Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Sanderson
Experienced Change Manager (ITIL) wanted for a 6-month contract with a leading organisation in Manchester. £625/day via umbrella | Hybrid | immediate/August start. We're working with a well-established organisation in Manchester that is seeking an experienced Change Manager (ITIL) for a 6-month contract . This role is ideal for a seasoned contractor with a … strong ITIL background who thrives in governance, service assurance, and change enablement environments. The Role: You'll be embedded in the Service Management function, leading the Change Enablement process across the business. Your focus: ensure changes are properly assessed, approved, and implemented to reduce risk and disruption - while enabling faster value delivery. You'll also work with the Change, Event … Enablement roadmap and toolset. Key Responsibilities Lead and govern the end-to-end change management lifecycle Chair CAB meetings and provide expert assurance on changes Align change processes with ITIL 4 standards Collaborate with DevOps teams to integrate change control into CI/CD Use and improve automation tools to support efficient change handling Track KPIs, analyse trends, and drive More ❯
end to end programme process including the use of ServiceNow Integrated Risk Management module to support integrated IT risk Management processes. An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, SOC2. Cybersecurity or IT Risk Management experience which should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and … concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs. Experience developing a control library and automating into ServiceNow IRM. Detailed knowledge of More ❯
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Deloitte LLP
end to end programme process including the use of ServiceNow Integrated Risk Management module to support integrated IT risk Management processes. An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, SOC2. Cybersecurity or IT Risk Management experience which should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and … concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs. Experience developing a control library and automating into ServiceNow IRM. Detailed knowledge of More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
end to end programme process including the use of ServiceNow Integrated Risk Management module to support integrated IT risk Management processes. An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, SOC2. Cybersecurity or IT Risk Management experience which should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and … concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs. Experience developing a control library and automating into ServiceNow IRM. Detailed knowledge of More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Deloitte LLP
end to end programme process including the use of ServiceNow Integrated Risk Management module to support integrated IT risk Management processes. An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, SOC2. Cybersecurity or IT Risk Management experience which should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and … concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs. Experience developing a control library and automating into ServiceNow IRM. Detailed knowledge of More ❯
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Deloitte LLP
end to end programme process including the use of ServiceNow Integrated Risk Management module to support integrated IT risk Management processes. An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, SOC2. Cybersecurity or IT Risk Management experience which should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and … concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs. Experience developing a control library and automating into ServiceNow IRM. Detailed knowledge of More ❯
Chippenham, England, United Kingdom Hybrid / WFH Options
NEC Software Solutions
pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on … your knowledge to others working within the wider team based in Hartlepool, Chippenham and India. The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS … Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO20000. Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices. Responsibilities Technical ownership of the Ivanti IT Service Management toolset Low level understanding of the Ivanti DB schema Highly experienced in the configuration of More ❯
business users Proven ability to work with team members, leading and developing as required Positive 'can do' approach to problem solving and overcoming challenges An understanding of ITSM and ITIL frameworks; ITIL Foundations certification is a plus. What you get in return High pension contribution Private Health Insurance Life Insurance Career and personal development, including Consulting Skills for all Remote More ❯
business users Proven ability to work with team members, leading and developing as required Positive 'can do' approach to problem solving and overcoming challenges An understanding of ITSM and ITIL frameworks; ITIL Foundations certification is a plus. What you get in return High pension contribution Private Health Insurance Life Insurance Career and personal development, including Consulting Skills for all Remote More ❯
ITIL Trainer – Contract Vacancy Rate: £275 - £325 p/d IR35 Status: Outside Working Location: Plymouth (Expenses and accommodation provided) My client has a requirement for an ITIL Trainer on a contract basis. The client is a leading IT and Cyber training provider. They are looking to onboard an ITIL Trainer who can deliver ITIL 4 Foundation training to the More ❯
ITIL Trainer – Contract Vacancy Rate: £275 - £325 p/d IR35 Status: Outside Working Location: Plymouth (Expenses and accommodation provided) My client has a requirement for an ITIL Trainer on a contract basis. The client is a leading IT and Cyber training provider. They are looking to onboard an ITIL Trainer who can deliver ITIL 4 Foundation training to the More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
Hays Technology
must have the following skills and experience: Proven experience in leading IT support teams - across both 1st and 2nd line - in a fast-paced, customer-facing environment. A relevant ITIL qualification, a strong grasp of ITIL service management principles and hands-on experience using service and asset management tools. Strong working knowledge of contract management best-practice. Great communication and More ❯
Rate: £550-£600 per day (Inside IR35) Clearance Required: Active SC Clearance must be in place prior to starting Overview: We are seeking an experienced Project Manager with strong ITIL knowledge to support a large-scale Defence programme. The successful candidate will oversee the transition of services into the live environment, ensuring alignment with ITIL Service Management principles and Defence … coordinate with key stakeholders, including Service Architects, PMs, suppliers, the Service Centre, and the Service Transition Board (STB). Ensure adherence to the Service Management Framework (SMF) and relevant ITIL processes (Change, Release, Incident, Problem, Configuration, etc). Identify, manage and mitigate project risks and issues, maintaining control over scope, quality, and resources. Prepare and deliver regular progress reports, project … and governance artefacts. Essential Skills and Experience: Proven experience managing complex IT or software projects within a Defence or highly regulated environment. Strong understanding and hands-on application of ITIL (preferably v4) within live service or service transition projects. Experience working with MOD stakeholders or similar government organisations. Excellent communication and stakeholder engagement skills. Comfortable operating in a hybrid environment More ❯
Rate: 550- 600 per day (Inside IR35) Clearance Required: Active SC Clearance must be in place prior to starting Overview: We are seeking an experienced Project Manager with strong ITIL knowledge to support a large-scale Defence programme. The successful candidate will oversee the transition of services into the live environment, ensuring alignment with ITIL Service Management principles and Defence … coordinate with key stakeholders, including Service Architects, PMs, suppliers, the Service Centre, and the Service Transition Board (STB). Ensure adherence to the Service Management Framework (SMF) and relevant ITIL processes (Change, Release, Incident, Problem, Configuration, etc). Identify, manage and mitigate project risks and issues, maintaining control over scope, quality, and resources. Prepare and deliver regular progress reports, project … and governance artefacts. Essential Skills and Experience: Proven experience managing complex IT or software projects within a Defence or highly regulated environment. Strong understanding and hands-on application of ITIL (preferably v4) within live service or service transition projects. Experience working with MOD stakeholders or similar government organisations. Excellent communication and stakeholder engagement skills. Comfortable operating in a hybrid environment More ❯
other support groups and Domains. Ensure that the policies and procedures set by Tech Mahindra are adhered to. Report the status to the higher management. Preferred Skills: Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage). Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio ,MS front page, MS one More ❯
other support groups and Domains. Ensure that the policies and procedures set by Tech Mahindra are adhered to. Report the status to the higher management. Preferred Skills: Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage). Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio ,MS front page, MS one More ❯
Cheltenham, Gloucestershire, England, United Kingdom
Searchability NS&D
/VCF) Windows and Linux administration (AD, DNS, DHCP, PKI) Backup and monitoring tools (e.g. Veeam, Nagios) Awareness of Docker/Kubernetes, Networking and Cyber Security principles Familiarity with ITIL practices and supporting DevOps teams Strong interpersonal and documentation skills Active DV Clearance is essential TO BE CONSIDERED: Please either apply through this advert or email me directly via . … to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS Infrastructure Engineer, VMware, Windows Server, Linux, DevOps Support, ITIL, Secure Environments, VCF, Docker, Kubernetes, Veeam, DV Cleared, NSD More ❯
Birmingham Business Park, Birmingham, West Midlands, England, United Kingdom
Reed
and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established processes and procedures. Ability to work independently after initial training. ITIL certification is beneficial. Basic technical knowledge, including familiarity with Microsoft Office Applications and ITIL best practices. This role offers a competitive salary of £250 per day Umbrella (Inside IR35) – Open More ❯
Birmingham Business Park, Birmingham, West Midlands, England, United Kingdom
Reed
and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established processes and procedures. Ability to work independently after initial training. ITIL certification is beneficial. Basic technical knowledge, including familiarity with Microsoft Office Applications and ITIL best practices. This role offers a competitive salary of £250 per day Umbrella (Inside IR35) – Open More ❯
across range of areas Hardware suport experience Desktop support Experience Printer troubleshooting experience Active Directory Up to date IT knowledge Good knowledge of MS products Excellent Keyboard Skills Desirable ITIL Foundation MS Exchange MCSA Experience in healthcare Experience and Education Essential Previous Service Desk Experience Desirable ITIL qualification Skills and Knowledge Essential Team working and working under pressure Desirable Contributing More ❯
scheme, on-going training and development. Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher. Who we are: We re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training … sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews • Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics • Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance • Control £700k IT OPEX budget; track costs and manage asset register • Sponsor supplier-led projects (e.g. … led change projects • Familiar with ISO 27001, GDPR, and risk reporting • Clear communicator with execs, users, and vendors • Data-driven; focused on cost, service, and risk improvement Certifications & Education: • ITIL v4 Managing Professional PRINCE2 Practitioner Agile PM • CIPS Level 4 (Commercial & Contract Management) • Degree in IT, Info Systems, or Business Management Why Join Us? We value our employees and offer More ❯
scheme, on-going training and development. Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher. Who we are: We’re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training … sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews • Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics • Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance • Control £700k IT OPEX budget; track costs and manage asset register • Sponsor supplier-led projects (e.g. … led change projects • Familiar with ISO 27001, GDPR, and risk reporting • Clear communicator with execs, users, and vendors • Data-driven; focused on cost, service, and risk improvement Certifications & Education: • ITIL v4 Managing Professional | PRINCE2 Practitioner | Agile PM • CIPS Level 4 (Commercial & Contract Management) • Degree in IT, Info Systems, or Business Management Why Join Us? We value our employees and offer More ❯
Employment Type: Permanent
Salary: £40000 - £60000/annum Plus up to 10% annual bonus
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
The One Group
including test scenarios and acceptance criteria Comfortable advising stakeholders who are new to ServiceNow Skilled in process mapping and workshop facilitation Agile delivery experience (Scrum or Kanban) Familiar with ITIL principles and service management frameworks Nice to Have Experience working in Managed Services environments Certifications in ServiceNow, ITIL, or Agile (e.g., CSM) Other Details Inside IR35 - must work via an More ❯
Cambridge, Cambridgeshire, England, United Kingdom Hybrid / WFH Options
The One Group
including test scenarios and acceptance criteria Comfortable advising stakeholders who are new to ServiceNow Skilled in process mapping and workshop facilitation Agile delivery experience (Scrum or Kanban) Familiar with ITIL principles and service management frameworks Nice to Have Experience working in Managed Services environments Certifications in ServiceNow, ITIL, or Agile (e.g., CSM) Other Details Inside IR35 - must work via an More ❯
project delivery team, account team & Client stakeholders. Review the outcomes of the transition projects to capture learnings & disseminate across organization Technical Skills – Basic Knowledge on security models such as ITIL, ISO27002, PCI DSS and Cobit 5 Experience on Security tools & Technologies Integration of testing mechanisms with industry best practices such as OWASP & NIST Good Understanding of IT security policy, procedure … Education qualification: Bachelor’s degree in informationtechnology, Computer Science and/or related areas CISM/CISSP/Certified Ethical Hacker/CompTIA CySA+ Certification & knowledge - Must Have ITIL V3/4 Foundation/Expert certification & knowledge – good to have What’s in for you? At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business More ❯