76 to 100 of 224 Problem Management Jobs in the UK

Description Infrastructure Engineer Leidos is seeking an experienced Infrastructure Engineer to be part of a team maintaining and supporting an IT service management tool (ServiceNow) for a large organisation. This role predominantly requires hands-on experience with Linux administration, automation, and system integration and some basic Windows Experience. The … employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (DV). Key Responsibilities: System Administration & Configuration Management: Manage and maintain Red Hat Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows … Servers running ITSM agents. Troubleshooting & Root Cause Analysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Address and mitigate system-related incidents while implementing proactive solutions. Performance Monitoring & Optimization: Utilize tools to monitor and fine-tune system performance. Security & Compliance: Ensure adherence to industry best practices More ❯

application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as … Proactive Monitoring: Drive proactive detection and prevention of incidents across Retail applications. Continuous Improvement: Lead ongoing enhancements in support processes, tools, and technologies. Documentation Management: Ensure Retail application documentation is complete, current, and valuable. Bug Fixes & Security: Oversee bug resolution and implementation of security enhancements. Reporting: Deliver regular performance … and SOAP architectures. Skilled in managing P1/P2 incidents , business impact analysis, root cause investigations, and change coordination. Strong grasp of IT service management practices; ITIL v4 certification or equivalent preferred. Proactive Monitoring : Hands-on experience with tools like Dynatrace , Azure Application Insights , or similar platforms. Ability to More ❯

providing expert-level support, managing escalations, and leading complex technical solutions for Centerprise's Managed Service customers. This requires an individual with excellent communication, problem-solving skills, and crucially - the ability to proactively work to a resolution and deliver a high-quality outcome through independent and collaborative working. The … Ci facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations. The role requires management and implementation experience of: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group … Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances In the role More ❯

requires strong communication skills to collaborate effectively with both technical and non-technical stakeholders. You will be responsible for data governance, data modelling, metadata management, and ensuring compliance with data standards. Key Responsibilities: 1. Data Architecture & Engineering Design and implement scalable data architectures that align with business objectives. Work … designs and solutions. Create visual presentations and reports to communicate insights to stakeholders. Collaborate across multidisciplinary teams and advocate for data best practices. 4. Problem-Solving & Innovation Identify and address data-related issues using analytical and problem-management techniques. Explore innovative tools and methodologies for improving data … proficiency in Java, SQL, Python, SparkSQL, and PySpark. Experience with Microsoft Power Platform (PowerApps, Power Automate, etc.). Good understanding of data governance, metadata management, and compliance frameworks. Ability to communicate effectively with both technical and non-technical stakeholders. Experience in data modelling, data profiling, and source system analysis. More ❯

system, managing issues through to resolution with professional communication. Query databases and logging tools to identify and resolve system issues. Follow Change, Incident, and Problem Management procedures. Contribute to technical documentation, user guides, and participate in continuous improvement and knowledge sharing within the team. Candidate Profile: Bachelor's … aspirations to develop a career in technical support and cloud systems. Familiarity with application support, troubleshooting, or software development concepts. Willingness to learn Service Management processes such as Incident, Problem, and Change Management. Enthusiasm for learning Microsoft technologies like Azure, Azure DevOps, and SQL databases. Strong communication skills … collaborative attitude, and dedication to excellent customer service. Logical problem-solving skills and eagerness to grow in a dynamic support environment. Reply is an Equal Opportunities Employer committed to diversity and fair employment practices. We welcome applicants and provide reasonable adjustments during the recruitment process. More ❯

technologies such as storage, networks, or Firewalls. Technical Leadership: Serve as a go-to technical escalation point for internal teams, showcasing your expertise and problem-solving abilities. Collaborative Problem-Solving: Work closely with Service Managers and Service Desk Managers to tackle escalated issues, ensuring swift and effective resolutions. … Service Transition: Contribute your technical expertise to exciting transitions, playing a key role in onboarding new clients into Littlefish's portfolio. Incident Management: Monitor and progress incidents, changes, and requests, maintaining high service levels and customer satisfaction. Mentorship: Share your knowledge and experience by coaching and mentoring other team … routing, Firewall, and VPN would be an advantage. Awareness of automation tooling such as Terraform and Bicep would be beneficial. Knowledge of network security management, both on-premises and cloud-based. Demonstrated experience in resolving complex technical issues and incidents, with a clear, evidence-based approach to problem More ❯

technologies such as storage, networks, or Firewalls. Technical Leadership: Serve as a go-to technical escalation point for internal teams, showcasing your expertise and problem-solving abilities. Collaborative Problem-Solving: Work closely with Service Managers and Service Desk Managers to tackle escalated issues, ensuring swift and effective resolutions. … Service Transition: Contribute your technical expertise to exciting transitions, playing a key role in onboarding new clients into Littlefish's portfolio. Incident Management: Monitor and progress incidents, changes, and requests, maintaining high service levels and customer satisfaction. Mentorship: Share your knowledge and experience by coaching and mentoring other team … routing, Firewall, and VPN would be an advantage. Awareness of automation tooling such as Terraform and Bicep would be beneficial. Knowledge of network security management, both on-premises and cloud-based. Demonstrated experience in resolving complex technical issues and incidents, with a clear, evidence-based approach to problem More ❯

overall efficiency of our operations. What You'll Do: Client Advocacy: Champion our clients' needs, providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and … problem management, and service improvement initiatives. Technical Troubleshooting: Leverage your software expertise to triage, reproduce, and resolve client-reported defects within SLAs. System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance … client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability to translate technical concepts for diverse audiences. Analytical Prowess: A strong analytical mindset to dissect complex More ❯

practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most … and improve business performance SLO's. 2+ years of experience with Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (Root Cause Analysis) and retrospective analysis. 2+ or more years in hands-on technical roles (such as site reliability engineer, software engineer, DevOps … engineer, infrastructure engineer). Experience with infrastructure management across multiple cloud and on-premise environments using tools such as Terraform, Bicep, PowerShell, Ansible. Knowledge of fundamental cloud security (e.g., identity and access management, firewalls, etc.) Strong collaboration and communication skills in a hybrid environment using Microsoft Teams, email More ❯

the Security Production Assurance & Compliance Lead as required. Raise and build consensus around issues or escalations and enable timely resolution. Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence. Review Service Provider capacity plan to ensure it has enough capacity … from Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance. You will support incident and problem management teams in prioritisation of security issues and serve as an active participant in the security governance processes. Manage and develop the compliance … PowerBI), by unifying reports and metrics from various sources (e.g. spreadsheets and SaaS platforms.) Excellent and relevant experience in a similar infrastructure or technology management leadership role Proven understanding of change management processes in a fully change managed environment (ITIL) Excellent interpersonal skills, ability to negotiate and influence More ❯

Act as a key liaison between internal stakeholders, managed service providers, and external vendors to ensure operational continuity and alignment with business objectives. Infrastructure Management Oversee the day-to-day performance and availability of core infrastructure systems, including networks, servers, storage, and cloud services. Monitor infrastructure platforms proactively to … units. Service Operations & Technical Support Provide third-line support across infrastructure layers, supporting internal users and IT service desk teams. Maintain and enforce access management protocols for infrastructure components and enterprise applications. Lead incident resolution efforts involving infrastructure systems, ensuring timely escalation to third-party experts when required. Vendor … Microsoft 365 security posture across the organization. Manage the configuration and policy enforcement of Microsoft Intune, including compliance and device security baselines. Oversee vulnerability management and endpoint patching activities in partnership with external security consultancies. Administer firewall configurations and ensure consistent deployment across all locations and platforms. Maintain antivirus More ❯

India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You'll need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a … on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services with business needs. Support IT strategy development, focusing on innovation and new technologies. Lead service improvement initiatives and coach team … digital innovation. Enhance the reputation and visibility of IT across the business. Maintain compliance with GDPR, environmental, and quality standards. Efficient incident, change, and problem management. Required Experience: Proven track record in IT service delivery and project management. Strong experience in service improvement, stakeholder management, and team leadership. More ❯

India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You'll need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a … on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services with business needs. Support IT strategy development, focusing on innovation and new technologies. Lead service improvement initiatives and coach team … digital innovation. Enhance the reputation and visibility of IT across the business. Maintain compliance with GDPR, environmental, and quality standards. Efficient incident, change, and problem management. Required Experience: Proven track record in IT service delivery and project management. Strong experience in service improvement, stakeholder management, and team leadership. More ❯

a high level of quality for the production systems supporting the FI businesses. Day-to-day Responsibilities : Application Monitoring and follow up Incident and Problem Management Knowledge Management and Documentation Maintenance and enhancement Project and specific tasks Qualifications Candidate Profile : First class degree of top university and … scientific background (ability to problem solve) High motivation to learn in a complex and very stressful environment. Logic and critical thinking The role focuses specifically on Rates products; Rates knowledge would be appreciated. IT SKILLS : Good knowledge of FX business and electronic trading principles: Spot/Outright pricing, Fixings More ❯

for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients. Hybrid Rota (3 x different weekly shifts) - Office =8:00am … V), and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs. Incident & Problem Management Own and manage complex incidents from initial diagnosis to full resolution. Follow ITIL-aligned processes for escalation and management of incidents. … infrastructure projects, such as server upgrades, cloud migrations, and network improvements. Support the on boarding of new clients, including hardware and software configuration. Client Management & Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service delivery. More ❯

shift pattern (7am to 7pm), operating on a four days on, four days off rotation. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and excellent customer service skills. An Application Support Engineer in the L1.5 role requires a solid understanding of database management, various … operating systems, and multiple programming languages. They are responsible for performing and managing basic to moderate production support tasks, including incident, change, and problem management, as well as monitoring production processing. The L1.5 role aligns with the ITIL framework and escalates to L2 or L3 based on the … when necessary. Required education None Preferred education Bachelor's Degree Required technical and professional expertise To handle incoming technical support incidents requests and changes. Management of personal call queue ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls More ❯

least 2 days a week. Also, there may be requirement to be on customer site. Role Type: Permanent Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the … latest patch on monthly/quarterly bases. Patch Management also provide software deployment to ensure all customers core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard … process and tools. The service is governed and controlled by the Release team. Patch Management is a global service delivered from the UK, India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of More ❯

the solutions you prioritize align seamlessly with business objectives. This position provides a unique opportunity to lead and shape the trajectory of our Content Management capabilities, delivering transformative experiences for Pet Owners across the globe. You will be responsible for the technical vision of the product (application and integration … and future solutions maintained with minimum disruption according to technical and business needs. Contribute to meet delivery plans & objectives, typically in sync with product management, enterprise architecture and business analyst team. Contribute to the tech product evolution strategy and model. Ensure proper usage of design & build processes and documentations … in line with IT standards, guidelines, and methodologies. Implement effective IS/IT change and release management, test planning and execution, incident and problem management practices. Lead continuous improvement activities where needed. Manage remote team and operational governance with third party suppliers. Oversee and facilitate research, evaluation More ❯

line. Operating within a managed service environment, you will maintain a range of digital services, data services, and platform offerings. You will maintain application management procedures and documentation and manage application enhancements through to live operation. Key responsibilities Incident and problem management Ensuring that all requests for … procedures, and suggesting ways to improve those processes over time Delivering resolutions to live incidents within SLA, prioritising service availability Taking the lead in problem investigation/root cause analysis and delivering resolutions that prevent recurrence and minimise technical debt Providing out of hours support where necessary - shifts managed … incidents. Maintaining infrastructure, ensuring compliance, upgrading live services and right-sizing with a focus on both cost and sustainability A detailed understanding of DNS management including records, zones, security, performance and load balancing. Able to diagnose and resolve DNS issues and develop processes that reduce manual effort required for More ❯

This role will be responsible for ensuring the success of multiple assigned accounts. Mandata provides integrated transport management software solutions to road transport businesses operating throughout the UK and Ireland. Haulage operators of all sizes use our suite of products to manage their operations from orders to invoice. Our … documentation into Salesforce. The Customer Success Manager is a champion for their accounts into Mandata. This may include taking lead roles in major incidents, problem management, change and release management. The CSM role provides focus for production systems and is not intended to duplicate any project functions that … quarterly/annual contract renewals and whether they are invoiced on time and cash collection is maximised. Responsible for effective cost control and time management in the performance of the duties. Any other ad hoc duties that may be assigned from time to time. Knowledge and expertise that matter More ❯

Technology powers everything we do at Man Group. Our teams ensure the firm has a robust tech platform that facilitates alpha generation, portfolio management, trade execution, operations, compliance, risk management and accounting, as well as providing "firm-wide" end user collaboration tools. We are continually investing in our … both quantitative and discretionary investment management. Description of the role: The OMS Support team provides 1st and 2nd line application support across our Order Management systems, covering both systematic and discretionary order flow. Each day provides the opportunity to work with our investment professionals, traders, operations team and technologists … to ensure we can efficiently realise alpha across the markets we trade. We are currently undertaking a strategic renewal of our Order Management systems and is therefore a great time to be part of the team with the opportunity to influence how we can improve the experience for our More ❯

experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focusing purely on our client's requirements and delivering the highest standards of service … our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, working as instructed More ❯

experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focusing purely on our client's requirements and delivering the highest standards of service … our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, work as instructed More ❯

and applications, used to provide support at all levels. Ability to develop code fixes and minor system enhancements. Participation in code reviews and release management, acting as Support SME for applications within the domain. Creation and maintenance of an Application Support knowledge base, documenting issues and resolutions. Provision of … ad-hoc reports for users, including management information, audit extracts, and support for business or project needs. Continuous improvement initiatives to streamline business and IT processes. Installation of new products and upgrades of existing platforms. Serving as a SME and providing technical guidance to development teams on programmatic testing … or customer-facing applications. Strong SQL skills, with the ability to apply complex JOINs and optimize queries across platforms like SQL Server and MySQL. Problem-solving skills with the ability to develop innovative solutions within governance frameworks. Incident management skills, including leading issues from start to resolution and More ❯

the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for … the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide … appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Company application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd More ❯