176 to 200 of 1,086 Customer Experience Jobs in the UK

name in the IT sector, is seeking an experienced Project Manager to lead Smart Meter GSOP initiatives within their Smart Meter Operations team. This role will drive regulatory compliance, customer experience improvements, and operational excellence. The successful candidate will work closely with senior stakeholders, manage budgets, and deliver strategic roadmaps in a complex, evolving environment. Key Responsibilities Lead … collaboration Required Skills & Experience 15+ years in IT, with 10+ years as a Project Manager (Smart Meter projects essential) Proven expertise in Smart Meter systems, GSOP projects, and CX journeys Strong experience in project planning, budgeting, risk management, and delivery Skilled at translating business requirements into functional specifications Excellent communication and presentation skills, with the ability to influence … high-profile Smart Meter regulatory projects critical to the UK energy sector Work in a collaborative hybrid environment (1 day per week onsite in Windsor) Shape regulatory, operational, and customer experience outcomes at scale If you have the relevant experience, please apply with your CV and we will be in touch. More ❯

name in the IT sector, is seeking an experienced Project Manager to lead Smart Meter GSOP initiatives within their Smart Meter Operations team. This role will drive regulatory compliance, customer experience improvements, and operational excellence. The successful candidate will work closely with senior stakeholders, manage budgets, and deliver strategic roadmaps in a complex, evolving environment. Key Responsibilities Lead … collaboration Required Skills & Experience 15+ years in IT, with 10+ years as a Project Manager (Smart Meter projects essential) Proven expertise in Smart Meter systems, GSOP projects, and CX journeys Strong experience in project planning, budgeting, risk management, and delivery Skilled at translating business requirements into functional specifications Excellent communication and presentation skills, with the ability to influence … high-profile Smart Meter regulatory projects critical to the UK energy sector Work in a collaborative hybrid environment (1 day per week onsite in Windsor) Shape regulatory, operational, and customer experience outcomes at scale If you have the relevant experience, please apply with your CV and we will be in touch. More ❯

Enterprise Customer Success Manager (Bilingual) MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout - MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run … billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development. Summary The Enterprise Customer Success Manager will be responsible for the long-term success, value, and retention of their customer portfolio utilizing our MariaDB database solutions. Leveraging their bilingual German/English … Executives, and other cross-functional teams, focused on helping our customers achieve their business goals. Key Strategic & Retention Responsibilities Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy. Guide new customers through onboarding for MariaDB deployments, consulting on MariaDB best practices to ensure customers receive value. Formulate an ongoing meeting More ❯

this role. At clearer.io , our mission is to create software that advances the future of commerce. We’re delivering a comprehensive suite of ecosystem-leading apps that provide unparalleled customer support, helping e-commerce businesses reach new heights. Our diverse product lineup includes 25 solutions for e-commerce needs, compatible with both Shopify and non-Shopify platforms. Join us … commerce landscape. As the VP of Product, you will be responsible for shaping the product strategy to deliver exceptional software experiences for customers globally. Your expertise in product design, customer experience, and leadership will ensure our products meet the needs of diverse user personas. Reporting directly to the President, you will play a key role in driving innovation … and optimising revenue growth. If you're a visionary leader passionate about e-commerce solutions and driving customer success, we invite you to join our innovative team at clearer.io and make a significant impact on the evolving e-commerce landscape. What you'll need: 10+ years of leadership experience in product management, with a proven track record in More ❯

Senior Insight Manager West Midlands (Hybrid - 2x Days a Week in Office) £50,000-£60,000 THE COMPANY This is a brilliant opportunity to join a growing, customer-led financial services organisation as they evolve their marketing and insight functions. Sitting within Group Marketing and reporting to the Head of Insights, this brand-new role offers ownership, visibility, and … the chance to shape how the business understands and acts on customer insight! THE ROLE As Senior Insight Manager, you'll be the voice of the customer; driving deep, actionable insights across brand, customer experience, and proposition development. Working cross-functionally, you'll help embed a stronger marketing and customer focus into a traditionally product … a similar senior-level insights or research role Hands-on experience with qual and quant methodologies Strong customer and marketing focus; understanding of how insight drives brand, CX, and commercial outcomes Excellent communication skills; you're able to translate complex insight into compelling stories that influence THE BENEFITS £50,000-£60,000 HOW TO APPLY Please register your More ❯

of accuracy, quality, and attention to detail in all project artefacts and work you're doing Apply industry best practices, techniques, and standards throughout entire project execution Skills and experience that will lead to success Demonstrable experience in business analysis or similar role Validated previous experience within a similar role with evidence of successful delivery of product … Self-starter with the ability to learn and work independently and as part of a team Strong analytical and problem-solving skills with knowledge of Agile processes and principles Experience of taking ownership of stakeholder deliverables Experience in digital product or platform development Experience working with multi-functional teams that include business partners, domain experts, analysts, UX … designers, IT architects Excellent communicator with good interpersonal skills Design Thinking Focused - experience with customer journey design and customer experience implementations Demonstrable ability to complete projects according to outlined scope, budget, and timeline Relevant 3rd level qualification or equivalent experience Please click here to find out more about our Key Information Documents. Please note that More ❯

expected and fully supported. Team/Role Paragraph: This is a brief paragraph about your team and/or the role. The Compliance team within Customer Experience (CX) is responsible for developing and delivering best in class support across multiple customer segments. The Global Compliance Operations Team is responsible for executing Compliance controls with adherence to Coinbase … Compliance Analysts responsible for enhanced due diligence (EDD), transaction monitoring, to include preparation and filing of Suspicious Activity Reports (SAR). The supervisor sets a culture of ownership and customer focus on their teams by supporting individual and team goals and ensuring best in class customer service experiences through the team. Supervisors also identify broader customer impacting … Partner with Financial Crimes and second line compliance partners to execute against Coinbase's AML program What we look for in you (ie. job requirements): Minimum 3 years of experience within the Compliance field. 2 years of supervisory experience Working knowledge of financial laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance) Positive energy on the future of More ❯

senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design. You’ll be ideal for this role if you: Are passionate about finding the right content solutions to meet users’ needs using research, data, and empathy Have extensive … experience of bringing clarity, consistency and usability to the overall product experience Are dedicated to designing product experiences that are helpful and human What you’ll do Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to content design for our Loyalty credit card programme across brands. You’ll exemplify sound practices … architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve More ❯

senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design. You’ll be ideal for this role if you: Are passionate about finding the right content solutions to meet users’ needs using research, data, and empathy Have extensive … experience of bringing clarity, consistency and usability to the overall product experience Are dedicated to designing product experiences that are helpful and human What you’ll do Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to content design for our Loyalty credit card programme across brands. You’ll exemplify sound practices … architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve More ❯

senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design. You’ll be ideal for this role if you: Are passionate about finding the right content solutions to meet users’ needs using research, data, and empathy Have extensive … experience of bringing clarity, consistency and usability to the overall product experience Are dedicated to designing product experiences that are helpful and human What you’ll do Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to content design for our Loyalty credit card programme across brands. You’ll exemplify sound practices … architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve More ❯

senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design. You’ll be ideal for this role if you: Are passionate about finding the right content solutions to meet users’ needs using research, data, and empathy Have extensive … experience of bringing clarity, consistency and usability to the overall product experience Are dedicated to designing product experiences that are helpful and human What you’ll do Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to content design for our Loyalty credit card programme across brands. You’ll exemplify sound practices … architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve More ❯

senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design. You’ll be ideal for this role if you: Are passionate about finding the right content solutions to meet users’ needs using research, data, and empathy Have extensive … experience of bringing clarity, consistency and usability to the overall product experience Are dedicated to designing product experiences that are helpful and human What you’ll do Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to content design for our Loyalty credit card programme across brands. You’ll exemplify sound practices … architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve More ❯

organise meetings when their expertise is required by clients Mentoring/Supporting more junior team members to ensure the success of your team Requirements: A minimum of 4 years experience in a similar role; Client Success, Account Management, Sales, Consulting etc Previous experience within the IT industry is essential A collaborative nature with engaging communication and client facing … and respectfully with internal and external teams, clients, and stakeholders at all levels Passionate about delivering a class leading service, with the ability to nurture and enhance the client experience with Krome A positive and proactive attitude with strong problem-solving skills and the willingness to be flexible and responsive to all work and project requests in an agile … environment The ability to create comprehensive reports in a timely manner Solid experience of MS Office applications Outlook/Word/Excel/Teams skills MS Dynamics/CRM experience highly beneficial Degree level education or equivalent professional experience required This is a Monday to Friday role 9:00am 5:00pm based at Kromes HQ in Chertsey More ❯

100k - 4x a week onsite - Shepherds Bush Leading hospitality client now requires an IT Programme Manager to manage multiple initiatives, driving strategic change across the business and enhancing overall customer experience/operations. This role will lead and deliver complex IT programmes, collaborating with an array of stakeholders and internal teams to drive innovation throughout the business. Key … ensure programmes align with business objectives and KPI’s. Manage financial budgets and forecasts, ensuring these align with business goals. Drive continuous improvement ensuring programmes deliver tangible improvements in customer experience and operational efficiency. Key Requirements: Extensive programme management experience working on multi-site programmes/projects within the hospitality, retail or eCommerce sector. Expert in programme … governance and modern delivery methodologies. Strong understanding of IT systems, infrastructure and customer facing digital solutions. Proven experience delivering change within an organisation. Excellent financial acumen, with the ability to manage multimillion pound budgets, forecasts in reference to business needs. Previous experience using tools such as JIRA, Confluence and MS project. Exceptional communication skills with the ability More ❯

100k - 4x a week onsite - Shepherds Bush Leading hospitality client now requires an IT Programme Manager to manage multiple initiatives, driving strategic change across the business and enhancing overall customer experience/operations. This role will lead and deliver complex IT programmes, collaborating with an array of stakeholders and internal teams to drive innovation throughout the business. Key … ensure programmes align with business objectives and KPI’s. Manage financial budgets and forecasts, ensuring these align with business goals. Drive continuous improvement ensuring programmes deliver tangible improvements in customer experience and operational efficiency. Key Requirements: Extensive programme management experience working on multi-site programmes/projects within the hospitality, retail or eCommerce sector. Expert in programme … governance and modern delivery methodologies. Strong understanding of IT systems, infrastructure and customer facing digital solutions. Proven experience delivering change within an organisation. Excellent financial acumen, with the ability to manage multimillion pound budgets, forecasts in reference to business needs. Previous experience using tools such as JIRA, Confluence and MS project. Exceptional communication skills with the ability More ❯

100k - 4x a week onsite - Shepherds Bush Leading hospitality client now requires an IT Programme Manager to manage multiple initiatives, driving strategic change across the business and enhancing overall customer experience/operations. This role will lead and deliver complex IT programmes, collaborating with an array of stakeholders and internal teams to drive innovation throughout the business. Key … ensure programmes align with business objectives and KPI’s. Manage financial budgets and forecasts, ensuring these align with business goals. Drive continuous improvement ensuring programmes deliver tangible improvements in customer experience and operational efficiency. Key Requirements: Extensive programme management experience working on multi-site programmes/projects within the hospitality, retail or eCommerce sector. Expert in programme … governance and modern delivery methodologies. Strong understanding of IT systems, infrastructure and customer facing digital solutions. Proven experience delivering change within an organisation. Excellent financial acumen, with the ability to manage multimillion pound budgets, forecasts in reference to business needs. Previous experience using tools such as JIRA, Confluence and MS project. Exceptional communication skills with the ability More ❯

100k - 4x a week onsite - Shepherds Bush Leading hospitality client now requires an IT Programme Manager to manage multiple initiatives, driving strategic change across the business and enhancing overall customer experience/operations. This role will lead and deliver complex IT programmes, collaborating with an array of stakeholders and internal teams to drive innovation throughout the business. Key … ensure programmes align with business objectives and KPI’s. Manage financial budgets and forecasts, ensuring these align with business goals. Drive continuous improvement ensuring programmes deliver tangible improvements in customer experience and operational efficiency. Key Requirements: Extensive programme management experience working on multi-site programmes/projects within the hospitality, retail or eCommerce sector. Expert in programme … governance and modern delivery methodologies. Strong understanding of IT systems, infrastructure and customer facing digital solutions. Proven experience delivering change within an organisation. Excellent financial acumen, with the ability to manage multimillion pound budgets, forecasts in reference to business needs. Previous experience using tools such as JIRA, Confluence and MS project. Exceptional communication skills with the ability More ❯

100k - 4x a week onsite - Shepherds Bush Leading hospitality client now requires an IT Programme Manager to manage multiple initiatives, driving strategic change across the business and enhancing overall customer experience/operations. This role will lead and deliver complex IT programmes, collaborating with an array of stakeholders and internal teams to drive innovation throughout the business. Key … ensure programmes align with business objectives and KPI’s. Manage financial budgets and forecasts, ensuring these align with business goals. Drive continuous improvement ensuring programmes deliver tangible improvements in customer experience and operational efficiency. Key Requirements: Extensive programme management experience working on multi-site programmes/projects within the hospitality, retail or eCommerce sector. Expert in programme … governance and modern delivery methodologies. Strong understanding of IT systems, infrastructure and customer facing digital solutions. Proven experience delivering change within an organisation. Excellent financial acumen, with the ability to manage multimillion pound budgets, forecasts in reference to business needs. Previous experience using tools such as JIRA, Confluence and MS project. Exceptional communication skills with the ability More ❯

Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Internal Sales Advisor: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue for the business including white … space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support the Account Manager with customer related quoting, order processing, billing and invoicing enquiries … Key Skills and Experiences of an Internal Sales Advisor: Experience working in sales or sales support required Experience with CRM system, sales operations and database management High attention to detail ensuring accuracy in data and processes Excellent customer-facing skills to deliver a professional and polite service Ability to organise and prioritise workload effectively to meet agreed More ❯

Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Internal Sales Advisor: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue for the business including white … space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support the Account Manager with customer related quoting, order processing, billing and invoicing enquiries … Key Skills and Experiences of an Internal Sales Advisor: Experience working in sales or sales support required Experience with CRM system, sales operations and database management High attention to detail ensuring accuracy in data and processes Excellent customer-facing skills to deliver a professional and polite service Ability to organise and prioritise workload effectively to meet agreed More ❯

Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Internal Sales Advisor: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue for the business including white … space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support the Account Manager with customer related quoting, order processing, billing and invoicing enquiries … Key Skills and Experiences of an Internal Sales Advisor: Experience working in sales or sales support required Experience with CRM system, sales operations and database management High attention to detail ensuring accuracy in data and processes Excellent customer-facing skills to deliver a professional and polite service Ability to organise and prioritise workload effectively to meet agreed More ❯

Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Internal Sales Advisor: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue for the business including white … space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support the Account Manager with customer related quoting, order processing, billing and invoicing enquiries … Key Skills and Experiences of an Internal Sales Advisor: Experience working in sales or sales support required Experience with CRM system, sales operations and database management High attention to detail ensuring accuracy in data and processes Excellent customer-facing skills to deliver a professional and polite service Ability to organise and prioritise workload effectively to meet agreed More ❯

diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to … exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email … SMS, WhatsApp, chat, push, social, ads, and more. About the Role Partnerships are central to Dotdigital's success as a leading customer engagement platform. As a member of the Partnerships team, you'll identify and manage strategic go-to-market technology partners whose platforms complement and extend Dotdigital's capabilities-enhancing customer experience and driving commercial growth. More ❯

Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or … area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line/3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix … of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the More ❯

Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or … area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line/3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix … of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the More ❯