176 to 200 of 339 ITSM Jobs in the UK

performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools ...

core values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues to identify and investigate problems ...

into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL’s transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions ...

IT services sector Knowledge of IMACD/IMAC project delivery, Helpdesk operations, and Managed Services commercial models Experience with ERP systems, CRM platforms, or ITSM tools (e.g., ServiceNow) Understanding of European market dynamics and multi-territory pricing considerations Professional qualification in finance, accounting, or business management EEO Toshiba ...

core values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues to identify and investigate problems ...

years of relevant industry experience as a SQL DBA.Proficient in PowerShell scripting and Windows Operating System Administration (Windows 2014+).Familiarity with BMC Remedy IT Service Management and different storage systems.Proven ability to manage large databases effectively.Excellent team player with the ability to work in a focused environment, responsive to urgent ...

relevant industry experience as a SQL DBA. Proficient in PowerShell scripting and Windows Operating System Administration (Windows 2014+). Familiarity with BMC Remedy IT Service Management and different storage systems. Proven ability to manage large databases effectively. Excellent team player with the ability to work in a focused environment, responsive ...

Storage Solutions (e.g. Dell Avamar & Data Domain) Public Key Technologies (e.g. Microsoft, Thales) Cloud Infrastructure Storage VMware cloud technologies Your transferable skills and experience: ITSM Tooling & Processes Server Administration (e.g. Microsoft Windows Server) Event Management Tooling Use of, not Administration VMware vCenter - Use of, not Administration Please note: Its still ...

Desirable Experience with leading PAM platforms (e.g. BeyondTrust, CyberArk, Delinea) Scripting skills (PowerShell, Python) Knowledge of database privileged access (SQL Server, Oracle) Familiarity with ITSM and change processes Experience in regulated or high-security environments Exposure to OT/ICS environments Services advertised by Gold Group are those ...

operations environment Strong knowledge of SIEM, incident management and threat intelligence Understanding of cloud technologies and modern networking Experience with IDAM, JML processes and ITSM frameworks Ability to lead, support and develop junior analysts Strong communication and stakeholder engagement skills Security clearance Due to the nature of the environment, candidates ...

monitoring & reporting) Understanding of scripting/automation (PowerShell, VBScript, batch files) Knowledge of security best practices (BitLocker, NTFS permissions, shared folder security) Familiarity with ITSM tools such as ServiceNow Strong communication skills and a customer-focused mindset Desirable: Broader automation experience and exposure to enterprise-scale IT environments Important requirements ...

switching and wireless Firewalls: Fortinet, Palo Alto, Cisco, Check Point NAC: Cisco ISE, Aruba ClearPass Core Services: DNS, DHCP, VLANs, certificates Virtualisation: VMware ESXi ITSM: ServiceNow Skills & Experience Required Proven capability delivering senior-level (2nd/3rd line) network support CCNP and/or Juniper network qualifications Excellent troubleshooting, diagnostic ...

Succeed - Catalogue Migration Consultant Familiarity with REST APIs, web services, and integrating automation with third-party tools. Proficiency in any scripting languages. Experience in ITSM tools. If you feel you have the skills and experience needed for this role; please do apply now. By applying for this job and submitting ...

Succeed - Catalogue Migration Consultant Familiarity with REST APIs, web services, and integrating automation with third-party tools. Proficiency in any scripting languages. Experience in ITSM tools. Apply below after reading through all the details and supporting information regarding this job opportunity. If you feel you have the skills and experience ...

Experience with integrations (SFTP, APIs, web services, message-based systems) and Git . Desirable: .NET/C#, Java, Centiro or other CMS, ServiceNow/ITSM tools , Agile/DevOps experience, ITIL/change management awareness. Additional Information Flexible hybrid working – candidates from anywhere in the UK can be considered . ...

platform strategies. Excellent Interpersonal skills to work with the project team members collaboratively. Technical proficiency in ServiceNow Platform Strong knowledge & experience in using ServiceNow ITSM Integration and ITOM, ITAM, CSDM. Ability to design a ServiceNow architecture satisfactory with client’s requirements. Experience working in a large cross-functional team environment. ...

major defence-sector client. This role is ideal for someone who thrives in a complex, high-security environment and enjoys owning and enhancing critical ITSM platforms. The Role You'll take technical ownership of the BMC Remedy platform, ensuring stability, performance, and continuous improvement. Your work will span administration, workflow ...

closely with business stakeholders and technology teams to capture requirements, improve processes, and drive the implementation of ServiceNow capabilities, particularly across IT Service Management (ITSM) and workflow automation. The successful candidate will play a key role in ensuring that ServiceNow solutions are aligned to business needs, scalable, and deliver measurable … user stories, process flows, and functional specifications Define acceptance criteria and ensure traceability through delivery Support the implementation and enhancement of ServiceNow modules, including ITSM and related workflows Work with developers and architects to ensure solutions meet business and technical requirements Contribute to process design and optimisation, leveraging ServiceNow capabilities ...

KPIs, and ongoing service improvement for Entrata and related systems • Leadership of the London end user support function • Embedding consistent support processes, tooling, and ITSM best practice • Building and developing a high performing, customer focused support team • Local oversight of IT infrastructure including networks, systems, and security • Acting ...

user devices. Contribute to ITIL-aligned policy, reporting and continuous improvement. Requirements: Experience in IT asset, configuration or service management. Familiarity with ITSM/ESM tools, MDM platforms and CMDB management. Understanding of ITIL frameworks and WEEE and software licensing compliance. Valid UK driving licence with business insurance and access ...

functional senior strategic leadership Hands‐on experience in virtualisation, network administration, infrastructure, server maintenance Governance, risk and compliance, cyber security management RAID logs, ITIL, ITSM, SDLC, STLC, agile methodology Project management, performance reporting Desirable Experience working in regulated environments Experience with ISO27001 This is an urgent role, please apply quoting ...

requests that are logged by all customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in the delivery of the above services Ensuring any incidents or service requests that cannot be fulfilled ...

wants more structure, support, and the chance to deepen their technical skillset in one environment. The Role: *Provide 1st Line IT support via an ITSM ticketing system *Troubleshoot hardware, software, access, and Microsoft 365 issues *Support joiner/mover/leaver processes including account and device setup *Assist with device ...

complex environments. You will bring: Significant experience leading multi-disciplinary IT teams across applications, infrastructure, integrations, networking and EUC Strong knowledge of IT service management and operational best practices (ITIL aligned) Experience delivering services in cloud and hybrid environments Proven ability to translate strategy into effective operational delivery Strong stakeholder ...

reduce IT operational burden through automation Technical Skills Deep knowledge of modern SaaS administration (Google Workspace, Okta/SSO, MDM solutions) Experience with IT service management and ticketing systems Understanding of cloud infrastructure basics (GCP strongly preferred, AWS/Azure an asset) Familiarity with security tools: endpoint protection, vulnerability management ...