51 to 75 of 163 Customer Service Jobs in the South West

to match and to join a company that makes a big difference to the lives of learners? Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we do. Our vision is to become the UKs most trusted provider of ICT support and Infrastructure Services to … schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used as a benchmark for the education ICT sector. We want to be the ICT partner that schools can trust and turn to for everything ICT-related, always combining service and relationship longevity into the solutions and service … Web filtering products LGFL, Smoothwall, Sonicwall, Websense Experience with Sophos Enterprise Console and other managed antivirus systems Previous knowledge/experience within the education sector or MSPs beneficial Professional, customer service minded Solutions oriented with good problem-solving skills More ❯

holiday plus bank holidays, and have worldwide travel and health insurance. Youll also get the chance to work with some of the most exciting technology shaping the future of customer experience. In this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job … Troubleshoot and resolve incidents to support our customers on our various hosted service platforms. Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable. Provide best practice recommendations and answer technical questions from our customers enabling them to leverage full potential from their solutions. Create and update support tickets on our Support … laptops and peripheral equipment. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge Be highly customer focused and able to provide excellent customer service. Be excited by new cutting edge technology and have a drive for learning. Excellent written and spoken English. Be technically More ❯

has arisen for a Software Solutions Specialist to join a growing software solutions team. This role is ideal for a motivated professional with experience in Microsoft operations, licensing, and customer support, who thrives in a dynamic environment. Key Responsibilities: Oversee the day-to-day management of Microsoft and Adobe licensing marketplaces. Manage billing issues, credits, invoicing, and manual orders. … Handle customer queries related to marketplace support, licensing, and products. Lead the customer onboarding process before transition to the Customer Success team. Proactively manage renewals, following a structured 60-day renewal plan, with the goal of achieving maximum retention and revenue growth. Build strong internal and external stakeholder relationships. Act as the first point of contact for … Admin Permissions) commitments. Assist with the preparation and presentation of new and renewal proposals. Support the expansion of marketplace offerings to include platforms such as AWS and Google. Deliver customer demos and promote self-service adoption. Identify opportunities to streamline processes and improve efficiency. Essential Skills & Experience: 1-2 years of Microsoft operations experience, with solid knowledge of More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week … of 6-hour days with on-call duties. Additional tasks include reporting, maintenance, and managing supplier access in a dynamic, collaborative setting. What youll bring? Youll have an outstanding customer service skills and are someone both customers and colleagues can rely on for high-quality work. With a positive attitude, you overcome challenges and build strong relationships. You More ❯

About the Company: Our client is a growing and ambitious Technology Solutions Provider (TSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team … and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: We’re looking for a motivated and customer-focused IT Support Engineer to join our client's growing team. As a key part of our Service Desk, you’ll be the first point of contact for their end clients … printers, and mobile devices Troubleshoot issues with Microsoft Windows, Office 365, and networking Escalate more complex tickets to Level 2 or Level 3 engineers when required Log and manage service desk tickets, ensuring updates and follow-ups are timely Assist with user account creation, password resets, and basic Active Directory tasks Support software installations, updates, and hardware setups Maintain More ❯

full-time, permanent basis. About the role The Contact Centre Manager is responsible for direct line management of 15 Advisors and regular engagement with clients along with supporting the Customer Contact Director with leading the customer contact strategy. Responsibilities Leading, coaching and developing a team of c15 Advisors to deliver against performance targets Owning the customer contact … day and escalation point Acting as the technical SME for contact centre platforms Building strong trusted relationships with clients and internal teams Required skills & experience Experience leading high-performing customer service teams within a regulated contact centre environment, preferably Financial Services Preferably have experience with vulnerable customers Expert in coaching, people development and performance management Ability to be … hands-on with the day-to-day team management whilst also involved in the long-term strategy Proven track record of driving service improvement and operational efficiency Expert in contact centre technologies, sourcing and implementing platforms including telephony, CRM, WFM, QA tools and Knowledge Systems Excellent stakeholder management and communication skills, experienced in collaborating closely with other departments. Next More ❯

full-time, permanent basis. ABOUT THE ROLE The Contact Centre Manager is responsible for direct line management of 15 Advisors and regular engagement with clients along with supporting the Customer Contact Director with leading the customer contact strategy. RESPONSIBILITIES As a Contact Centre Manager you will: Leading, coaching and developing a team of c15 Advisors to deliver against … performance targets Owning the customer contact journey map, embedding continuous improvement throughout Leading client engagements from a day-to-day and escalation point Acting as the technical SME for contact centre platforms Building strong trusted relationships with clients and internal teams REQUIRED SKILLS & EXPERIENCE To be considered for the role of Contact Centre Manager, you must have: Experience leading … high-performing customer service teams within a regulated contact centre environment, preferably Financial Services Preferably have experience with vulnerable customers Expert in coaching, people development and performance management Ability to be hands-on with the day-to-day team management whilst also involved in the long-term strategy Proven track record of driving service improvement and operational More ❯

Linux), productivity software (Microsoft Office, G Suite), and remote support tools. • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. • Strong customer service orientation with a focus on providing a positive support experience to end-users. • Ability to analyse problems, identify root causes, and implement effective solutions. • Ability to collaborate … other IT personnel to resolve complex issues and achieve common goals. • Willingness to learn and adapt to new technologies and procedures in a fast-paced environment. TYPICAL PERFORMANCE TARGETS • SERVICE DELIVERY: Sustained, measured excellence in project & process delivery • COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement • INNOVATION: Step changed delivery in safety, quality, and … delivery and decision making. • Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. WORKING RELATIONSHIPS • Internal Customer More ❯

responsible for the long-term strategic direction of Motability Operations sourcing and distribution approach, including OEM commercial management, network development, performance, and future modelling of industry approach. Importantly, the customer needs to remain front and centre and you'll need to work closely with our Customer Services team to balance commercial vehicle acquisition with the primary requirement to … understand and meet customer needs. To be successful in this role you will need to develop a close working relationship with OEM's and dealership groups at UK board level. Be able to influence key stakeholders internally and externally and deliver a compelling vision of how Motability Operations can lead in an increasingly complex automotive landscape. Principal Accountabilities: Strategic … to drive performance and manage delivery to completion Commercial Acumen - Focus on long term commercial improvement in relationships with key stakeholders. Demonstrate innovative commercial thinking focused on delivering great customer outcomes whilst maintaining robust long-term partner engagement. Operational Management - Actively utilise kpi reporting to support OEM and dealer operations, be prepared to shape the operational requirements and develop More ❯

37.5 per week, two shifts: 08:30-17:00/10:00-18:30 Overview: Our client is seeking a Tier 1 Technical Support Analyst to join their busy service desk team. This role involves providing first-line IT support across multiple sites, resolving tickets efficiently, and maintaining excellent customer service. The successful candidate will also assist with … knowledge base documentation and process improvements. Undertake training to build technical skills and certifications. What they're looking for: GCSEs (including Maths and English) or equivalent. Previous experience in customer service or a technical support environment. Knowledge of IT systems, ticketing tools, and service desk operations. Strong communication skills and a collaborative, team-focused approach. Desirable: A … levels, BTEC, or IT-related qualifications. Microsoft 365 administration knowledge. Experience within a managed service provider (MSP). More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure smooth … tracking and efficient service Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper More ❯

MSP that supports a wide range of SME clients across the South West. Due to continued growth and an increase in client demand, they are looking to strengthen their service desk with an experienced 2nd Line Support Engineer. This is an excellent opportunity for a technically skilled support professional who enjoys variety, problem-solving and providing first-class service … accurate documentation and asset records Providing occasional onsite support in the local area Mentoring junior team members and contributing to knowledge sharing About You We’re looking for a customer-focused support engineer with strong troubleshooting skills and a proactive attitude. Essential skills & experience: 2+ years’ experience in a 2nd Line or similar technical support role Good knowledge of … administration (Exchange, Teams, SharePoint, Intune) Solid understanding of networking (TCP/IP, routing, VPN, firewalls) Strong diagnostic skills and ability to resolve complex issues Confident communicator with excellent customer service skills Full UK driving licence and willingness to travel locally when required Desirable skills: Experience with Hyper-V or VMware Exposure to VoIP/hosted telephony solutions Knowledge More ❯

Job Title: IT Field Engineer Location: plymouth Contract: Full Time Salary: up to £32,000 DOE About the Role We are seeking a proactive and customer-focused IT Field Engineer to join our growing team. This role is ideal for someone currently in a desk-based IT support position who is looking for a more varied and hands-on … opportunity. Reporting to the Field Service Manager, you will provide on-site IT support, installations, and maintenance across a wide range of client environments. Every day will bring new challenges, different technologies, and varied environments, so flexibility and adaptability are essential. Key Responsibilities Provide on-site IT support and troubleshooting for clients across Cornwall. Install, configure, and maintain IT … devices. Support Microsoft 365, Active Directory, and Windows environments. Carry out basic networking troubleshooting (TCP/IP, DNS, DHCP, routing, VLANs). Maintain accurate records of work completed and customer interactions. Collaborate with the Plymouth-based Support Desk team on escalated issues. Deliver professional and friendly customer service, offering guidance to clients with varied levels of IT More ❯

with business needs. Develop & Maintain Services: Create new applications and ensure existing services meet evolving needs. Leverage New Technologies: Integrate new digital tools to improve data analysis and security. Customer Service: Provide proactive support to enhance service delivery. Leadership & Supervision: Lead Team: Set targets, monitor performance, and support team development. Manage Resources: Deploy staff and resources efficiently … innovation and supporting strategic decision-making. Join a forward-thinking team committed to continuous growth and development. Developer Analyst Lead - Benefits: Competitive salary 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period Automatic enrolment into the Local Government Pension Scheme Access to our Employee Assistance Programme (EAP) Discounts with More ❯

with business needs. Develop & Maintain Services: Create new applications and ensure existing services meet evolving needs. Leverage New Technologies: Integrate new digital tools to improve data analysis and security. Customer Service: Provide proactive support to enhance service delivery. Leadership & Supervision: Lead Team: Set targets, monitor performance, and support team development. Manage Resources: Deploy staff and resources efficiently … innovation and supporting strategic decision-making. Join a forward-thinking team committed to continuous growth and development. Developer Analyst Lead - Benefits: Competitive salary 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period Automatic enrolment into the Local Government Pension Scheme Access to our Employee Assistance Programme (EAP) Discounts with More ❯

. Support Microsoft 365, Active Directory, and Windows environments. Carry out basic networking troubleshooting (TCP/IP, DNS, DHCP, routing, VLANs). Keep accurate records of all work and customer interactions. Collaborate with the Plymouth-based Support Desk on escalated issues. Provide excellent customer service, offering guidance and reassurance where needed. Participate in training and assist in … of Microsoft environments; networking experience is advantageous (training provided). Full UK driving licence and willingness to travel across Cornwall. Strong communication and interpersonal skills. Organised, proactive, adaptable, and customer-focused. Benefits: Up £32,000 DOE Company electric car with personal use Business mileage reimbursed 25 days annual leave + bank holidays, increasing with service Workplace pension and More ❯

whilst providing critical support, advice and guidance to new and existing customers. We require a driven and motivated Marketplace operations specialist to provide and maintain a high standard of service to our customers across multiple Software solutions and platforms. Essential Responsibilities: As a Marketplace Operations Specialist, you'll be responsible for: Day-to-day management of the Microsoft licencing … orders and invoicing. Monitor and support all incoming communication from customers around Marketplace support and licence/product queries Manage the onboarding process for Marketplace until such time as customer engagements pass to the Customer Success Manager Proactively manage and secure Marketplace renewals working to a T-60-day renewal plan, working to attain 100% retention rate, working … first point of contact for any Marketplace updates and responsible for hosting calls for the stakeholders around licensing and commitment requirements Managing Microsoft GDAP (Delegated Admin Permissions) commitments for customer Support with presenting Microsoft and Adobe net-new and renewal proposals • Supporting with streamlining our marketplace offers (to include wider portfolio – AWS, Google and more) Deliver customer marketplace More ❯

and training sector, renowned for delivering forward-thinking solutions that enhance both aviation safety and efficiency. Headquartered in the Dorset area their commitment to innovation, advanced technology, and exceptional customer service drives to constantly push the limits of aviation training and simulation. The company are looking for a seasoned Technical Business Analyst to join the team, reporting to … the Head of Quality Assurance and Systems. This vital role involves providing requirements analysis and systems engineering support across various functions, including product development, sales and marketing, and customer support. The ideal candidate will possess the ability to juggle diverse tasks, adapt to rapidly shifting priorities, and serve as a key point of contact for customers. Key Responsibilities Gather … and analyse customer requirements for system architecture, feature development, and third-party system integrations. Represent the company in customer-facing engagements, including requirements gathering, critical design reviews, and integration efforts. Convert customer needs into clear, comprehensive software requirements that align with both system architecture and operational objectives. Evaluate proposed solutions to ensure they meet customer and More ❯

plus Bank Holidays, bonus schemes, employee discount platform, pension, etc.) Skills and Experience: Minimum of 12 months experience in a similar IT role logging and resolving tickets on a Service Desk Act as first point of contact via phone, email or chat function Provide support across Microsoft 365, workstations, servers, printers, networks and vendor applications Carry out daily system … to knowledge base documentation and process improvements Undertake training to build technical skills and certification GCSEs (including Maths and English) or equivalent Knowledge of IT systems, ticketing tools and service desk operations A-levels, BTEC or IT-related qualifications are desirable Microsoft 365 administration knowledge Experience within a managed service provider highly desirable NB: A valid UK Driving … Licence is essential for this role. The Opportunity: My client who are a managed service provider in Somerset and they are currently looking for a 1st Line Support Engineer (Cloud) on a permanent basis to join their busy service desk team that is on a successful growth path. This role involves providing first-line IT support across multiple More ❯

Chippenham, North Wiltshire (Hybrid - office, home and client site travel) £30,000 - £36,000 + Benefits Excellent opportunity for an experienced IT Support Engineer to join a dynamic Managed Service Provider, supporting a diverse client base across Wiltshire. This is a varied and hands-on role where no two days are the same, offering progression and exposure to complex … autonomy to develop their careers in a supportive and fast-paced environment. In this role, you'll provide 2nd line IT support across multiple clients, handling escalations from the service desk and working closely with infrastructure specialists on live projects. The position is hybrid, requiring travel to client sites, including Cirencester (around twice per week) and Salisbury (around three … with Windows Server, Active Directory, Office 365, networking protocols, and troubleshooting complex technical issues is essential. Just as important are strong communication skills and the ability to deliver excellent service in a client-facing role. This is a fantastic opportunity to join a growing MSP that offers variety, responsibility, and plenty of progression opportunities. You'll be trusted to More ❯

a strong background in IT and telecoms support, with a talent for solving technical issues quickly and effectively? Are you confident working with cloud-based systems and delivering excellent service in a B2B environment? If so, we have an exciting opportunity for you. Were looking for a dedicated Technical Support Engineer to join our collaborative and friendly Support team. … playing a key role in their experience with us. If you're ready to bring your technical expertise to a role where you'll make a real impact on customer experience, we'd love to hear from you Key Responsibilities: Being a team player in a driven fast paced Support team. Liaising with our customers, partners, and suppliers via … incoming phone calls, emails or through our ticketing system. Supporting customers with their software and hardware applications. Fault analysis, resolution and service continuity assurance across customers software and hardware products. Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products. Following all department procedures whilst ensuring they are regularly reviewed and updated. Training and learning More ❯

as business-critical applications such as Microsoft 365. Additionally, they administer user accounts, network protocols, and remote access tools, collaborating with colleagues and third-party vendors to maintain high service standards. Technical Skills Needed: Troubleshooting hardware, software, and network issues Strong knowledge of Microsoft 365 and operating systems (Windows, MacOS) Experience with Active Directory administration Familiarity with network protocols … TCP/IP, DNS, DHCP) Excellent communication and customer service skills Ability to diagnose and resolve escalated incidents efficiently Knowledge of remote access tools and remote support Basic scripting skills (PowerShell or similar) (desirable) Understanding of cloud technologies (Azure, AWS) (desirable) Certifications such as CompTIA A+, Microsoft MTA, or ITIL Foundation (desirable) Can you please apply or email More ❯

as business-critical applications such as Microsoft 365. Additionally, they administer user accounts, network protocols, and remote access tools, collaborating with colleagues and third-party vendors to maintain high service standards. Technical Skills Needed: Troubleshooting hardware, software, and network issues Strong knowledge of Microsoft 365 and operating systems (Windows, MacOS) Experience with Active Directory administration Familiarity with network protocols … TCP/IP, DNS, DHCP) Excellent communication and customer service skills Ability to diagnose and resolve escalated incidents efficiently Knowledge of remote access tools and remote support Basic scripting skills (PowerShell or similar) (desirable) Understanding of cloud technologies (Azure, AWS) (desirable) Certifications such as CompTIA A+, Microsoft MTA, or ITIL Foundation (desirable) Can you please apply or email More ❯

motivated and enthusiastic apprentice to join our team. As part of your apprenticeship, you’ll also receive structured training and mentoring to help you develop your professional skills. Sales & Customer Support: Assist with quoting, invoicing, and processing orders. Support the sales team with cold calling and onboarding new accounts. Organise and book virtual and face-to-face meetings with … clients. Provide excellent customer service across all channels. Stock Management: Add new stock items, update pricing, and maintain accuracy across systems. Track and adjust sold units to keep records up to date. Ecommerce & Marketing: List products across multiple online platforms and ensure details are accurate. Monitor and update stock availability online. Support digital marketing activities, including campaigns, promotions … and social media. Collaboration & Operations: Liaise with other departments to ensure smooth order fulfilment and customer satisfaction. Contribute to cross-team projects that enhance customer experience. Training On-the-job training in the workplace Taught sessions via New College Swindon Opportunity for a permanent role with the company. Apprenticeship Standard Multi-channel marketer (level 3) Training Provider NEW More ❯

and training sector, renowned for delivering forward-thinking solutions that enhance both aviation safety and efficiency. Headquartered in the Dorset area their commitment to innovation, advanced technology, and exceptional customer service drives to constantly push the limits of aviation training and simulation. Senior Systems Engineer The company are looking for a seasoned Senior Systems Engineer to join the … team. This is a vital role which involves providing requirements analysis and systems engineering support across various functions, including product development, sales and marketing, and customer support. The ideal candidate will possess the ability to juggle diverse tasks, adapt to rapidly shifting priorities, and serve as a key point of contact for customers. Key Responsibilities Gather and analyse customer requirements for system architecture, feature development, and third-party system integration's. Represent the company in customer-facing engagements, including requirements gathering, critical design reviews, and integration efforts. Convert customer needs into clear, comprehensive software requirements that align with both system architecture and operational objectives. Evaluate proposed solutions to ensure they meet customer and internal specifications. More ❯