551 to 575 of 673 SLA Jobs in the UK

scope, schedule, budget, quality, risk, and critical path management. Experience managing projects across teams, building sustainable processes, and coordinating releases. Experience defining KPIs/SLA's for multi-million dollar businesses and reporting to leadership. We are committed to an inclusive culture. If you require workplace accommodations during the application More ❯

and critical path management experience. Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules. Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership. Our inclusive culture empowers Amazonians to deliver the best results for our More ❯

quality, risk, and critical path management Experience managing projects across cross-functional teams, building sustainable processes, and coordinating release schedules Experience defining KPIs/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunities employer. We believe passionately that employing a More ❯

solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Shift Manager and Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System More ❯

solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Shift Manager and Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System More ❯

solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System to store all More ❯

backgrounds and walks of life. What the Business Development Representative will do: Respond to all inbound leads in your territory within a clearly defined SLA Exceed daily outbound activity targets (phone calls, emails, social touches) to book meetings with target accounts Qualify leads to verify fit for Sensor Tower’s More ❯

backgrounds and walks of life. What the Business Development Representative will do: Respond to all inbound leads in your territory within a clearly defined SLA Exceed daily outbound activity targets (phone calls, emails, social touches) to book meetings with target accounts Qualify leads to verify fit for Sensor Tower’s More ❯

and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Our inclusive culture empowers Amazonians to deliver the best results for our More ❯

technologies. Hands-on attitude to troubleshooting hardware and application specific issues. Responding appropriately to, and effectively resolving or escalating user incidents or queries within SLA and KPI timeframes (first response and resolution). Take ownership of requests assigned to you and manage them through to resolution. Supporting Windows Desktop … iManage and Proclaim. Skills required: Able to manage workloads by applying priorities appropriately or as directed with discipline. Appreciation of and able to accommodate SLA and KPIs. Excellent problem solving and analysis skills with meticulous attention to detail. Working for JMW As well as a rewarding career, JMW offers its More ❯

If you have a strong interest in technology, an eagerness to learn, and great problem-solving skills, you could be a perfect fit for AFP Technology's apprenticeship programme. No prior experience is necessary—just a willingness to dive in More ❯

demands. Drive initiatives aimed at enhancing operational capabilities, streamlining processes, and implementing state-of-the-art solutions to bolster efficiency and service quality. Performance & SLA Management: Ensure that all data centres facilities operations consistently meet or exceed their 100% uptime SLA and operations goals. Address performance and goals challenges promptly More ❯

automated ticket solution (monitoring performance, systems parity and following scripts to restart where necessary) Chasing of progress against tickets and oversight on tickets nearing SLA breach Identification of repeat tickets that could be automated or resolved through simplified process Observe and monitor performance of the Service Desk against SLA’s More ❯

like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call … Ensure accurate completion of all incident records. To monitor and update the call management system as required (including problems, requests, changes). Assist with SLA reporting. What you'll need Required: Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, Patching and iSeries More ❯

like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call … Ensure accurate completion of all incident records. To monitor and update the call management system as required (including problems, requests, changes). Assist with SLA reporting. What you'll need Required: Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, Patching and iSeries More ❯

for both private and public cloud-hosted systems to identify and resolve issues proactively. Analyse performance metrics and implement optimizations to ensure alignment with SLA requirements. Presentation Tier Administration: Manage and maintain Citrix NetScaler for load balancing, secure access, and application delivery. Administer and maintain Citrix Virtual Apps, Remote Desktop … PRTG, or other hybrid cloud monitoring platforms. Proven track record of maintaining uptime and security in private and public cloud-hosted environments to meet SLA and compliance requirements. To be successful, you should bring An understanding of how software and related services can improve the effectiveness of Public Sector organisations More ❯

for both private and public cloud-hosted systems to identify and resolve issues proactively. Analyse performance metrics and implement optimizations to ensure alignment with SLA requirements. Presentation Tier Administration: Manage and maintain Citrix NetScaler for load balancing, secure access, and application delivery. Administer and maintain Citrix Virtual Apps, Remote Desktop … PRTG, or other hybrid cloud monitoring platforms. Proven track record of maintaining uptime and security in private and public cloud-hosted environments to meet SLA and compliance requirements. To be successful, you should bring An understanding of how software and related services can improve the effectiveness of Public Sector organisations More ❯

Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be … work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and More ❯

Penetration Testing and other services; • Support the QA process to ensure high quality client reports are delivered in accordance with applicable Service Level Agreement (SLA); • Any other appropriate job duties in line with the associated skill and experience of the post holder. SKILLS AND EXPERIENCE REQUIRED • Proven industry experience in More ❯

JOB DESCRIPTION Job Title: Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language More ❯

as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce … management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery. Stay Ahead of Industry Trends:Keep up with industry best practices, bringing new ideas and processes More ❯

as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce … management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery. Stay Ahead of Industry Trends:Keep up with industry best practices, bringing new ideas and processes More ❯

as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce … management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery. Stay Ahead of Industry Trends:Keep up with industry best practices, bringing new ideas and processes More ❯

Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Ensuring that raised tickets are responded to within SLA timescales. Responding to calls or e-mails on the service desk, adhering to strict Service Level Agreements for fault resolutions and service requests completions. Provide … Microsoft defender, Fortinet Platforms (FortiAnalyzer). EDR: CrowdStrike, Microsoft Defender for Endpoint SIEM: Microsoft Sentinel, CrowdStrike Next-Gen SIEM Ensure Department/Contract meets SLA performance targets. Improve and maintain customer experience, satisfaction and retention. Ensure compliance of recommended customer and company policies. Ability to support delivery of projects with More ❯

AtkinsRéalis Group Inc is a Canadian company based in Montreal that provides engineering, procurement, and construction (EPC) services to various industries, including mining and metallurgy, environment and water, infrastructure, and clean power. The firm has over 50,000 employees worldwide More ❯