recognize and respect the power of collaboration, and believe transparency and openness to new ideas leads to innovation. Description Graham Capital Management, L.P. is seeking a mid-level IT analyst to join the firm’s tech-support help desk team in our London office. This role delivers operational support for firmwide end user applications and workstation hardware … support across the firm, primarily focusing on the London office while also assisting with remote requests. Responsibilities Provide hands-on technical support for end-user applications, workstation hardware, and peripherals, ensuring minimal downtime Assist with the setup, configuration, and deployment of new workstations and software applications Support for market data and trade execution platforms Support remote … Participate in IT projects, such as system migrations, upgrades, and office relocations Requirements BA/BS in Computer Science or related field 3+ years of experience in workstation technical support Excellent interpersonal and communication skills (verbal and written) Financial Services industry experience is desired Ability to work independently and collaboratively with the team in a dynamic, fast-paced environment More ❯
and a major player in the economy for over 160 years, we support25 million clientsevery day with more than126,000 staffin65 countries We're looking for a Trainee Desktop SupportAnalyst to join the dynamic and motivated IT infrastructure teams on a digital transformation journey! About the team: Within the Societe Generale group, GTS (Global Technology Services) consists … are responsible for defining the technical strategy and vision for their respective disciplines. Our vision within GTS is to provide cost-effective, state-of-the-art technology services and support based on real-time infrastructure shared by our respective business lines, requiring compliance with common standards, policies and security. The DWS (Digital Workplace Services) entity oversees workstation (desktop and … laptop computers, printing) ecosystem, collaboration tools (telephony, messaging, etc.) and associated services (user support, antivirus, etc.) Its mission is to provide the Group's employees with a fluid, mobile, secure and intuitive digital work environment, with an optimal environmental and social impact. Summary of Key Purposes of the Role: To work in a fast-paced pressurised environment. Providing desktop More ❯
health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Job Description The Application Support team is a 2nd-line response team fully supported to address core application issues that may arise for our 4000+ PA colleagues. The Application SupportAnalyst role … focuses on support, maintenance, and delivery across a wide range of applications such as SharePoint Online, O365, Dynamics 365, Peoplesoft Financials, Concur, and Power BI. This role involves providing resolution to support calls logged with our service desk and ensuring all support tickets are managed against SLA. This is a customer-facing role requiring excellent verbal and … improve how to get the best out of these technologies. This will ensure that this role stays current and in demand. Being based in the Cambridge office, we predominantly support our users by phone, email, and in-person, delivering excellent customer service. The Application Support team provides a great platform to expand your experience and skills needed for More ❯
Join to apply for the TechHub SupportAnalyst role at Ofcom Join to apply for the TechHub SupportAnalyst role at Ofcom Direct message the job poster from Ofcom Senior Technology Recruitment Partner @ Omni | Diversity Recruiting Please note this role will close at 00.01 on the 25th June so we advise making your application by midnight … clear – we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom. We focus not only on what we do, but how we do it. We pride … being an organisation of people who genuinely care about helping others. About the team you’ll be part of You’ll be joining our friendly and dedicated Local TechHub Support Team, who are passionate about delivering a first-class face-to-face ICT support experience. Working collaboratively with our trusted outsourcing partner, we provide hands-on supportMore ❯
Social network you want to login/join with: Responsibilities: Provide comprehensive technical support to end-users through in-person interactions, phone communications, and remote access technologies. Diagnose and resolve hardware, software, and network issues on Virtual Desktop Infrastructure (VDI), laptops, printers, and other peripherals using event logs and monitoring solutions. Install, configure, and maintain operating systems (Windows … and manage software updates and patches using tools such as Microsoft System Centre Configuration Manager (SCCM). Use remote access tools (TeamViewer, Remote Desktop) to assist remote users promptly. Support collaboration and communication tools, including MS Teams, Email, and mobile communications. Collaborate with other IT teams to address escalated issues and implement robust solutions. Investigate and troubleshoot critical vulnerabilities … documentation, knowledge base articles, and training materials to enhance team efficiency. Participate in the planning and implementation of IT projects, such as system upgrades and migrations. Set up and support audiovisual (AV) equipment for meetings across all organizational levels. Requirements: In-depth knowledge and experience with desktop operating systems, hardware, and software, including Windows 10/11, Microsoft Office More ❯
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
Shepherd and Wedderburn LLP
Service Desk team. The S+W service desk is an eight person team split across Edinburgh, Glasgow and London. The team rota the provision of first, second and third line support to 500+ users. Outside of the rota, team members are involved in the planning, delivery and documentation of a variety of projects. The role Primary Duties To maintain and … development and documentation of IT procedures and processes. Act as a technical resource in projects as directed by manager. Secondary Duties To provide 2nd line application, OS and hardware support for internal and remote workers. To resolve user issues in a timely fashion and to escalate with relevant details where appropriate. To carry out any other reasonable duties as … requested by manager. Candidate Profile Experience of OS and application deployment. Strong technical support capability covering Windows 10, MS Office, Active Directory, MS Exchange and iOS configuration (including EMM experience). Experience of iManage, Citrix, Windscribe, Workshare, Mobile Iron and Mimecast. Patch Management. Service Desk experience providing support to a multi-site organisation. Technical Skills/Experience Demonstrates More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
Advance Your IT Career as a 2nd Line Support Engineer! Intercity is growing and so can your career. Were looking for a skilled and motivated 2nd Line Support Engineer to join our high-performing Service Desk team. If youre passionate about solving complex IT issues, supporting a wide range of technologies, and delivering exceptional customer service, this is … your opportunity to thrive. As a 2nd Line Support Engineer, youll be the escalation point for our 1st Line team, tackling more advanced incidents and requests. Youll work across a diverse technical landscape from Microsoft 365 and Azure to EPOS systems and network troubleshooting ensuring issues are resolved efficiently and to the highest standards. Youll also collaborate with third … party suppliers and internal teams to get to the root of multi-faceted IT challenges. Key Responsibilities as a 2nd Line Support Engineer: Provide expert support via phone, email, and remote access. Diagnose and resolve escalated incidents and service requests. Create and maintain knowledge base articles to empower 1st Line teams. Deliver on-site support when required. More ❯
Highbridge, England, United Kingdom Hybrid / WFH Options
Gap Personnel
gap personnel are currently recruiting for IT Support Analysts for their client, Yeo Valley. Fantastic opportunity for anyone looking to start a career in IT, especially if you've had a job working in IT support or if you have been recently studying IT. You will be part of an enthusiastic IT team of 18 employees covering the … will have opportunities for a mixture of on-site and working from home options, plus there is a great staff canteen! Your responsibilities: Providing responsive, reactive and timely technical support to the business - being the first point of contact to the business for IT and Business System tickets. Applying and developing technical knowledge on issues relating to laptops, scanners … Yeo Valley business priorities and operations to provide high and appropriate levels of IT service to the business based on commercial priority and business criticality. Managing prioritizing and solving support tickets and calls throughout their lifecycle and be an interface between the business and the IT and Business Systems team. Project management with new business requirements involving handling, planning More ❯
London, England, United Kingdom Hybrid / WFH Options
S.i. Systems
Social network you want to login/join with: Int. Application SupportAnalyst to maintain and support Data Warehouses and Applications for a large insurance client - 5198, London col-narrow-left Client: S.i. Systems Location: London, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 12d850e82d85 Job Views: 9 Posted: 02.06.2025 … Expiry Date: 17.07.2025 col-wide Job Description: Int. Application SupportAnalyst to maintain and support Data Warehouses and Applications for a large insurance client. Duration: 6 months Location: Hybrid (Toronto/Waterloo) *ERC Required This Support Engineer role is on the Operations Support team and is responsible for maintaining and supporting multiple Data Warehouses, BI … maintain and improve application stability and performance to satisfy client and business objectives. Must Have Skills: 3 - 5 years hands-on experience working as an IT Application/Technical supportanalyst 3+ years working in a DW/BI environment Experience with Databases: Microsoft SQL Server, Oracle, DB2, flat files Knowledge of Business Objects Universe Designer and Web More ❯
London, England, United Kingdom Hybrid / WFH Options
MRI Software
Join to apply for the SupportAnalyst - Application Support role at MRI Software Join to apply for the SupportAnalyst - Application Support role at MRI Software From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way … from home per week. This role can be tied to any of our UK offices (London/Sleaford/Birmingham). We are currently looking to recruit an Application SupportAnalyst who has a passion and desire for customer service and to excel in their role. This is an exciting time to be part of growing company where … are prioritized and resolved effectively. The key to this role will be the ability to prioritise workloads and adapt to changing priorities. Job Overview Effectively log, triage and resolve support tickets Excellent customer communication skills Experience in application support Gain knowledge of our product set Assist in building and maintaining a knowledge base for use across the business More ❯
London, England, United Kingdom Hybrid / WFH Options
Dune
the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The First Line SupportAnalyst is a key position in the IT Support Desk providing support for all of The Dune Group technology systems. Responsibilities range from day to day … support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. This role involves answering and resolving support queries via multiple contact channels and in-person. A high level of customer service … successful candidate needs to be a motivated self-starter with a passion for IT and an understanding of retail business pressures and commercial requirements. RESPONSIBILITIES: Primary contact for Central Support Office based staff. Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Follow up on open Incidents/Service Requests with support teams and More ❯
Social network you want to login/join with: Newport/Monmouthshire client requires an IT SupportAnalyst for an initial 3-month contract onsite. Proven experience in dealing with incidents and solving problems is essential. Your background should cover: Windows Server Windows 10 VMware Active Directory management VPN Working with other technical professionals within an ITIL environment … you should have sound incident management and customer-facing skills. For more information on this onsite IT SupportAnalyst contract in Newport, please contact us. #J-18808-Ljbffr More ❯
A multinational business is seeking a capable IT SupportAnalyst to join its expanding team, based in West London. Please note this is an office-based role and therefore the chosen candidate is required to be in the office 5 days per week. Working as an integral part of the IT team, you will deliver a proactive … st and 2 nd line support service for hardware, software and network issues. You will serve as the first point of contact for support requests and provide hands-on technical support for end-users ensuring the smooth operation of desktop systems and applications, as well as maintenance of laptops, mobile devices and VoIP phones. In order to … to your application to hold an ITIL qualification or a relevant IT degree, but this is by no means necessary. This is an excellent opportunity for a proven IT SupportAnalyst to join a highly successful company that offers a clearly defined career path. #J-18808-Ljbffr More ❯
Exeter, England, United Kingdom Hybrid / WFH Options
RedRock Resourcing
IT SupportAnalyst x 2 - Exeter - New! Location: Exeter (Hybrid) A leading organisation - with offices throughout the South West - requires a number of IT Support Analysts to join its growing team. Suitable candidates will have the following relevent experience: Previous experience of working in a helpdesk environment Experienced with Windows 10/11 support and troubleshooting … Experienced with iOS mobile phone support Experienced with Office 365 suite support and management An understanding of Active Directory/Group Policy Basic networking skills, WI-FI, and network cabling Additionally. exposure to the folloiwng would be advantageous: Experience of managing devices within Intune Experience supporting professional services environments Experience managing mailboxes within Exchange Online Ability to read More ❯
Application SupportAnalyst Bristol - Hybrid | £35,000 – £40,000 | Legal Sector I’m working with a renowned and award-winning law firm in central Bristol in support of their search for an experienced Application SupportAnalyst to join their collaborative Application Support team. You’ll be providing 2nd line support for a variety … systems and software, helping users get the most from key legal applications and Microsoft tools. Sitting in a friendly and experienced team, you’ll provide both remote and onsite support, act as an escalation point for the service desk team, manage hardware and software deployments, and contribute to knowledge sharing, system upgrades, and continuous improvement projects. Please note, this … is a shift-based position based in central Bristol (a short walk from Temple Meads Station) and will require onsite support 2-3 days a week. The role at a glance: Providing 2nd line support for productivity and business-critical applications, including legal solutions and Office 365. Acting as a liaison between the Application Support and Service More ❯
Senior IT Support Specialist – Altrincham – £30k + Bens + Bonus DCS Technology are partnered with an Employee Owned legal firm in Altrincham. Due to growth across the business we are assisting with expansion of their IT support function. We are looking to add an ambitious and passionate IT SupportAnalyst to join the team. As an … IT Systems Support Engineer, This varied role includes 1st line and 2nd line problem solving, managing their full IT estate, and liaising with 3rd party providers and suppliers. You’ll also contribute to the development and improvement of their Practice and Case Management software, and play a key part in project work for new applications and system enhancements. This … opportunity for someone eager to broaden their skills, take ownership of IT projects, and help drive innovation in a dynamic legal environment. Key Responsibilities: 1st line & 2nd Line IT support and troubleshooting - Azure AD, Microsoft 365, InTune Managing and maintaining the firm’s IT infrastructure - general understanding of LAN & WAN connectivity Liaising with external IT providers and suppliers Supporting More ❯
Legal IT Specialist Recruitment Consultant at DGH Recruitment **** Please note this role is Inside IR35 **** A fantastic opportunity has arisen for an IT SupportAnalyst/2nd Line SupportAnalyst to join our London based financial firm on an initial 3 month contract basis Inside IR35. Summary: The client is seeking someone that is responsible for … delivering comprehensive 1st and 2nd line service desk support for incoming queries and issues related to computer systems, software applications, and hardware. This role involves troubleshooting, diagnosing, and resolving technical issues to maintain smooth operations and high customer satisfaction. Key Responsibilities: Provide 1st and 2nd line onsite support in line with the agreed company SLA structure. Efficiently respond More ❯
City of London, London, United Kingdom Hybrid / WFH Options
The Curve Group
IT Application SupportAnalyst (Flexcube experience essential) London Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in over 700 business locations. Due to business requirements, we are … Deputy Head, Corporate Banking. Please note that this is a hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: As IT Application Supportanalyst, you would be expected to perform functional support duties and provide technical assistance to users on a range of core banking products, online banking products and … other critical business applications. The opportunity is for IT Application supportanalyst person with a proven and demonstrable product and applications support or development background specifically in the banking industry. 1. Carry out day to day support, maintenance/Upgrade and administration on all the bank’s application systems and interfaces. 2. Resolve any application issues More ❯
IT Application SupportAnalyst (Flexcube experience essential) London Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in over 700 business locations. Due to business requirements, we are … Deputy Head, Corporate Banking. Please note that this is a hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: As IT Application Supportanalyst, you would be expected to perform functional support duties and provide technical assistance to users on a range of core banking products, online banking products and … other critical business applications. The opportunity is for IT Application supportanalyst person with a proven and demonstrable product and applications support or development background specifically in the banking industry. 1. Carry out day to day support, maintenance/Upgrade and administration on all the bank’s application systems and interfaces. 2. Resolve any application issues More ❯
2nd Line SupportAnalyst | Poole | Competitive DOE As a 2nd Line SupportAnalyst within this forward-thinking business, you’ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd … Line SupportAnalyst, you’ll benefit from: Competitive Salary: depending on experience, plus team bonuses. Flexible Work Hours: Compensation for work outside standard business hours with time-off-in-lieu or overtime pay. Participation in an on-call rotation may be required. Generous Holiday Allowance: 25 days' holiday plus bank holidays, with additional holiday for long service. Pension … platforms. Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line SupportAnalyst, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and More ❯
Senior IT/Techncial SupportAnalyst x 2 - New (REFBJ25) £38,000 - £40,000 + Excellent Benefits A high-profile organisation - recognised as the leader in its field - requires a number of Senior IT Support Analysts due to continued growth. Suitable candidates will have the following: Strong experience in IT support. Professional, friendly approach with the ability … of virtualisation software/cloud services (Azure/AWS) highly beneficial. Duties are as follows: Supporting clients and ensuring ticketing process is followed and clients kept informed. Diagnostics of support cases with the help and support of the rest of the team. Proactive maintenance of client networks using our proactive support tools. Managing new workstation builds and More ❯
Willington, England, United Kingdom Hybrid / WFH Options
Bionical Health
Bionical Health is a leading provider of patient support programmes for patients on high-cost innovative medicines in the UK. The company supports the pharmaceutical industry in enabling patients to access their medicines faster and manage their health conditions better, ultimately improving outcomes for the patient and the NHS. Role Description This is a full-time role for an … IT SupportAnalyst located in Willington. The IT SupportAnalyst will be responsible for providing technical support, analysing and troubleshooting IT issues, and supporting with employee onboarding and offboarding. What You’ll Be Doing Providing 1st and 2nd line IT support across the organisation Troubleshooting hardware, software, and network issues Building of laptops, mobiles More ❯
Are you looking for a new role as an IT SupportAnalyst Have you got experience of working in 1st line support or on an IT Helpdesk Do you want to become part of a growing business that has IT at the heart of their operation Kingscroft has been engaged to recruit for an IT SupportAnalyst for leading logistics and delivery business. As the ideal candidate you will have a background in IT Helpdesk and 1st line support and a solid understanding of Active Directory, Microsoft Office 365, Exchange Online and Networking principals coupled with a general understanding of a range of hardware and business applications . The role is a fantastic … opportunity to develop skills beyond 1st line and to support a huge range of desktop applications and hardware across the office , depot , warehouse , supplier and customer base. Main duties will include: Work as part of the IT Support team on a shift-based rota to provide 24 x 5.5 coverage including participation in an out of hours Investigation More ❯
London, England, United Kingdom Hybrid / WFH Options
Gold Group Limited
Sector: IT & Telecoms Type: Permanent Contact: Gautam Raval Job Published: 25 days ago Application Software SupportAnalyst UK Based Role - FULLY REMOTE I am recuiting for a Application Software SupportAnalyst on behalf of a US based global client who are a leaders in software solutions for the packaging industry. As a Application Software SupportAnalyst you will be well versed in supporting enterprise application software, using help desk ticketing software and queryting tools like SQL Server Management Studio and Microsoft Office. As a Application Software SupportAnalyst you will provide top-tier technical support for enterprise software applications, with a focus on ensuring customer satisfaction and product excellence. You … ll collaborate with engineering, QA, sales, and customer success teams to troubleshoot complex issues and advocate for customer needs. Application Software SupportAnalyst Responsibilities: Provide timely and professional support to external customers via phone, email, and ticketing system. Investigate, document, and resolve software issues and other applications. Collaborate with engineering, sales, and network services to expedite issue More ❯
Senior IT/Desktop SupportAnalyst x 2 - New (REFBJ25) £38,000 - £40,000 + Excellent Benefits A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following: Strong experience in IT support. Professional, friendly approach with the … of virtualisation software/cloud services (Azure/AWS) highly beneficial. Duties are as follows: Supporting clients and ensuring ticketing process is followed and clients kept informed. Diagnostics of support cases with the help and support of the rest of the team. Proactive maintenance of client networks using our proactive support tools. Managing new workstation builds and More ❯