851 to 875 of 982 ITSM Jobs in the UK

holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration.* Cloud Transition Strategy: Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud … skills demand within the company, certifications etc.## **Your Profile**• Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation. • Comfortable in client-facing roles with expertise in business case generation, commercial processes and business development. • Proven ...

troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work on the integration of business systems ...

other business systems. Experience progressing projects from discovery through implementation and delivery, including system integration support and API analysis. Understanding of IT service management (ITSM), workflow automation and service delivery models. Skilled in workflow design, process mapping and documentation. Ability to develop training resources, operational procedures and implementation documentation. This ...

lead role reports to the Global Support Head in New York and the Head of International Technology. The position combines operational support leadership and ITSM governance oversight. Responsibilities Operational Support & Escalation (50%) Lead the international support function, serving as the primary escalation point for complex or high‐priority incidents across … projects, lead new initiatives, and take initiative to further develop existing processes. Provide technical support for senior leaders in the organization, if called upon. ITSM Governance Oversight (50%) Own and evolve the ITSM governance framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

IT Service Management Lead and their team is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective engagement with … agreed risk appetite. What you'll be doing Lead and manage the service management team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on-call and out-of-hours cover, providing business-facing ...

unlock growth, and deliver outstanding user experiences. We’re proudly independent and vendor-agnostic, but we work closely with cutting-edge partners like HALO ITSM , BigPanda and Dynatrace to bring the best ITSM and AIOps capabilities to our clients. At dotslash, innovation isn’t just a buzzword; it … maintain monitoring and alerting integrations, dashboards, and automation. Work closely with consultants and architects to deliver customer-ready solutions. Integrate monitoring tools with ITSM, AIOps, and automation platforms. Develop custom scripts, APIs, or connectors to extend tool functionality. Optimise alerting thresholds, rules, and workflows to reduce noise and improve reliability. ...

fantastic opportunity to make a visible impact within one of the world's most recognised sporting organisations. What will you be doing? IT Service Management: Oversee the delivery and continual improvement of the FA's IT services, ensuring they remain aligned with organisational priorities. Partner with business units and customers … understand their needs, set and monitor Service Level Agreements to maintain high-quality support Implement and govern core ITSM processes, including incident, problem, change, and configuration management. Own, manage, and continuously improve Problem Management within our Product Management functions. Stakeholder Management: Build strong relationships with project teams, service owners, suppliers ...

IT Systems Engineer | North Shields NE30 | 37.5 hours a week | Competitive salary + retention bonus At One IT Support we consider ourselves to be one of the friendliest, most personable technology service companies in the ...

Redhill, United Kingdom | Posted on 17/09/2026 Redhill, Surrey | Hybrid Working | 16-MonthFixed Term Contract TheOpportunity A leading global technology and engineeringorganisation is seeking an experienced Service Design Manager to join amajor ...

community engagement. We are looking for experience in the following skills: ServiceNow certification in System Administration, ServiceNow Certified Application Developer, Implementation Specialist in ITSM, CSM, IRM. Certified Technical Architect certification is highly desirable but not mandatory Strong knowledge of integration architecture, cloud technologies and enterprise platforms. Experience leading large-scale … programmes. Ability to translate business outcomes into scalable technical solutions. Excellent client-facing, presentation and leadership skills. Strong pre-sales experience with expertise across ITSM, ITOM, IRM, Customer Service Management (CSM), and Telecommunications Service Management (TSM). Experience with AIOps, Now Assist, Agentic AI, and related business process transformation initiatives ...

technical assistance to users. Your responsibilities will include: Acting as the first point of contact for IT incidents and service requests via phone, email, ITSM portal and in person. Diagnosing and resolving 1st Line issues across hardware, software, user accounts, Microsoft 365 and standard business applications. Taking ownership of tickets … Line Service Desk, IT Support or similar role. Basic experience with Active Directory , including user and group management. Hands-on experience using an ITSM platform Good troubleshooting skills across hardware, software and basic networking. Experience supporting Microsoft 365 environments. Excellent attention to detail and the ability to follow established processes. ...

user incidents, requests, and support tasks within agreed service boundaries. Own support cases end-to-end, maintaining clear communication, user engagement, and accurate ITSM tracking. Execute joiner, mover, leaver (JML) activities in a controlled, auditable, and standards-aligned manner. Maintain endpoint, meeting room, and workplace technology readiness across supported locations. … Service Desk or routed directly through approved channels. Progress work through to resolution, maintain timely updates, and ensure every activity is accurately managed in ITSM tooling. User Lifecycle Delivery (JML) Execute onboarding, offboarding, access changes, device handovers, and related user lifecycle activities in line with defined controls, approval paths ...

under it Launch a continuous improvement practice that feeds back into every framework you build Select, deploy and drive org-wide adoption of the ITSM, knowledge-base, reporting and project tracking platforms Partner with the Global Directors of Support and IT, and advise on when each function justifies … building processes or frameworks from scratch, not only operating within established ones Experience selecting, deploying and driving adoption of operational tooling such as ITSM, knowledge-base, BI or GRC platforms Experience reporting to, and delivering against the priorities of, a functional director Background in a hosting, data centre, cloud infrastructure ...

What you’ll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. … analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups ...

monitoring.* Participate in CCRBs and drive continual service improvements.* Provide 24x7 on-call support on rotation for incidents and maintenance.* Use Jira Service Management and ITSM tools to manage escalations, track issues, and document changes.* Support in-house applications while ensuring policy alignment.* Balance project delivery with support duties … Computer Science, Computer Engineering, Information Systems, or related field.* 5+ years of Linux administration experience, ideally in an HPC environment.* Strong troubleshooting and IT service management skills.* Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).* Experience with Docker and container orchestration.* Scripting skills (Bash, Python, Perl ...

Support meeting rooms, video conferencing systems, audiovisual equipment and collaboration technology. Record and maintain accurate information on incidents and requests using the company's ITSM system. Carry out regular checks of meeting rooms and audiovisual equipment. Person Specification Fluent in Spanish Excellent communication and interpersonal skills with a strong customer … SharePoint. Comfortable with Windows/user operating systems. Laptops, desktops, peripherals, printers and docking stations Wi-Fi, VPN and remote access. Experienced with ITSM and/or ticketing systems. This is a full-time position offering an annual salary of £40,000 - £45,000 + excellent company benefits. Advancing People ...

Transition Manager Contract: Inside IR35 Day Rate: £450 per day Engagement: Contract until March 2027 Location: London (Hybrid) We are looking for an experienced Transition Manager to join a major technology transformation programme and take ...

Transition Manager Contract: Inside IR35 Day Rate: £400 per day Engagement: Contract until March 2027 Location: London (Hybrid) We are looking for an experienced Transition Manager to join a major technology transformation programme and take ...

following areas: Microsoft 365 administration and governance (including SharePoint) Cybersecurity Device management Administration of cloud-based business applications Data governance and information management IT service management Excellent communication, relationship-building and change leadership skills, including the ability to advise senior leaders and boards, engage non-technical colleagues and build digital … qualification or equivalent professional experience in technology, digital transformation, information systems or a related discipline would be advantageous. A recognised professional qualification in IT service management, project or programme management, cybersecurity, data governance, enterprise architecture or change management would also be welcomed. Experience leading technology or digital transformation within ...

Select how often (in days) to receive an alert: Delivery Lead Location: GBR - CC Manchester, GBR - Mobile Eng | Job-ID: 220837 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team As ...

Select how often (in days) to receive an alert: Customer Delivery Manager Location: UK - Manchester, UK - Mobile England | Job-ID: 220830 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team Within ...

virtualization supportand develop self-healing automations via PowerShell, or Python, andCopilot integrations. Createsmart documentation, automated handover summaries, and SOPs using AIproductivity tools. Scripting, ITSM & Cross Functional Delivery Developand maintain scripts/tools (e.g., PowerShell, Python) to streamlineoperations and reduce manual effort, leveraging DevOps practices and tools(Ansible, Jenkins, Git) Alignoperations … with ITSM practices, including incident, problem, and changemanagement. Partnerwith cross-functional teams (support, project, engineering etc.) todeliver integrated solutions. Fulfillmentand operation activities for all infrastructure components supporting ourdesktop virtualization service across the CLIENT group. Skills/Experience Atleast 5 – 7 years of experience in the Desktop Virtualization, with solidCitrix XenApp ...

user enquiries Helping depot users troubleshoot system issues and supporting general system use Logging, managing and updating incidents and requests through our IT Service Management tool Escalating more complex issues to CAD System Analysts or the Lead CAD Systems Analyst Supporting routine system administration and operational activities Helping test software … committed to providing excellent customer service to technical and non-technical users Knowledge of CAD software, design systems, databases, integrations, APIs or IT Service Management tools would be helpful, but is not essential Experience gained through an internship, placement, university project or similar activity would be advantageous Unfortunately, sponsorship ...

develop self-healing automations via PowerShell, or Python, and Copilot integrations. Create smart documentation, automated handover summaries, and SOPs using AI productivity tools. Scripting, ITSM & Cross Functional Delivery Develop and maintain scripts/tools (e.g., PowerShell, Python) to streamline operations and reduce manual effort, leveraging DevOps practices and tools (Ansible … Jenkins, Git) Align operations with ITSM practices, including incident, problem, and change management. Partner with cross-functional teams (support, project, engineering etc.) to deliver integrated solutions. Fulfillment and operation activities for all infrastructure components supporting our desktop virtualization service across the CLIENT group. Skills/Experience At least ...