51 to 75 of 511 ITSM Jobs in the UK

applications perform to the requirements of its users and clinicians. All support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome More ❯

Experience Knowledge of ITIL Processes Strong knowledge of Microsoft 365, Active Directory, Windows Server, networking (LAN/WAN/Wi-Fi), and virtualisation technologies. Experience with ICT service management (ITSM) systems and ITIL frameworks Leadership and team management Minimum 57 years of experience in ICT support, including at least 2 years in a supervisory or team lead role. Demonstrable experience More ❯

Experience with Azure services and Azure Active Directory Familiarity with Power Platform admin center and governance tools Good understanding of SQL and database concepts Knowledge of ITIL or IT service management principles Strong analytical and problem-solving abilities Soft Skills Excellent troubleshooting and diagnostic skills Ability to work independently and manage multiple priorities Strong communication skills for interacting with business More ❯

Salesforce, Dynamics 365, Autotask, etc.) Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure, networking, and VoIP. A background More ❯

Salesforce, Dynamics 365, Autotask, etc.) Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure, networking, and VoIP. A background More ❯

analytical mindset with the ability to think creatively. Deep understanding of Active Directory , Windows Server , DNS , and Group Policy Management . Knowledge of PowerShell scripting , multi-tenant environments , and ITSM processes . Familiarity with ITIL and Agile methodologies . Experience with VMware vCenter (user-level) and collaboration across engineering and architecture teams. Highly motivated, adaptable, and able to work independently More ❯

able to author and deploy automated workflows XML knowledge Working knowledge of platforms (Wintel, Linux and Virtualization), networking protocols (TCP/IP, DNS) and database environments Excellent understanding of ITSM/ITIL framework and processes Proficient knowledge of DXC workflow tools MS Office Desirable Experience with one or more of the following: Java, Python, Windows PowerShell, Perl, Linux Shell, SQL More ❯

Job Title: IT Service Management Analyst Location: Newcastle Purpose of Role Provide a key link between the various functions of IT from an internal and external vendor and relationship aspect. Key Responsibilities Monitor IT budgets, perform variance analysis, and report risks/issues. Raise and track licensing issues for IT services and projects. Support procurement for services and license renewals More ❯

be the key interface between the IT service delivery team and our internal stakeholders, focusing on fostering strong relationships and driving excellence in all aspects of IT Service Management (ITSM). The successful candidate will blend strong leadership and communication skills with a solid technical foundation, ensuring all operations align with the highest standards of quality and security. Key Responsibilities … service quality, efficiency, and user experience. Supplier Management: Oversee and manage key IT suppliers and vendors, ensuring contracts, service levels, and performance meet business requirements. Technical and Operational Oversight ITSM and Process Management: Own and enforce best IT practices and procedures across the team, particularly concerning ticket management and service delivery processes. Compliance and Governance: Ensure all operational policies, procedures … Required Skills and Experience 3+ years proven experience in a lead or supervisory role managing an infrastructure, TechOps, or CloudOps team. 5+ years demonstrable experience in IT Service Management (ITSM) and a commitment to process improvement. Solid high-level technical knowledge across Operating Systems, SaaS Services (e.g. Okta, Google Workspace, Slack, Miro, Atlassian etc.), and Cloud Platforms (AWS, Azure, GCP More ❯

of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus More ❯

of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ More ❯

Alongside this, a good working knowledge of Microsoft 365 and the Azure platform will also be needed. Further technical requirements can be found below: Technical requirements: ITIL or IT Service Management experienced Azure framework, IaaS, PaaS, SaaS and security products. PowerShell, Terraform, General Scripting, Applying AI Azure networking, Express Route, Load Balancers Zscaler ZPA and ZIA, Client Connector, Zero Trust More ❯

with a smile and a "can-do" attitude. Providing first-line support via phone, in person, and onsite at our head office Logging and managing support tickets in our ITSM system with clarity and precision Troubleshooting and resolving issues quickly, aiming for first-time fixes Escalating complex issues with detailed documentation to ensure smooth handover 6+Delivering exceptional customer service to More ❯

with a smile and a 'can-do' attitude. Providing first-line support via phone, in person, and onsite at our head office Logging and managing support tickets in our ITSM system with clarity and precision Troubleshooting and resolving issues quickly, aiming for first-time fixes Escalating complex issues with detailed documentation to ensure smooth handover 6+Delivering exceptional customer service to More ❯

Clear communicator with the ability to document and present technical information effectively Experience supporting organisations through transformation, demerger, or platform migrations Basic PowerShell scripting or automation skills Familiarity with ITSM tools such as Freshservice or ServiceNow Knowledge of ITIL practices and configuration/asset management principles (certification a plus) Benefits You'll get a highly competitive remuneration and benefits package. More ❯

/Apps & Certs solutions is a plus Skills & Competencies Oracle Cloud Financials (essential) Financial analysis, budgeting, and forecasting SQL and data reporting ITIL v3/v4 processes and structured ITSM tools Excellent problem-solving and analytical skills Strong communication and stakeholder management abilities Ability to work independently and manage multiple priorities What We Offer Opportunity to work in a dynamic More ❯

oversight for CyberArk implementation programmes. Support risk assessments, audits, and compliance initiatives. Develop APIs, scripts, and custom connectors to integrate CyberArk with systems such as LDAP, Active Directory, SIEM, ITSM, and IAM platforms. Engage with stakeholders to gather requirements, deliver integration strategies, and drive continuous service enhancements. Troubleshoot and resolve integration challenges in collaboration with internal teams and CyberArk support. More ❯

applications. Proven experience in IT support, with demonstrable work in a 3rd line or senior technical role. 3rd-level qualification in IT or Computing (advantageous). Experience using IT Service Management tools (e.g. ServiceNow). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal abilities. ITIL certification (Foundation or above) preferred. Key Responsibilities: Line management of a diverse technical More ❯

and manage multiple tasks Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Desirable: Experience troubleshooting applications (web, client, mobile, SaaS) Database or data support experience (SQL/Microsoft Dynamics/D365) PowerShell Scripting (reading/editing) Given the chance to More ❯

ability to meet or exceed performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model, allowing the successful candidate to More ❯

and risk management. Familiarity with major HR, Legal, and Procurement technology platforms. Proficiency with enterprise architecture tools, graphical modelling, and EA frameworks. Insight into information management practices, SDLC, IT service management, agile/lean methodologies, infrastructure & operations, EA frameworks, and ITIL. Understanding of project-centric vs. product-centric operating models and enterprise-scaled agile methodologies. Awareness of emerging technologies and More ❯

years' experience in an IT support role. Strong knowledge of Windows client/server environments, Microsoft 365, Intune, and Autopilot. Familiarity with networking concepts and troubleshooting. Experience with ITSM platforms such as Jira Service Management. Excellent problem-solving and analytical skills. Strong communication skills to explain technical concepts clearly to non-technical users. Please apply with your most recent updated More ❯

. Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures. Familiarity with API integrations (REST, SOAP, OData) and middleware platforms. Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

sector preferred . Confident and advanced user of Microsoft 365 Applications (Teams/SharePoint/PowerPoint) . Knowledge of platforms like Azure, AWS, or hybrid setups. . Familiarity with ITSM tools (e.g., JIRA, ServiceNow) . Ability to triage and troubleshoot application issues using structured ITIL processes . Strong communication and stakeholder engagement skills . Maintains a strong understanding of data More ❯

custom applications, and integrate third-party toolsyour ideas will directly shape our service delivery. You will: Develop and configure custom applications, workflows, and integrations within ServiceNow. Implement and customise ITSM modules (Incident, Problem, Change, Asset Management). Integrate ServiceNow with third-party tools and maintain the CMDB. Troubleshoot, support, and optimise ServiceNow performance. Document solutions and train userssharing your expertise More ❯