51 to 75 of 352 ITSM Jobs in the UK

on management role Degree in IT/Computer Science or equivalent hands-on experience Solid knowledge of Windows 11, Microsoft 365, basic networking Experience with Active Directory, Exchange, and ITSM/ticketing platforms Exposure to cloud platforms (e.g., Azure, Share Point) Experience with AI tools and implementation Strong problem-solving, communication, and interpersonal skills Proactive, self-motivated, and able to More ❯

contact centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs and KPIs More ❯

navigate difficult and complex challenges. • Experience in coaching or mentoring other team members. Desirable Skills: • Experience within the Automotive, Engineering, or Manufacturing sectors. • Familiarity with ITIL or other IT service management frameworks. More ❯

navigate difficult and complex challenges. • Experience in coaching or mentoring other team members. Desirable Skills: • Experience within the Automotive, Engineering, or Manufacturing sectors. • Familiarity with ITIL or other IT service management frameworks. More ❯

and customer requests from receipt to resolution and closure. Ensure service level agreements (SLAs) are consistently met. Complete all administrative tasks and documentation promptly. Maintain accurate records using IT Service Management tools. Promote best practices and follow change control processes. Plan and organise workload effectively to maximise productivity. Review progress and performance regularly with the Team Lead. IT Support Technician More ❯

of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus More ❯

of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus More ❯

of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus More ❯

reporting any issues. Your attention to detail will maintain our high standards. Experience and Knowledge: Ideally degree educated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building multi-disciplinary teams Good understanding of financial management An understanding of HR management Knowledge More ❯

Key skills and experience: Experience implementing and updating Microsoft applications (Group Policies, Active Directory, Teams, Sharepoint ect) Hands-on experience within a Citrix environment Application packaging, customisation, and deployment ITSM/ITIL framework awareness Strong problem-solving and diagnostic skills with a logical, methodical approach All candidates must be eligible for BPSS and SC Clearance. This means you must be More ❯

guiding, coaching, and developing a skilled team while ensuring platform architecture is resilient, scalable, and aligned with organisational goals. Youll play a key role in assessing new requirements, driving ITSM and ITOM initiatives, and applying automation, integration, and best-practice frameworks to improve service quality and operational efficiency. Key Responsibilities Work with stakeholders to define needs and translate them into More ❯

communication skills. Proven ability to interface effectively with key software/hardware partners (e.g., Microsoft, AvePoint). Experience with incident, change, and problem management disciplines; familiarity with the Remedy ITSM toolset is a plus. Desired Skills & Experience: ITIL Certification and a deep understanding of ITIL principles, functions, and processes. Experience with server, storage, and network technologies. Candidates will need to More ❯

Excellent written and verbal communication skills. Effective interface experience with software/hardware partners (e.g., Microsoft, Cisco). Familiarity with incident, change, and problem management disciplines; knowledge of Remedy ITSM toolset is a plus. Desired Skills/Experience: Telephony and network experience. ITIL Certification with an in-depth understanding of ITIL principles is a plus. If you're ready to More ❯

quality software. The ideal candidate will have extensive ServiceNow experience within a major organisation. Key areas of the role: Leading the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, and CSM. Architecting scalable and secure ServiceNow implementations aligned with enterprise architecture. Developing complex workflows, business rules, client scripts, and UI policies using JavaScript and Flow Designer. Building More ❯

able to author and deploy automated workflows XML knowledge Working knowledge of platforms (Wintel, Linux and Virtualization), networking protocols (TCP/IP, DNS) and database environments Excellent understanding of ITSM/ITIL framework and processes Proficient knowledge of DXC workflow tools MS Office Desirable Experience with one or more of the following: Java, Python, Windows PowerShell, Perl, Linux Shell, SQL More ❯

service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including More ❯

the following experience: 2-3 years in a hands-on IT service delivery role, with a strong understanding of the importance of reliable, high-quality IT support. Experience with ITSM tools like ServiceNow, Jira Service Desk, or similar platforms, and know how to manage workflows efficiently. You will have worked with SLAs and know how to keep performance on track More ❯

Bring: 5+ years' experience in a busy IT Service Desk or similar support role Strong troubleshooting skills with Windows 11 and Office 365 Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice) Clear, professional communication and strong customer care focus Ability to manage competing priorities in a fast-paced environment ITIL knowledge and experience working to SLAs Nice to More ❯

and continuous improvement CANDIDATE REQUIREMENTS Experience in operations or service delivery within the IT/software sector Proven experience managing technical or professional services teams Strong knowledge of IT service management principles (e.g. ITIL) Experience in software implementation and support services; familiarity with HCL Domino is a plus Confident working with tools for forecasting, reporting, and project/resource management More ❯

and Skills IT Service Desk experience required - specifically supporting users remotely Supporting Microsoft operating systems, Microsoft office applications, computer hardware, printers and bespoke applications. A good understanding of using ITSM (ticketing) tools along with working with SLA/KPI targets. Deep knowledge of Microsoft-based operating systems with emphasis on Windows 8/10 and Office 2016. Understanding and experience More ❯

support, providing a friendly and professional service. Troubleshoot and resolve common IT issues, escalating more complex cases to senior team members. Accurately log incidents and service requests in the ITSM system, ensuring users are kept updated. Support routine IT tasks such as user account setup, system access requests, and profile management. Provide technical assistance for Office 365 applications (Outlook, Excel More ❯

Occasional weekend work Second line IT support - Desirable Skills/Experience/Knowledge: KACE Systems Management Appliance experience KACE Cloud Mobile Device Manager Basic SharePoint Online administration BMC Helix ITSM Service Desk Delivering end-user training Please follow us on Linkedin: people-first-supply-chain We would be grateful if you could send your CV as a Word document. If More ❯

Windows Active Directory/Azure Entra ID administration complemented by strong PowerShell scripting capabilities for automation purposes.* Demonstrated success in managing expansive operations including service delivery frameworks (ITIL/ITSM), incident/problem/change control processes within structured environments.* Proven ability to implement global IT strategies whilst tailoring them for compliance with local regulatory requirements across diverse regions.* Comprehensive More ❯

a store location Desirable Awareness of digital sustainability initiatives and green IT policies. Familiarity with NHS audit requirements related to IT assets (e.g. NHS Audit Commission, NHSE reviews). ITSM Essential Experience using a CMDB (Configuration Management Database) Experience with a Digital Ticketing System Demonstratable experience and understanding of PC peripherals i.e., webcam, headsets, docking stations, screens.... Desirable Experience using More ❯

server and network environments, including hands-on, third-line support for Microsoft Operating Systems (Windows 10, Server (Apply online only)). You'll monitor and update jobs within the ITSM system, ensuring users are kept informed, and you'll adhere to established Incident Management and Request Fulfilment processes. You'll also be able to help maintain our cybersecurity footprint, making More ❯