76 to 100 of 144 Problem Management Jobs in the UK

continuous service improvements while collaborating closely with onshore and offshore teams. You will also contribute to change and project delivery activities, bringing creativity to problem-solving and innovation, while being supported by a collaborative team culture that values quality, accountability, and shared success. Investigate & Resolve incidents across … cloud-based applications Monitor & Manage service performance, availability, and risk Analyse & Improve root causes through structured problem management Collaborate & Deliver with cross-functional and offshore teams Implement & Govern changes in line with best practices Optimise & Enhance application performance and reliability Engage & Coordinate with third-party vendors and stakeholders ...

internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What Youll Be Doing: Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met Act as the final … customers and internal teams to drive continuous service improvement Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools Review and manage network changes, ensuring compliance with logging, monitoring, and security standards Maintain accurate technical documentation, including diagrams and operational processes Work ...

Contribute to the standardisation and improvement of the technology estate, identifying opportunities for efficiency and scalability. Operate within ITIL frameworks, supporting change, incident, and problem management processes. Participate in an on-call or rota-based support model as required. Key Requirements of the Senior Infrastructure Engineer: Strong experience ...

manage and optimise the M365 collaboration and productivity suite, working within an agile, pod-based team. Providing comprehensive support, conducting incident, change and problem management and managing policy compliance, you'll act as an escalation point, offering oversight and guidance to 1st and 2nd line teams. With excellent … analytical, problem solving, stakeholder engagement and communication skills, you'll also serve as the primary liaison between the technical team and business stakeholders, building relationships, communicating changes and managing expectations. You'll need certification in one of the following or equivalent experience: Microsoft Dynamics 365 Customer Service Functional Consultant ...

manage and optimise the M365 collaboration and productivity suite, working within an agile, pod-based team. Providing comprehensive support, conducting incident, change and problem management and managing policy compliance, you'll act as an escalation point, offering oversight and guidance to 1st and 2nd line teams. With excellent … analytical, problem solving, stakeholder engagement and communication skills, you'll also serve as the primary liaison between the technical team and business stakeholders, building relationships, communicating changes and managing expectations. You'll need certification in one of the following or equivalent experience: Microsoft Dynamics 365 Customer Service Functional Consultant ...

With Our client is a global financial services firm that manages wealth, navigates complex markets, and designs strategic financial objectives. The firm provides risk management solutions across a variety of sectors, emphasizing long-term relationships, and innovative approaches to financial challenges. What you'll do: Lead and command major … decisively. Perform rapid risk and impact assessments (business, security, regulatory, data, downstream and reputational) and drive timely mitigation, escalation and communications. Support Change and Problem Management as required, including post-incident engagement and change risk management. Provide concise handovers of active incidents, summarizing actions, impact, and risk ...

DevSecOps - automation, secure pipelines, continuous delivery and operational excellence. FinOps - cost optimisation, cloud spend awareness and responsible resource usage. Linux & Storage - system administration, storage management and troubleshooting. Network Operations - cloud networking, connectivity, monitoring and resilience. Platforms - supporting and enhancing internal cloud platforms, tools and shared services … apply them. Ownership and initiative - learning how to investigate issues, document your findings and work with your team to resolve them. Problem management - exploring how to identify and assess problems across systems, processes and services at strategic, tactical or operational levels. Systems design - contributing to the design ...

document all issues, actions, and resolutions Manage and administer mobile devices and the telephony network Identify trends through data analysis to support effective Problem Management Liaise with external vendors and third party providers when necessary Escalate issues and collaborate closely with internal teams, including Development Support and Infrastructure … including DNS/DHCP Experience troubleshooting basic networking, software, and printing issues Excellent communication skills with a professional approach to customer service Strong time management skills and the ability to work calmly under pressure Ability to build and maintain strong customer relationships Exceptional customer service skills, with experience supporting ...

Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, root cause analysis … production. Proficient with AWS services relevant to production workloads (EKS, EC2, RDS/Aurora, S3, IAM). Infrastructure as Code with Terraform and configuration management with Ansible. Strong experience with observability tools (Grafana, Prometheus, Loki, Tempo). Understanding of SRE concepts (SLIs, SLOs, error budgets, capacity planning). Comfortable ...

issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please …/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining ...

issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please …/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining ...

issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please …/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining ...

issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please …/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining ...

suppliers. Respond to escalated incidents, diagnose issues, and implement appropriate solutions. Maintain availability of critical systems and applications. Identify recurring incidents and contribute to problem management processes. Reporting & Relationships Reports to: Infrastructure Services Team Leader Direct Reports: None Key Stakeholders Internal: Senior Management, Project Managers, Developers, Testers … Desirable) Skills & Experience Technical (Essential) Minimum 8 years’ experience in technical support and implementation roles At least 2 years providing 3rd line support Strong problem-solving and analytical skills Experience supporting diverse hardware and software environments Linux system administration (including backups and software deployment) Virtualisation platforms (e.g. VMware vSphere ...

technical product owner and subject matter expert for the firm’s Azure integrations. You will work with other applications, such as the Master Data Management system, as needed. KEY RESPONSIBILITIES//Application Management and Development Manage the configuration, deployment and ongoing support of Azure integrations. Develop, test … improve user experience. Manage vendor relationships, including coordinating support cases, overseeing service levels, and negotiating enhancements or customisations. Work closely with the internal Problem Management team. Cybersecurity and Risk Ensure applications comply with internal and external security policies and best practices. Implement controls to safeguard application data, access ...

Leadership Lead, coach, and develop a team of support engineers Manage appraisals, performance, absence, and disciplinary processes Support recruitment, onboarding, and ongoing training Escalation & Problem Management Act as the main escalation point for client issues Build strong client relationships and manage expectations Work collaboratively to resolve complex issues … Service Desk/IT Support environment Previous experience managing or leading a team Strong understanding of SLA & KPI-driven environments Excellent communication and stakeholder management skills A proactive, organised, and process-driven approach Passion for delivering outstanding customer service What’s in it for You? Opportunity to lead ...

Leadership Lead, coach, and develop a team of support engineers Manage appraisals, performance, absence, and disciplinary processes Support recruitment, onboarding, and ongoing training Escalation & Problem Management Act as the main escalation point for client issues Build strong client relationships and manage expectations Work collaboratively to resolve complex issues … Service Desk/IT Support environment Previous experience managing or leading a team Strong understanding of SLA & KPI-driven environments Excellent communication and stakeholder management skills A proactive, organised, and process-driven approach Passion for delivering outstanding customer service What’s in it for You? Opportunity to lead ...

document all issues, actions, and resolutions Manage and administer mobile devices and the telephony network Identify trends through data analysis to support effective Problem Management Liaise with external vendors and third party providers when necessary Escalate issues and collaborate closely with internal teams, including Development Support and Infrastructure … including DNS/DHCP Experience troubleshooting basic networking, software, and printing issues Excellent communication skills with a professional approach to customer service Strong time management skills and the ability to work calmly under pressure Ability to build and maintain strong customer relationships Exceptional customer service skills, with experience supporting ...

role The Service Desk is currently a team of ten and are the single point of contact for Heywood customers for incident management and service requests. Your daily tasks will include: Provide a first-class, professional, and responsive support service to Heywood customers, both internal and external Investigate … customers to determine the appropriate urgency and assess the impact on their operations Identify common sources of incidents and provide comprehensive information to the Problem Management team so that they can minimise the rate and impact of recurring incidents About Us Heywood combines a passion for software with ...

DevSecOps automation, secure pipelines, continuous delivery and operational excellence. FinOps cost optimisation, cloud spend awareness and responsible resource usage. Linux & Storage system administration, storage management and troubleshooting. Network Operations cloud networking, connectivity, monitoring and resilience. Platforms supporting and enhancing internal cloud platforms, tools and shared services Youll be part … apply them. Ownership and initiative - learning how to investigate issues, document your findings and work with your team to resolve them. Problem management - exploring how to identify and assess problems across systems, processes and services at strategic, tactical or operational levels. Systems design - contributing to the design ...

additional training for users to ensure support efficiency is maintained to the highest level. Contributes content to the knowledge base to assist with problem management of incidents. Provides accurate information about incidents to support other IT processes. Tests hardware and program updates to verify whether newly implemented requirements … ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return Salary starting ...

/Azure) Strong focus on network security and infrastructure resilience CCNP certification required Experience with Mimecast highly desirable Knowledge of ITIL processes (incident, change, problem management) beneficial Comfortable travelling between sites when required Experience Typically 5+ years in network/infrastructure engineering roles Experience operating ...

understanding client needs and exceeding expectations. Specification Proven experience in a customer service or support role Exceptional communication skills, both verbal and written. Strong problem-solving abilities with a proactive and inquisitive mindset. Familiarity with incident and problem management processes. Opportunities for professional development and career advancement ...

cause analysis, and implement fixes • Manage system performance, logs, and database queries • Work closely with operational teams and stakeholders on-site • Support incident/problem management and prioritise workload effectively 💻 Technology Environment: • Linux (command line, log analysis) • SQL & PL/SQL • Oracle databases (desirable) • Warehouse automation systems ...

platforms your squad owns. Use observability tools, metrics, logs and traces to detect and prevent issues. Contribute to incident response, post-incident reviews and problem management activities. Build automation that removes toil and improves operational efficiency. Work collaboratively with engineers, Product Owners and platform teams to balance delivery ...