226 to 250 of 788 ITSM Jobs in the UK

that use services provided by the IT Department. This position ensures all service requests are documented in the department's Information Technology Service Management (ITSM) systems. Responsibilities Summary of Responsibilities: Provides effective first-line interface with users seeking IT support. Receives calls for support, records and tracks incidents and complaints More ❯

the ambassador of the connectivity PSL on site Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Previous experience in IT service management, preferably in a large enterprise environment. Knowledge in Network, routing, switching, Network infrastructure; Comfortable with VLAN , VRFs, NAC, WIFI, optical fibre, copper cabling technologies More ❯

IT incidents and requests through calls, emails, portal and walk-ins Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform Maintain our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes More ❯

incidents, change and problem management Review incidents and service requests ensure the highest quality standards are maintained About you Proven experience in proactive IT service management and delivery. Strong understanding of IT infrastructure, Microsoft 365, Azure, cloud solutions, virtualisation, security, and BCDR solutions. Skilled in defining services, setting clear metrics More ❯

users and customers. Responsible for ensuring that the MIM team and Command Centre complete routine tasks such as SMS and written communications are sent, ITSM ticketing system and dashboards are updated and all relevant reports are completed. Completion of input to Daily, Weekly and Monthly service reviews and monthly contractual More ❯

and supporting end users to maximise their use of IT solutions Responding to all incidents and requests on the helpdesk Administration of the IT Service Management helpdesk Troubleshooting 1st and 2nd line user-based tickets - Various endpoint issues such as Windows operating system issues and guidance, Microsoft issues, monitor, docking More ❯

Microsoft Windows Operating System including package: Office 365, Teams, Zoom, OneDrive, PowerShell, SharePoint, Autopilot, Active Directory Cloud – Azure/Entra ID/AWS Jira ITSM AV Hardware knowledge/installs Networking issues/connectivity – Firewalls, Routing, Switches etc VPN protocols Infrastructure management (servers, migrations, installations) If you're driven, technically More ❯

Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high-quality IT support services using ITSM Remedy. The analyst must provide timely updates for all incidents and service requests, and perform technical support tasks as needed. An End User Support Analyst More ❯

end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/ More ❯

Microsoft stack of services • Relevant experience of 3+ Years in a similar role (preference given to candidates with UK MSP experience) • Working Experience with ITSM tools such as ConnectWise, BrightGauge, SmileBack, ITBoost, Service Now Qualifications: • A degree in an IT-related subject • PRINCE2 Practitioner Certification for Project Management • Microsoft Certifications More ❯

and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not More ❯

and progression opportunities The chance to support meaningful digital transformation within the public sector This is a great opportunity for someone passionate about IT service management and digital delivery to step into a key role within the Civil Service. To apply or learn more, please get in touch today. #J More ❯

of Windows 10 and Microsoft Office 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software IT Service Desk Analyst/1st Line Support Analyst More ❯

of Windows 10 and Microsoft Office 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software IT Service Desk Analyst/1st Line Support Analyst More ❯

will: Define the architecture, design, and implementation of ServiceNow solutions, ensuring alignment with business needs and strategy Have experience in areas such as ServiceNow ITSM, ITOM, ITBM, and other modules, guiding integration and automation strategies, as well as across business architecture and operating model design supported by ServiceNow. Advise clients More ❯

concepts. Tools & Utilities: Experience with vulnerability management tools (Qualys, Nexpose Rapid 7, HP WebInspect, IBM AppScan, Tenable Nessus, Burp, NMAP), External Attack Surface Management, ITSM (Service Now) and cloud vulnerability tools (AWS Inspector, GCP Security Command Center, Tenable, Qualys, Rapid 7). Aggregator Platforms: Familiarity with platforms like Vulncan.io, Prism. More ❯

outsourced environments. Ideally, you will also have: Previous experience with large scale programme migration . Test management experience in ERP environments. Relevant Agile, IT service management and/or project management certifications. Experience in a people or line management role. More ❯

a flexible approach to working on a rota basis and provide necessary cover when necessary Experience Required At least 4 years’ experience in IT Service Management principles and processes High level of proficiency and knowledge of working in a Corporate IT environment Experience in working to (and exceeding) Service Level More ❯

team. Hands-on experience with SAP ERP, ideally S/4HANA, including core logistics and warehouse modules. Strong understanding of ServiceNow modules such as ITSM, FSM. Proven experience designing and implementing integrations between SAP and ServiceNow (e.g., asset synchronization, work order to sales order/service order). Familiarity with More ❯

team. Hands-on experience with SAP ERP, ideally S/4HANA, including core logistics and warehouse modules. Strong understanding of ServiceNow modules such as ITSM, FSM. Proven experience designing and implementing integrations between SAP and ServiceNow (e.g., asset synchronization, work order to sales order/service order). Familiarity with More ❯

team. Hands-on experience with SAP ERP, ideally S/4HANA, including core logistics and warehouse modules. Strong understanding of ServiceNow modules such as ITSM, FSM. Proven experience designing and implementing integrations between SAP and ServiceNow (e.g., asset synchronization, work order to sales order/service order). Familiarity with More ❯

team. Hands-on experience with SAP ERP, ideally S/4HANA, including core logistics and warehouse modules. Strong understanding of ServiceNow modules such as ITSM, FSM. Proven experience designing and implementing integrations between SAP and ServiceNow (e.g., asset synchronization, work order to sales order/service order). Familiarity with More ❯

team. Hands-on experience with SAP ERP, ideally S/4HANA, including core logistics and warehouse modules. Strong understanding of ServiceNow modules such as ITSM, FSM. Proven experience designing and implementing integrations between SAP and ServiceNow (e.g., asset synchronization, work order to sales order/service order). Familiarity with More ❯

team. Hands-on experience with SAP ERP, ideally S/4HANA, including core logistics and warehouse modules. Strong understanding of ServiceNow modules such as ITSM, FSM. Proven experience designing and implementing integrations between SAP and ServiceNow (e.g., asset synchronization, work order to sales order/service order). Familiarity with More ❯

team. Hands-on experience with SAP ERP, ideally S/4HANA, including core logistics and warehouse modules. Strong understanding of ServiceNow modules such as ITSM, FSM. Proven experience designing and implementing integrations between SAP and ServiceNow (e.g., asset synchronization, work order to sales order/service order). Familiarity with More ❯