of betting and gaming, then it's to time to join us. Job purpose This role will primarily be responsible for the handling of service requests coming into the Support Desk via telephone, email or Service Desk Self-Service portal, as well as liaising with Business Units and third parties where necessary. The Desktop SupportEngineer will … be required to provide operational support for the core business applications, desktop and hardware support, covering a range of technologies including Windows 8/10, Server 2012, IP telephony, networks, and peripherals and bespoke applications. The role is fundamental to the day-day operations and training will be provided for this role in order to carry out daily … schedule processes Escalation and ownership of any incidents within the production schedule Production and distribution of the daily shift handover Incident Management Log calls, initial triage and assign to Support Groups Own calls and manage them through to resolution Ensure all logged calls are allocated and prioritised appropriately to the relevant teams. Ensure open calls are updated in a More ❯
Thornaby, England, United Kingdom Hybrid / WFH Options
Razorblue Group
razorblue role: We are looking for a 1st Line SupportEngineer - Night Shift to join our growing team of like-minded tech people. Whilst working the night shift you will ensure a smooth transition between nights to days, ensuring that cases are correctly triaged whilst ensuring a great customer experience.Should you choose to accept, your responsibilities will encompass … Provide 1st linetechnical support to clients - supporting networks, cloud services, infrastructure and connectivity Troubleshoot and fix technical faults and issues Respond to client queries and service requests Assist with user rights, passwords, accounts Handle basic security administration Diagnose issues and explain technical details clearly Occasional onsite visits to clients. Our perfect candidate should have a wealth of knowledge spanning … Active Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Basic network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market it works in Active Directory More ❯
Date Posted: 2025-05-14 Country: United Kingdom Location: GBR02: Glenrothes, Scotland, Queensway Industrial Estate, Glenrothes, KY7 5PY Position Role Type: Unspecified Job Title: Application & Development SupportEngineer Function: DT Duration: Permanent Hours : Full Time - 37 hours Location(s): Flexible on UK Locations such as Harlow (Essex), Glenrothes or Livingston (Scotland) - Hybrid with a minimum of 2 days … boundaries, develop your skills, or make a real-world impact, your future starts here. What you will do: Raytheon UK has an opportunity for an experienced IT professional to support applications used by ourEngineering & Manufacturing functions across the business. The support team sits within the Digital Technology function and is responsible for the delivery and support of … testing and integration of applications and alignment of interdependencies between application and data sets . Reporting to the Engineering & Manufacturing Service Owner , you will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Role Summary Maintaining software lifecycles, working on new and More ❯
Date Posted: 2025-05-14 Country: United Kingdom Location: GBR02: Glenrothes, Scotland, Queensway Industrial Estate, Glenrothes, KY7 5PY Position Role Type: Unspecified Job Title: Application & Development SupportEngineer Function: DT Duration: Permanent Hours : Full Time - 37 hours Location(s): Flexible on UK Locations such as Harlow (Essex), Glenrothes or Livingston (Scotland) - Hybrid with a minimum of 2 days … boundaries, develop your skills, or make a real-world impact, your future starts here. What you will do: Raytheon UK has an opportunity for an experienced IT professional to support applications used by ourEngineering & Manufacturing functions across the business. The support team sits within the Digital Technology function and is responsible for the delivery and support of … testing and integration of applications and alignment of interdependencies between application and data sets . Reporting to the Engineering & Manufacturing Service Owner , you will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Role Summary Maintaining software lifecycles, working on new and More ❯
Date Posted: 2025-05-14 Country: United Kingdom Location: GBR02: Glenrothes, Scotland, Queensway Industrial Estate, Glenrothes, KY7 5PY Position Role Type: Unspecified Job Title: Application & Development SupportEngineer Function: DT Duration: Permanent Hours : Full Time - 37 hours Location(s): Flexible on UK Locations such as Harlow (Essex), Glenrothes or Livingston (Scotland) - Hybrid with a minimum of 2 days … boundaries, develop your skills, or make a real-world impact, your future starts here. What you will do: Raytheon UK has an opportunity for an experienced IT professional to support applications used by ourEngineering & Manufacturing functions across the business. The support team sits within the Digital Technology function and is responsible for the delivery and support of … testing and integration of applications and alignment of interdependencies between application and data sets . Reporting to the Engineering & Manufacturing Service Owner , you will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Role Summary Maintaining software lifecycles, working on new and More ❯
Or maybe you have some experience of first-line IT supportand are looking for a new opportunity with a great employer? We are looking for a first line IT SupportEngineer to be part of our team as we undertake a significant transformation to modernize our IT services across the apetito group. Our team is committed to delivering … the UK's largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK. Responsibilities Receive, log and provide triage for incoming IT support requests through various methods including, telephone, tickets, email and in person. Provide excellent communication and customer service to end users, includingproactively updating customers on progress of their IT tickets. … and operational technology (OT) issues, including hardware, software and network problems in our manufacturing and office environments. Resolve incidents promptly and accurately, identifying when to escalate to higher-tier support as required. Process and fulfil IT service requests such as account provisioning, password resets, software installs and hardware setup. Ensure timely delivery of incidents and requests, in accordance with More ❯
site, full time, 5 days per week is a requirement for this role. Find out more about your new workplace! We're looking for a motivated and enthusiastic IT SupportEngineer to join our Corporate IT team in Manchester, UK. Reporting to the IT Operations Manager , this is an entry/mid-level opportunity for someone eager to … a wide range of systems and technologies. You'll work alongside experienced engineers and play a key role in keeping our internal platforms running smoothly by providing first-line support, maintaining hardware and software, and contributing to process improvement and documentation. What will you be responsible for? Providing Follow the Sun (F-T-S) first point resolution/escalation … and as part of a globally decentralised team Enthusiastic personality with excellent communication skills Desirable (but not essential) ITIL Foundations Certification Previous experience in a service desk or IT support role (including internships or volunteering) Exposure to tools like Google Workspace, Microsoft 365, Jira/Confluence Relevant industry recognised certifications are considered advantageous but not essential (e.g., CompTIA A+ More ❯
of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. As a Senior Technical SupportEngineer, you will play a critical role in ensuring seamless customer experiences by providing high-quality technical assistance. You will be part of the global support team … working on a shifted schedule that includes weekends to ensure continuous support coverage. In this role, you will assist with product-specific cases, manage case escalations, provide phone support and respond to alerts, helping Ping Identity deliver superior customer support. Main Responsibilities: Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical … issues. Meeting or exceeding customer expectations on response quality, timeliness and overall customer experience Acting as Queue Manager (QM) during weekend shifts, ensuring efficient case handling and triaging support requests Providing technical support across multiple products, ensuring efficient troubleshooting, identification of root cause and issue resolution Where assigned products are not within their core expertise, work within established More ❯
IT SupportEngineer Übersicht Effizient funktionierende IT-Systeme sorgen dafür, dass der Betrieb bei Amazon jederzeit in Höchstgeschwindigkeit läuft. Unser IT Support Team arbeitet hinter den Kulissen daran, Probleme zu beheben und unsere Systeme zu verbessern, damit unser Betrieb optimal läuft. Dein Fokus liegt darauf sicherzustellen, dass unsere IT-Infrastruktur den Anforderungen unseres globalen Geschäfts gewachsen ist. … von Kolleg:innen A day in the life Du arbeitest vor Ort und besuchst mehrmals im Monat andere Betriebsstandorte in Deutschland und eventuell auch international. Als Teil unseres IT Support Teams arbeitest Du mit Kolleg:innen remote ebenso wie im Büro zusammen und unterstützt sie bei jeglichen Problemen. Du nutzt Dein Fachkönnen, um den optimalen Betrieb unserer Plattformen sicherzustellen … Welt erfordern die verschiedensten Fertigkeiten. Einige Teammitglieder sind spezialisierte Fachkräfte, die bei der Schaffung und Umsetzung von Lösungen helfen. Andere übernehmen Leitungsrollen und agieren als Führungskräfte für unser Tech-Support-Team, damit dieses unsere Endbenutzer:innen bestmöglich unterstützen kann. Wir legen großen Wert auf Diversität und ein inklusives Arbeitsumfeld, in dem sich alle wohlfühlen können. Um Mitarbeitende gezielt zu More ❯
than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. As a SupportEngineer, you will be working in a customer-facing capacity, helping to ensure they have a seamless experience using our products and navigating any issues that arise. Additionally … logically and creatively, with a detail-oriented working style, such that all angles of troubleshooting/resolution are covered and captured. Communicating with customers and partners via the online support tool, and via audio and video calls and screen-sharing sessions. Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams. Showing a respect for all team … call rosters and scheduled public holiday coverage. Clearly communicating with all stakeholders - customers, team members, other departments, management. Participation in escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible. Showing empathy for the customer's situation and listening with the More ❯
Chesterfield, Derbyshire, East Midlands, United Kingdom
TPXImpact Holdings Plc
operations and helping to embed good standards and best practice across the organisation as it grows with our ambitious 3 year plan Responsibilities Work as part of the IT Support team in a third line support role; helping users with a wide range of SaaS & PaaS applications and acting as an escalation point within the team. Complete the … onboarding of users onto internal systems, considering access rights, roles and permissions. Provide Hardware support to end users, including the configuration of new equipment. Management of the Software Asset Register (SAR) and Hardware Asset Register (HAR). Work to consistently high standards for management of our IT estate, creating process and technical documentation as required. Work within information security … External interactions - Mostly internal interactions Strategic timeframe working towards - 1-3 year business plan About You Professional knowledge and experience Essential Previous experience in 2nd/3rd line IT support roles. Experience administering Microsoft Entra ID and/or Google Workspace. Creating and managing Microsoft Azure Subscriptions. Mobile device management tools, ideally InTune or Jamf Working on and supporting More ❯
operations and helping to embed good standards and best practice across the organisation as it grows with our ambitious 3 year plan Responsibilities Work as part of the IT Support team in a third line support role; helping users with a wide range of SaaS & PaaS applications and acting as an escalation point within the team. Complete the … onboarding of users onto internal systems, considering access rights, roles and permissions. Provide Hardware support to end users, including the configuration of new equipment. Management of the Software Asset Register (SAR) and Hardware Asset Register (HAR). Work to consistently high standards for management of our IT estate, creating process and technical documentation as required. Work within information security … External interactions - Mostly internal interactions Strategic timeframe working towards - 1-3 year business plan About You Professional knowledge and experience Essential Previous experience in 2nd/3rd line IT support roles. Experience administering Microsoft Entra ID and/or Google Workspace. Creating and managing Microsoft Azure Subscriptions. Mobile device management tools, ideally InTune or Jamf Working on and supporting More ❯
Social network you want to login/join with: Working hours are Monday - Friday, 9am-5pm. The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland. Provide desk-side and remote support to users, including resolving hardware and software issues. Adhering to KPIs and SLAs. Set … up, configure and install new PCs and associated equipment in accordance with company procedures. Provide local support for desktop, server and network infrastructure equipment. Open to work off site at Eurofins locations within UK and Ireland. A key part of this role will require regular travel to supported sites throughout the UK and Ireland; although the role will have … and Security Regulations. Read and comply with Company rules, procedures, agreements and any notices displayed by the Company throughout your location. Participate in covering on-site and off-site support, which may be as part of a shift rotation. Occasional weekend and evening work as required by the business needs and management requests. You may be required to participate More ❯
3rd line Support The company as well as the starting salary will offer great work life balance! Starting salary £35,000 -£50,000 per annum OTE company car Pension scheme (with additional employer contributions after 2 years) Healthcare and Wellbeing Scheme (after successful completion of probation) Life insurance 25 days holiday + your birthday off Additional Perks Include: Funded More ❯
Technical SupportEngineer Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service More ❯
London, England, United Kingdom Hybrid / WFH Options
Jas Gujral
IT SupportEngineer with 1 st and 2 nd Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT SupportEngineer for the Bank’s Mayfair London office. Responsibilities: Cover a range of duties from Desktop and … Mobile support to supporting our 150+ User base with 5-days a week onsite support with very limited to zero working from home. Provide AV Support and other IT side-desk tasks. Work and learn from our Infrastructure, Communications, iSeries, and Development Teams – semi-involved with various streams of IT work for 2024. Provide onsite IT Support – Monday to Friday between our business hours of 08:00am - 17:30pm (UK). Support ad-hoc out of hours on Bank Holidays/Weekends, which is rota-based between the engineers in the team. 1st and 2nd Line Troubleshooting/Root-Cause Analysis, Documentation write-ups for Knowledge Base Articles. Be an integral part of the SupportMore ❯
Desktop SupportEngineer/2nd Line Technical Support Technician who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider based in the City of London. SALARY: £34,000 per annum + with up to £5,000 Bonus + Benefits (see below … the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a Desktop SupportEngineer/2nd Line Technical Support Technician who has good IT troubleshooting and user facing skills. Working as an onsite Desktop SupportEngineer/2nd … Line Technical Support Technician you will work at a dedicated client site throughout the week providing face-to-face technical support. When you are not scheduled to attend site you will work alongside the IT Helpdesk/Service Desk Team providing remote support to customers. This is an exciting opportunity to join an industry-leading company that can More ❯
IT SupportEngineer with 1 st and 2 nd Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT SupportEngineer for the Bank’s Mayfair London office. You will have at least 3 to 5 years … experience of 1 st and 2 nd Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will … of IT work for 2024 (new imaging process ?" new ITSM tool ?" and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support ?" Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European More ❯
Join to apply for the Deskside SupportEngineer role at Solutions Financial Management . Deskside SupportEngineer/Desk Side SupportEngineer – Based on client site in London - Will need to be able to become SC Cleared. As a Deskside SupportEngineer , you will need the following skills: Microsoft Windows 10/… Desktop Microsoft Office 365 Laptop & Phone support Some Server Support Successful Deskside SupportEngineer/Desk Side SupportEngineer will need to be able to become SC Cleared and have excellent verbal and written communication skills, with previous experience working in a fast-paced environment. A strong commitment to delivering the best customer service … at Deskside with customers is essential. Any Deskside SupportEngineer/Desk Side SupportEngineer who has previous experience working as part of a team on small projects will have a huge advantage. Strong documentation skills, adherence to processes and procedures, experience with incident management/escalations from the Service Desk, patching experience, and up-to More ❯
London, England, United Kingdom Hybrid / WFH Options
Hunter Bond
Desktop SupportEngineer - Elite FinTech - £70,000-£100,000 + Bonus Job title: Desktop SupportEngineer Client: Elite FinTech/HFT Firm Location: London/Hybrid The role: My client is seeking a versatile Desktop SupportEngineer to join their internal IT Support team. You will be working at one of the world … FinTech HFT firms, with a large focus on automation and cutting-edge technology. Essential skills: Experience working within a similar environment, Finance or equivalent Broad 1st/2nd Line Support experience Strong Microsoft orientated skillset – Windows 10/11, AD, Office365 etc. Ability to communicate at all levels Some experience with PowerShell Seniority level Mid-Senior level Employment type More ❯
IT SupportEngineer Permanent Office-Based – Dalkeith, Edinburgh Posted 11/06/2025 CVs ASAP Start date ASAP Meraki Talent’s client is looking to appoint an IT SupportEngineer to provide high-quality technical support across a diverse IT environment. This is a fantastic chance to join a dynamic business where you'll … be responsible for ensuring IT services run smoothly and efficiently for both office-based and retail teams. Key Responsibilities of IT SupportEngineer • Provide technical support across hardware, software, networks, and mobile devices (Windows, Apple, Android). • Manage incidents and requests via ITSM tools, ensuring timely resolution and minimal disruption. • Support retail systems such as tills … payment devices, and printers. • Perform basic server administration and troubleshoot networking issues (IP, DNS, DHCP). • Ensure compliance with GDPR, PCI DSS, and IT security standards. Background of IT SupportEngineer • Proven experience in IT support in 1st/2nd Line • Strong troubleshooting skills across hardware, software, and networks. • Familiar with Windows Server, Office 365, Teams, SharePoint More ❯
1st Line IT SupportEngineer, Thatcham 24/7 Shift RotaMonday to Sunday. 5 days on, 2 days off. 06:00 14:30/14:30 22:00/22:00 18:30) Roc Technologies is looking for a 1st Line IT SupportEngineer to join our Managed Services team. Youll be the first point of … contact for IT issues, providing remote support, resolving incidents, and delivering exceptional customer service. Key Responsibilities: First-line support for hardware/software issues Incident logging, triage & resolution Use of remote tools & ticketing systems (e.g., ServiceNow) Monitor alerts & escalate as needed Maintain documentation & knowledge base Requirements: 12 years IT support/service desk experience Strong knowledge of More ❯
Employment Type: Permanent
Salary: Private Health Cover, Pension, 25 days holiday plus Bank Holidays,
3rd Line SupportEngineer - UK An exciting opportunity for an experienced 3rd Line SupportEngineer to join a global company who are looking to bring their support function in-house. This is an opportunity to grow and lead a team and mentor junior IT support staff who will be supporting (Apply online only) users … based across global offices. Candidates will need to be based in the UK and the role is fully remote. In order to be considered for this 3rd Line SupportEngineer role most of the following experience is required: Proven 3rd Line support experience Extensive experience with Office 365, Azure and the Microsoft software stack Networking - LAN, WAN … firewalls Windows Server ITIL Strong communication and interpersonal skills Previous team leading and experience managing support tickets Relevant Certifications such as Azure Administrator would be beneficial Some excellent benefits are offered with this role including Pension, Private Medical and Life Assurance. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise More ❯
London, England, United Kingdom Hybrid / WFH Options
Experis - ManpowerGroup
3rd Line SupportEngineer - UK An exciting opportunity for an experienced 3rd Line SupportEngineer to join a global company who are looking to bring their support function in-house. This is an opportunity to grow and lead a team and mentor junior IT support staff who will be supporting 300 - 400 users based … across global offices. Candidates will need to be based in the UK and the role is fully remote. In order to be considered for this 3rd Line SupportEngineer role most of the following experience is required: Proven 3rd Line support experience Extensive experience with Office 365, Azure and the Microsoft software stack Networking - LAN, WAN, firewalls … Windows Server ITIL Strong communication and interpersonal skills Previous team leading and experience managing support tickets Relevant Certifications such as Azure Administrator would be beneficial Some excellent benefits are offered with this role including Pension, Private Medical and Life Assurance. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in More ❯
Azure 3rd Line SupportEngineer - Chelmsford £50,000 + permanent benefits, Chelmsford - On-site Our client is looking to recruit an Azure SupportEngineer to act as the main point of contact for 3rd Line Azure support, to around 200 users. You will look after the Azure environment, troubleshooting/resolving incidents and lead the More ❯
