176 to 200 of 970 ITSM Jobs in the UK

doing: Acting as the first point of contact for IT queries and service requests Logging, prioritising and resolving incidents through the IT service management platform Troubleshooting laptops, desktops, printers, mobile devices and other business hardware Supporting users across Windows, macOS, Android and iOS Managing user accounts, password resets and access ...

planning skills with a keen eye for detail. Ability to explain complex technical issues in simple terms to non-technical individuals. Proficiency with IT Service Management tools to record, manage, and resolve incidents. Ability to remain calm under pressure and adapt to changing situations. Strong problem-solving and analytical abilities ...

critical national infrastructure. Working knowledge of Microsoft Intune, endpoint management and digital employee experience tooling Experience using ServiceNow, Nexthink or similar digital experience/ITSM tooling to support service maturity, trend analysis and continual improvement. ITIL certification and formal service-management or project/change qualification. Leadership Behaviours Acts with ...

alongside good knowledge of Microsoft 365, Exchange and Intune Good knowledge of server operating systems, including Microsoft Server and Linux An understanding of IT service management principles, including incident, change and problem management Strong organisational and prioritisation skills, with the ability to balance business-as-usual activity, incidents and project ...

IT sector Experience on a Service Desk Excellent written & oral communication skills, ability to influence others at all levels A background knowledge of ITSM tool Some knowledge of IT peripherals like printers, Meraki hardware and iPhones/iPads Excellent customer service skills Excellent interpersonal skills both face to face ...

troubleshooting and supporting both macOS and Windows OS.* Experience managing AV equipment and conference room setups.* Familiarity with ticketing systems (e.g., Jira, ServiceNow) and ITSM platforms.* Prior experience using MDMs such as Jamf and Workspace 1 for fleet management* Prior experience using Okta* Knowledge or prior experience about office networking ...

ITIL principles. Experience managing customer-facing services against SLAs and KPIs. Strong customer, stakeholder and supplier management skills. Commercial awareness and experience. Experience with ITSM platforms. ITIL Foundation certification or higher. Excellent communication, organisational and problem-solving skills. Fluent in English and German, both written and spoken. Desirable Experience within ...

completed to ensure estate is ready Production and ownership of project/deployment plan Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant 1st point of escalation Recommends and manages updates and configurations to process and Verdant tooling ...

Maximo implementation or migration projects Red Hat OpenShift, Kubernetes, and containerised deployment Automated deployment pipelines and version-controlled configuration promotion ServiceNow or equivalent ITSM tooling IBM Maximo Manage v9.0 or v8.0 certification, or MAS Foundation. Candidates without certification should be willing to achieve it within their first year, with funding ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

limited to:* Developing solutions for Customer Experience, Technology Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer Service Management (CSM), Java Script/Angular, Now Assist,Gen-AI and Workflow Data Fabric.* Utilising ServiceNow’s Experience Layer components to build modern ...

risks and emerging trends.Strong communication and organisational skills, with the ability to manage multiple priorities and deadlines.Experience working in an IT service delivery or ITSM environment.Desirable:PRINCE2, APM, PMP, CAPM or P3O qualification.ITIL 4 Foundation.Experience with Power BI, ServiceNow, PPM tools or SharePoint.Experience supporting IT Transition, outsourcing or managed service ...

emerging trends. Strong communication and organisational skills, with the ability to manage multiple priorities and deadlines. Experience working in an IT service delivery or ITSM environment. Desirable PRINCE2, APM, PMP, CAPM or P3O qualification. ITIL 4 Foundation. Experience with Power BI, ServiceNow, PPM tools or SharePoint. Experience supporting IT Transition ...

subsidiary environment. Sound functional knowledge of D365 across finance, supply chain, and operations, and how the modules and integrations fit together. Solid grasp of ITSM disciplines — incident, problem, and change management — and of SLA-based service delivery. Experience working with architecture, integration, and engineering functions to defined standards and coordinating ...

Responsibilities: Act as a primary 1st/2nd line contact for internal IT support, resolving incidents and service requests via phone, email, and the ITSM/ticketing tool. Support laptops, mobile devices, and productivity tools across Windows, macOS, iOS, Android, and Microsoft 365 (Teams, Outlook, SharePoint, OneDrive). Administer ...

embed non‐functional requirements and secure‐by‐design principles into delivery pipelines. Co‐own cloud reliability roadmap with platform teams; standardize tooling for observability, ITSM, and incident communication. Ensure DR readiness, runbook quality, and resilience patterns are consistently applied across services. People Leadership – Lead and mentor a team ...

Proven experience in a ServiceNow consulting, architecture, pre-sales, or solution design role. Strong understanding of the ServiceNow platform and its key modules, including ITSM, ITOM, ITAM, SecOps, IRM/GRC, HRSD, CSM, and App Engine. Experience leading solution design activities for complex digital transformation programmes. Demonstrable experience supporting bids ...

that underpin the end-user digital experience, ensuring these services are secure, resilient, supportable, and continually improved in alignment with University strategy and IT service management best practice. As the senior technical specialist for the Digital Workspace estate, you will help shape and develop the technical roadmap and future direction ...

customers at all levels. Degree of understanding of financial metrics and terminology. Broad and strong IT knowledge Technology account management/consultancy experience IT service Management (ITIL) Ability to establish and maintain trust Rigor and reliability in the follow up and implementation of actions Commercial/Financial governance experience ...

Customer Success, Service Account Management, or Virtual IT Director/Virtual CTO‐style role within IT or technology services Strong understanding of IT service management concepts, including incident, problem, change, and service performance reporting Experience leading Quarterly Business Reviews (QBRs) and structured client service reviews Ability to understand, interpret ...

Customer Success, Service Account Management, or Virtual IT Director/Virtual CTO‐style role within IT or technology services Strong understanding of IT service management concepts, including incident, problem, change, and service performance reporting Experience leading Quarterly Business Reviews (QBRs) and structured client service reviews Ability to understand, interpret ...

ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation ...

activity translates into tangible, high-quality outcomes for EMEA. Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations. Develop and execute strategic ...