Job Title: IT Business Analyst PURPOSE SUMMARY: A member of the IT Change Team, As a Business Analyst, you will play a crucial role in delivering functional enhancements to critical applications. Under the guidance of the IT Business Solutions Manager you will work closely with stakeholders across business functions, and subject matter experts to gather requirements, analyse business processes … collaboration and communication, continuous learning and improvement and adaptability/flexibility with an overall focus on fast and effective delivery of enhancements to IT systems/services/applications change overall. Responsibilities Requirements Gathering and Analysis: Collaborate with stakeholders to elicit and document business requirements for functional enhancements to critical applications. Lead interviews, workshops, and meetings to understand business … closely with stakeholders, including business users, testing teams, and project managers, to ensure effective communication and collaboration. Facilitate requirements review sessions and walkthroughs, seeking feedback and clarifying any ambiguities. ChangeManagement: Assess the impact of proposed changes on existing systems, processes, and stakeholders. Collaborate with stakeholders to identify changemanagement needs and develop strategies for smooth More ❯
Job Title: Project Manager - ChangeManagement Location: Halifax/Leeds (2 days a week onsite) Contract Type: Temporary Contract Length: 21 weeks Rate: Circa £550/Day Working Pattern: Full Time Are you ready to make a significant impact in the banking industry? Our client, a leading organisation in the UK mortgage sector, is looking for a dynamic … Project Manager specialising in ChangeManagement to join their innovative team. This is your chance to lead transformational projects that enhance customer and colleague experiences! ### About the Role: In this pivotal role, you will coordinate complex and high-risk implementations across various teams and platforms, ensuring successful integration and delivery. Your expertise in both business and technology … change will be essential as you guide our client toward becoming the best bank for customers. ### Skills You'll Need: Agile Methodology & Tools: Lead agile teams to deliver high-priority changes, fostering a respectful and valued work environment. Stakeholder Management: Build and sustain long-term relationships, resolving blockers and influencing positive outcomes. Planning, Tracking, Reporting & Governance: Communicate More ❯
WMP Logistic Centre, 3 Elliott Way, Birmingham, England
NEC SOFTWARE SOLUTIONS UK LIMITED
site maintenance and track work across various equipment Assist in resolving basic faults and confirm fault details as part of incident investigation and resolution Update incidents using the Service management toolset and provide updates to the customer, engineers and managers on the status where required Provide service support and has an understanding in the delivery of Incident, Change and Configuration management The duties of an Apprentice are detailed in subsequent sections. Performing in this role requires that certain activities are carried out within the following process areas: Support of Incident and Service Requests Assist with Configuration Management updates Assist with ChangeManagement updates Awareness of Release Management Awareness of Problem Management Incident and Service Requests: In respect to Incident & Service Request Management, the Apprentice is expected to: Monitor Incidents assigned to the team and assist with management to resolution Ensure accurate incident status and investigation information is recorded by on a regular basis Support delivery of customer Sales orders and queries within Service Requests and track fulfilment and More ❯
of robust service models that underpin the future digital landscape, ensuring they are fit for purpose and aligned with ITIL best practices. This includes collaboratively developing procedures for incident management, service request fulfilment, change and problem management, and configuration management, as well as identifying the tools and resources required to support both back-office and frontline … models that ensure operational readiness for EPR deployment. This role will focus on ensuring the safe, coordinated transition to the shared EPR system by co-designing procedures for incident management, change control, and configuration management. The IT Operations Lead will also support the development of a unified approach to service delivery, aligning processes with ITIL best practices and … ensuring that the IT infrastructure supports clinical care, operational management, and performance reporting across the APC. Design and Preparation for Future State IT Service ModelsLead the design and execution of enabling activities for future IT service models within the EPR programme, ensuring alignment with operational readiness plans. Collaboration Across NHS TrustsWork closely with EPR teams and digital leads across More ❯
or cyber transformation, helping clients adopt cutting-edge methodologies. Shape the future of businesses by empowering them to adapt, grow, and thrive. Whether it’s improving workflows, fostering cultural change, or delivering smarter data insights, O&T is where strategy meets action to drive tangible results. The Role: As an Optimisation and Transformation Consultant , you will deliver strategic transformation … initiatives that enable organisational growth and efficiency. The role is ideal for professionals skilled in business process optimisation, changemanagement and stakeholder engagement, who thrive in dynamic and challenging environments. Key responsibilities include: Strategic Planning : Assess current processes and systems, develop business cases, and design optimisation roadmaps. Process Optimisation : Identify inefficiencies and implement Lean, Agile, or Six Sigma … practices to streamline operations and drive results. Business Analysis : Gather and document requirements, analyse workflows, and create actionable insights to inform decision-making. ChangeManagement : Develop and execute change strategies to ensure smooth transitions and stakeholder buy-in. Data-Driven Insights : Leverage business intelligence tools (e.g., Power BI, Tableau) to identify trends and measure progress against KPIs. More ❯
Greater Bristol Area, United Kingdom Hybrid / WFH Options
Logiq
or cyber transformation, helping clients adopt cutting-edge methodologies. Shape the future of businesses by empowering them to adapt, grow, and thrive. Whether it’s improving workflows, fostering cultural change, or delivering smarter data insights, O&T is where strategy meets action to drive tangible results. Why Join Us? Work on impactful projects that drive efficiency and innovation across … As an Optimisation and Transformation Consultant , you will deliver strategic transformation initiatives that enable organisational growth and efficiency. The role is ideal for professionals skilled in business process optimisation, changemanagement and stakeholder engagement, who thrive in dynamic and challenging environments. Key responsibilities include: Strategic Planning : Assess current processes and systems, develop business cases, and design optimisation roadmaps. … implement Lean, Agile, or Six Sigma practices to streamline operations and drive results. Business Analysis : Gather and document requirements, analyse workflows, and create actionable insights to inform decision-making. ChangeManagement : Develop and execute change strategies to ensure smooth transitions and stakeholder buy-in. Data-Driven Insights : Leverage business intelligence tools (e.g., Power BI, Tableau) to identify More ❯
Whitbread Court, Porz Ave, Houghton Regis, Dunstable LU5 5XE, UK Req 18 July 2025 Here at Whitbread, we know that change is inevitable, and when change is needed, our Business Change team is on hand to assist in the development and implementation of new business processes that can impact our employees and guests. As the Business Change Lead, you will play a crucial role in developing and implementing the communications and change strategy for commercially driven projects and initiatives. Role: Business Change Lead Contract Type: Full-Time and Fixed Term until 19th December 2025 Location: Whitbread Court, Dunstable Why You'll Love It Here Healthcare: Individual & Family BUPA healthcare Discounts: Up to 60% discount … on Premier Inn stays and 25% discount on our Restaurant brand In this role, you will work within the Commercial Technology tower to support the development and delivery of changemanagement approaches across the business. You will help plan, build, and mobilize change strategies that support site team members and support centre colleagues in adopting and using More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Rolls-Royce plc
and Configuration teams to implement changes that directly impact cutting-edge defence technologies. Your expertise will be essential in supporting our mission-critical defence programmes where data integrity and changemanagement excellence are paramount. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of … future and we need people like you to come and join us on this journey. Within Defence, System Engineering & Product Performance, configuration is responsible for the identification, creation and change of engine product structures and are relied upon to provide leadership on behalf of the capability and the project to enable efficient changemanagement operation and to … current approved configurations Implement project configuration policies and work collaboratively with design and development functions to incorporate design intent into Rolls-Royce product structures Provide guidance and leadership on changemanagement to enable efficient implementation of product changes, checking and approving change packages prior to incorporation Analysing component designs to determine the mass properties and integrating these More ❯
through effective triage and coordination with cross-functional teams. You will interact closely with both IT professionals and business users to resolve functional issues while adhering to robust service management protocols. By participating in shift rotations and following best practices in incident management, you will help guarantee uninterrupted production processes. Your ability to communicate effectively with suppliers, OEMs … minimise disruption to manufacturing operations.* Engage directly with IT and business users to address functional issues related to manufacturing execution systems (MES) and production line devices.* Follow established service management processes such as Incident Management, ChangeManagement, Capacity Management, Problem Management, and Service Level Management to maintain high standards of delivery.* Maintain agreed … members through regular updates, knowledge transition sessions, and collaborative problem-solving.* Assist in preparing operational reports for stakeholders by tracking progress on incident resolution and ongoing projects.* Support stakeholder management by providing clear communication channels and regular status updates throughout the incident lifecycle. What you bring: * Demonstrated experience supporting IT endpoints within production line environments-including troubleshooting hardware such More ❯
a Configuration Manager for a contract in Portsmouth. As part of the CADM team the Configuration Manager is responsible for ensuring Company guidelines are adhered to and CM (Configuration Management) best practices are followed. They provide guidance to the CADM team stakeholders, support process production/improvement. support CM tools user guides production, CM tools improvement and CM tools … will work closely with project, product and service teams while being part of the CADM team. They are the 1st line of support and training for the Product Lifecycle Management (PLM) tool/Configuration Management Database (CMDB) users. Responsibilities Performing CM activities (identification, control and planning, change, status accounting, audit). Recording, controlling, maintaining and distributing the … data in the CMDB. Control of existing documents in the CMDB. External/Internal Distribution of documents/data. Monitor and control the quality of internal documents. Creation and management of relevant structures in the CMDB. Monitor and control the state of the CMDB. Control access to the CMDB. Support Project team members for CADM related queries, provide guidance More ❯
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
Aurora Energy Research Limited
junior stakeholders and business units to analyse requirements, define solutions, and implement transformative changes. As part of the growing Internal Technology team, you will participate in driving a robust management process for all systems within the estate. You will always be looking for improvements we can make to the systems in your department, through system configuration changes, new system … who has a high attention to detail and can hit the ground running. This is a chance to have a significant impact in an organisation where individuals thrive on change and to work within an innovative and growing SME. Key Responsibilities Technical Ownership: Take ownership of Dynamics 365 F&O as our ERP system, ensuring its optimal performance, reliability … and alignment with business objectives. Continually evaluate of the system's technical aspects, implementing improvements and optimisations as needed in line with changemanagement process. Collaborative Support: Work closely with the business owners within the Finance team to provide technical support and guidance on improving training materials and internal processes to improve usability and ensure smooth operation. There More ❯
the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the NCA directly … privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end … internal and/or external) functions: Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement. Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design: Collaborating with internal More ❯
the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the NCA directly … privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end … internal and/or external) functions: Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement. Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design: Collaborating with internal More ❯
the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the NCA directly … privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end … internal and/or external) functions: Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement. Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design: Collaborating with internal More ❯
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Job summary This role will support, lead and be responsible for the Digital Change portfolio of work within UHBW and across the wider Health Care System that are focused on consolidation and interoperability. UHBW has an ambition to drive Digital Change across BNSSG and this role will play a pivotal part in this journey. The challenges we are … in delivering our strategic digital vision. Main Responsibilities Lead the ongoing implementation of UHBW's strategic digital vision in collaboration with senior Digital Programme colleagues. Provide inclusive and inspirational management to colleagues and stakeholders involved in delivering Digital Programme portfolio initiatives and programme management functions. Leverage extensive project and programme management expertise to deliver on internal, joint … environments. Ensure robust programme governance through effective monitoring, scope alignment, milestone tracking, and resource planning. Act as an ambassador for Digital Services, cultivating stakeholder relationships and ensuring communications and changemanagement practices are applied effectively. About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together More ❯
Exciting Opportunity: Project Manager Are you a skilled professional with a passion for governance and changemanagement? This company is seeking a talented Project Manager to join their dynamic team and play a pivotal role in driving organisational success. About the Role As the Project Manager, you will be responsible for leading the company's change governance … framework (LOAD) and serving as the primary point of contact with the Digital Assurance Office. Your expertise will be crucial in ensuring that all change initiatives comply with the LOAD framework, enabling the delivery of value-driven transformations.Key responsibilities of the Project Manager include: Maintaining and continuously improving the LOAD framework to align with the company's evolving needs … and industry best practices Providing guidance and support to the Change Labs and other business units to ensure the successful implementation of the LOAD framework Overseeing the management and facilitation of governance forums, capturing actions, and tracking change initiatives Developing and managing reporting to inform decision-making on change initiatives, from submission to closure Collaborating with More ❯
Oldham, Lancashire, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
housing services for nearly 160,000 residents. They employ over 2500 people across the UK and are an accredited Gold 'Investors in People'. About the Role The Business Change Specialist will be responsible for managing stakeholders and coordinating a team of business change officers, whilst owning end to end business change activities, project plans and governance … across a portfolio of projects, which involve people, process and technology. They are specifically seeking someone that is used to driving people change initiatives using Prosci ADKAR methodologies, with a strong focus on business readiness (assessments, tracking, transition & cutover planning), end user adoption and benefits realisation. Key Responsibilities: * Conduct Change Impact Assessments to define requirements, scope readiness, and … ensure alignment with business designs. * Design and deliver Business Change activities aligned with project plans, governance, and methodologies. * Perform stakeholder analysis to plan effective engagement and communication strategies. * Lead and oversee Business Change Officers, ensuring quality and consistency of outputs. * Facilitate Operational Readiness Assessments, track actions, and report progress and risks to senior stakeholders. * Produce key changeMore ❯
Oldham, England, United Kingdom Hybrid / WFH Options
Hays
housing services for nearly 160,000 residents. They employ over 2500 people across the UK and are an accredited Gold 'Investors in People'. About the Role The Business Change Specialist will be responsible for managing stakeholders and coordinating a team of business change officers, whilst owning end to end business change activities, project plans and governance … across a portfolio of projects, which involve people, process and technology. They are seeking someone that is used to driving people change initiatives using Prosci ADKAR methodologies, with a strong focus on business readiness (assessments, tracking, transition & cutover planning), end user adoption and benefits realisation. Key Responsibilities: Conduct Change Impact Assessments to define requirements, scope readiness, and ensure … alignment with business designs. Design and deliver Business Change activities aligned with project plans, governance, and methodologies. Perform stakeholder analysis to plan effective engagement and communication strategies. Lead and oversee Business Change Officers, ensuring quality and consistency of outputs. Facilitate Operational Readiness Assessments, track actions, and report progress and risks to senior stakeholders. Produce key change artefacts More ❯
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
Environments Manager to support the development, transition & in-service running (inc capability upgrades) of an IT application and infrastructure solution providing support to a critical operational end user. Environment management contributes to improving the overall quality of software development and support through the lifecycle. It encompasses a set of good practices to provide an effective, end-to-end platform … management service for development, test, and production teams. As the Environments Manager, you will work alongside our DevOps, Infrastructure and Network Teams and Solution Architects. You will help to provide end-to-end DevOps managed environments for internal teams and strategic customers, supporting business outcomes for critical national infrastructure. The successful candidate will need to be eligible for UK … security clearance. You will focus on the use of modern technologies and practices to provide a robust set of environments for the solution. Your role and responsibilities; The management and scheduling of all solution environments Development, Test, Staging, Pre-Prod & Production across multiple security level environments Maintaining consistency across all environments used, with any variations clearly documented with the More ❯
seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and changemanagement aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding … will be passionate about your work, technically adept, open with those you work with, and keen to do your best to support your colleagues and teams. Your previous service management experience will ensure you are confident with case supervision, building and enhancing case management capability, whilst providing excellent customer service. We want our service managers to be excited … of leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & ChangeManagement - Direct incident, problem, and changemanagement activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical More ❯
Job Title: ERP Change Manager Location: London Sector: Retail Role Type: Contract/Hybrid Length: 6 months Rate: £850 - £900 a day, outside IR35 Role Overview We are looking for a strategic and hands-on ERP Change Manager to lead the organisational change effort as we transition from Microsoft Dynamics 365 Finance & Operations (D365 F&O) to … critical role in a high-impact transformation programme within a fast-paced retail environment.The ideal candidate will have proven experience in decommissioning D365 F&O and successfully managing the change journey to alternative ERP platforms. You will play a key role in ensuring business readiness, stakeholder alignment, and adoption of new systems and processes. Key Responsibilities Change Leadership … Develop and execute a robust changemanagement strategy for the ERP transition, with a focus on moving away from D365 F&O. Lead change impact assessments, stakeholder analysis, and readiness planning across all business functions. Stakeholder Engagement & Communication Act as the change champion across the organisation, ensuring clear, consistent, and transparent communication. Build strong relationships with More ❯
The Regional IT Service Manager (EM EIA) is responsible for supporting the delivery, performance, and continuous improvement of IT services across the region. They ensure adherence to global service management processes, lead regional service reporting, and drive actionable insights to improve service stability and user experience. Acting as the primary contact for service management in the region, they … governance activities with internal IT teams, vendors, and partners. Maintains strong relationships through structured communication and performance monitoring (e.g. weekly/monthly calls). Oversees effective incident and request management to ensure timely resolution for business stakeholders. Identifies areas for improvement and drives enhancements to incident processes to support a positive user experience. Oversees and reports on the execution … of regional CSI plans. Works collaboratively with regional IT teams to promote a service-oriented culture focused on customer experience and operational excellence. Ensures that changemanagement processes are followed across the region. Supports the assessment and validation of changes and represents the region in global changemanagement forums where appropriate. Champions the delivery of best More ❯
digital transformation by leading service redesign and process optimisation within mental health, community, forensic, and prison healthcare services. They will work with clinical and operational teams to implement digital change, improve data quality, and maximise the use of digital technologies to enhance care delivery and service outcomes. Main duties of the job The main Duties will include: Lead and … support digital transformation projects across the Trust. Drive organisational and behavioural change through digital systems optimisation. Assist in the development of clinical best practices and process improvements. Collaborate with stakeholders to analyse needs, plan projects, and deliver digital solutions. Provide changemanagement support, training, and system improvement recommendations. Promote adoption of assistive and emerging technologies. Support data … Prepare business cases, process maps, gap analyses, and benefits realisation plans. Draft project documentation for approval (e.g. PID, business case). Facilitate service design workshops and redesign processes using changemanagement techniques. Assist in procurement activities for new systems. Promote and evaluate new digital technologies. Track project risks, issues, and interdependencies. Analyse and interpret performance data to support More ❯
ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement … as the main point of contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously assess the IT … service delivery process and implement improvements that enhance efficiency, effectiveness, and customer satisfaction. Lead root cause analysis for service delivery issues and define corrective actions. ChangeManagement: Ensure that changes to the IT environment are implemented smoothly with minimal disruption to service. Oversee the changemanagement process, ensuring compliance with Defence sector standards. Compliance and Governance More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
WM Reply
Job Title: ChangeManagement and Communications Consultant Location: Hybrid working - Based in Manchester with flexibility to work remotely Help empower millions to achieve more by joining a world-class Microsoft consultancy. WM Reply is the Reply Group company specialising in improving employees day-to-day lives through modern workplace solutions and connecting consumers to products and experiences they … s what you can expect to get up to Work with our clients to ensure successful adoption of Modern Workplace technology, primarily Microsoft 365. Analysis, design, and development of change, communications, and training plans. Hands-on delivery of communications and training. Management of key stakeholders. What's needed? Experience helping people make the most of their technology. The … ability to write clear communication, dazzling presentations and exciting Change and Adoption campaigns. Fantastic interpersonal and communications skills - a real people person. Experience working on technology-led change and adoption projects. Microsoft 365 knowledge would be ideal. An understanding of ChangeManagement methodologies such as ADKAR would be amazing. A 2:1 degree in an IT More ❯