who can interpret data and turn insights into action Self-starter who enjoys rolling their sleeves up and getting involved beyond just CS What’s in it for you? £45,000 base + 20% OTE bonus Fully remote More ❯

the platform Proactively identifying opportunities for growth and upsell across your accounts (You’ll be confident and experienced in doing so) Becoming the client’s advisor on AI-led CX transformation Collaborating with internal product and technical teams to support client needs Owning account health and ensuring long-term customer retention Meeting clients in-person where beneficial (UK travel … occasionally required) About you Proven experience in SaaS Customer Success (mid to high-touch) owning a similar book (Ideally within a: CcaaS, CX platform, marketing technology, ChatBot, AI) Commercially minded with a record of driving account growth (You’ll know your numbers!) – Upsell, retention, NRR, GROWTH! Startup/scale-up experience or excited by the pace of … it Naturally curious, especially about AI, CX, and digital transformation Confident communicator who can simplify complex ideas and build trust Analytical thinker who can interpret data and turn insights into action Self-starter who enjoys rolling their sleeves up and getting involved beyond just CS What’s in it for you? £45,000 base + 20% OTE bonus Fully remote More ❯

the platform Proactively identifying opportunities for growth and upsell across your accounts (You’ll be confident and experienced in doing so) Becoming the client’s advisor on AI-led CX transformation Collaborating with internal product and technical teams to support client needs Owning account health and ensuring long-term customer retention Meeting clients in-person where beneficial (UK travel … occasionally required) About you Proven experience in SaaS Customer Success (mid to high-touch) owning a similar book (Ideally within a: CcaaS, CX platform, marketing technology, ChatBot, AI) Commercially minded with a record of driving account growth (You’ll know your numbers!) – Upsell, retention, NRR, GROWTH! Startup/scale-up experience or excited by the pace of … it Naturally curious, especially about AI, CX, and digital transformation Confident communicator who can simplify complex ideas and build trust Analytical thinker who can interpret data and turn insights into action Self-starter who enjoys rolling their sleeves up and getting involved beyond just CS What’s in it for you? £45,000 base + 20% OTE bonus Fully remote More ❯

the platform Proactively identifying opportunities for growth and upsell across your accounts (You’ll be confident and experienced in doing so) Becoming the client’s advisor on AI-led CX transformation Collaborating with internal product and technical teams to support client needs Owning account health and ensuring long-term customer retention Meeting clients in-person where beneficial (UK travel … occasionally required) About you Proven experience in SaaS Customer Success (mid to high-touch) owning a similar book (Ideally within a: CcaaS, CX platform, marketing technology, ChatBot, AI) Commercially minded with a record of driving account growth (You’ll know your numbers!) – Upsell, retention, NRR, GROWTH! Startup/scale-up experience or excited by the pace of … it Naturally curious, especially about AI, CX, and digital transformation Confident communicator who can simplify complex ideas and build trust Analytical thinker who can interpret data and turn insights into action Self-starter who enjoys rolling their sleeves up and getting involved beyond just CS What’s in it for you? £45,000 base + 20% OTE bonus Fully remote More ❯

Vice President of Customer Success Location: Exeter, England, UK Industry: SaaS/B2B Software Type: Full-time, Permanent The Company This is a well-established and fast-growing UK-based technology company headquartered in the South West. The business delivers a robust software platform used by a broad range of organisations across multiple sectors. With increasing demand from larger … strong reputation for reliability and service, the company is entering an exciting new phase of expansion. To support this growth, they are looking to appoint a Vice President of Customer Success, a newly created leadership role responsible for transforming and scaling their post-sales function. The Opportunity This is a strategic and operational leadership role with full ownership of … the customer experience post-sale. Reporting directly to the CEO and sitting as part of the senior leadership team, the Vice President of Customer Success will shape the customer strategy and lead four key areas: Account Management, Implementation, Support, and Customer Enablement. The position offers significant influence and autonomy, ideal for a commercially minded leader More ❯

Job Title: Senior Technical Customer Success Manager (Accounting Software) Location: Remote (with one monthly visit to our Poole HQ) Company Type: Rapidly Growing Start-up/Scale-up Reports to: Head of Customer Success/Director of Customer Experience Employment Type: Full-time Salary: Competitive + Equity + Benefits Awards: The Times Top Place to Work … years on The Times Top Places to Work list, our people-first culture fosters innovation, inclusion, and purpose-driven success. The Opportunity We’re looking for a Senior Technical Customer Success Manager to lead the success of our strategic customer segments and act as a trusted advisor for clients navigating complex financial workflows. This is a high-impact … role for a seasoned professional with deep experience in both customer success and finance/accounting technology. You’ll work cross-functionally with Product, Engineering, and Sales to elevate the customer experience, drive retention and expansion, and contribute to the evolution of our success strategy. You'll also serve as a mentor to junior CSMs and More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

Per Annum Peaple Talent have partnered with a client in Bristol on an exclusive basis to recruit for a Support Engineer to help support customers in the Amazon CX space. Our client is looking for a skilled engineer with hands-on experience in Amazon Connect or related cloud contact centre platforms. This role sits within our client’s Support … handle service changes, these may include updates to operating hours, modifications to routing and call flows, or changes to reporting outputs. You’ll also be expected to develop strong customer relationships by delivering dependable and knowledgeable support. Key Experience Required: Proven experience managing incidents and resolving problems in a structured, ITIL-aligned technical setting. A university degree … or equivalent professional experience is required. Solid grasp of IT infrastructure and systems, preferably within cloud-based contact centre environments. Familiarity with Amazon Connect is highly desirable. Exceptional analytical thinking and a methodological approach to troubleshooting, always aiming to deliver solutions that align with customer needs. Comfortable working across multiple stakeholder groups, including internal and external teams, up More ❯

p.a. [DOE] plus performance bonus Location: Plymouth (Hybrid – up to 3 days onsite per week) Are you a confident, experienced SDM with a passion for delivering outstanding customer service and driving real impact? Do you thrive on building strong relationships, supporting high-performing teams, and making a strategic difference? If so, this could be the next exciting step in … Delt Shared Services , we don’t just talk about service excellence - we deliver it. As a Lead Service Delivery Manager, you will play a pivotal role in shaping the customer experience across our organisation, ensuring the highest standards of service delivery while aligning with both our clients' needs and Delt’s strategic goals. About the Role You’ll … own the customer experience from end to end; championing customer needs, responding to feedback, and proactively identifying opportunities for improvement. Acting as the primary escalation point for service-related matters, you’ll work closely with stakeholders at every level to ensure delivery is not just maintained, but continuously enhanced. This role is about more than just maintaining More ❯

completed impact analysis of policy changes. In one of the 2 roles the person is required to be a Netapp SME also, with them being able to have less experience in Azure if necessary. -£400 to £500 p/d Outside IR35 -Once a week in the office, rest is WFH -Location is Swindon What You'll Be Doing … with other product owners & leads in order to maximise the potential of the team. Drive continuous service improvement including driving automation of operational processes & remediations; especially focusing on enhancing customer experience, reducing inefficiency & duplication, & accelerating speed to delivery. Create & Maintain forward looking roadmaps for Microsoft Azure platform; including dependent systems & processes, that support business & department objectives. Directly support More ❯

maintaining service excellence. Proficient in numeracy, written communication, and data entry with a high level of accuracy. A logical and methodical approach to problem-solving. The Role: Prioritising the customer experience in all aspects of our work. Managing incoming inquiries through phone, email, online portal, and live chat, ensuring timely responses within set targets. Identifying, logging, and resolving … customers updated. Coordinating on-site visits when remote resolution is not possible. Owning assigned cases from start to finish, even when delegating tasks, to uphold a high standard of customer satisfaction. Communicating effectively via the most suitable channels to resolve issues promptly and minimize delays. Collaborating with third-party providers when necessary to achieve case resolution. Ensuring all cases More ❯