London, South East, England, United Kingdom Hybrid / WFH Options
Marks Sattin
working - 3 days in central London offices - £80,000 - £90,000 per annum dependent on experience + benefits & bonuses The successful candidate will have: - ITIL framework or similar ITservicemanagement qualifications - Extensive service delivery management experience within an ERP programme - Experience with project management methodologies - Familiarity with service transition tools and platforms We are happy to provide application and More ❯
One of our clients currently seek a ITSM Engineer to join their dynamic team on an initial 6 month contract. This role is fully remote. Key components: Strong experience with ITSM tools (e.g., ServiceNow) Proficiency in scripting for automation and customization. Familiarity with API integrations and web services (REST/SOAP). Solid understanding of ITIL framework and servicemanagement … principles. Experience with CMDB, asset management, and service catalog setup. Administer and support the ITSM platform, including configuration, customization, and ongoing optimization. Work closely with internal stakeholders to gather requirements and translate them into functional ITSM workflows. Manage and maintain ITSM modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management. Should this role speak to you, kindly send More ❯
Greater London, England, United Kingdom Hybrid / WFH Options
UP3 - ServiceNow Elite partner
Experience of scripting and debugging in one or more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of ServiceManagement best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate examples More ❯
serve more than 65,000 companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (ITservice desk), and Freshchat (AI-powered bots), all supported by More ❯
serve more than 65,000 companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (ITservice desk), and Freshchat (AI-powered bots), all supported by More ❯
platforms in an MSP or SaaS environment. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture. Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Track record of driving product strategy More ❯
platforms in an MSP or SaaS environment. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture. Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Track record of driving product strategy More ❯
platforms in an MSP or SaaS environment. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture. Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Track record of driving product strategy More ❯
platform services, including CI/CD pipelines. Proven leadership in ITservice environments, with experience mentoring and managing teams. ON prem and cloud based infrastructure support experience Familiarity with ITSM tools - ITIL/ITSM certification preferred. Beneficial skills: Experience with Tableau or similar analytics platforms. Background in enterprise-scale digital transformation or platform modernisation. Whats On Offer: A collaborative, people More ❯
to maintain operational integrity. What We're Looking For: Must be SC Cleared A proven track record in Service Delivery Management MUST HAVE Service Catalogue and Integration Management experience ITSM expertise Must be from a Defence or Military background Experience in customer management and relationship-building. Strong knowledge of technical environments and service delivery . Ability to drive commercial governance More ❯
reporting of relevant and forward-looking IT audits across all Operating Companies. Be(come) the subject matter expert within the Technology domain in the areas of IT operations, ITservicemanagement, IT resilience, information security, etc.. Enhance audit effectiveness through data analytics Identify evolving threats and assess risks in advanced technologies Liaise with Technology managers in tracking progress in addressing More ❯
reporting of relevant and forward-looking IT audits across all Operating Companies. Be(come) the subject matter expert within the Technology domain in the areas of IT operations, ITservicemanagement, IT resilience, information security, etc.. Enhance audit effectiveness through data analytics Identify evolving threats and assess risks in advanced technologies Liaise with Technology managers in tracking progress in addressing More ❯
SOC tooling (SIEMs, EDRs e.g. Sentinel, CrowdStrike, Defender). A knowledge and understanding of common SOC threats. Ability to translate technical terminology to non-technical stakeholders. Exposure to an ITSM - preferably Jira. Previous experience generating customer facing reports. Excellent communication - written and face-to-face. More ❯
New Works, Telford, Shropshire, England, United Kingdom Hybrid / WFH Options
Network IT
SOC tooling (SIEMs, EDRs – e.g. Sentinel, CrowdStrike, Defender). A knowledge and understanding of common SOC threats. Ability to translate technical terminology to non-technical stakeholders. Exposure to an ITSM - preferably Jira. Previous experience generating customer facing reports. Excellent communication - written and face-to-face. More ❯
etc. Strong grasp of software licensing models, SaaS lifecycle management, and optimization strategies. Solid technical background in tool integration, APIs, data normalization, and dashboard/report creation. Familiarity with ITSM platforms, CMDBs, SCCM, SSO systems, and procurement tools. Knowledge of vendor audit processes and entitlement management. Excellent communication, project management, and cross-functional collaboration skills. Relevant certifications (e.g., CSAM, ITAM More ❯
of shared infrastructures and platforms to reduce costs and improve information flow. The skills for success Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, ITServiceManagement, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement More ❯
will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in ITServiceManagement & Business Processes Key areas covered are: Support Technician: Maintenance or repair of systems faults Support for the roll-out of installation and commission of new systems or upgrades The More ❯
Participate in DevOps ceremonies such as sprint planning, show and tell, and sprint review, providing valuable input. Qualifications and Experience: Demonstrable experience developing on the ServiceNow platform, particularly with ITSM and ITOM modules, including designing and delivering technical solutions. Familiarity with integrating external platforms/data into ServiceNow using best practices. Experience with programming languages such as Java. Preferably experienced More ❯
and supported in an efficient way according to SLA’s with the support of the 3rd Party ServiceNow Development company. Acting with consultative approach on Service Now platform and ITSM best practices What are we looking for? Degree qualified desirable ServiceNow certifications a must ITIL Certifications ideally at advanced level Good knowledge of a broad range of IT technology platforms … products, services. Demonstrated experience working in IT ideally Service Desk Demonstrated experience working with ServiceNow toolset at developer level Experience of implementing and supporting ServiceNow ITSM, ITOM as minimum with additional module experience a bonus e.g., ITBM, CSM, HR Experience of ITSM best practice frameworks and implementation of these, ideally from an IT support/ServiceDesk background Experience in upgrades More ❯
Shoreham-by-sea, Sussex, United Kingdom Hybrid / WFH Options
Focus Group
Configuration Item) types, relationships, and levels of control. Tooling Expertise: Experience with ServiceNow, or similar. Comfortable integrating asset/configuration tools with discovery systems, CI/CD pipelines, and ITSM tools. Key Metrics: Asset Inventory Accuracy CMDB Accuracy Rate Time to Resolve Asset-Related Incidents Why Join Us? At Focus Group, we know our people are our greatest asset. We More ❯
ambitious goals, prioritize effectively, and align team efforts with broader business objectives Technical Acumen: Familiarity with IBMi (iSeries) and/or Intel platforms, along with a solid understanding of ITSM/ITIL practices Strong Communication: Ability to engage confidently with both technical and non-technical stakeholders, building trust and fostering collaboration across teams Data-Driven Decision Making: Skilled in analyzing … ambitious goals, prioritize effectively, and align team efforts with broader business objectives Technical Acumen: Familiarity with IBMi (iSeries) and/or Intel platforms, along with a solid understanding of ITSM/ITIL practices Strong Communication: Ability to engage confidently with both technical and non-technical stakeholders, building trust and fostering collaboration across teams Data-Driven Decision Making: Skilled in analyzing More ❯
ServiceNow Technical Delivery Consultant Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support ITServiceManagement systems. The ITservicemanagement system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform Patch testing and maintenance along with monitoring the Performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with Company Procedures. Ability to adapt quickly to dynamic team environments More ❯
ServiceNow Technical Delivery Consultant Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support ITServiceManagement systems. The ITservicemanagement system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform Patch testing and maintenance along with monitoring the Performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with Company Procedures. Ability to adapt quickly to dynamic team environments More ❯
will work with the wider team to support processing and claiming warranty for different vendors ie HP, Lenovo and Dell. Main Responsibilities Processing components and devices on SAP, ServiceNow, ITSM accordingly Updating SAP accordingly Working with our courier partners Checking the warranty on all vendors web portals Claiming warranty from all vendors web portals (raising the RMA) whilst being aware More ❯
and discretion at all times. Key Responsibilities Cover early shift routines, including on-site checks and monitoring activities. Use network monitoring tools to detect and flag potential incidents. Maintain ITSM systems with accurate work notes detailing progress and actions. Provide 1st and 2nd line troubleshooting support, escalating when necessary. Perform basic configuration and installation of network devices. Act as remote More ❯