326 to 350 of 456 ITSM Jobs in the UK

supporting and monitoring in-service IT and digital projects across the Defence landscape. This is an excellent opportunity for a professional with 3-5 years of experience in IT service management projects and exposure to large-scale Defence delivery programmes . You will play a key role in ensuring effective project governance, performance monitoring, and service delivery alignment across multiple … workstreams. Key Responsibilities Support the Service Support Office (SSO) in maintaining governance, reporting, and assurance processes across a portfolio of IT service management and in-service support projects. Assist project and service managers with planning, risk management, dependencies tracking, and stakeholder reporting. Produce and maintain PMO documentation such as dashboards, action logs, highlight reports, and governance packs. Support the implementation … SSO into a more service-oriented PMO capability. Essential Skills and Experience Active DV Clearance (Developed Vetting) - mandatory for this role. Demonstrable experience supporting or managing IT service management (ITSM) or infrastructure projects . Experience working on major Defence or secure government programmes . Strong understanding of project and programme management frameworks (e.g., PRINCE2, MSP, Agile). Excellent communication, organisational More ❯

on comprehensive service blueprints with partners, strategically leveraging the Trend Micro platform capabilities. Ensure all service designs incorporate critical requirements from security operations, IT operations, and IT Service Management (ITSM) best practices. Define and integrate key performance metrics and propose appropriate Service Level Agreements (SLAs) into service blueprints to guarantee quality and measure success. Lead the definition of service building More ❯

unresolved or critical 1st Line issues. Monitor and manage ticket queues to ensure timely and consistent customer support. Maintain accurate and detailed documentation of all support interactions in the ITSM system. Ensure a customer-centric approach across the support team, promoting professionalism and empathy in all interactions. Gather feedback and identify opportunities to improve the end-user experience. Develop and … or team lead role preferred. Strong knowledge of Windows operating systems, Microsoft 365, and common desktop applications. Experience with Active Directory, Exchange administration, and basic networking concepts. Familiarity with ITSM tools and ticketing systems. Basic understanding of ITIL processes (certification desirable). Soft Skills: Excellent leadership, communication, and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to manage More ❯

and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery- (MUST BE IN THE CV) User Experience More ❯

well-established brand Maintain up-to-date CRM records (Salesforce or HubSpot) What We're Looking For 2-3+ years in B2B IT sales or related tech services (ITSM, M365, Cloud, Cyber, UC, etc.) A confident, credible communicator able to influence senior decision-makers Proven ability to close mid-to-large value deals using a consultative approach Familiar with More ❯

Job type: 3 month rolling contract Reverse Line Operative - Will be responsible for receipt of devices back into site from the field and repair vendors processing using SAP and ITSM to ensure the devices follow the correct path to Engineers, stock or return to repair vendors. Will also be needed to process warranty returns to vendors. Will need to liaise More ❯

you'll be the first point of contact for technical issues, providing responsive and effective support across a range of systems. You'll manage incidents and service requests using ITSM tools, support users with Microsoft Windows and Office 365, and carry out tasks in Active Directory such as password resets and account unlocks. Your role will also involve troubleshooting network … in IT or equivalent experience GCSEs including English and Maths ITIL Foundation certification Experience Proven background in a service desk or IT support environment Hands-on experience with ITSM tools Proficiency in supporting Microsoft Windows and Office 365 Familiarity with Active Directory functions Skills & Attributes Excellent communication and customer service skills Solid troubleshooting and problem-solving capabilities Basic knowledge of More ❯

Highly computer literate; with strong Business Analysis skills Excellent communication skills both written and verbal with colleagues, providers and senior management. Qualifications: Essential (ITIL & SCA + One of CAD, ITSM, ITOM) ITIL Foundation ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist (ITSM) ServiceNow Certified Application Developer ServiceNow Certified IT Operations Management Discovery Implementer Certified Implementation Specialist - Software Asset Management ServiceNow More ❯

networking concepts. Familiarity with telemetry/monitoring and event/alert workflows: Support SRE?style operational assurance. Proven experience managing senior technical specialists and problem management functions. Familiarity with ITSM tooling and CMDB governance: Supporting operational assurance, asset accuracy, and service readiness. Security & Compliance Experience enforcing endpoint and cloud security controls: e.g., Conditional Access/MFA, device compliance, baseline configurations. … duties and change controls in regulated environments. Data driven Operations Ability to define and interpret operational metrics and dashboards: Availability, performance, change success, risk posture, user satisfaction. Comfortable using ITSM and analytics tooling: Prioritisation, forecasting and reporting. Projects & Communication Stakeholder management and clear communication-translating technical topics to nontechnical audiences; producing SOPs/runbooks and user facing guides. Contributing to More ❯

Were looking for a passionate IT Service Delivery Analyst who will play a vital role in ensuring the efficient delivery and ongoing improvement of IT services, with a particular emphasis on change management. Acting as a bridge between IT and More ❯

ITSM Software Consultant Permanent, full ti me (flexible) Location: WFH/visits to customers sites Salary: up to £40,000 pa (depending on experience) Transforming Service Management Our client, iService Solutions are UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and technology, coupled with long … and support of Helpdesk, IT and Enterprise Service Management as well as Asset Management Solutions. Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team. ITSM Software Consultant , the role: Working directly with the customers to understand their needs - building relationships and managing their expectations Proposing solutions and … A high level of interpersonal and communications skills Full UK driving license Desirable: Experience of Microsoft platforms (Windows Server, SQL Server, IIS) Hands-on experience of working within IT Service Management software solution ITIL v2 or v3 Foundation Certification ITSM Software Consultant , the benefits: Opportunity to join a vibrant and engaging team and friendly working environment Discretionary bonus Flexible working More ❯

in the public sector, is seeking a ServiceNow Developer to join their existing team on a permanent basis. With a focus on developing and refining the IT Service Management (ITSM) toolsets, you will be involved in providing technical support and expertise to the national operations centre. You will assist in vital operations and strategic work as the CSC seeks to … improve and modernise its ITSM platform and tooling, which is currently an on-premise installation of Service Now. Applicants must demonstrate the following: ServiceNow development/Administration experience ITSM ITIL Experience and knowledge of the Government Security Classifications levels and an understanding of the Cabinet Office Security Policy Framework The role holder must be eligible for DV (STRAP) vetting clearance More ❯

and processes to meet service level agreements (SLAs) and user satisfaction targets. Key skills: 3+ years of experience in a similar role. · ITIL Expertise Comprehensive understanding of ITIL/ITSM frameworks (ITIL 4 Foundation minimum; ITIL Managing Professional or specific practice certifications highly desirable). Demonstrable experience in leading Incident, Major Incident, Knowledge Management, and Request fulfilment within a live … of supervising day-to-day service desk or IT support operations. Ability to manage multiple priorities and work under pressure. · Process & Performance Management Ability to create, interpret, and present ITSM metrics, identifying root causes for performance issues and implementing improvements. Familiarity with ITSM tools (ServiceNow and/or FreshService), operational dashboards, and automation. · Communication & Stakeholder Engagement Excellent communication skills for More ❯

Were looking for a skilled Service Delivery Analyst - Security Operations to join a dynamic service delivery team. This role is ideal for someone with a strong background in IT service management anda knowledge of cybersecurity and SOC tooling. Someone who excels at managing stakeholder relationships and translating technical insights into business value. Key Responsibilities: Act as a liaison between the … Security Operations Centre (SOC) and your customer portfolio Deliver regular Service Reviews , performance reporting, and client-facing updates Use ITSM tooling Report onweekly and monthly tasks and actions, ensuring remediation actions are tracked and communicated Essential Skills & Experience: Knowledge of Cybersecurity and SOC tools (e.g. Microsoft Defender) Strong knowledge of ITIL , Agile , and ITSM best practices Excellent communication , reporting , and … stakeholder management skills This role is fully remote and will offer a starting salary of £45,000 and exceptional Company Benefits Keywords: Service Delivery, SOC Liaison, Cybersecurity Reporting, ITSM, Incident Management, Stakeholder Engagement, Microsoft Defender, Sentinel, SSCP, ITIL, SOC Tooling. More ❯

already gained three or more years of experience as a Service Delivery Manager (m/f/*) or in a similar position. You have a good understanding of IT service management processes (e.g., based on ITIL such as IT change management). You have good knowledge of ITSM tools such as Jira. You have already gained experience in an interface More ❯

clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents and service requests Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer … lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Familiarity with HALO ITSM or similar ticketing systems Strong knowledge of Microsoft 365 and Windows 10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue More ❯

and self-service initiatives. Deploy desktop IT equipment and support desk moves. Monitor and manage stock levels of IT consumables, raising orders as needed. Work closely with the IT Service Management team to deliver high-quality service. Identify and suggest opportunities for process improvement and automation. Monitor and manage Service Desk workstreams to maintain queue health and SLA compliance. Provide … knowledge/qualified Background in Technology and IT Support A relevant technical or professional qualification. 1 Years Service Desk or Contact Centre Experience Experience of Service Now or equivalent ITSM tooling Microsoft qualified at foundation level. Basic Network Understanding Basic Hardware & Software Understanding Understanding of Key IT concepts Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest More ❯

clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents and service requests Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer … lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Familiarity with HALO ITSM or similar ticketing systems Strong knowledge of Microsoft 365 and Windows 10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue More ❯

a future where human well-being is safeguarded while closing the gaps in critical global labour needs. About the Role As ITSM Lead , you will establish Humanoid’s IT service management framework and build the processes, tools, and culture that ensure a seamless technology experience for every user. This is a hands-on role in the early stages, directly managing … onboarding, incidents, and requests, while also designing the ITSM model that scales with the company’s rapid growth. Working closely with the IT Ops Lead and the Cyber Security Lead , you will ensure service delivery is reliable, user-focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand. What You … Lead to ensure infra/platform issues are resolved efficiently; partner with Cyber Security Lead to embed security into service workflows. We’re Looking For Strong experience in IT service management, service desk leadership, or related roles. Hands-on expertise with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar). Ability to define and implement ITIL-lite processes in More ❯

a future where human well-being is safeguarded while closing the gaps in critical global labour needs. About the Role As ITSM Lead , you will establish Humanoid’s IT service management framework and build the processes, tools, and culture that ensure a seamless technology experience for every user. This is a hands-on role in the early stages, directly managing … onboarding, incidents, and requests, while also designing the ITSM model that scales with the company’s rapid growth. Working closely with the IT Ops Lead and the Cyber Security Lead , you will ensure service delivery is reliable, user-focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand. What You … Lead to ensure infra/platform issues are resolved efficiently; partner with Cyber Security Lead to embed security into service workflows. We’re Looking For Strong experience in IT service management, service desk leadership, or related roles. Hands-on expertise with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar). Ability to define and implement ITIL-lite processes in More ❯

a future where human well-being is safeguarded while closing the gaps in critical global labour needs. About the Role As ITSM Lead , you will establish Humanoid’s IT service management framework and build the processes, tools, and culture that ensure a seamless technology experience for every user. This is a hands-on role in the early stages, directly managing … onboarding, incidents, and requests, while also designing the ITSM model that scales with the company’s rapid growth. Working closely with the IT Ops Lead and the Cyber Security Lead , you will ensure service delivery is reliable, user-focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand. What You … Lead to ensure infra/platform issues are resolved efficiently; partner with Cyber Security Lead to embed security into service workflows. We’re Looking For Strong experience in IT service management, service desk leadership, or related roles. Hands-on expertise with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar). Ability to define and implement ITIL-lite processes in More ❯

a future where human well-being is safeguarded while closing the gaps in critical global labour needs. About the Role As ITSM Lead , you will establish Humanoid’s IT service management framework and build the processes, tools, and culture that ensure a seamless technology experience for every user. This is a hands-on role in the early stages, directly managing … onboarding, incidents, and requests, while also designing the ITSM model that scales with the company’s rapid growth. Working closely with the IT Ops Lead and the Cyber Security Lead , you will ensure service delivery is reliable, user-focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand. What You … Lead to ensure infra/platform issues are resolved efficiently; partner with Cyber Security Lead to embed security into service workflows. We’re Looking For Strong experience in IT service management, service desk leadership, or related roles. Hands-on expertise with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar). Ability to define and implement ITIL-lite processes in More ❯

a future where human well-being is safeguarded while closing the gaps in critical global labour needs. About the Role As ITSM Lead , you will establish Humanoid’s IT service management framework and build the processes, tools, and culture that ensure a seamless technology experience for every user. This is a hands-on role in the early stages, directly managing … onboarding, incidents, and requests, while also designing the ITSM model that scales with the company’s rapid growth. Working closely with the IT Ops Lead and the Cyber Security Lead , you will ensure service delivery is reliable, user-focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand. What You … Lead to ensure infra/platform issues are resolved efficiently; partner with Cyber Security Lead to embed security into service workflows. We’re Looking For Strong experience in IT service management, service desk leadership, or related roles. Hands-on expertise with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar). Ability to define and implement ITIL-lite processes in More ❯

experience. Proficient in scripting (JavaScript, Glide API), platform configuration, and integration methods (REST/SOAP). Demonstrable recent, practical development experience , not just solution design or consultancy oversight. Strong ITSM development experience (e.g., incident, change, problem, catalogue, workflows, scripting) Event Management (ITOM) or Scoped application development Delivered customisation, scripting, integrations, and technical problem-solving directly , rather than relying on managed … standards. Collaboration and communication skills, with the ability to contribute to solution design sessions and peer reviews. Desirable: ServiceNow Certified Application Developer (CAD) or relevant module-specific certifications (e.g., ITSM, ITOM) are a plus. Relevant qualifications in ITIL or Agile methodologies. Customer Service Management (CSM)/Application Portfolio Management (APM)/Security Incident Response (SIR) experience Previous delivery experience with … GitHub, or Entra ID. Understanding of security and governance requirements in public sector IT environments. Job Role/Responsibilities: Design, develop, and configure ServiceNow applications, workflows, and integrations across ITSM, ITOM, CSM, and custom modules. Deliver assigned features aligned to roadmap priorities, such as: Yokohama upgrade readiness/Service Catalogue optimisation/Automation engine integrations/APM and CSM rollout More ❯

Cloud Hosting Technology Lead - SC CLEARED - Wokingham, Reading - 6 months+/RATE: £306 per day One of our Blue Chip Clients is urgently looking for a Cloud Hosting Technology Lead. Shift working will be required 4 shifts on 5 off More ❯