26 to 50 of 105 Problem Management Jobs in the UK

with commercial strategy, driving contractor performance and procurement delivery. What you'll be doing Leadership of a specific spend category team, comprising a market management, sourcing delivery, and supplier collaboration capability. Responsible for building influential relationships with relevant business stakeholders through the implementation of the full business partnering model. … external market benchmark assessments, reflected in the integrated market strategies, to include competitor market watch assessments, market trend analysis, market dynamics and innovation. Active management of business compliance to the Procurement Policy specific to spend category, whilst ensuring workload management & prioritisation and agile working methodologies are adopted ...

Microsoft 365 Administration - Proficient in managing Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring … Operations (Azure) - Hands-on experience managing cloud infrastructure including virtual machines, storage accounts, networking, load balancers, and resource optimisation. Familiarity with Azure Monitor, cost management, backup solutions, disaster recovery configurations, and implementing infrastructure changes following change management procedures. Client-Facing Communication Skills - Exceptional interpersonal and communication abilities with ...

maintenance of corporate and clinical applications to support safe and effective patient care whilst delivering the digital strategy. We are looking for highly motivated problem solver who thrives under pressure and has a passion for customer service. You will provide second line support of clinical applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. The role is full time, permanent at 37.5 hours per week. The role offers hybrid working, following a trial period of 3 months. Candidates must be able to attend the office 50% of the time.The ability ...

configure monitoring tools (eg, Dynatrace, AppDynamics, Splunk, Prometheus, Grafana, Datadog). - Establish KPIs, dashboards, and alerting mechanisms for proactive issue detection. - Application Performance Management - Analyze application performance, identify bottlenecks, and recommend optimization strategies. - Collaborate with development and operations teams to ensure monitoring is integrated into CI/CD pipelines. … Conduct root cause analysis for recurring incidents and propose long-term solutions. - Incident & Problem Management - Act as SME during major incidents, providing technical expertise and rapid resolution guidance. - Develop automated monitoring scripts and self-healing mechanisms to reduce downtime. - Document monitoring processes, playbooks, and best practices. - Stakeholder Collaboration ...

associated technology stack across all development, testing and business critical production environments, including on call. Develop, maintain and provide IT capacity and performance management services across the associated technology stack. Installation, administration and support of all relevant systems. Provide appropriate consultancy services to other business users. … systems can be recovered as required. Plan and support the processing of all batch processing, data imports and exports. Provide effective incident and problem diagnosis and resolution utilising other internal and external support teams when required. Assist with regular capacity planning, performance measurement and tuning tasks liaising with other ...

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery … support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating systems ...

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery … support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating systems ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities Please … services. · Perform IMAC activities for hardware and software installations, moves, adds, and changes. · Ensure all desktop services are operating effectively and efficiently. Incident Management: · Log, categorise, and prioritise incidents in the IT service management system. · Resolve incidents in a timely manner, ensuring minimal disruption to end-users. · Escalate ...

HRSD will significantly limit effectiveness Lack of ITSM, integrations, or UI capability will prevent you from meeting delivery expectations Essential ServiceNow modules IT Service Management (ITSM) This is the technical backbone of the role. You must be confident in configuring and extending: Incident, Request, Change, and Problem Management CMDB alignment and service mapping dependencies SLAs, approvals, notifications, and service catalogue items Most Technology Experience delivery will anchor here. Customer Service Management (CSM) Absolutely essential. You will be building customer-facing workflows and experiences, including: Customer portals Case management Omnichannel configurations End-to-end customer journey ...

provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests and standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation Trust … well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time fix process documents for Service Desk Main duties of the job The Informatics team are responsible ...

incident recovery for data services and turn lessons into robust runbooks, knowledge articles, and platform improvements, working closely with Engineering, Integration, BI, IT Service Management, and key suppliers. Youll oversee reliability and support for a modern stack that includes Power BI, Databricks, Azure Service Bus, SnapLogic, Gravitee, and observability … where possible. What youll do - Lead the L1/L2 Data Service Desk to meet or exceed agreed SLAs, ensuring disciplined incident, request, and problem management - Own and improve monitoring, alerting, and recovery procedures for Databricks jobs, Azure Service Bus queues/topics, SnapLogic pipelines, Gravitee gateways ...

maintain live applications. Knowledge and experience Application support This role requires providing second-line support for bespoke software applications, resolving issues through incident management systems, phone and email. Level 4 is appropriate, as it reflects the capability to handle complex support tasks independently and manage incidents effectively. Incident management This role involves managing incidents, particularly for web and application troubleshooting, and includes coordinating with external suppliers for issue resolution. Supplier management The role requires direct interaction with third-party suppliers to address application-related issues. Problem management The role involves troubleshooting and problem resolution ...

internal teams to resolve network and IT infrastructure issues efficiently. Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. … monitoring tools. Knowledge of Microsoft technologies (Windows Server, Active Directory, Office 365) and cloud platforms. Experience with PSA/ticketing systems and ITIL service management practices. Strong troubleshooting and problem-solving skills with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able ...

contact’ for non-UK Group companies. Administration and patching of enterprise tools and systems (e.g. Active Directory) Investigate and resolve issues, inc network management, business applications and hardware, including working with third party support teams to resolve issues. Ensure that ticket management processes are followed in order … project tasks as required. These tasks will vary according to the project. Continuous Improvement. Be able to identify trends in customer issues and apply problem management techniques to understand root cause. Innovation. Work with the wider IT team to propose opportunities to benefit from external technologies. Risk Management. ...

contact' for non-UK Group companies. Administration and patching of enterprise tools and systems (e.g. Active Directory) Investigate and resolve issues, inc network management, business applications and hardware, including working with third party support teams to resolve issues. Ensure that ticket management processes are followed in order … project tasks as required. These tasks will vary according to the project. Continuous Improvement. Be able to identify trends in customer issues and apply problem management techniques to understand root cause. Innovation. Work with the wider IT team to propose opportunities to benefit from external technologies. Risk Management. ...

above sites) Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the latest patch … monthly/quarterly bases. Patch Management also provide software deployment to ensure all customers core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. ...

Microsoft technologies (Azure, AD, Group Policy, DNS/DHCP, PowerShell), VMware, storage platforms, SolarWinds, and monitoring tools. Oversee infrastructure-related tickets, incident resolution, problem management, and documentation. Contribute to change management activities, including planning, testing, and implementing infrastructure changes. Ensure accurate configuration management (CMDB), support disaster ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB:?Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB: Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

cost-effective, and continually improving. Key Responsibilities: Oversee day-to-day IT service delivery across infrastructure, end-user computing, and applications Lead vendor relationship management, driving performance, compliance, and commercial value Manage major incidents and problem management, ensuring clear communication and fast resolution Own service performance reporting … service improvement initiatives Act as the primary IT business partner for service delivery into the organisation You’ll bring: 10+ years in IT Service Management, with strong ITIL and vendor management experience Proven record managing outsourced partners/SIAM models Strong commercial and contract management background Excellent ...

Agile and SAFe practices, Lean-Agile mindset, and team norms; model servant leadership. Support effective Program Increment (PI) Planning: readiness, team capacity planning, risk management (ROAM), and drafting Team PI Objectives. Enable flow using Kanban/Scrum, visualize work, manage WIP, and apply flow metrics (e.g. cycle time, throughput … backlog health: refinement cadence, clarity of acceptance criteria, and readiness for planning. Drive relentless improvement via retrospectives, experiments, Kaizen, and Inspect & Adapt (I&A) problem-solving workshops. Support dependency management and synchronization across teams (Scrum of Scrums/ART Sync). Promote data-informed delivery using objectives, forecasts ...

enterprise level technologies. of a dynamic team. For more information, please see Job Description and Personal Specification. Main duties of the job Incident and Problem Management o Provide support for IT issues, managing incidents and service requests.o Diagnose/Analyse, troubleshoot, and resolve complex hardware andsoftware, and issues … incidents as appropriate to senior leaders orexternal vendors where necessary.o Collaborate with other IT teams to resolve complex issues and preventrecurring problems through proactive problem management. Service Request Fulfilment o Process and fulfil service requests from end users, including setting upnew accounts, installing software, configuring devices, and managingaccess permissions.o ...

functions This role is delivery-focused and hands-on, with exposure to enterprise-scale implementations.The following experience is essential for this role. IT Service Management (ITSM) This is the core technical foundation. You must have hands-on experience building and customising: Incident, Request, Change, and Problem Management SLAs, approvals, notifications, and flows Service catalogue items CMDB-aligned processes Most platform workflows will anchor here. Customer Service Management (CSM) This role has a strong customer experience focus. You must have hands-on experience with: Customer portals Case management Omnichannel experiences End-to-end customer journey ...

ROLESANDRESPONSIBILITIES Business as usual oMonitoring of Alerts, replication and review of IS issues. o2ndand 3rdline incident and Service request management. oRoot cause analysis and problem management. oActive directory, DNS, DHCP, File and print services administration and management. oSupported OpCos IT service administration and management. o2nd& 3rdline support … Wintel, AD, DNS, DHCP, RSA, Certificate Authority, RDWEB, Trillex EPO, Encryption and all services etc. oAzure AD Connect and ADFS administration and management oPerimeter Services & WAN/LAN implementation and support oForti manager and Analyzer administration and management. oVoice (Mitel cloud PBX) administration. oProcess and technical Documentation. oCloud Services ...