51 to 75 of 321 ITSM Jobs in the UK

advanced troubleshooting, and operational best practices. •Advanced network troubleshooting skills. •2+ years of routing protocols (OSPF, BPG) •Scripting for automation (Python, Bash) •Familiarity with ITSM, Agile methodologies and tools eg ServiceNow, Jira. #LI-EU Job Qualifications Job Qualifications •Bachelors Degree in Electrical Engineering (Relevant experience will be considered ...

environment with evidence of professional development. Experience of maintaining and supporting computer systems Use of Microsoft Office Suite Desirable ITIL Foundation Certificate in IT Service Management Special Requirements Essential Able to travel across Trust sites to meet the requirements of the post Disclosure and Barring Service Check This post ...

performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model ...

scope, urgency, and mitigation actions Assist with incident response activities, including investigation and remediation Manage and respond to security-related support requests via the ITSM tool Perform BAU security operations tasks, including daily security checks Analyse and trend security log data to identify threats and patterns Support vulnerability triage, response ...

/SQL Server): complex queries, joins, triggers, stored procedures. Familiarity with API integrations (REST, SOAP, OData) and middleware platforms. Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. ...

with ServiceNowboth in configuration and architecture. Some roles require more depending on seniority. Deep experience across multiple ServiceNow modules/workflows (for example, ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC, etc.). Strong integration experience: REST/SOAP APIs, IntegrationHub, MID Server, custom integrations. Understanding of data modeling, CMDB ...

will be responsible for analyzing, documenting, and improving business and IT service processes across the organization. The role bridges business operations and IT service management, ensuring services are designed, transitioned, operated, and continually improved in line with ITIL practices. A core focus is on environment management , particularly in Windows-based ...

Strong knowledge of Windows OS, Microsoft 365, and Active Directory. Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP). Familiarity with ITSM tools (ServiceNow, Freshservice, etc.). Excellent troubleshooting and problem-solving skills. Customer-focused with strong communication skills. Belong @ Sumer At Sumer, we know everyone ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration ...

multiple customers or accounts concurrently Strong proficiency in Microsoft Office applications Commercial awareness, including experience reviewing P&L performance Familiarity with ServiceNow or similar ITSM platforms Skills to Succeed Excellent written and verbal communication skills, including senior stakeholder engagement Strong negotiation and influencing capability Customer-first mindset with a focus ...

multiple customers or accounts concurrently Strong proficiency in Microsoft Office applications Commercial awareness, including experience reviewing P&L performance Familiarity with ServiceNow or similar ITSM platforms Skills to Succeed Excellent written and verbal communication skills, including senior stakeholder engagement Strong negotiation and influencing capability Customer-first mindset with a focus ...

Solid networking expertise across LAN, WAN and SD-WAN Experience with virtual desktop platforms such as Citrix DaaS or VMware Horizon Confident working with ITSM tools and structured incident management processes Broad understanding of backup, monitoring and security best practices Experience with MDM solutions such as Intune or similar Comfortable ...

with internal IT teams (eg, infrastructure, development, support) to resolve issues and implement improvements. Your experience - Strong experience managing Capacity - Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). - Experience with VMware infrastructure capacity Management. - Excellent communication, stakeholder management, and conflict resolution skills. - Strong analytical ...

identity and security) Track record of leading senior technical specialists and delivering through others Experience improving operational maturity, resilience, and governance Knowledge of IT service management and security frameworks (e.g. ITIL, Cyber Essentials Plus, ISO 27001) Comfortable remaining hands-on in complex or high-impact situations Strong stakeholder communication skills ...

problem-solving and analytical skills. Strong leadership and people management capabilities. Outstanding communication skills, both verbal and written. Familiarity with ITIL or other IT service management frameworks is a plus Proficiency in using IT support ticketing systems and reporting tools. INDIT Planet Recruitment acts as an employment agency for permanent ...

equivalent Prince II Foundation or equivalent Experience Essential 2 - 5 years' experience in a service analyst or customer facing role Extensive expertise in IT service management and ITIL frameworks, leading teams to apply technology strategically to optimise service delivery, drive continuous improvement, and enhance performance across NHS systems. ...

technical stakeholders, and supporting less experienced colleagues. Essential experience * Significant experience in a senior IT support or infrastructure role * Background working within IT service management frameworks (e.g. ITIL) * Proven experience supporting multi-site environments Technical skills (preferred) * Windows Server environments (2012 onwards) * Microsoft 365 and Azure administration * Active Directory ...

responsibilities: Deliver hands-on 1st/2nd Line support to staff, resolving hardware, software, and network issues. Troubleshoot and resolve incidents using an ITSM platform (Freshservice preferred, but experience with ServiceNow, Jira, or similar is also welcome). Set up and support new starters including workstation prep, user access ...

house point of contact for IT co-ordination, supporting staff and working alongside external IT providers. You will gain hands on experience in IT service management, equipment and user support while developing technical skills essential for a career in IT operations and infrastructure management. You will be enrolled ...

Skills and experience required: Good understanding of Microsoft Applications (Office365, Teams, OneDrive, MFA, SharePoint) Microsoft Azure (Active Directory), Exchange, InTune VPN experience - (ideally Fortinet) ITSM Service Desk Systems (ServiceNow preferred) The role will be 5 days per week onsite in Dartford, moving to 3 days once you're settled in. ...

Skills and experience required: Good understanding of Microsoft Applications (Office365, Teams, OneDrive, MFA, SharePoint) Microsoft Azure (Active Directory), Exchange, InTune VPN experience - (ideally Fortinet) ITSM Service Desk Systems (ServiceNow preferred) The role will be 5 days per week onsite in Dartford, moving to 3 days once you're settled in. ...

compliance Cyber Security, Firewalls, Antivirus InfoSec compliance to industry standards Active Directory PowerShell scripting Networking Windows OS Virtualisation tools including HyperV, VMWare Desirable Experience: ITSM tools Azure Automation This is an urgent role, please apply quoting reference LIR(phone number removed) to be considered Infrastructure Engineer, 365 Engineer, Cloud Engineer ...

compliance Cyber Security, Firewalls, Antivirus InfoSec compliance to industry standards Active Directory PowerShell scripting Networking Windows OS Virtualisation tools including HyperV, VMWare Desirable Experience: ITSM tools Azure Automation This is an urgent role, please apply quoting reference LIR(phone number removed) to be considered Infrastructure Engineer, 365 Engineer, Cloud Engineer ...

manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Experience of operating in a Technical Design Authority mode and demonstrable trusted advisor experience Ability ...