to work with external partners to extend internal capabilities. Exceptional communication skills -clear, concise, and confident across technical and non-technical audiences. Deep understanding of governance, compliance, and ITservicemanagement best practices. Comfortable with rapid context switching and balancing competing priorities in a lean, fast-growing team. Fluency in English is required; additional languages are a plus. Nice to More ❯
Crawley, Sussex, United Kingdom Hybrid / WFH Options
Thales Group
Location: Crawley, United Kingdom In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Manchester Digital
key change management processes. Ability to participate in the on-call rota and work occasionally out of hours. Experience with SQL Server Management Studio and MySQL. Experience with ITservicemanagement tools, preferably ServiceNow. Knowledge of cybersecurity issues and organizational challenges in digital environments. Behaviours Assessment during the selection process will include these behaviours More ❯
with application software installation and use. Deliver training to new hires on IT systems, services, and best practices. Respond to and resolve technical issues in accordance with established ITservicemanagement processes. Maintain accurate records of service requests and incident resolutions. Perform occasional physical tasks (e.g., lifting equipment, accessing under-desk cabling). Provide occasional out-of-hours or weekend More ❯
writing reports, and making recommendations for improvement. Key Knowledge/Experience Bachelor's degree in computer science, Information Technology, or a related field. Knowledge of ITIL or other ITservicemanagement frameworks. Deep technical expertise in Azure cloud technology, including infrastructure, platform, and application services. Excellent leadership, communication, and interpersonal skills. Ability to build and maintain strong relationships with stakeholders More ❯
relational database concepts Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line. Good knowledge in formal and practical production support model Experience with ITSM platforms like Jira, ServiceNow, etc. Excellent problem solving skill with a keen eye for detail. Excellent communication and interpersonal skills. Excellent time management ability and self organised and motivated. Preferred More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Forsyth Barnes
Head of ITServiceManagement Nottingham (Hybrid) £100,000 - £115,000 + Package Retail Sector We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of ITService Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on shaping and delivering … a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior ITservice leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem, change, and request … standards. Lead major incidents and crisis response when required. Build and lead a high-performing ITSM team with a culture of continuous improvement. Candidate Profile: 10+ years of ITservicemanagement experience, with 5+ years in a leadership capacity. ITIL v4 Expert certification or equivalent strongly preferred. Demonstrable success leading ITSM transformation and automation initiatives. Strong experience with enterprise ITSMMore ❯
Your role at Dynatrace The ITSMService Manager will be responsible for collaborating with various team leads to understand their processes and define the workflows needed to be configured in the ITServiceManagement (ITSM) system. This role requires strong communication skills, a deep understanding of ITSM, and the ability to drive process improvements across the organization Key Responsibilities: Collaboration … managers to understand their processes, challenges, and requirements within the ITSM. Workflow Definition: Work with team managers to define and document workflows that need to be configured in the ITSM system. Process Improvement: Identify opportunities for process improvements and implement best practices to enhance efficiency and customer satisfaction within the ITSM. ITSM Configuration: Collaborate with the ITSM Systems Manager and … ITSM Admin team to ensure accurate configuration of workflows in the ITSM system. Training and Support: Provide training and support to team members on new workflows and ITSM processes. Reporting: Generate and analyze reports to monitor the effectiveness of workflows and identify areas for improvement. Stakeholder Management: Build and maintain strong relationships with key stakeholders to ensure alignment and successful More ❯
This position is within the IT Asset Management team and involves working with various Mastercard functions. Responsibilities include: Accountability for governance of configuration items and their data in the ITSM platform (BMC Remedy Helix). Chairing the Configuration Control Board and collaborating with servicemanagement teams to promote data integrity and governance of critical assets. Maintaining a strong understanding of … ITSM, change management, and record management complexities. Understanding infrastructure needs for technical assets and ensuring accurate footprint documentation through governance and assurance. Defining KPIs and MPIs for the CMDB platform's operation and engaging with senior stakeholders. Possessing administrative expertise in the ITSM platform, including BMC Discovery and API functionalities. Driving continuous improvement on the ITSM platform and addressing data More ❯
Facilitate collaboration among contract and client colleagues to optimise service delivery. • Oversee obsolescence, licence, and configuration management activities. • Advise leadership on service design, implementation, and the management of an ITSM model suited to departmental needs. Required qualifications to be successful in this role • ITServiceManagement (ITSM) qualification (minimum foundation level) and experience using ITSM tools (e.g., HELIX). • Project More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Evri
at Evri! Responsibilities: Set the Strategy: Define and deliver the roadmap for ITService Design, Transition, and Delivery aligned with business and IT goals. Lead Service Excellence: Own key ITSM practices including Service Delivery, Change & Release, Continuity, Capacity, and Observability. Drive Operational Readiness: Ensure all new and updated services are smoothly transitioned into production and perform reliably during BAU and … robust BCP and DR plans for critical services. Manage Vendor Performance: Oversee IT vendor operations, ensuring partnerships deliver value and identifying opportunities for cost savings. Own the Tools: Ensure ITSM tooling is modern, effective, and supports service objectives. Inspire and Lead: Build a high-performing team culture, nurturing leadership and specialist talent. Be a Trusted Partner: Act as a senior … Experience & Skills Proven track record in leading ITService functions across the full lifecycle (Strategy to Operations) Strong experience managing IT budgets and driving cost efficiencies Deep understanding of ITSM frameworks and KPIs Experience with service transformation and achieving industry accreditations (e.g., ISO, SDI) Excellent communication skillsable to translate tech into business value Strategic thinker with strong analytical and planning More ❯
Redhill, Surrey, England, United Kingdom Hybrid / WFH Options
Reed
bank holiday work, covered across the team on a rota basis. Desirable Skills: KACE Systems Management Appliance experience. KACE Cloud Mobile Device Manager. Basic SharePoint Online administration. BMC Helix ITSMService Desk. Experience delivering end-user training. Benefits: Competitive salary and benefits package. Hybrid working model allowing flexibility. Opportunities for professional growth and development. To apply for the IT Technical More ❯
and technical readiness to support services post go-live, helping to embed these services into business-as-usual operations. The role requires a strong understanding of ITServiceManagement (ITSM) principles and the (Information Technology Infrastructure Library) ITIL framework, excellent stakeholder engagement skills, and a commitment to ensuring that new digital solutions are not only delivered-but successfully adopted and … this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method . ITSM/ITIL experience mandatory, ideally qualified in ITIL Foundation. Experience of working within a servicemanagement function. Excellent grasp of service design phase processes. Excellent grasp of the transition-based More ❯
Employment Type: Permanent, Part Time, Work From Home
Virtual Machine Infrastructure. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, Firewalls, TCP/IP routing, LAN, WAN. Knowledge of ITSM Frameworks. Strong knowledge of Microsoft Exchange Server and Office 365 including Sharepoint, AzureAD, LAN, Internet access, firewalls and Exchange/Office 365. Good knowledge of Hyper-V and VMware ESX. More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Computappoint
Central London - 3 days per week on-site | Up to £750/day Join a financial services client of ours as a ServiceNow Project Manager to lead a strategic ITSM transformation, driving the design, configuration, and deployment of ServiceNow modules to meet business and regulatory needs. Key Responsibilities: Lead ServiceNow Phase 1 implementation, ensuring functional parity with current servicemanagement … processes to ensure deliverables meet agreed terms. Oversee Go-Live and Hypercare phases for a smooth production transition. Experience/Skills Required: 10+ years’ experience delivering enterprise-scale ServiceNow ITSM implementations. Deep expertise in CMDB, CSDM, service taxonomy, and Incident/Problem/Change Management. Proficient in ServiceNow configuration, API integration, and workflow automation. Experience with automated discovery, CI/ More ❯
macOS, laptop provisioning, headset/audio troubleshooting, Google Workspace, Zoom and meeting room equipment. You have in-depth knowledge of ITSM software. Experience with ITIL framework or other ITservicemanagement methodologies. Great interpersonal skills - you know how to connect with people and have effective communication skills. Ability to guide, train, and motivate team members both locally and remotely, considering More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Little Fish (UK) Ltd
SLA's. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line ITservice desk or similar technical role Previous experience using ITSM case management software Previous experience using remote support tools to run diagnostics and troubleshooting. Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre, Active More ❯
to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using ITServiceManagement tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills More ❯
Kingston Upon Thames, Surrey, England, United Kingdom
GreatFind Recruitment
Windows/macOS/iOS) Networking fundamentals (VLAN, VPN, TCP/IP, DNS, switches, firewalls) Audio-visual solutions in educational settings Experience with MIS, safeguarding tools, VOIP, and ITservicemanagement frameworks (ITIL) is a plus. A self-starter mindset with a desire for continuous learning and improvement. Please note: An enhanced DBS check will be required for this role More ❯
SharePoint, SaaS platforms, Cisco, Azure, and AD Strong knowledge of Windows Server, Exchange, Teams telephony, Hyper-V, VMware, and backup/DR solutions Proficiency in PowerShell, networking protocols, and ITSM frameworks Excellent communication, time management, and customer service skills If you are interested in the role, please email your CV the reference number. Essential Employment is acting as an Employment More ❯
SharePoint, SaaS platforms, Cisco, Azure, and AD Strong knowledge of Windows Server, Exchange, Teams telephony, Hyper-V, VMware, and backup/DR solutions Proficiency in PowerShell, networking protocols, and ITSM frameworks Excellent communication, time management, and customer service skills If you are interested in the role, please email your CV to quoting the reference number. Essential Employment is acting as More ❯
Proven experience in IT within the banking or financial services industry Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with ITservicemanagement applications Hands-on experience with software deployment via SCCM ITIL certification is advantageous Due to the volume of applications received for positions, it will not be possible to respond More ❯
to senior IT staff or third-party vendors as required. Monitor IT infrastructure health and respond proactively to system alerts. Document support activities, solutions, and knowledge articles using the ITSM system. Support data backup processes and assist with disaster recovery planning. Key Requirements: Proven experience in an IT support or helpdesk role Strong knowledge of Windows OS, Microsoft 365, Active More ❯
desktops, laptops, printers, and peripherals Re-image devices and configure applications Troubleshoot Windows OS, hardware, and enterprise apps Coordinate vendor support for hardware issues Document incidents/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA …/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable More ❯
desktops, laptops, printers, and peripherals Re-image devices and configure applications Troubleshoot Windows OS, hardware, and enterprise apps Coordinate vendor support for hardware issues Document incidents/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA …/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable More ❯