826 to 850 of 1,249 Customer Experience Jobs in the UK

to join their existing Infrastructure Support team. This is a fantastic opportunity to provide day-to-day support to end-users and their devices, while gaining invaluable skills and experience in a world-class luxury retail company. You will be a key player in their IT team, providing crucial support to our colleagues across three UK offices (approximately … ensure the integrity of our systems. Assist with IT auditing and inventory management as required. Create and update technical documentation to ensure processes are clear and current. Skills and Experience you will learn: Desktops/Laptops: Hardware imaging using the MDT platform, Windows 11 Operating Systems, docking stations, monitor connectivity, and cyber security elements such as BitLocker and Endpoint … Microsoft Office Suite, Defender for Endpoint anti-virus software, Teams, and more. Systems: Active Directory, Service Desk Plus ticketing system, meeting room conference call solutions, and meticulous documentation. Customer Experience: You will develop strong communication skills by dealing with colleagues face-to-face, over Teams calls, and on the telephone. You will learn to remain focused, prioritise support More ❯

for CIAM at Barclays, where you will bring to life a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative team culture is at the … including tooling, products, protocols, taxonomy, identity management, authentication, authorization and identity federation. Expertise with single sign on, OAuth2, OIDC, PKI, PSD2 SCA knowledge and possession based authentication. ForgeRock developer experience with PingGateway, PingAM, PingIDM and PingDS, including JavaScript coding of PingGateway scripted routes, and PingAM authentication tree nodes Strong hands-on coding across either JavaScript or Java, and you … and step-up authentication, including the ability to implement data links between internal and external LDAPS, JDBC, SOAP, HTTPS and other data sources. Some other highly desirable skills include: Experience in implementing PingGateway single-sign-on routes, dynamic proxies and filter chains, or implementing PingIDM based data links Experience in partnering with security, product, engineering and compliance teams More ❯

Team in London. This individual will be responsible for strengthening our consulting practice and driving growth within the UK market. We are looking for someone with a wealth of experience, a strong network, and innovative approaches that align with our strategic objectives. The right candidate will help expand our client base and enhance our service offerings. Role Objectives The … Responsibilities Include The consulting industry in the UK is highly competitive and rapidly evolving. To remain at the forefront, we need a Consulting Director who can: Leverage extensive industry experience and networks to acquire new clients. Lead high-impact consulting projects and deliver exceptional value to clients. Drive business development initiatives and identify new market opportunities. Foster innovation and … offerings. Mentor and develop junior consultants to build a strong, capable team. Skills, Knowledge & Expertise The ideal candidate for the Director position will possess the following characteristics: Extensive Industry Experience with a proven track record of success in the UK market. Strong Network: A robust network of industry contacts and potential clients. Leadership Skills: Demonstrated ability to lead and More ❯

Customer Service Executive - German and English Speaking Salary: £27,500 £4,125 retention bonus and benefits 17 months fixed term contract Location: Sunbury Working hours: 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch) Hybrid: Tuesdays, Wednesdays and Thursdays in the office and the remaining two … days can be worked from home My client who are the Technology sector are recruiting for a Customer Service Executive - German and English Speaking. The right candidate will be responsible for emails, Chat and Social Media queries and providing an excellent customer service. This is a 17 month fixed term maternity contract until the end of December … training, the first month may require them to be based in the office 4 days a week. Responsibilities Provide first level technical support. Logging technical support queries Manage the Customer Service inboxes ensuring that a 24-hour response is achieved. To effectively monitor service levels and customer satisfaction and contribute actively towards a smooth customer experience. Clearly More ❯

Some of your duties will include: - Developing and implementing comprehensive web marketing strategies to drive online sales - Generating reports, analysing performance data and developing actionable sales strategies - Improving user experience by ensuring a seamless and high-quality customer experience - Collaborating with industry specialist sites to ensure seamless integration of systems - Working closely with the product management team More ❯

across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Responsibilities Lead and supervise a team of Data Center Technicians which is installing, maintaining … and decommissioning network and server hardware Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience Strategic planning and forecasting; manage team and individual performance; delivering performance reviews, and address staffing needs Carry out supervisory responsibilities in accordance with the organization's policies and procedures Mentor, train and develop career progression … culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Basic Qualifications 2+ years of Data Center Operations experience or similar Operations roles 2+ years of direct people management experience including performance management such as End of Year Reviews Team, organizational and planning skills, as well as More ❯

A dynamic and design-led retail group reshaping the footwear space with two exciting, high-growth brands under its umbrella. With a sharp focus on innovation, trend leadership and customer experience, the business is setting new standards in modern fashion. It’s a fast-moving, ambitious environment where creativity, bold thinking and impact are at the heart of … and US markets. Working cross-functionally with digital, buying and merchandising teams, you'll drive strategy and trading decisions through a data-first approach. With a strong focus on customer behaviour, key metrics, and performance optimisation, you’ll play a critical role in shaping digital growth. The person Proven track record of success in a similar Digital Trading and More ❯

A dynamic and design-led retail group reshaping the footwear space with two exciting, high-growth brands under its umbrella. With a sharp focus on innovation, trend leadership and customer experience, the business is setting new standards in modern fashion. It’s a fast-moving, ambitious environment where creativity, bold thinking and impact are at the heart of … and US markets. Working cross-functionally with digital, buying and merchandising teams, you'll drive strategy and trading decisions through a data-first approach. With a strong focus on customer behaviour, key metrics, and performance optimisation, you’ll play a critical role in shaping digital growth. The person Proven track record of success in a similar Digital Trading and More ❯

A dynamic and design-led retail group reshaping the footwear space with two exciting, high-growth brands under its umbrella. With a sharp focus on innovation, trend leadership and customer experience, the business is setting new standards in modern fashion. It’s a fast-moving, ambitious environment where creativity, bold thinking and impact are at the heart of … and US markets. Working cross-functionally with digital, buying and merchandising teams, you'll drive strategy and trading decisions through a data-first approach. With a strong focus on customer behaviour, key metrics, and performance optimisation, you’ll play a critical role in shaping digital growth. The person Proven track record of success in a similar Digital Trading and More ❯

A dynamic and design-led retail group reshaping the footwear space with two exciting, high-growth brands under its umbrella. With a sharp focus on innovation, trend leadership and customer experience, the business is setting new standards in modern fashion. It’s a fast-moving, ambitious environment where creativity, bold thinking and impact are at the heart of … and US markets. Working cross-functionally with digital, buying and merchandising teams, you'll drive strategy and trading decisions through a data-first approach. With a strong focus on customer behaviour, key metrics, and performance optimisation, you’ll play a critical role in shaping digital growth. The person Proven track record of success in a similar Digital Trading and More ❯

A dynamic and design-led retail group reshaping the footwear space with two exciting, high-growth brands under its umbrella. With a sharp focus on innovation, trend leadership and customer experience, the business is setting new standards in modern fashion. It’s a fast-moving, ambitious environment where creativity, bold thinking and impact are at the heart of … and US markets. Working cross-functionally with digital, buying and merchandising teams, you'll drive strategy and trading decisions through a data-first approach. With a strong focus on customer behaviour, key metrics, and performance optimisation, you’ll play a critical role in shaping digital growth. The person Proven track record of success in a similar Digital Trading and More ❯

up to 70%. We are seeking a highly motivated, experienced, and collaborative Team Lead, Onboarding Project Managers to lead a growing team responsible for delivering an exceptional onboarding experience to new customers. This player-coach role combines team leadership with hands-on project execution , ensuring our onboarding processes are scalable, customer-centric, and tightly aligned with Coralogix … accounts, and collaborate closely with Sales, SEs, TAMs, Support, and R&D. The ideal candidate brings both strong project leadership skills and a deep understanding of SaaS or observability customer onboarding . Responsibilities: Lead, mentor, and grow a global team of Onboarding Project Managers across regions and verticals Define and monitor KPIs for onboarding success, time-to-value, and … progress, report risks, and communicate regularly with both internal stakeholders and customers Ensure a positive handoff from onboarding to ongoing account ownership by the TAM Requirements 5+ years of experience in SaaS project/program management, with 2+ years in a team leadership or management role Proven track record of managing onboarding or customer-facing implementation teams Strong More ❯

Job Title - Customer Success Manager Location - London, Hybrid My client is seeking a Customer Success Manager to deliver an outstanding experience for customers and brokers across our digital platforms. You will ensure smooth journeys, drive satisfaction, and act as the voice of the customer across the organisation. DESCRIPTION . Own the end-to-end customer journey, from onboarding to retention. Actively identify and resolve friction points to improve customer satisfaction. Build strong, consultative relationships, advocating for their needs. Collaborate with product and operations teams to enhance tools and digital experiences. Analyse customer behaviour and feedback to drive actionable improvements. Support internal teams with guidance, training, and processes that improve customer outcomes. … Strong communicator and collaborator Data-literate, able to track and analyse customer journeys Familiarity with mortgage broker operations is a plus Experience in fintech, mortgage tech, or CX tools is desirable More ❯

digital growth strategy. In this leadership role, you'll oversee a talented team and collaborate with an external agency. About the Job Focus: Digital Marketing Specialism: Marketing Industry: Marketing Experience Level: Associate Workplace Type: Hybrid Date posted: 21 August 2025 Job Reference: D9IGM4-7465C8E3 Consultant: Tom Halsall Robert Walters Operations Limited is an employment business and employment agency and … Lead and nurture a high-performing digital marketing team while managing agency relationships across various digital channels. Collaborate with internal teams (C-suite, department heads, business development, brand managers, customer experience, legal & compliance) to align digital initiatives with broader business objectives. Ensure best-in-class practices for managing performance. Foster a strong team culture and stay innovative with … industry changes. What We're Looking For Skills & Experience Exceptional leadership skills Demonstrated success in leading digital marketing functions across multiple disciplines Strong commercial mindset with the ability to connect marketing metrics to business outcomes and make informed investment decisions Comfortable balancing hands-on involvement with maintaining a strategic perspective when required Expertise in tools like Looker, Google Analytics More ❯

and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & IT functions. This role serves as the primary escalation point for internal customer related issues, ensuring swift resolution and maintaining strong working relationships with the UK teams and managers. The position also contributes to process improvement initiatives across the UK region, driving … operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the … hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target More ❯

week in Surrey office PURPOSE OF THE JOB Overall ownership of delivery by managing either in-house projects or through partners, within defined timelines and budgets. Must have strong experience in Change Management and Vendor … Management. You will be working on Website Accessibility projects to ensure the consumer website is in line with regulations. A strong background within Website Design, UX/UI/CX or Digital Accessibility is preferred! MAIN RESPONSIBILITIES Review projects (partner-led or in-house) and engage the relevant business stakeholders Publish and implement Quarterly Business Reviews with partners Conduct proactive … Manage the people supply chain: identify key roles proactively and collaborate with the PMO team to improve delivery methodologies and documentation WHAT DO WE NEED FOR THIS ROLE? Extensive experience using Agile/Sprints and a product (MVP)-centric approach A proven track record of driving innovation within teams Strong team player, comfortable working in cross-functional and distributed More ❯

week in Surrey office PURPOSE OF THE JOB Overall ownership of delivery by managing either in-house projects or through partners, within defined timelines and budgets. Must have strong experience in Change Management and Vendor … Management. You will be working on Website Accessibility projects to ensure the consumer website is in line with regulations. A strong background within Website Design, UX/UI/CX or Digital Accessibility is preferred! MAIN RESPONSIBILITIES Review projects (partner-led or in-house) and engage the relevant business stakeholders Publish and implement Quarterly Business Reviews with partners Conduct proactive … Manage the people supply chain: identify key roles proactively and collaborate with the PMO team to improve delivery methodologies and documentation WHAT DO WE NEED FOR THIS ROLE? Extensive experience using Agile/Sprints and a product (MVP)-centric approach A proven track record of driving innovation within teams Strong team player, comfortable working in cross-functional and distributed More ❯

a high-performing digital marketing team while managing agency relationships across various digital channels. Collaborate closely with internal teams (C-suite executives, department heads, business development teams, brand managers, customer experience specialists, legal & compliance professionals) to align digital initiatives with broader business objectives. Ensure best in class practices for managing performance Foster a strong team culture Remain innovative … and involved with industry changes What We're Looking For Skills & Experience: Exceptional leadership skills Demonstrated success in leading digital marketing functions across multiple disciplines. Strong commercial mindset with the ability to connect marketing metrics to business outcomes and make informed investment decisions. Comfortable balancing hands-on involvement with maintaining a strategic perspective when required. Expertise in tools like … Looker, Google Analytics and Social platforms Experience in both B2C and B2B marketing environments is advantageous but not essential. Strong interpersonal skills If you're ready to take ownership of impactful digital strategies in a fast-growing environment where your expertise will shape the future of our business success-this is the role for you! Robert Walters Operations Limited More ❯

About the opportunity Join us to shape the digital future and deliver exceptional customer experiences! An exciting career awaits you on our Sales team. Apply now! At Contentful, we are always searching for top candidates to join our global team of Business Development Reps. We are particularly interested in individuals who would like to pursue a career in sales … who can work with our EMEA customer base. This position is one of the first touch-points that our customers and potential prospects will have with the Contentful brand. This role requires an organized, and motivated individual to research and understand the marketplace as well as how Contentful can help organizations drive digital transformation and best-in-class customer experiences. As an Enterprise Business Development Representative, you will gain experience interacting with customers of all levels across a variety of industries. You will work closely with assigned Regional Sales Executives and supporting teams to hunt new business. Part of this unique opportunity includes attending our Contentful training program. This program focuses on developing highly skilled professionals within More ❯

are looking to appoint a Transformation Director to drive delivery across a portfolio of strategic change initiatives. Reporting into the executive team, you will lead programmes spanning operations, technology, customer and infrastructure to ensure successful execution, benefits realisation and alignment with corporate strategy in a safety-critical environment. Key Responsibilities: Own the delivery of specific transformation portfolios, driving culture … change and benefits outcomes Lead complex programmes and projects across corporate functions, field operations, and technology Drive customer-centric and sustainable change, while maintaining safety and regulatory commitments Engage senior stakeholders, manage third-party delivery partners and embed change adoption About You: Experience leading large-scale transformation in regulated environments (ideally utilities/infrastructure) Proven record of programme … complex organisations Strong understanding of operational, field-based environments and regulatory frameworks Strategic, commercially minded leader with exceptional stakeholder and communication skills Knowledge of smart infrastructure, digital transformation and customer experience programmes Professional certifications (MSP, PRINCE2, Agile, etc.) highly desirable More ❯

Product Support Specialist Opportunity, Chester based office! Were looking for a Technical Product Support Specialist to join a growing Customer Experience team in Chester. This role is perfect for someone who enjoys problem-solving, learning about different products, and supporting business customers with technical queries.This is a fantastic opportunity to join a collaborative team, support business partners across … Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently. Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience. Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues. Working collaboratively with a close-knit team, sharing knowledge and … new ideas to improve the department continuously. What were looking for Experience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.). Strong problem-solving and outside the box thinking. A positive attitude open to learning and feedback. Clear communication skills, confident in a professional B2B setting. **Roberts Webb Recruitment are acting as an More ❯

Product Support Advisor Opportunity, Chester based office! We’re looking for a Technical Product Support Specialist to join a growing Customer Experience team in Chester. This role is perfect for someone who enjoys problem-solving, learning about different products, and supporting business customers with technical queries. This is a fantastic opportunity to join a collaborative team, support business … Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently. Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience. Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues. Working collaboratively with a close-knit team, sharing knowledge and … new ideas to improve the department continuously. What we’re looking for Experience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.). Strong problem-solving and “outside the box” thinking. A positive attitude – open to learning and feedback. Clear communication skills, confident in a professional B2B setting. **Roberts Webb Recruitment are acting as More ❯

Job Overview for Customer Services We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess exceptional communication skills and a strong ability to analyse customer needs. This role involves engaging with customers via phone and other channels, ensuring their queries are resolved efficiently. Responsibilities Handle incoming customer inquiries with professionalism and courtesy. Provide accurate information regarding products, services, and policies. Analyse customer issues to provide effective solutions and enhance satisfaction. Maintain detailed records of customer interactions through data entry. Collaborate with team members to improve service delivery and customer experience. Follow up on customer feedback to ensure ongoing satisfaction. Skills Excellent phone … etiquette, demonstrating professionalism in all communications. Strong IT and analytical skills to assess customer needs and provide tailored solutions. Effective communication skills, both verbal and written, to convey information clearly. Experience in data entry with attention to detail for accurate record keeping. Ability to upsell products effectively while maintaining a positive customer relationship. Join us as we More ❯

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. You ll be the backbone of our support operation, overseeing helpdesk systems, optimising workflows, and championing a … customer-first culture. Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager Salary: circa £50k base salary + Bonus Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes Hybrid If you have previous experience leading Software/Application … support teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to the next level. More ❯

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. You'll be the backbone of our support operation, overseeing helpdesk systems, optimising workflows, and championing a … customer-first culture. Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager Salary: circa £50k base salary + Bonus Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes – Hybrid If you have previous experience leading Software/Application … support teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to the next level. More ❯