26 to 50 of 213 Problem Management Jobs in the UK

all our processes and procedures. We believe there is nothing we cannot improve. Assisting & managing relationships with external vendors & contractors. Liaising with internal teams & management groups. Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers. Creating and maintaining metrics on all aspects of … our Data Centers and utilizing those metrics to drive positive changes. Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc. Minimum Requirements Technical degree or equivalent experience. 5+ years of relevant engineering experience managing large scale services and … years managing and building strong successful technical teams in a similar culture. Project Management Experience and Systems and networking knowledge. Prior ownership of the operation of a mission-critical team and/or product. Preferred Qualifications Formal project management certifications (Prince2, PMP, AGILE). Scripting: Bash, Python, Perl More ❯

the strategic vision for Softcat's technology services. You will be accountable for leading and managing the end-to-end IT operations and service management, ensuring the stability, scalability and security of both application and infrastructure services to ensure high service availability, optimise IT performance and drive operational excellence. … implementation of the strategic vision for Softcat's internal technology services, ensuring alignment with Softcat's overall goals and objectives. Technology Services Product Lifecycle Management: Lead the development of infrastructure platforms, products, and services. Data Services & Management: Own and manage enterprise data service (including underlying infrastructure), management … Desk & End User Support: Oversee the operation of the service desk, ensuring it is equipped to handle incidents, service requests, and queries efficiently. Service Management & Process Ownership: Own and manage the end-to-end service management processes, including Incident Management, Problem Management, Change Management More ❯

About Comply365 Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and Rail. We provide a powerful combination of expertise and products underpinned by unified best practices, empowering airlines, rail, and defense organizations with … the most comprehensive product portfolio to elevate operational excellence and transform safety management and training, with closer integration of data across these domains. Comply365 ensures our customers' teams and assets are always geared for peak operational performance and unlocks unparalleled financial and operational gains through more streamlined, robust, and … ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Participate in the design, implementation, and management of workload automation initiatives. Adhere to Change Management, Problem Management policies and familiarity with ITIL or other formalised IT operations foundations. More ❯

Transition role and co-ordinating Service Design and Service Transition activities for new and changed services. Experience and a strong understanding of IT Service Management (ITSM) practices, particularly for Incident Management, Problem Management, Change Management and Service Level Management Experience of Business Continuity planning … at all times. Desirable criteria Knowledge of Ivanti/other ITSM tools would be advantageous. Qualifications such as ITIL Foundation Certificate in IT Service Management v4.Service Transition and Operational Readiness criteria. Responsibilities: To assist with the creation of Service Impact Assessments, Support Model Document, Service Transition Trackers, Service Acceptance More ❯

law firm on a permanent basis. IT Service Delivery Lead/IT Support Lead Key Responsibilities: * Manage the User Support team using the Service Management toolset and provides accurate reporting on performance. * Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied. … identify problems and look to address these with the respective team * Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. * Take accountability for service delivery performance, meeting customer expectations * Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents. * Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

with Financial Database Software will be highly advantageous! The Client: Has an extremely proud history and is one of the UK's largest wealth management firms, which has a heritage dating back to 1742 and a listing on the London Stock Exchange. It's a hybrid role with potentially … taking Calls, Tickets & Escalations via email/portal related to Line of Business Applications Cement relationships with strategic suppliers and key outsource providers & effective management of these relationships. Responsible for supporting the incident management process ensuring, where possible, first-time resolution can be achieved by troubleshooting, diagnosing, and … MS Teams Taking ownership of incidents and managing through to resolution from point of contact, proactively keeping the customer informed of progress Responsible for Problem Management processes to reduce the volume of incidents impacting your colleagues Work collaboratively within your team and across the wider IT function to More ❯

role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive relationships with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback … offerings. Service Reviews: Host and lead regular service reviews with key customers, providing insights into service performance, metrics, and areas for development. Policy & Procedure Management: Develop, maintain, and review comprehensive service management policies and procedures in line with ITIL best practices. Key areas include: Incident Management Change … Management Problem Management Issue Resolution: Serve as an escalation point for technical or business-related issues, collaborating with the Technical Support team and Support Team Leader to resolve challenges efficiently. Customer Satisfaction: Contribute to the continuous improvement of the customer satisfaction process, ensuring that feedback is effectively More ❯

working, Manchester Office 3 days a week. Salary:- to £60k + Bens Environment:- Network Operations, 1st and 2nd line Faults, ITIL, Trouble Ticketing, Change Management, Incident Management, Problem Management, Escalations, Suppliers, Team Management (20 staff), SLA's, CAB, IP, Unified Comms, CX, Network Security, SalesForce. … on a 24/7 basis. The role includes managing and developing the team as well as owning the process for all escalation, change, problem and incident management. You would have strong customer service experiences with a focus on delivering a seamless service. The ideal candidate would be used More ❯

and MS-SQL databases * A point of escalation for all Application related issues * Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards root cause analysis * Working with … tools such as PowerShell, JavaScript, HTML and SQL * Daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve * Strong customer focus - understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions … Key Skills The post holder must have: * Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. * Ability to understand business logic, technical tools and be an analytic thinker * Understanding of application design & development, including agile methodologies, application and database More ❯

Frameworks: Terraform, OPA, HashiCorp Sentinel, etc. Security Infrastructure: Splunk, Archer, HIVE. Cloud: Azure, M365, AWS. Database: Oracle, MSSQL, SQLite. Non-Technical Attributes Must Have: Problem Solving: Excellent troubleshooting, analytical, and debugging skills. Agile: Experience working within Agile teams. IT Service Management (ITIL): Familiarity with ITIL best practices for … service management, including incident management, problem management & change management. More ❯

need to be a leader to delivery teams, operations and data analytics. Requirements: Strong experience with ServiceNow integration with other applications. Experience with API management, middleware technologies, and integration tools (both scripted and out-of-box REST API and SOAP web services). Proficiency querying SQL databases and schemas. … would be beneficial. A strong desire to learn new technologies and passion for creating elegant and functional solutions. Good knowledge of ITIL processes (Incident Management, Change Management, Problem Management, etc.). Open to commute 2-3 times to our headquarters in Shepard's Bush, London. Benefits More ❯

is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. Key job responsibilities: Lead and deliver complex advisory engagements across business case development, IT … maturity of cloud operating model transformations, adjusting as needed to ensure success. Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. Develop business cases and value propositions for cloud adoption and digital transformation initiatives. Design and … traditionally siloed functions within IT to help foster cross-functional ways of working and collaboration within our top customers. Minimum qualifications: 10+ years of management consulting or industry experience in areas such as IT strategy & operations, digital transformation, innovation, and organizational change. Deep understanding of cloud technologies and their More ❯

Desk Team are responsible for providing the First Line IT Support service for approved IT services and systems. Phone-based, they are responsible for management and escalation of all incoming service requests and fault tickets in accordance with global Service Desk procedures. They will contribute to the successful deployment … IT strategy within the business. As an Analyst, we expect this individual to be familiar with service desk working practices such as incident and problem management in addition to request fulfillment. Hours: 08:00 a.m. to 6:00 p.m. with flexibility in accordance with the needs of the … business. (37.5 hour week on a rotational shift basis) Responsibilities Provision of excellent first line support for incident, problem and request management in accordance with documented processes Resolution of all appropriate Service Desk tickets and associated customer expectation management Effective and proactive communication of problems/issues More ❯

empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve issues in the Remedy environment and optimise Remedy application performance and More ❯

identify risks to service delivery and drive corrective and preventive actions - Lead regular service review meetings with customers and internal stakeholders - Support the release management process by working with development teams to ensure new features and fixes are deployed safely and efficiently - Gather customer feedback and drive continuous improvement … Service Delivery Manager, Technical Account Manager, or similar role - Demonstrable experience overseeing and working closely with development or engineering teams - Strong understanding of incident management, problem management, and change management processes - Excellent communication skills with the ability to influence and engage both technical and non-technical … different time zones and regions - Solid understanding of Agile, DevOps, and modern software delivery practices - ITIL foundation certification or strong knowledge of IT service management principles is highly desirable - Ability to thrive in a fast-paced environment and manage multiple priorities What We Offer - The opportunity to lead service More ❯

identify risks to service delivery and drive corrective and preventive actions - Lead regular service review meetings with customers and internal stakeholders - Support the release management process by working with development teams to ensure new features and fixes are deployed safely and efficiently - Gather customer feedback and drive continuous improvement … Service Delivery Manager, Technical Account Manager, or similar role - Demonstrable experience overseeing and working closely with development or engineering teams - Strong understanding of incident management, problem management, and change management processes - Excellent communication skills with the ability to influence and engage both technical and non-technical … different time zones and regions - Solid understanding of Agile, DevOps, and modern software delivery practices - ITIL foundation certification or strong knowledge of IT service management principles is highly desirable - Ability to thrive in a fast-paced environment and manage multiple priorities What We Offer - The opportunity to lead service More ❯

accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident … relationships Engagement with sales teams and PMO, supporting commercial activities and account plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support More ❯

accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident … relationships Engagement with sales teams and PMO, supporting commercial activities and account plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support More ❯

to mitigate the same. Participate in crisis calls for service recovery, MIRs and SIPs. Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence. * Work on critical/complex incidents and ensure completion within agreed deadlines. Participate in … efficiencies and reduce toil. Enterprise focus * building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features. * Knowledge of Service Management (Change, Incident and Problem) and Agile methodologies. * Ability to work independently with minimal supervision and with sense of ownership and accountability. * Strong written … Authentication Server etc. * Excellent general knowledge of file transfer protocols (e.g. sFTP, AS2, C:D, FTPS, HTTPS) and products. * Knowledge of cryptography/key management (SSL/TLS, SSH, PGP/GPG etc.) and data security * Ability to manage application support operations, resiliency and availability including monitoring of system More ❯

to mitigate the same. Participate in crisis calls for service recovery, MIRs and SIPs. Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence. * Work on critical/complex incidents and ensure completion within agreed deadlines. Participate in … efficiencies and reduce toil. Enterprise focus * building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features. * Knowledge of Service Management (Change, Incident and Problem) and Agile methodologies. * Ability to work independently with minimal supervision and with sense of ownership and accountability. * Strong written … Authentication Server etc. * Excellent general knowledge of file transfer protocols (e.g. sFTP, AS2, C:D, FTPS, HTTPS) and products. * Knowledge of cryptography/key management (SSL/TLS, SSH, PGP/GPG etc.) and data security * Ability to manage application support operations, resiliency and availability including monitoring of system More ❯

essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving … be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to … Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows More ❯

standards are used so the software or product meets the highest quality standards before it reaches the customer. This role involves strategic planning, team management, process improvement, and ensuring compliance with industry standards. Key activities Strategic Test Management Development : Direct the ongoing advancement of test management strategies … to improve both manual and automated testing processes Standardization and Guidelines Formulation : Define and enforce test management standards and guidelines to ensure consistent quality and alignment with best practices Quality Assessment and Oversight : Assess and oversee the quality of test management across the software lifecycle, setting metrics for … performance and effectiveness Training and Consultation : Offer expertise and training to key personnel to elevate software test management practices organization-wide Incident Analysis and Preventive Action : Investigate testing incidents to determine causes and implement preventive measures for continuous test management improvements in both manual and automated tests Continuous More ❯

standards are used so the software or product meets the highest quality standards before it reaches the customer. This role involves strategic planning, team management, process improvement, and ensuring compliance with industry standards. Key activities Strategic Test Management Development : Direct the ongoing advancement of test management strategies … to improve both manual and automated testing processes Standardization and Guidelines Formulation : Define and enforce test management standards and guidelines to ensure consistent quality and alignment with best practices Quality Assessment and Oversight : Assess and oversee the quality of test management across the software lifecycle, setting metrics for … performance and effectiveness Training and Consultation : Offer expertise and training to key personnel to elevate software test management practices organization-wide Incident Analysis and Preventive Action : Investigate testing incidents to determine causes and implement preventive measures for continuous test management improvements in both manual and automated tests Continuous More ❯

Client Service is rapidly growing and needs your help! Eclipse Service Consultants are an integral part of the Eclipse platform, a cloud-native investment management solution, working both with our clients and our R&D teams. We collaborate with product and engineering and provide product feedback as key stakeholders … technical issues to non-technical users Understanding of financial markets and related processes Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes Experience training employees on a growing team Understanding of project management best practices Thank you More ❯

will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Description for External … will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Total Package Up … identify and address service issues to minimise disruption and improve user experience. Work with cross-functional IT teams to develop, implement, and improve service management processes. Lead incident management and service restoration efforts when needed. Analyse feedback from users and implement improvements to service delivery. The person Experience More ❯