51 to 75 of 819 ITSM Jobs in the UK

software issues (off-the-shelf and bespoke).Excellent customer service and communication skills, with the ability to manage expectations diplomatically.Experience using an IT service management tool (e.g. ServiceNow).Ability to prioritise workload, solve problems effectively and work flexibly as part of a team.Full UK driving licence and own transport ...

exception and risk acceptance process: assess compensating controls, document residual risk, and obtain formal sign-off. • Integrate VM tooling with SIEM (Splunk, Microsoft Sentinel), ITSM (ServiceNow VR module), and CMDB for automated ticket creation and asset correlation. • Automate vulnerability reporting and remediation tracking using Python, REST APIs (Qualys/Tenable ...

Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable. The following technical skills would be beneficial: Understanding of ServiceNow or related ITSM tool Windows-based Applications experience Advanced SQL skills in SQL Server and knowledge of SSRS Active Directory Understanding of operating systems, cloud platforms and basic ...

deal effectively with all kinds of internal customers and external vendors.5. Effective Customer service skills.6. Excellent problem solving, diagnosing and troubleshooting skills.7. Solid ITSM experience utilizing ServiceNow or similar tool. Education & Experience:Bachelor’s degree in information technology or a related field preferred; equivalent technical experience considered.5+ years of experience ...

Governance , Privileged Identity Management (PIM), or Access Reviews. Experience with Microsoft Graph API and identity automation. Experience integrating Entra ID with ServiceNow or other ITSM platforms. Knowledge of PowerShell, Terraform, or other automation technologies. Experience working within regulated or highly security-conscious environments. Experience managing identity products within large enterprise ...

Framework (required); NIS2, NERC CIP, SOC2, and IEC 62443 OT standards (desirable) ITIL Principles: Good understanding of ITIL principles and their application to IT service management Information Security Technologies: Firewalls, intrusion detection systems, vulnerability assessment tools, logging solutions, gateway and endpoint security products, and authentication mechanisms Operational Technology (OT) Cyber ...

clearance Desirable Experience: Microsoft 365 support Active Directory or Microsoft Entra ID user administration Exposure to Microsoft Azure, Intune or endpoint management Experience using ITSM or ticketing systems Basic networking knowledge, including DNS, DHCP, Wi-Fi and connectivity troubleshooting Exposure to antivirus, backup, virtualisation, monitoring or remote support technologies Previous ...

major incidents, coordinating resources, communications and resolution. Drive post-incident reviews, root-cause analysis and continuous improvement. Own and improve IT service management processes, governance and operational standards. Produce service performance reporting covering SLAs, ticket volumes, assets and incident trends. Support the operational readiness and transition of new technology services. ...

major incidents, coordinating resources, communications and resolution. Drive post-incident reviews, root-cause analysis and continuous improvement. Own and improve IT service management processes, governance and operational standards. Produce service performance reporting covering SLAs, ticket volumes, assets and incident trends. Support the operational readiness and transition of new technology services. ...

device management tools. The ability to prioritise workloads and manage multiple tasks effectively. Excellent communication and customer service skills. Experience working with IT service management processes such as ITIL. The ability to work independently and collaboratively within a team. To apply for the IT Support Officer position, please submit your ...

technical knowledge with the ability to successfully deliver complex technology change. You'll ideally have: Strong technical knowledge across IT infrastructure, cloud technologies, IT service management and information security . Proven experience delivering significant technology transformation and change programmes . Experience implementing new IT platforms, infrastructure or technology solutions that ...

Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role Strong user-facing and stakeholder management skills Experience working with ITSM platforms such as ServiceNow or similar Knowledge of Incident, Problem and Change Management processes Excellent troubleshooting and analytical skills Experience documenting support procedures and knowledge articles ITIL ...

Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role Strong user-facing and stakeholder management skills Experience working with ITSM platforms such as ServiceNow or similar Knowledge of Incident, Problem and Change Management processes Excellent troubleshooting and analytical skills Experience documenting support procedures and knowledge articles ITIL ...

work under pressureGood customer skillsWe would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL FrameworkAdditional informationCountry: UKLocation: NottinghamHours: 38hrs per week. Shift-based working between 7am to 7pm and 7pm to 7amRole Type: PermanentAbout usComputacenter ...

operational risk through disciplined service management, endpoint compliance, access and asset controls, patching, software governance, vendor management, incident management, and recovery planning.Strong knowledge of ITSM processes and tools, including incident, request, problem, change, knowledge, asset, and configuration management, with experience improving service maturity and reporting.Demonstrated experience using service metrics, dashboards ...

scoped applications from scratch and delivering enterprise workflows across multiple ServiceNow product areas, such as Security Operations, Workplace Service Delivery, Contract Management, Discovery and ITSM, including CMDB and external data integration where relevant.Experience configuring or implementing ServiceNow AI capabilities is desirable. Candidates should otherwise demonstrate a strong understanding ...

Looking ForEssentialExperience leading or supervising a technical support or customer service desk team within a B2B technology environment.Strong understanding of ITIL or IT Service Management frameworks.Experience managing incident, problem and service request processes in a live operational environment.Proven background supporting external customers rather than purely internal IT users.Experience working within ...

Agile at scale (SAFe, LeSS), waterfall, hybrid delivery models Financial modelling: FinOps, TCO analysis, business case development, and outcome‐based commercial models Tooling breadth: ITSM (ServiceNow), monitoring (Grafana/ELK/Datadog/Dynatrace), automation (Ansible/Terraform), and collaboration platforms Soft Skills & Competencies Exceptional leadership presence — inspires confidence ...

supporting mobile technologies, including Android and iOS devices. Good understanding of remote support technologies such as RDP, VPN and Terminal Services. Experience using IT Service Management or Service Desk systems to manage incidents, requests and changes. Strong fault-finding and diagnostic skills, with the ability to analyse complex technical problems ...

Agile at scale (SAFe, LeSS), waterfall, hybrid delivery models• Financial modelling: FinOps, TCO analysis, business case development, and outcome-based commercial models• Tooling breadth: ITSM (ServiceNow), monitoring (Grafana/ELK/Datadog/Dynatrace), automation (Ansible/Terraform), and collaboration platformsSOFT SKILLS & COMPETENCIES• Exceptional leadership presence — inspires confidence ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will manage your assigned tickets and requests through Halo ITSM and, under guidance, support our day-to-day security operations to help ensure risks are identified and resolved in a timely manner. You will support ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

project teams Practical experience in one or more of the following domains: o M&A transactions o Information security o Cyber security o IT service management o IT optimization o Information management o Digital transformation o Cyber/disaster recovery, incident and crisis management Specific industry experience will ...

project teams Practical experience in one or more of the following domains: o M&A transactions o Information security o Cyber security o IT service management o IT optimization o Information management o Digital transformation o Cyber/disaster recovery, incident and crisis management Specific industry experience will ...