151 to 175 of 652 Problem Management Jobs in the UK

or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: Dividing your time between engineering and management, you’ll spend roughly 60% of your time actively working on technical tasks – designing architectures, writing or reviewing setup/configurations, and solving complex problems – and 40% coaching, coordinating … and can quickly diagnose and fix technical issues Adept in delivering complex IT projects end-to-end, you know how to run projects using appropriate methodologies (Agile, ITIL change management, etc.), coordinate cross-functional efforts, and deliver results on schedule You have a solid understanding of ITIL frameworks and service delivery processes, and experience improving support workflows, incident/… problem management, and service level management. (ITIL certification is a plus.) A strong leader, you have a real passion for developing talent and you're well versed in mentoring engineers at different levels, structuring teams, and fostering an inclusive, high-performance culture. You can balance being approachable and supportive with holding the team accountable to the highest standards More ❯

Problem Manager 6 Month FTC Division – Technology Resilience Department - Service Desk Services Salary - National (Edinburgh and Leeds) ranging from £52,400 to £80,600 and London £57,700 to £88,600 per annum (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure … our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . What will you be doing? You will join the Technology Problem Management team within Technology Resilience, consisting of four members: one Lead and three Problem Managers. This team is responsible for the end-to-end Problem Management process, driving an industry-leading strategy to enhance capabilities in root cause identification, overseeing actions resulting from high-priority incidents and implementing proactive Problem Management practices. In addition, the role involves producing management information and dashboards that provide a comprehensive “state of the nation” view of the Problem estate. These insights will support various reporting More ❯

Problem Manager 6 Month FTC Division – Technology Resilience Department - Service Desk Services Salary - National (Edinburgh and Leeds) ranging from £52,400 to £80,600 and London £57,700 to £88,600 per annum (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure … our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . What will you be doing? You will join the Technology Problem Management team within Technology Resilience, consisting of four members: one Lead and three Problem Managers. This team is responsible for the end-to-end Problem Management process, driving an industry-leading strategy to enhance capabilities in root cause identification, overseeing actions resulting from high-priority incidents and implementing proactive Problem Management practices. In addition, the role involves producing management information and dashboards that provide a comprehensive “state of the nation” view of the Problem estate. These insights will support various reporting More ❯

Problem Manager 6 Month FTC Division – Technology Resilience Department - Service Desk Services Salary - National (Edinburgh and Leeds) ranging from £52,400 to £80,600 and London £57,700 to £88,600 per annum (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure … our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . What will you be doing? You will join the Technology Problem Management team within Technology Resilience, consisting of four members: one Lead and three Problem Managers. This team is responsible for the end-to-end Problem Management process, driving an industry-leading strategy to enhance capabilities in root cause identification, overseeing actions resulting from high-priority incidents and implementing proactive Problem Management practices. In addition, the role involves producing management information and dashboards that provide a comprehensive “state of the nation” view of the Problem estate. These insights will support various reporting More ❯

Join to apply for the IT Problem Manager role at Marsh McLennan Join to apply for the IT Problem Manager role at Marsh McLennan Get AI-powered advice on this job and more exclusive features. We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our … Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you’ll assist in the development and … coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce incident volumes, streamline their resolution, or enable incidents to be resolved More ❯

experience in Windows workstation imaging techniques Knowledge and experience in Microsoft Server Technologies Active Directory, Microsoft Exchange Knowledge and experience in Application Server technologies Knowledge of ITIL IT service management model Knowledge of Incident and Problem Management processes and experience in this area Ability to write technical documentation and user guides Ability to communicate effectively orally and … in writing Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; looks beyond the obvious and doesn't stop at the first answer Customer Focus: Focuses on customer needs and satisfaction; acts with customers in mind; sets high standards for quality and quantity; monitors … experience in Windows workstation imaging techniques Knowledge and experience in Microsoft Server Technologies Active Directory, Microsoft Exchange Knowledge and experience in Application Server technologies Knowledge of ITIL IT service management model Knowledge of Incident and Problem Management processes and experience in this area Ability to write technical documentation and user guides Ability to communicate effectively orally and More ❯

col-wide Job Description: Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Commodities Production Management team By Joining Citi, you will become part of a global organisation whose mission is to serve as a … team to provide stability and support to the Commodities trading business (Trading, Operations, Middle Office, Downstream partners) . Deliver efficiency and stability through automation, failover testing and incident and problem management lifecycles. Use Site Reliability Engineering methods to improve availability and performance of applications. Deliver TOIL reduction via automation, resiliency and observability. Manage, triage, communicate and resolve live … scalable solutions from a tooling catalogue. What we’ll need from you: Relevant experience in an Application Support role, ideally with Site Reliability Engineering experience. Knowledge/experience of Problem Management Tools and the Incident management process. Demonstratable experience in providing Automation and TOIL reducing solutions. Ability to demonstrate strong analytical and technical skills. Effective written and More ❯

powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. Service Management's purpose is to protect the availability, integrity and confidentiality of IT Services that underpin customer and colleagues experience of the HSBC brands. It is a multi-functional team … comprising of Change Management, Incident Management, Problem Management, Service Level Management, Outage Management, Service Recovery and Service Insights and Reporting. We are seeking a senior technology leader to take on the dual role of Senior Recovery Lead and Global Head of Service Reliability. This is a highly visible, high-impact position reporting to the … Global Head of Service Management, with a mandate to transform how we recover from incidents and build long-term service resilience. This individual will lead a global team of technical experts who act as technical escalation partners during major incidents-helping reduce time to recover (TTR) through deep technical engagement, coordination, and engineering-driven solutions. Beyond recovery, this leader More ❯

internal teams. Key Responsibilities: Provide infrastructure support for healthcare managed service customers. Manage and resolve assigned incidents, ensuring professional communication with customers. Maintain Azure infrastructure, including patching, updates, certificate management, and security. Recommend and implement service improvements. Diagnose and resolve system issues. Act as an escalation point for complex incidents. Support distributed microservices architecture and release deployments. Monitor and … cases. Stay updated on supported technologies and participate in knowledge transfer. Work with clients, vendors, and technical groups to support and escalate technical incidents. Adhere to Change, Incident, and Problem Management procedures. Essential Requirements: Experience with Microsoft Azure (ideally with certifications). Supporting Windows Server and Cloud-Based Network Infrastructure. Querying data sources (e.g., Azure Application Insights, Cosmos … DB, SQL Server). Network and data security. Experience in a Support & Operations function supporting custom applications. Desirable Requirements: Knowledge of service management processes (Incident, Problem, Change Management). Performance monitoring tools (Azure Monitor, App Insights, Prometheus & Grafana, SolarWinds). Network and firewall configuration. Understanding of Azure data services. Experience with management and RBAC. Understanding of More ❯

Production Application Support Engineer (Linux SQL ITIL) London to £95k Do you have experience of supporting systems and users on Capital Markets systems? You could be joining the Investment Management arm of a global bank. As a Production Application Support Engineer you will join a talented, global team responsible for providing first class support to Fixed Income Clients and … applications across Commodities and Futures for Trading, Pricing and Risk management systems. You'll manage production systems, acting as an escalation point for operational teams on a 24x7 basis, taking ownership of Major Incident Management, incident response, problem management and root cause analysis. Employing a data-driven approach you will drive production stability via metrics and … reporting, partnering closely with Application Development teams and external vendors, ensuring accurate logging of support incidents, conducting Incident and Problem Review Meetings (PRMs) and tracking action items through to closure. Location/WFH: You'll be based in the London office and have flexibility to work from home once a week. About you: You have achieved a 2.1 or More ❯

and practical experience in configuring iSCSI targets for virtualized environments. - Knowledge and experience in Microsoft Server Technologies, including Active Directory and Microsoft Exchange. - Knowledge of the ITIL IT service management framework. - Experience with Incident and Problem Management processes. - Ability to write technical documentation and user guides. - Effective oral and written communication skills. - Strong problem-solving skills More ❯

Production Application Support Engineer (Linux SQL ITIL) London to £95k Do you have experience of supporting systems and users on Capital Markets systems? You could be joining the Investment Management arm of a global bank. As a Production Application Support Engineer you will join a talented, global team responsible for providing first class support to Fixed Income Clients and … applications across Commodities and Futures for Trading, Pricing and Risk management systems. You'll manage production systems, acting as an escalation point for operational teams on a 24x7 basis, taking ownership of Major Incident Management, incident response, problem management and root cause analysis. Employing a data-driven approach you will drive production stability via metrics and … reporting, partnering closely with Application Development teams and external vendors, ensuring accurate logging of support incidents, conducting Incident and Problem Review Meetings (PRMs) and tracking action items through to closure. Location/WFH: You'll be based in the London office and have flexibility to work from home once a week. About You You have achieved a 2.1 or More ❯

requires coverage five days a week, with occasional flexibility for planned support outside regular hours. Our team is known for its customer-centric approach, strong technical expertise, and exceptional problem-solving skills. Responsibilities Customer Service • Provide exceptional customer service by ensuring a positive experience for end users • Communicate effectively, empathetically, and professionally in resolving incidents and requests Desktop Support … Provide customer focused support for desktop-related issues, both on-site and remote. • Respond promptly to customer inquiries, troubleshoot technical problems, and minimize downtime. Desktop Infrastructure Management • Install, configure, and maintain desktop operating systems and applications. • Collaborate with the IT team for standardized deployments and security measures. Hardware and Peripheral Management • Manage desktop hardware inventory, installations, upgrades, and … Training and Documentation • Develop training materials and conduct sessions to enhance end-users' technical skills. • Create and maintain documentation for self-service and issue resolution. Incident, Service Request, and Problem Management • Record and track incidents and service requests, ensuring timely resolution and adherence to SLAs. • Conduct root cause analysis and implement preventive measures for recurring issues. Office Ownership More ❯

Social network you want to login/join with: Contractual Management: actively participates in Client/internal contract negotiations Production of Service Design requirements. Contributes to efficiently estimating costs, timescales and resource requirements for the successful delivery of service commitments. Service Catalogue Management: ensures that the Service Catalogue is established, agreed with the Client, and updated with contracted … services. Service Governance: evaluates the status of services provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services. Process Management: establishment and maintenance of the processes required in the provision of Client Services. Monitors, measures and reports on regular activities which are subject to contractual agreement or service management processes (SLA’s, OLA’s or any other contractual targets). Commercial Management: assists with the planning and management of the overall financial budget to minimize risk and maximize profitability. CSAT: monitors and influences improved customer experience. Problem Management: contributes to problems being addressed in a timely manner, and with minimum impact. Service Transition Management More ❯

Onsite Job Type: Permanently Responsibilities: Handle calls and emails in an international help desk environment with a minimum of 2 to 3 years of experience. Understand and apply Incident Management processes, including prioritization and categorization of incidents. Skills Required: Excellent spoken and written communication skills. Handle voice calls effectively. Knowledge of ITIL processes related to Incident Management and … Service Request fulfillment. Document technical details, process updates, ticket status, and other relevant information as directed. Monitor the Incident Management queue, assign/reassign tickets, and follow up as per procedures. Execute service requests in the ticketing system according to SOPs. Perform basic L1 troubleshooting for issues related to desktops, networks, printers, Active Directory, O365, Lotus Notes, and email. … Update incident management system with relevant incident details. Proactive problem management experience is advantageous. Ensure resolution of incidents/service requests within SLA, escalate unresolved issues, analyze ticket trends, and generate reports with improvement actions. Work in rotational shifts 24/7/365. Use Remote Desktop to assist end users as needed. Understand end-user technical More ❯

provide expert-level support, manage escalations, and lead complex technical solutions. Responsibilities Delivering outstanding 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Working as a technical lead on major incidents, problem management and root cause analysis. Managing and optimising enterprise end-user computer environments, including … managing endpoint security solutions, patching and compliance policies. Providing technical leadership to Level 1 and Level 2 engineers. Maintain and update IT documentation. Experience The successful candidate will have management and implementation experience of: Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune configuration policies and Sentinel. Server technologies: Virtualisation, Microsoft Hyper V, Microsoft Windows … or AWS solution implementations, migration and support. Firewalls: Sophos, Cisco, Fortinet and PF Sense. Hands-on expertise in PowerShell scripting. Back up solutions and AV technologies. Experience with device management solutions. ITIL v3/4 Foundation. UC Technologies. Database systems. Use of 3rd party patching tools. Remuneration 25 days holiday entitlement rising to 28 days after 5 plus years More ❯

Operations, fundamentally minimising resolution times and turnaround of code-fixes. Job Duties Providing a technical input to Incident Reports for P1 Critical/P2 High priority issues. Daily call management of escalated tickets, providing regular customer/business updates on assigned support calls, and working in-line with internal SLA’s (response and resolution targets). Proactive system monitoring … for Internal and External Engineering/Support teams to aid in the timely delivery of FE bug fixes, with an in-depth knowledge of open support cases and statuses. Management of ‘Small-Works’ bugs across various digital platforms, co-ordinating with Engineering teams (internal squads and external) and managing release of code-fixes into Production environments. Aiding in the … delivery of effective Problem management, acting as a technical resource offering expertise as and when called upon. Providing in-depth product knowledge and ensuring bugs/Incident/Problem requirements are thoroughly documented when liaising with internal and external Engineering teams as well as providing a presence on Engineering stand-ups to ensure progression of ‘Small Works More ❯

end users, either via email, ticketing or over the phone. Provide advanced troubleshooting for customer incidents. Fulfil service requests. Hardware provisioning activities. Help lead and support the Major Incident Management Process. Help lead and support the Problem Management Process. Create and update process documentation and user guides. Collaborate with other PentenAmio teams to drive incident and problem resolution. Assist the Operations team with inter-team knowledge transfer and workload integration. Providing management updates for service or customer issues What we're looking for Technical Proficiency and good troubleshooting ability Experience with Windows and Linux Desktop environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in use of … Desk experience Customer focused Excellent communicator face to face and online Desirable skills: Experience in Secure communications Unix experience Knowledge of Wi-Fi networks Experience with Apple mobile device management Qualifications & Eligibility To be eligible for this position you must: Be an British citizen; and Hold or be able to obtain a NSV-DV clearance. Previous experience as a More ❯

for the departments and liaising with all staff and clients to implement appropriate IT infrastructure balanced against regulation requirements, risks, and cost. As part of the IT global senior management team, you will lead a global team of Infrastructure Technicians, ensuring that efficient and high-quality IT services and projects are delivered to support the continued growth of our … you’ll ensure they are available and fit for purpose to meet our needs as we scale our business. As a Global IT Infrastructure Manager, you will: Provide line management for the Global infrastructure staff. Lead the strategy, scalability, innovation, and best practices for local and global infrastructure solutions with service improvement reviews and guide improving and tuning infrastructure … services delivered. Directly contribute to ITRS Group’s goal for achieving and maintaining ISO 27001 accreditation across the group. Be responsible for Problem management and helping in finding solutions. Integrate future acquisitions into the existing ITRS Group Infrastructure, systems, and processes Identity and Access Management (IAM) for infrastructure. Monitor and Event management for infrastructure Ensure the More ❯

business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by documenting issues and resolutions to agreed standards. Generate ad-hoc reports for business users, including audit extracts and management information. Identify opportunities … office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured approach to root cause analysis. Experience in incident and problem management, including ownership from identification to resolution. Ability to manage multiple priorities More ❯

and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier … we're looking for someone up for a challenge - if you're a data driven and a communicative candidate, this is the role for you. Core responsibilities Incident and Problem Management: Own the end-to-end problem and incident lifecycle, ensuring timely resolution and root cause analysis. Drive proactive problem management, identifying recurring issues and … improvement and knowledge sharing within the team. Identify training needs across the team Cross-Functional Collaboration: Build strong relationships with engineering, product, and other relevant teams to facilitate efficient problem resolution and service delivery. Champion the voice of the customer and ensure their needs are prioritized. Be one of our dedicated incident commanders Operational Excellence: Implement and maintain robust More ❯

configure applications as needed. Troubleshoot Windows OS, hardware, and enterprise applications. Coordinate with third-party vendors for escalations and hardware replacements. Document issues and resolutions in the IT service management system (e.g., ServiceNow, Remedy). Essential skills/knowledge/experience: (Up to 10, avoid repetition) Comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications. …/knowledge/experience: (As applicable) Understanding of O365 and related support activities. Knowledge of Active Directory, DNS, Group Policy, networking, and firewalls. Experience in 2nd line support, incident & problem management, and ITIL processes. Effective communication skills, both written and verbal. Strong stakeholder management skills, including users, management, IT teams, vendors. Availability to work onsite five More ❯

at Jobs via eFinancialCareers Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Commodities Production Management team By Joining Citi, you will become part of a global organisation whose mission is to serve as a … team to provide stability and support to the Commodities trading business (Trading, Operations, Middle Office, Downstream partners) . Deliver efficiency and stability through automation, failover testing and incident and problem management lifecycles. Use Site Reliability Engineering methods to improve availability and performance of applications. Deliver TOIL reduction via automation, resiliency and observability. Manage, triage, communicate and resolve live … scalable solutions from a tooling catalogue. What we'll need from you: Relevant experience in an Application Support role, ideally with Site Reliability Engineering experience. Knowledge/experience of Problem Management Tools and the Incident management process. Demonstratable experience in providing Automation and TOIL reducing solutions. Ability to demonstrate strong analytical and technical skills. Effective written and More ❯

and shape how we use technology to deliver critical services. Key Responsibilities Provide level one and two support to internal customers. Assist with systems administration tasks including user account management, permissions, patching, backups, and monitoring. Support the deployment, configuration, and maintenance of hardware and software across the organisation. Participate in IT-related projects, including software rollouts, infrastructure upgrades, and … e.g. VMware), and security tools such as SIEM or antivirus systems. Knowledge of managing Microsoft products such as Active Directory, Intune and M365 Knowledge of managing SQL Group Policy Management and Administration Management of Windows Servers Management of Linux (Multiple Distros) Management of VOIP Phone Systems Setup and management of SIEM solutions, including Windows Event … Forwarding Hypervisor and VMWare management Anti-Virus Support and Administration Security Auditing and Patching Administration Problem Management and Critical Data-Management A proactive, problem-solving approach and the ability to communicate technical information clearly. A full UK driving licence, as travel between sites may be required. What We Offer: Annual Leave : 28 days of holiday More ❯

thrive. Your day at NTT DATA The Senior GTM Practice Solutions Specialist is an advanced subject matter expert, responsible for the implementation of the solution design, configuration and escalated problem management of solutions and services in client environments. This role provides pre-sales support by identifying opportunities and contributing to the design and configuration requirements related to client … and provide a high-level design of technical or service solutions to meet the client’s requirements. Provides user support and assists with troubleshooting and design, configuration and escalated problem management. Contributes to the development of technical training and training programs. Contributes technical expertise to the design and configuration requirements in relation to RFP/RFI and proposals of … and technology advancements. Academic qualifications and certifications: Bachelor’s degree or equivalent in Computer Science, Information Technology or Business or a related field. SAFe Agile or Program or Project Management certification(s) is desirable. Relevant vendor/technology certification(s) is desirable. Required experience: Advanced experience in a similar role within a related global technology services environment. Advanced experience More ❯