401 to 425 of 550 Problem Management Jobs in the UK

site backup and malware protection procedures. Ensure all jobs and issues are logged within the helpdesk and investigated as required. Evaluate and systems the support logs to produce detailed management reports and help plan future support service developments. Working with the Senior Engineer to design and implement network infrastructure to meet the client/site requirements. Manage active network … wired and wireless networks and devices Ability to work independently and as part of a team under pressure Impeccable attention to detail and commitment to quality Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Keywords - Networks, network manager, networking, switches, network infrastructure, routers, firewalls, firewall, malware, Active Directory, Azure AD More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance … of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required Skills/… Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

your responsibilities will include: Managing and supporting production business systems and internal users Attending regular meetings with third-party suppliers and internal service reviews Handling Service Requests, Incidents, and Problem Management tasks, resolving issues independently or with team members Utilizing strong SQL knowledge and troubleshooting experience Participating in systems integration projects Managing application systems Experience with banking or More ❯

and realizing their potential. Eclipse Client Service is rapidly growing and needs your help! Eclipse Service Consultants are an integral part of the Eclipse platform, a cloud-native investment management solution, working both with our clients and our R&D teams. We collaborate with product and engineering and provide product feedback as key stakeholders and the voice of the … skills, and ability to explain technical issues to non-technical users Understanding of financial markets and related processes Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes Experience training employees on a growing team Understanding of project management best practices Thank you for your interest in SS More ❯

containerised services Participate in an on-call rotation to ensure system reliability Your Profile Essential Solid hands-on AWS experience in a DevOps setting Background in incident, change, and problem management Strong with Prometheus, Grafana, Splunk, and PromQL Proficient in scripting (Python, Go, Bash, SQL) Skilled in GitHub, CI/CD, and Kubernetes operations Desirable Experience with Terraform … or CloudFormation Advanced log analysis with Splunk Strong problem-solving and analytical thinking Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at Stott and May by 2x Sign in to set job alerts for “Senior Site More ❯

benefits to user needs and to the business case. You can work with development teams to manage scope within commercial constraints such as budget restrictions or deadlines. Stakeholder and problem management: You can identify important stakeholders, tailoring communication to their needs, and work with teams to build these relationships across the project’s lifecycle stages. You have good … communications skills, able to articulate the problem and help others to understand its impact. You can use evidence to build consensus to deliver the best outcome. Operational management: You know how to make operations efficient, acting as the escalation point for major operational issues. You can work closely with leaders of operational delivery teams in an organisation. Additional More ❯

group, including AMS/partner oversight and feedback. Define team topologies for delivery. Foster a culture of team-driven decision-making, trust, and collaboration, inclusive of peers within Product Management and Platform teams. Coach teams to improve collaboration and outcomes. Assess and propose continuous improvement strategies, including resourcing strategies (e.g., insourcing) to build team capacity and capabilities. Position will … have direct supervisory responsibility for 3-6 individuals, with an extended team located in Bangalore, India. Portfolio Management: In alignment with Product Managers, be accountable for the ERP FICO delivery portfolio, from intake and prioritization to release management and operations. This includes dependency management and capacity planning. Oversee robust release management, ensuring alignment with platform teams … processes supported by ERP applications by practicing effective IT general controls (ITGC) and adherence to GxP requirements. Serve as the point of escalation for delivery issues and roadblocks. Stakeholder Management & Communication: Maintain clear communication channels with stakeholders related to the delivery and support of FICO products. Build strong relationships with internal technical leaders, service providers, supplier managers, and business More ❯

benefits to user needs and to the business case. You can work with development teams to manage scope within commercial constraints such as budget restrictions or deadlines. Stakeholder and problem management: You can identify important stakeholders, tailoring communication to their needs, and work with teams to build these relationships across the project’s lifecycle stages. You have good … communications skills, able to articulate the problem and help others to understand its impact. You can use evidence to build consensus to deliver the best outcome. Operational management: You know how to make operations efficient, acting as the escalation point for major operational issues. You can work closely with leaders of operational delivery teams in an organisation. Additional More ❯

Management. Maintain accurate and timely updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations. Participate in the change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades. Collaborate closely with Australian-based Engineers during shift handovers, ensuring full context and documentation … including Cisco, Ciena, Nokia, and Fortinet (routers, switches, firewalls) Skilled in network performance troubleshooting and event triage within complex global network environments Familiarity with Data Centre environments including rack management, power, and thermal considerations Understanding of security compliance and physical access control processes within telecommunications facilities Hands-on experience with service management systems (Jira Service Management or … similar) across incident, change, and problem management workflows Working knowledge of ITIL v3 or v4 principles including Service Operations and Service Transition Competent in executing and reviewing Method of Procedures (MOPs) for planned work and changes Experience with monitoring, alerting, and observability platforms such as Observium, MCP by Ciena, and New Relic Clear and calm communicator with the More ❯

Management. Maintain accurate and timely updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations. Participate in the change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades. Collaborate closely with Australian-based Engineers during shift handovers, ensuring full context and documentation … including Cisco, Ciena, Nokia, and Fortinet (routers, switches, firewalls) Skilled in network performance troubleshooting and event triage within complex global network environments Familiarity with Data Centre environments including rack management, power, and thermal considerations Understanding of security compliance and physical access control processes within telecommunications facilities Hands-on experience with service management systems (Jira Service Management or … similar) across incident, change, and problem management workflows Working knowledge of ITIL v3 or v4 principles including Service Operations and Service Transition Competent in executing and reviewing Method of Procedures (MOPs) for planned work and changes Experience with monitoring, alerting, and observability platforms such as Observium, MCP by Ciena, and New Relic Clear and calm communicator with the More ❯

will be key to minimising disruption, maintaining stakeholder confidence, and driving improvements that protect service performance and operational resilience. What you'll be doing Lead the end-to-end management of high-priority and critical incidents, ensuring fast restoration of service with minimal business impact. Act as the primary point of contact for senior stakeholders during incidents, delivering clear … timely and strategic communication. Coordinate technical and business resources to resolve incidents quickly and effectively. Own and continuously improve the Priority Incident Management process in alignment with ITIL best practices. Conduct post-incident reviews, identify root causes and trends, and collaborate with Problem Management to prevent recurrence. Produce executive-level incident reports and summaries. Work closely with … annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies. CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over More ❯

Responsibilities Provide onsite support five days a week, ensuring seamless service delivery. Engage in floorwalking to build strong relationships with staff and the CIO. Implement ITIL processes for effective problem management and escalation handling. Conduct forecasting and manage financial aspects of service delivery. Triage issues promptly and coordinate with technical resources to resolve them efficiently. Essential Skills Proven … experience in service management. Expertise in ITIL methodologies. Strong stakeholder management skills. Why Work Here? Join a dynamic team in a healthcare environment where you can make a significant impact on service delivery. Benefit from opportunities to develop professional relationships and enhance your skills in a supportive workplace. Work Environment The role requires onsite presence within a healthcare organisation More ❯

and realizing their potential. Eclipse Client Service is rapidly growing and needs your help! Eclipse Service Consultants are an integral part of the Eclipse platform, a cloud-native investment management solution, working both with our clients and our R&D teams. We collaborate with product and engineering and provide product feedback as key stakeholders and the voice of the … skills, and ability to explain technical issues to non-technical users Understanding of financial markets and related processes Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes Experience training employees on a growing team Understanding of project management best practices Thank you for your interest in SS More ❯

Management. Maintain accurate and timely updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations. Participate in the change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades. Collaborate closely with Australian-based Engineers during shift handovers, ensuring full context and documentation … including Cisco, Ciena, Nokia, and Fortinet (routers, switches, firewalls) Skilled in network performance troubleshooting and event triage within complex global network environments Familiarity with Data Centre environments including rack management, power, and thermal considerations Understanding of security compliance and physical access control processes within telecommunications facilities Hands-on experience with service management systems (Jira Service Management or … similar) across incident, change, and problem management workflows Working knowledge of ITIL v3 or v4 principles including Service Operations and Service Transition Competent in executing and reviewing Method of Procedures (MOPs) for planned work and changes Experience with monitoring, alerting, and observability platforms such as Observium, MCP by Ciena, and New Relic Clear and calm communicator with the More ❯

group, including AMS/partner oversight and feedback. Define team topologies for delivery. Foster a culture of team-driven decision-making, trust, and collaboration, inclusive of peers within Product Management and Platform teams. Coach teams to improve collaboration and outcomes. Assess and propose continuous improvement strategies, including resourcing strategies (e.g., insourcing) to build team capacity and capabilities. Position will … have direct supervisory responsibility for 3-6 individuals, with an extended team located in Bangalore, India. Portfolio Management: In alignment with Product Managers, be accountable for the ERP FICO delivery portfolio, from intake and prioritization to release management and operations. This includes dependency management and capacity planning. Oversee robust release management, ensuring alignment with platform teams … processes supported by ERP applications by practicing effective IT general controls (ITGC) and adherence to GxP requirements. Serve as the point of escalation for delivery issues and roadblocks. Stakeholder Management & Communication: Maintain clear communication channels with stakeholders related to the delivery and support of FICO products. Build strong relationships with internal technical leaders, service providers, supplier managers, and business More ❯

Management. Maintain accurate and timely updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations. Participate in the change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades. Collaborate closely with Australian-based Engineers during shift handovers, ensuring full context and documentation … including Cisco, Ciena, Nokia, and Fortinet (routers, switches, firewalls) Skilled in network performance troubleshooting and event triage within complex global network environments Familiarity with Data Centre environments including rack management, power, and thermal considerations Understanding of security compliance and physical access control processes within telecommunications facilities Hands-on experience with service management systems (Jira Service Management or … similar) across incident, change, and problem management workflows Working knowledge of ITIL v3 or v4 principles including Service Operations and Service Transition Competent in executing and reviewing Method of Procedures (MOPs) for planned work and changes Experience with monitoring, alerting, and observability platforms such as Observium, MCP by Ciena, and New Relic Clear and calm communicator with the More ❯

London with regular travel between sites Work pattern - this is a full-time position however we are happy to discuss flexible working This role will form part of a management escalation on-call rota LCP is a leading independent consultancy that uses powerful analytics fused with human expertise to shape a more positive future. We provide market-leading capabilities … to be an AI-enabled and data-driven organisation, we seek a Head of Service and Automation who can bring established experience devising and successfully implementing modern Support, Service Management and related automation strategies. Reporting to the CIO, you will have a background in building and developing high-performing teams who thrive in a dynamic and increasingly international environment. … skills. Devise and implement data-driven metrics that demonstrate the business value of strategic goals and evidence successful delivery against them. Act as a technical authority within the Service Management field, supporting teams within and beyond the Digital Services department, to streamline and automate processes. Act as the owner for our ITIL processes and policies, including managing documentation, enhancement More ❯

firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . The Regulatory Case Management Service (RCMS) is a core capability underpinning our critical regulatory workflows. It supports our frontline Regulatory staff, by standardising workflows, ensuring high-quality data for improved decision-making, and driving … ongoing development of the RCMS, establishing business-led product ownership, evolving ways of working, embedding effective change governance and mechanisms for measuring service ‘health’ Define and drive the case management strategy and roadmap, collaborating with stakeholders to align with the broader FCA strategy Take ownership of regulatory case management workflows, promoting continuous improvement and prioritising optimisation to deliver … next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here ) Minimum Extensive experience of managing products and operational services, including service and product management using case management platforms such as Salesforce Experience of building and optimising business workflows and processes to enhance efficiency and effectiveness Strong people leader with experience of leading More ❯

new and emerging IS technology and IS industry practices, bringing learning into HE; all within in the scope of the relevant IS solutions. Collaborates with users in projects and problem management to maintain, develop and deploy the best feasible and most- cost efficient IS solutions/services for the business. Ensures solution documentation and training material are well …/services, or the changing of existing SAP solutions/services. Consults the users to identify and learn about current procedures and to clarify further requirements. Supports the installation, management, maintenance, and optimization of all SAP processes related to the area of responsibility. Provides guidance to IS project management and IS delivery unit team in how to utilize More ❯

and trade flow and post-trade issues Managing team chats, queues and mailboxes to ensure requests are being actioned in a timely manner with appropriate prioritization Ensuring incident and problem management procedures are followed and performing analysis to determine trends and patterns Assist with product testing and project work Working within a shift rota to provide London support … during major upgrades and out of hours testing Experience/Competencies Essential: Strong hands-on support experience of a trading platform within a financial institution Strong leadership and team management skills, with experience in leading cross-functional teams, preferably within the Front Office Excellent working knowledge of the FIX protocol Ability to convey expected behaviour of industry-standard algorithms … experience with containerization technologies like Docker and orchestration platforms like Kubernetes. Exposure to supporting message-based architecture Working knowledge of at least one buy-side or sell-side Order Management System Experience with industry-standard monitoring tools (ITRS or similar) Job Band & Level: Manager, 7 #LI-Hybrid #LI-MID Not The Perfect Fit? Concerned that you may not meet More ❯

wireless networks and devices Ability to work independently and as part of a team under pressure Experience in the education sector is desirable but not essential Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Hours – Monday – Friday - 08:00 -16:30 Keywords – line support, 2nd line, 2nd line support, IT More ❯

wireless networks and devices Ability to work independently and as part of a team under pressure Experience in the education sector is desirable but not essential Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Hours - Monday - Friday - 08:00 -16:30 Keywords - line support, 2nd line, 2nd line support, IT More ❯

service reviews are delivered, and customers receive exceptional value. You'll collaborate closely with internal technical teams and play a key part in Service Transition , Incident/Change/Problem Management , and ongoing service improvement . If you thrive in fast-paced environments, love building relationships, and are passionate about delivering top-tier service in a technically complex More ❯

in engagement across the business and presenting metrics to demonstrate the successful delivery of services. As the Senior Service Delivery Manager, you will also manage significant outages and provide problem management. You will work closely across the Technology function to ensure successful delivery of services to the business and help shape the operating model. You will also pick up … the team. We will also provide you with support and further training to keep you up to date with the newest technologies to develop your skills further. Department: Project Management Project Location(s): London - United Kingdom Compensation: 65.000 GBP P/A Responsibilities As a senior delivery manager, you will be accountable for the effective delivery of complex high More ❯

to work independently and as part of a team under pressure Impeccable attention to detail and commitment to quality Experience in the education sector is desirable. Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Ability to assess and re-prioritise workloads when circumstances or demands change Ability to take the More ❯