151 to 175 of 618 ITSM Jobs in the UK

attitude and excellent telephone manner. Ability to communicate effectively via telephone, email, and video conference. Proficiency in logging and categorizing incidents, service requests, problems, changes, and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established processes and procedures. Ability to work independently after initial training. ITIL certification is beneficial. Basic technical More ❯

maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment activities. Manage incidents to resolution in collaboration with third parties, keeping records More ❯

incidents in high-pressure environments, including out-of-hours support. Strong understanding of ITIL v3 or v4 frameworks and service management best practices. Experience working with monitoring, ticketing, and ITSM tools (e.g., ServiceNow, Jira, Opsgenie). Excellent communication, stakeholder management, and analytical skills. Ability to lead cross-functional teams during incidents and post-mortem activities. The successful candidate will also More ❯

the server environment/operating systems used by the customer. We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework. More ❯

environment, preferably in a Manufactory based organization General End User technology knowledge End User Workspace platforms (discovery, asset management, client management) End User Microsoft platforms (Active Directory, Office, SCCM) ITSM Tool Set (Ticket Management Software) preferred Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills. What we offer Competitive salary and benefits More ❯

for team reference. Qualifications: Deep technical knowledge of Active Directory, Desktop Engineering, Identity and Access Management, Device Management, and Endpoint Security. Experience supporting Mac devices with Jamf. Proficiency in ITSM processes, incident and problem management, using ITSM tools. Understanding of network concepts such as IP addressing, DNS, DHCP. Experience with device management tools like JAMF, Intune, SCCM. Proficiency with Microsoft More ❯

management practices (e.g. Kanban, Scrum) and their role in managing a team and projects. Experience providing IT services in an academic or research IT environment. Qualification or experience with ITSM (we use ServiceNow). Experience in facilitating teams to review current processes and develop new ones to improve operational efficiency, quality and simplification. Hands-on experience of bioinformatics tools, analyses More ❯

vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and More ❯

to efficiently deliver support services. · Add and maintain accurate technical documentation. · Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications · Microsoft Certifications. · Exposure to ITIL or other ITSM framework IND/LET More ❯

experience MSP experience required Proven experience managing IT service delivery or infrastructure projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication More ❯

experience MSP experience required Proven experience managing IT service delivery or infrastructure projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication More ❯

to efficiently deliver support services. · Add and maintain accurate technical documentation. · Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications · Microsoft Certifications. · Exposure to ITIL or other ITSM framework IND/LET More ❯

practices and influence product development. Governance, Risk & Compliance Ensure technical security risks are documented and managed within the risk register. Own and manage services/processes in line with ITSM best practices. Maintain and review operational documentation and processes for effectiveness and efficiency. Continuous Improvement & Innovation Design and implement long-term security and access management capabilities. Analyse complex technical data More ❯

practices and influence product development. Governance, Risk & Compliance Ensure technical security risks are documented and managed within the risk register. Own and manage services/processes in line with ITSM best practices. Maintain and review operational documentation and processes for effectiveness and efficiency. Continuous Improvement & Innovation Design and implement long-term security and access management capabilities. Analyse complex technical data More ❯

Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success) Platform & Tooling Ownership Own the configuration, adoption, and continuous improvement of operational platforms (e.g. ServiceNow ITSM, CSM, Performance Analytics) Lead implementation of new intelligent tooling, including an enterprise chatbot and workflow automation solutions Manage vendor partnerships, platform roadmaps, and budget performance related to tooling and AI … building and interpreting executive-level dashboards Executive presence and ability to influence at C-level Desirable Experience with Amazon Bedrock or similar generative AI platforms Familiarity with ITIL/ITSM frameworks and workflow automation tools (e.g. Jira, Confluence) Knowledge of regulatory frameworks such as DORA and PCI Exposure to RPA, low-code/no-code tools, and AI-assisted service More ❯

the Release Co-Ordinator function. Education & Experience: Bachelor's degree in IT, Computer Science, Business, or related field (or equivalent practical experience). 3+ years of experience in IT Service Management, Release & Deployment Management, or related roles. Previous experience working with external suppliers or vendor coordination is highly desirable. Familiarity with ITIL frameworks, particularly in Release and Deployment Management. Technical More ❯

with HiAffinity and understanding of billing processes in the utilities sector. Hands-on knowledge of CRM integrations, SQL, and reporting tools. Experience with Jira, Agile methodologies, and ITIL or ITSM tools like ServiceNow. Knowledge of data privacy laws and regulatory compliance in the utility space. Familiarity with debt management, process automation, and workflow tools. Personal Attributes: A strategic thinker with More ❯

support across the business. Key Responsibilities: * Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face * Prioritise and manage workflow through the ITSM system (ServiceNow) * Conduct on-site technical investigations and escalate issues to ensure timely resolution * Collaborate with IT team members and support 1st and 2nd line IT teams * Install, update, maintain … Configure and support iOS/Android mobile devices and 4G/5G dongles * Assist with IT projects and maintain technical documentation Qualifications and Skills: * Microsoft certifications (desired) * Experience with ITSM systems * Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams * Understanding of anti-virus products, web gateway filtering, and networking concepts * Strong communication, problem-solving, and customer More ❯

identity and access management tools such as OKTA Salesforce certifications (e.g., Technical Architect, Developer, or Administrator) Experience with cloud technologies like AWS or Azure Knowledge of ITIL and IT service management principles Note: All profiles will be reviewed against the required skills and experience. Due to the high volume of applications, only successful applicants will be contacted. Thank you for More ❯

management tools such as OKTA Certification in Salesforce (e.g., Technical Architect, Developer, or Administrator) Experience with cloud-based technologies such as AWS or Azure Knowledge of ITIL and IT service management principles All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants More ❯

Provide Support for members of the team. Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary. Experience Required: Essential- Experience in IT Service Management principles and processes. High level of proficiency and knowledge of working in a Corporate IT environment. Experience in working to (and exceeding) Service Level Agreements. Broad technical understanding of More ❯

minimum of 2 years' experience working with MRI Evolution is preferred Experience using SQL, with an understanding of Microsoft SQL Server, is preferred Experience of working within an IT service management framework; specifically incident, request, problem and change management Experience of working with applications across a variety of architecture/platforms, including on-premise and cloud hosted/SaaS Good More ❯

This is a pivotal role in shaping our data landscape, ensuring alignment with business objectives, and driving innovation through effective data management practices. You will lead a team of skilled data architects, collaborate with cross-functional stakeholders, and define the More ❯

to work with external partners to extend internal capabilities. Exceptional communication skills -clear, concise, and confident across technical and non-technical audiences. Deep understanding of governance, compliance, and IT service management best practices. Comfortable with rapid context switching and balancing competing priorities in a lean, fast-growing team. Fluency in English is required; additional languages are a plus. Nice to More ❯

Location: Crawley, United Kingdom In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and More ❯