26 to 50 of 100 Problem Management Jobs in the UK

dreams a reality by designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. We are seeking a proactive and analytical Problem Management Specialist to join our team. The candidate will be responsible for identifying, analysing, and resolving recurring incidents and problems to prevent future ...

modern delivery methods, across project and business-as-usual (BAU) work. Collaborate with project and service managers to support planning, integration, and dependency management, surfacing risks and constraints early. Manage and control budgets, forecasts, and actuals, ensuring financial commitments are met and issues are escalated appropriately. Oversee incident, problem, and change management, ensuring alignment with governance, contractual requirements, and service management processes. Protect live services by ensuring effective monitoring, resilience, and incident response, including rapid mobilisation for high-priority incidents. Provide clear, timely reporting and updates, raising risks, issues, assumptions, and dependencies to support informed decision ...

basis. Skills and day-to-day activities Application support: The role involves providing second line support, including user, hardware, software and network support Incident management: This role requires managing incidents through a structured system and coordinating with third parties Problem management: The role involves troubleshooting and problem … Windows environment Network support: You will understand LAN/WAN technologies and perform tasks like TCP/IP, VPN and ethernet troubleshooting Knowledge management: This role includes writing and updating technical information to support knowledge sharing within the support team Customer service support: The role requires a strong service ...

size market. About The Role The Managed Services team offers a 24/7 support framework for our clients, primarily focusing on Event Management, Patching, Planned Maintenance, and Change planning and implementation. In support of these key areas of delivery, the team collaborate with all areas of Operational Delivery … ensure proactiveness is at the heart of everything we do. The collaborative approach includes working with service transition, problem and change management, automation, and continual process improvement. Our Managed Services Engineers serve as the main escalation point for customer incidents or requests. Besides the reactive aspect ...

/strategy. The Director of Service Delivery will be collaborating closely with the Director of Technology and other heads of to oversee their, change, problem, incident and 3rd party suppliers across all technological aspects of the organisation. As this organisation continually invests in its infrastructure, you will have … Service Delivery are: - Expert knowledge on all things Service Delivery- Ability to communicate and work closely with senior stakeholders- Proven experience leading incident management, change and problem management- Demonstratable leadership qualities- Want to work in a friendly and flexible work environment Director of Service Delivery/Head ...

with Technology colleagues, Supply Chain teams, and external partners to keep our systems performing at their best.This role brings together day-to-day support, problem solving, testing change, and identifying opportunities to improve how we work. You’ll be part of a team that keeps products moving efficiently from … service for our customers. You will be responsible for In this role, you will: Keep our systems safe, stable and compliant Follow established change management, governance and security procedures. Support regular system testing, including disaster recovery and patching activities. Ensure supplier contracts, licences and security requirements are adhered to. ...

London . Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiple DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

above sites) Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the latest patch … monthly/quarterly bases. Patch Management also provide software deployment to ensure all customers core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. ...

Practice Group/Department: Integrations/Development & Data Management Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright … security measures across the data lifecycle, supporting compliance and auditability. Contribute to standards, code reviews and communities of practice. Metadata & Semantic Services: Provide metadata management, define categories and relationships, and enable semantic capabilities for data discovery and interoperability. Monitoring & Issue Resolution: Monitor health and performance of data systems, identify ...

Retail teams, including our UK stores, offering clear, confident guidance that helps them make well-informed security decisions. Your broad knowledge of risk management, compliance, security consultancy and assurance, spanning people, processes, technology and third parties, will help shape secure ways of working both in store and online. … experience in information security governance, risk and assurance, supported by a strong background in an information discipline. You’ll also have experience in security management or security risk management, giving you the confidence to lead assessments, guide decisions and support colleagues across the business. You’ll be comfortable ...

Retail teams, including our UK stores, offering clear, confident guidance that helps them make well-informed security decisions. Your broad knowledge of risk management, compliance, security consultancy and assurance, spanning people, processes, technology and third parties, will help shape secure ways of working both in store and online. … experience in information security governance, risk and assurance, supported by a strong background in an information discipline. You’ll also have experience in security management or security risk management, giving you the confidence to lead assessments, guide decisions and support colleagues across the business. You’ll be comfortable ...

Retail teams, including our UK stores, offering clear, confident guidance that helps them make well-informed security decisions. Your broad knowledge of risk management, compliance, security consultancy and assurance, spanning people, processes, technology and third parties, will help shape secure ways of working both in store and online. … experience in information security governance, risk and assurance, supported by a strong background in an information discipline. You’ll also have experience in security management or security risk management, giving you the confidence to lead assessments, guide decisions and support colleagues across the business. You’ll be comfortable ...

Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. This includes allocating tasks, maintaining contractual KPI commitments, producing … serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team ...

across Microsoft technologies Lead, support, and mentor Service Desk Engineers (1st/2nd Line) Ensure incidents and service requests are resolved within SLA Own problem management and root cause analysis Assist with onboarding new clients and service transitions Maintain accurate documentation and knowledge base articles Work in line … knowledge (DNS, DHCP, TCP/IP) Skills & Experience Proven experience working inMSP environment Comfortable leading by example and supporting junior engineers Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Experience working to ITIL processes (Incident, Problem, Change) ITIL certification desirable but not essential Whats ...

quality, secure, and resilient services. You will build and drive experience-led outcomes (XLAs) alongside SLAs, automate the routine, shift left with strong knowledge management (KCS), and align operations with ITIL 4 practices and the SDI Service Desk Manager Standard. Partner across IT, 3rd Parties, and wider business teams … problems, major incidents, and communications. - Define, track, and improve SLAs and XLAs (employee experience, sentiment, FCR); publish transparent, business-aligned dashboards. - Establish Major Incident Management routines (war rooms, comms cadence, post-incident reviews) and embed problem management to remove recurring issues. - Implement AI technologies, virtual agents ...

minimal disruption to trading activity. Monitor system performance, connectivity, market data feeds, and order routing infrastructure to proactively identify and resolve issues. Incident & Problem Management Own production incidents end-to-end, including triage, root cause analysis, escalation, resolution, and post-incident reporting. Coordinate with internal technology teams, Fidessa …/Platform Strong hands-on experience supporting Fidessa in a front-office trading environment. Solid understanding of equity trading workflows, market microstructure, order lifecycle management, and execution venues. Experience with FIX protocol, market data feeds, OMS/EMS integrations, and low-latency trading environments. Support & Operations Proven experience ...

logged, acknowledged, and resolved in an efficient manner by taking ownership and ensuring resolution within set measures/KPI`s. Provide incident and problem management using service management tools and keeping our customers up to date with all their requests and incidents. Ensure daily/weekly checklists … within the business and within the technology department to ensure colleagues are supported throughout the lifecycle of Incidents/requests and changes. Provide stakeholder management to support the Service Desk for projects/escalations. The Person In your dream role, you`ll also receive: Bonus: Our discretionary annual bonus ...

enterprise infrastructure across hardware, applications, and networks Work closely with customers and technical specialists to resolve incidents within SLA Provide clear incident/problem updates and customer communications Support continuous improvement by documenting solutions and updating knowledge bases Maintain accurate configuration and asset management records Champion a 'security … hardware, including hardware/software RAID Experience contributing to technical projects Knowledge of data centre operations, processes, and controls Working experience in Incident and Problem Management Excellent troubleshooting skills Soft Skills A problem solving mindset and analytical thinking Strong communicator and collaborative team player Passion for cybersecurity ...

technical support for user hardware, software, and network infrastructure across UK operations, ensuring minimal disruption to business-critical activities. Take ownership of incident and problem management, handling complex technical challenges independently with timely resolution and thorough documentation. Monitor system performance, implement optimisation strategies, and oversee backup, patching … Strong understanding of ITIL processes and experience with ITSM tools. Demonstrated ability to work autonomously and take ownership of complex technical challenges. Excellent troubleshooting, problem-solving, and analytical skills. Strong communication and customer service capabilities. Experience working within environments requiring strict security and regulatory compliance, ideally in defence ...

Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances … final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft ...

Azure and on-prem environments Acting as a Subject Matter Expert for defined platforms and technologies Supporting joiners, movers and leavers, device builds, asset management and MDM Hands-on troubleshooting, software and hardware installation, backups and restores Working closely with 3rd line, security, change and external vendors Contributing … Active Directory, Exchange, GPO Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred) Familiar with ITIL, SLAs, CSAT and structured incident/problem management Excellent communication skills and a customer-first mindset Confident troubleshooting complex technical issues and working under pressure Why Apply? Join a financially ...

willing to learn new technologies. Hands-on Experience in Unix/Linux Operating System & Shell Scripting, SQL, PL/SQL Excellent analytical and problem-solving skills, communication Skill Understanding and L2, L3 operations experience of relevant domain (OSS, B2B, Wholesale, Corporate) Root cause analysis and problem management for recurring issues Create work arounds which can be applied by junior team members Perform Change management, Planning, Coordination and deployment in pre-prod, prod environments Responsible for CSIP, Automation of manual jobs/activities Analyse vulnerabilities and progress vulnerability fixes Perform capacity management activities Perform Disaster ...

wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support audit readiness ...

internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service. Key Responsibilities: Serve as the first point of contact for IT support via phone, email, and chat. Log, triage … mutual support. You will have experience of Microsoft Windows OS, Server OS, Office 365, Hybrid Domain. ERP, Service Desk environment (incident, request, change enablement, problem management), Network monitoring tool, SD WAN, Managing Switches and Routers, Wireless Networks, Solid understanding of networking protocols, including TCP/IP, DNS, DHCP ...