351 to 375 of 499 Customer Retention Jobs in the UK

UK Salary: £100,000 - £120,000 A fast-growing fintech app is looking for a strategic and data-driven Head of CRM to transform customer engagement, drive retention, and enhance personalised user experiences. You'll lead a team to develop sophisticated, data-driven customer journeys that … boost conversion and lifetime value. Your Role: Design and implement a CRM strategy that supports ambitious growth targets Build multi-channel customer journeys to improve onboarding, engagement, and retention There will be a migration of platforms in the next 6 months, so you and the Head of … Martech will drive this Utilise data-driven insights to optimise personalisation and customer experience Oversee CRM automation tools and marketing technologies to drive efficiency Lead and mentor a high-performing CRM team - 4 DR What You Bring: Proven experience in CRM strategy and customer lifecycle marketing Strong analytical More ❯

a leading software provider dedicated to empowering e-commerce brands withinnovative, data-driven solutions. Our cutting-edge platform helps online retailersoptimise their operations, enhance customer experiences, and drive growth. We arecommitted to fostering a collaborative and inclusive work environment where creativityand innovation thrive. About the Role We're looking … operational dashboard development and reporting. Skills Cross-functional Operational Analytics: Strong analytical skills with experience extracting insights from operational data across finance, marketing, sales, customer success, and product functions Advanced Dashboard Development: Extensive experience creating compelling visualisations and interactive dashboards that effectively communicate operational metrics and KPIs Technical Skills … in Python, and advanced experience with BI tools like Metabase, Looker, Tableau, or Power BI Business Operations Knowledge: Deep understanding of operational metrics including customer service metrics, retention analytics, financial KPIs, marketing performance, and product usage patterns Statistical Knowledge: Understanding of statistical methods for analysing operational efficiency More ❯

training products. Participate in, and lead, weekly SaaS program meetings to ensure deliverables are met to ensure sustained growth. Lead targeted initiatives that enhance customer acquisition and retention, leveraging market segmentation and competitive analysis to refine go-to-market strategies. Sales & Tender Management: Oversee the SaaS sales … deal closure, ensuring consistent achievement (and surpassing) of sales targets. Lead high-value deal negotiations and close complex sales cycles, ensuring long-term, profitable customer relationships. Successfully deliver key performance indicators (KPIs) such as lead conversion, pipeline velocity, revenue per customer, and market penetration. Lead the preparation, submission … support targeted sales and business development opportunities. Develop and implement training analytics frameworks and dashboards that measure key performance indicators (KPIs) for product adoption, customer engagement, student performance, contract expiry, and revenue forecasting/pipeline/performance. Use data-driven insights to inform product enhancements, sales strategies, and marketing More ❯

training products. Participate in, and lead, weekly SaaS program meetings to ensure deliverables are met to ensure sustained growth. Lead targeted initiatives that enhance customer acquisition and retention, leveraging market segmentation and competitive analysis to refine go-to-market strategies. Sales & Tender Management: Oversee the SaaS sales … deal closure, ensuring consistent achievement (and surpassing) of sales targets. Lead high-value deal negotiations and close complex sales cycles, ensuring long-term, profitable customer relationships. Successfully deliver key performance indicators (KPIs) such as lead conversion, pipeline velocity, revenue per customer, and market penetration. Lead the preparation, submission … support targeted sales and business development opportunities. Develop and implement training analytics frameworks and dashboards that measure key performance indicators (KPIs) for product adoption, customer engagement, student performance, contract expiry, and revenue forecasting/pipeline/performance. Use data-driven insights to inform product enhancements, sales strategies, and marketing More ❯

build and closely collaborate with engineers, UX designers and more to set the strategy for, define, design, and directly manage all aspects of the customer experience. As a successful candidate, you will be customer obsessed, highly analytical, and able to work extremely effectively in a matrix organization, adept … hands-on mentality, comfortable with ambiguity in a fast-paced and ever-changing environment. Key Job Responsibilities You will excel in the following areas: Customer Insights & Innovation: You live and breathe customer insights, and are curious to explore the differences in how customers consume music. You develop solutions … that are grounded in a deep understanding of customer needs. You can derive insights from customer feedback, usage data, and external research, and provide input to our engineers. Product Delivery: You define and own your team's short and long-term product roadmap, including business cases, user stories More ❯

and implement new revenue opportunities for Times Media. Partner with Ad Operations and Digital Account Management teams to optimise campaign performance and deliver exceptional customer service. What we're looking for from you: Extensive digital sales and monetisation experience, with a proven track record of driving revenue growth and … and optimise strategies. Experience in sales forecasting and budgeting, ensuring cost-effective initiatives aligned with business goals. Client relationship management, with a focus on customer success, retention, upselling, and strong negotiation skills. Strong background in digital tools and CRM systems for efficient sales operations. Passion for the More ❯

and some of the UKs leading private and public sector organisations. Your Impact Starts Here: Own the Portfolio - Take full responsibility for a strategic customer base, driving both growth & long-term retention while delivering exceptional customer value. Advise with Authority - Act as a trusted advisor, guiding … and align solutions ensuring customers achieve their business goals. What Youll Do as our Account Manager: Own and Grow - Take full responsibility for your customer portfolio, driving retention, profitability, and long-term growth. Be a Strategic Partner - Build senior-level relationships, guide customer strategy, and deliver … actionable Account Development Plans with clear KPIs, and maintain strong in-person engagement through site visits, QBRs, and strategic sessions. Deliver Seamlessly -Collaborate with Customer Success, Service Delivery, and internal teams to ensure flawless execution and ongoing client satisfaction. What You Bring Your Experience Matters: 3+ years proven success More ❯

some of the UK s leading private and public sector organisations. Your Impact Starts Here: Own the Portfolio - Take full responsibility for a strategic customer base, driving both growth & long-term retention while delivering exceptional customer value. Advise with Authority - Act as a trusted advisor, guiding … align solutions ensuring customers achieve their business goals. What You ll Do as our Account Manager: Own and Grow - Take full responsibility for your customer portfolio, driving retention, profitability, and long-term growth. Be a Strategic Partner - Build senior-level relationships, guide customer strategy, and deliver … actionable Account Development Plans with clear KPIs, and maintain strong in-person engagement through site visits, QBRs, and strategic sessions. Deliver Seamlessly -Collaborate with Customer Success, Service Delivery, and internal teams to ensure flawless execution and ongoing client satisfaction. What You Bring Your Experience Matters: 3+ years proven success More ❯

while caring for the planet. As we continue to grow, we’re looking for a passionate eCommerce Manager to take our online stores and customer experience to the next level. If you’re a hands-on problem solver who thrives in a fast-paced, creative environment, we’d love … and Faire). Working closely with our marketing, commercial and operations teams, you’ll have the opportunity to shape our eCommerce strategy, enhance the customer journey, and drive online growth. This is a hands-on role that blends creativity with data and commercial acumen, requiring an eye for detail … delivering best-in-class digital experiences. Key Responsibilities: Shopify & Online Store Management Own and optimise the Shopify stores (D2C and B2B), ensuring an exceptional customer experience at every touchpoint. Maintain accurate and compelling product listings, ensuring descriptions, images, and metadata are up to date. Work closely with the product More ❯

will be responsible for all marketing operations for bringing all RL products and services to market, including retail/channel marketing budgets, experiential programs, customer acquisition and retention, and measurement while continually improving our toolset and processes to meet our goals. You will need to feel comfortable … paced environment with democratized information and working across Product Management, Business Development, Marketing, and Operations teams and at the same time, working with our customer's cross functional leadership teams. Responsibilities: Develop go-to-market EMEA retail channel marketing strategy in concert with our RL Category and Product Marketing … teams. Focus on building programs that optimize awareness, trial and conversion and retention of our clients' users across multiple products and services. Lead & execute marketing and merchandising initiatives with EMEA retail partners within agreed upon budgets and KPIs Continuously measure, manage, and optimize marketing programs to drive efficiency More ❯

leader will be responsible for all marketing operations for bringing all products and services to market, including retail/channel marketing budgets, experiential programs, customer acquisition and retention, and measurement while continually improving our toolset and processes to meet our goals. Successful candidates will lead with influence … paced environment with democratized information and working across Product Management, Business Development, Marketing, and Operations teams and at the same time, working with our customer’s cross functional leadership teams. Partner Enablement Manager Responsibilities: Develop go-to-market EMEA retail channel marketing strategy in concert with our RL Category … and Product Marketing teams Focus on building programs that optimize awareness, trial and conversion and retention of users across multiple products and services Lead & execute marketing and merchandising initiatives with EMEA retail partners within agreed upon budgets and KPIs Continuously measure, manage and optimize marketing programs to drive More ❯

leader will be responsible for all marketing operations for bringing all products and services to market, including retail/channel marketing budgets, experiential programs, customer acquisition and retention, and measurement while continually improving our toolset and processes to meet our goals. Successful candidates will lead with influence … paced environment with democratized information and working across Product Management, Business Development, Marketing, and Operations teams and at the same time, working with our customer’s cross functional leadership teams. Partner Enablement Manager Responsibilities: Develop go-to-market EMEA retail channel marketing strategy in concert with our RL Category … and Product Marketing teams Focus on building programs that optimize awareness, trial and conversion and retention of users across multiple products and services Lead & execute marketing and merchandising initiatives with EMEA retail partners within agreed upon budgets and KPIs Continuously measure, manage and optimize marketing programs to drive More ❯

for overseeing a substantial client portfolio, devising and executing strategies to drive growth and enhance retention. Your primary objectives will include nurturing relationships, meeting customer needs, and ensuring satisfaction through effective management and support. Identify and capitalize on opportunities for business expansion within existing client accounts. Collaborate with the … marketing team to craft engaging campaigns that foster customer engagement and retention. Analyse customer data to uncover valuable insights driving informed business decisions. Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs … environment. Have excellent attention to detail and accuracy. Be curious and stay updated on industry trends to identify opportunities. Experience with CRM systems and customer analytics tools Demonstrate integrity in all interactions About The Company People are at the heart of allpay and we reward our employee with a More ❯

for overseeing a substantial client portfolio, devising and executing strategies to drive growth and enhance retention. Your primary objectives will include nurturing relationships, meeting customer needs, and ensuring satisfaction through effective management and support. Identify and capitalize on opportunities for business expansion within existing client accounts. Collaborate with the … marketing team to craft engaging campaigns that foster customer engagement and retention. Analyse customer data to uncover valuable insights driving informed business decisions. Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs … environment. Have excellent attention to detail and accuracy. Be curious and stay updated on industry trends to identify opportunities. Experience with CRM systems and customer analytics tools Demonstrate integrity in all interactions About The Company People are at the heart of allpay and we reward our employee with a More ❯

for overseeing a substantial client portfolio, devising and executing strategies to drive growth and enhance retention. Your primary objectives will include nurturing relationships, meeting customer needs, and ensuring satisfaction through effective management and support. Identify and capitalize on opportunities for business expansion within existing client accounts. Collaborate with the … marketing team to craft engaging campaigns that foster customer engagement and retention. Analyse customer data to uncover valuable insights driving informed business decisions. Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs … environment. Have excellent attention to detail and accuracy. Be curious and stay updated on industry trends to identify opportunities. Experience with CRM systems and customer analytics tools Demonstrate integrity in all interactions About The Company People are at the heart of allpay and we reward our employee with a More ❯

market. Drawing on your expertise in e-commerce operations, you'll design and execute strategies that fuel growth, improve engagement, and optimise the overall customer experience. Responsibilities Ecommerce Strategy: Develop and implement a comprehensive e-commerce strategy aligned with the company’s overall business goals, focusing on driving sales … customer acquisition, and retention. Website Management: Oversee the day-to-day management of the company’s e-commerce website. Implement and monitor on-site promotions, category updates, and SEO optimisations. Follow up on A/B tests and campaigns with post-launch analysis and recommendations for improvements. Project Lead … Spearhead and implement large-scale projects such as website redesigns, optimisations, and new feature implementations. Consumer Experience: Develop a deep understanding of customer behaviours through web analytics tools. Provide actionable insights and implement changes to the website to optimise the customer journey. Sales Optimisation: Identify opportunities to increase More ❯

market. Drawing on your expertise in e-commerce operations, you'll design and execute strategies that fuel growth, improve engagement, and optimise the overall customer experience. Responsibilities Ecommerce Strategy: Develop and implement a comprehensive e-commerce strategy aligned with the company’s overall business goals, focusing on driving sales … customer acquisition, and retention. Website Management: Oversee the day-to-day management of the company’s e-commerce website. Implement and monitor on-site promotions, category updates, and SEO optimisations. Follow up on A/B tests and campaigns with post-launch analysis and recommendations for improvements. Project Lead … Spearhead and implement large-scale projects such as website redesigns, optimisations, and new feature implementations. Consumer Experience: Develop a deep understanding of customer behaviours through web analytics tools. Provide actionable insights and implement changes to the website to optimise the customer journey. Sales Optimisation: Identify opportunities to increase More ❯

impacting the lives of millions, and scaling the company’s reach to new heights. Own the 360-Degree Marketing Strategy : From brand positioning to customer acquisition and retention , you’ll oversee both performance and brand marketing strategies. You will define and execute the marketing playbook, and build … leadership in the market. This role is essential to the company’s long-term growth strategy, and will drive brand awareness, acquisition and retention of users in markets across the US, UK, and Europe. The Day-to-Day: Strategic Leadership : Own the marketing strategy across the entire company. … evolves to meet the growing needs of the business. Cross-Functional Collaboration : You will work closely with other senior leaders in product, engineering, and customer success, influencing the company’s go-to-market strategy and shaping a holistic growth approach . Marketing Channels : You will be expected to leverage More ❯

impacting the lives of millions, and scaling the company’s reach to new heights. Own the 360-Degree Marketing Strategy : From brand positioning to customer acquisition and retention , you’ll oversee both performance and brand marketing strategies. You will define and execute the marketing playbook, and build … leadership in the market. This role is essential to the company’s long-term growth strategy, and will drive brand awareness, acquisition and retention of users in markets across the US, UK, and Europe. The Day-to-Day: Strategic Leadership : Own the marketing strategy across the entire company. … evolves to meet the growing needs of the business. Cross-Functional Collaboration : You will work closely with other senior leaders in product, engineering, and customer success, influencing the company’s go-to-market strategy and shaping a holistic growth approach . Marketing Channels : You will be expected to leverage More ❯

have great project management skills, excellent technical credentials and a consultative approach to addressing client needs. What you'll do: Work to drive client retention in partnership with your CSD Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform Assist clients … in basic implementation and usage of Skai products Provide technical support and digital marketing best practice Communicating regularly with the customer to evaluate satisfaction Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution Partner with Skai Client Success Directors to actively build More ❯

have great project management skills, excellent technical credentials and a consultative approach to addressing client needs. What you'll do: Work to drive client retention in partnership with your CSD Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform Assist clients … in basic implementation and usage of Skai products Provide technical support and digital marketing best practice Communicating regularly with the customer to evaluate satisfaction Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution Partner with Skai Client Success Directors to actively build More ❯

have great project management skills, excellent technical credentials and a consultative approach to addressing client needs. What you'll do: Work to drive client retention in partnership with your CSD Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform Assist clients … in basic implementation and usage of Skai products Provide technical support and digital marketing best practice Communicate regularly with the customer to evaluate satisfaction Understand clients' business goals, anticipate future needs and help determine the ideal solution Partner with Skai Client Success Directors to actively build relationships with client More ❯

have great project management skills, excellent technical credentials, and a consultative approach to addressing client needs. What you'll do: Work to drive client retention in partnership with your CSD. Provide initial and ongoing training to clients to enable them to effectively use the Skai platform. Assist clients … in basic implementation and usage of Skai products. Provide technical support and digital marketing best practices. Communicate regularly with the customer to evaluate satisfaction. Understand clients' business goals, anticipate future needs, and help determine the ideal solution. Partner with Skai Client Success Directors to actively build relationships with client More ❯

Client Account Manager (Customer Success Manager) Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. (Portsmouth, UK) Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday Salary – £30,000- £40,000 with an OTE of … our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role … you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success. In this role, you will be: Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired More ❯

Client Account Manager (Customer Success Manager) br br Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. br (Portsmouth, UK) Hybrid/Office based. br Working Hours - 8.30-5.30pm Monday-Friday br Salary … our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. br To be considered for this … role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success. br In this role, you will be: br Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress More ❯