276 to 300 of 345 ITSM Jobs in the UK

management Collaborate with cross-functional teams across engineering, operations, and business units Oversee cloud infrastructure strategy, optimisation, and cost efficiency Ensure alignment with IT service management frameworks, including ITIL Mentor and develop engineers, fostering a culture of continuous improvement and accountability Manage vendor relationships and third-party service providers where … large, complex organisation Strong background in platform engineering , cloud technologies (AWS, Azure, or GCP), and modern infrastructure Solid understanding of ITIL frameworks and IT service management principles Demonstrated leadership experience with a track record of building and scaling teams Experience driving operational excellence, incident response, and system reliability Excellent stakeholder ...

management Collaborate with cross-functional teams across engineering, operations, and business units Oversee cloud infrastructure strategy, optimisation, and cost efficiency Ensure alignment with IT service management frameworks, including ITIL Mentor and develop engineers, fostering a culture of continuous improvement and accountability Manage vendor relationships and third-party service providers where … large, complex organisation Strong background in platform engineering , cloud technologies (AWS, Azure, or GCP), and modern infrastructure Solid understanding of ITIL frameworks and IT service management principles Demonstrated leadership experience with a track record of building and scaling teams Experience driving operational excellence, incident response, and system reliability Excellent stakeholder ...

creating a high performing and engaged team. From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience ...

Strong written and verbal communication skills; able to produce board-ready reports and lead senior-level partner reviews. • Analytical mindset — comfortable interrogating data from ITSM, billing and provisioning systems to build insight, not just reports. • Proficiency in ITSM, CRM, order management and billing platforms; familiarity with ITIL service management principles. ...

escalation when issues cannot be resolved immediately. Incident, Request & Escalation Management Ensure all walk-up and appointment-based interactions are accurately logged in the ITSM tool (e.g. ServiceNow Walk-Up Experience). Triage issues appropriately between TechBar resolution, L2/L3 escalation, or project teams. Own TechBar-related incidents through … fast-paced environment. Desirable: Experience operating or launching a TechBar/Genius Bar-style service. Experience with ServiceNow Walk-Up Experience or similar ITSM tooling. Exposure to global or multi-region IT operating models. Knowledge of Apple and Windows device ecosystems in a corporate environment. ...

development, quality, and production environments Own transport management, kernel upgrades, support package implementation, and performance tuning activities Use SAP Solution Manager to support IT Service Management, Change Request Management (ChaRM), and Focused Build Support a DevOps-driven SAP delivery model, working with tools such as GitLab, BitBucket, and Puppet Coordinate … 4HANA environments Strong knowledge of: SAP system administration Transport management Performance optimisation and monitoring Hands-on experience with SAP Solution Manager, including: ITSM ChaRM Focused Build Experience working within Enterobacteriales or complex SAP programmes Comfortable operating in DevOps and CI CD environments, collaborating with automation and pipeline tooling Strong communication ...

estates, endpoint & image strategy Intune/Configuration Manager Identity & access (AD/Entra ID, PAM, MFA) Secure collaboration and VDI/remote access ITSM, CMDB, EDR/XDR and tooling consolidation Ensure Top Secret security assurance and accreditation Manage senior client stakeholders across multiple agencies Drive measurable benefits in cost … Technical Background End‐user compute and endpoint management (Windows, Intune, ConfigMgr) Identity & security (Zero Trust, EDR/XDR, DLP, privileged access) ITIL v4, SIAM, ITSM platforms (e.g. ServiceNow ...

Venesky-Brown’s client, a public sector organisation in Livingston, is currently looking to recruit 2 x IT Engineers for 3 month contracts with the possibility of extension on rates of £200/day (Outside ...

designing, architecting, and delivering robust ServiceNow solutions across key projects and programmes. Define ServiceNow architecture, design standards, and best practices Lead solution design across ITSM, ITOM, HRSD, CSM, and related modules Translate business requirements into scalable, secure technical solutions Oversee implementation, configuration, and integration activities Ensure adherence to ServiceNow platform … sales engagements, including solution demonstrations and proposals Ensure compliance with organisational and industry standards Required Skills Strong expertise in ServiceNow platform architecture Experience across ITSM, ITOM, CMDB, and Flow Designer Proficiency in JavaScript and REST/SOAP API integrations Understanding of cloud and enterprise architecture principles Experience working in Agile ...

5+ years Salary: As per Industry Standards Employment Type: Full Time Job Code: 042026/04 Job Description Netstratum is seeking a highly experienced ITSM professional with deep expertise in Freshservice to lead the design, configuration, and implementation of our service management platform. This role will play a critical part … optimizing workflows and service delivery. This is not a support/admin role—we are looking for someone who can architect, implement, and transform ITSM processes at scale. Key Responsibilities Platform Implementation & Architecture Platform Implementation & Architecture Lead end-to-end implementation and optimization of Freshservice Design scalable ITSM workflows aligned ...

Cleared Observability Consultant: Dynatrace, Splunk, Cloud, ITSM, Clearance - (RL8136) Our Global Enterprise client is looking for an SC Cleared Enterprise Observability Consultant with an in-depth understanding of Observability platforms and technologies ranging between Vendor Specific products eg Dynatrace, Splunk, Grafana, Cribl etc. & Open-Source Observability projects eg Open Telemetry … Dynatrace, Splunk, Grafana Cloud, Cribl, Elastic Implement OpenTelemetry collectors, agents, and SDK instrumentation strategies Build dashboards, alerts, and automation workflows Integrate Observability platforms with ITSM, AIOps, Event Management platforms Troubleshooting & Performance Engineering Analyse application, infrastructure, and network performance issues. Lead root cause analysis and performance optimisation initiatives. Enable proactive detection ...

users Diagnose and resolve hardware, software, and network issues Support meeting-room and audio-visual technology Log, update, and manage support tickets through the ITSM system Escalate issues to senior support teams when required Create and maintain clear technical documentation Deliver a friendly, professional, and customer-focused service Essential Skills … troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune Ability to support audio-visual and conferencing xehkeey systems Solid understanding of IT service management processes Excellent communication and interpersonal skills Strong organisational skills with attention to detail Full UK driving licence (required due to travel to other offices ...

troubleshoot: SSO/MFA Federated identity (SAML, OIDC, SCIM) Partner with Security and Compliance teams to support: Audits Access reviews Regulatory requirements Work within ITSM frameworks (Jira Service Management/ITIL) Enhance reporting and automation using PowerShell or Python What We’re Looking For Proven experience in an IAM/… OIDC, SCIM Identity lifecycle management (JML) Scripting experience with PowerShell or Python Experience working in hybrid or cloud-first environments Familiarity with ITIL/ITSM processes Desirable Experience with Okta Workflows or Privileged Access Exposure to AWS SSO/Identity Center Knowledge of compliance frameworks: ISO 27001 SOC 2 GDPR ...

ecosystem Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC , SecOps, Integration Services, Intelligence & AI, ITSM/DevOps etc.) Partner with enterprise and solution architects to design end-to-end solutions that span multiple platforms and domains Develop an understanding … architecture roadmaps Expertise in ServiceNow core components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, and Custom Apps. Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules ServiceNow Certified Technical Architect (CTA), ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) certification Experience with integration ...

London - Hybrid - Sponsorship is Unavailable. Senior Manager - Cyber & Technology Resilience Strategist As aSenior Manager within our Cyber practice, you will lead the design and deliveryof cutting-edge cyber and technology resilience solutions forclients across Financial ...

London - Hybrid - Sponsorship is Unavailable.Senior Manager - Cyber & Technology ResilienceStrategistAs aSenior Manager within our Cyber practice, you will lead the design and deliveryof cutting-edge cyber and technology resilience solutions forclients across Financial Services or Corporate ...

travel across locations Desirable Experience NHS or public sector IT experience Knowledge of ITIL or service management frameworks Experience using IT Service Management (ITSM) systems Experience supporting large-scale device rollouts or digital programmes Familiarity with information governance and compliance requirements What Success Looks Like in This Role Reliable deployment ...

travel across locations Desirable Experience NHS or public sector IT experience Knowledge of ITIL or service management frameworks Experience using IT Service Management (ITSM) systems Experience supporting large-scale device rollouts or digital programmes Familiarity with information governance and compliance requirements What Success Looks Like in This Role Reliable deployment ...

safeguard service integrity. Required Skills & Qualifications: Proven experience as a Service Transition Manager in complex, multi-supplier environments. Strong understanding of IT Service Management (ITSM) principles and practices. Demonstrable experience managing supplier transitions in large-scale, multidisciplinary digital or technology programmes. Excellent stakeholder management skills, capable of engaging confidently ...

across desktop, application and basic network issues Support Windows 10/11, Microsoft 365, Outlook and SharePoint environments Manage and update tickets within the ITSM tool, ensuring clear audit trails Escalate issues in line with agreed service levels and processes Deliver on-site support, including device setup and user assistance … Microsoft 365 (Office, Outlook, SharePoint) Active Directory & Exchange Management Console Intune device management Understanding of ITIL processes (incident, problem, change, configuration) Experience with ITSM tools (eg Assyst or similar) Strong communication skills and a customer-focused approach Full UK driving licence Additional Information On-site presence required multiple times ...

automation agents) Prototype and iterate on Copilot and agent solutions using tools such as Microsoft Copilot Studio and Azure OpenAI Service Integrate agents into ITSM workflows and platforms (e.g., ServiceNow) Ensure solutions … align with governance, security, and permission models Run test-and-learn pilots to validate impact before scaling Skills & Experience Essential Experience working with IT service management processes (Service Desk, Incident, Request Management, Knowledge) Strong process analysis and problem-solving skills Hands-on experience or strong interest in using AI tools ...

Analyst with a working knowledge of ITSM and BMC Remedy? Sopra Sterias aerospace defence and security sector are on the hunt for an IT Service Management analyst with experience working on Remedy for an ongoing project working within a key client. It will be your role to maintain the existing … Active Links, Filters, and Escalations. Support and maintain BMC Atrium CMDB, Atrium Integrator, and Atrium Orchestrator. What youll bring: Existing experience working on IT Service Management platforms (Preferably Remedy). Experience working to tight SLAs. Working knowledge or familiarity with VMware, SQL Server and PowerShell. Experience with working following ITIL ...

support for Windows 10, Microsoft Office, antivirus, Defender, and encryption tools Resolve incidents and service requests requiring site intervention. Maintain accurate updates in the ITSM system and communicate clearly with users. Escalate P1/P2 issues when required. Support product/application evaluations and follow all documented IT processes. Essential … security tools. Familiarity with encryption technologies (training provided). Hardware support: laptops, desktops, peripherals, printers. Basic networking: patching, connectivity checks, troubleshooting. Experience using an ITSM platform (ServiceNow or similar). Ability to diagnose and resolve desktop, software, and user issues. ECS Resource Group are an Equal Opportunity Employer, for more ...

troubleshoot: SSO/MFA Federated identity (SAML, OIDC, SCIM) Partner with Security and Compliance teams to support: Audits Access reviews Regulatory requirements Work within ITSM frameworks (Jira Service Management/ITIL) Enhance reporting and automation using PowerShell or Python What Were Looking For Proven experience in an IAM/Identity … OIDC, SCIM Identity lifecycle management (JML) Scripting experience with PowerShell or Python Experience working in hybrid or cloud-first environments Familiarity with ITIL/ITSM processes Desirable Experience with Okta Workflows or Privileged Access Exposure to AWS SSO/Identity Center Knowledge of compliance frameworks: ISO 27001 SOC 2 GDPR ...

performing solutions aligned with enterprise IT strategy. Key Responsibilities: Architecture & Solution Design Define and design end-to-end ServiceNow architecture across modules such as: ITSM ITOM (Discovery & Service Mapping) ITAM Develop architectural blueprints, standards, and best practices Align solutions with enterprise IT strategy and digital transformation goals Lead design … estimation, and continuous improvement Key Skills: 10+ years’ experience in IT, including 3+ years as a ServiceNow Architect Deep expertise in: ServiceNow platform architecture ITSM, ITOM, ITAM modules Strong hands-on experience with: JavaScript, Glide, Flow Designer, Integration Hub Proven experience delivering large-scale ServiceNow implementations Strong integration experience across ...