576 to 600 of 673 SLA Jobs in the UK

Job Description AtkinsRéalis Group Inc is a Canadian company based in Montreal that provides engineering, procurement, and construction (EPC) services to various industries, including mining and metallurgy, environment and water, infrastructure, and clean power. The firm has over 50,000 More ❯

***SC Cleared*** Second line Technical Support (Desktop Migration) Cardiff or Bristol or Feltham or Cheltenham or Brockworth (Multiple roles available) 6 Month contract initially, good scope for extension £300 - £350 p/d (Umbrella-PAYE) One of our blue chip More ❯

non-dedicated team support. The role requires the use of SQL Server and XFI application tools to provide issue resolution in line with contracted SLA’s as well as helping develop additional functionality as required by clients. A Senior Support Analyst will also be expected to provide elements of mentoring … analytical skills to debug and troubleshoot configuration or systemic issues. Conduct triage and analysis of support requests from the client whilst adhering to contracted SLA’s. Estimation and design of solutions to insurance issues. Gathering and interpreting client business requirements. Documenting and planning of fixes/changes required. Development of More ❯

Cyber Vulnerability Management Analyst Fixed Term Contract (Maternity Cover) 18 months FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services More ❯

Cyber Vulnerability Management Analyst Fixed Term Contract (Maternity Cover) 18 months FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services More ❯

Cyber Vulnerability Management Analyst Fixed Term Contract (Maternity Cover) 18 months Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/ More ❯

Cyber Vulnerability Management Analyst Fixed Term Contract (Maternity Cover) 18 months Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/ More ❯

Cyber Vulnerability Management Analyst Fixed Term Contract (Maternity Cover) 18 months Must have experience working on Tenable.IO, analysed vulnerabilities form penetration testing reports, work with vendors to remediate vulnerabilities, has patch management experience, has patched/worked on windows, Linux More ❯

Cyber Vulnerability Management Analyst Fixed Term Contract (Maternity Cover) 18 months Must have experience working on Tenable.IO, analysed vulnerabilities form penetration testing reports, work with vendors to remediate vulnerabilities, has patch management experience, has patched/worked on windows, Linux More ❯

Cyber Vulnerability Management Analyst Fixed Term Contract (Maternity Cover) 18 months Must have experience working on Tenable.IO, analysed vulnerabilities form penetration testing reports, work with vendors to remediate vulnerabilities, has patch management experience, has patched/worked on windows, Linux More ❯

that the Company is highly valued by our clients Ensure all items received by the team are processed within the relevant Service Level Agreement (SLA) and turnaround times Ensure that all breaches and complaints are resolved within the relevant turnaround times Interpret client instructions and issues arising, and then implement … ISA and Offshore Bond knowledge Excellent interpersonal and communication skills Ability to prioritise work and direct others to ensure work is completed within agreed SLA's Ability to work well under pressure, and to very tight deadlines A proactive and innovative approach to problem solving, including persuasion and influencing skills More ❯

advocate keeping them updated in a timely manner. Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Contributing new knowledge base articles and maintaining existing articles, ensuring More ❯

that all service interactions are handled with the highest standards of professionalism and efficiency, such as resolving client issues within agreed timelines and exceeding SLA targets. Operational Management : Overseeing the accuracy and timeliness of SLA reports and continuously seeking ways to improve service delivery processes to enhance efficiency and quality. More ❯

common EV charger fault types and resolution processes. Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies. Experience with service contract execution and SLA tracking is preferred. Soft Skills & Collaboration Strong problem-solving skills with a customer-focused mindset. Excellent cross-functional collaboration and communication skills. Ability to work … 富有责任感和主动性； 拥有相关工作经验者优先。 加入我们，您将: 参与欧洲新能源市场的快速发展； 为绿色环保事业贡献力量； 与来自世界各地的优秀人才携手共进； 实现您的职业梦想。 岗位职责： 服务质量与流程优化 与技术支持团队协作，持续提升服务交付质量。 提供有关AC/DC充电技术的专业见解，包括故障诊断与问题分析。 主导维护流程优化、事故响应机制建设以及服务工作流程标准化。 在重大服务事件中担任协调与技术接口，确保客户问题高效解决。 服务运营支持 支持预防性维护、故障排除和备件管理流程的开发与优化。 监督并推动服务等级协议（SLA）的执行，以提升响应速度与客户满意度。 与客户成功团队、销售团队及第三方服务商合作，确保服务一致性。 负责服务合作伙伴的选择、培训及管理，确保其能力与竞争力。 建立并监控服务合作伙伴的绩效KPI，推动服务质量持续改进。 支持服务伙伴管理流程及评估机制的开发。 服务绩效管理与客户支持 监控关键服务绩效指标（KPI），推动以数据为基础的持续优化。 参与客户会议，负责传达与汇报服务KPI，并提出改善建议。 深入了解客户需求，协调资源以高效解决技术及服务问题。 远程监控与故障管理协作 与远程监控团队协调，增强主动警报与问题响应机制。 支持远程诊断与预测性维护技术的应用与发展。 任职要求 More ❯

common EV charger fault types and resolution processes. Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies. Experience with service contract execution and SLA tracking is preferred. Soft Skills & Collaboration Strong problem-solving skills with a customer-focused mindset. Excellent cross-functional collaboration and communication skills. Ability to work … 富有责任感和主动性； 拥有相关工作经验者优先。 加入我们，您将: 参与欧洲新能源市场的快速发展； 为绿色环保事业贡献力量； 与来自世界各地的优秀人才携手共进； 实现您的职业梦想。 岗位职责： 服务质量与流程优化 与技术支持团队协作，持续提升服务交付质量。 提供有关AC/DC充电技术的专业见解，包括故障诊断与问题分析。 主导维护流程优化、事故响应机制建设以及服务工作流程标准化。 在重大服务事件中担任协调与技术接口，确保客户问题高效解决。 服务运营支持 支持预防性维护、故障排除和备件管理流程的开发与优化。 监督并推动服务等级协议（SLA）的执行，以提升响应速度与客户满意度。 与客户成功团队、销售团队及第三方服务商合作，确保服务一致性。 负责服务合作伙伴的选择、培训及管理，确保其能力与竞争力。 建立并监控服务合作伙伴的绩效KPI，推动服务质量持续改进。 支持服务伙伴管理流程及评估机制的开发。 服务绩效管理与客户支持 监控关键服务绩效指标（KPI），推动以数据为基础的持续优化。 参与客户会议，负责传达与汇报服务KPI，并提出改善建议。 深入了解客户需求，协调资源以高效解决技术及服务问题。 远程监控与故障管理协作 与远程监控团队协调，增强主动警报与问题响应机制。 支持远程诊断与预测性维护技术的应用与发展。 任职要求 More ❯

IT Service Analyst - Sheffield - £25 - 28K An established client of ours in the Technology sector are looking for a Service Analyst to join their internal IT department, on a permanent basis. The successful candidate will Work as part of a More ❯

Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the wider team the role will play a key part in … portfolio of customers Proactively undertaking 'Service Check-In' calls to all allocated customers. Owning and driving service issues through to completion. Providing evidence of SLA achievement utilising existing reports. Acting as an intermediary in the relationship between Redcentric and the customer Being a point of contact for customer queries and More ❯

Penetration Testing and other services; Support the QA process to ensure high quality client reports are delivered in accordance with applicable Service Level Agreement (SLA); Any other appropriate job duties in line with the associated skill and experience of the post holder. Skills and experience required Proven industry experience in More ❯

actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation: Define, embed, and continuously improve SLA frameworks to ensure business-aligned performance measurement and accountability Change Management: Drive system change initiatives to maximise adoption More ❯

actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation: Define, embed, and continuously improve SLA frameworks to ensure business-aligned performance measurement and accountability Change Management: Drive system change initiatives to maximise adoption More ❯

issues to 3rd party suppliers ensuring clients are updated and cases are resolved in a timely manner Cases are managed in line with agreed SLA's and are escalated with sufficient SLA remaining Use available broadband diagnostic tools to identify and resolve broadband faults Support the technical team in additional More ❯

and soft skill, to develop knowledge and behaviours of team. Implement and roll out new, or enhanced, policies for service delivery, including Quality Assurance, SLA's and KPI's, and similar quality oversight. Generate, monitor and review reports to oversee performance of team, supporting the measure of SLA's and More ❯

on a 3-month contract. You’ll provide 2nd line technical support, ensuring all support incidents are logged, managed, and resolved in line with SLA agreements, while keeping customers informed throughout the process. Key Responsibilities Deliver 2nd line technical support to our clients. Log and track support calls/incidents … with accurate updates. Resolve incidents within SLA or escalate where appropriate. Communicate clearly with customers to keep them informed. Maintain standards aligned with ISO 9001 and ISO 27001. Essential Criteria Experience in a helpdesk environment Excellent customer service skills Understanding of working to SLAs Strong troubleshooting skills, particularly with: TCP More ❯

Responsibilities Service Management & Strategy: Lead the end-to-end Service Desk strategy, aligning roadmaps to business and IT priorities; embed ITIL-based workflows and SLA/OLA frameworks. ITSM & Tools: Utilise ServiceNow Products (including incident, problem and change modules) to automate ticketing, reporting and service improvement plans; bonus points for … deep ServiceNow skillset. Performance & Reporting: Define and manage KPIs (CSAT, SLA adherence, volume metrics); analyse trends to drive continuous improvement and root-cause analysis. Budget & Cost Management: Own the Global IT Service Desk budget; track spend vs. forecast; negotiate contracts to maximise value and efficiency. Stakeholder & Vendor Management: Build and More ❯

information Take full accountability for the complete order delivery process and complete scheduling process from start to finish, within the agreed service level agreement (SLA) Ensure all work scheduled for our Field Engineers meets the agreed working parameters and considers any temporary or permanent reasonable adjustments Guarantee all known reasonable … adjustments are always kept confidential and data protection compliance is adhered to Escalate appropriately any issues or risks having significant impact on invoicing or SLA Take ownership and resolve any issues or escalations related to orders, projects or engineer scheduling Utilise expertise to aid successful delivery of the supply chain … elements Ensure all customers are contacted within the agreed SLA What were looking for: Demonstrable experience in a customer focused role, with strong organisational and administration skills Excellent communication skills, written and verbal, and able to build first-rate working relationships, both internally and externally with customers Target driven, with More ❯