876 to 900 of 976 ITSM Jobs in the UK

work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning customer service, IT Service Management (ITSM), and HR service to unify service delivery across every department on a single intelligent platform. With the industry's fastest-growing AI adoption rate — agentic ...

work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning **customer service, IT Service Management (ITSM), and HR service** to unify service delivery across every department on a single intelligent platform. With the industry's fastest-growing AI adoption rate — agentic ...

working across global IT services. Lead continual service improvement , identifying inefficiencies, recurring issues and opportunities to simplify, standardise or automate. Own key IT service management processes , with particular responsibility for problem management, root cause analysis and reducing repeat incidents. Drive operational governance , using service data to highlight performance, risk, control … culture of ownership and improvement , coaching teams and partners to adopt effective service management practices. Qualifications : ITIL 4 Foundation or higher. Experience managing IT service management processes and continuousimprovement. Experience working with outsourced or multi-sourced service providers. Strong governance, facilitation and action-management capability. Strong analytical skills, with ...

Tektora Limited are seeking DV-cleared Senior ITSM Engineers for a contract role supporting a leading Defence and National Security IT provider. You will contribute to the digital transformation by installing, configuring and customising ITSM tooling in secure, large-scale environments. The role covers cloud, on-premises and hybrid delivery … reporting into the Senior ITSM Tooling Architect, and requires strong experience with ITSM tooling suites and ITIL/eTOM processes within security-regulated #J-18808-Ljbffr ...

Beers Group, is hiring for an IM ServiceManager to enhance IT service governance and delivery across global operations. You will drive process improvements, manage ITSM processes and coordinate with providers and stakeholders to ensure consistent service performance. The role requires ITIL 4 Foundation or higher, strong governance and analytics capabilities … experience with ServiceNow or similar ITSM platforms. #J-18808-Ljbffr ...

IT support operations across international offices, including London and APAC. This hands-on, technical lead role will involve operational support leadership and ITSM governance oversight. Candidates should have over 7 years in IT support operations, including leadership experience, strong ITIL practices, and hands-on ServiceNow experience. The position requires effective ...

busy periods, escalations and major incidents Technical environment: Windows 11 Microsoft 365 Teams and Teams Phone Entra ID/Active Directory Microsoft Intune Halo ITSM or comparable enterprise ITSM tools Virtual desktop technologies Mobile device management Networking, printers and meeting-room technology iManage experience would be beneficial You’ll need ...

Version 1 is seeking an ITSM Process Controller to manage ITIL-aligned processes within Jira Service Management for the DESNZ project. This hybrid role is delivered from within the United Kingdom with occasional travel to London and requires eligibility for Security Clearance. You will oversee incident, request, change, CMDB ...

Leonardo Worldwide Corporation is looking for a Senior Application Engineer in Yeovil. You will enhance ITSM platforms like Jira Service Management, collaborating across teams to improve service delivery and operational workflows. This role supports national security applications, involves continuous improvement initiatives, and offers flexible hybrid working arrangements. Candidates should have ...

Opportunity We're working with a well-established, global ITSM specialist to find an experienced Sales Executive to join their team. Trusted by clients worldwide for over 40 years, our client helps organisations strengthen their day-to-day IT operations through training, consultancy, managed IT support and ITSM technology, backed … ability to develop accounts after onboarding Nice to Have Specific experience selling outsourced Service Desk or End User Support services Knowledge of IT Service Management and ITIL principles Existing relationships in relevant UK mid-market or enterprise organisations Relevant commercial experience and a proven sales record are more important than ...

orchestration Automation strategy and future-state architecture Operating model and process transformation Patch compliance and remediation workflows Infrastructure tooling and technology assessment ServiceNow and ITSM processes Enterprise infrastructure architecture Automation across servers, operating systems, networks, containers and databases Stakeholder engagement across technical and executive teams Defining implementation roadmaps and transformation … have strong experience in: Enterprise infrastructure architecture Infrastructure automation and orchestration Patch management/patching Vulnerability management Vulnerability remediation Security remediation and patch compliance ITSM/Service Management ServiceNow Large-scale infrastructure transformation Operational process improvement Automation strategy and tooling Enterprise server and operating system environments Network infrastructure Container platforms ...

working across global IT services. Lead continual service improvement , identifying inefficiencies, recurring issues and opportunities to simplify, standardise or automate. Own key IT service management processes , with particular responsibility for problem management, root cause analysis and reducing repeat incidents. Drive operational governance , using service data to highlight performance, risk, control … culture of ownership and improvement , coaching teams and partners to adopt effective service management practices. Qualifications ITIL 4 Foundation or higher. Experience managing IT service management processes and continuousimprovement. Experience working with outsourced or multi-sourced service providers. Strong governance, facilitation and action-management capability. Strong analytical skills, with ...

People, we are committed Essential criteria Leadership or supervisory experience in technical support or an IT service desk environment. Strong understanding of IT service management, including incident, request and problem management. Experience managing support demand while meeting agreed service levels and performance targets. Demonstrated ability to lead, coach and develop … technical support colleagues. Experience using IT service management tools to oversee incidents, workloads and service performance. Experience supporting a range of business functions and stakeholders, including leading service review meetings. More about you You are an experienced IT support leader who can balance competing priorities and is committed to helping ...

these capabilities develop, create reusable solutions and help shape the future of service delivery within our client. Key Responsibilities Analyze service requirements (e.g., ITSM, operations, business processes) Design agentic workflows and orchestration logic Define interaction models between agents, systems, and humans Produce agent flow specifications and design artifacts Ensure designs … modeling (BPMN, orchestration, automation tools) Ability to define logical flows and decision trees Understanding of AI-assisted workflows and agent behavior modeling Experience with ITSM processes (incident, change, problem) Nice-to-Have Skills Familiarity with workflow tools (n8n, ServiceNow, etc.) Exposure to agent-based architectures Understanding of human involvement patterns ...

experienced ServiceNow Architect for a six-month contract in the United Kingdom. You will lead enterprise-scale design, governance and integration efforts across ITSM, ITOM and CMDB/CSDM within a complex financial services environment. The role requires hands-on architecture leadership, stakeholder engagement, and delivering high/low-level ...

Service Operations Management (SOMT) solutions. Defining scalable IT Operations architectures, driving observability, AIOps initiatives + enabling proactive operations through ServiceNow SOMT modules. Strong ServiceNow ITSM, IT Operations + Enterprise Monitoring. Architecture & Solution Design: defining end-to-end ServiceNow architecture aligned to enterprise IT Operations strategy. Implementation & Delivery: leading implementation … AIOps & Observability: design + implement AIOps-driven event correlation and noise reduction. Governance & Optimization: define SOMT governance, standards, and architectural guardrails. Technical Environment: ServiceNow, ITSM, SOMT, CMDB architecture, data modeling, ServiceNow scripting (JavaScript, Glide APIs), Network, server, storage, cloud, HLDs, LLDs + architecture diagrams. ...

Release Manager Release Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Release Manager is urgently required by this UK market leader. The role carries full responsibility for the management of the day-to-day changes and new releases … Development and DevOps teams and associated technologies (ADO, Azure tools, SQL Server, .Net, C#, React, JavaScript etc) - ITIL accreditation and a good knowledge of ITSM tools A key part of the role involves working on a programme of incremental delivery to provide change and improvement to overall service and performance. ...

Change and Release Manager Change and Release Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Change and Release Manager is urgently required by this UK market leader. The role carries full responsibility for the management … Development and DevOps teams and associated technologies (ADO, Azure tools, SQL Server, .Net, C#, React, JavaScript etc) - ITIL accreditation and a good knowledge of ITSM tools A key part of the role involves working on a programme of incremental delivery to provide change and improvement to overall service and performance. ...

triage and escalation critical to the role Assisting a high profile user community with daily contact with customers and stakeholders Working through the IT Service Management toolset Producing documentation and maintaining the product's lifecycle management Working alongside an established team of 2nd and 3rd Line engineers Travelling to other … Event Management tooling, for example SCOM Windows Server and Active Directory Willing to work a shift pattern and travel to customer sites Microsoft PKI ITSM tooling and processes Prior delivery within a secure or Defence environment Interested? Tektora are looking to speak with DV Cleared 3rd Line Storage Support Engineers ...

this role, you will lead the design, governance, and architectural evolution of an enterprise-grade ServiceNow ecosystem. Operating at the intersection of core ITSM Pro and next-generation AI, you will transform enterprise service delivery by embedding Now Assist, Agentic AI, and automated digital workflows across complex, multi-system environments. … workflows to drive autonomous resolution, intelligent routing, and seamless employee experiences. Platform Architecture & Governance: Lead the technical strategy, scalability, and lifecycle governance for ServiceNow ITSM Pro, establishing high-performance standards, upgrade roadmaps, and platform guardrails. Service Experience Modernization: Design intuitive, modern portals and workspace interfaces using Employee Center, Service Portal ...

monitoring.* Participate in CCRBs and drive continual service improvements.* Provide 24x7 on-call support on rotation for incidents and maintenance.* Use Jira Service Management and ITSM tools to manage escalations, track issues, and document changes.* Support in-house applications while ensuring policy alignment.* Balance project delivery with escalation duties … Information Systems, or related field.**Key Skills & Experience*****Essential**** Several years of Linux administration experience, ideally in an HPC environment.* Strong troubleshooting and IT service management skills.* Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).* Experience with Docker and container orchestration.* Scripting skills (Bash, Python, Perl ...

integrations and platform optimisation. Working closely with the Solution Architect and Project Manager, you will be responsible for turning approved designs into fully operational ITSM capabilities. Key Responsibilities * Implement approved Jira Service Management design changes * Configure and optimise Jira workflows * Develop and enhance automation rules * Configure and maintain service catalogues … schemes and permissions * Experience developing Jira automations and business rules * Practical knowledge of Jira Assets (formerly Insight) and CMDB configuration * Experience implementing and supporting ITSM processes within Jira * Strong experience with integrations, APIs and data synchronisation * Ability to troubleshoot, analyse and resolve complex technical issues * Experience testing platform changes ...

integrations and platform optimisation. Working closely with the Solution Architect and Project Manager, you will be responsible for turning approved designs into fully operational ITSM capabilities. Key Responsibilities * Implement approved Jira Service Management design changes * Configure and optimise Jira workflows * Develop and enhance automation rules * Configure and maintain service catalogues … schemes and permissions * Experience developing Jira automations and business rules * Practical knowledge of Jira Assets (formerly Insight) and CMDB configuration * Experience implementing and supporting ITSM processes within Jira * Strong experience with integrations, APIs and data synchronisation * Ability to troubleshoot, analyse and resolve complex technical issues * Experience testing platform changes ...

needs, identifying opportunities for improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream-led ways … IT transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability to assess ...

Advert Job Title: System Administrator (Endpoint Support) Location: London- Hybrid 3 days on site a week Contract Type: 6-Month Contract About the Role: We are seeking a skilled and proactive Software Distribution & Endpoint Support ...