326 to 350 of 371 ITSM Jobs in the UK

phone, email, or ticketing system. Ensure that all incidents are appropriately categorised, prioritised, and tracked through the ticketing system. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Document all support … requests. Monitor performance metrics, ensuring the team meets established service level agreements (SLAs). Provide detailed shift reports to the Head of IT Service Management highlighting team performance, common issues, and any incidents of note. Continuous Improvement: Proactively identify areas for process improvement and recommend solutions to enhance service delivery. ...

excellent customer experience. Key Responsibilities Provide 2nd Line End User Support for hardware, software, and application issues Manage incidents and service requests via the ITSM platform (e.g, Hornbill) Build, configure, and deploy Windows 10/11 laptops and desktops Deliver Laptop Refresh programmes and device lifecycle management Administer Microsoft Intune … Microsoft 365 Hands-on experience with Microsoft Intune and device management tools Experience delivering Laptop Refresh/Device Rollout programmes Familiarity with ITSM/ITIL environments Understanding of Active Directory administration Basic network troubleshooting skills Excellent customer service and communication skills Comfortable working in client-facing environments Full UK driving ...

deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer locations may be expected in a hybrid working model. What youll bring … understanding of Change Management principles. Organised and delivery-focused, you bring effective planning, time-management and stakeholder engagement skills. Experience with Salesforce and ServiceNow ITSM is essential. You simplify complex issues, analyse and present data clearly, and work independently or collaboratively. Knowledge of mobile and fixed-line telecoms is advantageous ...

IT Service Management Analyst - Permanent full time role - Lincoln based (hybrid working) - Salary up to £45,000 plus excellent benefits A well-established organisation is seeking an experienced IT Service Management Specialist to join its IT Service Delivery function. This is a pivotal role responsible for working across supplier relationships ...

ITSM Service Manager + Long term project + High security clearance required + Fully onsite in North West + £600 to £700 per day - Inside IR35 + DV Cleared Overview The ITSM Service Manager is responsible for managing and delivering security services across IT projects and live environments. The role … Service Manager, you'll be responsible for end-to-end service management, aligning IT delivery with business needs while driving best practice across ITSM processes. Key Responsibilities Own and manage IT services across their full lifecycle Lead ITSM processes including Incident, Problem, Change and Service Request Management Ensure ...

Position: ServiceNow Technical Architect - ITSM, ITOM and ITAM Employment Type: Contract Start: ASAP (March/April 2026) Duration: 6 Months Location: London, UK (Hybrid) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale. Client … architectural direction across implementations, enhancements, integrations, and platform modernisation initiatives. Key Responsibilities Define and own end-to-end ServiceNow architecture across modules such as ITSM, ITOM (Discovery & Service Mapping), and ITAM . Design and maintain architectural blueprints, standards, and best practices aligned to enterprise IT strategy and digital transformation goals. ...

Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Glasgow. Our client, known for their innovative approach and commitment to excellence, is at a pivotal ...

Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Glasgow. Our client, known for their innovative approach and commitment to excellence, is at a pivotal ...

Arrange, plan and take comprehensive minutes at departmental meetings, to circulate meeting minutes. Organising and checking user appointments through the ITSM (IT Service Management) tool. Supporting the IT Operations team to provide efficient support to the trust's service users, ensuring requests and incidents are updated throughout the ticket lifecycle … within the ITSM tool. IT Equipment deliveries to any of GHC sites Communicating and/or requesting IT technical information in a manner that can be understood by non-technical or unskilled users. To manage the Clinical Induction Process, ensuring all clinical staff receive the required IT equipment and peripherals ...

required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. … analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups ...

improvement in ServiceNow processes and delivery methodologies. Ensure adherence to ServiceNow governance and change management protocols. Requirements: Proven experience managing ServiceNow projects across modules (ITSM, HRSD, ITOM, etc.). Strong understanding of ServiceNow platform capabilities and limitations. ServirceNow Project Management experience Excellent stakeholder management and communication skills. Experience with Agile … Waterfall delivery methodologies. ServiceNow certifications (e.g., Project Portfolio Management, ITSM) are desirable. PMP, PRINCE2, or equivalent project management certification is a plus. ...

user computing (EUC) support across devices, applications, and user environments Supporting basic network troubleshooting, connectivity issues, and on-site technical queries Working within ITSM processes such as incident, request, and change management Providing customer-facing support to both office and staff, including face-to-face assistance Offering technical guidance … experience with Microsoft 365 administration Strong EUC support experience, covering devices, applications, and user environments Exposure to basic networking (switching, connectivity, troubleshooting) Familiarity with ITSM tools and processes Excellent communication and customer-facing skills The ability to work confidently on site and support clinical teams directly A fast-learning, proactive ...

user computing (EUC) support across devices, applications, and user environments Supporting basic network troubleshooting, connectivity issues, and on-site technical queries Working within ITSM processes such as incident, request, and change management Providing customer-facing support to both office and staff, including face-to-face assistance Offering technical guidance … experience with Microsoft 365 administration Strong EUC support experience, covering devices, applications, and user environments Exposure to basic networking (switching, connectivity, troubleshooting) Familiarity with ITSM tools and processes Excellent communication and customer-facing skills The ability to work confidently on site and support clinical teams directly A fast-learning, proactive ...

Systematix and we are currently looking for an ITSM-ServiceNow Business Analyst for our client. This role is based anywhere in the UK and is fully remote. ABOUT THE PROJECT: Our client, a global leader in the Biotech and Life Sciences space, is implementing ServiceNow as part of a global … IT service transformation initiative, focused on standardizing ITSM processes across a complex enterprise environment. This role will be embedded within the global ServiceNow delivery team. ABOUT THE RESPONSIBILITIES: Gathering and documenting ITSM requirements across Incident, Problem, Change, and Request Management Translating business and operational needs into functional and technical specifications ...

will be responsible for delivering high-quality support to internal colleagues and end users. You will manage service requests and incidents via ServiceNow (ITSM toolset) , email, and face-to-face interaction. This is a high-volume, customer-focused position suited to someone who enjoys taking ownership and delivering resolutions efficiently. … levels What Were Looking For Experience working within an IT Service Desk or Service Request environment Strong customer service and communication skills Experience using ITSM tools (ServiceNow preferred) Ability to manage workload in a fast-paced, high-volume setting Strong organisational skills and attention to detail Team player with ...

Role Overview We are looking for an experienced Technology Project Manager with strong expertise in IT Service Management (ITSM) and enterprise service management platforms such as ServiceNow . This role requires a senior individual who can confidently manage complex technology change, drive delivery across multiple workstreams, and operate effectively within … large stakeholder environment. The successful candidate will lead the project management of ITSM-related initiatives, ensuring structured delivery, clear communication, and alignment across a wide and varied group of business and technical stakeholders. Key Responsibilities Lead end-to-end project delivery for ITSM/ServiceNow platform enhancements and implementations. Manage ...

service. Role Highlights: First-line IT support for password resets, account admin, mailbox requests and basic troubleshooting. Log and manage tickets accurately in the ITSM tool. Escalate issues when needed and keep users updated throughout. Follow ITIL-aligned processes and SLAs. What We Need: Strong communication skills and confidence … phone. Customer service experience (IT experience is a bonus). Good attention to detail + willingness to learn. Desirable: Active Directory, Office 365 or ITSM tool knowledge. Perfect for anyone with a passion for technology and a desire to build an IT career.Apply ...

problem-solving skills. Juniper Technologies: EX, QFX, switch configuration, SRX, vSRX firewall and policy config, Junos Space, Security Director, Apstra. Experience in IT service management and delivery based on ITIL service management standards. Experience working with Juniper Virtual Chassis and Clustering technology Experience with configuring/troubleshooting EVPN/VXLAN … major network vendors. - JNCIS-ENT, JNCIS-DC (preferably JNCIP-DC), JNCIA-SEC Good technical investigation and problem-solving skills. Experience in IT service management and delivery based on ITIL service management standards. Ideally experience of working in a secure environment. Data Centre experience advantageous. Working to high personal standards ...

detection Search & Platform Performance Tune Splunk search performance, workload rules, concurrency, DMA, summary indexing, and scheduling hygiene. Alerting & Integrations Implement alerting, enrichment, routing to ITSM/ChatOps, suppression windows, and automated runbooks. Data Governance & Security Define/maintain ingest governance: allow/deny lists, PII handling, TLS, token management. Establish … data quality SLAs and index/role mapping practices. Integrations & Pipelines Integrate OpenTelemetry, Prometheus exporters, Fluentd/Fluent Bit/Vector, Kafka, CMDB/ITSM, and AIOps/ML-based anomaly detection. Required Skills Splunk Enterprise Strong SPL expertise, CIM alignment, lookups/macros, saved searches. Search performance optimization, RBAC ...

design across CMDB, integrations, and core workflows, enabling major transformation activities and long term service evolution Skills: Deep expertise in ServiceNow platform design across ITSM, CMDB, Discovery, ITOM, and IntegrationHub. Strong capability in CMDB architecture, CI class modelling, relationship design, and data governance. Strong understanding of API/web service … ingestion and integration patterns. Responsibilities’ Define, maintain, and evolve the ServiceNow platform design, guardrails, and configuration standards. Develop platform-wide design patterns covering CMDB, ITSM, ITOM, automation, and integration workflows. Act as the design authority for all ServiceNow changes, ensuring solutions remain aligned to wider enterprise architecture. Solution Design Assurance ...

ServiceNow partners established in the UK and were awarded 2022 EMEA Elite Segment Partner of the Year. We hold confirmed Product Line Achievements across ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM), and HRSD. Our projects span the full breadth of the Now Platform … About You You will hold Government SC clearance and be prepared to work onsite in Milton Keynes. You will have proven implementation experience in ITSM, ITOM, SPM, IRM, GRC. Delivering high quality ServiceNow implementations based on business process requirements Robust Now Platform Implementation understanding, with in-depth knowledge of additional ...

Working Must be currently SC Cleared The ServiceNow Technical Consultant is responsible for designing, configuring, and developing solutions on the ServiceNow platform to support ITSM and wider enterprise workflows. The role works closely with stakeholders to translate business requirements into scalable, high-quality technical solutions. Key Responsibilities Configure and customise … ServiceNow modules (forms, workflows, business rules, UI policies, scripts). Develop automation and integrations using APIs, Flow Designer, and scripting. Support implementation of ITSM processes such as Incident, Problem, Change, Request, and CMDB. Troubleshoot platform issues and provide technical guidance to users and administrators. Produce clear technical documentation, including solution ...

Drive Product Lifecycle Ownership Lead platform ideation, launch, iteration, and sunset Establish governance, support models, and clear documentation standards Maximise Technology Investments Leverage existing ITSM tools and frameworks Optimise cloud and DevOps investments to deliver measurable ROI Shape the Future of Platform Engineering Leadership & Commercial Impact As a senior leader … agile and DevOps transformation Strong understanding of: Hybrid & multi-cloud environments CI/CD pipelines SRE & DevSecOps models Observability & monitoring platforms ITIL and ITSM frameworks Experience defining and tracking OKRs/KPIs A product-centric mindset applied to platform engineering Demonstrated cross-functional leadership Experience in platform product management ...

Role Overview We are looking for an experienced Technology Project Manager with strong expertise in IT Service Management (ITSM) and enterprise service management platforms such as ServiceNow . This role requires a senior individual who can confidently manage complex technology change, drive delivery across multiple workstreams, and operate effectively within ...

Microsoft Dynamics365, ProSuite, Canvas * Work as part of the DevOps resolver team to resolve incidents by priority within agreed OLAs as logged in the ITSM Service Desk system, liaising with 3rd parties as required. * When required provide out of hours support for major incidents and upgrades as required (Time … performance. * Provide 3rd line applications support to all colleagues across the company. * Accurately record and update service requests, problems and change requests using the ITSM system. * Act as a permanent member of Technical Change Board. * Mentor the DevOps Applications Engineers to improve their knowledge and skills. * Work with the Head ...