301 to 325 of 950 Customer Experience Jobs in the UK

Head of Customer Operations Salary : £35,000 - £40,000 per annum Location : Remote (UK-based preferred) Roto VR is on a mission to revolutionise the way we experience Virtual Reality. Our award-winning Roto VR chairs bring a new level of immersion to gaming, simulation, training, and entertainment. We're scaling fast, selling through global retailers including Amazon … Argos, Best Buy and Costco, and we're looking for a Head of Customer Operations to join our growing team. This is a key role, ensuring that every customer - from hardcore VR gamers to global enterprise clients - receives the world-class service they expect from an innovative tech leader. We're looking for a proactive, customer-focused … applicant who has a genuine passion and interest in virtual reality gaming and technology. Must Haves: Genuine enthusiasm for VR and gaming. Strong understanding of Shopify. Proven experience with CRM systems (HubSpot ideal). Solid grasp of logistics (domestic: UK & USA; international). Nice To Haves: Experience in technology product launches. Marketing exposure: Email, Google Ads, Meta Ads. More ❯

Head of Customer Operations Salary : £35,000 - £40,000 per annum Location : Remote (UK-based preferred) Roto VR is on a mission to revolutionise the way we experience Virtual Reality. Our award-winning Roto VR chairs bring a new level of immersion to gaming, simulation, training, and entertainment. We’re scaling fast, selling through global retailers including Amazon … Argos, Best Buy and Costco, and we’re looking for a Head of Customer Operations to join our growing team. This is a key role, ensuring that every customer – from hardcore VR gamers to global enterprise clients – receives the world-class service they expect from an innovative tech leader. We're looking for a proactive, customer-focused … applicant who has a genuine passion and interest in virtual reality gaming and technology. Must Haves: Genuine enthusiasm for VR and gaming. Strong understanding of Shopify. Proven experience with CRM systems (HubSpot ideal). Solid grasp of logistics (domestic: UK & USA; international). Nice To Haves: Experience in technology product launches. Marketing exposure: Email, Google Ads, Meta Ads. More ❯

Project Manager - Blackburn, Lancashire - £50-55k Project Manager, Software, Autotask PSA, Solution Delivery, Customer, Budget, Enterprise software This leading Software Solutions provider based in Blackburn are looking for an experienced Project Manager to take ownership of Project delivery and manage communication with customers and other stakeholders. This is a senior role ideal for someone who combines a passion … customers in mind Product project financial reports from all resources and partners involved in project delivery Ensure project hand-over takes place to software support and account management Core experience 5+ years experience providing project management of IT solution delivery Background working in delivering projects within software development and providing support of the product afterwards Using Autotask projects …/other PSA solutions Excellent communication and stakeholder management skills Experience working with Enterprise software Strong commercial acumen whilst managing projects including plans, budgets, delivery and customer aftercare Retail, EPOS, or Wholesale experience is desirable! They are offering a competitive salary and package in a supportive, collaborative culture where your input will be valued. They offer opportunities More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital - Website and app reporting, deep-dive analysis, and future planning CRM - Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights - Understanding and segmenting customer behavior Data Science & Engineering - Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong More ❯

Bedford 1-2 days a week on site (hybrid) Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with … or 2 days in the office and the chance to work with some of the most innovative tools in the industry. Customer Support Engineer Up to £28,000 per annum + benefits The Role: Act as the first line of support for customer incidents, problems, and service requests. Diagnose and troubleshoot technical issues, working across customer environments. … Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs. Provide an exceptional support experience via email, phone, and remote sessions. Mentor customers and help them better understand and manage their own systems. Deploy hotfixes, perform system upgrades, and support software rollouts. Maintain accurate records in the service management system. Participate in an on-call More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS As an Onsite Service Engineer , you will be the first point of contact for maintaining … and supporting cutting-edge print and IT devices at our clients site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction. Key Responsibilities : Diagnose and repair devices to ensure minimal downtime. Monitor devices proactively using advanced software. Provide training and guidance to clients, empowering them to maximise productivity. Collaborate with Apogee and … working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is onsite 5 days per week. SKILLS AND EXPERIENCE REQUIRED Prior experience as an engineer specializing in MFD printers is essential Proven ability to deal with clients in a professional and courteous manner, both remotely and face More ❯

fast-growing scale-ups and global enterprises, such as Trainline, Depop, and TomTom, we're pushing the boundaries of how people learn. Hi, I'm Sam , the Head of CX at HowNow, and we're looking for an experienced Customer Success Manager to join our awesome team. There has never been a better time to join HowNow. From raising … as an L&D and/or Skills expert-acting as an extension to your customers' teams, not just a tool. You'll manage your customers' success through our customer success tools, including Success Plans, Account Maps, and Playbooks. The key things we look for in applicants: You have at least 2-3 years of experience as a … B2B Customer Success Manager within L&D Tech, with good knowledge of the L&D ecosystem. You've worked with and demonstrated value using complex SaaS platforms. You have excellent written, verbal communication, and presentation skills at all business levels. You're comfortable operating across multiple stakeholders with varying demands. You can prioritize effectively in a fast-paced environment. More ❯

Join a globally distributed team where challenge is a mindset, innovation is key, and excellence is non-negotiable. Create impact. Drive change. Grow with Payara. Role Overview As the Customer Success Manager, you will manage and grow a portfolio of Tier 2/low-touch customers, playing a vital part in enhancing customer retention, driving revenue growth, and … delivering exceptional customer experiences. This is a high-impact, client-facing position that serves as a critical bridge between our customers and internal teams, ensuring continued success for both parties. Summary Details Role: Customer Success Manager Seniority: Mid - Level Location: UKor Europe (100% Remote) Compensation: Competitive salary dependent on market location What you will be doing Managing a … Developing and maintaining strong client relationships as the main point of contact Owning the end-to-end contract renewal and account review processes Acting as the voice of the customer within Payara, ensuring internal teams understand client needs Liaising between customers and internal service teams to escalate and resolve issues Tracking account sentiment and conducting regular customer check More ❯

Incident Management Platform and Process exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages. You will be responsible for enhancing customer experience by ensuring efficient and effective alert management resolution, reducing engineering interruptions, and boosting product awareness. This role involves developing a robust knowledge base, identifying common usage issues … and creating solutions that establish the Alerting and Incident Management Platform's capabilities in terms of performance, pains, and business use cases we deliver. Key Responsibilities: Improve Customer Satisfaction Improve turnaround time to resolve customer satisfaction. Work closely with engineering and technical account managers to ensure customers can achieve their ambitions using the Coralogix Alerting and Incident Management … the team and establish credibility through effective communication and presentation. Requirements Bachelor's degree or higher in Computer Science or IT Engineering. 5+ years of extensive, hands-on Engineering experience in Software Engineering, especially experience with DevTools and Infrastructure Engineering. Deep understanding of incident management systems and alert correlation at scale. Prior experience with alert routing, on More ❯

Growth leader, this role is perfect for someone hungry to grow. You'll own CRM strategy and execution, working cross-functionally to build campaigns, optimise flows, and ensure the customer experience keeps subscribers engaged and loyal. You'll collaborate with agency partners, designers, product and data teams to ensure communications hit the mark, especially heading into Black Friday … and beyond. This is a high-impact position with a clear path to grow into a more strategic, analytics-led role as the team scales. SKILLS + EXPERIENCE 3-5 years CRM experience, ideally in a D2C or fast-paced environment Proficient with segmentation, logic building, campaign management in a platform like Klaviyo Comfortable with Canva or Figma … for light-touch email design (nice to have) Tenacious, proactive, and happy to get stuck into the details Experience across customer lifecycle and retention strategy More ❯

while supporting the Service Desk Manager with escalations, improvement projects, and long-term service development. This position combines operational responsibility with strategic input, offering the opportunity to directly shape customer experience and team performance. Key Responsibilities Manage all day-to-day service desk operations, ensuring cases are handled promptly and SLAs are achieved. Monitor and manage workloads, case … queues, phone lines, and dashboards to maintain service performance. Provide leadership, direction, and support to engineers, ensuring quality and consistency of service delivery. Act as escalation point for customer issues, critical incidents (P1s), and vulnerability triage. Oversee shift management, ensuring appropriate cover and resource allocation. Carry out regular quality checks on cases, ensuring high standards of communication and resolution. … Track, analyse, and report on SLAs, KPIs, team stats, and customer feedback. Work with the Service Desk Manager on process improvements, customer escalations, and side projects. Contribute to continuous service improvement by identifying and implementing process and performance enhancements. Participate in team meetings, customer reviews, and service improvement initiatives. Person Specification Skills & Knowledge Proven experience in More ❯

PARP network • Building and nurturing strategic partnerships with location providers • Working with cross-functional teams to ensure seamless network growth • Analyzing performance metrics and driving continuous improvement • Managing complex, customer-impacting projects from conception to completion The ideal candidate combines strategic thinking with operational excellence, possesses strong analytical and relationship-building skills, and thrives in a fast-paced, dynamic … environment. This role offers the opportunity to significantly impact Amazon's delivery infrastructure and shape the future of customer convenience across Central Europe. Join us in transforming the future of the pickup and returns network across Central Europe. Key job responsibilities Working within one of the fastest growing areas of Amazon, you will play a leading role in building … up actions based on that. - To engage with multiple external and internal stakeholders from Account Management, Marketing, Finance, Business planning, Legal and Product Management to ensure the best possible customer experience throughout the complete project life-cycle. - Manage customer-impacting projects through internal and external stakeholders. BASIC QUALIFICATIONS - A degree - Advanced proficiency in written and verbal German More ❯

progress. Our collective focus is on delivering unmatched value that resonates with our customers, and you can take pride in being involved with it. About the Team As a Customer Success Manager (CSM) at Spectro Cloud, you will play a critical role in driving customer satisfaction, retention, and growth. You will be guiding clients through their journey with … Spectro Cloud and ensuring they maximize the value from our solutions. Your goal will be to build strong relationships, understand customer needs, and drive successful product adoption through to renewal. What You'll Do You will be the trusted advisor to our clients, helping them to fully leverage our Kubernetes solutions to achieve their business objectives. Guiding customers through … technical teams, senior executives and engaging in business and technical conversations at multiple levels of the organization. You will be the user's internal advocate, helping ensure an excellent experience, and gathering feedback on ways that Spectro Cloud can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and More ❯

/3rd line firewall configuration and troubleshooting oWorking on a varied ServiceDesk within the ITIL framework oScoping and designing solutions for clients oDelivering on-site and remote projects •Required Experience: oFortinet NSE4 certification or equivalent experience oThorough understanding of Networking Principles i.e. DNS, DHCP, IP Subnetting, Routing oMicrosoft Intune and Entra ID (Prev. Azure AD) oEmail Protection and … security oThorough understanding of Web Filtering configuration oAruba Wired and Wireless •Desirable Experience: oPrevious experience delivering IT Services within schools or educational organisations oBarracuda Email Protection oServer and Storage Technologies (Hyper-V, VMware, HPE) oVeeam or other backup technologies oSophos or other XDR technologies 1.6.2. Responsibilities and Tasks •Leverage our portfolio of accomplished industry-leading technologies to: oAct … from discovery through to completion Resolving and acting as a point of escalation for all customers. •Working closely with all areas of the business to ensure that a positive customer experience is maintained consistently. oKeep informed of Market and Competitor activity and feed this back to the team to ensure we are always providing the best value and More ❯

We’re looking for an experienced and inspiring Customer Support Team Leader to join our team. In this role, you’ll lead and support our fantastic team of Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role in coaching the team, optimising support processes, and ensuring service … excellence across every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear from you. What You’ll Do: Lead and inspire a team of Customer Support Advisors and Specialists to consistently deliver empathetic, solution-focused support Mentor team members, building their … in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organise team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through regular reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries with care and urgency Champion the More ❯

We’re looking for an experienced and inspiring Customer Support Team Leader to join our team. In this role, you’ll lead and support our fantastic team of Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role in coaching the team, optimising support processes, and ensuring service … excellence across every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear from you. What You’ll Do: Lead and inspire a team of Customer Support Advisors and Specialists to consistently deliver empathetic, solution-focused support Mentor team members, building their … in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organise team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through regular reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries with care and urgency Champion the More ❯

based) Salary: £25,000 - £30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where … across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops, mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with … Windows OS, Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage multiple issues simultaneously. Full, clean UK driving licence is essential due to location. Why Join Us? Salary up to £30,000 per annum depending on experience. Be part of a friendly, collaborative IT team with opportunities for progression. More ❯

week). Purpose of the role: * This role sit within the Commercial Banking Regulatory & Complex Project team there is a need for a Senior Programme Manager with specific payments experience to work on the ISO Programme. What you'll do: Provide Senior Management oversight and leadership for key scope areas of the C&I ISO Programme, focusing on end … to end payment flow migrations for key customer segments, including FI/Agency Banking and Correspondent banking relationships. Direct responsibility for Business Readiness Project Managers, Business Analysts, Migration Managers. Programme responsibility for Customer Journey Developers and Product Owners across the programme. Drive customer Adoption to interlock and enable Programme Outcomes. Advocate for utilisation of ISO Benefits in … customer onboarding/product design/propositional enhancements and strategy in the wider MMM Goal and beyond. Relentless customer focus, considering the full E2E customer experience in the context of our programme activities - delivering clear experience guidance and training to partner banks and colleagues in all areas. Own the risk profile/risk tolerance for More ❯

About your team : The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions. About your role : We're looking for a creative and collaborative Service Designer to support the design and improvement of end-to-end … and stakeholders, you'll champion collaboration, communication and an holistic approach to design that leads to simpler, more human experiences. Day-to-day you will be conducting research into customer and colleague needs, running or participating in workshops, mapping experiences and designing and testing service prototypes. If you're passionate about designing services, we'd love to hear from … you. Here's what we're looking for: Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a background in UX Design or UX Research. Proficient in user/customer research (qualitative and quantitative) and Service Design methods. Experience in creating customer journey maps, service blueprints, process maps, personas, service More ❯

Company Description Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enables clients to navigate large-scale digital transformation programs. Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability … to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology, and more. Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands! Position Summary We … with evolving business requirements. Lead Agile ceremonies, bi-weekly sprints, and stakeholder demos. Collaborate with business and technical leaders to execute Client's convergence strategy . Required Skills and Experience Proven experience managing large-scale Martech or digital transformation projects . Strong background in Agile methodology , backlog management, and sprint planning. Demonstrated ability to manage multi-vendor teams More ❯

Company Description Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enables clients to navigate large-scale digital transformation programs. Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability … to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology, and more. Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands! Position Summary We … with evolving business requirements. Lead Agile ceremonies, bi-weekly sprints, and stakeholder demos. Collaborate with business and technical leaders to execute Client's convergence strategy . Required Skills and Experience Proven experience managing large-scale Martech or digital transformation projects . Strong background in Agile methodology , backlog management, and sprint planning. Demonstrated ability to manage multi-vendor teams More ❯

Company Description Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enables clients to navigate large-scale digital transformation programs. Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability … to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology, and more. Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands! Position Summary We … with evolving business requirements. Lead Agile ceremonies, bi-weekly sprints, and stakeholder demos. Collaborate with business and technical leaders to execute Client's convergence strategy . Required Skills and Experience Proven experience managing large-scale Martech or digital transformation projects . Strong background in Agile methodology , backlog management, and sprint planning. Demonstrated ability to manage multi-vendor teams More ❯

technology leadership across automation platforms and capabilities. This role is responsible for shaping the automation vision, mentoring engineering teams, and ensuring excellence in delivery, with a strong focus on customer experience and operational efficiency. Key Responsibilities Lead the strategic direction of automation technologies and operating models. Collaborate with Enterprise Architects, Automation Architects, and SMEs to design customer-centric automation platforms. Engineer and build features that deliver customer value, setting standards and best practices across teams. Define and communicate technical vision and roadmaps, ensuring alignment with business priorities. Measure and improve team performance, mentoring colleagues and fostering engineering excellence. Develop and present business cases for platform upgrades to SLT, translating technical needs into business language. Maintain … coaching to address development needs. Cultivate leadership within the team, ensuring succession planning and reducing single points of failure. Perform other duties as reasonably required by the role. Skills & Experience Minimum 15 years of experience in automation and software engineering. Proven leadership and mentoring experience in multicultural engineering environments. Expertise in automation platforms including: Dynamics 365 CE More ❯

Info about the Company An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for various industries. Info about what the Global Customer Support Manager role entails The Global Customer Support Manager oversees the daily operations of a geographically distributed Customer Support team across the UK, USA, Germany, and China. … This role combines strong leadership with strategic customer advocacy, aiming to enhance satisfaction through faster support responses, effective issue resolution, and ensuring customer feedback drives product and process improvements. The position involves building and maintaining strong relationships with key accounts, understanding their industries, and offering tailored solutions to meet their business goals. Acting as a trusted advisor and … point of escalation, the Manager works cross-functionally with engineering, product, and other internal teams to improve the customer experience, implement best practices, and prepare for new product releases. Frequent international travel is required, along with a deep understanding of the product portfolio, their applications, and the industries in which customers operate. Requirements of a Global Customer More ❯

are currently recruiting for an experienced Account Manager to join our expanding team. This is a fantastic opportunity for someone with a strong track record of developing long-term customer relationships, ideally in the EPOS or retail software industry. You will take ownership of a portfolio of existing customers, working to ensure they are realising the full value of … our solutions. From driving adoption of our latest features to cross-selling new modules and services youll play a key role in customer success, revenue growth, and long-term retention. The role will also focus on migrating clients to our integrated payments solution, ClearAccept, using a consultative and strategic approach to influence decision-making and adoption. What youll do … Build strong relationships with existing clients and maintain regular contact to ensure satisfaction and retention Identify and close cross-sell and upsell opportunities within your customer base to meet agreed sales targets Develop a deep understanding of Swan Retails solutions and guide customers to use our tools more effectively Provide consultative guidance to customers to align their technology roadmaps More ❯