IT Support Analyst - 2ndLine IT Support. Circa £40k - £43k + £1k Bonus + Benefits Package. Location - Onsite 5 Days - St Albans, Hertfordshire. Permanent. T6/MN/18688. Must be eligible to work in the UK. The IT Support Analyst will provide … localised onsite support covering 1st & 2ndLineSupport - will be the focal point for all on-site-based user IT Support. Own of all IT Support Incidents & Service Requests from end-to-end. *The role does NOT involve out of hours … support. Skills Experience Required: 2ndLine or 3rd Line IT Support - onsite support experience. Office 365 - core Microsoft products. Active Directory - Group Policy. Video Conferencing - Zoom. Core DNS & IP Address support. Networking - Cisco/HP/Aruba LAN/WLAN/ more »
Job Title: IT Support Engineer (1st and 2ndLineSupport) Location: Office Based (St Asaph Business Park, North Wales), with occasional travel across the UK Salary: £24,000 - £30,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9.00am … Role: We are looking for a dedicated and energetic IT Support Engineer to join our team. This role covers both 1st and 2ndlinesupport and is based at our St Asaph Business Park office in North Wales. You will also occasionally visit … be provided for customer visits. Key Responsibilities: Respond to customer calls and support requests as part of a team Handle 1st and 2ndlinesupport tickets from triage to resolution Act as a point of escalation for the 1st linesupportmore »
LL17, Groesffordd Marli, Denbighshire, Clwyd, United Kingdom
Office Equipment Systems Ltd
Job Title: IT Support Engineer (1st and 2ndLineSupport) Location: Office Based (St Asaph Business Park, North Wales), with occasional travel across the UK Salary: £24,000 - £30,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9.00am … Role: We are looking for a dedicated and energetic IT Support Engineer to join our team. This role covers both 1st and 2ndlinesupport and is based at our St Asaph Business Park office in North Wales. You will also occasionally visit … be provided for customer visits. Key Responsibilities: Respond to customer calls and support requests as part of a team Handle 1st and 2ndlinesupport tickets from triage to resolution Act as a point of escalation for the 1st linesupportmore »
Shipley, West Yorkshire, Yorkshire, United Kingdom
Watermark Technologies Limited
Job Title : Technical Support Engineer (2ndLinesupport) Location : Shipley Salary : £30,000 - £35,000 per annum Job type : Full time - Permanent Company Overview: Watermark Technologies Ltd is a well-established B2B software business, based in Shipley, that has been operating for over … excellent customer service to our clients who operate in a number of different sectors - finance, insurance, healthcare and accountancy and more. Job overview: Provide 2ndline technical customer support for Watermark's in house developed products (SaaS) Perform Watermark product installations Perform data conversions and … Key Requirements: Previous experience in a Customer Support or Technical Support Analyst role providing application support in a 2ndline capacity Experience with software ticketing systems and CRM software Ability to multitask and priorities tasks Excellent communication skills, both verbal and more »
2ndLineSupport Horsham Salary up to £35,000 We are looking for a 2ndLineSupport Technician to join our client, a successful Managed Print and Technology Services Provider. As 2ndLinesupport Technician … Managed Print Services, and unified comms to customers both internally and externally. This role will be based in their Horsham office Monday - Friday. As 2ndLineSupport you will be responsible for: Provide remote IT assistance to customers, guiding them through problem-solving steps and … Suite, hardware peripherals, and networking concepts. Knowledge of Hyper-V, Clod solutions, watchguard, HPE and NetGear switches. To be considered for the role of 2ndLineSupport you will need to demonstrate the following skills and experience: 2ndlinesupportmore »
ATTENTION! 2NDLINESUPPORT ENGINEER WANTED! Elevate your career in the dynamic world of IT Support! We're on the lookout for a 2ndLineSupport Engineer to thrive in our client's fast-paced environment. Have you … got 2ndLineSupport experience? Are you on the search for a better opportunity to develop your career? Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the 2ndLineSupport Engineer: Keep … the IT Documentation up to date Manage multiple tickets and projects Assisting technical support requests within the team and working on 2ndline tickets and projects Ensure good communication with both customers and staff Meet and exceed SLAs Occasional overtime offered Skills Required for the more »
Job Title: 2ndLineSupport Technician Location: Hove Salary: £28,000 -£33,000 - We are booking interviews next week! Please call or email for a slot Must hold a full UK driving licence Key Skills: Cloud Solutions (Microsoft Office 365, Azure) Storage Solutions (NAS, SharePoint … a crucial role on our service desk and will have opportunities for career advancement. The Role: So, what will you be doing as a 2ndLine IT Support Technician ? Manage and oversee multiple tickets and projects. Provide technical support within the team and … handle 2ndline tickets and projects. Maintain and update IT documentation. Meet and exceed SLAs. Communicate effectively with both customers and staff. Report directly to and collaborate closely with the senior management team. Primarily an office-based role with some onsite work as required. Occasional opportunities for more »
2ndLine IT Support Engineer Nr Swindon - Full Time on Site £30,000 + Benefits This is a fantastic opportunity for you, a 2ndLineSupport Engineer, to join a leading IT Support company based on site near … Clearance or the ability to obtain it. In this role, you will cover a broad range of Device, Compute, Network and Application services. Providing 2ndLinesupport to teams across multiple geographic locations Resolution of reported faults escalated to 2ndLineSupport … This role does not include any Microsoft 365/Azure support . In order to be successful in your application for the 2ndlinesupport engineer position, you should have: Broad knowledge of IT and communications services and technologies General IT Operations and more »
Job Title: 2ndLineSupport Engineer Location: Onsite in Windlesham, Surrey Salary: £25,000 to £32,000 + Benefits Job Summary: We are seeking an experienced and highly motivated 2ndLineSupport Engineer to join our IT support … role involves troubleshooting complex issues, providing solutions, and ensuring the smooth operation of our IT infrastructure. Key Responsibilities: . Technical Support: Provide 2ndlinesupport for Windows 10 and 11, Mac iOS, Office 365, Microsoft Azure, and IP Telephony systems. . Issue Resolution … and security, taking appropriate action to resolve any identified issues. Key Requirements: . Experience: Minimum of 2-3 years of experience in a similar 2ndlinesupport role. Technical Proficiency: . Windows 10 and 11 . Mac iOS . Office 365 . Microsoft Azure . more »
Cheshire, Marston, Cheshire West and Chester, United Kingdom
Tilt Recruitment
the best way to describe this role! If you are in IT Support, maybe working as a IT Systems Analyst or in 2ndLineSupport/Desktop Support and are looking to be involved with lots of technology AND the odd … the digital workplace analyst, you will help deliver IT support services to the business. This could be 1st line or 2ndlinesupport within a Windows environment, deploy laptop/desktop and mobile devices, installation, configuration, support and troubleshooting … role would suit someone with a varied technical background. Not necessarily in depth across all areas but certainly a good background with 1st and 2ndlinesupport and ideally within a Windows desktop and Windows server/microsoft server IT infrastructure environment. Exposure to networking more »
Epsom, Surrey, United Kingdom Hybrid / WFH Options
Penguin Recruitment
2ndLineSupport Engineer - Hybrid Working (Business Sector Clients) £30000-£40000 + Bonus + Benefits IT Consultancy with offices across the UK are expanding their Surrey office and currently require a 2ndLineSupport Engineer to join the team working … team, managing business customers across the South-East providing detailed technical support (Cloud or Part-Cloud) via an internal ticketing system The 2ndLineSupport Engineer will come with specific technical training, but the ideal candidate will be working for an MSP or … Reseller and be used to dealing with external customers maintaining external systems providing desktop support Key experience 5+ years' experience in a 2ndline position or similar 3rd line experience beneficial Excellent communication skills and experience working to project deadlines ensuring SLA's more »
2ndLine Technical Support Engineer An exciting 2ndLine Technical Support Engineer role has arisen with our client, a market leading organisation based on the South Coast/Hampshire. The role will require you to be in the Hampshire office … days a week, with additional business travel to customers in the local area. As the 2ndLineSupport Engineer, you will join a driven team where you will be responsible for responsible for the design, implementation and support of client technical infrastructure covering … successful completion. Location: Fareham, Hampshire Duration: Permanent/Full time Salary: Up to £30,000 + additional benefits Do you have: Strong 1st/2ndlineSupport experience Good knowledge and experience in Microsoft and VMware operating systems Experience in System Administration Supportmore »
2ndlineSupport Engineer Microsoft Stack/Azure/Windows server Up to £33k Bristol/Portishead - Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2ndlineSupport Engineer to support their customers. As 2ndlinesupport, you will be handling escalations from the 1st Line Team and actively monitoring infrastructure through a variety of products. This team operate on a hybrid basis working both at home and in the office. You … to a range of technologies and have the opportunity to further develop your skillset with fellow enthusiastic IT professionals. What we are looking for: 2ndlinesupport experience Microsoft Stack - Azure, SharePoint, etc Active Directory Windows Server A positive mindset and a willingness to learn. more »
Employment Type: Permanent
Salary: £28000 - £33000/annum Career Progression + Training
Rotherham, South Yorkshire, Yorkshire, United Kingdom
Exemplar Health Care
IT Support Technician 2ndLine When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Support Technician 2ndLine Position :IT Support Technician 2ndLine Location :Rotherham, S61 1AJ Contract type :Permanent, full time Rate : £26,780per annum This is an exciting opportunity to join our IT Department where youll play a crucial role in providing generalist IT support across … our rapidly growing organisation. As an IT Support Technician 2ndLine with Exemplar Health Care, youll take ownership of various incidents to perform a technical diagnosis and achieve a resolution, both remotely and on-site. Based in Rotherham, this role also requires occasional travel to more »
2ndLineSupport Engineer - Northampton Salary: Up to £40,000 per annum Our client, a dynamic and rapidly growing company, is seeking a highly skilled 2ndLineSupport Engineer to join their talented IT team. This is an exciting opportunity … procedures. Assist in the evaluation and implementation of new technologies. Collaborate with other teams to contribute to ongoing projects. Requirements: Proven experience as a 2ndLineSupport Engineer or similar role. Strong proficiency in Active Directory, Office 365, Team Viewer, and Adobe products. Experience with … A collaborative and innovative working environment. Company-sponsored events and social activities. Pension scheme and other benefits. If you are a dedicated and experienced 2ndLineSupport Engineer looking to take your career to the next level, we want to hear from you. Apply now more »
Aylesbury, Buckinghamshire, United Kingdom Hybrid / WFH Options
Planet Recruitment
Role: 2ndLineSupport Consultant Location: Princess Risborough Salary: £24,000 - £29,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our client are looking for an enthusiastic, self-motivated and talented 2ndlineSupport Consultant to join our Service Desk team based at our Princes Risborough office. As a 2ndLineSupport Consultant, you will provide technical support to our school users remotely. Your role involves working within our escalation … of tickets. You will be able to engage with the appropriate team members across the company to work to resolve incidents. Responsibilities: Provide secondlinesupport for schools, deliver outstanding levels of customer service and support. Liaise across 2nd/3rd line teams. more »
Princes Risborough, Buckinghamshire, South East, United Kingdom
Hireful
opportunity? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry? You will be providing 2ndLine IT Support as well as manging key accounts, being the bridge between the schools and the business. This is … school in an IT Support capacity, but who feels that their progression opportunities are limited. Role: IT Support Engineer aka 2ndLineSupport , 1st LineSupport, Service Desk Analyst, 3rd LineSupport Location … Working hours: Mon-Fri 8:30am-5pm What you will bring to the role: Previous experience in an IT Support, preferably to 2ndLineSupport role. Experience of working within a school, academy or College would be very highly desired and advantageous. Previous more »
Gateshead, Tyne and Wear, North East, United Kingdom
Heels & Brogues Group Limited
Heels & Brogues Recruitment are working with a well-known client to find a talented 2ndLineSupport Engineer to join their dynamic team. Job Title: 2ndLineSupport Engineer Salary: £25,000.00 - £30,000.00 per year Location: Gateshead Benefits: Company … service to build trust and meet customer expectations. Their team ensures seamless operations by sourcing and assembling the necessary equipment. Job Summary: As a 2ndLineSupport Engineer, you will support managed services clients by resolving hardware, software, and network issues. You will … interact directly with clients to ensure minimal disruption to their business operations, maintaining high-quality IT support services and fostering trust and reliability. You will handle queries and problems across technologies such as Microsoft 365, Microsoft Azure AD, Microsoft Intune, network issues, SharePoint Online, virtual machines, remote desktop more »
Gillingham, Luton, Medway, Kent, United Kingdom Hybrid / WFH Options
Proactive Appointments
2ndLineSupport - Security - Hybrid We have an exciting opportunity for multiple 2ndLineSupport Analysts who have experience with security tools and have a desire to progress their career in this area. With a strong background in workstations or … their EMEA operations. As part of their plan to bolster their security operations, new headcount has been approved in a few areas. The 2ndLineSupport Analyst will take responsibility for all elements maintaining minimum security application and patch levels on 5000+ workstations or … holiday each year Life Insurance Cycle to Work scheme Subsidised gym membership Access to Health & Wellbeing Apps Employee discounts A hybrid, flexible working culture 2ndLineSupport - Security Due to the volume of applications received for positions, it will not be possible to respond to more »
IT Support Officer (1st/2ndLineSupport) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN transport As an IT Support Officer you will provide effective 1st and 2ndline IT assistance across all aspects of … the SME business. As IT support administrator you will support the companies user base at a 1st and 2ndlinesupport level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices. Onsite Key Responsibilities Installing, configuring and maintaining … Windows 10 and Windows 11 desktop environment. Provide 1st and 2ndline IT support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software for desktop and mobile devices. Ensure all more »
looking for a 2ndLineSupport Engineer to join our award-winning team and provide day-to-day secondline support. A typical day would be split between troubleshooting escalated tickets, provisioning complex customer CPE devices, assisting 1st LineSupport, answering the telephone to support partner queries, liaising with suppliers and 3rd Line colleagues and managing non-BAU customer requests. No two days are ever the same, we are passionate about delivering the best possible service to our partners, so the successful candidate will … be required from time to time Testing of new products and services to be introduced into our portfolio Skills for the role: Required Previous 2ndLine or network support experience in a service provider environment (1st Line experience demonstrated to an exceptional standard more »
Join Our Dynamic IT Operations Team as a 2ndLineSupport Analyst! Location: Leeds About the Role The IT Operations team is looking for a dedicated Service Desk 2ndLineSupport Analyst. This vibrant and friendly team spans multiple sites … analyst will engage with various IT Operations teams, solutions, project management, and users across the UK, Europe, and Asia. Key Responsibilities: Provide 1st and 2ndLine remote and desktop support Offer onsite IT support within the Leeds office Lead Incident Management onsite Monitor … for key business users Complete tasks following ITIL standards What We’re Looking For Essential Skills: Experience on an IT Service Desk Proven 2ndLinesupport in a Windows 10/Office 365 environment Enthusiasm for excellent service Excellent customer service skills, with experience more »
We have an excellent opportunity for a 2ndLine IT Support Engineer to join our client in Norwich (NR4). MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely … company has a very strong reputation in retaining their employees, due to their excellent culture and progression opportunities. We are searching for a talented 2ndLine IT Support Engineer to be based on-site, just outside of Tuckswood. 2ndLine IT Support … that all tickets are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels 2ndLine IT Support Engineer – Qualifications & Knowledge: 2+ years of experience within the IT sector Experience of working in a customer more »
SecondLine Engineer | Bristol | £30,000 – £35,000 Peaple Talent has partnered with a growing technology company to recruit for a 2ndLine Engineer. This is an exciting role to join a growing, culture-led company where you will be responsible for providing technical end … user support, troubleshooting, and customer service to clients. The successful candidate will be an eager and enthusiastic professional with 2ndline experience supporting technologies like Active Directory, Azure, M365, Windows OS & Server. This is a hybrid role where you will be expected to be onsite … Paid social activities and charity work opportunities Genuine progression routes into Cloud & Cyber teams Interested? If you think you're right for this Second-linesupport role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round more »
Job Title: 2ndLineSupport Technician Location: Basildon, Essex Salary: Up to £37,000 per annum About Us: Join our Basildon-based IT services company, known for innovative technology solutions and customer-focused service. Key Responsibilities: Provide 2ndline technical support … remote assistance Troubleshoot and resolve hardware/software issues Assist with IT equipment and system setup/maintenance Escalate complex issues to 3rd linesupport Document support activities and resolutions Collaborate to improve processes and service delivery Ensure client satisfaction Technologies: Windows 10/… Azure VMware, Networking (TCP/IP, DNS, DHCP, VLANs) Endpoint security solutions (antivirus, firewalls) Backup and recovery tools (Veeam, Altaro) Requirements: 2+ years in 2ndlinesupport Strong knowledge of Windows OS and servers Experience with Office 365 and Azure Hardware/software troubleshooting skills more »