251 to 275 of 600 ITSM Jobs in the UK

line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. More ❯

s achieve great things together! BASIC QUALIFICATIONS - 10+ years of IT/Customer Service operations experience with 5+ years in leadership roles - Track record of leading large-scale IT service management or customer service like operations - Strong data analysis and business insight capabilities - Excellence in stakeholder management at executive levels - Bachelor's degree in Computer Science, Engineering or related field … PREFERRED QUALIFICATIONS - Experience with ITIL framework and IT service management best practices - Experience with organizational design - Written and verbal communication skills for effective executive communication Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the More ❯

and early life support activities. Required Technical Skills - Basic understanding of Amazon Connect and cloud-based contact center platforms. - Familiarity with telephony systems and VoIP fundamentals. - Proficiency in using ITSM tools such as SysAid for incident logging. - Strong communication and customer service skills. - Ability to follow documented SOPs and escalation procedures. Qualifications - Diploma or Bachelor's degree in IT, Computer More ❯

Proven experience in IT within the banking or financial services industry Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITIL certification is advantageous Due to the volume of applications received for positions, it will not be possible to respond More ❯

Proven experience in IT within the banking or financial services industry Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITIL certification is advantageous Due to the volume of applications received for positions, it will not be possible to respond More ❯

related technology support. Proven ability to manage and facilitate activities by a variety of functional and geographically based teams to meet Service Management's requirements. Experience using an IT Service Management tool with an understanding of reporting modules. Proficiency in analysing problems using reports and statistics to identify trends and implement mitigating actions. Exposure to ITIL Service Management (or similar More ❯

to resolution and closure• To ensure service level agreement standards are met• To promptly complete any admin paperwork and documentation• Keep accurate records of all site information using IT Service Management tools• Promote best practices and adhere to change control process• Accurately plan and organise a working week• Review scorecard weekly with Team Lead IT Support Technician - skills & experience: • Experience More ❯

workload Able to work proactively under their own initiative Experience with small project delivery Qualifications/Education required ITIL Foundation Certified or experience with ITIL Experience in using IT Service Management and CRM solutions is desirable More ❯

all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and planning, carrying out business requests analysis and control, proposing and reviewing technical solutions, supervising More ❯

and emerging IT&D skills. Preferred working experience in IT&D function. The skills for success Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement More ❯

remote teams. IT Support Engineer job responsibilities: Deliver hands-on 1st/2nd Line support to staff, resolving hardware, software, and network issues. Troubleshoot and resolve incidents using an ITSM platform (Freshservice preferred, but experience with ServiceNow, Jira, or similar is also welcome). Set up and support new starters including workstation prep, user access, and onboarding assistance. Perform Windows More ❯

the Job: Delivering first-line IT support to end users across Windows and macOS environments, both remotely and onsite. Using industry-standard tools such as NinjaOne, JAMF, and HALO ITSM to monitor devices, log tickets, and troubleshoot issues. Supporting the setup, configuration, and maintenance of laptops, desktops, and mobile devices. Assisting with Microsoft 365 admin tasks including password resets, Teams More ❯

obstacles. Some of our positions you could be allocated to include : Sustainability Enterprise Architect Collaboration Product Activation Lead UniOps Strategy Business Analyst Technology Business Partner Skills required include: IT service Management Cloud Computing Cyber Security Digital Transformation Microsoft office skills (Excel, Outlook, Word, PowerPoint) Please note, at Unilever we have development programmes, the skills below are skills which would be More ❯

obstacles. Some of our positions you could be allocated to include: Sustainability Enterprise Architect Collaboration Product Activation Lead UniOps Strategy Business Analyst Technology Business Partner Skills required include: IT Service Management Cloud Computing Cyber Security Digital Transformation Microsoft Office skills (Excel, Outlook, Word, PowerPoint) Please note, that at Unilever, we have development programmes, the skills below are skills that would More ❯

issues, and ensure smooth day-to-day IT operations. ?? Key Responsibilities Provide first-line technical support via phone, email, and in person Log and manage support tickets using our ITSM system Troubleshoot and resolve hardware, software, and network issues Set up and configure desktops, laptops, and mobile devices Escalate complex issues to 2nd/3rd line support when necessary Assist More ❯

and execution; experience managing IT specialists, prioritising work, and fostering high-performing teams. You have broad and deep technical knowledge across cloud computing, SaaS, MDM, IAM, SSO, endpoint protection, ITSM, networking, and more, with hands-on experience managing and supporting key technologies like Microsoft 365, Google Workspace, Cisco Meraki, VMware, and others such as Windows, macOS, ChromeOS, Linux, iOS/ More ❯

support to stakeholders as required. Escalate complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate More ❯

National Grid is hiring a Principal Product Owner. This is a hybrid opportunity based from our Warwick office. Job Purpose As the Product Owner for ServiceNow IT Service Management (ITSM) & IT Operations Management (ITOM) , you act as the bridge between needs and wants of the IT operations customer, and the vendor's capability roadmap. Representing the voice of the customer … you prioritize the Agile team backlog to maximise the delivery of value. With deep ServiceNow ITSM & ITOM expertise and good knowledge of the Scale Agile Framework (SAFe), you turn complex requirements into actionable features that drive continuous improvement across the service lifecycle. What you'll do Manage and Mentor : Oversee and guide other Product Owners, ensuring alignment with best practices … Proof of Concept and Proof of Value initiatives to assess the feasibility and desirability of new features and capabilities. Support Change Initiatives : Advocate for the digital enablement of IT Service Management and IT Operations Management, including the introduction of AI-driven workflow automation. About you ServiceNow Expertise : A deep understanding of ServiceNow ITSM and ITOM modules, including Incident, Problem, Change More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments … scale ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments … best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

chat bot, Artificial Intelligence (AI) and other modern solutions. Some of your responsibilities and tasks would include (but are not limited to): Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual … agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations to assigned More ❯

you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC . Responsibilities: Preparing … at various levels, including technical and customer-facing. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in ITSM, ITBM, ITOM, CSM, or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application architectures and More ❯

Identify project risks and implement appropriate mitigation strategies. Maintain accurate project documentation, including plans, schedules, budgets, and reports. Operate the project management section of the IT service management system (ITSM) and Autotask in line with company procedures. Monitor project budgets and report forecasts, variances, and risks to management. Support the continuous improvement of project delivery processes and promote best practice. More ❯

leading large support teams (40+ staff) across client accounts. Deep knowledge of structured cabling standards and technologies (including UTP, FTP, and optical fibre). Advanced knowledge of Asset Management and ITSM ticketing systems. Expertise in complex change management and service delivery processes. Ability to mentor, train, and support new team members and approve training modules. Leadership experience in delivering special … Strong people management skills, including recruitment, performance assessment, and team development. Experience managing third-party suppliers and services. Desirable (but not essential): ITIL® certification or equivalent knowledge of IT service management frameworks. More ❯

leading large support teams (40+ staff) across client accounts. Deep knowledge of structured cabling standards and technologies (including UTP, FTP, and optical fibre). Advanced knowledge of Asset Management and ITSM ticketing systems. Expertise in complex change management and service delivery processes. Ability to mentor, train, and support new team members and approve training modules. Leadership experience in delivering special … Strong people management skills, including recruitment, performance assessment, and team development. Experience managing third-party suppliers and services. Desirable (but not essential): ITIL® certification or equivalent knowledge of IT service management frameworks. More ❯