401 to 425 of 427 ITSM Jobs in the UK

Process Owner - Knowledge, Incident & Request Management in our London office. In this role you will define the goals and the strategy for one or more of the globally aligned ITSM processes, ensuring these underpin and support the overall QBE IT strategy. The ITSM Lead role will be the recognized expert in their discipline. Responsible for driving process adoption and compliance … appropriate MI to ensure process adherence and effectiveness and in line with a positive risk culture, ensure any risks or issues are proactively identified and remediated promptly. Responsible for ITSM service improvement activities as part of the Continuous Service Improvement Planning Continue to flex ITSM process to meet customer need and changing markets/behaviours Build positive, open and constructive More ❯

sales cycle from qualification to close, including negotiation and smooth handover to delivery Market Intelligence & Collaboration Stay informed on industry trends, competitor offerings, and developments in SaaS and IT service management Share insights with marketing, product, and leadership teams Partner cross-functionally with Marketing, Product, Partner Teams, and Services to ensure customer success from day one Maintain a healthy pipeline … and sales enablement platforms Customer-focused, proactive, and solutions-oriented with excellent communication skills Strong ownership mindset with a bias for action and results Nice to Have: Understanding of ITSM, SIAM, or related service delivery frameworks Solutions sales integration/automation would be an advantage Note: HQ based in Finland. Upon joining the organisation you will spend a week in More ❯

sales cycle from qualification to close, including negotiation and smooth handover to delivery Market Intelligence & Collaboration Stay informed on industry trends, competitor offerings, and developments in SaaS and IT service management Share insights with marketing, product, and leadership teams Partner cross-functionally with Marketing, Product, Partner Teams, and Services to ensure customer success from day one Maintain a healthy pipeline … and sales enablement platforms Customer-focused, proactive, and solutions-oriented with excellent communication skills Strong ownership mindset with a bias for action and results Nice to Have: Understanding of ITSM, SIAM, or related service delivery frameworks Solutions sales integration/automation would be an advantage Note: HQ based in Finland. Upon joining the organisation you will spend a week in More ❯

have independence to assess and report on risk at the highest level. You will partner closely with the IT Ops Lead (who implements day-to-day controls) and the ITSM Lead (who manages incidents and processes) to ensure security is embedded across the business. What You’ll Do Policy & Frameworks: Define and maintain security policies, standards, and governance models aligned … SOC2) and ensure ongoing regulatory compliance (GDPR, export control, etc.). Collaboration: Partner with IT Ops Lead to embed controls into infra, IAM, and developer platforms; work with ITSM Lead to ensure security incident handling and knowledge base integration. Awareness & Culture: Develop training, awareness, and a culture of security-first thinking across Humanoid. We’re Looking For Proven experience in More ❯

have independence to assess and report on risk at the highest level. You will partner closely with the IT Ops Lead (who implements day-to-day controls) and the ITSM Lead (who manages incidents and processes) to ensure security is embedded across the business. What You’ll Do Policy & Frameworks: Define and maintain security policies, standards, and governance models aligned … SOC2) and ensure ongoing regulatory compliance (GDPR, export control, etc.). Collaboration: Partner with IT Ops Lead to embed controls into infra, IAM, and developer platforms; work with ITSM Lead to ensure security incident handling and knowledge base integration. Awareness & Culture: Develop training, awareness, and a culture of security-first thinking across Humanoid. We’re Looking For Proven experience in More ❯

have independence to assess and report on risk at the highest level. You will partner closely with the IT Ops Lead (who implements day-to-day controls) and the ITSM Lead (who manages incidents and processes) to ensure security is embedded across the business. What You’ll Do Policy & Frameworks: Define and maintain security policies, standards, and governance models aligned … SOC2) and ensure ongoing regulatory compliance (GDPR, export control, etc.). Collaboration: Partner with IT Ops Lead to embed controls into infra, IAM, and developer platforms; work with ITSM Lead to ensure security incident handling and knowledge base integration. Awareness & Culture: Develop training, awareness, and a culture of security-first thinking across Humanoid. We’re Looking For Proven experience in More ❯

have independence to assess and report on risk at the highest level. You will partner closely with the IT Ops Lead (who implements day-to-day controls) and the ITSM Lead (who manages incidents and processes) to ensure security is embedded across the business. What You’ll Do Policy & Frameworks: Define and maintain security policies, standards, and governance models aligned … SOC2) and ensure ongoing regulatory compliance (GDPR, export control, etc.). Collaboration: Partner with IT Ops Lead to embed controls into infra, IAM, and developer platforms; work with ITSM Lead to ensure security incident handling and knowledge base integration. Awareness & Culture: Develop training, awareness, and a culture of security-first thinking across Humanoid. We’re Looking For Proven experience in More ❯

have independence to assess and report on risk at the highest level. You will partner closely with the IT Ops Lead (who implements day-to-day controls) and the ITSM Lead (who manages incidents and processes) to ensure security is embedded across the business. What You’ll Do Policy & Frameworks: Define and maintain security policies, standards, and governance models aligned … SOC2) and ensure ongoing regulatory compliance (GDPR, export control, etc.). Collaboration: Partner with IT Ops Lead to embed controls into infra, IAM, and developer platforms; work with ITSM Lead to ensure security incident handling and knowledge base integration. Awareness & Culture: Develop training, awareness, and a culture of security-first thinking across Humanoid. We’re Looking For Proven experience in More ❯

IT Service Design & Transition Lead | 6 month contract Outside IR35 ServiceNow, ITIL, M365, Visio, ITSM M365 stack service design re-engineering Senior Service Designer, Mapping, Cloud environments Liaising with technical and non-technical Stakeholders This global media business is seeking a Senior Service Designer with multiple service designs and transitions projects completed to reverse engineer their M365 stack working with … Hybrid environments and document the best practice service design and architect the solution for the business. You will have strong ServiceNow experience combined with M365 stack, ITIL, Visio and ITSM practices. This is an immediate requirement starting early November for initially 6 months and will be Outside of IR35. Please reply with a CV, availability and current daily rate for More ❯

ITSM Software Consultant Permanent, full ti me (flexible) Location: WFH/visits to customers sites Salary: up to £40,000 pa (depending on experience) Transforming Service Management Our client, iService Solutions are UK-based company that specialises in Service Management implementation on the global stage click apply for full job details More ❯

ITSM Software Consultant Permanent, full ti me (flexible) Location: WFH/visits to customers sites Salary: up to £40,000 pa (depending on experience) Transforming Service Management Our client, iService Solutions are UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and technology, coupled with lo... More ❯

from the team by taking hands-on responsibility. Review the current cloud estate and produce clear technical recommendations for the Head of IT to prioritise improvements. Implement and champion ITSM best practices (incident, problem, change) and improve ways of working across the team. Produce runbooks, documentation and technical standards to reduce firefighting and enable consistent, repeatable operations. Who we’re … managing or mentoring small teams and providing technical leadership is ideal. Strong cloud experience - managing cloud-only environments and applying security/compliance controls- They use Azure Comfortable with ITSM frameworks and operational discipline; you know what ‘good’ looks like and can put it in place. Practical, pragmatic problem-solver who can both do the technical work and advise senior More ❯

from the team by taking hands-on responsibility. Review the current cloud estate and produce clear technical recommendations for the Head of IT to prioritise improvements. Implement and champion ITSM best practices (incident, problem, change) and improve ways of working across the team. Produce runbooks, documentation and technical standards to reduce firefighting and enable consistent, repeatable operations. Who we’re … managing or mentoring small teams and providing technical leadership is ideal. Strong cloud experience - managing cloud-only environments and applying security/compliance controls- They use Azure Comfortable with ITSM frameworks and operational discipline; you know what ‘good’ looks like and can put it in place. Practical, pragmatic problem-solver who can both do the technical work and advise senior More ❯

from the team by taking hands-on responsibility. Review the current cloud estate and produce clear technical recommendations for the Head of IT to prioritise improvements. Implement and champion ITSM best practices (incident, problem, change) and improve ways of working across the team. Produce runbooks, documentation and technical standards to reduce firefighting and enable consistent, repeatable operations. Who we’re … managing or mentoring small teams and providing technical leadership is ideal. Strong cloud experience - managing cloud-only environments and applying security/compliance controls- They use Azure Comfortable with ITSM frameworks and operational discipline; you know what ‘good’ looks like and can put it in place. Practical, pragmatic problem-solver who can both do the technical work and advise senior More ❯

from the team by taking hands-on responsibility. Review the current cloud estate and produce clear technical recommendations for the Head of IT to prioritise improvements. Implement and champion ITSM best practices (incident, problem, change) and improve ways of working across the team. Produce runbooks, documentation and technical standards to reduce firefighting and enable consistent, repeatable operations. Who we’re … managing or mentoring small teams and providing technical leadership is ideal. Strong cloud experience - managing cloud-only environments and applying security/compliance controls- They use Azure Comfortable with ITSM frameworks and operational discipline; you know what ‘good’ looks like and can put it in place. Practical, pragmatic problem-solver who can both do the technical work and advise senior More ❯

My Financial Services client are looking for a ServiceNow Architect to join their team. The role will be working on a greenfield implementation of ServiceNow and ITSM capability.Requirements: * Greenfield experience of an implementation of ServiceNow * Including ITSM/ITOM/CMBD/Discovery Experience * ServiceNow Product implementations. * Background as a ServiceNow Architect or a Senior ServiceNow Developer * Solution Design and More ❯

My Financial Services client are looking for a ServiceNow Architect to join their team. The role will be working on a greenfield implementation of ServiceNow and ITSM capability.Requirements: * Greenfield experience of an implementation of ServiceNow * Including ITSM/ITOM/CMBD/Discovery Experience * ServiceNow Product implementations. * Background as a ServiceNow Architect or a Senior ServiceNow Developer * Solution Design and More ❯

someone with deep technical expertise to design, implement, and optimise enterprise-scale ServiceNow solutions. You'll work with CxO-level stakeholders , influence major transformation programmes, and drive innovation across ITSM and platform services. What You'll Do Lead architecture and design across ITSM, ITOM, HRSD , and other ServiceNow modules. Advise clients on platform strategy, governance, and roadmap development. Deliver scalable … strategies. What We're Looking For Strong knowledge of the Now Platform and managing ServiceNow in SaaS environments. ServiceNow CSA (Implementation Specialist certifications desirable). ITIL Foundation certified with ITSM best practice expertise. Experience leading enterprise programmes and solving complex architectural challenges. Strategic, innovative, and confident building lasting senior-level relationships. If you're passionate about technology, innovation, and transformation More ❯

system tuning. Utilise VIM Analytics to identify processing bottlenecks and performance trends. Support user enablement and knowledge transfer to BAU support teams. Log and manage incidents through the agreed ITSM tool (eg, ServiceNow), maintaining clear documentation. Core VIM Modules and Technical Scope: OpenText VIM Core - Invoice processing, approvals, and exception workflows Document Processing (DP) Indexing - Indexing invoice metadata and validation … resolution and performance improvement Solid grasp of integration between VIM, SAP FI, and SAP MM modules Strong stakeholder engagement skills, with experience supporting AP and Procurement users Experience using ITSM tools (eg, ServiceNow) to manage incidents and service requests Utilities or regulated industry experience is desirable More ❯

system tuning. Utilise VIM Analytics to identify processing bottlenecks and performance trends. Support user enablement and knowledge transfer to BAU support teams. Log and manage incidents through the agreed ITSM tool (eg, ServiceNow), maintaining clear documentation. Core VIM Modules and Technical Scope: OpenText VIM Core - Invoice processing, approvals, and exception workflows Document Processing (DP) Indexing - Indexing invoice metadata and validation … resolution and performance improvement Solid grasp of integration between VIM, SAP FI, and SAP MM modules Strong stakeholder engagement skills, with experience supporting AP and Procurement users Experience using ITSM tools (eg, ServiceNow) to manage incidents and service requests Utilities or regulated industry experience is desirable All profiles will be reviewed against the required skills and experience. Due to the More ❯

Utilise VIM Analytics to identify processing bottlenecks and performance trends. . Support user enablement and knowledge transfer to BAU support teams. . Log and manage incidents through the agreed ITSM tool (eg, ServiceNow), maintaining clear documentation. Core VIM Modules and Technical Scope: . OpenText VIM Core - Invoice processing, approvals, and exception workflows . Document Processing (DP) Indexing - Indexing invoice metadata … improvement . Solid grasp of integration between VIM, SAP FI, and SAP MM modules . Strong stakeholder engagement skills, with experience supporting AP and Procurement users . Experience using ITSM tools (eg, ServiceNow) to manage incidents and service requests . Utilities or regulated industry experience is desirable All of our opportunities require that applicants are eligible to work in the More ❯

system tuning. Utilise VIM Analytics to identify processing bottlenecks and performance trends. Support user enablement and knowledge transfer to BAU support teams. Log and manage incidents through the agreed ITSM tool (e.g., ServiceNow), maintaining clear documentation. Core VIM Modules and Technical Scope: OpenText VIM Core - Invoice processing, approvals, and exception workflows Document Processing (DP) Indexing - Indexing invoice metadata and validation … resolution and performance improvement Solid grasp of integration between VIM, SAP FI, and SAP MM modules Strong stakeholder engagement skills, with experience supporting AP and Procurement users Experience using ITSM tools (e.g., ServiceNow) to manage incidents and service requests Utilities or regulated industry experience is desirable All profiles will be reviewed against the required skills and experience. Due to the More ❯

system tuning. Utilise VIM Analytics to identify processing bottlenecks and performance trends. Support user enablement and knowledge transfer to BAU support teams. Log and manage incidents through the agreed ITSM tool (eg, ServiceNow), maintaining clear documentation. Core VIM Modules and Technical Scope: OpenText VIM Core - Invoice processing, approvals, and exception workflows Document Processing (DP) Indexing - Indexing invoice metadata and validation … resolution and performance improvement Solid grasp of integration between VIM, SAP FI, and SAP MM modules Strong stakeholder engagement skills, with experience supporting AP and Procurement users Experience using ITSM tools (eg, ServiceNow) to manage incidents and service requests Utilities or regulated industry experience is desirable If you are interested in this position and would like to learn more, please More ❯

Agile sprints Build APIs, produce documentation, and deliver high quality outcomes Key Skills & Experience: Several years' experience with ServiceNow. Strong SPM knowledge Consulting background preferred. ServiceNow Certified System Administrator. ITSM Implementation Specialist. SPM or HR certification/specialism. Strong platform competency - able to build APIs, produce documentation, and work effectively in Agile. Ability to prioritise and manage work effectively. Comfortable … with well-defined user stories and standard sprint ceremonies. Technologies/Modules You'll Work With: SPM Module (strongly preferred) HR Module ITSM Module More ❯

onsite customer facing. You will need to be competent and able to work with your own initiative to get resolutions to all technical queries on-site. Experience with an ITSM tools, Ivanti or Service Now. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know … On-site Technical Analyst, 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools More ❯