251 to 275 of 332 ITSM Jobs in the UK

date CRM records (Salesforce or HubSpot) What We're Looking For 2-3+ years in B2B IT sales or related tech services (ITSM, M365, Cloud, Cyber, UC, etc.) A confident, credible communicator able to influence senior decision-makers Proven ability to close mid-to-large value deals using ...

Our client is seeking an established Director of IT to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security ...

Our client is seeking an established Director of IT to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security ...

locations excluded from direct on-site support). Service Management & Monitoring Support the implementation and ongoing use of a ServiceNow-based IT Service Management (ITSM) solution for Air CHAN (aligned to Air preferred tooling). Monitor system faults, events and performance using existing system features and ITSM tools. Conduct security … etc.). Solid background in systems administration across Windows-based infrastructure (including Active Directory and related services). Experience operating within structured ITSM environments (ideally ServiceNow), including incident, change and problem management. Proven track record of: Managing complex, multi-site systems. Dealing with inter-site connectivity issues impacting system performance. ...

first-line response for incidents, events, and alerts, resolving or escalating in line with SLAs Perform incident, problem, and change management using ITSM tools (ServiceNow, BMC Remedy, Opsview) Deliver end-to-end server patching, including change creation, deployment, and reboots Monitor backups and ensure data recovery and compliance standards … Work With Windows Server & Linux Azure & AWS VMware vSphere & Microsoft Hyper-V Automation & reporting tools (BigFix, Power BI) Veritas NetBackup Enterprise monitoring and ITSM platforms What you'll bring Experience or strong interest in IT infrastructure or cloud operations Strong troubleshooting and analytical skills Ability to work calmly under pressure ...

Role Summary As the ITSM/Platform Specialist you will take ownership of our clients Hornbill Service Manager platform, optimising, extending and automating workflows to drive efficiency and service excellence across the organisation. You'll work closely with IT, operations and business teams to ensure ticketing, service catalogue, incident/… Work with stakeholders (IT, operations, business units) to understand their service needs and translate them into Hornbill configurations or process improvements. Manage and optimise ITSM processes (incident, change, problem, request, asset management) in line with best practices. Monitor performance of service delivery maintain SLAs, generate and analyse reports/dashboards ...

analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with ...

analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with ...

have an exciting opportunity for an experienced Integration Solutions (IS) Service Line Architect (SLA). You will possess a digital orientation to modern ITSM tools and End-to-End Service (Management) Delivery and pre-sales expertise needed to lead the design, development, and delivery of compelling solutions. You are responsible … solution team to cover the related set of DXC Offerings & Capabilities across DXC Platform X, Enterprise Service Management (ESM), Service Integration & Management (SIAM) and ITSM Tool Integrations within a pursuit. The IS SLA also focuses on solutioning and providing technical sales support ensuring that the response integrates with the overall ...

Working Pattern: Full Time Are you a dynamic leader with a passion for quality assurance and delivery in the exciting world of IT Service Management? Our client is seeking a ServiceNow Catalogue QA & Delivery Lead to bring a 'testing mindset' to their team and drive successful outcomes in their Service … pivotal role in managing the end-to-end project lifecycle for ServiceNow catalogue enhancements. Primary Skills Required: Primary Skill Understanding of IT Service Management (ITSM) processes and ServiceNow Service Catalog functionality. ServiceNow experience (especially Service Catalogue/ITSM/Service Request workflows) End-to-end testing/QA experience -Validating ...

environment. Proficiency in ensuring the quality of MDM and EUD, with a focus on continuous service improvement. Experience and knowledge in IT Service Management (ITSM) within secure environments in Defence, Nuclear, or Central Government. Experience in integrating ITSM policies and processes into product workflows. Proficient in Microsoft 365 and ServiceNow. ...

technical assistance to VIPs and end users via phone, remote tools, email, and in-person support Manage and prioritise support requests through the IT service management platform (ServiceNow) Carry out on-site diagnostics and escalate complex issues where necessary to meet resolution targets Work closely with IT colleagues to support … equipment Contribute to IT projects and keep technical documentation up to date Skills and Experience: Microsoft certifications are advantageous Previous experience working with IT service management tools Strong knowledge of Windows operating systems, Active Directory, Office 365, and Microsoft Teams Familiarity with security tools such as antivirus solutions, web filtering ...

IT Support Analyst Permanent Evesham £30,000 - £35,000 Are you ready to take your IT career to the next level? If you're passionate about real-world technology, problem-solving, and continuous development, we ...

. Lead or participate in incident bridges , maintaining clear communication with stakeholders across multiple time zones. Ensure accurate incident logging, categorisation, and documentation in ITSM tools (e.g., ServiceNow). Conduct structured root cause analysis (RCA) for recurring or high-impact incidents. Log and track problems through to resolution and closure … Participate in service reviews and post-incident/post-problem retrospectives to capture lessons learned and drive operational excellence. Key Skills & Requirements Extensive IT Service Management experience , with a focus on Incident and Problem Management, preferably in the banking or financial services sector . Proven track record in managing major ...

Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line … Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong ...

tight deadlines You might also have (Desirable) Cloud computing knowledge Containerisation knowledge Key/value expertise (Redis/Valkey) Experience of IT Service Management (ITSM) Understanding of project framework concepts Behaviours we look for in our team You enjoy working both independently and as part of a collaborative, international team. ...

while delivering an excellent customer experience. This role is ideal for an individual with hands-on experience supporting Active Directory, Microsoft 365, and IT service management processes, who thrives in a fast-paced support environment. Key Responsibilities Serve as the first-line point of contact for users via phone, email … Desk/IT Support/Helpdesk role Strong working knowledge of Active Directory Experience supporting Microsoft 365 (M365) Solid understanding of ticket logging and ITSM processes Excellent verbal and written communication skills Strong customer service mindset with the ability to manage user expectations Ability to work effectively under pressure ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving … customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working ...

IT Support Engineer 1 Month Contract London My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a ...

IT Support Engineer | 1 Month Contract | London My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a ...

Hybrid Location (if hybrid/office-based): Guildford/London (2 to 3 days) Role Description Need a ServiceNow CSM (Customer Service Management) or ITSM Architect with strong integration experience who will design, implement, and maintain ServiceNow CSM/ITSM solutions to meet business needs. This role involves creating scalable … ServiceNow CSM technical solutions. Develop architectural blueprints and functional designs for CSM implementations. Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.). Ensure solutions are scalable, reliable, and aligned with future business needs. Oversee end-to-end implementation of ServiceNow CSM solutions, from concept ...

IR35) Contract Duration: 6 months Start Date: Immediate Role Overview We are seeking a ServiceNow Technical Architect specialising in Customer Service Management (CSM) or ITSM with strong integration experience. The role involves designing, implementing, and maintaining ServiceNow CSM/ITSM solutions to meet enterprise business needs. The architect will create … ServiceNow CSM technical solutions * Develop architectural blueprints and functional designs for CSM implementations * Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.) * Ensure solutions are scalable, reliable, and aligned with future business needs * Oversee end-to-end implementation of ServiceNow CSM solutions, from concept to deployment ...

storage), advising on infrastructure requirements. Write and maintain clear knowledge-based content; cross-train colleagues to enable a shift-left model. Use JIRA/ITSM to manage tickets and change; participate in an out-of-hours on-call rota. What youll bring Strong Microsoft SQL Server skills (admin, performance, complex … ability to explain complex technical issues in a clear and understandable way. Helpful extras: MCSE (or equivalent), HL7 and NHS informatics exposure, JIRA ITSM experience. Why System C? Were one team, united by a mission to own outcomes, do the right thing, and always be better. Expect a friendly, supportive ...

storage), advising on infrastructure requirements. Write and maintain clear knowledge-based content; cross-train colleagues to enable a shift-left model. Use JIRA/ITSM to manage tickets and change; participate in an out-of-hours on-call rota. What youll bring Strong Microsoft SQL Server skills (admin, performance, complex … ability to explain complex technical issues in a clear and understandable way. Helpful extras: MCSE (or equivalent), HL7 and NHS informatics exposure, JIRA ITSM experience. Why System C? Were one team, united by a mission to own outcomes, do the right thing, and always be better. Expect a friendly, supportive ...

Contract Business Analyst (IT Service Management/Operations) 6 months with a view to extending Outside IR35 Flexible hybrid working (London/remote) Context We're seeking an experienced Business Analyst to join a high-profile UK IT Operations centralisation programme. This is a hands-on, impactful role supporting … maintain the Target Operating Model (TOM), including cost modelling and structure. Present complex information clearly to technical teams and senior stakeholders. Support consistent ITSM processes across multiple business units. About You: Proven experience in IT transformation, centralisation, or shared service programmes. Hands-on with ITSM platforms is essential (ServiceNow, Freshservice ...