51 to 75 of 581 ITSM Jobs in the UK

Drive continuous service improvement by analyzing technology usage and recommending enhancements. Ensure Service Desk processes are documented , optimized, and aligned with ITIL v4 best practices . Take ownership of ITSM management processes , ensuring all IT service requests are effectively handled. Provide IT support leadership for match days and major stadium events , ensuring technology operates seamlessly. Ensure technology services run reliably … IT Service Desk Manager (or similar leadership role). Proven expertise in ITIL v4 and service management best practices . Strong technical knowledge across Microsoft technologies, ServiceNow or other ITSM platforms . Experience managing incident resolution, problem management, and service requests . Good understanding of cybersecurity risks, principles, and threats . Experience supporting hardware, software, applications, and networking in a More ❯

Duty) Senior IT experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving More ❯

Duty) Senior IT experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving More ❯

Duty) Senior IT experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving More ❯

Directory, SCCM, Intune, etc. VMware, Azure, Office 365, LAN/WAN and Email hygiene tools Cisco, Meraki, Palo Alto and VoIP technologies Familiarity with: Cybersecurity principles and cloud infrastructure ITSM platforms and ITIL-based service management Windows systems installation, maintenance and troubleshooting Experience supporting both on-site and remote international users Strong communication and documentation skills Microsoft 365 Fundamentals certification More ❯

Directory, SCCM, Intune, etc. VMware, Azure, Office 365, LAN/WAN and Email hygiene tools Cisco, Meraki, Palo Alto and VoIP technologies Familiarity with: Cybersecurity principles and cloud infrastructure ITSM platforms and ITIL-based service management Windows systems installation, maintenance and troubleshooting Experience supporting both on-site and remote international users Strong communication and documentation skills Microsoft 365 Fundamentals certification More ❯

Communicate effectively with customers and third parties via telephone, email and video conference on a daily basis * Logging of all Incidents, Service Requests, Problems, Changes and Knowledge within an ITSM tool, categorising and prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures * Assign priorities More ❯

with at least 5 years in a leadership role. Proven experience managing enterprise IT systems, cloud platforms, and service desk operations in a 24 7 environment. Strong knowledge of ITSM frameworks and modern collaboration tools (e.g., M365, Slack, Jira). Experience in high-growth, regulated, or infrastructure-heavy industries such as EV, energy, utilities, or transportation. Passion for sustainability and More ❯

travel to European offices when required. Key Experience We're Looking For: Solid experience in a technical operations, IT service delivery, or service desk leadership role. Good knowledge of ITSM platforms (e.g. ServiceNow, Freshservice, Jira, ManageEngine). Familiar with core Microsoft technologies - including Office 365, Intune, Active Directory and basic networking. Experience working with 3rd party vendors and managing outsourced More ❯

in endpoint and device management tools such as Intune , SCCM , and Jamf (for macOS) . Scripting and automation ability (e.g., PowerShell ). Understanding of ITIL principles and familiarity with ITSM platforms like ServiceNow or Jira. Security awareness and experience with IAM, MFA, and endpoint protection solutions. Excellent communication skills and a collaborative, problem-solving mindset. Desirable: Certification or current study More ❯

Protection and Conditional Access * Knowledge of Microsoft Azure environment, Azure AD * Experience of PowerShell for Intune * Understanding of Active Directory & Active Directory Federation Services * Solid understanding of ITIL/ITSM best practices * Excellent problem solving and decision-making skills. * Ability to work independently and as part of a team * Certifications in Intune, Agile are an advantage * MCP/MCTS/ More ❯

Azure and cloud environments. A good understanding of identity and access management (Azure AD, MFA, SSO). Excellent problem-solving and communication skills. ITIL certification or knowledge of IT service management is a plus. Whats In It for You: Competitive salary: £32,000 £35,000 (depending on experience) Car allowance Incentive and bonus opportunities Enhanced pension scheme Wellness programme and More ❯

related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second More ❯

operational needs and challenges. Ensure accurate documentation and record-keeping in internal systems, including CRM and service management tools. Experience and Knowledge Proven experience in service delivery management, IT service management, or a related field. Strong understanding of service level management and ITIL principles (certification preferred). Experience working in a cross-functional environment supporting live customers. Familiarity with IT More ❯

aligned service desk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM tools (e.g. Freshservice) to track and resolve incidents Technical Skills Windows 10/11 Active Directory/Microsoft Entra Microsoft 365/Azure/Intune/Teams/SharePoint Dynamics …/Business Central Freshservice ITSM You may also support the team with systems like: Windows Server 2019, SuSE Linux, RHEL, CrowdStrike Falcon, Arctic Wolf, Proofpoint Email Security What skills and experience you will bring Strong communication and customer service skills Solid knowledge of Windows 10/11 Ability to take ownership and see tasks through to resolution A collaborative mindset More ❯

aligned service desk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM tools (e.g. Freshservice) to track and resolve incidents Technical Skills Windows 10/11 Active Directory/Microsoft Entra Microsoft 365/Azure/Intune/Teams/SharePoint Dynamics …/Business Central Freshservice ITSM You may also support the team with systems like: Windows Server 2019, SuSE Linux, RHEL, CrowdStrike Falcon, Arctic Wolf, Proofpoint Email Security What skills and experience you will bring Strong communication and customer service skills Solid knowledge of Windows 10/11 Ability to take ownership and see tasks through to resolution A collaborative mindset More ❯

contract management knowledge Confident in using Microsoft Office, particularly MS Excel and MS Word Proactive, organised, and solutions-oriented Able to manage multiple contracts and priorities Familiarity with Remedy ITSM and document management systems (ongoing training provided) What we offer: 26 days annual leave, and public holidays Company pension scheme FlexBens platform Family-friendly policies and occupational health support Access More ❯

contract management knowledge Confident in using Microsoft Office, particularly MS Excel and MS Word Proactive, organised, and solutions-oriented Able to manage multiple contracts and priorities Familiarity with Remedy ITSM and document management systems (ongoing training provided) What we offer: 26 days annual leave, and public holidays Company pension scheme FlexBens platform Family-friendly policies and occupational health support Access More ❯

contract management knowledge Confident in using Microsoft Office, particularly MS Excel and MS Word Proactive, organised, and solutions-oriented Able to manage multiple contracts and priorities Familiarity with Remedy ITSM and document management systems (ongoing training provided) What we offer: 26 days annual leave, and public holidays Company pension scheme FlexBens platform Family-friendly policies and occupational health support Access More ❯

Knowledge of PC/laptop builds and hardware diagnostics Experience supporting networked printers, scanners, and multi-function devices, including basic fault finding and liaising with suppliers Experience using IT service management tools, ideally ServiceNow, for logging, tracking, and resolving support tickets in line with SLAs Security awareness: Understanding of cybersecurity best practices, such as MFA, phishing prevention, and endpoint security More ❯

Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Database Administrator Associate (DP-300) Microsoft Certified: SQL Server Database Development (MCSA/MCSE or equivalent) ITIL Foundation Certificate in IT Service Management (Desirable) What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to More ❯

Desirable Awareness of digital channel shift and approaches. Analysis and investigation of ICT issues, within new and existing services to enable business continuity and resolve major incidents Experience of ITSM tools, design configuration or operation Experience Essential Performing a range of varied work activities in a variety of structured environments Communicating technical information to both technical and non-technical people. … Any additional experience of business or IT work outside of degree would be beneficial. Presenting to groups of people Meeting strict service requirements (KPIs, SLAs, OLAs). Experience of ITSM tools, design configuration or operation Experience of tools such as SCCM, MDM, office365 and Anti-Virus Experience of a range of IT operating systems and applications used within a business More ❯

Desirable Awareness of digital channel shift and approaches. Analysis and investigation of ICT issues, within new and existing services to enable business continuity and resolve major incidents Experience of ITSM tools, design configuration or operation Experience Essential Performing a range of varied work activities in a variety of structured environments Communicating technical information to both technical and non-technical people. … Any additional experience of business or IT work outside of degree would be beneficial. Presenting to groups of people Meeting strict service requirements (KPIs, SLAs, OLAs). Experience of ITSM tools, design configuration or operation Experience of tools such as SCCM, MDM, office365 and Anti-Virus Experience of a range of IT operating systems and applications used within a business More ❯

drivestrategic planning, execution, and optimizationof global IT infrastructure, cloud operations, and service management while ensuring asecure, scalable, and efficienttechnology environment. This role is accountable for embedding and assuringIT Service Management (ITSM) processesacross all teams, ensuring compliance with standardized frameworks and operational excellence. Key Responsibilities: Strategic Leadership & Transformation: Define and execute amodern Reliability Engineering strategy, integratingSRE, DevOps, and automation-first operational … ScaleInfrastructure as Code (IaC),automated provisioning, andcloud workload optimization. Driveedge computing, containerized workloads, and high-performance computing strategies. ImplementAI-driven monitoring, self-healing automation, and full-stack observability. IT Service Management & Operational Excellence: Mandate and assure the adoption of IT Service Management (ITSM) processes across all teams, ensuring standardized, efficient, and effective service delivery. EstablishSRE-based operational metrics, includingSLOs, SLIs More ❯

for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in More ❯