401 to 425 of 710 ITSM Jobs in the UK

+ requirements | essential experience managing third-party it infrastructure and network service providers in a multi-site, customer-facing environment strong understanding of it service management principles (e.g., itil), particularly in outsourced models experience overseeing cloud, network, and end-user services through governance rather than hands-on support excellent supplier More ❯

will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA infrastructure Head. The … partnership with regional IT Service Managers in the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the … analytical and problem-solving skills, with the ability to identify and resolve complex issues. Broad know-how of IT (Infrastructure, Applications) Familiarity with IT Service Management toolsets such as ServiceNow Preferred position Skills: Experience leading large multi-cultural teams Experience with Organizational Change Management Demonstrated experience with facets of personnel More ❯

complex, highly configurable technologies, ideally ServiceNow Customer and Industry Workflow Solutions. Advanced proficiency in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development. More ❯

complex, highly configurable technologies, ideally ServiceNow Customer and Industry Workflow Solutions. Advanced proficiency in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development. More ❯

global IT infrastructure, cloud operations, and service management while ensuring asecure, scalable, and efficienttechnology environment. This role is accountable for embedding and assuringIT Service Management (ITSM) processesacross all teams, ensuring compliance with standardized frameworks and operational excellence. Key Responsibilities: Strategic Leadership & Transformation: Define and execute amodern Reliability Engineering strategy, integratingSRE … provisioning, andcloud workload optimization. Driveedge computing, containerized workloads, and high-performance computing strategies. ImplementAI-driven monitoring, self-healing automation, and full-stack observability. IT Service Management & Operational Excellence: Mandate and assure the adoption of IT Service Management (ITSM) processes across all teams, ensuring standardized, efficient, and effective service delivery. EstablishSRE More ❯

Description Senior Infrastructure Engineer Leidos is seeking an experienced Senior Infrastructure Engineer to lead a team in supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role predominantly requires advanced expertise in Linux administration, automation, and system integration, some basic Windows experience, along with strong … maintain Red Hat Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows Servers running ITSM agents. Troubleshooting & Root Cause Analysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Implement robust incident response and problem-resolution strategies. Performance Monitoring … ability in Bash, Python, or Perl. Deep understanding of networking protocols (TCP/IP, DNS, DHCP, NTP, etc.). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Excellent analytical and problem-solving skills. Exceptional More ❯

support function in a fast paced tech or enterprise environment. ** Strong understanding of hardware, software lifecycle management and asset compliance. ** Proficient in helpdesk and ITSM platforms to manage service delivery and support workflows. ** Experience leading, mentoring, and developing IT support teams with a focus on efficiency, service delivery, and user More ❯

function in a fast paced tech or enterprise environment. ** Strong understanding of hardware/software lifecycle management and asset compliance. ** Proficient in helpdesk and ITSM platforms to manage service delivery and support workflows. ** Experience leading, mentoring, and developing IT support teams with a focus on efficiency, service delivery, and user More ❯

all our clients across the Healthcare, Retail & Construction sectors Provide initial response to client tickets Update and manage support tickets to completion via our ITSM system Update client information on our CRM system (Salesforce - Service Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly More ❯

on experience with firewall technologies (Palo Alto preferred) Exposure to Velocloud SD-WAN and/or Zscaler ZIA/ZPA (desirable) Working knowledge of ITSM practices Comfortable working in industrial environments and adhering to Health & Safety policies Sound like yourself then Apply below, or alternatively drop me an email to More ❯

on experience with firewall technologies (Palo Alto preferred) Exposure to Velocloud SD-WAN and/or Zscaler ZIA/ZPA (desirable) Working knowledge of ITSM practices Comfortable working in industrial environments and adhering to Health & Safety policies Sound like yourself then Apply below, or alternatively drop me an email to More ❯

Software Asset Management Analyst - Leeds (Hybrid) Asset Management - Asset - Hardware - Software - ServiceNow - ITSM - ITIL - Procurement - Invoicing - Procedures - Vendors I am currently recruiting for a Software Asset Management Analyst based in Leeds. The Software Management Analyst will join leading law firm with a reputation for excellence in the industry. You will More ❯

Software Asset Management Analyst - Leeds (Hybrid) Asset Management - Asset - Hardware - Software - ServiceNow - ITSM - ITIL - Procurement - Invoicing - Procedures - Vendors I am currently recruiting for a Software Asset Management Analyst based in Leeds. The Software Management Analyst will join leading law firm with a reputation for excellence in the industry. You will More ❯

Software Asset Management Analyst - Leeds (Hybrid) Asset Management - Asset - Hardware - Software - ServiceNow - ITSM - ITIL - Procurement - Invoicing - Procedures - Vendors I am currently recruiting for a Software Asset Management Analyst based in Leeds. The Software Management Analyst will join leading law firm with a reputation for excellence in the industry. You will More ❯

planning, show and tell, sprint review etc) providing valued input. Essential Experience: 1 Demonstrable experience of developing upon the ServiceNow platform (specifically the core ITSM and ITOM modules) with a track record of designing and delivering technical solutions. 2 Familiarity with the integration of external platforms/data into ServiceNow More ❯

of working cross-functionally with Legal, Compliance, Risk, and senior stakeholders IT project management skills (PRINCE2 preferred) ITIL Foundation (or above) preferred Familiarity with ITSM tools like More ❯

to enhance communication. Management & Development: Promote awareness campaigns, research resilience strategies, and support team learning and development. Required skills & experience: Experience in technology operations, ITSM including Service Asset and Configuration Management. Created incident response playbooks. Developed and tested recovery plans, identified and resolved gaps in resilience. Managed incidents and led More ❯

the ability to create accurate forecasts A history of developing great leaders Ability to work effectively with investors and boards Experience leading an IT Service Management company Aggressive and analytical approach to growing market share Experience and aptitude to work with multi-location global teams The position is based in More ❯

business. Respond to support enquiries from the business and help to resolve hardware and/or software problems. Log all support calls within the ITSM call logging tool. Maintain a high degree of customer service for all queries and adhere to all service management principles. Liaise and work with other More ❯

following scope of work within the Accounts Management & Provisioning team. Provide Customer First service and support for all account related issues. Use of IT Service Management tools to track and record customer incidents and requests. Apply excellent written, digital, and oral communication skills. Work on an tech forward customer support More ❯

following scope of work within the Accounts Management & Provisioning team. Provide Customer First service and support for all account related issues. Use of IT Service Management tools to track and record customer incidents and requests. Apply excellent written, digital, and oral communication skills. Work on an tech forward customer support More ❯

hybrid working model, allowing for a mix of remote and on-site work. The role will be based in Birmingham. Responsibilities: Collaborate with IT service management process owners and subject matter experts to create accurate and robust documentation supporting the closure of internal and external audit findings. Review supporting artefacts More ❯

and prospects Technical expertise in one or more of the following areas: Governance: Defining appropriate use and workload and data placement policies. Operations: The ITSM life cycle, including the processes to manage provisioning, capacity, performance and availability of services. Integration: The processes and architecture for integrating disparate services. Automation and More ❯

to drive excellent services for our Public Sector clients. The right person for this role will do this by combining their experience of IT service management, passion for simplification and legacy modernisation, and their established industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation More ❯

and escalating where necessary We need you to have... Solid experience in a 1st/2nd line support role Familiarity with ServiceNow or similar ITSM tools Confidence with Windows operating systems and general IT troubleshooting A proactive, customer-focused attitude and clear communication skills To be considered Please either apply More ❯