326 to 350 of 380 ITSM Jobs in the UK

improvement of IT services across the National Records of Scotland (NRS), ensuring services are secure, reliable, resilient, and user focused. Providing leadership across IT Service Management, Database, Applications and Infrastructure services, you will drive operational excellence, service performance and continuous improvement across the organisation. As a leader, you will provide … Infrastructure. Ensure IT services meet agreed service levels, operational standards, user needs and organisational priorities. Set the strategy and operating model for IT Service Management, ensuring clear ownership of incidents, problems, changes, releases, requests, assets, configuration and service transition processes. Lead, shape and develop multidisciplinary teams, building capability, accountability ...

technical contact for end-users, resolving moderate to complex technical issues independently. Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary. Device Deployment: Pre-stage, image, configure, and physically install desktops, laptops, and peripheral hardware. … troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars. Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system. Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training content for the service desk and end-users. Must-Have Skills & Experience ...

risk mitigation. Support resolution of failed changes and release-related incidents, driving learning and continuous improvement. Ensure accurate records and evidence are maintained across ITSM and delivery tooling … support audit and reporting needs. Contribute to improving change success rates, release quality, and reduction of service disruption. About you Experience in IT Service Management, with strong knowledge of Change and Release Management (ITIL aligned). Understanding of CI/CD pipelines, deployment tooling, and automated release practices. Experience working ...

solutions. Key Responsibilities: Architecture & Strategy Define and maintain enterprise-wide ServiceNow architecture aligned with business and technology roadmaps. Design end-to-end solutions across: ITSM ITOM ITAM CMDB IRM TPRM BCM Source-to-Pay (S2P) Translate business objectives into scalable platform solutions and transformation roadmaps. Establish architecture standards, governance processes … years of IT experience with at least 5 years as a ServiceNow Architect. Proven experience delivering enterprise-scale ServiceNow transformation programmes. Strong expertise across: ITSM ITOM ITAM CMDB IRM TPRM BCM S2P Hands-on experience with: ServiceNow development Platform integrations Flow Designer Service Catalog Workflows Business Rules and Client Scripts ...

pipelines using GitOps, APIs, and orchestration platforms (e.g., Itential) for network services. Automate connectivity services (VLAN, DNS, Firewall, DDI) integrated with ServiceNow and ITSM workflows. Drive AI/ML use cases such as WAN capacity forecasting, anomaly detection, predictive analytics, and self-healing networks. Integrate and manage observability platforms (SolarWinds … Netmiko, NAPALM, pyATS (preferred). Experience with orchestration tools such as Itential. Knowledge of Source of Truth tools like NetBox/Nautobot and ITSM integration (ServiceNow). Experience with observability tools such as SolarWinds, Grafana, Elastic, ThousandEyes, DNAC. Strong understanding of TCP/IP, DNS, DHCP, VPNs, QoS, and troubleshooting ...

pipelines using GitOps, APIs, and orchestration platforms (e.g., Itential) for network services. Automate connectivity services (VLAN, DNS, Firewall, DDI) integrated with ServiceNow and ITSM workflows. Drive AI/ML use cases such as WAN capacity forecasting, anomaly detection, predictive analytics, and self-healing networks. Integrate and manage observability platforms (SolarWinds … Netmiko, NAPALM, pyATS (preferred). Experience with orchestration tools such as Itential. Knowledge of Source of Truth tools like NetBox/Nautobot and ITSM integration (ServiceNow). Experience with observability tools such as SolarWinds, Grafana, Elastic, ThousandEyes, DNAC. Strong understanding of TCP/IP, DNS, DHCP, VPNs, QoS, and troubleshooting ...

adoption of new services into BAU operations. Essential Skills & Experience Proven experience delivering Service Transition within complex programmes. Strong understanding of IT Service Management (ITSM) and transition governance. Experience working across multidisciplinary technical teams including DevOps, SRE, QA and Operations. Excellent stakeholder management and coordination skills. Experience managing operational readiness ...

customer. Expertise in enterprise cyber defence techniques. Strong knowledge of internet security protocols and technologies. A good understanding of ITIL and IT Service Management (ITSM). Experience supporting customer-facing or pre-sales security engagements. Excellent communication, presentation and stakeholder management skills. The ability to work independently while collaborating effectively ...

join us. What skills, knowledge and experience will you need? Proven track record as an experienced Service Management professional with a solid understanding of ITSM frameworks such as ITIL v4, COBIT or ISO20000. Demonstrable experience of driving service improvement initiatives and embedding continuous improvement practices. Experience measuring, analysing and assuring … planning and go-live activities, helping to deliver secure, supportable and user-focused services. Alongside service design and transition, you'll contribute to wider ITSM activities including change, incident and problem management, while driving continual improvement and operational excellence. Strong communication and stakeholder management skills will be essential ...

join us. What skills, knowledge and experience will you need? Proven track record as an experienced Service Management professional with a solid understanding of ITSM frameworks such as ITIL v4, COBIT or ISO20000. Demonstrable experience of driving service improvement initiatives and embedding continuous improvement practices. Experience measuring, analysing and assuring … planning and go-live activities, helping to deliver secure, supportable and user-focused services. Alongside service design and transition, you'll contribute to wider ITSM activities including change, incident and problem management, while driving continual improvement and operational excellence. Strong communication and stakeholder management skills will be essential ...

cross‐functional partners to drive customer outcomes and revenue growth Intellectual curiosity and growth mindset—you actively seek to understand emerging trends in IT service management, employee experience, and AI‐driven automation Exceptional communication skills, both written and verbal, with the ability to tailor messaging to technical and executive audiences … sales process such as Sandler, MEDDIC, or Challenger Familiarity with the IT technology landscape is highly valued, including awareness of tools in categories like ITSM, ESM, service desk, ticketing platforms, knowledge management, and workflow automation Preferred Qualifications Familiarity with service management methodologies (ITIL, service catalog design, SLA frameworks, incident/ ...

speed and quality of response Oversee service performance, capacity and resilience, ensuring risks are identified early and managed appropriately Ensure consistent execution of IT Service Management processes (Incident, Problem, Change, Knowledge, SACM) About you Extensive experience leading IT Service Operations or production support functions in complex, business-critical environments Demonstrable … delivering measurable service outcomes Proven experience operating across hybrid technology estates (heritage and cloud-native platforms) Strong working knowledge of ITIL/IT Service Management practices and their practical application Demonstrated experience leading Major Incident Management, including senior stakeholder engagement Proven ability to improve service performance using data, KPIs ...

Looking for BMC Helix ITSM Engineer Based in Andover with Active SC Clearance Key Responsibilities Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management. Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments. Design and build … escalation point; monitor platform health, manage upgrades and patches. Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy. Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks. Skills & Experience Required 8+ years' hands-on experience with BMC Remedy/BMC Helix ITSM ...

Cleared contractors with a strong engineering and architecture background, preferably within highly regulated environments. Key Responsibilities Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management. Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments. Design … escalation point; monitor platform health, manage upgrades and patches. Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy. Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks. Skills & Experience Required 8+ years' hands-on experience with BMC Remedy/BMC Helix ITSM ...

ServiceNow Developer - JavaScript, API, Jira, Azure, ITSM, ITOM, Hybrid, 12 months contract £700 London, United Kingdom Posted 9 months ago Our client within the Public sector requires a proven SC Cleared ServiceNow developer to support the development of enterprise workflows and data-driven decisions. Technical Skills ServiceNow development JavaScript … integration Jira Azure ITSM ITOM Compensation & Benefits Up to £700 per day Contract – 12 months #J-18808-Ljbffr ...

actions to reduce recurring issues Produce and review operational MI (incident trends, backlog, MTTR, change success) Maintain runbooks, knowledge articles, and ensure ITSM tooling hygiene Key Requirements Strong experience in IT service operations in an outsourced/MSP environment Deep hands-on experience across ITIL processes (Incident, Major Incident, Problem … high-pressure situations Experience working with Service Desk and multi-supplier environments Strong stakeholder management and communication skills Working knowledge of ServiceNow (or similar ITSM tools) Experience supporting service transitions/early life support Ideal Profile Calm under pressure and confident managing escalations Highly proactive with strong ownership Able ...

Establishes and leads security guilds or working groups, ensuring consistent security testing approaches and effective communication of threats, remediations, and lessons learnt across squads. ITSM and Service Continuity Aligns security testing with service continuity strategies, ensuring plans include resilience against cyber-attacks (e.g. DDoS defense) and compliance with ITSCM (IT … equivalent recognised certification in test management, or demonstrable experience. May hold ISTQB Advanced Security Tester, CISM, CISSP, GIAC GSEC. Qualification in IT Service Management, such as ITIL v3 or v4 Foundation or equivalent. Demonstrates comprehensive QA leadership across advanced automation, performance, shift-left, or shift-right testing. Integrates Agile ...

IT Deployment Team Lead Salary: £39,959 - £48,117 per annum (dependent on experience) Contract: Fixed-term contract (9 months) Are you an experienced IT professional with strong technical knowledge and leadership skills? Do you ...

IT Deployment Team Lead Salary: £39,959 - £48,117 per annum (dependent on experience) Contract: Fixed-term contract (9 months) Are you an experienced IT professional with strong technical knowledge and leadership skills? Do you ...

This fully remote role involves managing a team, driving innovation, and ensuring alignment with business goals. The ideal candidate will have deep expertise in ITSM and ITOM, excellent communication skills, and be eligible for SC clearance. Join a dynamic team to shape the future of service management. #J-18808-Ljbffr ...

role in device deployment, ticket management, and maintaining high service standards within a fast-paced enterprise environment. Key Responsibilities Manage and resolve ITSM tickets, including incident resolution and service request fulfilment Diagnose, troubleshoot, and resolve hardware and software issues across end-user devices Build, image, pre-stage, deploy, and install … including Webex and related collaboration platforms Manage user provisioning, access requests, and desktop/peripheral support Maintain accurate IT asset and hardware inventory within ITSM tools Liaise with vendors for hardware repairs and service requirements Support infrastructure-related tasks and daily IT operations as required Create, maintain, and update SOPs ...

cross-functional partners to drive customer outcomes and revenue growth Intellectual curiosity and growth mindset—you actively seek to understand emerging trends in IT service management, employee experience, and AI-driven automation Exceptional communication skills, both written and verbal, with the ability to tailor messaging to technical and executive audiences … sales process such as Sandler, MEDDIC, or Challenger Familiarity with the IT technology landscape is highly valued, including awareness of tools in categories like ITSM, ESM, service desk, ticketing platforms, knowledge management, and workflow automation Preferred Qualifications Familiarity with service management methodologies (ITIL, service catalog design, SLA frameworks, incident/ ...

actively manage Networking Technology Services from both technical and service perspectives ensuring that they are fit for purpose and effective IT Service Management processes and activities are in place and being followed. To ensure that other - DDTS support teams are set up to effectively support and maintain the Technology IT … indirectly leading and influencing teams of diverse individuals. Experience of managing a budget. Knowledge and experience of Service Design & Transition aspects of the IT Service Management lifecycle. Employer details Employer name NHS Blood and Transplant Address England Barnsley Blood Centre, Capitol Way, Dodworth England South Yorkshire S75 3FG United Kingdom ...

transformation programme within a high-profile enterprise environment. We are looking for multiple experienced ServiceNow Developers to join an established platform team delivering across ITSM and IT Operations capabilities. This is a hands-on development role working across configuration, customisation, and enhancement of ServiceNow modules within a complex enterprise estate. … Responsibilities Develop and configure solutions across ServiceNow ITSM and ITOM modules Build and enhance workflows, scripts, and automation capabilities Support integration work across enterprise systems Work within Agile delivery teams across a large-scale platform environment Contribute to continuous improvement of the ServiceNow estate Key Requirements Active SC Clearance (mandatory ...

Type: Full-time, Permanent About the Opportunity Thames 360 Limited is delighted to be partnering with a global leader in IT Service Management (ITSM), consulting, and professional training solutions to find their next high-calibre sales professional. Our client has a rich history of pioneering industry frameworks and a reputation … experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales who can confidently pitch ...