351 to 375 of 550 Problem Management Jobs in the UK

to Design standards and patterns, and forms part of the governing body of EADA Supports Projects and Product Enhancements throughout the development and delivery lifecycle Assists in Incident/Problem management, Root Cause Analysis and definition of solutions Works closely with the engineering team(s) – encouraging continuous improvement in the development, build, test and maintenance of the system … technical issues in a clear manner to technical and non-technical audiences Experience of Agile Methodology (ideally SAFe) Work independently and collaborate effectively across the organization Strong analytical and problem-solving skills So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match More ❯

disaster recovery, backup strategies, and high availability configurations. Ensure compliance with security, regulatory, and data privacy requirements. Guide and mentor infrastructure engineers and support teams. Engage in incident and problem management as an escalation point. Requirements Essential: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 7+ years in infrastructure engineering More ❯

networking components such as Load Balancers and firewalls. Experience with cloud infrastructure in Azure, GCP, or other public cloud platforms. Familiarity with JIRA, Confluence, and ServiceNow (Incident, Change, and Problem Management modules). A great understanding of automation and Infrastructure as Code (IaC)-experience with tools like Ansible, Terraform, or Python is a plus. About working for us More ❯

troubleshoot real-time issues in a live airport environment under pressure. Experience working in multi-vendor or airline operational setups involving airport and third-party stakeholders. Knowledgeable of incident management and SLAs, preferably aligned with ITIL standards. Strong documentation and communication skills for logging incidents, updates, and resolutions. Willingness to work in shift patterns, including early mornings, late evenings … airline schedule disruptions and system impacts during IROPs (irregular ops). Experience supporting international airport environments or multi-airline terminals. Ability to perform root cause analysis and contribute to problem management. Basic scripting or automation (e.g. PowerShell, batch scripts) for system checks/log extraction. Awareness of aviation security protocols and operational compliance at airports. Rewards & Benefits: TCS is More ❯

troubleshoot real-time issues in a live airport environment under pressure. Experience working in multi-vendor or airline operational setups involving airport and third-party stakeholders. Knowledgeable of incident management and SLAs, preferably aligned with ITIL standards. Strong documentation and communication skills for logging incidents, updates, and resolutions. Willingness to work in shift patterns, including early mornings, late evenings … airline schedule disruptions and system impacts during IROPs (irregular ops). Experience supporting international airport environments or multi-airline terminals. Ability to perform root cause analysis and contribute to problem management. Basic scripting or automation (e.g. PowerShell, batch scripts) for system checks/log extraction. Awareness of aviation security protocols and operational compliance at airports. Rewards & Benefits: TCS is More ❯

support role. DESIRABLE Working knowledge of IT technologies such as Amazon Web Services (AWS), Microsoft Windows 10, Office 365, Citrix. Understanding of IT Service fundamentals, including Incident, Request, and Problem Management. Valid driving licence. The Benefits and Perks... Company Pension The Hamper - our employee discount platform Flexible Working A great British food company Premier Foods is one of Britain More ❯

Highly Onsite Presence - Must have a strong background ITIL Service Management Background in the disciplines of Problem and Incident Management and Management of those resources within a medium/large sized fast moving multi business unit company. It is highly probable that the ideal candidate will have Outstanding Communication and Management skills and have an … ITIL accreditation within Service MGT - ideally but not essentially Problem or Incident Management. Umbrella - 6 months initial. Excellent Opportunity to work with a truly outstanding organisation. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. More ❯

IT Problem Manager - FTC 📍 Higher Education 💼 6 Month Fixed Term Contract 💰 £45,000 – £55,000 (per year) Join a dynamic digital IT team within the higher education sector and help shape the future of IT services across campus. As IT Problem Manager , you'll take ownership of identifying and resolving recurring IT issues, ensuring minimal disruption to staff … technical teams and service leads, you’ll lead root cause analysis, drive permanent solutions, and support the business' commitment to service excellence. What you’ll do: 🔹 Lead the IT problem management process, aligned with ITIL best practices 🔹 Conduct root cause analysis and implement long-term fixes 🔹 Work cross-functionally with incident and service teams 🔹 Maintain the Known Error … Collaborate with stakeholders to improve outcomes 🔹 Monitor performance and report to senior leadership 🔹 Drive continuous improvement and develop team capability What we’re looking for: ✅ Strong background in IT problem management (ideally in higher education) ✅ ITIL Foundation certification (advanced certification desirable) ✅ Skilled in root cause methodologies (5 Whys, Fault Tree Analysis, etc.) ✅ Excellent communication, leadership, and analytical skills More ❯

Job Title: Master Data Management Support Specialist Location: Preston. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role. Salary: £50,000+ depending on skills and experience What you’ll be doing: Act as the technical lead providing support expertise across the Master Data Management product … range to all consumers utilising it. Provides technical leadership and support, industry best practice and deliver value on the Master Data Management products. More specifically to manage and administer the Semarchy application. Manages and challenges where appropriate internal and external suppliers to achieve agreed service levels and quality standards. Demonstrating advanced problem-solving capability, working with developers to … perform problem management, incident management in relation to MDM related issues. Monitor and maintain Master Data Management service activities, including general administration, performing application maintenance and product faults. Leading on upgrades for Master Data Management products in line with BAE Systems requirements. Supporting the architects & development teams with future Master Data Management deliverables ensuring More ❯

to deliver the next generation of banking services for our customers around the world. We are seeking a strategic, execution-focused leader to serve as the Head of Service Management for the CTO organization, reporting to the Global Head of Service Management. This individual will be responsible for embedding global service management practices across all CTO-owned platforms … and services-ensuring high reliability, operational rigor, and alignment to enterprise service standards. This role is also a critical partner to Product Management teams, enabling fast-paced innovation by ensuring that platforms and developer services are production-ready, resilient, and continuously improving through operational insights. Job Requirements: Lead Service Management for the CTO Organization Own service management execution across the CTO portfolio, including infrastructure, developer and data platforms, CI/CD tooling, and enabling technologies. Drive adoption of global service management practices, ensuring CTO services are governed by enterprise standards for incident, problem, change, and service level management. Serve as the CTO's point of accountability for operational service quality, performance, and recovery. Partner More ❯

the job poster from Harvey Nash Join a dynamic digital IT team within the higher education sector and help shape the future of IT services across campus. As IT Problem Manager , you'll take ownership of identifying and resolving recurring IT issues, ensuring minimal disruption to staff, students, and faculty. Working closely with technical teams and service leads, you … ll lead root cause analysis, drive permanent solutions, and support the business' commitment to service excellence. What you’ll do: Lead the IT problem management process, aligned with ITIL best practices Conduct root cause analysis and implement long-term fixes Work cross-functionally with incident and service teams Maintain the Known Error Database (KEDB) Collaborate with stakeholders to … improve outcomes Monitor performance and report to senior leadership Drive continuous improvement and develop team capability What we’re looking for: Strong background in IT problem management (ideally in higher education) Skilled in root cause methodologies (5 Whys, Fault Tree Analysis, etc.) Excellent communication, leadership, and analytical skills Passion for delivering outstanding IT service and user experience Apply More ❯

Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. The successful candidate … will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve incident and problem management. … Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts and architectures. Awareness of business-critical More ❯

applicants Join to apply for the Senior Technical Engineer-Windows role at W3Global Proficient in Windows Operating System and Microsoft Cluster environments Experience with DevOps tools orchestration and configuration management (Ansible, Jenkins, Puppet) Skilled in scripting with Python and Shell for data management tasks Experience with VMware Virtualization Hypervisor Knowledge of networking, TCP/IP, port management … Windows OS and Microsoft Cluster environments Experience with DevOps tools: Ansible, Jenkins, Puppet Scripting skills in Python and Shell Experience with VMware Hypervisor Networking knowledge: TCP/IP, port management, firewalls Mulesoft and Postman experience API development and integration Detailed Job Description Role: Senior Technical Engineer Extensive experience with Microsoft Windows in regulated financial organizations Interaction with application and … infrastructure teams Understanding of functional and business requirements Problem identification and resolution Participation in stakeholder calls Analytical and problem management skills Implementation of best practices in projects Skills Mandatory Skills: Bash/Shell scripting, Linux administration (CentOS, RedHat, SUSE, Ubuntu, Oracle Linux) Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Accounting Referrals More ❯

functional requirements and translate business needs into technical specifications. Proactively identify problems and resolve them to maximize customer satisfaction. Participate in stakeholder and delivery team calls. Demonstrate analytical and problem management skills. Suggest and implement industry best practices in projects as applicable. Technical Skills: Proficient in Windows Operating System and Microsoft Cluster environments. Experience with DevOps tools such … as Ansible, Jenkins, Puppet for orchestration and configuration management. Good scripting experience in Python and Shell for data management tasks. Experience with VMware Virtualization Hypervisor. Knowledge of networking, TCP/IP port management, and firewalls. Experience with Mulesoft and Postman. Development of APIs and integration with Ansible playbooks, etc. #J-18808-Ljbffr More ❯

Engineer skilled in managing costs across an Azure portfolio, delivering reliable cost reporting, performance telemetry, and cloud environment optimization. Develop FinOps processes for effective cost management. Governance of cost management, financial reporting, and workload risk management on Azure; act as the point of contact for issues, incidents, or problems. Support ITIL processes such as incident, change, and problem management. Ensure adherence to standards and operating procedures to maintain quality, productivity, and controls compliance. Collaborate with the team and automation tools to enforce cost management policies. Support Azure VM lifecycle management aligned with cloud management processes. Engage with external support partners for system maintenance, support, and troubleshooting as needed. The ideal candidate will demonstrate: Strong … troubleshooting and problem-solving skills. Experience with Entra ID; previous support and development experience with Azure and/or AWS. Microsoft Azure Administrator Certification. Experience with infrastructure as code (ARM, Bicep, Terraform). Proficiency in scripting and command-line tools (JSON, Python, PowerShell). 5-10 years of experience in system administration, infrastructure development, or related fields. Experience managing More ❯

risks/issues and contribute to mitigate the same. Participate in crisis calls for service recovery, MIRs and SIPs. Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence. Work on critical/complex incidents and ensure completion within agreed deadlines. Participate in POCs and other technical initiatives. … process improvement, automation to improve efficiencies and reduce toil. Enterprise focus – building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features. Knowledge of Service Management (Change, Incident and Problem) and Agile methodologies. Ability to work independently with minimal supervision and with sense of ownership and accountability. Strong written, verbal, and interpersonal communication skill. … Sterling Secure Proxy, Sterling External Authentication Server etc. Excellent general knowledge of file transfer protocols (e.g. sFTP, AS2, C:D, FTPS, HTTPS) and products. Knowledge of cryptography/key management (SSL/TLS, SSH, PGP/GPG etc.) and data security Ability to manage application support operations, resiliency and availability including monitoring of system health and performance. Analyse and More ❯

difference in the world! Discover more at www.necsws.com Job Description To be part of a team responsible for providing Database and Application services to Local Government clients and the management of associated 3rd parties providing technical support for applications provided by NECSWS. To provide a high-quality Incident, Change, and Problem Management service to a large portfolio … hosting services. Working with contracted SLAs and delivering best-in-class services. The primary functions will be to provide database/application administration and support as and when required. Management of Oracle, SQL Server, and Postgres Databases. Administration of applications. Providing DBA and Application support services. Setup, management, and support of databases and applications. Producing standard documentation and … procedures. Problem management, working to eliminate repeat incidents. Ensure compliance with NEC quality standards. Available to work and operate within call-out structure for out-of-hours and some weekend working requirements - this will be 7 days 1 in 4 weeks - just to be available on standby. Qualifications Essential Minimum 3 years Oracle 12c/19c +Postgres 11+ More ❯

teams and stakeholders to ensure timely incident resolution. -Provide high-level communications and stakeholder updates during critical incident bridges. -Liaise with process leads and business units to ensure structured problem management follow-up. -Maintain thorough documentation and incident logs for reporting and audit purposes. Required Skills and Experience: -Extensive experience in managing Major Incidents in complex, large-scale … global banks. -Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end. -Strong communication, leadership, and coordination skills. -Familiarity with ITIL framework and incident/problem/change management tools. -Comfortable working on rotational shifts, including nights and weekends. Priyanka Sharma Senior Delivery Consultant Office: 02033759240 Email: psharma@vallumassociates.com More ❯

Ensure effective communication with relevant stakeholders within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents … disruption and downtime within the data centre. Proven experience in managing IT service desk operations, preferably in a data centre or mission-critical environment. Strong knowledge of IT service management frameworks, such as ITIL, and experience implementing ITIL processes. Experience managing a 24x7 service desk or support team in a high-pressure environment. Excellent leadership and team management More ❯

Ensure effective communication with relevant stakeholders within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents … disruption and downtime within the data centre. Proven experience in managing IT service desk operations, preferably in a data centre or mission-critical environment. Strong knowledge of IT service management frameworks, such as ITIL, and experience implementing ITIL processes. Experience managing a 24x7 service desk or support team in a high-pressure environment. Excellent leadership and team management More ❯

help resolve critical incidents and service issues. Lead a small cross-functional product team focused on customer and retailer-facing technologies. Own and evolve the roadmap for CRM, case management, and contact centre tools. Collaborate with stakeholders to gather requirements and maintain a prioritised feature backlog. Work with internal and external tech teams to deliver features into production. Support … incident and problem resolution to ensure system stability and reliability. Monitor key performance metrics and drive improvements based on data insights. Your Profile Proven experience as a Product Owner or in a similar role within product or service management. Background in leading or managing a technical or cross-functional team. Hands-on experience with call centre, telephony, or CRM … OpenText). Familiarity with GDPR and secure handling of personal data (PII). Strong understanding of software development life cycles and agile practices. Experience with ITIL frameworks, incident/problem management, and second-line support. More ❯

help resolve critical incidents and service issues. Lead a small cross-functional product team focused on customer and retailer-facing technologies. Own and evolve the roadmap for CRM, case management, and contact centre tools. Collaborate with stakeholders to gather requirements and maintain a prioritised feature backlog. Work with internal and external tech teams to deliver features into production. Support … incident and problem resolution to ensure system stability and reliability. Monitor key performance metrics and drive improvements based on data insights. Your Profile Proven experience as a Product Owner or in a similar role within product or service management. Background in leading or managing a technical or cross-functional team. Hands-on experience with call centre, telephony, or CRM … OpenText). Familiarity with GDPR and secure handling of personal data (PII). Strong understanding of software development life cycles and agile practices. Experience with ITIL frameworks, incident/problem management, and second-line support. More ❯

enhance the customer experience for both CAE's internal and external clients. This will be achieved by: Support - The NOC Senior Engineer will play a key role in the Problem Management process whilst also being available as an escalation point for CAE's Senior NOC team where required for technical and Major Incident escalation. Managed Service Delivery - Identifying … and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing … cause of Major Incidents, Problems and development identified as necessary following such events, owning them until full resolution Leading the NOC for best practise in both Major Incident and Problem Management processes. Ability to communicate at all levels inside and outside the business in both written and verbal form. Identifying, developing and implementing opportunities for continual service improvement. More ❯

crucial role in managing the design, development, testing, and smooth operation of our applications. You will deliver development and test services to our business, responsible for tool selection, vendor management, and the technical roadmap for one or more Royal London applications, ensuring continuous improvement in availability, currency, and commerciality. This is an exciting opportunity for an individual with a … strong technical background and a passion for problem-solving to contribute to our organisation's growth and success. This is a progressive role within the pensions applications team, delivering scalable solutions to our customers and employees. You will have the opportunity to work on various initiatives across pensions, collaborating with stakeholders across the group. This role supports our values … of strengthening customer mutual choice by providing sustainable technology solutions. About the role Provide problem management and incident resolution (production support) for the platform. Build trusting relationships with key stakeholders and internal customers. Offer expertise on methods and tools needed to deliver change through the specialist platform. Ensure technical upgrades and maintenance are scheduled, working closely with relevant More ❯

portfolio, delivering reliable cost reporting and performance telemetry and optimising the cloud environments. The successful candidate will develop FinOps processes to ensure effective cost management. Governance of the cost management, financial reporting and risk management of workloads on Azure platform and act as point of contact for any issues, incidents or problems. Supporting ITIL processes – incident, change management and problem management. Driving the adherence to standards and operating procedures to ensure quality, productivity and controls compliance. Working with the wider team and automation tooling to ensure enforcement of cost management. Support the Azure VM lifecycle management in line with the Cloud Management process. Engaging and building relationships with external 3rd party support partners as … needed for system maintenance/support/troubleshooting We’re looking for an Azure FinOps Engineer who can demonstrate the following experience; Demonstrable troubleshooting and problem solving skills. Experience with Entra ID is essential and you’ll have previously supported and developed Azure and/or AWS. Experience with infrastructure as code (ARM\Bicep\Terraform). Experience with scripting More ❯