201 to 225 of 629 ITSM Jobs in the UK

and technical readiness to support services post go-live, helping to embed these services into business-as-usual operations. The role requires a strong understanding of IT Service Management (ITSM) principles and the (Information Technology Infrastructure Library) ITIL framework, excellent stakeholder engagement skills, and a commitment to ensuring that new digital solutions are not only delivered-but successfully adopted and … this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method . ITSM/ITIL experience mandatory, ideally qualified in ITIL Foundation. Experience of working within a service management function. Excellent grasp of service design phase processes. Excellent grasp of the transition-based More ❯

Virtual Machine Infrastructure. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, Firewalls, TCP/IP routing, LAN, WAN. Knowledge of ITSM Frameworks. Strong knowledge of Microsoft Exchange Server and Office 365 including Sharepoint, AzureAD, LAN, Internet access, firewalls and Exchange/Office 365. Good knowledge of Hyper-V and VMware ESX. More ❯

Central London - 3 days per week on-site | Up to £750/day Join a financial services client of ours as a ServiceNow Project Manager to lead a strategic ITSM transformation, driving the design, configuration, and deployment of ServiceNow modules to meet business and regulatory needs. Key Responsibilities: Lead ServiceNow Phase 1 implementation, ensuring functional parity with current service management … processes to ensure deliverables meet agreed terms. Oversee Go-Live and Hypercare phases for a smooth production transition. Experience/Skills Required: 10+ years’ experience delivering enterprise-scale ServiceNow ITSM implementations. Deep expertise in CMDB, CSDM, service taxonomy, and Incident/Problem/Change Management. Proficient in ServiceNow configuration, API integration, and workflow automation. Experience with automated discovery, CI/ More ❯

macOS, laptop provisioning, headset/audio troubleshooting, Google Workspace, Zoom and meeting room equipment. You have in-depth knowledge of ITSM software. Experience with ITIL framework or other IT service management methodologies. Great interpersonal skills - you know how to connect with people and have effective communication skills. Ability to guide, train, and motivate team members both locally and remotely, considering More ❯

SLA's. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case management software Previous experience using remote support tools to run diagnostics and troubleshooting. Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre, Active More ❯

to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills More ❯

Windows/macOS/iOS) Networking fundamentals (VLAN, VPN, TCP/IP, DNS, switches, firewalls) Audio-visual solutions in educational settings Experience with MIS, safeguarding tools, VOIP, and IT service management frameworks (ITIL) is a plus. A self-starter mindset with a desire for continuous learning and improvement. Please note: An enhanced DBS check will be required for this role More ❯

SharePoint, SaaS platforms, Cisco, Azure, and AD Strong knowledge of Windows Server, Exchange, Teams telephony, Hyper-V, VMware, and backup/DR solutions Proficiency in PowerShell, networking protocols, and ITSM frameworks Excellent communication, time management, and customer service skills If you are interested in the role, please email your CV the reference number. Essential Employment is acting as an Employment More ❯

SharePoint, SaaS platforms, Cisco, Azure, and AD Strong knowledge of Windows Server, Exchange, Teams telephony, Hyper-V, VMware, and backup/DR solutions Proficiency in PowerShell, networking protocols, and ITSM frameworks Excellent communication, time management, and customer service skills If you are interested in the role, please email your CV to quoting the reference number. Essential Employment is acting as More ❯

Proven experience in IT within the banking or financial services industry Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITIL certification is advantageous Due to the volume of applications received for positions, it will not be possible to respond More ❯

to senior IT staff or third-party vendors as required. Monitor IT infrastructure health and respond proactively to system alerts. Document support activities, solutions, and knowledge articles using the ITSM system. Support data backup processes and assist with disaster recovery planning. Key Requirements: Proven experience in an IT support or helpdesk role Strong knowledge of Windows OS, Microsoft 365, Active More ❯

desktops, laptops, printers, and peripherals Re-image devices and configure applications Troubleshoot Windows OS, hardware, and enterprise apps Coordinate vendor support for hardware issues Document incidents/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA …/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable More ❯

desktops, laptops, printers, and peripherals Re-image devices and configure applications Troubleshoot Windows OS, hardware, and enterprise apps Coordinate vendor support for hardware issues Document incidents/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA …/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable More ❯

desktops, laptops, printers, and peripherals Re-image devices and configure applications Troubleshoot Windows OS, hardware, and enterprise apps Coordinate vendor support for hardware issues Document incidents/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA …/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable More ❯

onsite and off-site Ridge employees Based at our Bristol City Centre office with occasional travel to other client sites Responding to incidents and requests logged in a modern ITSM system, responding, and resolving tickets in line with the companys SLAs Diagnose and resolve hardware and software issues including desktop, telephony, network maintenance, and printing errors, and carry out daily More ❯

and remote support. The Support Engineer will handle the processing and follow-up of the incidents and requests that are logged. They will also be done in the existing ITSM tooling, and according to predetermined processes and procedures Teamwork Customer-oriented and customer-friendly communication. Communication Proactively communicate with colleagues Have the courage to challenge any information if you are More ❯

and remote support. The Support Engineer will handle the processing and follow-up of the incidents and requests that are logged. They will also be done in the existing ITSM tooling, and according to predetermined processes and procedures Teamwork Customer-oriented and customer-friendly communication. Communication Proactively communicate with colleagues Have the courage to challenge any information if you are More ❯

and remote support. The Support Engineer will handle the processing and follow-up of the incidents and requests that are logged. They will also be done in the existing ITSM tooling, and according to predetermined processes and procedures Teamwork Customer-oriented and customer-friendly communication. Communication Proactively communicate with colleagues Have the courage to challenge any information if you are More ❯

maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment activities. Manage incidents to resolution in collaboration with third parties, keeping records More ❯

across government and enterprise environments. You'll be responsible for the day-to-day running of the service desk, coaching junior staff, driving process improvements, and maintaining performance across ITSM operations. This role is ideal for someone with a solid infrastructure background looking to take the next step in leadership, with ongoing support for professional development and upskilling. What you … ll be doing: Overseeing daily operations across 1st to 3rd Line support Managing SLAs, KPIs, and reporting to ensure service quality Leading change, patch, and release management activities Designing ITSM workflows and process documentation Supporting escalations and liaising with internal/external stakeholders Mentoring junior team members and participating in recruitment What we're looking for: Strong IT support background More ❯

key liaison with internal stakeholders and customers. Contribute to recruitment and onboarding activities. Collaborate with software delivery teams on deployments and technical coordination. Identify opportunities for workflow automation using ITSM tools. Participate in Change Advisory Board (CAB) meetings and contribute to change and release management. What You’ll Bring To be successful as Technical Team Manager , you should have: SC More ❯

track record in Change Management within ITIL environments Hands-on experience with incident, event, problem, config, release management Strong knowledge of IT infrastructure , applications, and service operations Familiarity with ITSM and DevOps tools (e.g. ServiceNow, Jira, Azure DevOps) Excellent stakeholder engagement and governance capabilities Engagement Terms Daily Rate: £625/day (via Umbrella company - all taxes and NI deducted at More ❯

Select how often (in days) to receive an alert: Lead Delivery Manager Location: UK - Bristol, UK - Cust. Site ENG Job-ID: 214193 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager More ❯

Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of More ❯

management tools such as OKTA Certification in Salesforce (e.g., Technical Architect, Developer, or Administrator) Experience with cloud-based technologies such as AWS or Azure Knowledge of ITIL and IT service management principles skill level: 9 Sector: LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an More ❯