101 to 125 of 581 ITIL Jobs in the UK

reporting skills. Microsoft certifications (e.g., MS-102, MD-102, SC-200, SC-200) are a plus. Experience with scripting (PowerShell) for automation. Familiarity with ITIL practices or helpdesk systems. *By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting ...

call centre functionality for both Primary and Acute health care. Service Desk - Monitor call flows and follow up any breaches of the SLA following ITIL best practice. The team work closely with the other operational teams to develop scripts to ensure that the calls are handled quickly and efficiently ...

customer discussions Ability to manage multiple projects and priorities simultaneously Strong documentation, planning, and organisational skills Experience mentoring or supporting junior engineers Knowledge of ITIL/ISO-aligned environments and structured delivery processes Desirable: Previous experience within an MSP or service provider environment Experience designing solutions aligned to Azure Well ...

Finance (finance exposure advantageous) Strong understanding of test cycles and defect management Ability to connect systems to end-to-end business processes Knowledge of ITIL-aligned change & release processes Confident communicator with excellent stakeholder management skills Analytical, detail-focused and naturally curious ...

resolve issues related to M365, Active Directory and Windows 11. - Diagnose and resolve network connectivity and troubleshooting issues. - Contribute to technology updates and develop ITIL best practices. - Providing support with additional IT projects. IT Support Engineer Experience/Technologies: - Understanding of Windows 10/11 operating system – Administration and support ...

virtualisation technologies such as Hyper-V or vSphere Familiarity with backup, firewall and web filtering solutions Experience supporting mobile devices (Apple and Android) ITIL knowledge or certification Experience working within an education environment BENEFITS Competitive rates of pay Professional development opportunities Career pathways across the organisation Teacher/Local Authority ...

operational priorities. What we’re looking for Proven experience managing or leading IT support services Strong stakeholder management and communication skills Experience with ITIL or structured service delivery frameworks Background in education or similarly regulated environments Strong technical knowledge across Microsoft 365, Azure, networking, and infrastructure The ideal candidate will ...

Engineering, Field Teams, Project Management, Finance, and external partners, the Head of Networks drives infrastructure resilience, regulatory compliance, and exceptional customer service, aligning with ITIL best practices. Responsibilities Network Operations & Performance Lead and manage the Network Operations Centre (NOC) and network engineering teams, ensuring high-quality operational support ...

enhancements, monitor performance, and identify opportunities for optimization. The ideal candidate will have: Strong analytical and problem-solving skills Attention to detail Familiarity with ITIL processes (incident, problem, change management) Understanding of APIs and integrations for outsourced platforms Excellent communication and stakeholder management Ability to bridge technical solutions with business ...

Business case development Ideally a blend of methodology experience covering Agile and more iterative Waterfall projects. Additional certification such as PRINCE Foundation, PMP, Agile, ITIL, etc. As an individual you will have excellent problem-solving skills and attention to detail, be a self-starter, driven, and comfortable with taking responsibility ...

Desirable Application/CV Cisco Certified Entry Networking Technician (CCENT) or applicable Cisco Certified Network Associate (CCNA) credential(s) Desirable Application/CV ITIL V3 Desirable Application/CV Technical Competencies (Experience and Knowledge) Essential/Desirable Assessment Method Minimum one (1) year experience in a similar role such ...

demanding workload. Desirable Skills Oracle Cloud certifications (e.g., Oracle Analytics Cloud Professional, OCI Foundations, Autonomous Data Warehouse Foundations). Background in IT consulting, support, ITIL processes, SDLC, and understanding of server/database environments. Hands-on experience with FDI implementation or support, including knowledge of FDI data structures. Experience building ...

general education e.g. GCSE Maths & English or equivalent Proficient use in Microsoft Office including Word, Excel and PowerPoint Specialist Service Management qualification or equivalent. (ITIL - Foundation) Desirable Project management qualification/experience. (Prince2) Experience Essential Experience of working in administration/office environment. Experience in NHS clinical systems ...

network support; CCNA certification or equivalent experience preferred, Windows OS and server support. Experience working with third-party suppliers and managing escalations. Familiarity with ITIL service environments and SLA adherence. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. Eligible for Security Clearance. ...

support team works within a service delivery framework, the development and consistent adoption of best practice policies and procedures based on an AGILE, ITIL v4, release management, maintaining system configuration and documentation, managing faults and failures to resolution as well as resolving data quality issues within any systems or application. ...

1. Strong Architecture & Service Delivery Background Certified in TOGAF (architecture framework) and ITIL (IT service management). Ability to align technology architecture with service delivery and operations. 2. Product-Centric & Agile Delivery Experience delivering technology using Agile/product-led methodologies. Ability to manage product roadmaps, engineering delivery, and iterative ...

Strong organisational skills with attention to detail Full UK driving licence (required due to travel to other offices) Desirable Certifications CompTIA A+ CompTIA Network+ ITIL Foundation ...

Team Leader in managing their service desk in such a way as to deliver excellent customer service. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. ...

scale environment. Relevant certifications such as CompTIA Server+ and CompTIA Network+ are desirable. Additional certifications such as BICSI, CDCTP®, CCNA Data Center, CDCMP®, or ITIL® are advantageous but not essential. ...

pipelines, and version control systems (e.g. Azure DevOps, Jenkins, Git). Demonstrated ability to design and implement structured testing methodologies and release frameworks. Desirable ITIL v4 Foundation (or higher) certification. ISTQB Test Manager or equivalent qualification. Prince2, AgilePM, or similar project management accreditation. Experience working with ...

desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. UK Drivers License SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity ...

workplace or in academic arena. Desirable Competent to level of A+ IT diploma qualification Competent to the level of ECDL advanced Knowledge ITIL Service Management Training and experience Essential Experience of working with IT in a customer orientated service Experience of providing support for desktop environment Proven experience in working ...

accuracy, data integrity and consistent ticket management Ability to prioritise, multitask and meet SLAs A proactive, positive and solutions-focused attitude Essential qualifications & experience ITIL Foundation Certification Experience of Microsoft products and basic troubleshooting Demonstrable customer service experience Excellent written and verbal communication skills Strong time-management skills and ability ...

experience not mandatory but strong platform understanding required.) Preferred Certifications SAFe Program Consultant (SPC) or SAFe Agilist PMP (Project Management Professional) PRINCE2 ServiceNow certifications ITIL Certification Leadership Competencies Strategic thinking and program governance Executive stakeholder communication Conflict resolution and negotiation Vendor management expertise Risk management and decision-making Ability ...

managing tickets through to resolution in line with SLAs. Clear enhanced DBS check (carried out by PQA). Desirable attributes Barracuda Backup Office admin ITIL experience Power BI & Power Automate experience PRTG Sensors Terminal Services Environment Experience with VMware (version 5.5 or above desirable) Personal Attributes Able to work effectively ...