276 to 300 of 1,079 Customer Experience Jobs in the UK

point of contact for all Professional Services needs regionally. The role requires a strategic partner, working closely with our global teams and network of implementation partners to onboard our customer teams onto the AuditBoard Connected Risk platform. Key Responsibilities Foster meaningful customer relationships to position AuditBoard as a long-term strategic partner. Build and lead the UK Professional … Services team, developing and executing strategies that enhance service delivery and customer satisfaction for our clients and through regional partners. Drive a culture of excellence and continuous improvement, ensuring seamless cross-functional collaboration to provide a stellar customer experience from contract to go-live and beyond. Oversee and ensure the successful delivery of our SaaS solutions for … platform. Serve as the primary point of contact for all professional services inquiries in the UK, building and maintaining strong relationships with key stakeholders. Guarantee a high level of customer service and swiftly resolve issues by partnering with internal teams, including Sales, Product, Engineering, and Support. Lead the design and delivery of efficient deployment methodologies that streamline our implementation More ❯

dynamic Account Executive to join their London-based team and drive new business growth. The Opportunity As an Account Executive , you'll play a critical role in expanding the customer base across UK. This role is ideal for a driven sales professional with proven success in IT solutions sales , particularly in hardware (devices, endpoints, infrastructure), who is comfortable managing … and align our solutions Use structured sales methodologies (e.g. MEDDICC ) to qualify opportunities and close deals efficiently Collaborate with internal teams (pre-sales, logistics, support) to deliver a seamless customer experience Achieve and exceed monthly, quarterly, and annual sales targets It would be a distinct advantage to have any of the skill and experience; Proven experience … record of hitting or exceeding targets? Demonstrable success selling IT devices or hardware solutions to SME clients? Ability to manage and close complex sales cycles with multiple stakeholders involved? Experience engaging business and technical decision-makers at all levels? Understanding and application of sales methodologies such as MEDDICC , SPIN, or Challenger? Strong commercial acumen, communication, and negotiation skills? Based More ❯

your ideas matter? Ready to grow your career while making a positive difference for customers and the planet? Our client is on the lookout for a proactive and personable Customer Success Specialist to join their certified B Corp SaaS business that's leading the way in innovation and customer experience. This is a fantastic opportunity to be part … committed to making a positive impact for people, customers and the planet Regular team socials and an inclusive, collaborative culture You will be joining an existing small team of customer centric Customer Service Advisors. You will be supporting customers with inquiries post sale, onboarding and offering continuous high levels of service. This could include raising customer tickets … and seeing the customer enquiry through to completion. What You'll Be Doing? Acting as the first point of contact for customers, delivering friendly and professional support via phone and email Managing customer queries end-to-end, ensuring timely resolutions and effective follow ups Building strong relationships with clients, keeping them informed and ensuring a positive experience More ❯

organisation has a long-standing presence in the UK, where it continues to invest heavily in Business Process Services (BPS) to help clients optimise operations, reduce costs, and enhance customer experiences. Recognised among the top 3 BPS providers in the UK market, the firm is committed to fostering a diverse and inclusive workplace, offering exceptional training resources, career development … s a place where your skills and ideas can directly impact major organisations across multiple industries. *** PLEASE DO NOT APPLY UNLESS YOU ARE A BPO/BPS PROFESSIONAL WITH EXPERIENCE WORKING IN A GSI OR CONSULTING ORGANISATION *** About the Role As a Sales Enablement Lead, you will be at the forefront of the company’s BPS growth strategy, playing … ll be expected to lead conversations with CXOs, respond to complex RFPs, and design tailored BPS offerings that solve real-world business challenges in finance, HR, supply chain, and customer experience. Key Responsibilities Define and execute the BPS go-to-market strategy for your assigned sector (CMI or BFSI) Drive the full sales lifecycle from opportunity identification to contract More ❯

organisation has a long-standing presence in the UK, where it continues to invest heavily in Business Process Services (BPS) to help clients optimise operations, reduce costs, and enhance customer experiences. Recognised among the top 3 BPS providers in the UK market, the firm is committed to fostering a diverse and inclusive workplace, offering exceptional training resources, career development … s a place where your skills and ideas can directly impact major organisations across multiple industries. *** PLEASE DO NOT APPLY UNLESS YOU ARE A BPO/BPS PROFESSIONAL WITH EXPERIENCE WORKING IN A GSI OR CONSULTING ORGANISATION *** About the Role As a Sales Enablement Lead, you will be at the forefront of the company’s BPS growth strategy, playing … ll be expected to lead conversations with CXOs, respond to complex RFPs, and design tailored BPS offerings that solve real-world business challenges in finance, HR, supply chain, and customer experience. Key Responsibilities Define and execute the BPS go-to-market strategy for your assigned sector (CMI or BFSI) Drive the full sales lifecycle from opportunity identification to contract More ❯

organisation has a long-standing presence in the UK, where it continues to invest heavily in Business Process Services (BPS) to help clients optimise operations, reduce costs, and enhance customer experiences. Recognised among the top 3 BPS providers in the UK market, the firm is committed to fostering a diverse and inclusive workplace, offering exceptional training resources, career development … s a place where your skills and ideas can directly impact major organisations across multiple industries. *** PLEASE DO NOT APPLY UNLESS YOU ARE A BPO/BPS PROFESSIONAL WITH EXPERIENCE WORKING IN A GSI OR CONSULTING ORGANISATION *** About the Role As a Sales Enablement Lead, you will be at the forefront of the company’s BPS growth strategy, playing … ll be expected to lead conversations with CXOs, respond to complex RFPs, and design tailored BPS offerings that solve real-world business challenges in finance, HR, supply chain, and customer experience. Key Responsibilities Define and execute the BPS go-to-market strategy for your assigned sector (CMI or BFSI) Drive the full sales lifecycle from opportunity identification to contract More ❯

organisation has a long-standing presence in the UK, where it continues to invest heavily in Business Process Services (BPS) to help clients optimise operations, reduce costs, and enhance customer experiences. Recognised among the top 3 BPS providers in the UK market, the firm is committed to fostering a diverse and inclusive workplace, offering exceptional training resources, career development … s a place where your skills and ideas can directly impact major organisations across multiple industries. *** PLEASE DO NOT APPLY UNLESS YOU ARE A BPO/BPS PROFESSIONAL WITH EXPERIENCE WORKING IN A GSI OR CONSULTING ORGANISATION *** About the Role As a Sales Enablement Lead, you will be at the forefront of the company’s BPS growth strategy, playing … ll be expected to lead conversations with CXOs, respond to complex RFPs, and design tailored BPS offerings that solve real-world business challenges in finance, HR, supply chain, and customer experience. Key Responsibilities Define and execute the BPS go-to-market strategy for your assigned sector (CMI or BFSI) Drive the full sales lifecycle from opportunity identification to contract More ❯

organisation has a long-standing presence in the UK, where it continues to invest heavily in Business Process Services (BPS) to help clients optimise operations, reduce costs, and enhance customer experiences. Recognised among the top 3 BPS providers in the UK market, the firm is committed to fostering a diverse and inclusive workplace, offering exceptional training resources, career development … s a place where your skills and ideas can directly impact major organisations across multiple industries. *** PLEASE DO NOT APPLY UNLESS YOU ARE A BPO/BPS PROFESSIONAL WITH EXPERIENCE WORKING IN A GSI OR CONSULTING ORGANISATION *** About the Role As a Sales Enablement Lead, you will be at the forefront of the company’s BPS growth strategy, playing … ll be expected to lead conversations with CXOs, respond to complex RFPs, and design tailored BPS offerings that solve real-world business challenges in finance, HR, supply chain, and customer experience. Key Responsibilities Define and execute the BPS go-to-market strategy for your assigned sector (CMI or BFSI) Drive the full sales lifecycle from opportunity identification to contract More ❯

award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here … will see you working with some of the UK's leading charities providing a first class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. This role goes beyond answering calls and logging tickets — it’s about owning every challenge, delivering exceptional … and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s. Maintaining good customer relations, including visiting sites within the greater London More ❯

next stage of growth. You will inherit an established team of developers with the goal to organise, motivate, and elevate them - introducing discipline, delivery confidence, and clear outcomes. Ethical, customer-centric solutions are at the heart of this business, where customer experience and patient welfare is paramount. This will be reflected in your experience which should … include customer driven SaaS solutions in a fast scaling environment. Essential Criteria: 10+ years' senior technology leadership, with a track record of delivering at scale in regulated SaaS technology. Proven success in scaling software development teams in high demand, fast growing environments. Direct experience in Consumer Products - Direct to Customer (DTC) and/or B2C markets. A … career within software development, from hands-on proficiency to senior leadership. Experience leading and elevating existing teams, instilling discipline and delivery confidence. Deep understanding of modern development practices, delivery, prioritisation, and business alignment. Hands-on leadership style: you clear blockers and enable delivery, not just write strategy. Strong grasp of security, compliance, and governance in healthcare/regulated environments. More ❯

To be considered for this role, candidates must meet all of the following criteria: Have experience in the ecommerce or retail sector, with a genuine interest in mobile technology. Have experience managing their own portfolio, as well as leading a team and providing escalation support to other PMs. Based in the UK and eligible to work here. About … Poq Join Poq, the 'super app' SaaS company that empowers retailers and brands to drive fast growth and revolutionise their customer experience through highly effective and fully customisable mobile native apps. We partner with leading retailers to strengthen their brands, boost sales, drive loyalty, and deliver personalised content, communications, and rewards. Our clients include global names such as … Capture lessons learned from projects and ensure they are fed back into future ways of working. Drive consistency in governance, reporting, and client communication. What we’re looking for Experience: Hands-on project management experience, ideally in a SaaS environment. Proven line management experience with Project Managers or similar roles. Strong background in project and portfolio management More ❯

passion for future vehicle development? If so, Expleo have an opportunity for you! Our client, a prestigious Automotive Manufacturer, is currently recruiting for a Data Engineer to join their Customer Relationship Centre team. As a Data Engineer you will play a key part in enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer … insights. Based in Warwickshire, you will be supporting, a dedicated and enthusiastic team, on a contract basis. You will work closely with analysts, developers, and operational teams to support customer experience initiatives. . Responsibilities of the Data Engineer will include: Design, build, and maintain scalable data pipelines to support customer service operations Migrate and modernise legacy data … systems to cloud-based solutions Integrate data from CRM systems and customer touchpoints into cloud platforms Ensure data quality, consistency, and availability for reporting and analytics Collaborate with Data Analysts to deliver actionable insights Develop and maintain documentation for data architecture, workflows, and processes Troubleshoot and resolve data-related issues, ensuring minimal disruption to service operations Support automation of More ❯

generative AI journeys within the IVR, helping redefine how customers interact with E.ON Next. This will involve exploring how AI can improve automation, personalise interactions and enhance the overall customer experience. You'll also contribute more broadly to the evolution of our Contact products, supporting a range of initiatives that improve customer and Energy Specialist experiences. Here's … measure success, inform prioritisation and tell compelling stories Conduct research to explore trends, best practices and innovative ideas for our products Mentor and support more junior colleagues, sharing your experience and insights Build strong relationships across teams to champion collaboration and alignment Are we the perfect match? You have hands-on experience applying AI or machine learning concepts … ideally in customer experience, contact centres, or conversational/voice applications. You have significant experience in technology and/or energy sectors You hold a degree in a relevant field or equivalent experience You understand tech trends and complex delivery pipelines You're adaptable, comfortable with ambiguity and open to feedback You excel at relationship building More ❯

The Role At mpro5, we’re building something exciting. As a growing AIM-listed SaaS company, we’re seeking an experienced Customer Success Manager who is passionate about delivering exceptional outcomes for our customers. As a Senior Customer Success Manager, you will take ownership of the customer journey from signature through to renewal. You will act as … a trusted advisor on all things mpro5, driving adoption, growing accounts, and ensuring customer retention. You’ll develop an in-depth understanding of your customer base and collaborate closely with teams across the business to deliver an exceptional customer experience. Key Responsibilities Build strong relationships with key contacts and gain a deep understanding of their business needs. … Coordinate customer onboarding and support the Implementation team in defining success criteria aligned to pain points identified in the sales process. Partner with the Sales team to support renewals. Collaborate with the Delivery team to drive adoption and reduce churn. Identify up-sell opportunities for additional recurring revenue and Professional Services. Act as the voice of the customer More ❯

The Role At mpro5, we’re building something exciting. As a growing AIM-listed SaaS company, we’re seeking an experienced Customer Success Manager who is passionate about delivering exceptional outcomes for our customers. As a Senior Customer Success Manager, you will take ownership of the customer journey from signature through to renewal. You will act as … a trusted advisor on all things mpro5, driving adoption, growing accounts, and ensuring customer retention. You’ll develop an in-depth understanding of your customer base and collaborate closely with teams across the business to deliver an exceptional customer experience. Key Responsibilities Build strong relationships with key contacts and gain a deep understanding of their business needs. … Coordinate customer onboarding and support the Implementation team in defining success criteria aligned to pain points identified in the sales process. Partner with the Sales team to support renewals. Collaborate with the Delivery team to drive adoption and reduce churn. Identify up-sell opportunities for additional recurring revenue and Professional Services. Act as the voice of the customer More ❯

emerging generative AI journeys within the IVR, helping redefine how customers interact with E.ON Next.This will involve exploring how AI can improve automation, personalise interactions and enhance the overall customer experience.You'll also contribute more broadly to the evolution of our Contact products, supporting a range of initiatives that improve customer and Energy Specialist experiences. Here's a … measure success, inform prioritisation and tell compelling stories Conduct research to explore trends, best practices and innovative ideas for our products Mentor and support more junior colleagues, sharing your experience and insights Build strong relationships across teams to champion collaboration and alignment You have hands-on experience applying AI or machine learning concepts - ideally in customer experience, contact centres, or conversational/voice applications. You have significant experience in technology and/or energy sectors You hold a degree in a relevant field or equivalent experience You understand tech trends and complex delivery pipelines You're adaptable, comfortable with ambiguity and open to feedback You excel at relationship building and stakeholder management You're More ❯

on-call duty . While weekend on-site attendance is not required, weekend shift coverage may be scheduled. To be successful in this role, you will need the following: Experience in Cryptography and Information Security. ITIL Foundation certification. Experience in Key Management. Experience in HSM configuration/installation/support. Certificate management experience. Strong stakeholder management with … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Analyst Expectations Perform prescribed activities in a timely manner and … to a high standard consistently driving continuous improvement. In-depth technical knowledge and experience in their assigned area of expertise. Thorough understanding of the underlying principles and concepts within the area of expertise. Develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner More ❯

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital … channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s … make more thoughtful decisions, and drive collective success. Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone—we More ❯

create lasting impact for our customers. Our Professional Services team sits at the heart of that mission, making sure every deployment runs smoothly, every migration is seamless, and every customer walks away confident in their decision to partner with us.We're looking for a skilled Professional Services Consultant who thrives on solving problems, building trusted relationships, and making complex … projects feel simple. You'll work directly with our customers to bring Mimecast's services to life, while partnering with teams across Support, Product, Engineering, Customer Experience, and Sales to make sure every implementation delivers value.If you're the kind of person who gets excited by collaboration, loves getting technical, and knows how to keep projects on track … or feature requests with Support and Product Development Spot opportunities to upsell additional products and services where they'll add value Collaborate with cross-functional teams to deliver exceptional customer outcomes What You'll Bring Strong IT administration skills with Microsoft Exchange (on-prem, Azure, Exchange Online), Google Workspace, or other email systems Advanced knowledge of key technical requirements More ❯

objectives. Architect and propose tailored AI solutions that clearly map our technology to the client's specific use cases and desired business outcomes (e.g., increased revenue, reduced costs, improved customer experience). Develop and deliver compelling proof-of-concepts (POCs), custom demos, and technical presentations that showcase the capabilities and ROI of our AI solutions. Sales Execution & Partnership … and non-technical audiences. Build and maintain strong, trusted relationships with key technical and operational stakeholders in client organizations. Product & Market Expertise (20%) Serve as the voice of the customer, providing critical feedback to our Product and Engineering teams to inform the product roadmap. Maintain a deep, hands-on understanding of our AI platform, its APIs, and its underlying … AI/ML market. Qualification and expertise: Bachelor's degree in Computer Science, Engineering, Data Science, or a related technical field. Advanced degree is a plus. 3+ years of experience in a Sales/Solutions Engineer, Customer-Facing Data Scientist, or Technical Product Manager role, preferably in a B2B SaaS or AI/ML company. Hands-on experience More ❯

objectives. Architect and propose tailored AI solutions that clearly map our technology to the client's specific use cases and desired business outcomes (e.g., increased revenue, reduced costs, improved customer experience). Develop and deliver compelling proof-of-concepts (POCs), custom demos, and technical presentations that showcase the capabilities and ROI of our AI solutions. Sales Execution & Partnership … and non-technical audiences. Build and maintain strong, trusted relationships with key technical and operational stakeholders in client organizations. Product & Market Expertise (20%) Serve as the voice of the customer, providing critical feedback to our Product and Engineering teams to inform the product roadmap. Maintain a deep, hands-on understanding of our AI platform, its APIs, and its underlying … AI/ML market. Qualification and expertise: Bachelor's degree in Computer Science, Engineering, Data Science, or a related technical field. Advanced degree is a plus. 3+ years of experience in a Sales/Solutions Engineer, Customer-Facing Data Scientist, or Technical Product Manager role, preferably in a B2B SaaS or AI/ML company. Hands-on experience More ❯

objectives. Architect and propose tailored AI solutions that clearly map our technology to the client's specific use cases and desired business outcomes (e.g., increased revenue, reduced costs, improved customer experience). Develop and deliver compelling proof-of-concepts (POCs), custom demos, and technical presentations that showcase the capabilities and ROI of our AI solutions. Sales Execution & Partnership … and non-technical audiences. Build and maintain strong, trusted relationships with key technical and operational stakeholders in client organizations. Product & Market Expertise (20%) Serve as the voice of the customer, providing critical feedback to our Product and Engineering teams to inform the product roadmap. Maintain a deep, hands-on understanding of our AI platform, its APIs, and its underlying … AI/ML market. Qualification and expertise: Bachelor's degree in Computer Science, Engineering, Data Science, or a related technical field. Advanced degree is a plus. 3+ years of experience in a Sales/Solutions Engineer, Customer-Facing Data Scientist, or Technical Product Manager role, preferably in a B2B SaaS or AI/ML company. Hands-on experience More ❯

objectives. Architect and propose tailored AI solutions that clearly map our technology to the client's specific use cases and desired business outcomes (e.g., increased revenue, reduced costs, improved customer experience). Develop and deliver compelling proof-of-concepts (POCs), custom demos, and technical presentations that showcase the capabilities and ROI of our AI solutions. Sales Execution & Partnership … and non-technical audiences. Build and maintain strong, trusted relationships with key technical and operational stakeholders in client organizations. Product & Market Expertise (20%) Serve as the voice of the customer, providing critical feedback to our Product and Engineering teams to inform the product roadmap. Maintain a deep, hands-on understanding of our AI platform, its APIs, and its underlying … AI/ML market. Qualification and expertise: Bachelor's degree in Computer Science, Engineering, Data Science, or a related technical field. Advanced degree is a plus. 3+ years of experience in a Sales/Solutions Engineer, Customer-Facing Data Scientist, or Technical Product Manager role, preferably in a B2B SaaS or AI/ML company. Hands-on experience More ❯

objectives. Architect and propose tailored AI solutions that clearly map our technology to the client's specific use cases and desired business outcomes (e.g., increased revenue, reduced costs, improved customer experience). Develop and deliver compelling proof-of-concepts (POCs), custom demos, and technical presentations that showcase the capabilities and ROI of our AI solutions. Sales Execution & Partnership … and non-technical audiences. Build and maintain strong, trusted relationships with key technical and operational stakeholders in client organizations. Product & Market Expertise (20%) Serve as the voice of the customer, providing critical feedback to our Product and Engineering teams to inform the product roadmap. Maintain a deep, hands-on understanding of our AI platform, its APIs, and its underlying … AI/ML market. Qualification and expertise: Bachelor's degree in Computer Science, Engineering, Data Science, or a related technical field. Advanced degree is a plus. 3+ years of experience in a Sales/Solutions Engineer, Customer-Facing Data Scientist, or Technical Product Manager role, preferably in a B2B SaaS or AI/ML company. Hands-on experience More ❯

growing and innovative SaaS company supporting global brand partners with high-impact digital campaigns. Operating across major European markets, the company is known for its focus on data-driven customer experience and campaign performance. Main duties: Deliver exceptional post-sales support and digital campaign execution for clients across EMEA, particularly German-speaking markets. Ensure campaign success through effective … and present insights to internal stakeholders and clients - Support junior team members and contribute to process improvement The candidate: - Fluency in German and English is essential (spoken and written) - Experience in a customer success, digital marketing or project management role - Proven experience running digital or social media campaigns is required - Industry background in beauty, FMCG, or consumer … is highly desirable - Organised, detail-oriented and able to manage multiple deadlines - Excellent communication and interpersonal skills - Analytical mindset with the ability to interpret and present campaign data - Prior experience in a SaaS environment or marketing agency is advantageous The salary: Up to £50,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment More ❯