176 to 200 of 502 Service Desk Analyst Jobs in the UK

SC Cleared Service Desk Analyst Milton Keynes - Onsite ASAP Start - 04/08/2025 Inside of IR35 £17.87 per hour My client is looking for a Security Cleared First Line Analyst working in the Second Line Service Desk team supporting delivery of a …/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to the clients customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical … coaching, ensuring adherence to agreed standards and procedures. Key Skills and Experiences Hold Live SC Clearance 1st Line Service Desk Analyst If you are available and interested, please apply today More ❯

Service Desk Analyst Rate - £14.80 (an hour) Duration - 3 Months initially Location - Manchester (Hybrid) Ir35 - Inside (Must use an umbrella company) The Role As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support … learning. The work is varied throughout the year and involves primarily answering telephone calls as well as working on the In-Person IT Support Desk and dealing with self-logged tickets. What are you looking for in terms of previous experience/skills The Person The successful candidate should … the 3 most important things that you will be and looking for on a CV/shortlisting on: Previous relevant work experience as a Service Desk Analyst. Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Teamwork: collaborating as More ❯

to incident alerts, including channelling requests for assistance to appropriate functions for resolution, monitoring resolution activity, hastening and keeping clients appraised of progress towards service restoration. The ability to work both independently and as part of a team, proactively and with versatility in responding to changing circumstances is essential. … of user problems and follow up the status on behalf of the user, communicating progress in a timely manner. EOs who work on the Service Desk will be covering the following operating hours: 37 hours per week, across 5 days between Monday – Saturday. Operating business hours are between … agreed with local line managers in conjunction with the business needs of the role. Key Responsibilities Working closely with the Crime IT business support desk and Operational Services technical support teams, the main responsibilities of the role are: To act as a single point of contact for telephone calls More ❯

enriching careers, matched by an excellent work-life balance. About The Role This is a Permanent role working full-time. The 1st Line IT Service Desk Analyst will work within the Service Desk team, the wider Digital Services department and in partnership with other Professional … Service departments to deliver high quality IT support to our Students and Staff in the following functions: Customer Service – Provide excellent Customer Service for all Students & Staff engaging with Digital Services across both of our Campuses, including at business events & activities including (but not limited to) Clearing … Enrolment, Conferences and Open Days Incident Management and Request Fulfilment – Follow the Incident Management and Request Fulfilment processes, in line with Service Desk objectives, to resolve as many Incidents and Requests as possible (using all appropriate data sources such as historical incidents or requests, knowledge bases, experience and More ❯

Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The NEC Software Solutions Central Service Desk Team is seeking Service Desk Analysts to provide first-line Level 1 support to internal and external accounts. The Service Desk Analyst will work with a team under the supervision of a Service Desk Team Lead, serving as a single point of contact for IT issues, aiming for first-time resolutions. Maintain punctuality to ensure call management in line with SLAs Manage customer mailboxes and … training and provide IT support and maintenance Maintain comprehensive documentation and review support processes regularly Qualifications The ideal candidate will have: First-line IT service experience Excellent customer service and influencing skills Knowledge of Microsoft Office suite Flexibility, self-motivation, decision-making ability, and strong communication skills Attention More ❯

Job Title: Service Desk Support Analyst Location: York (Hybrid) Salary: £28,000 - £30,000 The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support … businesses in achieving their digital transformation goals. With a recent internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting … email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution process Collaborate with colleagues to ensure More ❯

Not specified Job Category: Other EU work permit required: Yes Job Statistics Job Views: 2 Posted: 23.05.2025 Expiry Date: 07.07.2025 Job Description SC Cleared Service Desk Analyst Start Date: ASAP - 04/08/2025 Inside of IR35 Hourly Rate: £17.87 The client is seeking a Security … Cleared First Line Analyst to work within the Second Line Service Desk team, supporting a 24/7 x 365 service with rotating early, mid, and late shifts from 7am to 7pm. The Analyst will provide technical support and service delivery, including incident investigation … and providing technical coaching, all while adhering to standards and procedures. Key Skills and Requirements Hold Active SC Clearance Experience as a 1st Line Service Desk Analyst If you are available and interested, please apply today! #J-18808-Ljbffr More ❯

Role: Service Desk Analyst Location: Nottingham Salary: £30,000 We're on the hunt for a driven Service Desk Analyst to join our client's expanding tech team in Nottingham! This is your chance to step into a key role, providing first-class support … with easy access and great amenities. Requirements Problem solver with a passion for IT. Strong communicator who thrives in customer-facing roles. Experienced in service desk/support roles (1+ year ideal). Familiar with Windows, Office 365, and ticketing systems. Ready to take the next step? Don More ❯

Get AI-powered advice on this job and more exclusive features. The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies … incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. Accountabilities: Timely answering of support queries from multiple channels Promptly escalating issues to the relevant party to ensure progression Communicate relevant updates in … support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution Maintain awareness of all relevant Service Level Agreements Deliver a high standard of customer service for all support queries Maintain accurate records of customer interactions, capturing sufficiently detailed information More ❯

skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by.. Job title: Service Desk Analyst Department: IT Reporting to: Service Desk Manager Who we are We’re part of Super Group, the NYSE … create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As a Service Desk Analyst you’ll be supporting the delivery of exceptional IT support services within the corporate covering Incident Management, User support and … role, your responsibilities will include: Providing first-line IT Support Responding to and resolving user issues via phone, email and chat Logging incidents and service requests in the service management tool Managing incident and request lifecycle Prioritizing and categorizing incidents based on impact and urgency Escalating complex issues More ❯

Are you a 1st line Support Engineer with exceptional customer service skills? If so, you could be the Service Desk Analyst we need! About the role In this role you'll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who … act as the first point-of-contact for end users. A service desk expert you'll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, you'll ensure that our central knowledge base is always updated so other team members … is maintained and improved. With a high percentage of customers supporting our work in Retail, you'll participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week - staggered in accordance with More ❯

On behalf of FCDO, we are looking for a Senior Service Desk analyst (Inside IR35) for a 6 Month contract based On-site in London. As a Senior Tech Bar Analyst within Rosa's Tech Bar, you'll play a key role in reviewing and improving … communication skills, a solid understanding of emerging technologies and the ability to work with different teams in a constantly changing environment. As a Senior Service Desk Analyst your main responsibilities will be to: * Support and lead all aspects of Tech Bar appointments. * Act as the escalation point … for the tech bar, leading by example and demonstrating excellent customer service across all aspects of the role. * Create and maintain knowledge articles, process documentation and customer self-help guides for users to publish on our portal. * Provide technical input to projects involving the Tech Bar and support a More ❯

Social network you want to login/join with: Service Desk Analyst x2 - 6 month contract - Glasgow We are working with a busy government client looking to hire 2x Service Desk Analyst to join their team in Glasgow. Due to the urgency and nature … candidates who hold active SC clearance will be preferred. Successful candidates will be involved in the following: Troubleshoot technical issues using available resources Manage service requests and incidents in line with SLA Contribute and improve the Service Desk knowledge resources Identify and suggest improvements to enhance service quality and process efficiency Keep customers updated on the progress of their incidents and service requests I am therefore keen to speak with candidates who have: Proven experience in a customer-facing IT support role Strong problem-solving abilities Excellent technical knowledge and skills in Windows Desktop and More ❯

Job Summary: Senior Service Desk Analyst – Epsom/Hybrid Bring your expertise. Make your impact. Grow with us. Are you ready to take the next step in your IT support career? We’re looking for a passionate, proactive, and technically skilled Senior Service Desk Analyst … This is more than just a support role — it’s an opportunity to be part of a team that’s redefining how exceptional IT service is delivered. You’ll handle a mix of 1st and 2nd line queries, contribute to team leadership, and help drive continuous improvement across our … Service Desk. Job Description: What You'll Be Doing Be the trusted point of contact for customers via phone, email, and self-service portal Provide 1st and 2nd line support, resolve escalations, and help drive timely issue resolution Perform root cause analysis and raise enhancement requests to improve More ❯

Content Link Select how often (in days) to receive an alert: Location: Newcastle, New South Wales, AU, 2300 What you’ll be doing The Service Desk Analyst offers technical support to clients, addressing Level 1/2 issues and escalating as necessary. This role involves daily interaction … with end-users, requiring efficient problem-solving and customer service skills to ensure a positive support experience. Key Responsibilities: Promptly respond to, diagnose and troubleshoot incoming service desk requests and queries which can be via phone, customer self-service, email, remote support or walk-in. Receive … log and action service requests for standard IT services according to established procedures and timeline. Provide support with user onboarding and offboarding processes. Perform other duties as assigned by the Service Desk Manager or Team Lead. Escalate unresolved issues to Level 2 or 3 teams following established More ❯

Service Desk Analyst 28,000 - 32,000 with excellent benefits, including annual bonus and other financial incentives. Milton Keynes, office based. Monday - Friday: 8am-4pm, 10am-6pm, and 2pm-10pm - Rota Basis You will play a critical role in providing top-tier technical support to end-users … tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a Service Desk Analyst, some of your duties will include: Ticket Management & Triaging: First point of contact for technical assistance. Categorise and prioritise tickets (hardware, software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide More ❯

We're now looking for a Service Desk Analyst to join the team at Conferma. Service Desk Analyst at Conferma is responsible for: Promptly and efficiently address Level 1 customer enquiries within agreed-upon service level agreements (SLAs). Gather sufficient information to … and replicate issues or complex requests. Escalate to 2nd-line support when complexity or time constraints prevent resolution. Record, monitor, and prioritise incidents and service requests, ensuring prompt resolution and appropriate escalation. Provide timely updates to internal and external customers on ticket status and progress. Adhere to defined team … data security. Maintain transparent communication with customers regarding requests and incident statuses. Collaborate with other teams and customers to resolve complex issues and enhance service desk services. #J-18808-Ljbffr More ❯

IT Service Desk Analyst (1st/2nd Line) Location: Birmingham (Includes travel to London) Job Type: Full-Time, Permanent Our client is looking for a proactive IT Service Desk Analyst to join their tech team, providing 1st and 2nd line support across Windows …/11, Microsoft 365, and Azure/Entra services. Responsibilities: Deliver technical support for hardware, software, and cloud services Resolve incidents and service requests following ITIL best practices Support Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive) Manage devices using Microsoft Intune Maintain clear documentation and contribute to process improvements … Provide training and top-tier customer support to end users Required Experience: 2+ years in an IT support or service desk role Strong troubleshooting skills (Windows 10/11, Microsoft 365, Intune, Azure/Entra) Experience with AD, device setup, and ticketing systems (e.g. ServiceNow) Excellent communication and More ❯

IT Service Desk Analyst - Hesley Group, Doncaster Client: Hesley Group Location: Doncaster, United Kingdom Job Category: Other Virtual job fairs - EU work permit required: Yes Job Reference: 2a5747d4c27b Job Views: 5 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: About The Role Hesley Group is recruiting for an … IT Service Desk Analyst who will provide first & second line technical support to internal staff. The successful candidate will demonstrate an aptitude for working with applications and systems to analyze, diagnose, and resolve staff and support issues, which may range from straightforward to complex technical problems. You … will assist the Head of IT in ensuring that Service Level Agreements are met and maintained. Responsibilities include providing basic troubleshooting of network issues, escalating as necessary, managing an Asset Database, tracking asset changes, and monitoring the security software across desktops and laptops to ensure it is installed, updated More ❯

Join to apply for the Service Desk Analyst role at Opplæringskontoret for Offshore fag . ***SC Cleared*** Service Desk Analyst Location: Warrington + Remote (1 day p/w onsite) Duration: 6 Month contract initially, with good scope for extension Rates: Negotiable (Umbrella-PAYE … One of our blue chip clients is looking for several Service Desk Analysts to join a long-term programme of work. Key Responsibilities Act as the first point of contact for technical support to designated users, handling applications, computer systems, handheld devices, and resolving issues ranging from simple … with tasks. Take on extra responsibilities as required and act as a backup for the Incident Manager when instructed. Maintain high levels of customer service and technical knowledge, and participate in project meetings as needed. Work in shifts, including out-of-hours support in a 24x7 environment. Required Skills More ❯

/flex. We give you a world of potential Computershare have an excellent opportunity to join our ever-growing global technology department as a Service Desk Analyst. Are you an experienced Service Desk Analyst looking for your next role, or are you an individual with … a passion for technology looking for your first step into the world of technology? Our Service Desk Analysts are pivotal to our organisation’s success; keeping our employees online and able to do their role is an extremely important part of the role, however there are lots of … . This position sits within our GTS department located in Edinburgh, who support our global employees with their IT issues. As one of our Service Desk Analysts, you will work as part of a talented team to manage all first line support tasks for our employees across the More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to … experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us... Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus … great benefits Location: Bolton, Greater Manchester – Hybrid working is in place If you have previous experience working on a busy IT service desk in a first line role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to … experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus … great benefits Location: Bolton, Greater Manchester Hybrid working is in place If you have previous experience working on a busy IT service desk in a first line role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for More ❯

Social network you want to login/join with: IT Service Desk Analyst (1st Line Support) Location: Guildford Employment Type: Contract inside IR35 Contract is 12 months About the Role: Join a dynamic IT team as a 1st Line Service Desk Analyst, providing essential … internal users across multiple sites. You’ll be the first point of contact for IT incidents and queries, ensuring smooth operations and excellent customer service in line with SLAs. This is a fantastic opportunity for someone with strong communication skills, a passion for problem-solving, and a desire to … grow in IT support. Key Responsibilities: Handle incoming calls, emails, and tickets, logging and tracking incidents accurately in the Service Desk tool. Diagnose and resolve technical issues (hardware, software, network) or escalate to 2nd/3rd line teams when needed. Develop "quick win" solutions to reduce escalations and More ❯

Service Desk Analyst needed!! If you're a hard-working, reliable person then we want to hear from you. * Salary: £32.62 per hour * Location: Bedford, MK42 * Hours: Monday - Friday 10am - 6pm * Till August 2025 with the possibility of extension Job Purpose Under direction from the Team Leader … Service Desk, provide an efficient, effective and professional ICT Support service to the whole council including Director's and Members by accurately recording and resolving various ICT enquires/technical issues. Please note that this is an on-site, office-based role, 5 days per week. Job … Skills * Proven track record working in a complex service desk environment. * In-depth knowledge of supporting desktops, laptops, tablets, smartphones, printers, MFD/MFPs and servers. * Knowledge of working with and supporting virtualisation technologies, SANs, Corporate Backup Solutions, Secure Gateways e.g. (AV/Spam/Content Filters). More ❯