Service Delivery Manager 3 Turner Dr, Yate, Bristol BS37, UK Full-time Company Description SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. More ❯
may be required to attend a weekly ISS Team conference call to report on the status of pending tickets, any backlog, failed SLAs (ServiceLevelAgreement), and provide a general report on the condition of their respective RC. Key Job Responsibilities Responsibilities include, but are not limited to: Handle the … day-to-day volumes of the assigned tasks and ensure the given SLAs (ServiceLevelAgreement) are met per quality standards. Maintain records of day-to-day work by updating trackers to reflect work done. If there is a possible default on SLAs (ServiceLevelAgreement) or quality, flag the … techniques on the internet and finding required information quickly. - Ability to work under pressure with high volume workloads or complex circumstances; comply with ServiceLevelAgreement is also required. - Good written and reading skills in English. PREFERRED QUALIFICATIONS - Knowledge of Lean principles and DMAIC methodology. - Project Management Skills. - Tech skills More ❯
SLAs and understand the KPI's the repairers are to adhere as a Vizion Member Efficiently and accurately process and allocate repair notifications within SLA using the in-house management system. Analyse damage, incident circumstances, and vehicle specifications to assign repairs to appropriate supplier or escalate to the Fast Track … feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLA's. Monitor and manage supplier performance More ❯
Hull, North Humberside, North East, United Kingdom
Ad Warrior
SLAs and understand the KPI's the repairers are to adhere as a Vizion Member Efficiently and accurately process and allocate repair notifications within SLA using the in-house management system. Analyse damage, incident circumstances, and vehicle specifications to assign repairs to appropriate supplier or escalate to the Fast Track … feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLA's. Monitor and manage supplier performance More ❯
both insured and third party in order to expedite settlement and minimise cost Ensure all work is carried out within agreed KPI's and SLA's Ensure all work is carried out in accordance to our company values Knowledge of relevant legislation - Financial Ombudsman Service (FOS) Financial Services Authority (FSA … in the vehicle repair environment Membership (or working towards membership) of the IAEA AQP for vehicle salvage categorization Experience of meeting KPI's and SLA's within a regulated environment Solid understanding of all aspects of motor claims handling Good numeracy and literacy skills Strong IT and software skills Good More ❯
in line with all regulatory requirements, the Bank's credit appetite policy and underwriting policies, generate indicative terms and advance loan applications within specified SLA's utilising appropriate credit data and analytical tools. Proactively manage the application process, from initial enquiry to completion, liaising effectively with the panel solicitors, valuers … compliance with all mandatory policies and adherence to credit procedures to maintain internal credit controls. Fully understand and comply with operational procedures, requirements and SLA's. Help develop appropriate MI and KPI indicators and reporting, maintaining suitable MI to enable a detailed understanding of Mortgage processing pipeline. Establish and actively More ❯
decisions keeping in mind the provided guidelines. Your key responsibilities will include (but not limited to) the below: Meets business metrics and goals, i.e., SLA, production, and quality targets Works with minimal direction Maintains records of day-to-day work by updating trackers or workflow tools as necessary Follows SOP … and operational excellence ideas, as applicable Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and defined SLA Proactively raises issues/alarms that may have an impact on core deliverables or operations to manager or stakeholders Analyzes data and evaluate trends/ More ❯
Darwen, Lancashire, North West, United Kingdom Hybrid / WFH Options
STL Technology Solutions Ltd
Come and join our growing software support team, conveniently located in Darwen (nr Blackburn) just off the M65 near Darwen Services (Junction 4) our modern office space provides a comfortable and safe working environment for our staff. To aid with More ❯
unresolved calls to various application and infrastructure support teams * Participate in enterprise application release/maintenance activities on request * Closely monitor and meet ticket SLA targets * Effective time/task management, as well as the ability to be flexible and creative on any given task * Willingness to take on extra … responsibility, as and when required * Responsible for monitor and maintaining defined SLA's * Act as the designated backup for Incident Manager when reasonably instructed to do so * Quantifiable experience of operating in a face paced moving client facing engagement. * In depth quantifiable knowledge and hands on experience in troubleshooting IT More ❯
standards in terms of hard and soft services including PPM delivery, Events management, MAC process and shipping process including Management of IFM contract including SLA's & KPI's Management of Facilities budget/forecasting across the sites. Drive continuous improvement of processes and procedures within the facilities environment. Produce and … communicate management information (financial, KPI's, SLA's, PSC ) Requirements: Exceptional levels of communication in English, both written and verbal Excellent people management skills with a vision for future development of the FM function. Strong Client Relationship Management Strong Vendor Contract management experience Strong negotiating and influencing skills Capable of More ❯
plant and equipment when required, ensuring that plant faults and defects are swiftly rectified. Role Summary: React to breakdown maintenance requests within the required SLA's Technical awareness of computer room/call centre/trader operations and experience of power, UPS, CPS, distribution, cooling etc. Repairs to modular UPS … response standby, call out Escalate urgent issues identified through to the Technical Services Manager Respond to work interruptions, outages or emergencies consistent with the SLA Responsibility for ensuring all critical related engineering maintenance documentation & records are kept updated Advise the Facilities Management Team of changes in critical environment requirements Must More ❯
Grangemouth, Stirlingshire, Scotland, United Kingdom
CMD Recruitment
Senior Field Engineer - Server and Storage experience Covering Scotland and North England Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance + £2000 on call allowance Our client, who are a channel-only partner for More ❯
Grangemouth, Falkirk, Stirling and Falkirk, United Kingdom
CMD Recruitment
Senior Field Engineer - Server and Storage experience Covering Scotland and North England Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance + £2000 on call allowance Our client, who are a channel-only partner for More ❯
Employment Type: Permanent
Salary: £35000 - £40000/annum + Car allowance + on call bonus
The Role Business Development Director - Parking & Healthcare APCOA Hybrid Working £80,000 pa + car allowance & bonus We are seeking an experienced and results-driven Business Development Director to lead our efforts in acquiring new business within the Healthcare sector. More ❯
Amazon Advertising operates at the intersection of e-commerce and advertising, offering a rich array of digital display and video advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers More ❯
Installation Co-Ordinator – 3-month contract – Hampshire My customer is looking for a proactive and organised Installations Co-Ordinator to manage and support the installation of IT products and services across their trade and supply locations. This role is key More ❯
Installation Co-Ordinator 3-month contract Hampshire My customer is looking for a proactive and organised Installations Co-Ordinator to manage and support the installation of IT products and services across their trade and supply locations. This role is key More ❯
Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯
Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯
business applications such as MS Word, MS Excel, Outlook. Familiarity with online retail (e-commerce) and Internet search industries and manages queues to ensure SLA compliance. Continuously reviews and reports current state of team's workflow. Facilitating and coordinating proactive improvements in process and platform enhancement projects including successfully completing … databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets. Experience in managing critical operational processes, with SLA responsibility. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or More ❯
business applications such as MS Word, MS Excel, Outlook. Familiarity with online retail (e-commerce) and Internet search industries and manages queues to ensure SLA compliance. Continuously reviews and reports current state of team's workflow. Facilitating and coordinating proactive improvements in process and platform enhancement projects including successfully completing … databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets. Experience in managing critical operational processes, with SLA responsibility. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or More ❯
talent Define and foster the engineering culture, standards and approaches Integrate multiple products/tech-stacks into a unified architecture Ensure the quality (high-SLA) and scalability of systems Stay up-to-date on the latest engineering trends and technologies Contribute directly to system design, problem solving, architecture review Requirements … deployment, remote management, firmware build and update Computer Vision : openCV, realtime video processing, content analysis/understanding. Privacy, security, authentication systems High qps, high SLA API deployment Python, c#, c++, rust, javascript/typescript, github/gitlab, django, mongodb (or other nosql), mysql/postgres, react/react-native, Node.js More ❯
Support Consultant Permanent Location: Home Based (UK) Skills: Unit4 ERP (Finance Modules), SQL, Excellent Communication Skills We are looking for a professional, efficient, and effective support consultant to provide support for our Managed Service customers in the resolution of logged More ❯
Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We More ❯
Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required ServiceLevelAgreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role click apply for More ❯