76 to 100 of 653 Problem Management Jobs in the UK

user training and communication related to IT procedures. Mentor junior support analysts when required. Attend meetings on incidents, changes, and project updates. Follow standardised procedures for Incident, Change, and Problem Management. Candidate Requirements: HNC/HND or equivalent relevant experience. Strong background in a fast-paced IT support environment, ideally with remote user support. Excellent problem-solving and More ❯

the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations. Our offerings are designed to meet diverse business needs. Job Description We have an exciting opportunity for … a Problem Manager to join our growing Service Management team. In this role, you will manage problems through their lifecycle, support root cause analysis, reduce recurring issues, and contribute to continuous IT service improvement. You will also collaborate closely with Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the … Problem Management process from identification to resolution, ensuring adherence to procedures and timelines. Investigate root causes with technical teams and suppliers, track corrective actions to completion. Analyze incident and problem data to identify trends and areas for improvement. Collaborate with Major Incident Managers for post-incident reviews and problem tracking from major incidents. Maintain accurate Problem More ❯

Technology Operations! The Service Delivery and Compliance team is the backbone of Technology Operations at the BBC. We support the BBC’s output by providing a range of service management functions across diverse technologies. Your work will impact audiences worldwide. By collaborating with our digital product teams, broadcast engineers, and production teams, you'll gain unique insights into the … BBC's behind-the-scenes operations. Main Responsibilities As the Senior Problem Manager, you will champion problem management across our technology divisions. You'll enhance existing processes through training and governance, leading their adoption. This includes developing and maintaining a known error database to efficiently manage incidents and support critical resourcing decisions. Proactive problem management … also manage high-priority problems and post incident reviews, leading investigations and diagnoses of complex issues involving various technologies and coordinating multiple experts. Key Responsibilities Lead: Manage high-priority problem tickets to establish root causes and implement permanent fixes and mitigating actions. Knowledge: Maintain comprehensive documentation for problem management, including operational procedures, support records including known errors More ❯

Junior Service Integration and Management Analyst The role of Junior SIAM Analyst, within the SIAM team, is a pivotal position within NHS Resolution, offering a unique opportunity to shape the future of IT service management within the organisation. This role is accountable to the Service Performance and Improvement Manager and is responsible for supporting the provision of quality … assured IT Information and Service Management activities to NHS Resolution and its stakeholders. The successful candidate will be instrumental in ensuring that NHS Resolution's IT services are managed in a standardised and consistent manner, aligning with ITIL industry standards. This position is based in London and can be hybrid, providing flexibility and a dynamic working environment. The key … wider DDaTT department. Main duties of the job The successful candidate will play a key role in supporting the continuing development and operation of a structured, ITIL- aligned service management framework by: Supporting the implementation and operation of IT Service Management (ITSM) processes within the SIAM function, e.g. Problem Management, MIM, CSI, Service Reporting and others. More ❯

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within … the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on-hold times More ❯

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within … the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team’s and engineer’s workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on-hold times More ❯

standards. Key Responsibilities Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals. Install and support operating systems and productivity software. Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Provide on-site IT support and assist in resolving broader technical issues. … Contribute to root cause analysis and long-term problem management. Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets. Skills & Experience Required Education: Associate degree or high school diploma … IT infrastructure: networks, servers, storage, phone systems Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers) Understanding of cybersecurity principles Soft Skills: Strong troubleshooting and problem-solving ability Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management Interested? Apply today to be More ❯

agreed service levels and risk acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools (Service Management Toolset, Monitoring, Alerting, Service Console etc.) applicable to OT. Where no Global Group standard processes, procedures and tools exist for OT, the necessary policies, technologies and processes must be … and services, whether the solution is developed, acquired or offered as a service. Accountability Statement • To agree required SLAs of each OT service, based on cost-benefit and risk management criteria. • To assure the OT services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance in accordance with ITIL … best practice and Group Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management, Problem management and Reporting. • To establish and assure the required acceptance criteria for new OT services, changes and anything that could have an impact on availability, performance, capacity or continuity to guarantee that services are provided according to the More ❯

service experience for a portfolio of customers, adding value to key functions within the Service Operations that enable the delivery of a high quality of service. Key Responsibilities Service Management – Helping Acora meet agreed service levels on an ongoing basis for one or more customers. Service Transition – Working with the aligned Project Manager and Service Operations to successfully onboard … new customers into Acora Service Operations. Service Remediation – Owning and managing to conclusion specific identified service defects that require management ownership and leadership in order to effect a positive, lasting change. Pro-Active Analysis – Leading and contributing to regular activity to analyse ticket patterns to help the Service Desk team identify common issues that require Problem Management or identify risks/eliminate false positives based on Event Management data. Pro-actively work to support the day-to-day client relationship and drive customer satisfaction. Provide high quality Service Reporting to the customer as outlined in the Master Services Agreement. Maintain ownership of Service Reviews with customers, including the maintenance of the agenda, minutes, and actions. More ❯

field service platform. The Lead Application Support Engineer (BOS & CS20) will mentor the Application Support Engineers (BOS & CS20), ensuring effective support delivery for the BOS platform within the Application Management Team. Focus on enhancing team output, incorporating business feedback, and driving quality and cost reduction initiatives. Oversee the support of the BOS & CS20 platform managing and resolving incidents and … ensuring a seamless flow of data. Key Responsibilities: Team Leadership: Lead and mentor the Oracle Support Engineers (BOS), ensuring effective support delivery for the BOS platform within the Application Management Team. Focus on enhancing team output, incorporating business feedback, and driving quality and cost reduction initiatives. Project Experience: Involvement in full lifecycle implementations of Oracle applications can be beneficial. … cloud. Proactive Monitoring and Maintenance: Implement monitoring tools to proactively identify potential issues before they impact services. Conduct regular system audits and performance reviews to ensure optimal operation. Incident Management: Respond to and resolve incidents related to Oracle systems, ensuring minimal disruption to services. Utilize ITIL processes to log, categorize, and prioritize incidents effectively. Problem Management: Identify More ❯

deployments with a focus on uptime, resilience, and cost-efficiency. Perform performance tuning, system optimisation, and capacity planning to ensure infrastructure reliability and maintainability. Engage in Major Incident and Problem Management, including conducting Root Cause Analysis (RCA) and implementing long-term solutions. Conduct regular reviews across client estates, proactively identifying and addressing potential risks or inefficiencies. Develop and … maintain comprehensive system documentation, including High-Level and Low-Level Designs (HLDs/LLDs), operational procedures, and knowledge base content. Use service management tools to manage and prioritise tasks, ensuring SLA adherence and timely resolution of incidents and requests. We're looking for relevant experience in 3rd Line with: Good knowledge of Microsoft Technologies as well as Networking, Virtualisation … technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation Or Onsite support experience Experience in the implementation or management of company policies and procedures CCNA, VCP, MCP, NCDA is desirable Experience with Incident Management, Problem Management, Change Management More ❯

login/join with: The IT Service Desk Analyst serves as the initial point of contact for customers, handling incidents and requests, and maintaining information within the IT Service Management (ITSM) tool. This role also encompasses a variety of administrative duties. Please note that this role operates on a shift pattern, rotating between the hours of 8am to 7pm … Support : Provide first-line support for incidents and service requests, logging and responding to all customer contacts, including walk-ups, phone calls, emails, and self-service portal communications. Incident Management: Perform initial diagnosis on all logged issues/incidents, taking appropriate steps to resolve faults and ensuring comprehensive details are captured from customers. Ticket Management: Regularly review and … update incidents, ensuring timely and efficient resolution while keeping customers informed of progress. Communication: Proactively inform customers about the status of their incidents/service requests. Problem Management: Assist with root-cause analysis for problem management tickets. Documentation: Maintain effective records of work for current resolution procedures and internal processes within the team. Knowledge Management More ❯

applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a … departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. You will also get opportunities to sharpen your project and change management skills by supporting the Technology onboarding and integration of our new markets and acquisitions as we rapidly expand. Requirements Developing, implementing and assuring ITSM practices across Workplace Tech to … Working closely, collaboratively and effectively with other Two Circlers in Technical and Business Enablement roles to ensure the delivery of the best possible Technology Experience Supporting with creation and management of useful documentation and training materials Managing suppliers and key partners involved in delivering our services Proactively monitoring and reviewing service performance metrics and taking action where appropriate Communicating More ❯

applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a … departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. You will also get opportunities to sharpen your project and change management skills by supporting the Technology onboarding and integration of our new markets and acquisitions as we rapidly expand. Requirements Developing, implementing and assuring ITSM practices across Workplace Tech to … Working closely, collaboratively and effectively with other Two Circlers in Technical and Business Enablement roles to ensure the delivery of the best possible Technology Experience Supporting with creation and management of useful documentation and training materials Managing suppliers and key partners involved in delivering our services Proactively monitoring and reviewing service performance metrics and taking action where appropriate Communicating More ❯

s head office at Lilywhite House but will also support operations at the stadium, training ground, and other club facilities . This role requires a strong leader with exceptional problem-solving, organizational, and stakeholder management skills , with a focus on continuous improvement, efficiency, and automation. About You: IT Service Desk & Support Lead and manage the IT Service Desk … team , ensuring high-quality technical support and a strong service culture. Oversee incident management, problem management, and request fulfillment , ensuring all issues are resolved efficiently. Act as an escalation point for complex or high-impact IT issues. Drive continuous service improvement by analyzing technology usage and recommending enhancements. Ensure Service Desk processes are documented , optimized, and aligned … with ITIL v4 best practices . Take ownership of ITSM management processes , ensuring all IT service requests are effectively handled. Provide IT support leadership for match days and major stadium events , ensuring technology operates seamlessly. Ensure technology services run reliably and perform optimally across all club sites. Manage and report on Service Desk performance metrics , identifying areas for improvement. More ❯

and other key stakeholders . • Act as one of the escalation points for technical queries from our 1st Line Team. • Create, prioritise and progress tickets within the IT Service Management platform, maintaining accurate records across a service ticket lifecycle. • Prioritisation and active management of all allocated tickets, ensuring resolution within agreed customer SLA's and associated targets. • Provide … determining tickets that require escalation to our 3rd Line Team, providing all necessary handover notes in accordance with standard operating procedures. • Identify potential problems in accordance with the company Problem Management processes. • Develop a good understanding of our client base whilst building and maintaining good client relationships. • As a member of an ISO Compliant organisation there is a … requirement to follow Chorus company policies, procedures, and guidelines for both Quality Management and Information Security Management Systems in place. As a Chorus employee you will have access to various company and client assets and will be required to maintain the level of security as identified by each asset. • Comply with all relevant legislative and legal requirements, including More ❯

have a good technical understanding of web platforms and good grounding on how customers use our solutions to drive revenues and profits. This role is a combination of support management and team leadership, including liaison with internal technical teams and third parties. You should be able to deal confidently with customers, manage and motivate a team of web engineers … analyse/plan workload, deal with hosting providers and help manage software releases & deployments. Additionally, you will be required to work within the support processes (reporting, SLA’s, incident & problem management etc). A flexible approach to working hours and a willingness to cover periods of on-call support is required for this role. Responsibilities: Co-ordinate & facilitate … interpretation of service trends and recommendations to enable service improvements and cost-saving opportunities. Conduct regular service reviews on a monthly/quarterly basis. Liaise with customers to agree problem priorities and delivery. Ensure changes, releases, patches or upgrades to customer production environments are managed effectively and in a timely manner through the change & release management process. Ensure More ❯

level agreements (SLAs) with internal and external customers, ensuring high-quality service delivery. Monitor and analyze service performance data to ensure services are optimized and efficient. Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime. Network, Server, and End-User Computing Management & O365, Intune Admin Oversee the maintenance and support of … software troubleshooting. L3 Admin, the O365/Intune/MDM as an Admin. Collaborate with technical teams to implement new technologies and upgrades to existing systems. Client Partner & Stakeholder Management Serve as the primary point of contact for client partners and internal stakeholders regarding IT services. Build and maintain strong relationships with clients, ensuring their IT service needs are … met. Regularly communicate with stakeholders to provide service updates, performance reports, and address any concerns. Vendor Management Oversee vendor relationships, ensuring third-party services align with company goals and expectations. Negotiate contracts, manage performance, and hold vendors accountable to service standards. Collaborate with vendors to ensure timely delivery of services, software, hardware and support. Continuous Improvement & Innovation Drive continuous More ❯

/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the Exec Sponsor. Being a visible, engaged and active leader who creates an open and honest culture. Directing service operations to … provide a high-quality service that is tailored to the needs of the customer (e.g. Event, Incident, Problem, Knowledge, Change Management etc.). Working with internal, customer and third-party stakeholders to build relationships and enhance business value provided through IT Services. Providing a clear view of service health through effective reporting of SLAs & KPIs. Setting the vision … to customer escalations. Providing Thought Leadership to explore opportunities that will mature our service offering, provide added value to our customers, and establish long-term partnerships. Working with Service Management & Leadership peers across Mastek to: Disseminate the business vision, progress & pertinent actions across internal teams. Constructively challenge and contribute to new initiatives. Enhance our service offerings by providing a More ❯

level agreements (SLAs) with internal and external customers, ensuring high-quality service delivery. Monitor and analyze service performance data to ensure services are optimized and efficient. Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime. Network, Server, and End-User Computing Management & O365, Intune Admin Oversee the maintenance and support of … software troubleshooting. L3 Admin, the O365/Intune/MDM as an Admin. Collaborate with technical teams to implement new technologies and upgrades to existing systems. Client Partner & Stakeholder Management Serve as the primary point of contact for client partners and internal stakeholders regarding IT services. Build and maintain strong relationships with clients, ensuring their IT service needs are … Desktop Engineer Strong knowledge of IT infrastructure, including servers, networks, and end-user computing systems. Excellent communication and interpersonal skills with the ability to manage client relationships. Strong project management and organizational skills. Ability to handle multiple priorities and deliver results in a fast-paced environment. Problem-solving and analytical thinking with a focus on continuous improvement. Strong More ❯

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Risk Technology Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by … s success by driving technical excellence, fostering collaboration, and delivering reliable application services. This role requires good knowledge of python, shell scripts and SQL. What you’ll do Incident Management: Proactively monitor application systems, troubleshoot issues, and resolve incidents to ensure minimal disruption to business operations. Problem Management: Analyze recurring issues, identify root causes, and implement long … term solutions to improve system reliability. Change Management: Collaborate with development and infrastructure teams to plan, test, and deploy application changes while minimizing risks. Performance Optimization: Continuously monitor application performance and recommend improvements to enhance efficiency and scalability. Stakeholder Communication: Act as a liaison between technical teams and business stakeholders, providing timely updates and ensuring alignment on priorities. Documentation More ❯

/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the Exec Sponsor. Being a visible, engaged and active leader who creates an open and honest culture. Directing service operations to … provide a high-quality service that is tailored to the needs of the customer (e.g. Event, Incident, Problem, Knowledge, Change Management etc.). Working with internal, customer and third-party stakeholders to build relationships and enhance business value provided through IT Services. Providing a clear view of service health through effective reporting of SLAs & KPIs. Setting the vision … to customer escalations. Providing Thought Leadership to explore opportunities that will mature our service offering, provide added value to our customers, and establish long-term partnerships. Working with Service Management & Leadership peers across Mastek to: Disseminate the business vision, progress & pertinent actions across internal teams. Constructively challenge and contribute to new initiatives. Enhance our service offerings by providing a More ❯

/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the Exec Sponsor. Being a visible, engaged and active leader who creates an open and honest culture. Directing service operations to … provide a high-quality service that is tailored to the needs of the customer (e.g. Event, Incident, Problem, Knowledge, Change Management etc.). Working with internal, customer and third-party stakeholders to build relationships and enhance business value provided through IT Services. Providing a clear view of service health through effective reporting of SLAs & KPIs. Setting the vision … to customer escalations. Providing Thought Leadership to explore opportunities that will mature our service offering, provide added value to our customers, and establish long-term partnerships. Working with Service Management & Leadership peers across Mastek to: Disseminate the business vision, progress & pertinent actions across internal teams. Constructively challenge and contribute to new initiatives. Enhance our service offerings by providing a More ❯

end-user devices and infrastructure but also enterprise platforms, including Microsoft 365, Entra ID, and Dynamics 365. The role is integral to onboarding and offboarding processes, device and access management, and the administration of collaboration tools such as Teams and SharePoint. The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to continuous … software, applications, and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … AV setups, hybrid meeting tools, and live-streaming technologies. Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, including maintenance and compliance with More ❯

end-user devices and infrastructure but also enterprise platforms, including Microsoft 365, Entra ID, and Dynamics 365. The role is integral to onboarding and offboarding processes, device and access management, and the administration of collaboration tools such as Teams and SharePoint. The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to continuous … software, applications, and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … AV setups, hybrid meeting tools, and live-streaming technologies. Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, including maintenance and compliance with More ❯