176 to 200 of 1,086 Customer Experience Jobs in the UK

IGT Solutions - Director of Sales & Customer Success (Travel Domain) We launched in 1998 with a small team dedicated to enabling a better customer experience for a single client. Over the last 25 years, that small team has leveraged an entrepreneurial spirit to create a truly differentiated experience for some of the world’s most recognizable brands. … learn from, our team members all around the globe. You’ll have the opportunity to interact with different cultures and work together to help our clients enable a better experience for their customers. What does it mean to be in a Director of Sales & Customer Success (Travel) role at IGT Solutions? As a Director of Sales & Customer … position but you will need an adequate space to work, sufficient Internet bandwidth, and a quiet space with little to no background noise · 12-15 years of very successful CX sales experience within the targeted industry of Travel · Must have extensive experience selling and presenting to the highest-level decision-makers (C-level Executives) · A very positive attitude More ❯

Customer Services Analyst - 2nd Line - IRIS Financials Hybrid, UK (and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) Salary: Competitive Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within … our dedicated customer support team at IRIS. The team works directly with our customers and represents IRIS by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess … excellent customer service skills and be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as our customers are the backbone of the IRIS brand, and we wouldnt be where we are without them! In this role, you'll play a crucial part in assisting our customers with More ❯

Customer Services Analyst - 2nd Line - IRIS Financials Hybrid, UK (and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) Salary: Competitive Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within … our dedicated customer support team at IRIS. The team works directly with our customers and represents IRIS by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess … excellent customer service skills and be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as our customers are the backbone of the IRIS brand, and we wouldn’t be where we are without them! In this role, you'll play a crucial part in assisting our customers More ❯

to identify and implement operational efficiencies to ensure the M&E programme of works are completed effectively, compliantly, offer value for money solutions and achieve a high level of customer satisfaction. Due to the complex nature of the work stream, prior experience of managing M&E services, demonstrable stakeholder and contract management experience is essential. Duties include … Ensure team performance meets and exceeds KPIs. Ensure customer-focused services and positive experiences, promoting excellent customer care practices. Lead responses to residents' queries, complaints, and feedback professionally. Manage and review operational risk registers to meet client expectations. Ensure successful service delivery through effective supply chain management. Manage contractors for procurement, commissioning, and service demands. Improve efficiency and … Head of Service when needed. Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control. Develop solutions to improve efficiency, reduce costs, and enhance customer experience. Promote health, safety, and wellbeing in all work aspects. Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures. Manage More ❯

Customer Data Platform Consultant London, Manchester or other UK locations Consultant (CL9) Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key Responsibilities: Deliver implementation and ongoing management of the customer data More ❯

Capital Group, is committed to delivering projects efficiently, on time, and with precision. Our team is made up of skilled, professional, and engaged consultants who are responsive, positive, and customer-focused. We strive for excellence in every project, maintaining a strong focus on both customer satisfaction and individual performance, including utilisation and revenue contribution. We are looking for … experienced Sage 200 Application Consultant who is process-driven and passionate about continuous improvement. You’ll play a critical role in delivering high-quality consultancy services that enhance the customer experience - ensuring it is always evolving and improving. As part of the wider Professional Services division, this role is responsible for delivering application consultancy across a range of … UK), but some travel may occasionally be required. Key Responsibilities Planning Understanding the order with the Sales Person and Project Lead Clear definition of the ‘key deliverables’ from a customer perspective Project scoping with the customer, walking the customer through the solution as understood Highlight any obvious commercial variances from kick-off expectations Understand customer resource More ❯

partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As a Project Manager, you will oversee the day-to-day management of key customer … aligned project execution. What Youll Bring: Project Management Expertise : Proven ability in leading physical complex projects, with a strong focus on delivering results on time and within budget. Industry Experience: Experience in the hospitality or retail sector is desirable (desirable not essential). Leadership : Skilled in mentoring and coaching junior team members also managing office-based and remote … teams. Budget Management: Proven ability to manage budgets and control costs across projects. Tech-Savvy: Proficient with project management tools and MS Office. Customer-Focused: Strong record of delivering client-focused solutions and building relationships. Network Knowledge: Familiar with network infrastructure, data, power, and Wi-Fi (desirable not essential). Travel Willingness: Holds a full UK license and willing More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

Company description: Water Utility Company based in Yorkshire region of England. Job description: Customer Vulnerability & Safeguarding Manager Hello! Thanks for stopping by. Let us tell you about some of the key aspects of the Customer Vulnerability & Safeguarding Manager role. We offer a competitive salary up to £60k per annum dependant on experience A company car lease/… week) Work type: ?Permanent. Working full time, 37 hours per week, Monday Friday between a working window of 8:00am-6:00pm. We have an exciting opportunity for a Customer Vulnerability & Safeguarding Manager to join us in the Customer Experience function and be responsible for creating & implementing strategic plans for supporting & safeguarding our vulnerable customers Could this … unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Where you fit in: As our Customer Vulnerability & Safeguarding Manager you will create and implement the strategic plan for supporting and safeguarding our vulnerable customers which includes external partnering, development and deployment of internal policy, procedures More ❯

work within the Helpdesk function. This is a key recruit for the business, with overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey and implementing positive change. This is an excellent opportunity to join a superb customer centric business where you will be valued … off! This is a great company to work for with very strong values who invest in their staff and offer an excellent culture. Duties & Responsibilities: You will evaluate the Customer journey, assess current processes and making recommendations for change, implementing new ideas. Identifying customer pain points, working with 1st and 2nd line support teams to deal with specific … also being a key point of contact for customers, to ensure a satisfactory conclusion. Leading, supporting and mentoring your small team to ensure productivity is consistently high. Ensuring exceptional customer service levels are achieved and reporting on these to the Senior Leadership Team. Working collaboratively cross functionally across the business to review and identify coaching and training needs for More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯

Customer Service Advisor - Join a Growing Fintech Team! Location: Home-based (UK) Salary: £24,000 - £26,000 dependent on experience Benefits - 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in … of the UK's top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team … building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem-solving, and wants to grow within an ambitious fintech company. What you'll do Be the first point of contact for partners and customers via email More ❯

Specialized & Niche Skill Set Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool. The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, COTS products). The combination of telecom domain knowledge + cloud-native OSS architecture + automation … UI Path) is highly specialized and not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best Practices An external architect will bring … reinvent existing patterns and instead adopt proven reference architectures for OSS modernization. Cross-Domain Integration Needs Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems. This requires multi-domain OSS knowledge + Netcool specialization, which is best sourced externally from experts with proven delivery in global More ❯

who have previously visited their Website, and with effective listening, fact finding and matching you'll be converting these calls into sales all whilst delivering a best-in-class customer experience. Role starts on 13th October - with 2 weeks fully paid training. Working hours/Shift patterns - 40hrs per week, rotational shifts Monday to Friday (8hr shift between … weeks (09:00 to 17:30) Temporary to Permanent role available after 12 weeks Role Overview : Explore the customers needs and offer suitable products and services Guiding the customer through the sales journey whilst ensuring that they are kept fully informed Working towards and aiming to exceed sales expectations Delivering a best-in-class customer experience Experience : Confident communicator with strong people skills IT literate with the ability to navigate multiple systems quickly and efficiently A passion for TECH Flexible Previous Sales experience would be great More ❯

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence … and insights, and facilitate team collaboration.We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to … unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.Learn more on More ❯

positive way we interact which is why so many of our employees stay with us long term. Due to significant growth and expansion, we have a vacancy for a Customer Success Manager to join our fantastic VisNet Modelling team so, if you've got experience managing enterprise software clients and a proven track record in driving customer … retention, we'd love to hear from you! Key Details: This role requires you to be on-site in Capenhurst near Chester (CH1 6ES) 1 day per fortnight. As Customer Success Manager (CSM) for the VisNet Modelling team, you'll be our enterprise clients' dedicated point of contact, ensuring they gain maximum value from our data-driven software solutions. … You will be responsible for customer retention, issue resolution oversight, SLA performance and the proactive development of client relationships across key accounts. You'll collaborate closely with product, engineering, QA, support and commercial teams to deliver a seamless customer experience and ensure the long-term success of each client relationship. Key Responsibilities: Customer success & relationship management More ❯

Solution Architect - Service Provider Ecosystems Channel Sales UK-London Office Full time 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8Platform for CX integrates AI at … every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to … unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. 8x8 is More ❯

driving efficiency across core systems. In this business-facing role, you'll collaborate with multiple teams, ensuring projects are scoped, delivered, and embedded in ways that truly enhance both customer experience and operational performance. With visibility across IT, e-commerce, and wider retail functions, it's a varied and impactful position offering genuine scope to grow. Benefits You … commerce, and third-party partners from estimation through to delivery. · Break down work into clear plans, tasks, and deliverables. · Capture and analyse data requirements to measure improvements. · Champion the customer experience throughout all projects. · Assist QA, UAT, and user training to ensure smooth delivery. · Keep stakeholders fully informed on progress, risks, and dependencies. · Provide clear recommendations based on More ❯

driving efficiency across core systems. In this business-facing role, you'll collaborate with multiple teams, ensuring projects are scoped, delivered, and embedded in ways that truly enhance both customer experience and operational performance. With visibility across IT, e-commerce, and wider retail functions, it's a varied and impactful position offering genuine scope to grow. Benefits You … commerce, and third-party partners from estimation through to delivery. · Break down work into clear plans, tasks, and deliverables. · Capture and analyse data requirements to measure improvements. · Champion the customer experience throughout all projects. · Assist QA, UAT, and user training to ensure smooth delivery. · Keep stakeholders fully informed on progress, risks, and dependencies. · Provide clear recommendations based on More ❯

driving efficiency across core systems. In this business-facing role, you'll collaborate with multiple teams, ensuring projects are scoped, delivered, and embedded in ways that truly enhance both customer experience and operational performance. With visibility across IT, e-commerce, and wider retail functions, it's a varied and impactful position offering genuine scope to grow. Benefits You … commerce, and third-party partners from estimation through to delivery.· Break down work into clear plans, tasks, and deliverables.· Capture and analyse data requirements to measure improvements.· Champion the customer experience throughout all projects.· Assist QA, UAT, and user training to ensure smooth delivery.· Keep stakeholders fully informed on progress, risks, and dependencies.· Provide clear recommendations based on More ❯

driving efficiency across core systems. In this business-facing role, you'll collaborate with multiple teams, ensuring projects are scoped, delivered, and embedded in ways that truly enhance both customer experience and operational performance. With visibility across IT, e-commerce, and wider retail functions, it's a varied and impactful position offering genuine scope to grow. Benefits You … commerce, and third-party partners from estimation through to delivery. · Break down work into clear plans, tasks, and deliverables. · Capture and analyse data requirements to measure improvements. · Champion the customer experience throughout all projects. · Assist QA, UAT, and user training to ensure smooth delivery. · Keep stakeholders fully informed on progress, risks, and dependencies. · Provide clear recommendations based on More ❯

Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data, irrespective of source, and delivers actionable insights to help companies save lives, time, and money. Powerfleet's … We serve over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations in every major continent. About the Role This French speaking Enterprise Customer Success Manager position (Europe) plays a pivotal role in ensuring Powerfleet's customers achieve their desired outcomes with our solutions. You will personally build and maintain business relationships with … executives in our largest customers. You will also have line-management responsibilities leading a team of Customer Success Managers. In this role you may also personally manage a small number of large customers. You will act as a strategic advisor, guiding customers on significant projects and technology adoption. By proactively identifying opportunities and mitigating risks, you will maximize customer More ❯

Product Manager - Hybrid: Leeds or Manchester (typically 2 days per week) - £65,000 - £70,000 plus exceptional benefits. Are you a world-class Product Manager who thrives on shaping customer journeys, defining requirements, and building products that genuinely solve problems? Were looking for a collaborative, customer-centric Product Manager to lead the development of one of our client … UX experts to test prototypes and validate solutions with real customers. Use Agile and Design Thinking to create products that deliver real business value. Champion the voice of the customer, ensuring usability, adoption, and ROI at every stage. What were looking for 4+ years experience in a Product Management role. A strong track record of product discovery, delivery … and launch . Deep experience in customer journey mapping, requirements gathering and service design . Skilled at bringing teams and stakeholders together to consensus on design, scope, and implementation. A natural collaborator with excellent communication and relationship-building skills. Experience in B2B or B2C product environments (marketing, retail, or technology exposure is a plus). Why join More ❯

Principal Product Manager - Core Experience United Kingdom - Remote Principal Product Manager - Core Experience About the role At Productboard, we fundamentally believe that the world's best products are created by product makers who possess an exceptionally deep understanding of their customers' needs. Whether they are Product Managers, Designers, or Engineers, the brightest minds behind the most successful and … beloved products are those who truly embody their customers. We're seeking a seasoned Principal Product Manager to lead the team(s) within our Core Experience product area. In this role, you'll own and shape the end-to-end product experience that supports our core use cases across customer insights, prioritization, and roadmap. You'll work … broadly across our platform to ensure that all our capabilities are fundamentally customer-centric. You will play a pivotal role in driving both strategy and execution to stay ahead of our competition. The capabilities we deliver and the set of use cases we solve for have never been fully addressed by any software product before, meaning you must be More ❯

/AWS/Azure services Contribute to DevOps adoption, CI/CD pipelines, and containerisation with Docker Collaborate on integrating AI/ML solutions to enhance product features and customer experience Tech Stack/Experience Needed Strong commercial experience with Node.js and TypeScript 3+ years' experience with a modern frontend framework ( React, Angular, or Vue.js … Experience with Infrastructure as Code (Terraform or AWS CloudFormation) Hands-on experience with Docker Solid knowledge of GCP, AWS, or Azure Proven track record building and scaling SaaS applications (5+ years) Experience with AI frameworks, APIs, or services (desirable) Strong understanding of Agile practices What's On Offer Hybrid working in a Manchester-based office … a modern, cloud-native stack in a scaling SaaS environment Competitive £80,000 - £90,000 salary plus benefits If you're a Senior or Lead Node.js Developer with SaaS experience and an interest in AI innovation , we'd love to hear from you. ?? Apply now to discuss this opportunity in more detail More ❯