176 to 200 of 760 ITSM Jobs in the UK

project management and change management. Communication skills (verbal, written) to make recommendations and prepare reports for all levels (including Board of Governors). IT Service Management Experience IT Infrastructure and Application Management Project Management Ability to implement and manage service level agreements (SLAs) and other performance metrics to ensure quality More ❯

contracts, including negotiating terms, monitoring performance, and ensuring compliance with SLAs and KPIs. Experience: Professional Experience: Minimum of 10 years of experience in IT service management, with at least 5 years in a leadership role overseeing service transition activities. Experience in the retail industry or a similar fast-paced environment More ❯

configurations, startup/shutdown procedures, and Technical How To's (THTs). Respond to tickets and automated system alerts and logs, working within an ITSM tool and ensuring change management is followed as needed. Proactively ensure high availability of Windows server platforms by applying patches, monitoring performance, identifying issues, and More ❯

Active Directory, and networking equipment. Install, configure, and maintain IT systems, applications, and user accounts. Maintain accurate records of work through the IT service management system (e.g., tickets, documentation). Escalate complex issues to 3rd line support or vendors when necessary, following proper protocols. Assist in IT projects such as More ❯

a high level of security, performance controls, and compliance. Desirable IT certifications are highly desirable, for example, Microsoft 365 Certified Associate, MCSA, MCSE etc. ITSM experience We're bold and brave when it comes to transforming business operations. Together, we achieve more for our customers, each other and ourselves. From More ❯

best practices. Manage complex technical challenges using expertise, discretion, and judgment. Qualifications Strong knowledge of Microsoft Windows OS, Autopilot, Office 365, Active Directory, Jira ITSM, network connectivity, VPN protocols, and collaboration tools like Teams and Zoom. Experience with meeting room AV hardware and office network technology. Experience implementing IT operations More ❯

role within an ITIL-based Service Management environment. Knowledge of ITIL4 practices ITIL4 Foundation certification is desirable. Familiarity with ServiceNow Problem Management and other ITSM platforms. Strong analytical skills with the ability to interpret data, identify patterns, and produce actionable insights. Ability to collaborate effectively with technical teams, suppliers, and More ❯

related project work where Project Teams are not involved. Ensure service availability is factored into solution design and daily operations. Work closely with the ITSM team to ensure a seamless service transition for developed solutions. Support and adhere to Corporate IT’s evolving ITIL framework. Assist with the management, maintenance More ❯

related project work where Project Teams are not involved. Ensure service availability is factored into solution design and daily operations. Work closely with the ITSM team to ensure a seamless service transition for developed solutions. Support and adhere to Corporate IT’s evolving ITIL framework. Assist with the management, maintenance More ❯

related project work where Project Teams are not involved. Ensure service availability is factored into solution design and daily operations. Work closely with the ITSM team to ensure a seamless service transition for developed solutions. Support and adhere to Corporate IT’s evolving ITIL framework. Assist with the management, maintenance More ❯

related project work where Project Teams are not involved. Ensure service availability is factored into solution design and daily operations. Work closely with the ITSM team to ensure a seamless service transition for developed solutions. Support and adhere to Corporate IT’s evolving ITIL framework. Assist with the management, maintenance More ❯

systems used by the customer. We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework. More ❯

systems used by the customer. We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework. More ❯

ownership of goods receipting process Act as an escalation point for 2nd Line support issues Experience Required At least 4 years' experience in IT Service Management principles and processes High level of proficiency and knowledge of working in a Corporate IT environment Experience in working to (and exceeding) Service Level More ❯

Add and maintain accurate technical documentation. Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications Microsoft Certifications. Exposure to ITIL or other ITSM framework IND-LET More ❯

Add and maintain accurate technical documentation. · Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications · Microsoft Certifications. · Exposure to ITIL or other ITSM framework IND-LET More ❯

Add and maintain accurate technical documentation. · Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications · Microsoft Certifications. · Exposure to ITIL or other ITSM framework IND-LET More ❯

Administration. * Office 365: End user support. * SharePoint: Administration. * Intune: Administration, Android device enrolment and app deployment. * Windows Autopilot: Administration, laptop enrolment & end user support. * ITSM Tools: Experience of market leading applications such as ServiceNow. * Remote Control Software: Experience of applications such as LogMeIn Rescue. * Laptop build and software deployment experience. More ❯

behavioural change. Experience managing third-party vendors and implementation partners. Strong financial and resource management skills. Proficiency in Microsoft Project and knowledge of IT service management frameworks (e.g., ITIL) is desirable. This is an exciting opportunity for a results-driven professional to lead a high-impact transformation programme and drive More ❯

the team. Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary. Experience Required: Essential Experience in IT Service Management principles and processes. High level of proficiency and knowledge of working in a Corporate IT environment. Experience in working to (and exceeding) Service Level More ❯

. Knowledge of Power Automate, Power Apps , and other low-code solutions within the O365 ecosystem . Familiarity with ITIL, Agile, or other IT service management frameworks . Understanding of risk and compliance requirements related to IT transformations. If you have the expertise and drive to lead this critical testing More ❯

the team. Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary. Experience Required: Essential- Experience in IT Service Management principles and processes. High level of proficiency and knowledge of working in a Corporate IT environment. Experience in working to (and exceeding) Service Level More ❯

and internal processes Propose and develop improvements for Central Finance and PaPM applications as part of Problem Management Ensure third-party adherence to IT service management best practices Assist with change management activities, including releases and production slots Perform functional quality assurance and approvals for applications when required Collaborate with More ❯

and protocols related to Microsoft 365 services. Familiarity with third-party tools and add-ons for Microsoft 365. Experience with ITIL or other IT service management frameworks. Why Join Focus Group? At Focus Group, we're all about creating an environment where our team can thrive. Joining us means being More ❯

and internal processes Propose and develop improvements for Central Finance and PaPM applications as part of Problem Management Ensure third-party adherence to IT service management best practices Assist with change management activities, including releases and production slots Perform functional quality assurance and approvals for applications when required Collaborate with More ❯