51 to 75 of 165 Customer Service Jobs in the South West

JOB TITLE: Shift Leader Service Desk Support Engineer LOCATION: Swindon SALARY: £32,500 to £35,000 per annum. WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading UK managed IT services provider delivering secure, high-performance infrastructure, cloud, and support solutions for highly regulated sectors. This position operates on a 24/7 rotating shift schedule, covering … Success in the role requires flexibility, commitment, and a positive, can-do attitude toward changing hours. THE SHIFT LEADER SUPPORT ENGINEER OPPORTUNITY: We’re looking for a hands-on Service Desk Shift Leader to manage a 24/7 support team, ensuring fast, effective resolution of IT issues. You’ll lead by example, providing technical guidance, maintaining high service standards, and keeping systems running smoothly in a dynamic environment. RESPONSIBILITIES Lead and support a team of service desk technicians, ensuring incidents are logged, prioritised, and resolved within SLAs. Act as the escalation point for complex or high-priority issues, providing hands-on technical guidance and mentoring. Maintain high service standards through effective communication, documentation, and adherence More ❯

Customer Information Governance Specialist Location: Plymouth (Building 2, Derriford Business Park) Contract Type: Full time, Permanent (37 hours per week) Salary: Starting from £30,000 p.a. (DOE) plus performance bonus At Delt Shared Services, we help our customers do amazing things - and strong information governance sits at the heart of that. We’re looking for a Customer Information … clarity. What you’ll do Give customers clear, independent guidance on UK GDPR, the Data Protection Act, Caldicott principles and wider IG standards. Lead the development and monitoring of customer compliance, translating legislative changes into practical actions. Work autonomously; planning your workload, responding to customer needs and building strong, trusted relationships. Provide specialist support on DPIAs, SARs, breach … reviews and complex multi-party investigations. Advise on incident assessment and reporting through the DSP Toolkit, including escalation to NHS England or the ICO where required. Act as the customer’s point of contact for the ICO to ensure responses are timely, accurate and compliant. Collaborate with DPOs and other service areas, supporting training, toolkit submissions, project work More ❯

JOB TITLE: Deputy Shift Leader Service Desk Support Engineer LOCATION: Swindon SALARY: £30,000 to £32,500 per annum. WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading UK managed IT services provider delivering secure, high-performance infrastructure, cloud, and support solutions for highly regulated sectors. This position operates on a 24/7 rotating shift schedule … the role requires flexibility, commitment, and a positive, can-do attitude toward changing hours. THE DEPUTY SHIFT LEADER SUPPORT ENGINEER OPPORTUNITY: We’re seeking a proactive Deputy Shift Leader Service Desk Engineer to help manage our 24/7 support desk. You’ll lead the team during shifts, resolve technical issues efficiently, and ensure excellent customer service - ideal for a skilled engineer ready to step into a leadership role. RESPONSIBILITIES Support the Shift Leader in managing daily service desk operations and deputise when required. Lead and guide the team to resolve incidents efficiently and meet SLAs. Act as the escalation point for complex technical issues. Ensure accurate ticket management, documentation, and knowledge sharing. Collaborate with More ❯

as the first point of contact on IT Support for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set company service level agreements. To be a proactive member of the Service Desk Team. Role To provide a professional & personal first … 2nd Line Helpdesk Technicians Undertake simple maintenance tasks for monitored systems To proactively contact and chase customers until a resolution has been achieved, or the issue is escalated Prepare Customer Hardware ready for use, such as building/configuring customer PCs, servers or printers Installing Software and building computers for customers Take on ad hoc project work as … 9am - 6pm. Expected Duration 1 Year 5 Months Positions Available 1 Closing Date Friday, 12th December 2025 Start Date Friday, 19th December 2025 Desired Skills Communication skills IT skills Customer care skills Qualifications 3 of any subject GCSE, grade 4+ (A* - C) (Essential) Maths & English GCSE, grade 3+ (D or above) (Essential) About the Employer EVERYTHING TECH LIMITED Everything More ❯

and peripherals. Diagnose and resolve hardware and software issues across Windows and mobile platforms. Manage device lifecycle activities including upgrades, replacements, and disposals. Respond to and resolve incidents and service requests in line with SLAs. Maintain accurate asset records and contribute to asset lifecycle planning. Support and improve conferencing technologies (e.g., Teams Rooms, AV setups). Collaborate with other … ICT teams to ensure seamless service delivery. Identify opportunities for service improvement and contribute to process enhancements. Involvement in on-going projects Active Directory/Exchange Management Console/Windows 10 and 11/Intune/Microsoft Office 2016 and 365/Outlook experience/SharePoint, Understanding of Incident/Problem/Change Management and Configuration Management processes … Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration). Excellent communication skills and a strong customer service approach. Able to adapt quickly, think on your feet, and work effectively in a dynamic support environment. More ❯

Type: Full-time, Permanent About SRD Technology UK At SRD Technology UK, were passionate about delivering cutting-edge IT solutions with a personal touch. As a forward-thinking Managed Service Provider (MSP), we pride ourselves on our commitment to innovation, agility, and exceptional customer service. We support a wide range of clients across diverse sectors, helping them thrive … Support Analyst who loves problem solving. As a Technical Support Analyst in Tier 1, you will work closely with Technical Support Analysts to provide IT support to our managed service clients across the UK. This role requires a key focus on customer care and getting the job done well. This individual will also need to work on multiple … may include site visits if required. Key Responsibilities First point of contact for IT support queries (phone & Ticket System) Providing 1st line remote support and escalating when needed. Managing customer requests such as installations, user account changes, and updates Daily/weekly security/health and backup checks Contributing to and improving our knowledge base system Assisting project engineers More ❯

Head of Enterprise MI, Planning & Insights Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Strategy: Develop the consolidated strategic Planning, Reporting & Insights agenda, the roadmap and manage performance against this for all Operations. Influence: Stakeholder … to drive decision-making. Establish an effective MI, Planning and Insights Governance and Control mechanism to ensure data accuracy, consistency and security throughout the MI lifecycle. Balance commercial and customer needs through appropriate and agreed decision making. Ability to analyse data and “tell the story” In an appropriate and effective way to relevant audiences. Build and lead a high More ❯

Head of Enterprise MI, Planning & Insights Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Strategy: Develop the consolidated strategic Planning, Reporting & Insights agenda, the roadmap and manage performance against this for all Operations. Influence: Stakeholder … to drive decision-making. Establish an effective MI, Planning and Insights Governance and Control mechanism to ensure data accuracy, consistency and security throughout the MI lifecycle. Balance commercial and customer needs through appropriate and agreed decision making. Ability to analyse data and “tell the story” In an appropriate and effective way to relevant audiences. Build and lead a high More ❯

are seeking a Mobile IT Support Engineer to join a growing IT services team. This is an excellent opportunity for someone who enjoys solving technical problems, providing high-quality customer service, and is keen to progress their career in IT. The Role: Act as the customer-facing representative of the IT support service, delivering a first … class experience. Provide on-site technical support to users, ensuring issues are resolved quickly and effectively. Collaborate with the service desk team to meet SLA targets and escalate issues when required. Troubleshoot a variety of IT issues, keeping customers updated throughout the process. Support a wide range of IT equipment including laptops, tablets, AV equipment, and networking. What we … re looking for: Excellent customer focus, communication and problem-solving skills. Strong time management and ability to prioritise workloads. Technical knowledge equivalent to CompTIA A+ (or similar experience). Hands-on experience with: Desktop & mobile devices (Windows, Chromebooks, tablets) Peripherals (printers, scanners, interactive AV equipment) Wired and wireless networking basics Microsoft 365 and/or Google Workspace Imaging and More ❯

Are you passionate about delivering exceptional customer experiences and helping new clients see real value from day one? Transport Exchange Group (TEG) is looking for a proactive and people-focused Customer Onboarding Specialist to join our growing Customer Operations team. You'll be at the front line of welcoming new members, guiding them through activation, and setting … Zendesk, ensuring timely resolution Deliver outbound support via phone and email, educating members on key features and best practices Collaborate with internal teams to ensure a seamless handover to Customer Support Continuously improve onboarding processes and contribute to the overall customer journey What We’re Looking For Graduate/Post Graduate Degree or relevant experience Experience in a … customer service or client onboarding role Confident working with CRM tools (e.g. Zendesk or similar) Excellent communication and interpersonal skills—both written and verbal Passion for customer success and a naturally proactive approach Able to work towards KPIs or performance objectives Great attention to detail, time management, and organisational skills Resilient, solutions-focused, and eager to learn More ❯

Title: ServiceNow Technical Consultant (ITSM/CSM) Job Description We are seeking a skilled ServiceNow Technical Consultant to support the design, configuration, and delivery of solutions across the IT Service Management (ITSM) and Customer Service Management (CSM) modules. You will work closely with architects, stakeholders, and development teams to translate business requirements into effective ServiceNow functionality. This … Ability to build and customise: Business rules Client Server scripts UI policies and UI actions Workflows and Flow Designer Integrations (REST, SOAP, MID Server) Knowledge of ITIL processes and service management best practices. Experience working in Agile or hybrid delivery environments. Strong communication skills and ability to engage both technical and non-technical stakeholders. Ability to produce clear documentation More ❯

Role: Field Service Security Systems Engineer Location: Exeter Salary: Up to £45,000 Vehicle Provided Hours: Monday to Friday, with flexibility to manage own schedule No on-call requirement Be part of a business that values you where you re more than just a number. We re working with one of the UK s leading perimeter and electronic security … specialists, protecting critical national infrastructure and major clients across the country. We re looking for an experienced Field Service Security Systems Engineer to take ownership of a key maintenance contract across Devon, Cornwall, Dorset, and Somerset. This is a fantastic opportunity to join a progressive, people-first company that isn t set in its ways. A place where your … ideas matter, your contribution is recognised, and your career can grow. The Role • Service and maintain CCTV, Access Control, Intruder, PIDS and Audio Systems (e.g. Gallagher, Axis) • Provide technical support, troubleshooting and diagnostics both remotely and on-site • Plan and carry out remedial works to ensure full system functionality • Collaborate with project managers, consultants, and clients to deliver a More ❯

to our positions. Learn more about us here. Reporting to the Senior IT Manager, the Junior Onsite IT Desktop Support Engineer is responsible for the maintenance of the IT Service Desk; resolving issues, fixing faults, documenting calls, prioritizing as required, and escalating necessary calls to third line, to ultimately oversee the successful and expedient resolution of all calls. The … remotely. Escalate complex problems when necessary. System Maintenance & Deployment: Build and deploy new laptops, test application compatibility, perform software updates, and assist with maintaining infrastructure (servers, networks, systems). Service Desk & User Support: Manage and resolve service desk calls, administer user accounts, document and follow IT processes, and communicate effectively with users while ensuring SLA compliance. Asset & Lifecycle … to support overall IT operations. The essential requirements of the job include: Up to 3 years of experience in IT support, 1st/2nd Line roles, or SLA-driven service desks Strong troubleshooting skills with knowledge of Windows OS, Active Directory, Office 365, and tools like Intune, CrowdStrike, or SCCM Excellent communication and customer service skills, with More ❯

LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.) Experience with onsite/offsite backup products and storage (including cloud storage) Ability to work under pressure and manage multiple projects Excellent customer service skills A full driving licence (access to a vehicle is not required, but beneficial) The Opportunity: My client working are a managed service provider currently looking … for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month. Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a More ❯

Microsoft Dynamics Developer/Microsoft Dynamics 365/MSD365/D365/CRM/Senior Developer/Dynamics CE/Customer Engagement/Sales/Customer/Consultant/SQL/SSIS/Stakeholder Management/Hybrid Remote/Warwickshire/Permanent role £50,000 – 65,000 + 17.5% bonus + Benefits. One of our leading clients is … quality standards Evaluate, review, and provide expert advice on programming methods, tools, and standards, contributing to the evolution of the Secure Software Development Life Cycle (SSDLC) Experience: Dynamics CE (Customer Engagement) for Sales and Customer Service Operations KingswaySoft for data integration SQL and SQL Server Integration Services (SSIS) Experience gained in and ability to debug plug-ins More ❯

Job Description We are seeking an experienced ServiceNow Solutions Architect to lead the architectural design and solution strategy for a major ServiceNow implementation spanning IT Service Management (ITSM) and Customer Service Management (CSM). This role will ensure that the platform is designed and configured to meet business requirements, align with best practices, and support long-term … modules. * Deep understanding of ServiceNow architecture, data model, integrations, APIs, and platform capabilities. * Proven experience designing and implementing complex, multi-module ServiceNow solutions. * Strong understanding of ITIL processes and service management best practices. * Ability to produce high-quality technical documentation and architectural designs. * Experience guiding developers, reviewing technical work, and enforcing platform standards. * Excellent stakeholder engagement skills, with ability More ❯

Description: Join Our Growing Team! Are you an experienced Fire and Security Engineer looking for your next challenge? We re expanding and looking for a skilled engineer to install, service, and maintain fire alarm, CCTV, intruder alarm, and access control systems across Somerset and surrounding areas. This is a great opportunity to join a professional, supportive company that values … safety, expertise, and teamwork. The Role As a Fire Alarm Service Engineer, you ll: Install, service, and maintain fire alarms, CCTV, intruder , and access control systems. Perform fault finding, diagnostics, and system repairs. Carry out routine maintenance and emergency callouts. Complete job sheets and service reports accurately. Ensure compliance with current standards (BS 5839, BS 7671, etc. … . Deliver high-quality customer service on every site visit. Requirements To be successful, you ll need: Minimum 2 years experience in a Fire & Security Engineer role. Strong knowledge of systems such as Texecom, Hikvision, Paxton, Advanced, Kentec, or similar. Full UK driving licence. ECS/CSCS card or equivalent (preferred). Excellent communication and problem-solving skills. More ❯

enthusiastic about technology. The ideal candidate should have a natural flair for technology, working within an education environment, a strong willingness to learn and a passion for providing exceptional service to our customers. This role involves onsite support to a Trust. Applicants must hold a valid UK driving license and own their own vehicle. As the IT Manager, you … pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and TIO, this … will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the schools network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable More ❯

you're a confident people manager who enjoys problem-solving and keeping things running smoothly, this could be the perfect role for you! You'll manage a team of Service Desk and Infrastructure Engineers, making sure they deliver excellent support and meet service targets. You'll also help your team grow through coaching, reviews, and development plans, while … and stay calm under pressure Role requirements: Manage and support a team of 12+ engineers. Make sure all daily tasks, updates, and backups are completed on time. Deliver excellent customer service and maintain high satisfaction scores. Handle major incidents and help solve complex technical problems. Create team rotas and track attendance. Lead team meetings and one-to-one … reviews. Encourage continuous improvement and share knowledge across the team. Build positive relationships with clients and other departments. Report on service performance and progress. Bonus skills: Experience with MSPs, ServiceNow, project management, or cybersecurity knowledge. If you feel you have the skills and experience required for this opportunity, please contact Spectrum IT Recruitment (South) Limited is acting as an More ❯

with additional 40 minutes work time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. This is standard, 1 week … in every 4. Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated and progressed in a timely manner Use areas … of technical expertise and experience to provide training, support, coaching and guidance to Junior Field Service engineers Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Essential Skills: A fully valid UK drivers license and personal Car with Business insurance. Able to demonstrate the More ❯

IT Service Delivery Analyst We’re supporting a global life science company in hiring an IT Service Delivery Analyst to join their on-site IT team. This role ensures reliable day-to-day IT operations, providing hands-on support to end users and maintaining key systems across the site. Key Responsibilities Serve as the primary contact for IT … incidents and service requests, ensuring timely resolution. Provide end-user support for hardware, software, and 1st level network or telecom issues. Install, configure, and maintain IT equipment to support daily business operations. Manage local IT inventory and coordinate with external vendors for on-site services. Follow ITIL and ServiceNow processes to maintain accurate records and escalate issues as needed. … Requirements Diploma or degree in Information Technology, Computer Science, or a related field. 3–5 years’ experience in IT service delivery, helpdesk, or technical support. Strong understanding of hardware, software, networking, and IT security principles. Familiarity with ServiceNow, ITIL, and common ticket management systems. Excellent communication, problem-solving, and customer service skills; certifications (CompTIA, MCP, MCSE) are More ❯

Senior Applications Support Officer Location: Bristol Set-up: Hybrid Working Contract: Interim, 4 months Service Area: IT Operations – Resources Directorate We are assisting a local authority based in the South West who are looking to recruit for an experienced Senior Applications Support Officer to lead a busy Applications Support Team, ensuring the smooth running and continual improvement of the … a team of up to 10 officers responsible for supporting the council’s wide range of IT applications Managing helpdesk operations, system upgrades, access management and incident resolution Leading service improvement initiatives and ensuring excellent customer service delivery Liaising with internal and external stakeholders, including suppliers, to maintain system performance and compliance Analysing system data and performance … have good SQL knowledge as well as experience in creating reports in report studio including XtraReports You’ll bring a strong background in IT applications support, team leadership and service improvement You’ll be confident in managing competing priorities, with excellent communication and analytical skills Experience of working in a large, complex organisation—ideally within local government—would be More ❯

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful … delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding … D365 BC/Dynamics NAV Troubleshooting system performance issues/minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level Strong analytical skills, with More ❯

Peaple Talent have partnered with a market leading Print company who are expanding their engineering teams and are recruiting a Field Engineer. You provide exceptional service support to clients across the the Dorset and Hampshire areas This is a fully remote/home based role with attendance to the office required occasionally to undergo team meetings and training. A … car Fully remote Key responsibilities include: Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. SKILLS AND EXPERIENCE REQUIRED It is essential … that you have worked as an engineer on MFD printers IT knowledge with the ability to network devices and to set up scanning functions Provide first class customer service with previous customer facing experience. Willing to undertake training on new product lines, such as Laptops and PC’s BENEFITS Flexible working options 33 days holiday including bank More ❯

Peaple Talent have partnered with a market leading Print company who are expanding their engineering teams and are recruiting a Field Engineer. You provide exceptional service support to clients across the the Swindon, Bristol, Oxfordshire, Gloucestershire regions. This is a fully remote/home based role with attendance to the office required occasionally to undergo team meetings and training. … car Fully remote Key responsibilities include: Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. SKILLS AND EXPERIENCE REQUIRED It is essential … that you have worked as an engineer on MFD printers IT knowledge with the ability to network devices and to set up scanning functions Provide first class customer service with previous customer facing experience. Willing to undertake training on new product lines, such as Laptops and PC’s BENEFITS Flexible working options 33 days holiday including bank More ❯