301 to 325 of 1,079 Customer Experience Jobs in the UK

growing and innovative SaaS company supporting global brand partners with high-impact digital campaigns. Operating across major European markets, the company is known for its focus on data-driven customer experience and campaign performance. Main duties: Deliver exceptional post-sales support and digital campaign execution for clients across EMEA, particularly German-speaking markets. Ensure campaign success through effective … and present insights to internal stakeholders and clients - Support junior team members and contribute to process improvement The candidate: - Fluency in German and English is essential (spoken and written) - Experience in a customer success, digital marketing or project management role - Proven experience running digital or social media campaigns is required - Industry background in beauty, FMCG, or consumer … is highly desirable - Organised, detail-oriented and able to manage multiple deadlines - Excellent communication and interpersonal skills - Analytical mindset with the ability to interpret and present campaign data - Prior experience in a SaaS environment or marketing agency is advantageous The salary: Up to £50,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision … ROI. Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham (fully expensed) Key Responsibilities: Analyse More ❯

IGT Solutions - Director of Sales We launched in 1998 with a small team dedicated to enabling a better customer experience for a single client. Over the last 25 years that small team has leveraged an entrepreneurial spirit to create a truly differentiated experience for some of the world’s most recognizable brands. What started as an innovative … learn from, our team members all around the globe. You’ll have the opportunity to interact with different cultures and work together to help our clients enable a better experience for their customers. What does it mean to be in a Director of Sales & Customer Success (DSCS) role at IGT Solutions? As a Director of Sales & Customer … marketing, operations and solution development experts. You’ll have the opportunity to engage a portfolio that includes some of the world’s most valuable brands as you leverage your experience to engage with senior executives across UK, Europe and all around the globe Responsibilities: · Being a trusted advisor to potential clients, harnessing the resources and capabilities of IGT Solutions More ❯

26m from tier-1 investors (Point Nine, 1kx, Tim Draper, Alven, Ledger Cathay) and partner with clients like Circle, Uniswap, and the Government of El Salvador. We're hiring Customer Support Executives (UK) , crypto native problem solvers who will help some of the world's largest institutions, stablecoin issuers, and DeFi projects get the most out of Cryptio's … enterprise grade back office platform. What you'll do Deliver fast, empathetic, effective support via Plain Partner with Product, Engineering, and Sales to resolve issues and surface customer insights Report bugs, share feature requests, and champion the customer's voice in product discussions Develop deep product expertise and help teammates with best practices and workarounds Own projects that … than support and act as a builder who improves our processes, tools, and customer experience You will collaborate with Product, Sales, and Engineering to influence roadmap and CX You will see a wide range of business models across the crypto economy including exchanges, custodians, wallets, foundations, miners, and gaming Ramp up is intense in a good way with More ❯

and work on implementing real solutions, not just quick fixes. You will want to dive deep and understand how these large systems work. If you like to focus on customer experience, think, and act globally and want to contribute to the operational excellence of data centers, we'd like to meet you! Key job responsibilities - Develop and deploy … and reduce operational overhead - Hire, Develop, and Mentor team members. - Work with other engineers to build and manage massively scaled services - Work with other engineers to diagnose and resolve customer issues - Track the health of our services, identify and fix problems on complex systems with massive scale - Collaborate with some of the leading minds in distributed systems - Participating in … ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 3+ years of engineering team management experience - 7+ years of engineering experience - 7+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the More ❯

email Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using … internal processes Liaise with partners and third-party vendors to resolve customer issues When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Key Requirements Superb customer service, telephone and client facing skills Previous experience providing IT support Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues Some … experience of administering and supporting Active Directory, Group Policy, DNS, Office 365 and SharePoint An understanding of and keen interest in networking technologies The ability to build, configure, administer and support Windows devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill More ❯

months initially, with strong potential for extension About the Role We’re working with one of the UK’s leading banking groups on a major transformation of their customer experience tools. This opportunity sits within a multi-disciplinary team of 5, including UX Design, Content Design, Design Analysis, and User Research—all focused-on redesigning how the bank … captures and responds to customer needs. The team is delivering a needs capture tool—a strategic, customer-focused data product currently being replatformed to align with future architecture and experience standards. The tool is being designed to better equip digital and frontline colleagues to understand customer circumstances and tailor support accordingly. You’ll be joining a … ensure the product is insight-led, technically feasible, and aligned to business and user outcomes. What You’ll Do Lead service design activities for a data-led product supporting customer needs assessment. Collaborate daily with UX designers, content designers, user researchers, and design analysts. Engage with wider delivery teams to shape end-to-end journeys and service architecture. Facilitate More ❯

months initially, with strong potential for extension About the Role We're working with one of the UK's leading banking groups on a major transformation of their customer experience tools. This opportunity sits within a multi-disciplinary team of 5, including UX Design, Content Design, Design Analysis, and User Research-all focused-on redesigning how the bank … captures and responds to customer needs. The team is delivering a needs capture tool-a strategic, customer-focused data product currently being replatformed to align with future architecture and experience standards. The tool is being designed to better equip digital and frontline colleagues to understand customer circumstances and tailor support accordingly. You'll be joining a … ensure the product is insight-led, technically feasible, and aligned to business and user outcomes. What You'll Do Lead service design activities for a data-led product supporting customer needs assessment. Collaborate daily with UX designers, content designers, user researchers, and design analysts. Engage with wider delivery teams to shape end-to-end journeys and service architecture. Facilitate More ❯

scenes. What will your day look like: Proactive Case Management: Youll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly. Customer Interactions: Whether its clients or direct customers, youll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly). Third-Party Wizardry: Managing suppliers? Youve got this … it. Phone Audit: Your phone skills? A+ Lifecycle Metrics: Youll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. Requirements: Relevant Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal Charm Ready to make an impact? Apply now and lets create something extraordinary together! Benefits Career & Purpose Davies Innovation Lab … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past More ❯

we operate a hybrid working model with 3 days of working from home per week. This role is based in the Sleaford office. MRI Software are looking for a customer-focused individual with 2-3 years of experience in a client-facing role. The opportunity is within our Client Support team based in our Sleaford office, supporting clients … software and infrastructure will be provided. In this role, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an exceptional customer experience every day. You will be a key point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range … a year), as well as occasional visits to client offices to assist users with specific areas of system functionality. (All travel will be covered by MRI Software.) Requirements: Proven experience in a customer-facing role (2-3 years) Good interpersonal skills - patience is essential Excellent written and oral communication skills Ability to multi-task and work well under More ❯

executing robust implementations for enterprise-grade customers, utilising Sprinklr's suite of products and services. Your Responsibilities Work with solution consultants and engagement managers to ensure solution designs meet customer needs. Analyse business and technical requirements to create a comprehensive architecture, including low-level designs (LLDs) and an architectural blueprint for digital transformation. This framework will be essential and … should be easy for consumption by the implementation team. Project delivery and handover: Work with consultants to support project delivery and help transition to customer success teams. Engage during the design process to provide oversight and answer operational questions.Provide thought leadership by sharing best practices, industry use cases, and learning from previous projects to improve customer experience. 8+ … years experience in architect and consulting roles, focusing on complex CCaaS/digital transformation.Telco/call Center Network/Infrastructure and SaaS/Cloud enterprise architect experience, gained ideally through working with Experience working with functional business leaders to identify business objectives and develop outcome focused roadmaps and requirements.Expert level understanding of Call Center technology stack, communication More ❯

performance Internal Voice of the Learning Platform : Champion platform capabilities, trade-offs, and future vision to internal stakeholders Strategic Partnerships & Corporate Development Engage with Customers : Collaborate with Product and Customer Experience to participate in Customer Councils and Advisor Boards to feed roadmap and market research Technology Integration Partnerships : Help identify, evaluate, and prioritize technology partners to enhance … Panopto's ecosystem M&A Review and Due Diligence : Support technical and product reviews of potential M&A targets, assessing technology stack, integration complexity, and value alignment Required Qualifications Experience: 8+ years in Product Management, with at least 3 years focused on B2B SaaS platforms, API products, or platform services Technical Acumen: Ability to understand complex architectures and cloud … discuss design trade-offs with engineers Strategic Thinking: Translate business goals into a prioritized platform execution plan Communication & Influence: Excellent written and verbal communication to influence cross-functional teams Experience in a fast-growing, private equity-backed environment is advantageous Education: Bachelor's degree in Computer Science, Engineering, Business, or related technical field Preferred Qualifications Experience with AI More ❯

accounts to increase order volume and product adoption. Identify opportunities for upselling and cross-selling across our technology range. Manage partner information accurately within CRM systems. Deliver an excellent customer experience at every touchpoint. What We’re Looking For Excellent communication and relationship-building skills. A positive, driven, and proactive attitude. Strong organisational skills with attention to detail. … Prior sales or customer-facing experience is desirable but not essential — full training will be provided. Recent graduates and career changers are encouraged to apply. What We Offer Competitive salary and performance-based bonus. Full product and sales training. Opportunity to build a long-term sales career in the tech distribution sector. Supportive team environment in a growing More ❯

accounts to increase order volume and product adoption. Identify opportunities for upselling and cross-selling across our technology range. Manage partner information accurately within CRM systems. Deliver an excellent customer experience at every touchpoint. What We’re Looking For Excellent communication and relationship-building skills. A positive, driven, and proactive attitude. Strong organisational skills with attention to detail. … Prior sales or customer-facing experience is desirable but not essential — full training will be provided. Recent graduates and career changers are encouraged to apply. What We Offer Competitive salary and performance-based bonus. Full product and sales training. Opportunity to build a long-term sales career in the tech distribution sector. Supportive team environment in a growing More ❯

the Company to continually improve business performance and achieve Company objectives External Customers (where applicable) Qualifications: Core Full Driving Licence Highly IT proficient English and Mathematics to GCSE standard Experience: Core Demonstrable experience in operating a range of IT systems in a commercial environment A confident individual who can influence at all levels An analytical thinker Communication - interpersonal … demonstrate good problem-solving skills and plan effective contingencies and solutions Strong relationship builder with the ability to build strong relationships with both internal and external stakeholders Passionate about customer experience improvement and innovation Good at cultivating and delivering upon working relationships Knowledge and understanding of project management and implementation Desirable Knowledge of Transport Management Systems and Networks … Experience in a field-based training role Performance Management Responsibilities: The following are to be monitored via the appraisal process and internal meetings: Effective engagement with the network that drives operational change and standardisation Demonstrate a training and coaching approach relevant to individual branch requirements that effectively embeds a standard operating format Create and keep updated relevant training material More ❯

in a way that almost nobody else does. We work alongside incredible brand partners and the best agencies around. So if you have a passion to learn, grow and experience new teams, come and explore it all with us. Location Reporting to Head of Product - Data & Analytics, Argos Grade & Job Title Senior Product Manager - Supply Chain & Logistics In a … loop or human out of the loop. We're looking for many types of Product Managers with one trait in common - a proven history of delivering results. Ideally with experience in some data & analytics - data Warehousing and BI solutions, Machine Learning and Data Science. What outcomes I need to deliver You'll take ownership of the Supply Chain and … levels, generating alignment and momentum-even when navigating complex or difficult decisions. You contribute to product strategy and own the development of roadmaps and backlogs, ensuring end-to-end customer experiences that deliver against agreed product metrics. You're accountable for the full product lifecycle, from vision to delivery, ensuring prioritisation aligns with agreed goals and measurable outcomes. You More ❯

is a rapidly growing business at LSEG, committed to supporting our customers as they navigate an evolving regulation and risk landscape. The role combines product development, market insight, and customer engagement to craft the future of our adverse media monitoring solutions. This role focuses on driving innovation, ensuring that our capabilities align with market needs and regulatory expectations. You … will work closely with various teams, including Technology, Content Operations, Sales, and Proposition , to improve product offerings and deliver outstanding customer experiences.This position requires an individual with strong organisational, communication, and analytical skills , capable of balancing vision with hands-on execution. The candidate will have experience in risk intelligence, adverse media screening, or compliance technology , as well as … a passion for delivering inclusive, customer-centric solutions. Key Responsibilities Work with Proposition and Sales teams to define, develop, and enhance adverse media monitoring capabilities . Drive the evolution of our risk intelligence and screening solutions , ensuring they meet the needs of an expanding customer base. Lead product roadmap initiatives that improve the accuracy, efficiency, and relevance customer More ❯

This role is accountable for the company-wide execution of Zilch's fraud risk framework-as designed by the Credit Risk, Fraud and Collections Strategy team-delivering operational resilience, customer protection, and measurable performance improvements at scale. The Fraud Operations Director will oversee multi-layered internal teams and external BPO providers, providinginspirational leadership, mentoring, and managementacross fraud detection, KYC … and chargebacks functions. They will partner closely with senior stakeholders across Product, Engineering, Risk, Compliance, Legal, and Operations to embed fraud resilience into Zilch's growth strategy and customer experience. This is a high-visibility, executive-facing role that combines strategic influence with operational excellence. The successful candidate will be a seasoned operations leader with deep fraud expertise and … customers and business outcomes. Drive operational excellence across fraud detection, KYC onboarding, and chargeback handling. Define, monitor, and continuously improve KPIs across fraud losses, KYC pass rates, chargeback recovery, customer experience, and operational efficiency. Lead and scale Fraud, KYC, and Chargeback operations, managing both internal teams and outsourced providers. Establish long-term resilience by implementing robust systems, processes More ❯

company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of … it to the digital space — ready to join us? What’s the position? We’re scaling a global privacy program that is embedded across product, engineering, operations, compliance, and customer experience. The Deputy DPO will strengthen the governance and accountability functions, ensuring that privacy and data protection remain at the forefront of how we build and operate our products … Privacy Engineers, and Managers, and ensuring performance metrics and KPIs are tracked and reported to senior leadership and the board. Overseeing complex DPIAs, ensuring the creation and negotiation of customer Data Processing Agreements, managing third-party/vendor privacy due diligence, and implementing international transfer mechanisms that best suit the situation and needs of the business. Designing and implementing More ❯

Travel Client London - 2-3 days per week in the office £400-£450 per day inside IR35 Join a forward-thinking and innovative travel client dedicated to enhancing the customer experience through data-driven insights. We are seeking a proactive and detail-oriented Digital Analytics Specialist to support marketing and digital initiatives. In this key role, you will … external partners to deliver seamless campaign reporting Drive continuous improvement through automation, testing, and performance optimisation Identify opportunities for personalisation and enhance data processes for better decision-making Skills & Experience Required: Proven experience in digital analytics with knowledge of CRM, loyalty programs, social media, and performance marketing Strong knowledge of analytics platforms and marketing technology tools, especially Adobe … and Salesforce Expert user of Adobe Analytics Experience with data visualisation tools like Tableau or Power BI Excellent communication skills with the ability to influence stakeholders at all levels Benefits £400-£450 per day inside IR35, London based, 2-3 days per week in the office How to Apply Register your interest by sending your CV to Lloyd Dunstall More ❯

their money every day. As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed 🚀 We’re looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯

seeking a skilled and motivated Web Developer to join a major digital programme for a leading public sector organisation based in Manchester. This role offers the opportunity to shape customer-facing technology, improve digital services, and help deliver a modern, user-friendly online experience for residents. As a Web Developer, you will play a key part in designing … building, and maintaining web-based applications, system integrations, and automation processes that support a large-scale customer experience programme. You will work closely with stakeholders, end users, and partners to deliver innovative, user-focused solutions in line with industry best practices and design principles. Key responsibilities of the Web Developer Develop, configure, and maintain web applications and bespoke … advice, and support to internal teams and partners Embed cybersecurity considerations into all development work Contribute to continuous improvement by championing innovation and user-centred design Required skills and experience of the Web Developer Degree in Computer Science (or equivalent professional qualification) 3+ years' experience developing web-based applications and enterprise-level databases Proficiency in object-oriented languages More ❯

seeking a skilled and motivated Web Developer to join a major digital programme for a leading public sector organisation based in Manchester. This role offers the opportunity to shape customer-facing technology, improve digital services, and help deliver a modern, user-friendly online experience for residents. As a Web Developer, you will play a key part in designing … building, and maintaining web-based applications, system integrations, and automation processes that support a large-scale customer experience programme. You will work closely with stakeholders, end users, and partners to deliver innovative, user-focused solutions in line with industry best practices and design principles. Key responsibilities of the Web Developer Develop, configure, and maintain web applications and bespoke … advice, and support to internal teams and partners Embed cybersecurity considerations into all development work Contribute to continuous improvement by championing innovation and user-centred design Required skills and experience of the Web Developer Degree in Computer Science (or equivalent professional qualification) 3+ years' experience developing web-based applications and enterprise-level databases Proficiency in object-oriented languages More ❯

aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to … Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever possible Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service. Prepare and interpret performance analysis reports. Conduct audits of Third-Party Administrators (TPAs). Support the … delivery and analysis of customer satisfaction surveys. Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services. Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: Strong working knowledge of travel, personal accident, loss of More ❯

aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to … Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever possible Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service. Prepare and interpret performance analysis reports. Conduct audits of Third-Party Administrators (TPAs). Support the … delivery and analysis of customer satisfaction surveys. Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services. Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: Strong working knowledge of travel, personal accident, loss of More ❯