226 to 250 of 604 ITSM Jobs in the UK

discussed with the successful applicant. Regular travel to other offices is required for this role. Person specification Modern coding and development standards, practices, and techniques. Understanding of ServiceNow modules - ITSM, ITOM. Ability to facilitate technical workshops and requirements discussions with stakeholders of varying levels of seniority and technical skill. Good understanding and experience of agile methodologies. UCD focus. Integrations, automation More ❯

discussed with the successful applicant. Regular travel to other offices is required for this role. Person specification Modern coding and development standards, practices, and techniques. Understanding of ServiceNow modules - ITSM, ITOM. Ability to facilitate technical workshops and requirements discussions with stakeholders of varying levels of seniority and technical skill. Good understanding and experience of agile methodologies. UCD focus. Integrations, automation More ❯

discussed with the successful applicant. Regular travel to other offices is required for this role. Person specification Modern coding and development standards, practices, and techniques. Understanding of ServiceNow modules - ITSM, ITOM. Ability to facilitate technical workshops and requirements discussions with stakeholders of varying levels of seniority and technical skill. Good understanding and experience of agile methodologies. UCD focus. Integrations, automation More ❯

discussed with the successful applicant. Regular travel to other offices is required for this role. Person specification Modern coding and development standards, practices, and techniques. Understanding of ServiceNow modules - ITSM, ITOM. Ability to facilitate technical workshops and requirements discussions with stakeholders of varying levels of seniority and technical skill. Good understanding and experience of agile methodologies. UCD focus. Integrations, automation More ❯

junior IT staff - technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects - from scoping to delivery - using influence and cross-team collaboration. More ❯

service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including More ❯

service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including More ❯

or Hartlepool. The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery … the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the … have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO20000. Travelling may be required as More ❯

Manager on an initial 6 month assignment. Location: London (hybrid) About the role: You will be responsible for owning the whole Change Management processes, policies and procedures across the ITSM department. The ideal candidate will hold active SC clearance and possess a proven background in ITIL Change & Release Management, along with the following qualifications: Skills and Experience: Experience of chairing … Change Advisory Board (CAB) Experience of working on the ServiceNow platform. Experience of implementing a successful change management process from zero to full maturity. Experience of working with IT Service Management toolset. Knowledge of operating IT systems within Government/Secure environments. ITIL v3/v4 Foundation. More ❯

Title: ITSM and ServiceNow Analyst – EMEA (2-Year Fixed Term Contract) Location: Hatfield (Hybrid Working Available) Contract Type: Fixed Term (2 Years), Full-Time Are you passionate about IT Service Management and ServiceNow? Do you thrive in a collaborative, patient-focused environment? We’re looking for an experienced ITSM and ServiceNow Analyst to join my client on a 2-year … fixed-term contract. About the Role As the ITSM and ServiceNow Analyst , you will act as the primary point of contact for the support and delivery of the ServiceNow platform across the EMEA region. You’ll work closely with internal stakeholders and a third-party development partner to ensure the platform is optimized, scalable, and aligned with ITSM best practices. … matter expert for the ServiceNow platform. Ensure efficient delivery and support of ServiceNow capabilities in line with SLAs. Collaborate with internal teams and external partners to implement and enhance ITSM, ITOM, and other ServiceNow modules. Provide consultative guidance on ITSM frameworks and ServiceNow best practices. Support platform upgrades and continuous improvement initiatives. What We’re Looking For Degree qualified (desirable More ❯

with asset and stock management. Ability to work independently and as part of a team and a commitment to delivering high-quality customer service. Familiarity with IT service management (ITSM) best practices is a plus. SC Clearance required If you're a proactive individual with a passion for IT and a desire to contribute to a successful team, we want More ❯

with asset and stock management. Ability to work independently and as part of a team and a commitment to delivering high-quality customer service. Familiarity with IT service management (ITSM) best practices is a plus. SC Clearance required If you're a proactive individual with a passion for IT and a desire to contribute to a successful team, we want More ❯

ITSM Architect/Designer Location: London (Hybrid, 3 days a week in office) Salary: £75,000 - £80,000 + Benefits Mentmore is exclusively partnered with a leading organisation based in London to recruit a forward-thinking ITSM Architect. This is a key role in shaping how technology services are designed, delivered, and evolved to meet operational goals and business needs. … ITIL and TOGAF. Service Catalogue & CMDB: Support the ongoing development of the service catalogue and configuration management database (CMDB) architecture. Skills & Experience Required Essential: Proven experience in IT service architecture, ITSM, or service design roles within complex enterprise environments. Strong understanding of ITIL v4 principles and how to apply them in real-world service design and operations. Working knowledge of … certification. Hands-on experience with ITSM platforms such as Freshworks , BMC Helix , or similar. Familiarity with Agile, DevOps, and CI/CD methodologies. Qualifications: Relevant professional certifications in IT Service Management or Enterprise Architecture are highly desirable. More ❯

are met Excellent analytical, problem solving, decision making and influencing skills Desirable: Knowledge of Project Management Knowledge of operating IT systems within Government environments Experience of working with ServiceNow ITSM tool Experience working on a large and complex IT estate Constraints: Candidates submitted for this role must be British nationals, to confirm: They are a British citizen or hold dual More ❯

to non-technical staff. Ability to collaborate well working with different teams to manage and resolve issues. Ability to create and maintain clear and accurate system records and documentation. ITSM/ITIL Service desk experience Desirable Skills and Experience Zendesk Vendor management, asset control, inventory trackingand lifecycle management of IT assets Experience working in a matrixed organization/environment Excellent More ❯

procedures. Skills & Experience Required: Strong technical knowledge of Microsoft Intune (Autopilot), Windows OS, and M365 Experience with device deployment and hardware builds (RAM/SSD upgrades, etc.) Familiarity with ITSM systems and asset/configuration management (CMDB). Knowledge of Active Directory, Entra ID, iOS/Android device management. Hands-on experience with desktop support and device lifecycle services. Previous More ❯

and external partners. Ability to manage multiple service streams and projects simultaneously. Strong problem-solving, analytical, and negotiation skills. Proficient in using service management/reporting tools such as ITSM platforms, Excel, and PowerPoint. A strong grasp of audit, regulatory, and compliance requirements. Self-starter with the ability to work independently and cross-functionally. Desirable: Experience working with Tier More ❯

and external partners. Ability to manage multiple service streams and projects simultaneously. Strong problem-solving, analytical, and negotiation skills. Proficient in using service management/reporting tools such as ITSM platforms, Excel, and PowerPoint. A strong grasp of audit, regulatory, and compliance requirements. Self-starter with the ability to work independently and cross-functionally. Desirable: Experience working with Tier More ❯

analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues. Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT Architecture Must be degree educated with an ITIL Foundation. Salary for this position will be up to £60K. The More ❯

proven background in ITIL Change Management, along with the following qualifications: Skills and Experience: Experience of negotiating conflicts between the IT team regarding changes. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation. Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001. ITIL Intermediate qualified in Service Transition More ❯

proven background in ITIL Change Management, along with the following qualifications: Skills and Experience: Experience of negotiating conflicts between the IT team regarding changes. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation. Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001. ITIL Intermediate qualified in Service Transition More ❯

responsible for developing, implementing, and managing our IT security strategy and operations. This role requires a seasoned professional with over 10 years of experience in IT security and IT service management, particularly within the Microsoft tech stack. The ideal candidate will have a strong background in IT service management and consultancy, with a keen understanding of large language models and … the business. Conduct regular security audits and risk assessments. Stay updated with the latest security trends and technologies, including AI and large language models. Provide expert consultancy on IT service management and security best practices. Train and mentor IT staff on security protocols and procedures. The Successful Applicant Bachelor's degree in Computer Science, Information Technology, or a related field. … Over 10 years of experience in IT security and IT service management. Proven experience with the Microsoft tech stack. Strong background in IT service management and consultancy. Knowledge of large language models and AI technologies is highly desirable. Excellent leadership and communication skills. Ability to work in a fast-paced, start-up environment. Strong problem-solving and analytical skills. What More ❯

Littlefish standards and SLAs. What we are looking for in the successful candidate: Experience in a 1st and 2nd line IT service desk or similar technical role Experience using ITSM case management software Experience using remote support tools for diagnostics and troubleshooting Knowledge of troubleshooting and supporting Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, Enterprise Networks Familiarity More ❯

line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. More ❯

s achieve great things together! BASIC QUALIFICATIONS - 10+ years of IT/Customer Service operations experience with 5+ years in leadership roles - Track record of leading large-scale IT service management or customer service like operations - Strong data analysis and business insight capabilities - Excellence in stakeholder management at executive levels - Bachelor's degree in Computer Science, Engineering or related field … PREFERRED QUALIFICATIONS - Experience with ITIL framework and IT service management best practices - Experience with organizational design - Written and verbal communication skills for effective executive communication Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the More ❯