26 to 50 of 653 Problem Management Jobs in the UK

integration, automation, and a mobile-first strategy across a global footprint. Key Responsibilities Platform Ownership & Strategy Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm’s digital transformation goals. Drive and implement the roadmap for infrastructure upgrades … regardless of time of day is an essential. Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. Operational Management Take full ownership of day-to-day BAU operations … ensuring the cloud platform’s performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively evaluating the platform and driving enhancements to optimise efficiency, resilience, and user experience. Manage incident More ❯

core functions area. Main responsibilities Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications Provide stakeholder management to senior business and IT stakeholders. Take ownership of Major Incident management and associated Problem Management process. Effectively record and monitor progress of all incidents and … based service delivery environment. Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs. Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. Technical requirements Experience in diagnosing application problems in a Windows Server and Azure Kubernetes environment. Must evidence skills … to prevent Incident from reoccurring, while keeping stakeholders informed. Proactively identify opportunities for improvement of processes and Production stability in general. Structured, systematic and analytical in approach with a problem-solving mentality. Customer focused, and goal orientated with keen attention to detail. Adept at working with challenging users in a fast-paced trading floor environment. Have a broad understanding More ❯

CD principles and practices. Proficiency in infrastructure as code ( IaS ) using tools like Terraform , Azure DevOps , and Gitlab . Ability to communicate effectively with internal customers, team members , and management . Strong written and verbal communication skills. Preferred Skills and Experience 8 y ears ' h ands on experience with Windows/Linux Servers . Proactive incident management with … a rticles of all supported systems are continually updated . To provide a high level of customer service, whilst working under pressure. To follow and adhere to established Incident Management, Change Management and Problem Management procedures . LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies More ❯

Job summary As an Analyst in the IT Service Management Team (ITSM), you will play a key role in supporting and managing service management functions as the BSA transitions into a multi-sourcing digital business. The ITSM team is focused on modernising operations and ensuring user-centric service delivery, including business solutions through agile methods in a continuous … Access to a wide range of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and followed. You will also proactively … supporting the Service Catalogue and Tooling function, ensuring accurate identification, control, and auditing of services within the catalogue. You will contribute to the development and enhancement of IT Service Management tools, offering 2nd line support for Incident Management, Service Requests, Release and Change Management, and analysing requirements for tool improvements. You will also support continual improvement activities More ❯

of the 1st Line Engineers in assisting with escalated calls and professional support. Key Responsibilities: Provide level 2 support for key incidents and issues related to our clients. Provide problem management and technical analysis. Maintain existing infrastructure systems. Ensure that systems are patched and maintained in accordance with the clients and organisation’s expectations. Work with the SDM … team members on best practices. Raise Change Requests. General Responsibilities: To support your colleagues, wherever practicable, to ensure they meet their objectives. To support the Board of Directors and Management Team in delivering change that benefits the business as a whole. To adhere to Xerox Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever More ❯

collaborative, team focused culture. You will work closely with service managers, technical teams, business stakeholders, suppliers, and your team to ensure the delivery of effective, consistent, and high quality Problem Management services across Thames Water. We are seeking a Problem Management Lead to support and enhance the end to end Problem Management process across … identifying root causes of major incidents, ensuring timely corrective actions, and driving continuous service improvement to reduce service disruptions and improve operational stability. What you’ll do as a Problem Management Lead Problem Management: Support the maintenance and execution of the Problem Management process, policies, and procedures. Coordinate and track problem records to … root cause identification and permanent resolution. Ensure compliance with Problem Management standards across all service delivery teams and third party suppliers. Governance & Compliance: Ensure Problem Management activities are aligned with ITIL standards and regulatory obligations. Support audits, reviews, and process improvements to maintain a fit for purpose and compliant Problem Management function. Service Delivery More ❯

team of support engineers. On a day-to-day basis you will be responsible for troubleshooting and resolving complex issues, and monitoring and measuring the success of the incident management process, all the while working with the team to deliver outstanding service to our customers. Who we are: DOCOsoft is a leading software and services provider to Lloyd’s … business application support engineers including performance reviews, goal setting, and regular 1-1s. Drive continuous service improvement to work towards achieving operational excellence. Continue to develop robust Incident management processes that will enable effective management of our customers from an Incident & Problem perspective. Participate in planning, estimation, and review activities to enhance service delivery. Maintain up … resolved within the contractual SLAs. Resolution of system messaging issues. Perform post-incident reviews. Maintain a set of metrics and reporting to demonstrate the operational performance of the Incident & Problem Management processes. Educate the teams on best practice for Incident & Problem Management. Drive innovation and quality to improve overall operational efficiency. Effective communications and stakeholder management More ❯

Exchange, and Intune platforms Contribute to proactive monitoring and automated remediation across infrastructure, systems, and networks Support service transition processes, ensuring documentation and knowledge transfers are complete Champion service management processes including Change, Major Incident, and Problem Management Participate in post-incident reviews and drive continual service improvements Be part of the weekend on-call rota (SaturdaySunday … and best practices Serve as a technical lead on internal and customer-facing projects Essential Technical Skills: Strong expertise in Azure administration Proficiency in Microsoft Entra ID and user management Robust knowledge of Microsoft 365 and Exchange Moderate experience with Microsoft Intune Solid understanding of networking principles and troubleshooting Strong support experience with Windows 11 OS and server infrastructure … Desirable Technical Skills: PowerShell scripting Familiarity with SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS) Understanding of ITIL practices Experience with Hyper-V and CoLo environments Professional Attributes: Experience in a 3rd line technical infrastructure support or project role Excellent problem-solving skills with a structured, analytical mindset High attention to detail and accuracy Passionate More ❯

Exchange, and Intune platforms Contribute to proactive monitoring and automated remediation across infrastructure, systems, and networks Support service transition processes, ensuring documentation and knowledge transfers are complete Champion service management processes including Change, Major Incident, and Problem Management Participate in post-incident reviews and drive continual service improvements Be part of the weekend on-call rota (Saturday … and best practices Serve as a technical lead on internal and customer-facing projects Essential Technical Skills: Strong expertise in Azure administration Proficiency in Microsoft Entra ID and user management Robust knowledge of Microsoft 365 and Exchange Moderate experience with Microsoft Intune Solid understanding of networking principles and troubleshooting Strong support experience with Windows 11 OS and server infrastructure … Desirable Technical Skills: PowerShell scripting Familiarity with SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS) Understanding of ITIL practices Experience with Hyper-V and CoLo environments Professional Attributes: Experience in a 3rd line technical infrastructure support or project role Excellent problem-solving skills with a structured, analytical mindset High attention to detail and accuracy Passionate More ❯

objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting … ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and … Board and manage the overall process. Monitor and report on service KPIs and performance. Develop and adapt reporting templates and/or metrics to suit ongoing business requirements. Identify problem areas, root causes or general support trends for further review or actioning. Work closely with the Service Desk and initiate periodic quality checks across triaging, ticket queues and general More ❯

product offering focused on CRM workflows, and we are seeking a skilled ServiceNow Developer to join our dynamic team. Job Summary: As a ServiceNow Developer specializing in Customer Service Management (CSM), you will be responsible for designing, developing, and implementing solutions that improve our CRM workflows. You will work closely with stakeholders to understand their requirements, translate them into … improvements and enhancements. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience as a ServiceNow Developer, with a strong focus on Customer Service Management (CSM). - Proficiency in ServiceNow development tools, including Service Catalog, Incident Management, Problem Management, and Change Management. - Strong analytical and problem-solving skills, with the More ❯

their business brilliant. Job Description Purpose of the role The Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and skills whilst striving to maintain … complaint, Senior Service Analysts utilise their more Intricate knowledge and experience of products, service, and the function members to drive service improvements as well as taking on the effective management of more complex IT tickets. This role acts as a progression for those seeking more technical capabilities or opportunities to pursue a management career path As ambassadors of … Supporting the coordination and allocation of workload across the team, where possible applying knowledge and experience to align activity where skillsets are strongest in order to deliver successful Incident management and request fulfilment. Using enhancement technical skills and experience to manage more complex tickets and tasks, as well as considering ways to Impart knowledge and skills within training, mentoring More ❯

infrastructure. Your Role As an IT Pod Lead, the main purpose of your role is role is ultimately the provision of IT Support to TLT, this includes: Provide line management for a small number of Tech Experts to ensure that all IT related issues are dealt with efficiently and expediently. Act as mentor and coach, ensuring that the skill … available to take inbound and outbound phone calls from/to our employees and partners, clients and other external parties, meeting KPI targets and delivering excellent customer service. Incident Management - manage escalations from the team and log all incidents and service requests in the IT Service Management tool ensuring detail is captured and updated through the lifecycle. Investigate … guidance in relation to all TLT IT systems such as user permissions and account creations; configure and install hardware, including PC’s, Laptops, Thin Clients, Tablets and Mobile Phones Problem Management - escalating major incidents quickly and efficiently to the IT Technical Support Team Leader or to the third line support and manage communications between 1st and 2nd line More ❯

software, and network-related issues. Troubleshoot complex problems escalated by junior analysts. Ensure excellent customer service and user communication throughout the resolution process. Identify root causes as part of problem management and provide mitigation strategies. Conduct proactive user follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding … new team members and contribute to developing training resources. Promote a collaborative and positive team culture. System Management Deploy software and hardware updates across the business. Perform regular system maintenance, updates, and backups. Manage joiners/leavers processes. Maintain accurate documentation for support requests and system configurations. What We're Looking For Essential Skills & Experience Strong knowledge of IT … support processes and service best practices. Excellent problem-solving and technical diagnostic skills. Experience mentoring junior support team members. Proficiency with hybrid IT environments. Expertise in Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, and Exchange. Understanding of networking fundamentals and general IT infrastructure. Excellent interpersonal and customer service skills. Clear and professional written and verbal communication in English. More ❯

and resolve performance bottlenecks. Conduct regular performance tuning activities. Backup and Recovery: Implement and manage database backup and recovery strategies. Ensure data integrity and availability through regular backups. Security Management: Implement and manage database security policies. Monitor and audit user access. Apply security patches and updates. High Availability and Disaster Recovery: Configure and maintain high availability solutions (e.g., clustering … T-SQL etc). Recent MS certifications. Data Lake technologies. The role requires: Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to customer issues. Worked in the insurance or financial services sector previously. Demonstrate a ‘Can … are subject to change control. Producing and updating documentation to improve the efficiency and effectiveness of systems. Conducting root cause analysis following unplanned disruptions to improve system availability. Conduct Problem Management of repeat incidents affecting business services. Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues. Strong analytical More ❯

service delivery and contribute to modernizing our technology stack. Key Responsibilities Own Application Support Lifecycle: Manage end-to-end support for critical applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all retail application incidents, including major issues. Escalation & Crisis Leadership: Act as the escalation point during major incidents and provide … to evaluate support quality and team performance. Proactive Monitoring: Implement proactive detection and prevention strategies for incidents. Continuous Improvement: Lead ongoing enhancements in support processes, tools, and technologies. Documentation Management: Ensure documentation for retail applications is complete and up-to-date. Bug Fixes & Security: Oversee bug resolution and security improvements. Reporting: Provide regular performance and service reports to the … analysis, root cause investigations, and change coordination. ITIL v4 certification or similar is preferred. Hands-on experience with monitoring tools like Dynatrace or Azure Application Insights. Proficiency with service management platforms: ServiceNow, JIRA, Azure DevOps. Strong leadership and collaboration skills, with experience managing cross-functional teams. Excellent problem-solving and communication skills, capable of translating technical info for More ❯

metrics around operational support matters - Provide input into strategic decision making through research and experience - Provide input for new process and policy design activities - Ensure thorough documentation and knowledge management practices are adhered to as a matter of course - Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently assisting in … PoC support for new service enablement activities - Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical - Facilitate the deployment and release management of IT infrastructure as required Operational Management The role will: - Provide 3rd line support for Infrastructure services as needed - Assist colleagues in problem management activities as … maintain services (i.e., patching, configuration changes etc.) - Liaise with internal and external service providers, users and customers when required - Adhere to company and departmental processes and policies for the management of IT services - Provide situation appropriate leadership in all internal and external engagements Essential Experience - Minimum of five years working in an Infrastructure Services role, preferably in structured, managed More ❯

and experience include: Knowledge of the standard IT governance processes such as data governance (DPIA’s), integrations board, design review and change advisory boards. Experience of service design, service management and release processes. Project management experience. Main Duties Service Level Management: Work towards the existing SLA’s whilst looking at ways to improve service levels to the … and will contribute to changes in departmental policy. Application Support: Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Incident Management: Prioritises and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents … gives technical briefings to staff members. Testing: Designs and executes test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Change Management: Assesses, analyses, develops, documents and implements changes and enhancements based on approved requests for change. Release and Deployment: Assesses and analyses release components. Provides input to scheduling. Carries out More ❯

resolved within SLA - (10%) Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%) Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%) Recommend service and product improvements to transform … qualification by experience accepted) • Minimum of 2 Years in Customer Service Application Support • Proven track record in providing high-quality support for customer-facing applications. • Proficiency in IT Service Management (ITIL) Demonstrated experience with ITIL best practices and frameworks for efficient service management. Proven ability to manage and implement change within an organization effectively. Experience in Change Management. • Expertise … opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package. Job Segment: Technical Support, System Administrator, Change Management, Information Systems, Technology, Management, Customer Service #J-18808-Ljbffr More ❯

software, and network-related issues. Troubleshoot complex problems escalated by junior analysts. Ensure excellent customer service and user communication throughout the resolution process. Identify root causes as part of problem management and provide mitigation strategies. Conduct proactive user follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding … new team members and contribute to developing training resources. Promote a collaborative and positive team culture. System Management Deploy software and hardware updates across the business. Perform regular system maintenance, updates, and backups. Manage joiners/leavers processes. Maintain accurate documentation for support requests and system configurations. What We're Looking For Essential Skills & Experience Strong knowledge of IT … support processes and service best practices. Excellent problem-solving and technical diagnostic skills. Experience mentoring junior support team members. Proficiency with hybrid IT environments. Expertise in Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, and Exchange. Understanding of networking fundamentals and general IT infrastructure. Excellent interpersonal and customer service skills. Clear and professional written and verbal communication in English. More ❯

staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new … team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes and best practices. … trust and open communication. Excellence: enabling our people to realise their full potential as team members, industry experts, leaders, and managers. Collaborative: embracing flexibility, diversity, and inclusivity. Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for More ❯

and/or escalating the fault to one of our 2nd line specialist teams to investigate and resolve. You will be responsible for logging tickets in our ITSM platform, problem management and ensuring our assets are all correctly tracked using our asset management process. In addition to this, you will have the opportunity to be involved in … meet defined service level targets. Complete relevant and skilled investigations, before escalating to our 2nd line team. Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with customers. Take ownership of the Asset Management process for all devices across the firm. Create … Group and TAG Law which aligns over 16,000 professionals globally. Making a Difference People and businesses are facing unprecedented change. Across all sectors, business owners, Boards and Executive Management Teams must continually re-evaluate their position and make tough decisions that will affect their future goals and those of their organisations. We work with a range of clients More ❯

API integrations to identify and resolve system issues. User Acceptance Testing (UAT) – Support customers during UAT cycles, conduct internal testing, and collaborate with development teams to prioritise fixes. Incident & Problem Management – Manage major incidents, coordinate resolution efforts, and implement proactive fixes to prevent recurrence. System Monitoring & Support – Perform health checks, monitor alerts, and address issues proactively to minimise … troubleshooting guides, track key performance metrics, and drive service improvements. Skills & Experience: Must have proficiency in SQL for Querying. Experience with UAT support for customers. Experience in patching, change management, and deployment support. Strong knowledge of Windows Server, VMware, Hyper-V , and Networking (Active Directory, DNS, DHCP, Firewalls). Familiarity with Cloud & SaaS Technologies (Microsoft Azure, Office 365, Azure More ❯

staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new … team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes and best practices. More ❯

high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA infrastructure Head. The role-holder … regional IT Service Managers in the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA region in close collaboration with the global ITSM … for all ITSM processes will be another key responsibility. A key focus for the role holder will be to Identify, Develop and Implement key process improvements within the Global Problem management framework. Key responsibilities Lead and manage a team of incident, problem, and change management professionals in the Chubb engineering centers (matrix organization) ensuring that they More ❯