1 to 25 of 179 Customer Insight Jobs in the UK excluding London

Customer Journey Manager Edinburgh/Hybrid Contract to Feb 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people … countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. You will ...

Working in the Analytics team, the Customer Insight Manager provides delivery of commercial value through the usage of analytical methods to deliver actionable insight. The aim is to understand, test, predict customer & marketing profitability and its associated levers. In your role, you will contribute to the development … business through: Exploitation of customer knowledge & insight Statistic survey of our portfolios Implementation of decision support tools Assuring visibility of customer insight within BNP Paribas Personal Finance and Strategic retail partners. KEY RESPONSIBILITIES ANALYTICS MANAGEMENT Understanding customer profile and behaviour of a credit customer ...

Project/Customer Journey Manager Leeds/Hybrid Contract to February 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect … countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Project/Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. ...

Customer Journey Manager Edinburgh or Leeds/Hybrid Contract to February 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect … countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. You will ...

business enters an exciting phase of commercial growth, we're seeking a Product Lifecycle Manager (PLM) to become the voice of the customer internally and the face of the business externally. This is a highly commercial, customer-facing role sitting at the intersection of technology, product and market … strategy. Rather than focusing on day-to-day product delivery, you'll own the product throughout its lifecycle, ensuring customer needs, commercial opportunities and evolving regulatory requirements shape the future development of both the company's lidar technology and its cloud-based reporting platform. Working closely with customers, engineering ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

Salary £61,923 Location Swansea, Wales, SA7 9FQ Job summary The Customer Services Performance Delivery lead is a key senior leadership role within Customer Services Group (CSG), responsible for leading and developing CSG's central performance, insight, services and Project control functions. The postholder will work across … whole of Service Delivery to translate insight into action, improving customer outcomes, operational performance, organisational resilience and delivery of strategic priorities. Passionate about people and public service excellence, the individual will be accountable for establishing a high-performing operational function that brings together workforce planning and resource modelling ...

Customer Insight Analyst Birmingham City Centre | Hybrid | Permanent Up to £50,000 + 20% bonus We're recruiting a Customer Insight Analyst for an established organisation looking to strengthen its data and analytics capability. This is a hands-on analytical role for someone who enjoys getting … identifying what's driving performance and turning complex information into clear, practical recommendations. It’s a commercially focused analytics role where you'll use customer, digital and campaign data to uncover insights that improve marketing performance, customer engagement and wider business decision-making. You'll work with ...

from Central Functions, working in partnership with Business Unit Managing Directors, Sales Directors and Group functions to drive sales performance, capability, consistency, governance and customer experience across the BU structure. The role supports the delivery of Group trading objectives by strengthening sales effectiveness, forecast discipline, pricing discipline, digital adoption … performance framework, ensuring they are practical, commercially focused and consistently adopted by Business Units.Leads sales improvement activity across the BU structure, using data, market insight, customer insight and operational feedback to improve reservations, conversion, pricing discipline, revenue, margin, completions and forecast accuracy.Uses Business Unit feedback to inform ...

Responsibilities: Customer Support & Customer Success Deliver exceptional customer support across email, telephone, Microsoft Teams, social media and face-to-face interactions Respond to enquiries from exhibitors, visitors, affiliates and contractors accurately, professionally and within agreed service levels. Support Customer Success KPIs including First Response Time … Resolution Time, Customer Satisfaction (CSAT) and overall customer experience metrics. Identify recurring customer issues and recommend improvements to processes, communications and self-service resources. Manage weekly exhibitor updates and stand amendments within the Sponsors & Exhibitor (SpEx) process, ensuring information is accurate and delivered to agreed deadlines. Collaborate ...

Senior Customer Success Manager Salary: £70,000 - £80,000 per annum, plus circa 10%-15% bonus Location: Remote (Bristol HQ) My client is a rapidly growing technology/SaaS organisation offering a unique portfolio of services to the construction sector across the UK and internationally. There is a clear … would lead to a doubling their size over the next 2-3 years as the products and services are commercialised at pace. The Senior Customer Success Manager, a crucial appointment, will ensure customers achieve their desired outcomes while using a product or service, thereby driving customer retention ...

right products, services and advice.The role will work across Trading, Healthcare Services, CRM, Content, UX, Digital Marketing, eCommerce and Technology teams to deliver seamless customer journeys that increase health participation online, trust, engagement and commercial performance. Key Responsibilities: Leading the online healthcare customer experience roadmap across Superdrug.com … right product, content or service by symptom, condition or health need.Working with UX, product and technology teams to organise digital health journeys around customer needsPartnering with Category Trading to strengthen Own Brand visibility through PDPs, category landing pages, homepage merchandising, app journeys, comparison content, FAQs and trust signals.Working with ...

+ up to 20% bonus This is an opportunity to join a growing analytics function at a business investing heavily in customer insight, retail media, and data-driven decision making. You'll sit at the intersection of CRM, customer analytics, and marketing measurement, helping shape how campaigns … evaluated, audiences are built, and commercial performance is improved. The Company They are a well-established, customer-focused retail organisation with a significant omnichannel presence. Data plays a central role in how they understand customer behaviour, optimise marketing activity, and drive commercial performance. Their analytics team partners closely ...

years) plus Bank Holidays This is a fantastic opportunity for a commercially minded B2B marketer with expertise in demand generation, marketing automation and customer lifecycle marketing to join our ambitious organisation. You'll have the chance to play a key role in shaping our future marketing activity, building … your expertise whilst creating marketing programmes that support customer acquisition, retention and long-term business growth. What's more, we'll ensure you are equipped to broaden your experience across product marketing, CRM, automation, customer insight and campaign strategy. This role represents a unique prospect to develop ...

Hybrid - West Lothian (2x days per week) Are you an experienced CRM and loyalty professional looking to take ownership of customer engagement strategy at scale? This is an exciting leadership opportunity to shape the future of a well-established omnichannel retail business, driving loyalty, retention, personalisation, and CRM transformation … initiatives across multiple customer touchpoints. The Company They are a leading consumer retail business with a strong presence across the UK and Ireland. With a highly engaged customer base and a continued investment in digital, CRM, and customer experience, they are focused on delivering exceptional customer ...

traditional product role. We're looking for someone who lives and breathes music culture, understands the realities of performing and producing, and can turn customer insight into products that shape the future of the industry. If you're active in music performance, producer or deeply immersed in electronic … love to hear from you. Working as part of the Product Planning team, you'll act as the voice of the European customer, gathering insight from performers, artists, retailers, venues and industry partners to help influence future hardware, software and service development. You'll collaborate with international product ...

challenge convention, and back ourselves to win. These values shape how we work every day.The Role: We’re looking for a commercially minded and customer-focused Subscriptions Manager to join the Myprotein Ecommerce team. This is a key role responsible for growing and optimising our subscription proposition, helping … build stronger customer relationships, increase retention and drive sustainable recurring revenue across our digital channels.You’ll own the subscription customer journey end-to-end — from acquisition and proposition development through to onboarding, engagement, retention and reactivation. Working closely with Ecommerce, Trading, CRM, Product, Data, Marketing and Operations teams ...

Product Owner - Customer Experience, Service Ownership £Market Rate London/Hybrid - 2 days a week on site 3 months My client is a nationally recognised savings provider looking for a Service Development/Product Owner to help shape and improve customer journeys, services and experiences. Working … intersection of Product Ownership, Customer Experience and Service Design, the successful candidate will use customer insight, data and stakeholder engagement to drive continuous service improvements and deliver better outcomes for customers. Key Requirements: Own and prioritise the backlog for customer and service improvements, ensuring delivery ...

Remote-first in the UK – 2x days a month in the office If you’re a strategic CRO professional who enjoys owning the full customer journey, building experimentation roadmaps and turning insight into measurable commercial growth, this could be an excellent opportunity to make a real impact across … multiple brands and markets! The Company A leading, multi-award-winning travel insurance group is continuing to invest in its digital customer experience and optimisation capabilities. The group operates several well-established travel insurance brands across the UK, Ireland and Australia, with further international expansion planned. Its flagship brand ...

Darwen (2-3 days a week on-site) This is an exciting opportunity to join a data-led organisation where customer insight is central to driving commercial performance and improving customer experience. THE COMPANY They are a growing, customer-centric organisation operating across a large network … ROLE As a Senior Marketing Analyst you will play a key role in shaping how data informs decision making across marketing, operations, and customer strategy, with a clear line of sight to business impact. Specifically, you can expect to be involved in the following: Analyse customer and transactional ...

portfolio. This is a high-impact role where you'll define product strategy, own multi-year roadmaps, and deliver innovative solutions that enhance both customer and agent experiences. Working closely with the Head of Agent Experience, you'll bring together business, operational and technology teams to deliver meaningful change … scale, ensuring products remain aligned to customer needs, business priorities, and future growth ambitions. What You'll Be Doing as our Product Manager , you'll take ownership of the full product lifecycle, from defining the vision through to delivery and continuous improvement. Create and deliver a clear product vision ...

drive the analytics, measurement, and insights agenda across our global CRM ecosystem.This is a highly strategic role at the intersection of data, customer engagement, marketing effectiveness, and business growth. You'll transform customer signals into actionable insights, helping the organisation make smarter decisions across the entire customer journey while ensuring the customer remains at the center of every interaction.Working closely with Marketing, Sales, CRM, and Business leaders, you will build a data-driven culture that optimizes engagement, conversion, personalisation, and customer lifetime value.Duties/Responsibilities:CRM Analytics StrategyDefine and evolve signal-based and attribute ...

This role is focused on leading products within the data domain, driving the vision, strategy and delivery of data-driven capabilities that enable better customer experiences, operational efficiency and business decision-making. Working within a mature Agile environment, you'll collaborate with engineering, architecture, data and business teams … Analytics and Business stakeholders to deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies ...

central role in shaping that experience, leading a team of digital experience, optimisation and analytics specialists to ensure our websites continually deliver exceptional customer outcomes alongside measurable commercial success. Working across the wider Saga Group, you'll combine customer insight, analytics and experimentation to drive our digital … optimisation roadmap, enhance personalisation and identify opportunities that improve engagement, conversion and long-term customer value. You'll collaborate with colleagues across Marketing, Brand, CRM, Data and Technology, using evidence-led decision making to influence strategy, champion innovation and ensure every digital enhancement is rooted in the needs ...

stakeholder sessions and team meetings . You'll work alongside Product Managers, UX Designers and Engineers to ensure product decisions are driven by genuine customer insight, helping deliver intuitive, user-centred digital experiences. Contract Details Role: UX Researcher Contract: Initial 6 months IR35: Inside IR35 Location: Predominantly remote … Organise and facilitate user research sessions, ensuring stakeholders are actively involved throughout the process. Analyse qualitative and quantitative research findings, identifying actionable insights and customer pain points. Present findings through engaging reports, presentations and workshops tailored to a variety of stakeholders. Support product teams with evidence-based recommendations ...