726 to 750 of 1,021 Service Management Jobs in the UK

the monitoring and maintenance of both client-based cybersecurity services and back-end infrastructure. All work will be logged and tracked using our IT Service management platform (Ivanti) to ensure that SLA’s and KPI’s can be tracked. Responsibilities: • Work with clients to deploy Cybersecurity services including … will be handled by the SOC team) • Respond to client support queries to provide effective and efficient resolution of in-life issues • Identify potential service issues and address proactively, working with clients and colleagues to ensure continuity of service • Use the ITSM platform (Ivanti) to track the deployment … the transition into live operation by the SOC team Skills/Must have: • Practical IT support experience, covering desktop, server and networking skills • Customer service experience e.g. 1st/2nd level support on a Technical Service Desk. • Ability to self-manage workload to ensure that deadlines are met More ❯

week onsite in Central London Exciting client environment – Financial, Legal, and MSP sector exposure What you’ll be doing: Managing incidents, change requests, and service delivery Working closely with executives, offering 2nd/3rd line support Vulnerability scanning, remediation (Nessus, Defender 365), and patch management Project support and … candidate background: Previous experience supporting clients in the MSP, Consultancy, Legal, or Financial environments Strong communication skills with a passion for delivering first-class service Solid technical foundation across Microsoft technologies Stability matters – We’re looking for candidates who have built strong, consistent career journeys and are ready for … their next long-term move. Bonus Points: Microsoft or Azure certifications ITIL Service Management knowledge This is your chance to join a forward-thinking company that genuinely invests in your skills and career. If you're driven, personable, and ready for your next big move we'd love More ❯

week onsite in Central London Exciting client environment – Financial, Legal, and MSP sector exposure What you’ll be doing: Managing incidents, change requests, and service delivery Working closely with executives, offering 2nd/3rd line support Vulnerability scanning, remediation (Nessus, Defender 365), and patch management Project support and … candidate background: Previous experience supporting clients in the MSP, Consultancy, Legal, or Financial environments Strong communication skills with a passion for delivering first-class service Solid technical foundation across Microsoft technologies Stability matters – We’re looking for candidates who have built strong, consistent career journeys and are ready for … their next long-term move. Bonus Points: Microsoft or Azure certifications ITIL Service Management knowledge This is your chance to join a forward-thinking company that genuinely invests in your skills and career. If you're driven, personable, and ready for your next big move we'd love More ❯

grow and thrive. The MSP arm of Tela acts as an extension to our customers’ business, providing a robust, technically-sound and friendly support service to customers within a wide-range of industry sectors, from the legal industry, to charities to education. Role Description This is a full-time … to you (directly assigned or escalated from 2nd Line) working with current technologies such as Azure, Microsoft 365, what else would you add? Firewall management and networking Proactively involved in project work, including customer onboarding Maintaining a high degree of service for all support queries and adhering to … all service management principles On site visits as required, for both scheduled work, project and break-fix jobs Supporting users in the correct use of equipment by providing any necessary guidance, training and advice Acting as a mentor to junior team members Security First approach working with Cyber More ❯

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements … and business change initiative called Switch. You will be required to work as part of the Finance Product Team on the day to day management and support of Workday and related systems. Reporting to the Workday Finance Systems Team Leader, you will also manage change activities relating to the … support team members, Workday, Prism or Adaptive as appropriate Work in order to meet expected business performance goals by providing full range of customer service Support all Finance system integrations as a Functional perspective Serve as a strong consultative partner to Finance and HR teams in service delivery More ❯

of T-SQL (MS SQL) and/or PL/SQL Knowledge of minor programming or scripting (.NET/PowerShell) Experience using an IT Service Management Tool (e.g. SCSM, Service Now) Ability to engage and communicate effectively with the business and customer Experienced in an application support More ❯

the ability to assist with the sale and implementation of these to new and existing clients. In conjunction with clients, account managers and technical service management assist with pre-sales, scoping and designing of client projects/service as well as end to end delivery within the … perform tasks Train colleagues and/or customers on allocated technologies. Improved communication and collaboration between clients and business. Improved 360-client retention and service delivery. Ability to delivery projects with chosen technologies. Any other tasks as directed Knowledge, Experience & Skills Microsoft Azure Admin Microsoft 365 Certified: Enterprise Administrator More ❯

About the role The Business process analyst will lead colleagues through business process design to enable a smooth transition from current to future service delivery that reflects changes to operating model design, technology and business requirements as required. This role will identify inefficiencies, bottlenecks and areas for improvement within … or to support continuous improvement. This will involve analysing the current processes and identifying opportunities for optimisation to establish a consistent, streamlined and efficient service that meets customer and user need. Key to this role will be skills and relationship building to collaborate with colleagues to identify touchpoints and … maintained as we transition to new systems and technologies. The Business process analyst will perform general BA supporting activities such as requirements capture and management, documentation of processes and assist in building business cases to support our operations transformation initiatives. The role will also support business readiness and change More ❯

and development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … and integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM … PPM, would be an advantage You will need to have strong communications both written and oral, ability to present solutions to customers including senior management and be highly focussed on providing strong customer service. Able to work as part of a team or individually to project timelines, you will More ❯

team of highly skilled professionals. Role Overview: We are seeking a 2nd Line Support Analyst to join our Support & Operations team. Reporting to the Service Desk Manager, you will provide initial response support to customers and handle customer requests, incidents, and problems. Your role will involve monitoring critical healthcare … managing issues through to resolution with professional communication. Query databases and logging tools to identify and resolve system issues. Follow Change, Incident, and Problem Management procedures. Contribute to technical documentation, user guides, and participate in continuous improvement and knowledge sharing within the team. Candidate Profile: Bachelor's or Master … with aspirations to develop a career in technical support and cloud systems. Familiarity with application support, troubleshooting, or software development concepts. Willingness to learn Service Management processes such as Incident, Problem, and Change Management. Enthusiasm for learning Microsoft technologies like Azure, Azure DevOps, and SQL databases. Strong communication More ❯

Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in More ❯

Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do More ❯

looking for a forward thinking, dynamic, hardworking individual to join our Technical Services team. You will be responsible for providing a professional, high-quality service whilst supporting 2nd Line queries via the Tech Bar. As you will be our 2nd Line support, you will need to have excellent customer … service skills as you will be the face of IT and for some users, the first time they would have spoken to IT at Dr. Martens. The role involves answering, logging, triaging and effectively resolving tickets where possible or escalating to the relevant team where necessary. Whilst also supporting … fault location and resolution across IT systems and services. Providing support for Town Halls & Events. Work closely with third-party suppliers to maintain high service levels and ensure swift issue resolution. Assist in planning, building, and implementing hardware and software for existing and new office locations. Create and maintain More ❯

in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). Job description Job responsibilities Respond to users software/hardware queries via email or phone Talk colleagues or clients through actions to … users via phone, email, and remote support tools. Strong ability to multitask in a fast-paced IT support environment. Self-motivated with strong workload management and timekeeping skills. Passionate about customer service and consistent communication Previous experience within the IT healthcare sector, with an understanding of industry-specific … systems, compliance, and data sensitivity. (Desirable) Familiarity with the ITIL framework with an understanding of service management best practices and structured support processes (Desirable) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will More ❯

hands-on experience across ITSM and ITOM modules. Proven experience owning a ServiceNow roadmap and delivering platform strategy, governance, and continuous improvement. Strong stakeholder management skills, with a track record of influencing senior leaders and aligning technology with business priorities. Experience leading and developing high-performing technical teams, including … equivalent experience). A strategic mindset with the ability to balance long-term vision with hands-on execution and operational delivery. Strong understanding of Service Management frameworks (e.g. ITIL v4) and experience driving service excellence. Excellent communication and presentation skills, with the credibility to operate at CXO More ❯

real business impact. This Oracle HCM Senior Manager opportunity will see you oversee large scale Oracle HCM Cloud deployments, advising on end to end service management and shaping HR transformation for high profile clients. You’ll act as a trusted advisor, ensuring seamless integration between Oracle applications and … Direct major Oracle HCM implementations from scoping through to go live and post deployment support. • Provide expert guidance on HR operating models—covering self service, virtual agents, onboarding, payroll and absence management. • Partner with client executives to optimise processes and maximise the return on Oracle investments. • Lead commercial activities … and third party system connectivity. • Build and maintain strong stakeholder relationships to ensure delivery aligns with strategic objectives. • Champion best practices in governance, risk management and quality assurance across all engagements. You will have: • A proven track record of delivering complex Oracle HCM programmes in demanding environments. • Advanced functional More ❯

real business impact. This Oracle HCM Senior Manager opportunity will see you oversee large scale Oracle HCM Cloud deployments, advising on end to end service management and shaping HR transformation for high profile clients. You’ll act as a trusted advisor, ensuring seamless integration between Oracle applications and … Direct major Oracle HCM implementations from scoping through to go live and post deployment support. • Provide expert guidance on HR operating models—covering self service, virtual agents, onboarding, payroll and absence management. • Partner with client executives to optimise processes and maximise the return on Oracle investments. • Lead commercial activities … and third party system connectivity. • Build and maintain strong stakeholder relationships to ensure delivery aligns with strategic objectives. • Champion best practices in governance, risk management and quality assurance across all engagements. You will have: • A proven track record of delivering complex Oracle HCM programmes in demanding environments. • Advanced functional More ❯

real business impact. This Oracle HCM Senior Manager opportunity will see you oversee large scale Oracle HCM Cloud deployments, advising on end to end service management and shaping HR transformation for high profile clients. You’ll act as a trusted advisor, ensuring seamless integration between Oracle applications and … Direct major Oracle HCM implementations from scoping through to go live and post deployment support. • Provide expert guidance on HR operating models—covering self service, virtual agents, onboarding, payroll and absence management. • Partner with client executives to optimise processes and maximise the return on Oracle investments. • Lead commercial activities … and third party system connectivity. • Build and maintain strong stakeholder relationships to ensure delivery aligns with strategic objectives. • Champion best practices in governance, risk management and quality assurance across all engagements. You will have: • A proven track record of delivering complex Oracle HCM programmes in demanding environments. • Advanced functional More ❯

end-users. Required Skills/Abilities Essential Excellent communication, client relationship and interpersonal skills Excellent analytical and problem-solving skills Strong experience with customer service desk systems (Jira Service Management, Zendesk) Strong understanding of software development and troubleshooting Ability to work independently and as part of a … in 2010 and has an impressive pedigree in the telco, communications, and utility industries. In 2020, IQGeo acquired OSPInsight, a provider of fiber network management software, and in 2022 IQGeo acquired Comsof, a world leader in automated network design, headquartered in Belgium. Today, IQGeo is the leader in introducing More ❯

need to be comfortable with the following: Microsoft Azure and O365 All aspects of Active directory and AAD, including detailed group policy Enterprise Domain Management Azure AVD PowerShell and other scripting languages (detailed) General networking (ideally Palo Alto and Cisco) Server Host hardware, SAN switches and provisioning (e.g., EMC … Server 2019/2022 Proxy servers (e.g. SmoothWall) Microsoft Auto Patch and Azure Update Manager along with systems hardening Exchange 365 administration Microsoft Intune Management Creation and maintaining documentation and technical designs Cloud SaaS Solutions AV solutions Lead on technical projects. Proven Experience in a similar role ADVANTAGEOUS REQUIREMENTS … Microsoft Certifications (Preferred) ITIL (Preferred) Experience with service management ticketing systems Experience of working in a fast-paced environment with changing priorities Ability to work occasional out of hours is also required but overtime is available. Project Management skills Call Experis IT Today for more Information More ❯

need to be comfortable with the following: Microsoft Azure and O365 All aspects of Active directory and AAD, including detailed group policy Enterprise Domain Management Azure AVD PowerShell and other scripting languages (detailed) General networking (ideally Palo Alto and Cisco) Server Host hardware, SAN switches and provisioning (e.g., EMC … Server 2019/2022 Proxy servers (e.g. SmoothWall) Microsoft Auto Patch and Azure Update Manager along with systems hardening Exchange 365 administration Microsoft Intune Management Creation and maintaining documentation and technical designs Cloud SaaS Solutions AV solutions Lead on technical projects. Proven Experience in a similar role ADVANTAGEOUS REQUIREMENTS … Microsoft Certifications (Preferred) ITIL (Preferred) Experience with service management ticketing systems Experience of working in a fast-paced environment with changing priorities Ability to work occasional out of hours is also required but overtime is available. Project Management skills Call Experis IT Today - 0121 712 8715 - for More ❯

work, internal support will be provided to help you succeed. Verticals they cover: Multi Channel Retail and eCommerce Warehousing Manufacturing & Life Sciences Supply Chain Management Wholesale Distribution Field Service Management What you will need: 3+ years of development experience with Microsoft Dynamics NAV/Business Central. Proficient More ❯

In this work-based training programme you’ll work towards a Level 3 apprenticeship as an IT Solutions Technician. Role Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support … of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills. As a IT Solutions Technician Apprentice, you will gain experience in: IT Service Desk providing help and support … of financial/business applications Assisting with the delivery of projects Microsoft Office 365 and Cloud services Unified Communication technologies Cybersecurity and awareness programmes Service management and reporting What you will bring to the role: A professional approach to work, and willingness to work in a fast-paced More ❯

ensuring that IT projects are completed on time, within scope, and within budget. This position requires strong leadership skills, a deep understanding of project management methodologies, and a passion for delivering high-quality IT solutions. NB: You must have previous Workday implementation experience within the insurance sector to be … Key Responsibilities: Project Delivery : Lead and manage the end-to-end delivery of IT projects, ensuring alignment with business objectives, timelines, and budgets. Stakeholder Management : Engage with stakeholders at all levels to understand business needs, define project requirements, and set clear expectations. Resource Allocation & Planning : Collaborate with cross-functional … teams (developers, analysts, testers) to ensure the proper allocation of resources and skills for successful project execution. Risk Management : Identify, assess, and mitigate risks and issues throughout the lifecycle of IT projects. Ensure effective communication regarding any risks or delays to stakeholders. Agile & Waterfall Methodologies : Apply and adapt Agile More ❯

automation tools for Salesforce. (LEAD) Experience setting up development orgs and data seeding (OwnBackup) Experience with Branching Strategy tools (e.g., Github, Bitbucket) Excellent project management skills, with the ability to manage multiple releases simultaneously. Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams. … Detail-oriented with strong organizational skills. Problem-solving and critical-thinking abilities. Desirable Familiarity with Agile methodologies and ITIL or other IT service management frameworks is a plus. SCRUM experience/certification Key Responsibilities Release Planning and Coordination: Release Execution: Change Management: Testing Documentation Post-deployment Compliance More ❯