276 to 300 of 950 Customer Experience Jobs in the UK

in every home in the UK by 2025. As a Product Success Manager, you'll work at the heart of this ambition, helping us create digital, data-led, and customer-first experiences that transform lives and businesses across the country. We're building the future of mobile at EE - one where network capability, digital experience, and customer … meaningful value for our customers. This role sits at the heart of EE's ambition to lead in Mobile, Gaming, and Consumer Electronics - three rapidly evolving categories where innovation, customer experience, and network excellence converge. As a Product Manager, you'll be responsible for the in-life performance of products across these verticals, working across the full portfolio … to ensure we're delivering outstanding experiences for customers and commercial value for the business. By combining a deep understanding of product performance, customer insight, and market opportunity, you'll drive continual improvements, inform product strategy, and help shape the future of connectivity across all our core consumer technology domains. What you'll be doing Define and own mobile More ❯

Admin Location : Remote first, must be in the UK, office available in Birmingham Contract: Full time, permanent contract, 37.5 hours per week Salary: up to £50,000 depending on experience Applicants must have existing right to work in the UK; visa sponsorship is not available About Jewellery Quarter Bullion We’re passionate about gold and silver investment—making it … Collaborate with development teams on CI/CD workflows and scalable architecture Document internal systems and assist with onboarding and training Participate in a shared on-call rota Skills & Experience Essential: Proven experience managing production Linux environments Experience with Ansible, Terraform, or similar automation tools Understanding of internet protocols and networking fundamentals Strong scripting or automation background … e.g. Bash, Python) Experience optimising server performance and uptime Strong communicator with problem-solving mindset Desirable: Experience supporting three-tier web architectures Experience hardening Linux systems (e.g. firewalls, IDS/IPS) Worked in e-commerce, fintech, or similarly fast-paced environments Knowledge of Kubernetes, Docker, and containerised environments Why You’ll Love It Here Shape and manage More ❯

of tax. Key job responsibilities As a Senior Product Manager - Tech, you will lead new, large product initiatives to define the long-term strategy and vision to meet emerging customer needs and tax regulations. You will handle complex product development and business management scenarios, proactively identifying gaps/opportunities to then develop a suite of products to solve the … problems. • Define product strategy, roadmap, and vision for tax product portfolio • Capture and translate complex tax requirements, regulations, and customer needs into technical specifications, user stories, and innovative user experiences • Drive alignment across cross-functional teams on product feature, business, and strategies • Manage end-to-end product development lifecycle • Build, maintain, and communicate comprehensive product launch plans, tracking deliverables … milestones, risks, and bottlenecks • Own customer engagement and communication for product updates • Establish KPIs, identify gaps, and drive continuous improvement of product performance About the team The Finance Technology Tax team builds technology to support Amazon's global tax teams (our customers). Our customers need to ensure that Amazon is compliant with the increasingly complex tax regulations. We More ❯

management duties, from product ideation through development, launch, sale and closure. You'll have a deep understanding of the UK savings market and will represent the voice of the customer at all touchpoints in the customer journey. You will be the Banks first line of defence ensuring the savings products and processes are compliant with all relevant legislation … regulation, and industry best practice. Responsibilities: Responsible for the accurate, timely and compliant implementation of BAU product changes inc. customer communications. Responsible for identifying, proposing, and driving continuous improvement and changes across the savings portfolio using customer insight to support product initiatives ranging from annual product reviews to new product launches and partnerships. Responsible for creating, maintaining, and … updating an accurate and up-to-date customer collateral repository across all products including brochureware, T&Cs and customer communications. Working alongside the Director of Liabilities and with Operations colleagues to review Product Manuals and any product procedures are accurate and up to date. Delivery of the overall Savings product change agenda; working with IT/Transformation to More ❯

We're looking for an experienced Technical Writer to take ownership of the Vitesse Knowledge Hub - our central platform for customer documentation. This includes content on product features, benefits, and use cases, as well as user and admin guides, API references, examples, and best practices. The role also involves contributing to both customer and internal communications related to … role in helping customers understand and use our platform effectively by transforming complex technical concepts into clear, accessible, and structured documentation. You'll collaborate closely with product managers, developers, customer success teams, and other stakeholders to ensure accurate and timely content delivery. The Technical Writer will report to the VP of Product Marketing within the Product & Engineering department, offering … ample opportunities to grow into broader responsibilities across Product and Marketing. Key Responsibilities Help shape the documentation experience to support customer onboarding and long-term engagement. Own the end-to-end content lifecycle of the Vitesse Knowledge Hub. Liaise with internal teams (Product, Engineering, Support, Customer Success) to understand product changes and translate them into meaningful content. More ❯

require flexibility, please indicate this in the salary box section of your application, after specifying your salary expectations, so we can discuss it early in the process. SKILLS AND EXPERIENCE REQUIRED Education: Bachelors degree in Data Science, Information Management, Computer Science, Business Administration, or a related field. A masters degree or certifications in data management, governance, or analytics is … a plus. Experience: Minimum of 5 years of experience in data governance, data management, or business intelligence. At least 2 years of experience in a leadership role. Proven experience managing data governance initiatives, data quality frameworks, and reporting processes. Strong understanding of data privacy and security regulations (e.g. GDPR, ISO 27001, Cyber Essentials Plus). Expertise … e.g. PL-300, PL-400). Technical Skills: Familiarity with data governance tools and platforms to ensure data quality, integrity, and compliance across the organisation. Proficiency in SQL and experience with data warehouse technologies for managing, querying, and optimising large datasets. Experience with data analytics and reporting platforms, business intelligence solutions, and automation tools (e.g. Power BI, Power More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

/bots), making it easier for customers and contact centre colleagues to locate and obtain the right answers, quickly and first time Experience within a Contact Centre/CX setting is desirable alongside hands-on exposure and abilities with Zendesk or another KM platform. Offered as hybrid working 2-3 days per week in East London/Essex client … volumes, and improve satisfaction. What Experience & Abilities Were Looking For Strong experience with Zendesk or similar knowledge platforms. Experience driving KM initiatives and adoption within a CX/Contact Centre environment Detailed experience delivering self-serve solutions within multi-channel customer contact settings Excellent communicator who writes clear, friendly, plain English content tailored for diverse … not essential For more information or to express interest in the Knowledge Manager position please apply as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within CX/Customer Contact Technologies ~ Resource Planning & Workforce Management and Data Analytics More ❯

/bots), making it easier for customers and contact centre colleagues to locate and obtain the right answers, quickly and first time Experience within a Contact Centre/CX setting is desirable alongside hands-on exposure and abilities with Zendesk or another KM platform. Offered as hybrid working 2-3 days per week in Cardiff our client is providing … volumes, and improve satisfaction. What Experience & Abilities Were Looking For Strong experience with Zendesk or similar knowledge platforms. Experience driving KM initiatives and adoption within a CX/Contact Centre environment Detailed experience delivering self-serve solutions within multi-channel customer contact settings Excellent communicator who writes clear, friendly, plain English content tailored for diverse … not essential For more information or to express interest in the Knowledge Manager position please apply as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within CX/Customer Contact Technologies ~ Resource Planning & Workforce Management and Data Analytics More ❯

per annum (dependant on experience) Full time, 37.5 hours per week Hybrid role with a minimum of 2 days in the office at any of our offices London, Tunbridge Wells and Hessle (Hull) or Homebased with the flexibility to travel to any of our office locations as and when required. The Good things you can get: Commission structure and … multiple acquisitions in several sectors. The role is an exciting opportunity for anyone with a keen desire to develop and grow. Some key aspects of the role will include: Customer Service Excellence: Act as the first point of contact for internal and external users requiring assistance with travel technology platforms. Provide timely, empathetic, and effective support to resolve issues … Monitor system performance and user feedback to identify opportunities for improvement. Contribute to the refinement of workflows and support processes to reduce friction and increase productivity. About you: Industry experience with travel technology background ideally coming from a Travel Consultant role Strong GDS Experience, with previous experience of working with online booking tools Travel industry knowledge of More ❯

We're looking for an experienced Technical Writer to take ownership of the Vitesse Knowledge Hub - our central platform for customer documentation. This includes content on product features, benefits, and use cases, as well as user and admin guides, API references, examples, and best practices. The role also involves contributing to both customer and internal communications related to … role in helping customers understand and use our platform effectively by transforming complex technical concepts into clear, accessible, and structured documentation. You'll collaborate closely with product managers, developers, customer success teams, and other stakeholders to ensure accurate and timely content delivery. The Technical Writer will report to the VP of Product Marketing within the Product & Engineering department, offering … ample opportunities to grow into broader responsibilities across Product and Marketing. Key Responsibilities Help shape the documentation experience to support customer onboarding and long-term engagement. Own the end-to-end content lifecycle of the Vitesse Knowledge Hub. Liaise with internal teams (Product, Engineering, Support, Customer Success) to understand product changes and translate them into meaningful content. More ❯

omnichannel brand campaigns, programs, media planning & campaigns and tactics; driving operational effectiveness, business impact and achievement of objectives. • Partner with business and other WCE functions (e.g., Content Delivery and Customer Engagement Platform Team) on development of channel-agnostic engagement strategy followed by more specific digital channel strategy to meet business and customer needs. • Deliver omnichannel insights and recommendations … for ongoing optimization of business plans. • Leverage Digital Capabilities and Customer Engagement Excellence principles, standards, and best practices to drive results for the business. Examples include Omnichannel and advanced analytics, content modularisation, CRM, websites, Interactive visual aids (IVAs), email, social media, Remote Engagement and Search Engine Marketing. Other examples to be identified based on business/customer needs … and prioritized according to the identified customer experience journeys. • Identify and run experiments with capabilities team to pilot/scale future digital marketing capabilities. • Act as a coach to brand teams to ensure adoption of new ways of working with specific focus on omnichannel strategy Key Responsibilities: • Leads brand omnichannel planning and content strategies across multiple internal business More ❯

I'm working with a client who is looking to hire an experienced Portal Product Manager to take ownership of their customer portals strategy. This is an exciting opportunity to join a growing Product team and play a pivotal role in shaping how customers interact with digital services. The ideal candidate will have strong experience in delivering customer … UX-led solutions that showcase products and services effectively. You'll be working closely with internal stakeholders and external partners to bring new portals to life, ensuring they are customer-focused, compliant, and impactful. Key Responsibilities for the Portal Product Manager: Define and deliver the customer portal strategy and roadmap Gather insights through research, competitor analysis, and client … feedback Translate requirements into clear product designs and oversee build/delivery with integration partners Drive portal enhancements that improve customer experience and engagement Support the wider Product team in building best-in-class product practices Key skills for the Portal Product Manager: Proven background in developing customer-facing portals Experience in UX design and digital More ❯

I'm working with a client who is looking to hire an experienced Portal Product Manager to take ownership of their customer portals strategy. This is an exciting opportunity to join a growing Product team and play a pivotal role in shaping how customers interact with digital services. The ideal candidate will have strong experience in delivering customer … UX-led solutions that showcase products and services effectively. You'll be working closely with internal stakeholders and external partners to bring new portals to life, ensuring they are customer-focused, compliant, and impactful. Key Responsibilities for the Portal Product Manager: Define and deliver the customer portal strategy and roadmap Gather insights through research, competitor analysis, and client … feedback Translate requirements into clear product designs and oversee build/delivery with integration partners Drive portal enhancements that improve customer experience and engagement Support the wider Product team in building best-in-class product practices Key skills for the Portal Product Manager: Proven background in developing customer-facing portals Experience in UX design and digital More ❯

What You’ll Do Be a core member of the duty team, delivering operational needs safely and in line with legislation Use cutting-edge IT, analytics, sustainability, safety, and customer experience tools Support frontline teams, sector leads, and key accounts daily Act as the first responder for all out-of-hours incidents and operational planning Ensure deployed assets … remain safe and secure — escalate incidents when needed Deliver daily reporting on productivity and performance About You Experience working to structured processes and procedures Customer Service Experience Clear and confident team communication skills Report writing ability (you’ll use it daily) Cool-headed decision-making under pressure Happy to work shifts (4 days, 4 days off … nights & repeat) Bonus points for previous SOC (Security Operations Centre) experience Able to pass BS7858 Vetting (including standard DBS check, financial check, 5 years address history, 5 year work history etc) Why Join ISS? ISS is a world-leading workplace and facilities management company , connecting people and places to make the world work better. From keeping hospitals running to More ❯

What You’ll Do Be a core member of the duty team, delivering operational needs safely and in line with legislation Use cutting-edge IT, analytics, sustainability, safety, and customer experience tools Support frontline teams, sector leads, and key accounts daily Act as the first responder for all out-of-hours incidents and operational planning Ensure deployed assets … remain safe and secure — escalate incidents when needed Deliver daily reporting on productivity and performance About You Experience working to structured processes and procedures Customer Service Experience Clear and confident team communication skills Report writing ability (you’ll use it daily) Cool-headed decision-making under pressure Happy to work shifts (4 days, 4 days off … nights & repeat) Bonus points for previous SOC (Security Operations Centre) experience Able to pass BS7858 Vetting (including standard DBS check, financial check, 5 years address history, 5 year work history etc) Why Join ISS? ISS is a world-leading workplace and facilities management company , connecting people and places to make the world work better. From keeping hospitals running to More ❯

Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the … chance to work with some of the most innovative tools in the industry. Customer Support Engineer Bedford 1-2 days a week on site (hybrid) Up to £28,000 per annum + benefits The Role: Act as the first line of support for customer incidents, problems, and service requests. Diagnose and troubleshoot technical issues, working across customer environments. Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs. Provide an exceptional support experience via email, phone, and remote sessions. Mentor customers and help them better understand and manage their own systems. Deploy hotfixes, perform system upgrades, and support software rollouts. Maintain accurate records in the service management system. Participate in an More ❯

Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the … chance to work with some of the most innovative tools in the industry. Customer Support Engineer Poole 1-2 days a week on site (hybrid) Up to £28,000 per annum + benefits The Role: Act as the first line of support for customer incidents, problems, and service requests. Diagnose and troubleshoot technical issues, working across customer environments. Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs. Provide an exceptional support experience via email, phone, and remote sessions. Mentor customers and help them better understand and manage their own systems. Deploy hotfixes, perform system upgrades, and support software rollouts. Maintain accurate records in the service management system. Participate in an More ❯

Digital Performance Analyst - Leeds Customer Insight Analyst Location: Leeds, Thorpe Park, Hybrid working. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday … making a difference to the lives of millions of people going through tough times. But enough about us. Let's talk about your new role with Lowell. As our Customer Insight Analyst , you will help the marketing department understand the effectiveness and efficiency of the digital channels, through both quantitative data analysis and qualitative insight. You'll contribute to … outputs are aligned with internal client needs. Accountabilities and Responsibilities: Provide initiative performance MI and insight understanding the outcome and providing recommendations Be responsible for deep-dive analysis into customer behaviour through the digital channels and provide recommendations on next steps to improve efficiency and/or effectiveness Understand customers' needs and preferences through market research, internal data and More ❯

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the customer More ❯

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the customer More ❯

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the customer More ❯

team As Assistant Director, your team is responsible for a broad portfolio of high-profile, citizen-facing, and corporate support services. Our work plays a vital role in the experience that residents and businesses have of council services, and our teams work closely with colleagues across the organisation. What we do Customer Services, Digital & Data teams are responsible … for over 1 million customer enquiries per year by phone vi a the councils contact centre; face-to-face at Hackney Service Centre; online; and through the registrars service. Enquiries range from requests for general information to help recording major life events such as births, deaths, and marriages, and providing support for some of Hackneys most vulnerable residents who … well as being the first point of contact for the council, our teams have the digital, data and technology skills needed to make sure that we deliver an excellent customer experience and provide well designed and efficient end-to-end service journeys. The integration of our Customer Services, Digital and Data teams creates huge opportunities to transform More ❯

JSE: PWR; TASE: PWFL) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data, irrespective of source, and delivers actionable insights to help companies save lives, time, and money. Powerfleet's … and sustained business improvement. This is a remote role based in North America, with a preference for candidates located in the Eastern or Central time zones. Position Overview The Customer Success Manager plays a pivotal role in ensuring Powerfleet's customers achieve their desired outcomes with our solutions. You will act as a strategic advisor, guiding customers through onboarding … driving adoption, and fostering long-term partnerships. By proactively identifying opportunities and mitigating risks, you will maximize customer satisfaction, retention, and revenue growth. This position is ideal for a customer-centric professional who thrives in a collaborative, fast-paced environment and is passionate about leveraging technology to drive business success. Key Responsibilities Customer Onboarding & Implementation Work in More ❯

teams, Commercial team, Sales Centre Working Hours: 37.5 hours, Monday – Friday. Hybrid working pattern, with weekly office days required. Contract Type: Full Time, Permanent Salary: £50k - £60k, depending on experience In a Nutshell: Make an impact by shaping CRO programmes that drive real results and customer experiences. Use your expertise with A/B testing, GA4, and behavioural … the pool after a morning yoga session, we create holidays that are as active or laid-back as our guests want them to be. With over 40 years of experience, we’re proud to be the UK’s leading active holiday company. Our passionate team, both overseas and at our Head Office, plays a vital role in delivering exceptional … Comfortable working in a fast-paced, commercial environment, you manage multiple projects with accuracy and attention to detail while keeping results at the forefront. With at least three years’ experience running performance-driven CRO programmes, you are confident using A/B testing tools (e.g. Symplify, VWO, Optimizely, AB Tasty), Google Analytics (GA4), heatmap and behavioural analysis platforms such More ❯