51 to 75 of 339 ITSM Jobs in the UK

patching policy and scheduling of changes. Troubleshoot and fix Server edge connect related issues, recording all troubleshooting steps and information in the IT Service Management tool. Providing advanced technical support to other department teams Ensure all systems and services are proactively monitored using the tools utilised by the IT Department. ...

/2nd line Service Desk experience (chat-first support + incident handling). Strong customer service skills: calm, professional, clear and empathetic communicator. Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs. Confident supporting Windows 11 end users (everyday troubleshooting and fixes). Working knowledge ...

/2nd line Service Desk experience (chat-first support + incident handling) * Strong customer service skills: calm, professional, clear and empathetic communicator * Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs * Confident supporting Windows 11 end users (everyday troubleshooting and fixes) * Working knowledge of MacOS ...

/2nd line Service Desk experience (chat-first support + incident handling) * Strong customer service skills: calm, professional, clear and empathetic communicator * Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs * Confident supporting Windows 11 end users (everyday troubleshooting and fixes) * Working knowledge of MacOS ...

/2nd line Service Desk experience (chat-first support + incident handling) * Strong customer service skills: calm, professional, clear and empathetic communicator * Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs * Confident supporting Windows 11 end users (everyday troubleshooting and fixes) * Working knowledge of MacOS ...

/2nd line Service Desk experience (chat-first support + incident handling) * Strong customer service skills: calm, professional, clear and empathetic communicator * Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs * Confident supporting Windows 11 end users (everyday troubleshooting and fixes) * Working knowledge of MacOS ...

/2nd line Service Desk experience (chat-first support + incident handling) * Strong customer service skills: calm, professional, clear and empathetic communicator * Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs * Confident supporting Windows 11 end users (everyday troubleshooting and fixes) * Working knowledge of MacOS ...

background who enjoys problem-solving and working across multiple technologies. At least 2 years experience in an IT Helpdesk environment using a PSA/ITSM tool Strong knowledge of Microsoft 365 and Windows/MacOS environments Experience supporting server technologies (Active Directory, DNS, DHCP, Group Policy) Understanding of networking fundamentals ...

understanding of: o IT infrastructure (servers, storage, cloud, data centres) o Operating systems (endpoints and servers) o Enterprise applications and systems * Familiarity with IT service management frameworks (e.g. ITIL), including incident and problem management Skills * Strong analytical and problem-solving capability * Ability to diagnose and resolve complex technical issues * Excellent ...

excellent customer service Requirements 3+ years IT support experience (incl. 2nd line) Strong knowledge of Windows, Microsoft 365, and basic networking Experience with Azure, ITSM tools, and remote support Strong problem-solving and communication skillsWhat’s Offered Exposure to latest cloud technologies Training and career development Supportive, fast-paced environment ...

driving licence Right to work in the UK Eligible for SC security clearance Desirable Knowledge of PRINCE2 Foundation ITIL qualification or familiarity with IT service management frameworks Microsoft technical certifications WHY JOIN Be part of a forward-thinking team delivering real impact Gain hands-on experience in IT transformation projects ...

Google Cloud) and hybrid-cloud connectivity solutions Experience of Cybersecurity solutions, compliance regulations, and frameworks Competence in project tools (Microsoft Project, JIRA, Confluence) and ITSM platforms (ServiceNow) Cybersecurity experience, including managing solution implementation in one or more of the following areas: o Identity and Access Management (IAM) tools like ...

effective RCAs. Strong Problem Management and RCA facilitation with a track record of implementing preventative actions that reduce operational risk. Proficient with observability and ITSM tooling to enable proactive monitoring, SLO/SLA definition and data‐driven operational dashboards. Strong people leadership with experience organising teams for fast execution, accountability ...

major cloud migration programme. Design, engineer, and implement cutting-edge endpoint security solutions utilising Trellix, BeyondTrust, and CrowdStrike. Deploy enterprise security solutions via ITSM systems, including Remedy and ServiceNow change control. Produce high-quality technical documentation, workflows, and support materials. Collaborate with security vendor consultants and Technical Account Managers ...

/Entra ID Microsoft 365 identity management (Exchange, Teams, SharePoint) Understanding of RBAC, least privilege and Zero Trust models Experience with ServiceNow or similar ITSM tools Ability to work across technical teams and stakeholders Desirable: Okta experience (SSO/federation) Background in regulated environments (eg government) Exposure to ISO27001/ ...

actions and milestones Build strong stakeholder relationships across teams Required Experience Experience in project management/business analysis within financial services Knowledge of CMDB, ITSM, and data governance Strong understanding of SDLC and project lifecycle Excellent communication, organisation, and problem-solving skills Ability to work cross-functionally and manage multiple ...

some experience supporting Windows 10, 11, Office and O365, knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential) and someone proficient in end user device installation, configuration and troubleshooting of Windows, Desktops, laptops ...

contract management experience. Experience within a regulated or complex industry (utility sector preferred). ITIL Foundation (v3 or v4). Experience working with ServiceNow ITSM/CSM. Desirable ITIL Foundation v5. Further qualifications such as SIAM, Lean, Agile, or similar frameworks. Understanding of regulatory frameworks relevant to water utilities (resilience ...

service performance, availability and customer satisfaction What we're looking for Must-have: Demonstrable experience as an IT Service Delivery Manager Strong IT service management background (e.g. ITIL ) Experience working closely with product-led teams Proven ability to diagnose issues, identify root causes and implement preventative solutions Excellent stakeholder management ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

applications, cloud offerings and cyber tools. Flexibility to travel between BRUSH sites. Strong understanding of ITIL frameworks and hands-on experience implementing ITSM best practices. What's in it for you? Competitive salary Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles ...

Knowledge Management. Degree in Information Technology, Business Information Systems, or a related field, or equivalent experience. ITIL Foundation or higher certification preferred. Experience with ITSM tools (e.g. ServiceNow) is an advantage. What you'll get in return Basic salary up to £58K Hybrid working (2-3 days in the office ...

initiatives Escalate complex issues to L3 teams when required Maintain effective stakeholder communication and engagement Essential skills and experience Experience with Windows environments and ITSM/ticketing tools Proven ability in incident investigation and resolution Strong communication skills across technical and non-technical audiences Experience working within ...