176 to 200 of 1,043 Customer Experience Jobs in the UK

Responsibilities Lead and develop a high-performing Marketing Analytics team, fostering a culture of commercial insight and collaboration. Deliver commercially focused analysis covering customer behaviour, marketing performance, promotions and revenue growth. Identify and recommend opportunities to improve customer engagement, commercial outcomes and marketing ROI. Build and maintain strong … someone who enjoys solving business challenges through data and can demonstrate how your insights have driven genuine commercial impact. Ideally, you will bring: Experience leading or mentoring analysts in a commercial or customer-focused environment. Strong commercial awareness, supported by examples of delivering measurable business outcomes. Proven experience ...

+ Bonus Hybrid (London & South East) FinTech Are you passionate about building long-term customer relationships rather than simply managing accounts? We're working with a fast-growing fintech business that's transforming the way recruitment companies access funding. Through a technology-led funding platform, they help recruitment agencies … improve cash flow, scale their businesses and operate with confidence. As they continue to grow, they're looking to appoint a Senior Customer Success Manager to take ownership of a portfolio of high-value clients, ensuring they maximise value from the partnership while driving long-term retention, engagement ...

+ Bonus | Hybrid (London & South East) | FinTech Are you passionate about building long-term customer relationships rather than simply managing accounts? We're working with a fast-growing fintech business that's transforming the way recruitment companies access funding. Through a technology-led funding platform, they help recruitment agencies … improve cash flow, scale their businesses and operate with confidence. As they continue to grow, they're looking to appoint a Senior Customer Success Manager to take ownership of a portfolio of high-value clients, ensuring they maximise value from the partnership while driving long-term retention, engagement ...

cyber security solutions. A growing software business developing compliance and contractor management platforms used by major organisations across the UK and Europe. With 100+ customer sites and ambitious growth plans, this is an opportunity to play a key role in a business that's expanding fast. The Opportunity This … more than a typical sales support role. Working closely with the Sales Director, technical teams and software specialists, you'll support the entire customer journey—from enquiries and quotations through to renewals, customer engagement and account growth. As the business becomes more customer-focused, you'll also ...

business teams to deliver successful outcomes.* Manage project plans, risks, budgets, dependencies, and implementation activities.* Support the introduction of new payment methods, technologies, and customer experiences.Requirements Definition and Solution Design* Translate business requirements into detailed technical and functional specifications.* Work closely with business, technology, security, and supplier teams … technology solutions that align with business strategy.* Ensure solutions meet operational, security, compliance, and scalability requirements.Mobile and Loyalty Platform Management* Own and manage two customer-facing mobile applications from a payment and technology perspective.* Manage technical requirements and integrations for two loyalty platforms.* Ensure seamless interaction between payment, loyalty ...

bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are recruiting … focus of the role is driving commercial growth, optimising pricing and performance strategies, and ensuring the e-commerce platform remains competitive and customer-focused. The Role – Ecommerce Manager E-Commerce Platform & Product Management To own the day-to-day operation and management of Liquidline’s e-commerce portal. ...

/ML models and automation products. Identify and partner with the commercial leadership to deliver high-value AI-driven opportunities that enhance efficiency, customer experience, and growth. Establish best practices for MLOps, experimentation, model monitoring, and continuous optimisation. Data Engineering & Architecture Oversee the design and delivery of scalable … job. They are not intended to be an exhaustive list of all duties.) Basic Requirements Degree or equivalent experience. Typically 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience). 13+ years’ experience ...

working aligned to industry best practice, we build sustainable and predictable sales pipelines for our market-leading offerings. What You'll Do As the Customer Advocacy Manager within the Content team and reporting to the VP Content, you will lead the strategy, planning and execution of an extensive range … communicate the value and insights customers gain from working with Kainos Workday products. The outcomes of this role will be a set of customer-ready and sales-ready assets, across a wide range of media, which will communicate these insights and value in compelling, engaging ways and help sales ...

EdTech business models Product Execution Collaborate with the VP of Engineering to ensure seamless product delivery and technical feasibility Partner with Regional VPs, Customer Experience leaders, and Support & Implementation leadership to translate market insights into product requirements Establish and monitor success metrics, KPIs, and customer outcome measurements … portfolio Lead stakeholder communication, including board reporting, executive updates, and strategic planning sessions Drive cross-sell and upsell opportunities through integrated product experiences Market & Customer Focus Maintain a deep understanding of K-12 educational decision-making processes and institutional buying patterns Ensure product compliance with global regulatory requirements (GDPR ...

core. We will be transparent about expectations for every role and provide the tools and support needed for you to thrive. About the Team Customer Engineering is a brand-new function at Harmonic, and you'll be one of the first people to build it. This is a deliberate … philosophy, not just a new team name: we're treating customer experience as an engineering problem. Every repeated question or manual fix is a signal that something should be automated, instrumented, or resolved at the root, not answered by hand. The mission is simple to state and hard ...

core. We will be transparent about expectations for every role and provide the tools and support needed for you to thrive. About the Team Customer Engineering is a brand-new function at Harmonic, and you'll be one of the first people to build it. This is a deliberate … philosophy, not just a new team name: we're treating customer experience as an engineering problem. Every repeated question or manual fix is a signal that something should be automated, instrumented, or resolved at the root, not answered by hand. The mission is simple to state and hard ...

Support Engineer Location: York Contract: Full-time We're looking for a proactive and customer-focused IT Support Engineer to join our growing IT team in York. This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent … customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across the business, ensuring IT services run smoothly while gaining hands-on experience with projects, system improvements and modern Microsoft technologies. What ...

Support Engineer Location: York Contract: Full-time We're looking for a proactive and customer-focused IT Support Engineer . This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop … operations. You'll play a key role in supporting colleagues across the business, ensuring IT services run smoothly while gaining hands-on experience with projects, system improvements and modern Microsoft technologies. What you'll be doing As an IT Support Engineer, you'll be responsible for providing high-quality ...

Director: Global Technology Services to define services and agree on meaningful service levels with the business, including service level expectations, key performance indicators, and customer experience measures. Support managers by providing leadership and guidance in alignment with the Global Director’s strategic direction for planning, designing, developing … Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment. Qualifications, Experience and Personal Attributes Bachelor’s degree in Information Technology, Business Management or related field preferred; equivalent combination of education and relevant experience considered. Experience ...

Performance Bonus 6-12 Month Fixed-Term Contract (Potential to Become Permanent) Are you passionate about e-commerce and delivering an exceptional online customer experience? Do you have experience managing product content within an e-commerce platform and enjoy working with digital teams to optimise websites … role becoming permanent. This is an exciting opportunity to play a key role in managing online merchandising, supporting promotional campaigns, and enhancing the customer journey across a busy e-commerce website. About You We're looking for someone who enjoys working in a fast-paced digital environment ...

Role purpose: To provide 3rd line support within the MES SPEN Project Engineering team with the ability to understand bespoke, detailed customer designs and technical ownership to the businesses high profile accounts through the utilisation of specialist technical expertise. To add value, in terms of technical skills, through … Design, Build and Deploy). Key accountabilities and decision ownership: To support the development and evolution of customers products, continuously seeking to improve the customer experience through the product lifecycle. Documenting, carrying out administrative tasks and commissioning tasks Receive implementation plans from Project Engineers for peer review Assess ...

cultivating deep and long term relationships with Workday's most strategic clients. This role orchestrates a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensures long-term partnership success.**About the Role**The individual will lead and coordinate Workday’s efforts across all lines of business … around a single, clearly articulated, three-year account/opportunity strategyTo achieve success, this professional will ensure three critical elements are in place:A customer validated multi-year engagement roadmap Account & Opportunity Strategy Annual PlanThis person will assist in all phases of the life cycle (pre-sales, initial deployment ...

work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue … business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support ...

About Kustomer Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency … Account Management with a technical SaaS product Solid industry and/or technical domain knowledge in two or more of the following: SaaS, CRM, CX/Support Software, or APIs Experience owning a book of business, including negotiating customer renewals and driving expansion revenue Effective communication and interpersonal ...

RBS. You’ll balance strategy and hands-on leadership, strengthen our recurring-revenue services platform, and set the engineering standard for quality, speed, and customer outcomes.You’ll manage Product Owners, Architects, Test Engineers, and Software Developers using Agile/Scrum to deliver customer-facing services. You’ll continuously … portfolio planning and delivery (scope, schedule, cost), including reviews, risk management, and escalation resolution* Co-create roadmaps with Product Owners and leaders—balancing strategy, customer value, and capacity* Partner with architecture to deliver interoperable solutions and a frictionless, platform-led customer experience* Coach leaders and teams ...

Espire Infolabs is hiring for Sales Directorrole for London, UK location, Job Role: Sales Director Software & Services (EMEA/Europe Focus) Location: London, UK Experience: 1012+ years Industry: IT Services/Software Solutions Job Summary: We are seeking a seasoned Sales Director with extensive experience in software … driving client satisfaction, and expanding business within existing clients . Exposure to the broader EMEA region is advantageous. The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain ...

powered engagement at scale. You will own sales across the portfolio of Genesys customers, shaping growth strategies and influencing C-level stakeholders on their CX and AI roadmaps. At Genesys, we are redefining how organisations connect with customers through empathy, innovation, and AI, and this role plays a critical part … accountability, and targeted hiring* Drive adoption of AI-led solutions across the customer base, positioning Genesys as a strategic partner in AI-powered CX transformation* Build and expand executive-level relationships, influencing customer strategy and aligning Genesys solutions to long-term business outcomes* Develop and execute account expansion ...

build a career and make a real impact on patient care. About the Role We have an exciting opportunity for a proactive and customer-focused Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, and supporting Vision RT solutions …/Birmingham region. You will provide both remote and on-site technical support to customers, ensuring systems are operating effectively and delivering an exceptional customer experience. This role requires extensive travel throughout the assigned territory, with occasional support for other regions as required to provide business continuity and customer ...

sales activity and building a strong pipeline. Maintaining accurate forecasting and consistently achieving revenue targets. What we're looking for You'll probably have experience selling one or more of the following: Enterprise CRM platforms Customer Experience technology Data & Analytics solutions AI-enabled business applications Marketing Automation … Digital Transformation or Consulting Services You'll also bring: A proven background in enterprise B2B sales. Experience managing complex, consultative sales cycles. The ability to engage confidently with C-suite and senior stakeholders. Strong commercial acumen and a consultative approach. A track record of exceeding sales targets. Ideal backgrounds ...

Enterprise Information Architecture Closing Date 5 August 2026 We are looking for an experienced Enterprise Architect to lead the technology architecture across Asda's customer-facing digital estate, including Grocery Home Shopping, George.com, Customer platforms. This role is responsible for defining the technology strategy, target architectures and transformation … Home Shopping capabilities to the Ocado platform ecosystem. What You'll Love Define and own the technology strategy and architecture roadmap for eCommerce and Customer platforms. Provide architectural leadership for Asda's Grocery Home Shopping transformation and migration to the Ocado platform. Develop target-state, transition and integration architectures ...