226 to 250 of 632 Problem Management Jobs in the UK

positive impact. What are we looking for? 7+ years of SAP Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations. Strong knowledge of SAP Transport Management Proven experience in ITIL-based change, incident and Problem Management Solid understanding of end to end SAP modules/taxonomy and how they interact Experience with transition … team. Lead a small team and all Service Support activities across the global S/4Hana Landscape and collaborate/work with existing BAU Team. Manage Release and Transport Management Change and Configuration Management Tools and Governance Management Service transition ensuring smooth handover from implementation with a focus on readiness, documentation and training Governance, Reporting and continuous … improvement on system health, change volumes, incident tredns and release performance. Manage cross-team and stakeholder relationships to drive collaboration and meet shared goals Apply problem solving and critical thinking to enable the identification of Technology and Risks associated. Work effectively in diverse team within an inclusive team culture where people are recognised for their contribution. Stay updated on More ❯

regions. Manage and resolve incident tickets assigned to the 3rd line support team. Provide support for Major Incidents providing root cause analysis. Plan and support of Release and Change Management activities within the production environments. Support the Problem Management process. Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria … years’ experience of Linux based systems. Working within an AWS environment. Knowledge of: - General SQL administration and support. - Able to setup maintenance tasks. - Carry out queries against tables. - Excellent problem-solving skills. Desirable Docker or Kubernetes Istio experience within an AWS environment. Supporting Java based applications. General Payments experience and supporting payments switches. Knowledge of ITIL framework. Candidate Requirements … Team player who will collaborate with other teams. Fast learner and adaptable. Strong problem-solving, logical skills and technical prowess. A hunger and willingness to learn in a demanding environment. Customer focused with proven customer service skills. Attention to detail. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS More ❯

Apps Teams and Infra Teams to resolve end-user issues and ensure all workplace devices and systems function optimally to support business operations. WHAT YOU WILL DO Incident and Problem Management: Resolve incidents and service requests related to workplace technologies within established SLAs. Service Request Management: Process end-user service requests related to workplace services, including software … Workplace Equipment & Environment Support: Support the installation, configuration, routine health checks, and decommissioning of workplace IT devices (desktop, laptop, phones, meeting room equipment, video conferencing, printers, etc.). Incident & Problem Analysis: Analyse recurring incidents or issues, conducting root cause analysis to identify underlying problems related to workplace services. Vendor & Service Desk Collaboration: Work with vendors and other IT teams … for improvement in workplace technology. WHAT YOU WILL BRING Professional Experience Broad exposure to IT operations and services, with experience in multiple IT functions (e.g., Architecture, Application Delivery, Project Management, Service Management, Database Management). Strong interpersonal and collaboration skills with internal and external stakeholders. Skills and Competencies Knowledge of ISO 20000 and ISO 27001, ITIL standards. More ❯

application gateway across multiple regions. Manage and resolve incident tickets for the 3rd line support team. Conduct root cause analysis for Major Incidents. Plan and support Release and Change Management activities in production. Support the Problem Management process. Perform application housekeeping and maintenance tasks, including working with database technologies such as MariaDB, Aurora, DynamoDB, and MySQL. Become … of experience with Linux-based systems. Experience working within an AWS environment. Knowledge of: General SQL administration and support. Setting up maintenance tasks. Running queries against database tables. Excellent problem-solving skills. Desirable Experience with Docker or Kubernetes, including Istio, within AWS. Supporting Java-based applications. General Payments experience and supporting payment switches. Knowledge of the ITIL framework. Candidate … Requirements Team player who collaborates effectively. Fast learner and adaptable. Strong problem-solving, logical skills, and technical prowess. Willingness to learn in a demanding environment. Customer-focused with proven customer service skills. Attention to detail. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. More ❯

level expectations. Start of day checks, continuous monitoring, and regional handover. Perform same day risk reconciliations Assess risk and impact of production issues and escalate to business and technology management in a timely manner. Formulates and defines scope and objectives for complex application enhancements and problem resolution Partners with appropriate development and production support areas to prioritize bug … communications including ability to explain technical issues in simple terms that non-IT staff can understand. Demonstrated analytical skills Issue tracking and reporting using tools Knowledge/experience of problem Management Tools. Good all-round technical skills Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Consistently demonstrates … level expectations. Start of day checks, continuous monitoring, and regional handover. Perform same day risk reconciliations Assess risk and impact of production issues and escalate to business and technology management in a timely manner. Formulates and defines scope and objectives for complex application enhancements and problem resolution Partners with appropriate development and production support areas to prioritize bug More ❯

Main Responsibilities As the Head of IT Service Delivery, you will lead a function of service specialists with responsibility for the UK Bank’s IT Service Management capabilities (incident, problem, change, release and reporting), the IT Service Desk (supporting c. 3800 users) and IT Assurance activity covering the Services & Infrastructure department. You will be joining the bank at … ITSM tooling for the UK Bank, a new contact center solution for the IT Service Desk, an IT Service Desk enhancement programme and establishing relevant parts of a Service Management Framework for the UK Bank. This is a full-time role based at the London office with a requirement to be part of the out of hours Major Incident … rota (currently 1 in 6 weeks). Other Responsibilities ITIL Process Implementation and Management IT Service Desk Leadership and Team Development Stakeholder Engagement Incident and Problem Management Change, Release and Configuration Management Risk management and Compliance Supplier Management Group Services Assurance Ideal Candidate Research (by Harvard University) shows that women are particularly likely to More ❯

system. This role is fundamental to our growth and success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change management, troubleshoot IT problems following ITIL v4 guidelines in a secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki, SaaS solutions (including our proprietary workshop management … passionate about technology and knowledgeable about business systems and solutions. Collaborate with the Systems Architect to design, implement, and maintain cloud and network solutions. Assist with IT Change and Problem Management, resolving hardware, software, and network issues promptly. Support IT governance, ensuring security best practices and disaster recovery plans are followed. Maintain detailed documentation for system configurations, procedures … and troubleshooting. Provide advanced troubleshooting and problem-solving across various IT areas. Offer guidance and support to the wider IT team on infrastructure design and deployment. Report concerns, risks, and cyber incidents to the IT leadership team. Monitor system and device performance through logs and error reports. Work with the Helpdesk team to resolve incidents and process service requests More ❯

to reduce manual support effort and/or improve system reliability. Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations. Participates regularly in an on-call rotation with Production Support teammates to learn more about reliability issues … affecting their portfolio. Required Qualifications: Foundational knowledge of core ITIL processes such as the management of incidents, changes, and problems. Should exhibit disciplined, process-driven, and results-oriented approach when providing support. Comfortable in the Splunk environment - able to analyze logs, create/modify dashboards, and utilize reporting and alerting functionality. Basic understanding of Federated IAM protocols such as …/environments. Analytical skills and expertise in finding root causes and isolating complicated issues with various tools such as Splunk. Knowledge around Multi-Factor Authentication, Single-Sign On, Password Management, and Passwordless Authentication (FIDO2) solutions. Exposure to supporting Web Access Management solutions, such as Ping Access or CA SiteMinder. Experience with Apache and IIS solutions. Understanding of the More ❯

Database Administrator - Legal Salary: competitive The Role: Main Objectives: To provide outstanding technical expertise in the management, support and continuing improvement of the client's core systems with a specific focus on the firm's SQL Server environment. Manage relationships with key internal and external stakeholders. Hours: Shift patterns that can vary across an 08:00 to …/automated processes. Troubleshoot various issues that are part of day-to-day DBA responsibilities - Remediation of issues raised by incidents internally. (Monitoring SQL alerts, actioning Incident tickets). Management of escalated incidents resulting in Major Incidents/Priority Incidents/Problem tickets. Setup Test, Dev and Production SQL Environments (Provisioning/Decommissioning SQL Server ). Create Users … of SQL Server Service Packs - Stand-alone/Always-on/Database Mirroring support (General). Monitoring SQL estate for critical Production environments/Analysis of issues/Proactive management of SQL server alerts. Support and maintain SSIS/SSRS/Power BI/SSAS - Development/Maintenance/infrastructure. Assist the support effort by working to resolve escalated More ❯

to reduce manual support effort and/or improve system reliability. Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations. Participates regularly in an on-call rotation with Production Support teammates to learn more about reliability issues … affecting their portfolio. Required Qualifications: Foundational knowledge of core ITIL processes such as the management of incidents, changes, and problems. Should exhibit disciplined, process-driven, and results-oriented approach when providing support. Comfortable in the Splunk environment – able to analyze logs, create/modify dashboards, and utilize reporting and alerting functionality. Basic understanding of Federated IAM protocols such as …/environments. Analytical skills and expertise in finding root causes and isolating complicated issues with various tools such as Splunk. Knowledge around Multi-Factor Authentication, Single-Sign On, Password Management, and Passwordless Authentication (FIDO2) solutions. Exposure to supporting Web Access Management solutions, such as Ping Access or CA SiteMinder. Experience with Apache and IIS solutions. Understanding of the More ❯

corporate culture within Business Analysis. Identifies and proactively develops knowledge and skills based on the strategic roadmap and assigned work. Delivery of KPI reports and other associated information to management when requested, providing positive input into the creation of new KPIs and monitoring thereof. Runs projects in accordance with the agreed project and product development processes, supporting others to … The business knowledge required for the Business Analysis function as a whole includes but is not limited to: Roles and actors involved within funds distribution Functions within a fund management company and the broader funds ecosystem Processes involved within the lifecycle of a fund Types of financial product Role of the regulator Market practice Project management processes and … techniques Business analysis practices and techniques Problem management processes and techniques BCS Business Analysis Diploma preferred CISI Investment Operations Certificate preferred There is also a requirement to display domain expertise in the areas assigned, understanding the current and future market needs against the corporate direction. The relevant level of knowledge is as follows: High level knowledge of all More ❯

to resolve technical challenges eg storage migrations Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction. Participate in stakeholder/delivery team calls. Demonstrate analytical and problem management skills. Suggest & implement best-in-call industry … Excellent written and verbal communication skills Preferred Qualifications/Skills Shall be proficient in Windows Operating System and Microsoft Cluster environments Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet. Have good experience of scripting in Python/Shell for data management tasks. Experience of VMware/Virtualization/Hypervisor Knowledge of … networking and how it relates to the OS – TCP/IP, port management, firewalls Should have Mulesoft/Postman experience. Development of APIs and integration with Ansible playbooks etc Git Agile SCCM/MECM Understanding the product in detail including but not limited to the components used and their integration Suggest improvement ideas to make the product better and More ❯

to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of … Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance + Company … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Barnsley, South Yorkshire, Permanent, T6/MN/1239423. More ❯

to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of … Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance + Company … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. More ❯

to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of … Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance + Company … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Barnsley, South Yorkshire, Permanent, T6/MN/1239423. #J-18808-Ljbffr More ❯

to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of … Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance + Company … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. More ❯

develop knowledge resources. Automate service requests and remediation processes. Manage and optimize Azure, Microsoft 365, Exchange, Intune, and virtualized environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekends and lead technical projects. Technical Skills: Proficiency in Azure, Microsoft 365, Exchange, Intune, virtualization, and scripting. Professional Attributes: Strong problem More ❯

to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of … Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance + Company … Office 365, Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. #J-18808-Ljbffr More ❯

Technical troubleshooting - including collaborating with Infrastructure Teams to diagnose and resolve hardware, software and network issues. Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues. Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases. Problem solving Abilities … pressure. Technical Proficiency -Familiarity with Windows/Linux applications Programming language: Knowledge of Java, Python, Unix Shell scripting. OS: Unix, Windows DataBase: MS SQL, Oracle DB DevOps and Code Management: GIT, ClearCase, Docker, Kubernetes. Tools: SQL Developer, UCD, MQ, Business Objects, SSRS (SQL Service Reporting Server). Monitoring Tools : TWS, Tivoli, Splunk and Dynatrace. About working for us Our More ❯

resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality More ❯

resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality More ❯

resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality More ❯

resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality More ❯

resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality More ❯

resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality More ❯