151 to 175 of 511 ITSM Jobs in the UK

Active Directory, enterprise networks, cloud services, and endpoint management. Proven success managing large-scale endpoint estates and leading major infrastructure or transformation projects. Strong grounding in IT governance, ITSM/ITIL frameworks, and cybersecurity best practice. Experience developing cyber security controls, risk assessments, and disaster recovery plans. Vendor and stakeholder management within customer-focused, multi-site operations. Experience supporting or More ❯

leading on product configuration, integrations, service upgrades and best-practice processes. You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies. Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work within your team, fostering a culture More ❯

leading on product configuration, integrations, service upgrades and best-practice processes. You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies. Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work within your team, fostering a culture More ❯

leading on product configuration, integrations, service upgrades and best-practice processes. You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies. Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work within your team, fostering a culture More ❯

leading on product configuration, integrations, service upgrades and best-practice processes. You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies . Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work within your team, fostering a More ❯

the resolution/escalation of issues. Work with internal/external stakeholders, External/Internal Audit, and Service Providers regarding specific audit actions related to Problem Management and other ITSM processes. Act as the primary interface for day-to-day liaison with Service Providers, ensuring problem classification, stakeholder notification, monitoring, and closure of problems are managed effectively. Lead Problem Management More ❯

of the following abilities and be open to learning new technologies, such as: Linux Operating system experience Understanding of Government Security Classifications Working knowledge of the Jira Service Management ITSM tool How youll support us This role will contain some elements of On Call dependant on project requirements. Our non-negotiables: Due to the highly secure nature of the projects More ❯

CE+ assessment experience Knowledge of ISO 27001, SOC2, or the NCSC Cyber Assessment Framework Certifications like CompTIA Security+, Microsoft SC-900, or IASME Practitioner Experience with ServiceNow or similar ITSM platforms Exposure to SOC services, SIEM platforms, or MDR/EDR/XDR solutions Where this could take you This role opens doors across our security practice. Whether you're More ❯

contribute to ongoing platform improvement. Key Skills: Proven experience (3+ years) working with the ServiceNow platform , with a strong focus on SPM (Strategic Portfolio Management). Solid understanding of ITSM processes and ServiceNow architecture. Strong JavaScript skills and experience using ServiceNow APIs . Familiarity with Agile methodologies and collaborative development environments. Ability to design and deliver integrations with other enterprise More ❯

any large enterprise SaaS solution. Expertise and experience with ServiceNow Must have legal authorisation to work in the UK. Desirable but not required: ServiceNow experience in the areas of ITSM, SPM, ITOM, CSM, HR or IRM products are highly desirable ServiceNow Certifications in all areas are highly desirable. Expertise with scripting languages such as PERL, JavaScript, Python, and Shell. Web More ❯

technical response and resolution for high-priority cloud incidents (P1 and P2). The role demands integrating Azure Monitor and Azure Service Health alerts directly with the Council's ITSM platform to automatically generate tickets and drive continuous operational improvements aimed at minimising Mean Time to Resolution (MTTR). Automation and Infrastructure-as-Code (IaC) Development: Developing, testing, and maintaining More ❯

technical response and resolution for high-priority cloud incidents (P1 and P2). The role demands integrating Azure Monitor and Azure Service Health alerts directly with the Council's ITSM platform to automatically generate tickets and drive continuous operational improvements aimed at minimising Mean Time to Resolution (MTTR). Automation and Infrastructure-as-Code (IaC) Development: Developing, testing, and maintaining More ❯

development Regular team social events What You’ll Do Be the friendly and knowledgeable first point of contact for customers Log, manage, and resolve service requests using an IT Service Management tool Develop customer guides, knowledge bases, and internal processes Gain hands-on experience with Windows, Office 365, networking, virtualization, software updates, and backup solutions What We’re Looking For More ❯

a structured rota covering core hours and occasional out-of-hours support. Skills: Strong customer service and communication skills Solid 1st line troubleshooting and diagnostic ability Experience working with ITSM/ticketing tools and SLA environments Basic hardware/software support knowledge (laptops, mobiles, builds) Ability to document issues clearly and escalate effectively to 2nd/3rd line Organised, detail More ❯

network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in More ❯

network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in More ❯

network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in More ❯

and service optimization. Train and Cach teams on Nexthink investigations and visualizations. Nexthink Administration Configure and manage Nexthink components (Collector, Engine, Portal, Remote Actions, Campaigns). Integrate Nexthink with ITSM platforms (e.g., ServiceNow) and directory services (e.g., Active Directory). Perform upgrades, patching, and health checks. Digital Experience Monitoring & Analytics Build dashboards and investigations for endpoint performance and user experience. More ❯

and service optimization. Train and Cach teams on Nexthink investigations and visualizations. Nexthink Administration Configure and manage Nexthink components (Collector, Engine, Portal, Remote Actions, Campaigns). Integrate Nexthink with ITSM platforms (e.g., ServiceNow) and directory services (e.g., Active Directory). Perform upgrades, patching, and health checks. Digital Experience Monitoring & Analytics Build dashboards and investigations for endpoint performance and user experience. More ❯

support activity. Skills & Experience: Strong hands-on experience with AWS Connect and related AWS services (e.g., S3). Knowledge of IVR design, call routing, and telephony concepts. Proficiency with ITSM tools and structured incident management. 3+ years in IT support (Helpdesk/Desktop), plus 2+ years in Tier 2 or team-lead roles. Excellent communication skills and a customer-focused More ❯

team What we're looking for: ** Essential ** Active SC Clearance - or lapsed within the last 12 months Solid understanding of the full software development lifecycle Familiarity with ITIL IT Service Management processes Strong appreciation for development standards and quality procedures 2+ years' professional experience with some of the following technologies: Technical Skills: .Net MVC ASP.net WebForms Hibernate Entity Framework Web More ❯

time working from the Newbury office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM development + implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven expertise in ServiceNow integrations including More ❯

of the time working from the Newbury office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven expertise in ServiceNow integrations including More ❯

time working from the Newbury office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM development + implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven expertise in ServiceNow integrations including More ❯

time working from the Newbury office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM development + implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven expertise in ServiceNow integrations including More ❯