51 to 75 of 385 ITSM Jobs in the UK

implementation of contract changes Present service performance, quality insights and improvement recommendations in governance forums Design and configure SLA dashboards within internal tooling and ITSM platforms Review service metrics and adjust targets to meet evolving needs Produce regular performance reports, identifying trends and recommending targeted improvements Who you are: Proven ...

Radius is looking for a Project Manager who has initially strong experience in Remedy to ServiceNow migrations. Role Responsibilities The role, reporting to the CIO, is responsible for ensuring the delivery of the main Corporate ...

role will involve: Being the first point of contact for IT support activities for our internal customers Managing and prioritising your workload via our ITSM Tools Keeping your customers updated via all communication methods to manage expectations Supporting the wider IT Department ensuring the smooth function of our systems ...

service delivery Strong commercial awareness, including experience reviewing P&L performance Experience managing multiple customers or accounts concurrently Familiarity with ServiceNow or similar ITSM platforms Strong proficiency in Microsoft Office applications Skills to Succeed Excellent written and verbal communication skills, with confidence engaging senior stakeholders Strong influencing and negotiation capability ...

Teams, and core business applications. Set up, configure, and maintain laptops, desktops, mobile devices, printers, and on-site hardware. Manage incidents through the ITSM system, ensuring accurate logging, prioritisation, and timely resolution. Support user onboarding and offboarding, including account creation, permissions, and access rights in Active Directory/M365. Deliver ...

Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. Demonstrate in-depth understanding of service design principles, IT service management frameworks (e.g. ITIL), and end-to-end service lifecycle management. Understand enterprise and technical architecture concepts, ensuring service designs align with strategic and operational ...

Technology Code of Practice. Strong leadership and stakeholder management skills, with experience managing and developing teams. In-depth understanding of service design principles, IT service management frameworks, and end-to-end service lifecycle management. Awareness of accessibility, inclusion, and usability standards within digital and operational services. Desirable: Membership ...

strategy A track record of leading complex transformation or change programmes Experience with Agile methodologies such as Scrum or Kanban Solid understanding of IT Service Management and vendor governance The ability to influence senior stakeholders and drive strategic decision-making Strategic thinking, strong communication skills and the ability to balance ...

device issues Experience with Active Directory or other user account administration tools Awareness of IT security best practice and safe working processes Familiarity with ITSM ticketing tools and ITIL aligned workflows Knowledge of Intune, device enrolment or configuration profiles What you need to do now If you're interested ...

positive client experience. What are we looking for in the successful candidate? Previous experience of working in an IT support role. Previous knowledge of ITSM Ability to demonstrate IT related problem-solving skills. Working knowledge of IT infrastructure support working across a range of up-to-date technologies including: Desktop ...

track record of delivering new system features and improvements. Hands-on expertise in ServiceNow administration, configuration, and development, with broad technical knowledge including ITSM, workflow automation, integrations, DevSecOps, CI/CD pipelines, and release management. Strong analytical and problem-solving skills, with the ability to manage multiple priorities and deliver ...

issues, improvements, and transformation opportunities. Ensure transparency through structured dashboards and measurable service performance reports. Tools, Automation & Process Innovation Strengthen AG’s AMS toolset (ITSM, Knowledge Base, Monitoring, Dashboards). Drive automation using UiPath, SAP Cloud ALM, and monitoring tools. Embed ITIL, SAP Activate, Agile, and DevOps best practices into ...

service quality, and escalations. Maintain knowledge base and manage risk/vulnerability exceptions. What We're Looking For Strong background in specialty insurance IT service management (essential). Experience supporting claims, policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways ...

/XenDesktop/WEM and how it fundamentally works Experience with troubleshooting networking issues on the LAN Good awareness of working with the IT Service Management system This is a permanent Head of Cyber Security role based at offices in Manchester, with 2 days in the office and 3 days ...

manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Experience of operating in a Technical Design Authority mode and demonstrable trusted advisor experience Ability ...

knowledge across networks, servers, operating systems, and cloud platforms (Azure/365, Hyper-V, Microsoft server technologies, Active Directory, DHCP, DNS) Familiarity with IT service management frameworks (ITIL is a plus) A practical problem-solver with clear communication skills Comfortable supporting everyone from non-technical users to IT-savvy colleagues ...

based Discovery on AWS, Azure, GCP. Knowledge of service mapping, ability to create and debug patterns for application services. Sound understanding of ITIL/ITSM processes, including incident, problem, and change management. Experience with high-availability, multi-tier architectures. Preferred : ServiceNow Certified Implementation Specialist Event Management (CIS-EM) is preferred. ...

problem-solving skills and a proactive, solution-oriented mindset Strong communication and leadership skills, with the ability to work cross-functionally Experience in IT service management or chatbot development Familiarity with agile methodologies and DevOps practices Knowledge of CI/CD pipelines and infrastructure as code About Us Why join ...

analysis, automation and troubleshooting), Python, and VBS. Infrastructure Knowledge: Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare. IT Service Management: Incident, problem and change management experience within an ITIL environment. Networking Skills: Fundamental understanding of networking concepts (TCP/IP, DNS, Firewalls) to address ...

equivalent Desirable Educated to a degree standard or equivalent level of knowledge and experience Training Essential Working knowledge of the ITIL framework and IT service management best practices Desirable Relevant technical certification (eg. MCSA) or technical degree level qualification ITIL v3 or above Foundation Certificate Experience Essential Experience of working ...

/WEM Windows Server & Desktop environments (with exposure to Mac/Linux beneficial) iOS and Android device management Networking fundamentals and LAN troubleshooting IT Service Management systems Personal Profile: Strategic thinker with strong commercial awareness Ability to balance cyber resilience with regulatory compliance Confident stakeholder communicator at senior level Analytical ...

expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports ...

improvement across testing processes What We’re Looking For Proven experience in a QA/Software Testing role Hands-on experience testing ServiceNow , particularly: ITSM CSM Strong understanding of the ITIL framework Experience creating and executing test cases, managing defects, and performing regression testing within ServiceNow Experience with manual ...

services, ESB, middleware. Experience designing architecture across core business systems, HR/Finance platforms, and data/BI technologies. Solid background in infrastructure, security, ITSM (ITIL) and IT governance (e.g., COBIT). Excellent communication skills with ability to articulate complex architecture to senior and technical audiences. Experience delivering architecture ...

role Providing first-line support via phone, in person, and onsite at the head office Logging and managing incidents and requests through the ITSM system Troubleshooting and resolving issues efficiently, with a focus on first-time fixes Escalating complex issues with clear and detailed documentation Delivering a high standard ...