role in a Local Authority setting. Key Accountabilities: Lead collaboratively on service development working within the service, with contracting partners and with the supply chain. Responsible for ensuring risk management systems are fully incorporated into all aspects of the Design and Delivery (D&D) service from feasibility through to completion of projects. Lead on D&D performance improvements … Investment Programme, and, working with contractors and consultants, decide on corrective action to ensure spend and other targets are met. Lead in the development and review of the asset management strategy in relation to stock condition and maintenance/improvements, including the oversight of the asset management database. Oversee the development of a fully costed 30-year stock … investment plan and ensuring seamless implementation. Prepare and present detailed reports on the housing programme to senior management, housing board and sub-committees. Encourage an ethos of continuous improvement within the team and implement beneficial change strategies including oversight of the PerformanceManagement System. Promote and encourage excellence in design and specification of building works, ensuring compliance More ❯
St. Albans, Hertfordshire, South East, United Kingdom
HARTLINE LIMITED
focuses on helping clients improve efficiency, streamline processes, and achieve sustainable growth through strategic IT deployment. Operating from our St. Albans headquarters, Hartline Limited is led by an experienced management team and driven by a commitment to client satisfaction, service quality, and continuous improvement. Our expertise spans IT consultancy, digital transformation, web and software development, cybersecurity solutions, and managed … IT services. We are now seeking a Business Development Manager to join our expanding operations and play a key role in driving growth through strategic client acquisition, business relationship management, and partnership development. Position Overview The Business Development Manager will be responsible for identifying new business opportunities, developing and managing client relationships, and driving revenue growth across Hartline Limiteds … expanding the companys client base, enhancing its market presence, and ensuring long-term sustainable growth within the IT and consultancy sectors. The successful candidate will work closely with senior management to develop and implement growth strategies, oversee client proposals, negotiate contracts, and coordinate with technical teams to ensure successful delivery of client solutions. The role demands a combination of More ❯
to investing in people, learning and development, innovation, and methodology programs. The Internal Audit mission is to provide independent, objective, reliable, valued and timely assurance to the Board, senior management and regulators of Citigroup and Citibank (and its subsidiaries), over the effectiveness of culture, ethical conduct, governance, risk management, and controls that mitigate current and evolving risks and … to enhance the control environment. IA is a change agent within Citi to enhance the control culture of Citigroup worldwide and therefore support senior management decision making around the globe. We're currently looking for a high caliber professional to join our team as Audit Director - AI Governance and Risks - Hybrid (Internal Job Title: Director - C15) based in Mumbai … of programs that help employees balance their work and life, including generous paid time off packages. Role Overview The Audit Director - AI Governance and Risks is a senior level management position, reporting to the Chief Auditor Artificial Intelligence (AI) Assurance, responsible for managing a team of audit professionals with an overall objective to strategically direct audit activities and assessments More ❯
Are you an analytical and detail-focused professional with a passion for data, performance improvement and strategic insight? We are recruiting a Planning & Performance Support Officer to join a respected education institution, providing critical support in the preparation, analysis and reporting of performance data to drive informed decision-making and ensure corporate and regulatory compliance. As a … Planning & Performance Support Officer your duties will be to: Extract, manipulate and interpret performance datasets Maintain and update Power BI dashboards Support the preparation of data for key performance indicators (KPIs) and business planning Contribute to improving data collection and engineering processes Conduct data quality audits and monitor implementation of corrective actions Support the completion of regulatory … data returns Coordinate responses to internal and external data requests, including Freedom of Information (FOI) requests Provide administrative and secretarial support to planning and performance-related committees Contribute to awareness-raising initiatives and provide administrative support for staff training across the organisation We would love to see your CV if you have: Strong experience analysing and interpreting complex performanceMore ❯
Estimate, plan and implement the analysis activity for projects and engagements; including leading the engagement with stakeholders to understand their requirements and sometimes challenge their value Effective requirement elicitation, management and traceability, functional and nonfunctional; Manage the backlog as \u201cProduct Owner\u201d on behalf of the client, maximise value delivered, validate features and support test activity Work closely with … technical professionals to lead effective discovery to enable development of solutions that deliver value, understand business benefits and dependencies Delivering agreed outcomes from projects using appropriate project management techniques, collaboration, leadership and governance. Agile Methodology and Scrum Framework: Tailor the Agile approach according to the project context; facilitate Agile events and assist others to understand the Agile approach and … and communication Empower team growth by providing guidance, support, development opportunities, and addressing skill gaps Help to evolve the Agile Delivery function by sharing knowledge and skills, Improving organisational performance by developing the performance of projects and workgroups to meet agreed objectives with measurable results. Work with the Sales function to assist with project scoping/discovery activity More ❯
managing a team of motivated, skilled and customer-focused service agents and resources within Wildanet's Customer Experience function. The Wildanet Customer Experience team is responsible for the effective management of customers throughout the customer journey & lifecycle, including service activation, billing, payment recovery, termination and change management, in support of the sales process and delivering an excellent customer … revenue and reduces churn and cost to serve. You will be responsible for managing a team of Customer Experience Agents and ensuring that they are meeting or exceeding key performance indicators (KPIs) and service level agreements (SLAs). To do so, you will be responsible for conducting regular 1-to-1s with team members and providing ongoing training and … continuous improvement. The Wildanet Customer Experience Manager provides a polite, professional, and empathetic point of customer complaint escalations. Outbound call monitoring and reporting for agents. Outbound communication oversight. Complaints management and resolution tracking. Call quality monitoring and scoring. Collaboration with scheduling teams and other departments where outbound engagement is required. Maintain accurate records of outbound activity performance and More ❯
offices in more than 50 markets. The Group has over 180,000 employees, and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.MUFG aims to be the world's most trusted financial group through close collaboration among its operating companies, and to respond to all of the financial needs of its clients … outside of the scope of the investment portfolio. NUMBER OF DIRECT REPORTS N/A MAIN PURPOSE OF THE ROLE The purpose of this role is to provide business management support for the International Head of Change Management/Chief Transformation Officer for EMEA. This includes ensuring executive reporting, function level controls and key strategic initiatives are delivered … Office and local stakeholders. Manage the cadence for Central Transformation Office executive reporting, key committees and planning. This includes (but is not limited to) EMEA Executive Committee, MUS International Management Committee (IMC), EMEA Culture Committee and MUSHD Management Committee (HD ManComm).) and new/replacement forums on the horizon SIMM/ISSMO. Manage function wide relationships with More ❯
to investing in people, learning and development, innovation, and methodology programs. The Internal Audit mission is to provide independent, objective, reliable, valued and timely assurance to the Board, senior management and regulators of Citigroup and Citibank (and its subsidiaries), over the effectiveness of culture, ethical conduct, governance, risk management, and controls that mitigate current and evolving risks and … to enhance the control environment. IA is a change agent within Citi to enhance the control culture of Citigroup worldwide and therefore support senior management decision making around the globe. Citi operates in over 100 countries and provides consumers, corporations, governments, and institutions with a broad range of financial services and products. Citi strives to create the best outcomes … driving efficiency in audit delivery. Perform post-deployment user experience and lessons learned to enable continuous improvement. Build and maintain effective AI adoption metrics to support oversight and risk management Support the broader teams AI assurance mandate. Attract, develop, and retain talent; recommending staffing levels required to fulfil responsibilities effectively while establishing and adhering to talent management processes More ❯
leatherhead, south east england, united kingdom Hybrid / WFH Options
Bytes Software Services
business opportunities - both within existing trading accounts and through the acquisition of net new customers. This will be achieved through a collaborative, sell-through approach alongside the Bytes account management team. To be successful in the role key activities will include, but are not limited to: Sales Execution: Leveraging the tools and resources you have available, proactively uncover, develop … the sub-proposition area. Sales Enablement : Deliver solution-based sales enablement and vendor enablement when required, to support the Bytes account managers in opening opportunities within the customers. Relationship Management: Establish and sustain strong relationships with the sales teams of Bytes and vendors sales teams to optimise sales execution and performance. Sales/Financial PerformanceManagement : Deliver … RESPONSIBILITIES: Customer Sales : Attend and present at customer meetings in line with Bytes’ sales methodology and client acquisition strategy. Drive aligned sub-proposition solutions and services through the account management team, and support the wider proposition growth through collaboration. Sales Relationships: Develop and build relationships with Bytes accounts managers and sales managers in order to promote sub-proposition and More ❯
guildford, south east england, united kingdom Hybrid / WFH Options
Bytes Software Services
business opportunities - both within existing trading accounts and through the acquisition of net new customers. This will be achieved through a collaborative, sell-through approach alongside the Bytes account management team. To be successful in the role key activities will include, but are not limited to: Sales Execution: Leveraging the tools and resources you have available, proactively uncover, develop … the sub-proposition area. Sales Enablement : Deliver solution-based sales enablement and vendor enablement when required, to support the Bytes account managers in opening opportunities within the customers. Relationship Management: Establish and sustain strong relationships with the sales teams of Bytes and vendors sales teams to optimise sales execution and performance. Sales/Financial PerformanceManagement : Deliver … RESPONSIBILITIES: Customer Sales : Attend and present at customer meetings in line with Bytes’ sales methodology and client acquisition strategy. Drive aligned sub-proposition solutions and services through the account management team, and support the wider proposition growth through collaboration. Sales Relationships: Develop and build relationships with Bytes accounts managers and sales managers in order to promote sub-proposition and More ❯
leatherhead, south east england, united kingdom Hybrid / WFH Options
Bytes Software Services
business opportunities - both within existing trading accounts and through the acquisition of net new customers. This will be achieved through a collaborative, sell-through approach alongside the Bytes account management team. To be successful in the role key activities will include, but are not limited to: Sales Execution: Leveraging the tools and resources you have available, proactively uncover, develop … the sub-proposition area. Sales Enablement : Deliver solution-based sales enablement and vendor enablement when required, to support the Bytes account managers in opening opportunities within the customers. Relationship Management: Establish and sustain strong relationships with the sales teams of Bytes and vendors sales teams to optimise sales execution and performance. Sales/Financial PerformanceManagement : Deliver … RESPONSIBILITIES: Customer Sales : Attend and present at customer meetings in line with Bytes’ sales methodology and client acquisition strategy. Drive aligned sub-proposition solutions and services through the account management team, and support the wider proposition growth through collaboration. Sales Relationships: Develop and build relationships with Bytes accounts managers and sales managers in order to promote sub-proposition and More ❯
guildford, south east england, united kingdom Hybrid / WFH Options
Bytes Software Services
business opportunities - both within existing trading accounts and through the acquisition of net new customers. This will be achieved through a collaborative, sell-through approach alongside the Bytes account management team. To be successful in the role key activities will include, but are not limited to: Sales Execution: Leveraging the tools and resources you have available, proactively uncover, develop … the sub-proposition area. Sales Enablement : Deliver solution-based sales enablement and vendor enablement when required, to support the Bytes account managers in opening opportunities within the customers. Relationship Management: Establish and sustain strong relationships with the sales teams of Bytes and vendors sales teams to optimise sales execution and performance. Sales/Financial PerformanceManagement : Deliver … RESPONSIBILITIES: Customer Sales : Attend and present at customer meetings in line with Bytes’ sales methodology and client acquisition strategy. Drive aligned sub-proposition solutions and services through the account management team, and support the wider proposition growth through collaboration. Sales Relationships: Develop and build relationships with Bytes accounts managers and sales managers in order to promote sub-proposition and More ❯
Leatherhead, England, United Kingdom Hybrid / WFH Options
Bytes Software Services
business opportunities - both within existing trading accounts and through the acquisition of net new customers. This will be achieved through a collaborative, sell-through approach alongside the Bytes account management team. To be successful in the role key activities will include, but are not limited to: Sales Execution: Leveraging the tools and resources you have available, proactively uncover, develop … the sub-proposition area. Sales Enablement : Deliver solution-based sales enablement and vendor enablement when required, to support the Bytes account managers in opening opportunities within the customers. Relationship Management: Establish and sustain strong relationships with the sales teams of Bytes and vendors sales teams to optimise sales execution and performance. Sales/Financial PerformanceManagement : Deliver … RESPONSIBILITIES: Customer Sales : Attend and present at customer meetings in line with Bytes’ sales methodology and client acquisition strategy. Drive aligned sub-proposition solutions and services through the account management team, and support the wider proposition growth through collaboration. Sales Relationships: Develop and build relationships with Bytes accounts managers and sales managers in order to promote sub-proposition and More ❯
guildford, south east england, united kingdom Hybrid / WFH Options
Bytes Software Services
business opportunities - both within existing trading accounts and through the acquisition of net new customers. This will be achieved through a collaborative, sell-through approach alongside the Bytes account management team. To be successful in the role key activities will include, but are not limited to: Sales Execution: Leveraging the tools and resources you have available, proactively uncover, develop … the sub-proposition area. Sales Enablement : Deliver solution-based sales enablement and vendor enablement when required, to support the Bytes account managers in opening opportunities within the customers. Relationship Management: Establish and sustain strong relationships with the sales teams of Bytes and vendors sales teams to optimise sales execution and performance. Sales/Financial PerformanceManagement : Deliver … RESPONSIBILITIES: Customer Sales : Attend and present at customer meetings in line with Bytes’ sales methodology and client acquisition strategy. Drive aligned sub-proposition solutions and services through the account management team, and support the wider proposition growth through collaboration. Sales Relationships: Develop and build relationships with Bytes accounts managers and sales managers in order to promote sub-proposition and More ❯
leatherhead, south east england, united kingdom Hybrid / WFH Options
Bytes Software Services
business opportunities - both within existing trading accounts and through the acquisition of net new customers. This will be achieved through a collaborative, sell-through approach alongside the Bytes account management team. To be successful in the role key activities will include, but are not limited to: Sales Execution: Leveraging the tools and resources you have available, proactively uncover, develop … the sub-proposition area. Sales Enablement : Deliver solution-based sales enablement and vendor enablement when required, to support the Bytes account managers in opening opportunities within the customers. Relationship Management: Establish and sustain strong relationships with the sales teams of Bytes and vendors sales teams to optimise sales execution and performance. Sales/Financial PerformanceManagement : Deliver … RESPONSIBILITIES: Customer Sales : Attend and present at customer meetings in line with Bytes’ sales methodology and client acquisition strategy. Drive aligned sub-proposition solutions and services through the account management team, and support the wider proposition growth through collaboration. Sales Relationships: Develop and build relationships with Bytes accounts managers and sales managers in order to promote sub-proposition and More ❯
guildford, south east england, united kingdom Hybrid / WFH Options
Bytes Software Services
business opportunities - both within existing trading accounts and through the acquisition of net new customers. This will be achieved through a collaborative, sell-through approach alongside the Bytes account management team. To be successful in the role key activities will include, but are not limited to: Sales Execution: Leveraging the tools and resources you have available, proactively uncover, develop … the sub-proposition area. Sales Enablement : Deliver solution-based sales enablement and vendor enablement when required, to support the Bytes account managers in opening opportunities within the customers. Relationship Management: Establish and sustain strong relationships with the sales teams of Bytes and vendors sales teams to optimise sales execution and performance. Sales/Financial PerformanceManagement : Deliver … RESPONSIBILITIES: Customer Sales : Attend and present at customer meetings in line with Bytes’ sales methodology and client acquisition strategy. Drive aligned sub-proposition solutions and services through the account management team, and support the wider proposition growth through collaboration. Sales Relationships: Develop and build relationships with Bytes accounts managers and sales managers in order to promote sub-proposition and More ❯
Northampton, Northamptonshire, England, United Kingdom
Travis Perkins
and communicate progress, risks, and results effectively. Success in this position requires balancing deep technical expertise with strong leadership, coaching, and interpersonal skills, fostering a collaborative culture that drives performance, efficiency, and continuous improvement. Some accountabilities of the role: Mentoring and Coaching: Guiding team members, identifying their skill gaps, and providing opportunities for professional growth. They serve as a … technical and professional mentor, helping individuals reach their full potential. PerformanceManagement: Setting clear goals and performance metrics, providing regular feedback, and conducting performance reviews. They're responsible for ensuring the team is productive and that everyone is meeting their objectives. Work Delegation: Understanding the strengths of each team member and assigning tasks and projects efficiently … workloads are balanced. Problem Resolution: Serving as the final escalation point for complex technical issues, providing expertise and guidance to help the team troubleshoot and solve problems. Liaison with Management: Acting as the primary communication link between the team and senior leadership, providing updates on project status, resource needs, and team performance. Cross-Functional Collaboration: Working with other departments More ❯
Prestigious opportunity with a Global market Leader for a Product Owner for our Document Management Solutions. Dedicated to a pioneering technology team, we are inviting you to join our success story. This is a hybrid role based in our Liverpool office 2-3 days a week. As our Product Owner for iManage, you will be responsible for:- Acting as … the SME for iManage DMS Ensuring the iManage product delivers maximum value to the business, enabling document lifecycle efficiency across the organisation Owning the vendor relationships, including performancemanagement Maintaining a deep understanding of the product roadmaps and relevant features, and ensuring alignment with our strategic goals Developing a sound knowledge of application integration points to support interoperability … across systems If you possess a combination of some of the following skills, then LETS TALK! Experience as a Product Owner and lifecycle management for iManage DMS Product management expertise - roadmap alignment and stakeholder engagement across multiple business functions Vendor and contract management - managing SLAs and escalations and relationships Stakeholder Management Driving user adoption and developing More ❯
and relevant to the needs of the department and provide system users with timely induction and training to enable them to use electronic information systems efficiently. Work with the Performance and Systems Manager in applying responses to national and local initiatives, legislation, guidance, best practice, and innovation to maintain and develop information systems across Education and Children's service … and implementing where use of information systems could enhance front-line service delivery and maintaining effective and proactive working relationships with all key stakeholders. Work Context The Quality and Performance Service comprises of an integrated set of strategic services which support and inform other services in the department, better engage with our partners and service users and which contribute … to achieve a quality service. * Lead projects and reviews within a defined area of work as directed by their manager to support and enhance service delivery. Finance/Resource Management * May assist with budget/resource management in accordance with the organisation's policies and procedures. * May have delegated responsibility for a budget(s). Work with others More ❯
The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. They champion a customer-centric culture that inspires our colleagues to exceed SLAs. Responsibilities Service ethos, ticket and escalation resolution Deliver to a Customer Service strategy (as agreed with Senior Management), which focuses on … and so that plans are in place for succession into key roles within the department. Champion a culture of recognising and rewarding the right colleague behaviours. Coach and monitor management standards within the department to ensure excellent day to day culture, performance, and personal development for all colleagues. Performancemanagement Plan and implement appropriate resource levels … people, systems etc) to deliver the desired service standards, including for peaks of workload. Proactively manage, monitor and report on performance of the team and individuals. Ensure feedback results are used in regular coaching and performance improvement plans. Champion "lessons learned" or similar sessions with relevant teams to deliver continuous improvement and to prevent recurrence of any customer More ❯
formal development and leading the team, demonstrating role model behaviours, including engaging clients in solving business problems Combine industry insight with knowledge of supply chain or core finance and performancemanagement applications plus cloud adoption and digital enablers Understand the business processes, tooling and capabilities required to orchestrate data driven decision making Demonstrate thought leadership and become a … to deliver a story Demonstrated business domain and/or industry knowledge Ability to work well with a cross-functional, geographically dispersed team and clients Effective cross-functional project management, communication and stakeholder management Excellent presentation and communication skills, with a focus on translating business requirements into information models Demonstrated effective written and verbal communication skills. Demonstrated leadership More ❯
Stroud, England, United Kingdom Hybrid / WFH Options
Utility People Ltd
and Analytics to join their team. As the Senior Manager – B2B Insights and Analytics, you will lead the central B2B analytics hub , delivering reporting , analysis, and modelling to drive performancemanagement and support key business decisions. You will also manage critical processes, including broker and internal commission schemes, ensuring accuracy and control. If you’re ready for a … of analysts , shape a new function , and enhance the organisation’s data and insight capabilities - apply today! Key responsibilities for the Senior Manager – B2B Insights and Analytics: Lead B2B performance insight, reporting, and analysis to support business decisions Translate framework requirements into actionable reports and insights, incorporating stakeholder feedback Deliver timely ad hoc analysis for projects, regulatory requests, and … performance initiatives Develop and enhance data tools, reporting platforms, and modelling capabilities with cross-functional teams Ensure data accuracy, governance, and integrity across processes Manage critical operational processes, including broker commissions and internal performance-related pay Recruit, lead, and develop a team of 4–6 analysts, fostering skills in analytics, technical tools, and stakeholder engagement Skills and Experience More ❯
Stroud, south east england, united kingdom Hybrid / WFH Options
Utility People Ltd
and Analytics to join their team. As the Senior Manager – B2B Insights and Analytics, you will lead the central B2B analytics hub , delivering reporting , analysis, and modelling to drive performancemanagement and support key business decisions. You will also manage critical processes, including broker and internal commission schemes, ensuring accuracy and control. If you’re ready for a … of analysts , shape a new function , and enhance the organisation’s data and insight capabilities - apply today! Key responsibilities for the Senior Manager – B2B Insights and Analytics: Lead B2B performance insight, reporting, and analysis to support business decisions Translate framework requirements into actionable reports and insights, incorporating stakeholder feedback Deliver timely ad hoc analysis for projects, regulatory requests, and … performance initiatives Develop and enhance data tools, reporting platforms, and modelling capabilities with cross-functional teams Ensure data accuracy, governance, and integrity across processes Manage critical operational processes, including broker commissions and internal performance-related pay Recruit, lead, and develop a team of 4–6 analysts, fostering skills in analytics, technical tools, and stakeholder engagement Skills and Experience More ❯
the leadership members as needed. You will be a cultural champion for Termgrid, helping to successfully weave our values throughout the employee experience. What You’ll Do 📦Employee Lifecycle Management Own the onboarding and offboarding experience across all geographies, ensuring a seamless and thoughtful transition at every stage. Manage offer letters, employment agreements, background checks , and compliance documentation. 📈 Performance & Talent Development Design and manage the performance review process and help foster a culture of continuous feedback and growth. Support managers in goal-setting, career pathing, and employee development initiatives. 💰 Compensation & Benefits Lead compensation benchmarking and ensure our salary structures are competitive and equitable. Manage our equity options program , including employee education and compliance. Set up and manage … A track record for implementing at pace and measuring success of HR initiatives. Ability to manage change and minimise complexity. Experience owning and evolving core HR programs such as performancemanagement, compensation design and employee onboarding. Excellent project management and organizational skills. High empathy, discretion, and a strong sense of integrity. A proactive, hands-on operator who More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Termgrid
the leadership members as needed. You will be a cultural champion for Termgrid, helping to successfully weave our values throughout the employee experience. What You’ll Do 📦Employee Lifecycle Management Own the onboarding and offboarding experience across all geographies, ensuring a seamless and thoughtful transition at every stage. Manage offer letters, employment agreements, background checks , and compliance documentation. 📈 Performance & Talent Development Design and manage the performance review process and help foster a culture of continuous feedback and growth. Support managers in goal-setting, career pathing, and employee development initiatives. 💰 Compensation & Benefits Lead compensation benchmarking and ensure our salary structures are competitive and equitable. Manage our equity options program , including employee education and compliance. Set up and manage … A track record for implementing at pace and measuring success of HR initiatives. Ability to manage change and minimise complexity. Experience owning and evolving core HR programs such as performancemanagement, compensation design and employee onboarding. Excellent project management and organizational skills. High empathy, discretion, and a strong sense of integrity. A proactive, hands-on operator who More ❯