276 to 300 of 328 ITSM Jobs in the UK

Build and execute a structured new-logo strategy across MSPs, service integrators, and enterprise IT organisations. Identify and engage senior decision-makers across IT, Service Management, Operations, and Digital Transformation. Qualify opportunities using a consultative, value-led approach that connects technical challenges to commercial outcomes. Develop targeted outreach and account … sales within IT services, ITSM, integration, or automation environments. Track record of selling complex, consultative B2B solutions involving multiple stakeholders. Strong understanding of IT service management models, managed services, and recurring revenue structures. Ability to translate technical capability into clear, compelling business outcomes. Excellent communication, presentation, and stakeholder management skills. ...

will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation. Key responsibilities for this job: Strategic Design and Implementation: Lead the overall design of large-scale ServiceNow applications, focusing … process flow analysis and redesign alongside Project Managers. Knowledge and experience required: Deep knowledge and experience in designing and implementing ServiceNow solutions, particularly in ITSM, CSM, ITOM, FSM, and Domain Separation. A strategist at heart, aligning technology with business, and turning challenges into innovative solutions. A leader in web technologies ...

Service Architect - ITSM - ServiceNow - 1-2 days per week on site in London. We are looking for an experienced Service Architect to join a growing digital and IT consultancy delivering complex transformation programmes for large, regulated organisations across the UK. This role plays a critical part in shaping, designing … governance (e.g. GDS, TCoP) Excellent stakeholder engagement and communication skills SC clearance or eligibility to obtain clearance Desirable Experience Working knowledge of ServiceNow (CMDB, ITSM, APM) Experience with Azure-based infrastructure Background supporting large-scale transformation, merger or acquisition programmes, particularly within government ...

client, a leading global consultancy, is looking for an experienced Tech Lead/Architect to lead the design and delivery of BMC Helix ITSM & ITOM solutions for major Telecoms clients. This is a 6-month contract role with a high likelihood of extension. The Role Lead architecture, design, and delivery … Helix solutions Own ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Discovery Define and govern CMDB architecture, service modelling, reconciliation, and data quality Design integrations with OSS/BSS systems using REST/SOAP APIs Maximise OOTB Helix, introducing customisation only where necessary Set technical standards and ensure solution quality ...

with day-to-day service management activities and ticket co-ordination. This is an operational, support-focused role, ideal for someone early in their ITSM career looking to gain hands-on experience in a structured enterprise environment. Junior Administrator experience to include: Supporting BAU service operations, ensuring tickets are logged … updated, and progressed appropriately Experience working with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum Daily ticket queue checks, including triage, and updates. Experience in coordination across Incident, Change, and Problem Management processes CAB experience/Change Advisory Board – Taking Minutes, Sending invitations Work alongside Infrastructure, Compute ...

with day-to-day service management activities and ticket co-ordination. This is an operational, support-focused role, ideal for someone early in their ITSM career looking to gain hands-on experience in a structured enterprise environment. Junior Administrator experience to include: Supporting BAU service operations, ensuring tickets are logged … updated, and progressed appropriately Experience working with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum Daily ticket queue checks, including triage, and updates. Experience in coordination across Incident, Change, and Problem Management processes CAB experience/Change Advisory Board – Taking Minutes, Sending invitations Work alongside Infrastructure, Compute ...

ServiceNow Architec t ITAM, ITOM, HAM, SAM, Designs, ITSM, SecOps, Agile, ITIL, CSA, Full Time Onsite (Abu Dhabi) This is a fantastic permanent ServiceNow Architect opportunity to work with a leading tech company based in the Al Maryah Island area (Abu Dhabi, UAE) The ServiceNow Architect is full time … relocate (support with visas and relocation available for the right candidate eg from UK) Extensive senior Service Now Architecture experience Acting as ServiceNow authority ITSM, ITOM, SAM, HAM ITIL ServiceNow Admin or Application Developer certification Licence management Desirable skillsas ServiceNow Architect Other Service Now certifications Agile certifications This ...

Communicate effectively with senior stakeholders during high-pressure situations. 5. Continuous Improvement & Automation Drive initiatives for automation in incident detection and resolution. Work with ITSM tools and monitoring platforms to enhance proactive incident management. Skills & Experience Requirements 8+ years of experience in Incident Management within the Telco IT domain. Strong … knowledge of ITIL practices and ITSM tools (Helix, Remedy) and monitoring platforms. Excellent communication and crisis management skills. Ability to manage multiple stakeholders under pressure and maintain structured updates. Exposure to infrastructure and cloud technologies (AWS, Azure, GCP). Willingness to work in rotational 24x7 shifts, including weekends and holidays. ...

users Diagnose and resolve hardware, software, and network issues Support meeting-room and audio-visual technology Log, update, and manage support tickets through the ITSM system Escalate issues to senior support teams when required Create and maintain clear technical documentation Deliver a friendly, professional, and customer-focused service Essential Skills … Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune Ability to support audio-visual and conferencing systems Solid understanding of IT service management processes Excellent communication and interpersonal skills Strong organisational skills with attention to detail Full UK driving licence (required due to travel to other offices ...

enhance our employee benefits offerings. Job description Job responsibilities Log detailed and accurate reported events, incidents and service requests on the service desk (ITSM) tool. Investigate support issues and escalate as and when required to the Service Desk Manager (SDM) or other teams as appropriate. Update and action assigned tickets … line support. Support user management and JML (joiner, mover and leaver) processes, including corporate induction day support. Provide reports, using the ITSM software, for the SDM and other senior staff as and when requested. Support users on the external network on the phone and using remote control software. Assist ...

team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you’re ITIL‐qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career. Key Accountabilities Responsible … assist with Business Systems resource allocation to project work, ensuring that Service Delivery is maintained. Knowledge and Experience Professional and Technical Experience Proficient in ITSM with demonstrable experience running a support team. Strong managerial experience – focused on growing team members. Demonstratable knowledge of business systems in an enterprise environment. Knowledge ...

continuous improvement of our ICT services. Key Responsibilities Provide initial support for all incidents and service requests, ensuring accurate logging and classification in the ITSM system. Resolve issues where possible during first contact; escalate promptly according to SLAs with full diagnostic information. Support installation, configuration, troubleshooting, and maintenance of IT … user hardware/software, servers (Windows), endpoints (Windows/Linux), virtualisation (VMware/Hyper-V), and cloud environments (Azure/AWS). Familiarity with ITSM systems, networking, security, telephony, and business continuity solutions. Experience collaborating within multi-disciplined IT teams and with external partners. Strong understanding of confidentiality and data ...

thinking, supportive environment. The Role - Remedy Consultant (SC) As a Remedy Consultant (SC) , you will design, develop, and maintain applications within the BMC Remedy ITSM suite. The Remedy Consultant (SC) will work closely with technology and automation teams to enhance and transform enterprise service management platforms, improving both business processes … Doing as a Remedy Consultant (SC) Design, develop, and customise BMC Remedy applications, including workflows, forms, active links, and filters Configure and support ITSM modules such as Incident, Problem, Change, and Asset Management Troubleshoot and resolve issues within the Remedy environment Optimise application performance, ensuring scalability and long-term sustainability ...

thinking, supportive environment. The Role - Remedy Consultant (SC) As a Remedy Consultant (SC) , you will design, develop, and maintain applications within the BMC Remedy ITSM suite. The Remedy Consultant (SC) will work closely with technology and automation teams to enhance and transform enterprise service management platforms, improving both business processes … Doing as a Remedy Consultant (SC) Design, develop, and customise BMC Remedy applications, including workflows, forms, active links, and filters Configure and support ITSM modules such as Incident, Problem, Change, and Asset Management Troubleshoot and resolve issues within the Remedy environment Optimise application performance, ensuring scalability and long-term sustainability ...

advisory support across ServiceNow configuration, customisation, and integrations Guide delivery teams on scripting, automation, and ServiceNow best practices Oversee implementations across modules including ITSM, SPM, HRSD, and IRM Client & Stakeholder Engagement Act as the primary interface between business stakeholders and technical teams Facilitate requirements gathering sessions, design workshops, and solution … current ServiceNow knowledge through certifications and enablement activities Required Experience ServiceNow Expertise 5+ years hands-on experience with the ServiceNow platform Strong knowledge of ITSM, SPM, HRSD, and IRM modules Experience overseeing configuration, custom development, and integrations Solid understanding of ITIL processes and ServiceNow best practices Delivery & Consulting Skills Proven ...

services (e.g. Network) Review and redesign integration patterns involving Helix Discovery, Dynatrace, SCCM/Intune, SolarWinds, and other asset pipelines. Ensure designs comply with ITSM practices (Incident, Change, Problem, Request) and support operational processes. Align CMDB data structures to our client's Metamodel, EA standards, and post cyber incident requirements. … impacting CMDB launch targets. Ensure integration patterns support resiliency, failover, and end to end reconciliation. Required Experience & Skills Architecture & Technical Skills Proven experience architecting ITSM platforms (Helix preferred, ServiceNow or similar acceptable). Deep understanding of CMDB design, data modelling, discovery, reconciliation, and multi source CI ingestion. Familiarity with ...

client base spanning Financial Services, Government, and Defence. We help major organisations transform their digital operations, and we're looking for a Senior ITSM Tooling Developer/Technical Consultant to lead high-impact tooling implementations. You'll work closely with senior client stakeholders and ITSM platform vendors, delivering complex ITSM … Head of Tooling, you'll take ownership of significant implementations across the UK. What You'll Need Expert installation, configuration, and support of ITSM tooling (eg, ServiceNow or similar) Strong ITIL knowledge (ITIL v3 Foundation minimum; advanced preferred) Experience integrating ITSM tools with external systems Knowledge of infrastructure/application ...

user and data issues - Supervise the helpdesk team, ensuring prompt resolution of tickets with a high level of customer satisfaction - Maintain and enhance IT service management processes via Jira, ensuring effective project management and ticket resolution - Work closely with users accessing applications through Citrix, providing guidance and troubleshooting support - Keep … solving abilities, particularly in troubleshooting Windows 10 and 11 operating systems, basic network issues, and overall ITSM processes - Proficiency in using Jira for IT service management and project management, and Google Workspace for collaboration - Knowledge of Citrix environments and the ability to support users in accessing their applications - Exceptional communication ...

Incidents that cannot be prevented. Maintain information about Known Errors and Workarounds. •Ensure the effective management of High and top priority tickets within the ITSM tool. •Coordinate teams to ensure quick resolution to minimise impact to the business. •Point of contact for all incident queries. •Support major incidents and create … whiteboards, whilst liaising with problem and change management. •Support and sub-project management in the implementation of the ITSM framework. •Ensure that project/service management methods & tools as well as system resources are optimally used. •Responsible for change management workflows in the ITSM tool and KPI reporting. •Promote communication ...

Service Analyst – ITSM – 6 months Contract – Hybrid Working – Inside IR35 This role will be an average of 2-3 days per week on-site, in London. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience … include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience/Change Advisory Board ICP facilitation/Integrated Change Process - Run the calls and maintain reviews. ...

Service Analyst – ITSM – 6 months Contract – Hybrid Working – Inside IR35 This role will be an average of 2-3 days per week on-site, in Glasgow. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience … include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience/Change Advisory Board ICP facilitation/Integrated Change Process - Run the calls and maintain reviews. ...

previous experience as a Service Delivery Manager (we are flexible on whether that is within an enterprise environment of SME), with knowledge of IT Service Management lifecycle stages demonstrated through your experience. As well as knowledge and experience of implementing, managing and improving IT Service Management processes following ITIL. ...

Life on the team Due to a recent service expansion, we're looking for two new Customer Delivery Manager's to join our Delivery Leadership team. As a Customer Delivery Manager (In-life) you will ...

ServiceNow delivery processes and methodologies. Maintain compliance with governance standards and change management procedures. Requirements: Demonstrated experience managing ServiceNow projects across multiple modules (ITSM, HRSD, ITOM, IRM, etc.). Strong knowledge of ServiceNow platform capabilities and constraints. Hands-on experience in ServiceNow project management. Excellent communication and stakeholder management skills. … Familiarity with Agile and Waterfall methodologies. ServiceNow certifications (e.g., ITSM, Project Portfolio Management) are highly desirable. PMP, PRINCE2, or similar project management certification is a plus If you are interested in this role, please apply or email your latest CV to ASAP ...

service management platform Shape and govern CMDB design covering discovery, integrations, reconciliation, and service models Ensure alignment with enterprise architecture standards, governance, and ITSM best practice Support service taxonomy, dependency mapping, and service-centric operating models Act as the architectural bridge between service management, infrastructure, engineering, and third-party partners … Translate architecture into clear guidance to support delivery and go-live readiness Essential Skills & Requirements: Proven experience architecting ITSM/Service Management platforms (Helix, ServiceNow, or similar) Strong understanding of CMDB design, data models, and multi-source integrations Solid grounding in ITIL and service management operating models Experience working within ...