726 to 750 of 1,987 Service Management Jobs in the UK

and the roadmap to get there. Future of Work Transformation: We advise technology leadership around the of future workforce transformation in the battle to grow and retain Tech talent. Service & Products Effectiveness: We transform the 'back office' technology operations to enable the transition to product ways of working, next gen service management and DevOps. IT M&A … provide full lifecycle support from solution design and transformation strategy through to cutover and transition for Mergers, Divestments & Regulatory change. We orchestrate complex transactions to enable competitive advantage. Service Implementation: provides a comprehensive, end-to-end capability for establishing new services as part of large-scale digital transformation initiatives. Connect to your skills and professional experience You are able … understanding of the core components of a Technology organisation and how it operates. Working experience in some or all the following areas: Product & Cloud Operating Models, Technology Strategy, IT Service Management & ITIL, Technology Transformation design and implementation, Value Stream mapping or equivalent. Demonstrating the ability to articulate the impact of emerging trends, for example, AI, Robotics and Digital More ❯

growth and continued expansion, they are now looking to strengthen their internal IT Support function by hiring a full time, permanent IT Support Team Leader. Reporting to the IT Service Manager, the successful IT Support Team Lead will serve as a key escalation point for less experienced engineers. We're looking for a hands-on, technically strong engineer who … the IT Team Lead, you will be integral to internal customer satisfaction and business success. Adopting the title of trusted adviser, you will embark on overseeing and leading the service desk team during their shift, ensuring tasks are completed efficiently and effectively. This is a fantastic opportunity for an individual who enjoys being consultative and making a tangible contribution … environment Ongoing technical training and development Career progression opportunities Flexible working arrangements Employee Health and Wellbeing Programme Employee Discount Company Socials and Events Your Responsibilities: Oversee and lead the Service Desk team during their shift, ensuring tasks are completed efficiently and effectively. Take ownership of complex or contentious support issues escalated to you by the team, coordinating appropriate resources More ❯

role We are seeking a Senior Change & Capability Manager for IT&D to cover maternity leave. This role is crucial for driving the strategy and execution of Organisational Change Management (OCM) and capability building across the global IT&D organisation. You will oversee the application of Reckitt's OCM methodology and uplift OCM capability, while continuously developing and adopting … with key stakeholder groups to uplift OCM capability. The experience we're looking for Experience in developing and delivering learning and development programs globally. Proven experience in organisational change management and setting up change networks. Strong stakeholder management and effective communication skills. Collaboration skills with cross-functional teams. Experience influencing at senior leadership level. Proven experience in a … global, cross-functional environment. Insight into market trends and emerging IT&D skills. Preferred working experience in IT&D function. The skills for success Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management More ❯

dynamic team and make your mark on the payments technology landscape of tomorrow. Key Accountabilities Strategy & Leadership Define and execute the global roadmap for operational enablement, platform performance, and service intelligence Serve as a thought leader in AI, workflow automation, and enterprise tooling, ensuring innovation translates into measurable business value Operate as a senior leader within the Customer Operations … function, influencing cross-functional priorities and investment decisions Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success) Platform & Tooling Ownership Own the configuration, adoption, and continuous improvement of operational platforms (e.g. ServiceNow ITSM, CSM, Performance Analytics) Lead implementation of new intelligent tooling, including an enterprise chatbot and workflow automation solutions Manage vendor partnerships, platform … performance related to tooling and AI capabilities Reporting & Business Intelligence Oversee internal dashboards and operational metrics, ensuring actionable insight at all business levels Lead external reporting delivery including SLAs, service packs, and executive summaries, driving consistency and professionalism Establish a global Reporting Centre of Excellence to align data governance, quality, and reporting frameworks AI & Automation Enablement Build and scale More ❯

across teams. Set technical standards for Quality Assurance within your project, reviewing and assuring the work of other engineers. Manage delivery schedules, budgets, and prioritisation of work alongside Project Management and Customer Stakeholders (DevFinOps). Produce high-quality user-centric documentation, including CONOPS, SyOPs, Support Guides, and User Guides. Lead investigations into complex technical issues, ensuring appropriate oversight and … CI/CD pipelines and DevOps working practices. Experience with Git Branching strategies and release management. Secure network architecture design and firewall/router configuration. Experience with centralised configuration management tools such as Ansible or Puppet. Familiarity with agile collaboration tools like Jira and Confluence. Knowledge of Agile delivery methodologies (Scrum, SAFe). Understanding of ITIL-based Service Management delivery. Salary: £85,000 - £125,000 Base + £5,000 DV Bonus + 8% Performance Bonus #J-18808-Ljbffr More ❯

join our platform and engineering team. You'll help us build and maintain an innovative platform powered by ServiceNow and Amazon Connect, helping transform the colleague experience and the service we provide to our users. Our DWP Digital teams are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly … and implementing ServiceNow solutions across multiple data centres and public cloud platforms. Be a subject matter expert in multiple areas of the ServiceNow core platform modules or the IT Service Management modules. Significant demonstrable experience in in ServiceNow platform security. Significant experience in enterprise-wide SaaS, PaaS or IaaS application deployment. Extensive experience and proficient with integration frameworks … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,517. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

join our platform and engineering team. You'll help us build and maintain an innovative platform powered by ServiceNow and Amazon Connect, helping transform the colleague experience and the service we provide to our users. Our DWP Digital teams are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly … and implementing ServiceNow solutions across multiple data centres and public cloud platforms. Be a subject matter expert in multiple areas of the ServiceNow core platform modules or the IT Service Management modules. Significant demonstrable experience in in ServiceNow platform security. Significant experience in enterprise-wide SaaS, PaaS or IaaS application deployment. Extensive experience and proficient with integration frameworks … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,517. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

join our platform and engineering team. You'll help us build and maintain an innovative platform powered by ServiceNow and Amazon Connect, helping transform the colleague experience and the service we provide to our users. Our DWP Digital teams are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly … and implementing ServiceNow solutions across multiple data centres and public cloud platforms. Be a subject matter expert in multiple areas of the ServiceNow core platform modules or the IT Service Management modules. Significant demonstrable experience in in ServiceNow platform security. Significant experience in enterprise-wide SaaS, PaaS or IaaS application deployment. Extensive experience and proficient with integration frameworks … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,517. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

join our platform and engineering team. You'll help us build and maintain an innovative platform powered by ServiceNow and Amazon Connect, helping transform the colleague experience and the service we provide to our users. Our DWP Digital teams are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly … and implementing ServiceNow solutions across multiple data centres and public cloud platforms. Be a subject matter expert in multiple areas of the ServiceNow core platform modules or the IT Service Management modules. Significant demonstrable experience in in ServiceNow platform security. Significant experience in enterprise-wide SaaS, PaaS or IaaS application deployment. Extensive experience and proficient with integration frameworks … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,517. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

join our platform and engineering team. You'll help us build and maintain an innovative platform powered by ServiceNow and Amazon Connect, helping transform the colleague experience and the service we provide to our users. Our DWP Digital teams are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly … and implementing ServiceNow solutions across multiple data centres and public cloud platforms. Be a subject matter expert in multiple areas of the ServiceNow core platform modules or the IT Service Management modules. Significant demonstrable experience in in ServiceNow platform security. Significant experience in enterprise-wide SaaS, PaaS or IaaS application deployment. Extensive experience and proficient with integration frameworks … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,517. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

days ago Knutsford, England, United Kingdom 2 months ago Knutsford, England, United Kingdom 2 months ago Macclesfield, England, United Kingdom 1 month ago Principal Architect for Group Technology Service Management (GTSM) Knutsford, England, United Kingdom 3 days ago Principal Architect for Group Technology Service Management (GTSM) Knutsford, England, United Kingdom 3 days ago Stafford, England, United More ❯

join our platform and engineering team. You'll help us build and maintain an innovative platform powered by ServiceNow and Amazon Connect, helping transform the colleague experience and the service we provide to our users. Our DWP Digital teams are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly … and implementing ServiceNow solutions across multiple data centres and public cloud platforms. Be a subject matter expert in multiple areas of the ServiceNow core platform modules or the IT Service Management modules. Significant demonstrable experience in in ServiceNow platform security. Significant experience in enterprise-wide SaaS, PaaS or IaaS application deployment. Extensive experience and proficient with integration frameworks … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,517. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

join our platform and engineering team. You'll help us build and maintain an innovative platform powered by ServiceNow and Amazon Connect, helping transform the colleague experience and the service we provide to our users. Our DWP Digital teams are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly … and implementing ServiceNow solutions across multiple data centres and public cloud platforms. Be a subject matter expert in multiple areas of the ServiceNow core platform modules or the IT Service Management modules. Significant demonstrable experience in in ServiceNow platform security. Significant experience in enterprise-wide SaaS, PaaS or IaaS application deployment. Extensive experience and proficient with integration frameworks … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,517. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

TCP/IP, DNS and VPNs Knowledge of Windows domain services such as Active Directory and Windows Server Hands-on experience with SOC tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded More ❯

TCP/IP, DNS and VPNs Knowledge of Windows domain services such as Active Directory and Windows Server Hands-on experience with SOC tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded More ❯

TCP/IP, DNS and VPNs Knowledge of Windows domain services such as Active Directory and Windows Server Hands-on experience with SOC tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded More ❯

TCP/IP, DNS and VPNs Knowledge of Windows domain services such as Active Directory and Windows Server Hands-on experience with SOC tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded More ❯

TCP/IP, DNS and VPNs Knowledge of Windows domain services such as Active Directory and Windows Server Hands-on experience with SOC tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded More ❯

TCP/IP, DNS and VPNs Knowledge of Windows domain services such as Active Directory and Windows Server Hands-on experience with SOC tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded More ❯

TCP/IP, DNS and VPNs Knowledge of Windows domain services such as Active Directory and Windows Server Hands-on experience with SOC tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded More ❯

TCP/IP, DNS and VPNs Knowledge of Windows domain services such as Active Directory and Windows Server Hands-on experience with SOC tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded More ❯

TCP/IP, DNS and VPNs Knowledge of Windows domain services such as Active Directory and Windows Server Hands-on experience with SOC tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded More ❯

TCP/IP, DNS and VPNs Knowledge of Windows domain services such as Active Directory and Windows Server Hands-on experience with SOC tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded More ❯

dynamic team and make your mark on the payments technology landscape of tomorrow. Key Accountabilities Strategy & Leadership Define and execute the global roadmap for operational enablement, platform performance, and service intelligence Serve as a thought leader in AI, workflow automation, and enterprise tooling, ensuring innovation translates into measurable business value Operate as a senior leader within the Customer Operations … function, influencing cross-functional priorities and investment decisions Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success) Platform & Tooling Ownership Own the configuration, adoption, and continuous improvement of operational platforms (e.g. ServiceNow ITSM, CSM, Performance Analytics) Lead implementation of new intelligent tooling, including an enterprise chatbot and workflow automation solutions Manage vendor partnerships, platform … performance related to tooling and AI capabilities Reporting & Business Intelligence Oversee internal dashboards and operational metrics, ensuring actionable insight at all business levels Lead external reporting delivery including SLAs, service packs, and executive summaries, driving consistency and professionalism Establish a global Reporting Centre of Excellence to align data governance, quality, and reporting frameworks AI & Automation Enablement Build and scale More ❯

Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules. Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management. Contribute to customers’ business strategies, identifying the best combinations of business and technology solutions to leverage the differentiating benefits of … offering development. Learning & development – Training to support your career development and the skills demand within the company, certifications etc . YOUR PROFILE Experience of architecting ServiceNow solutions across multiple Service Management operating model domains achieving quality, efficiency, productivity and resilience benefits through automation, standardisation and customer experience focus. ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist certification. … Experience with business process modelling tools and frameworks (e.g. BPMN and UML). Agile, ITIL, or project management frameworks. Experience in multi-cloud environments and integration strategies. Familiarity with scripting languages for custom development within ServiceNow. WHAT YOU'LL LOVE ABOUT WORKING HERE: Our Digital Architects are the architects of positive futures and are at the heart of driving More ❯