176 to 200 of 472 Customer Experience Jobs in the UK

dynamic Strategy and Architecture team, focusing on projects centred around Salesforce platforms. We are in the middle of a journey to transform our customer experience through technology, with a global rollout and integration of Salesforce components. Joining forces with our vibrant product, engineering, data, operations, and digital community … contribute to designing, developing, and operating RS' global Customer Technology systems. Our team engages in cutting-edge product advancements and enterprise initiatives, crafting the necessary technology solutions to bolster these innovations. What You Will Be Doing Develop the architecture & overall design for major/strategic projects which involve Salesforce ...

client is a leading UK airline and holiday company. We're looking for an experienced Lead CRO Developer to join our Digital Experience team and help shape the future of experimentation and optimisation across our websites. If you're passionate about using technology, data and experimentation to improve customer … client flightsand our client packages Were working together to deliver an amazing journey, literally! We work together to really drive forward a Customer First ethos, creating unforgettable package holidays and flights. We couldnt do it without our wonderful people. What you'll be doing: Lead Experimentation Delivery: Lead ...

offering constructive feedback and industry expertise. Your input will help identify: Operational risks and challenges Potential weaknesses or gaps Opportunities for improvement Commercial and customer considerations Industry best practices Ideal Background We're interested in speaking with individuals who have: 10-20+ years' experience within Airline Catering … Airline Inflight Entertainment Experience working for airlines, aviation service providers or major industry suppliers Senior operational, management or leadership experience Strong understanding of airline customer experience and service delivery The confidence to challenge ideas and provide strategic recommendations This opportunity would be particularly suited to independent ...

project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service outcomes across the United Kingdom … commitments are visible and acted upon. Set the service performance approach for SLAs, XLAs and supporting operational measures, ensuring that service reporting reflects user experience as well as contractual performance. Coordinate regional delivery teams so that local priorities, language needs, national controls and stakeholder concerns are represented in global ...

Telecommunications All potential applicants are encouraged to scroll through and read the complete job description before applying. Salary: £30,000-£35,000 (depending on experience) + Uncapped Commission About the Role We are looking for an experienced Account Manager to join a growing telecommunications business. This is an excellent … outstanding service. Acting as the primary point of contact, you'll help customers maximise the value of their telecoms solutions while driving revenue and customer retention. Key Responsibilities Manage and develop an existing portfolio of business customers. Identify opportunities to grow revenue through cross-selling and upselling telecommunications, connectivity ...

Customer Success Manager Remote, UK | Some US-hours coverage The role Our client is looking for a Customer Success Manager to help some of the world's leading brands get the most from their loyalty platform. This is a hands-on Customer Success role. You'll work … your week will follow standard UK working hours, with some later shifts each week to provide US coverage. What you'll do Own the Customer Success relationship from onboarding through to post-launch optimisation. Help clients design loyalty programmes including earning mechanics, tiers, missions, audiences, campaigns and rewards. Configure ...

join a market leading business in Reading. The Data Migration Analyst will primarily be involved in working with new and existing clients to migrate customer data across from their existing products into our clients software and supporting the customer during the migration process. The role involves … customer interaction as well being 'spreadsheet heavy' so ideal candidates will have a strong background in working in data migration of critical information alongside great communication skills and be comfortable with customer interactions/client facing meetings. You'll be based in Reading 2 to 3 days ...

people and ideas can thrive. We are intentionally looking to create teams that are diverse and inclusive. Diversity is the mix of culture, background, experience and personality that we all bring; inclusion is getting the mix to work better together. We want every team member to contribute … change it. Our work delivers value to both the business and our customers, our teams are cross-discipline: business analysts and the user experience team work with stakeholders to coordinate research and understand requirements, whilst our frontend developers and software engineers pair with quality analysts to develop the most ...

+ OTE (£60,000) + Car Allowance As a Sales Account Manager you will ensure regular contact with an assigned customer base, delivering exceptional customer service as well as identifying and developing new business opportunities. You will become the trusted partner for your customer base, and their … portfolio of customers. Remote review meetings, opportunity seeking and end-to-end sales process. Identify up-sell and cross-sell opportunities within the assigned customer base with a view to hitting your sales target each month. Proactively identify and develop new business opportunities. Generate and qualify new sales leads ...

fresh challenge in industrial automation? At Routeco, our vision is to be Europe’s leading industrial automation and controls specialist. We combine seamless customer experience with unmatched technical expertise to create lasting partnerships that make a real difference to businesses and people. This is Routeco Know-How. … discover what makes Routeco stand out and see where your career could take you. Supporting customers. Solving problems. Growing together. We put the customer at the heart of everything we do. As part of our Internal Sales team, you’ll play a key role in delivering fast, friendly ...

date and translate this into detailed tickets and requirements for development. The immediate priority is supporting the transition from the existing website search experience towards a new, more natural-language-driven approach using Elasticsearch and vector-based search. You will work closely with digital, UX, content, analytics and engineering … working confidently with designs and interactions within Figma. Interrogate proposed use cases to ensure features solve genuine user problems and deliver value. Balance user experience requirements against technical constraints and make pragmatic product decisions. Prioritise immediate deliverables while contributing to the wider Search & Discovery roadmap. Help shape the evolution ...

This includes on-site and remote work. The role also entails contributing to the efficient operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site/remotely. All while delivering exceptional customer service … Attend project meetings and ensure all stakeholders are updated with progress throughout the project delivery Build the solution, where possible, ahead of visiting the customer site and act as the key escalation point for team members to assist with technical issues. Ensure regular communication with clients while exceeding their ...

base + Bonus + Benefits. The opportunity: Transform a large-scale technology operation, challenge the status quo and build a first-class customer delivery function. Are you a senior technology operations or professional services leader who knows how to turn underperforming operations into high-performing, customer-focused teams … combine strategic vision with the practical ability to make things happen. The business has reached a pivotal point. Its technology, people and customer delivery capabilities provide a strong foundation, but there is a clear opportunity to raise standards, improve quality, streamline processes and create a more joined-up, efficient ...

Role: Director Sales UK/Europe (Digital Technologies BFSI) Location: London, UK Desired Industry Experience: 1015 Years About the Role We are looking for an experienced Director Sales to drive Digital Technologies business growth across the UK and Europe , focusing on the BFSI sector. The role is responsible … business acquisition, strategic account growth, and selling enterprise digital transformation services. Relevant Experience The incumbent should have 1015 years of experience in IT services and digital transformation sales across the UK and European markets, with a strong focus on the Banking, Financial Services, and Insurance (BFSI) sector. Proven ...

hour Sales Advisor for their store on Parliament Street in York city centre . Youll join a team where confidence, personality and great customer conversations are central to the role. Alongside your basic salary, youll benefit from an uncapped commission scheme that rewards your performance. This opportunity would suit … someone with previous work experience who enjoys meeting people, building rapport and delivering excellent customer service. You dont need a telecoms background, but youll need a positive attitude, strong communication skills and the confidence to keep customers engaged in a retail environment. Whats in it for you: £13.45 ...

risk assessment company. Description At Ignite Systems, we build technology that helps insurers and brokers operate more effectively, streamline processes, and deliver exceptional customer experiences. As our customer base continues to grow, we're looking for a Product Analyst to join our Retainer team … bridge between our clients, product capabilities, and development teams. As our customer base continues to grow, we're looking for a Product Analyst to join our Retainer team and act as the bridge between our clients, product capabilities, and development teams, helping customers maxmise the value of the Ignite ...

ensuring tickets are managed effectively from initial logging through to resolution. Youll also play a key role in improving our service desk processes, documentation, customer experience and overall service delivery. This is a hands-on management role within a fast-paced MSP environment, so no two days will … Cyber Security , whilst working closely with our technical and project teams to help bridge any gaps as the business grows. Requirements: - Previous MSP experience (Minimum 3 years) - Previous experience leading, supervising or managing a service desk/team - Fantastic communication and customer service abilities - Strong understanding ...

Loomis UK is on an ambitious technology transformation journey. We are investing in data, automation and artificial intelligence to improve operational efficiency, enhance customer experience, strengthen decision-making and support future growth. We're looking for an exceptional Data, AI & Automation Manager to lead this transformation. … annum, depending on experience Hours: 40 hours per week Location: Hybrid (head office location is Nottingham) This is not a traditional Business Intelligence role. You'll have the opportunity to build and lead a capability that combines AI, data, analytics, automation and digital innovation to solve real business challenges ...

support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network … ensure that service levels are achieved, proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer ...

support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network … ensure that service levels are achieved, proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer ...

client is a global leader in Fintech solutions. They are now seeking an experienced Customer Retention & Growth Manager to design, build and optimise retention programmes across a diverse customer base. You’ll play a pivotal role in shaping welcome, nurture, retention and winback journeys — including free-trial conversion … improve retention and ecosystem growth (attach, lead-pass, upsell). Embed AI, data and propensity models to develop proactive churn-prevention interventions. Partner with CX Design, CX Operations, Digital Experiences and Analytics to implement retention programmes. Work closely with Sales, Product, Marketing and Data Science to deliver cohesive, cross-functional ...

Bachelor's degree in Computer Science or a related technical field such as Computer Networking, Information Security, or equivalent practical experience. 5 years of experience automating infrastructure provisioning, developer operations, or continuous integration, delivery, designing, building, deploying of cloud-based solution architectures. Experience with physical and virtual infrastructure … operating systems, or virtualization. Experience in scripting and development languages (e.g., Python, Go, Bash) for Automation. Experience in either Linux/Docker/Kubernetes technologies or Windows and Active Directory environments. Active, or the ability to obtain, a Developed Vetting (DV) UK security clearance. Preferred qualifications: Experience ...

will act as the first point of contact for customer support enquiries via the ticketing system and live chat. Role Act as the first point of contact for customer support enquiries via the ticketing system and live chat Manage incoming support tickets, ensuring they are logged correctly … ensure customers receive regular updates throughout the resolution process Check completed work to ensure requests have been fully resolved before closing tickets Help ensure customer queries are resolved within agreed service level agreements (SLAs) Support customers in using the platform effectively and guide them through system features Respond ...

play a key role in the optimisation and performance of a high-profile Emergency Services Network (ESN) , ensuring exceptional service availability and user experience for mission-critical communications. Working within a specialist RAN Performance & Optimisation team, you'll be responsible for identifying performance issues, conducting deep technical investigations … Analyse drive test logs and network protocol traces to determine root cause of defects and underperforming KPIs. Investigate systematic issues affecting ESN performance and customer experience. Utilise data from multiple sources including: UE application events and Layer 1-3 logs Drive testing and Wireshark traces eNodeB and Core Network ...

support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base. To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate. Investigate, process and document application defects passed … active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation. Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress. To comply with the Company’s information and Security Requirements and all Company ...