251 to 275 of 969 ITSM Jobs in the UK

Responsibilities: Serve as a primary 1st/2nd line contact for internal IT support, managing incidents and service requests via phone, email, and the ITSM/ticketing tool. Provide daily support for laptops, mobile devices, and productivity tools across Windows, macOS, iOS, Android, and Microsoft 365 (Teams, Outlook, SharePoint, OneDrive ...

days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high ...

Practical troubleshooting experience across multi‐vendor network estates such as Cisco, Juniper, Arista, Fortinet, Palo Alto Networks or F5. Experience integrating network platforms with ITSM, monitoring or observability tools, preferably ServiceNow and DX NetOps Spectrum. Ability to interpret alarms, telemetry, configurations, routing tables, logs and packet or path information ...

projects, Working between the Customer and ITC NOC ensuring any incidents, changes, service requests are responded to in a timely manner, Working knowledge of ITSM tooling, specifically Jira, SharePoint, Updates to design documentation, Visio and SolarWinds maps, Duty of care, working as part of a team, supporting other engineers ...

mindset with a passion for continuous improvement Ability to work across both support and project-based activities Desirable Experience Power BI Microsoft 365 technologies ITSM platforms and service management processes Business process improvement initiatives This is an excellent opportunity to join a well-established organisation undertaking a range of SharePoint ...

edge services within complex organisations. Strong expertise in service design, target operating models, governance frameworks, service ownership and operational readiness. Experience implementing IT service management disciplines, including service transition, incident and problem management, lifecycle management and service acceptance. Broad understanding of modern infrastructure technologies, including virtualisation/HCI, Kubernetes, networking ...

enterprise data integration, operational reporting and data governance. Experience working with service management or enterprise service delivery environments. Desirable: MOD/Defence experience, ITIL, ITSM platforms, CMDB data and Power BI. Apply Now An excellent opportunity to join a long-term defence programme, offering up to £600 per day Inside ...

application testing. Demonstrable experience in a similar role in the financial services sector. Experience working in an ITIL aligned environment. Experience with an IT Service Management tool such as Service Now, JIRA or IVANTI. Other skills, competencies and attributes: Strong communication and interpersonal skills, with an ability to communicate effectively ...

maintain and develop the LIMS to ensure optimum availability To ensure day to day disruption and downtime is minimised Work closely with IT Service Management to eliminate reoccurring issues by developing sound incident and problem management processes and business continuity strategies To train and support the Department IT Leads ...

cases. Experience with Rovo and emerging Atlassian AI capabilities. Experience with Atlassian Cloud migrations and enterprise-scale transformation programmes. Understanding of Agile, SDLC, ITSM and frameworks such as SAFe or ITIL. We all have our part to play: We're committed to our vision and demonstrate behaviours which ...

strong documentation and relationship‐building skills. Security clearance, or the ability to maintain the clearance required for the role. Relevant Software Licence Management, IT service management, cloud, FinOps or vendor certification would be advantageous, as would experience of Azure cost management, Power BI, workflow automation or managed services. About ...

solutions, and platforms. Proactively calling the customer to troubleshoot and resolve issues. To Be Successful in The Role, You Will Have: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc. Strong technical troubleshooting skills. Excellent interpersonal ...

similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification is desirable If you have the relevant skills and experience required for this Complaints Handler role ...

Transition roles. Strong SQL Server skills, including SQL scripting and SSMS. Experience developing and supporting SSRS reports. A solid understanding of ITIL and IT Service Management practices. Experience supporting enterprise applications within a complex environment. Knowledge of software release, testing and change management processes. Strong troubleshooting, analytical and stakeholder management ...

Experience working across Agile, Waterfall or hybrid delivery approaches.**It would also be nice for you to have*** While not essential, knowledge of IT service management practices and experience across cloud, infrastructure, application, integration or digital service environments would be beneficial.**Why You'll Love Working With ...

urgent tasks, configure and debug mid‐tier software, manage container‐based applications, and develop tools for SAS and third‐party software. Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content. Exceptional customer service ...

Strong SQL and database design experience REST API integration Data modelling Reporting and dashboard development KPI design and analytics Strong understanding of CMDB/ITSM concepts Configuration Management and Asset Management knowledge Ability to work autonomously and translate business requirements into technical solutions Highly desirable: Google AppSheet Google Apps Script ...

home 100% of the time.## **Your role*** You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage.* You will keep the lights green on all Security Toolkit Infrastructure within our remit ...

Experience working across Agile, Waterfall or hybrid delivery approaches. It would also be nice for you to have While not essential, knowledge of IT service management practices and experience across cloud, infrastructure, application, integration or digital service environments would be beneficial. Why You'll Love Working With ...

processes, and governance across automotive programmes. Lead QA and service delivery teams across multiple projects and workstreams. Manage and improve Ticket Processing & Tracking across ITSM tools. Facilitate and execute regular stakeholder workshops. Produce and maintain management reports, dashboards and performance metrics using tools such as Power BI. Validate and analyse ...

secure web gateways, email security or privileged access technologies. Security audits, NIS compliance, assurance reviews or accreditation programmes. ITIL or working within an IT service management framework. Relevant certifications such as CompTIA Security+, CISSP, SSCP, CCNA Security or Microsoft and Palo Alto Networks security certifications. Working in a regulated, safety ...

other highly regulated environments. Knowledge of Microsoft Endpoint Manager, Intune, SCCM or related endpoint technologies. Experience supporting large enterprise desktop environments. Familiarity with ITSM platforms such as ServiceNow. Contract Details Role: Nexthink Platform SME Client: Leading London Law Firm Location: Remote with occasional travel to London IR35 Status: Inside IR35 ...

event management, ensuring timely restoration, clear communication and effective root-cause resolution. Maintain operational controls, standards, runbooks and support models aligned with IT service management and engineering practices. Ensure cloud environments comply with security, risk, audit, data protection and regulatory requirements. Own and maintain vulnerability management processes to protect ...

patterns, including nights/weekends Desirable: Industry-recognised certifications (e.g. CompTIA Security+, SSCP, CEH, GCIH) or working towards Familiarity with SIEM platforms or IT service management tools Track record of meeting SLA-driven targets in a fast-paced environment Comfortable operating within a round-the-clock, shift-based service model ...

automation or scripting tools such as PowerShell, Python, or Ansible. Preferred: Project Management Professional (PMP) or PRINCE2 certification. Preferred: ITIL Foundation or equivalent IT service management certification. Inclusive and accountable people leader who sets clear expectations, develops capability, and recognizes contributions. Highly organized and decisive, with the ability to create ...