276 to 300 of 600 ITSM Jobs in the UK

stack) Solid understanding of both, Waterfall and Agile methodologies, with the ability to apply the most appropriate project controls to suit the situation. Strong understanding of IT service management (ITSM) principles. Experience of project management tools and ITSM platforms. Familiarity with vendor management and procurement processes. Ability to manage delivery of multiple projects simultaneously to multiple customers. Excellent communication and More ❯

driven Digital Twin, and cutting-edge AI (Generative AI and Agentic AI). You will define strategy, shape enterprise architecture (TOGAF), drive delivery excellence, and optimise operations (ITIL/ITSM) across GPA's ecosystem. Key Responsibilities Develop and articulate a forward-thinking digital platform strategy. Collaborate with stakeholders to define and prioritise enterprise system requirements. Work closely with C-level … with the ability to influence at all levels. Developing strategy for business systems. Implementing robust business and systems architecture. Expertise in enterprise architecture and service management. Desirable criteria: IT Service Management experience using best practices to enhance the delivery and support of IT services. Familiarity with the ITIL framework, including successful rollout and adoption of practices for service delivery. What More ❯

expectations. A client-centric mindset, curious about how outsourced services can drive client success A leadership approach that supports people, process, technology, and culture Desirable Experience withAutotaskandServiceNow and other ITSM platforms Based within a commutable distance of Cardiff Who are we? ARO has 25 years' experience in Telecoms and IT services and has a nationwide presence with offices across the More ❯

/certificate processes. Working knowledge of both Mac OS X and Windows 10/11 environments. Familiarity with basic networking concepts and Wi-Fi security best practices. Understanding of ITSM frameworks including Incident, Problem, and Change Management. Excellent communication skills, with the ability to explain technical topics to non-technical stakeholders. Preferred Experience managing digital signage systems and content platforms. More ❯

responsibilities. Oversee and forecast team capacity to ensure BAU and project work is adequately supported. Manage core team to create capacity to absorb applications exiting deployment projects. Work with ITSM and others to ensure that projects exiting projects entering BAU have all required support artifacts. Ensure knowledge, support, disaster recovery and other documentation is created, maintained and reviewed in alignment … with ITSM best practice. Act as the service owner for applications within the team’s area of accountability. Ensure data processing and data feeds between systems are monitored and managed. Report on status of support tickets whilst establishing strategies/execution plans for ticket management. Report on team and system performance to manage and plan capacity and also to report More ❯

to the development of technical methodologies, best practice, policies, procedures and associated documentation Experience of Systems management, using iVanti or SCCM as the deployment infrastructure Knowledge and experience with ITSM/ITIL V3 Reference model. Good logical diagnostic skills, ability to troubleshoot and resolve complex technical issues such as registry-related application problems, clashes between applications etc. Good report writing More ❯

Google Workspace SSO, SAML, OIDC and SCIM integrations, EntraID Collaboration: Google Workspace, Zoom, Slack Automation/IaC: GitHub, PowerShell, Bash, Python, Terraform Patching: Automox, Nudge, Autopatch People Data: Workday ITSM: Fresh Service (We know it's tough, but please try to avoid the confidence gap. You don't have to match all the bullet points above to be considered for More ❯

SLAs. What we're looking for in a successful candidate: Experience: Proven background in IT support roles with hands-on experience across various technologies. ITSM Familiarity: Knowledge of IT Service Management principles. Problem-Solving Skills: Ability to troubleshoot and resolve IT issues efficiently. Knowledge Capture: Ability to create procedural documents for team sharing. Technology Expertise: Strong understanding of desktop, laptop More ❯

teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code andarchitecturalreviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS … teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code andarchitecturalreviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS More ❯

Remedy Consultant to provide comprehensive technical support and configuration expertise across BMC Remedy version 20.02. Job Responsibilities/Objectives: The successful candidate will manage and enhance a range of ITSM modules and ensure robust service delivery within both production and non-live environments. Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service … environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯

support teams to troubleshoot problems with hardware and software. Provide cover for the local Desk Side and Technology Support Team Lead when required. Required Skills & Qualifications: Experience in IT Service Management principles and processes. High level of proficiency in working in a Corporate IT environment. Experience in working to and exceeding Service Level Agreements. Broad technical understanding of IS services More ❯

support teams to troubleshoot problems with hardware and software. Provide cover for the local Desk Side and Technology Support Team Lead when required. Required Skills & Qualifications: Experience in IT Service Management principles and processes. High level of proficiency in working in a Corporate IT environment. Experience in working to and exceeding Service Level Agreements. Broad technical understanding of IS services More ❯

Proficient in Word, Excel, Visio, and MS Project. Skilled at prioritising tasks within SLAs, working under pressure, and meeting deadlines. Strong problem-solving, communication, and interpersonal skills. Familiar with ITSM (especially Salesforce), SLAs, and reporting. Knowledgeable in high-voltage substations (33kV400kV) and telecom networks. Holds relevant technical and industry-standard qualifications, including ITIL and vendor-accredited certifications. Whats in it More ❯

Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you More ❯

Microsoft Azure. Hands-on experience coordinating Wi-Fi surveys and implementing Wi-Fi infrastructure across multiple sites. Familiarity with broadband provisioning and vendor management. Experience using ServiceNow for IT service management and Azure DevOps for work tracking. Excellent organisational skills and the ability to manage multiple activities in parallel. Strong collaboration and stakeholder management skills, including working with vendors, SI More ❯

to work independently as well as part of a team. Prioritization skills and multitasking ability. Ability to work under pressure. Expert knowledge of Asset Management Systems Expert knowledge of ITSM Ticketing Systems Expert understanding of complex change management and service delivery processes. Ability to mentor and train new starters on all systems, processes and procedures. Ability to approve/sign More ❯

processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards More ❯

remain informed of industry best practices, emerging technologies, and regulatory requirements. To support the operation and management of corporate systems including: Microsoft technologies. Directory and user access management. IT service management and central management platforms. Maintenance and financial systems. Productivity and collaboration suites. Design applications. Network administration portals. Group policy management. Skills & Knowledge: Degree in a relevant ICT discipline. Experience More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their More ❯

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role This role is central to shaping More ❯

delivery phases What We’re Looking For: Proven experience as a ServiceNow Business Analyst Strong configuration experience: Business Rules, Client Scripts, Workflows, Form Design, UI Actions Familiarity with CSM, ITSM, CMDB, Service Portal, Service Catalogue, Performance Analytics, and Reporting Strong understanding of the ServiceNow platform and lifecycle Excellent stakeholder management skills being confident challenging clients constructively and advising on best More ❯

functionality. Experience with Power Automate, Power Apps, and SharePoint Online customization is a very plus. Excellent communication, inter-personal and documentation skills. ITIL Foundation certification or experience in IT service management is desirable. If you're available now/seeking a new Contract and this sounds of interest, PLEASE APPLY NOW to be considered for this Contract. Our Client works More ❯

attitude with a desire to understand, support and resolve customer issues. Ability to take ownership of tasks independently and collaboratively. Ability to multitask and prioritise effectively. Experience with IT Service Management Tools. What we offer you: We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits: A generous company More ❯