1 to 25 of 51 Customer Insight Jobs in the UK excluding London

Shape customer insight with data-driven decisions. A thriving financial services environment. Modern data stack, using Snowflake, SQL and more. Fantastic benefits including private medical and enhanced pension. Were looking for a Senior Insight Analyst to join a forward-thinking Insight team. This is your chance … projects, create actionable insights, and influence key decisions. Youll work closely with stakeholders to improve customer experience and drive commercial performance. If you love turning data into stories that make an impact, this role is for you. What youll be doing As a Senior Insight Analyst, youll deep ...

career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further. They are looking for an experienced Customer Support Manager to work alongside the existing management team to further capitalise on their explosive growth over the last few years. The role offers … Head of Support within a short period of time for those wishing to grow their career. Role Overview We are looking for an experienced Customer Support Manager/Head of Support to lead and develop our customer support function in a fast-growing online marketplace. You will ...

Full time hours. We are happy to discuss flexible working! Top 3 skills needed for this role: Advanced analytics and data solutions expertise Strategic insight and data storytelling Strong leadership and stakeholder management What this role is all about: As Customer Insights Manager, you’ll lead our Insights … team to turn data into clear, actionable recommendations that shape strategy and drive meaningful change. You’ll champion a customer-first mindset, translating complex analytics into insight that informs both day-to-day choices and long-term transformation.You’ll guide and develop a high-performing team, uphold quality ...

Role: Functional Consultant Dynamics 365 CE (Customer Insights & Journeys) Location: Birmingham (Hybrid: 1 2 Days a Month On-Site) Salary: £45,000 - £56,500 Contract: Fixed-Term (12 Months) Network IT are supporting our clients large-scale digital customer engagement transformation , we are seeking an experienced Functional Consultant … functional lead for Microsoft Dynamics 365 Customer Engagement (CE) . More specifically, Customer Insights and Customer Journeys , supporting the organisation in delivering data-driven, personalised customer experiences at scale. This is a senior, hands-on role within IT Services, combining functional leadership, solution design, and delivery ...

specific product and buyer messaging frameworks that give GTM teams clear, usable direction. Working closely with Product Management to ensure messaging reflects real customer problems and market priorities. Creating foundational messaging briefs, playbooks, and enablement content for UK sales and marketing teams. Owning the execution of product and feature … such as proposals, collateral, case studies, and FAQs to support win rates and reduce sales cycles. Partnering with Product, Product Analysts, and Voice-of-Customer teams to understand the UK buying journey and identify funnel improvement opportunities. Acting as the product marketing lead for the UK, tailoring global initiatives ...

Product Manager is responsible for managing the coordination of the product roadmap and ensuring that product development is driven by clear market needs, customer insight, and commercial priorities. This role acts as the primary bridge between customers, sales, and the internal product and engineering teams. The successful candidate … appropriate time in the process to ensure new features are launched seamlessly and on time. This specifically includes: Prioritise initiatives based on customer value and business impact Collaborate with the Head of Product and the Development team to rough-size commercial priorities and agree delivery feasibility Coordinate across ...

Insights Labbuilding the capability, infrastructure and frameworks that power actionable, scalable and self-service analytics across Vitality. You will design a connected, 360 customer view by integrating diverse data sources and enabling the shift from reactive reporting to proactive, predictive insight. Youll lead advanced analytics, champion innovation, and ensure … clear, actionable strategies for senior leaders, mentor analytics talent and embed best practice across the organisationall while ensuring robust governance, data quality and trusted insight delivery. Key Actions Lead and develop the Customer Insights function, converting strategy into scalable capability Build and maintain an integrated 360 customer ...

Demand Generation & Customer Growth Manager - EMEA Location: London/Hybrid/Remote Experience: 9-11 years Function: Marketing Role Overview A high-growth B2B SaaS company is seeking a Demand Generation & Customer Growth Manager to own new customer acquisition and expansion across the EMEA region. This role … sits at the intersection of demand generation, customer marketing, and revenue growth, with a strong focus on pipeline creation, retention, upsell/cross-sell, and customer advocacy. The ideal candidate is a senior, hands-on marketer who partners closely with Sales and Customer Success, runs multi-channel ...

restaurants, and hotels across the UK. With a strong heritage and a modern digital ambition, the business is investing heavily in data, analytics, and customer insight to better understand behaviour, optimise digital journeys, and drive commercial impact at scale. Digital analytics plays a critical role in shaping decision … making across marketing, product, and customer experience, making this a highly visible and impactful hire. THE TEAM You'll join a growing customer data and digital analytics function operating across multiple specialist areas, including digital analytics, CRM, loyalty, data science, and data engineering. This role sits within ...

sales environment, we work in many of the same ways as a SaaS or enterprise technology vendor, with a strong focus on long-term customer value. ________________________________________ The Role We're looking for an experienced Marketing Manager to take ownership of marketing strategy and execution, supporting brand growth, demand generation … This is a hands-on role suited to someone from a B2B tech or SaaS background who is comfortable translating complex solutions into clear customer value, and partnering closely with sales in longer sales-cycle environments. Industry-specific experience is not required - strong core marketing capability and a technology ...

will drive commercial growth within a designated region by developing and executing a regional commercial plan, managing B2B relationships, and leveraging insights to enhance customer experience. Key Responsibilities Commercial Strategy: Develop and implement a regional plan aligned with strategic objectives. Monitor market trends, competitor activity, and customer needs … full sales cycle and maintain strong stakeholder relationships. Stakeholder Engagement: Represent the organisation at events and networking opportunities. Build partnerships with key decision-makers. Customer Insight: Gather and analyse feedback to improve offerings and customer experience. Collaboration: Work with regional teams to deliver cohesive plans and meet ...

Zellis competes and grows through value-led differentiation, market evidence, and commercial clarity. The Head of Product Marketing is responsible for translating market insight into business impact. Youll lead the team that connects customer understanding, competitive intelligence, and product value to measurable revenue outcomes. You will oversee … role you will be responsible for leading and developing the Product Marketing team across all Zellis product lines, personally owning the Pay proposition, from insight and positioning to GTM strategy and launch impact. You will shift internal and external storytelling from features and functions to customer outcomes ...

Customer Analytics Manager £40,000 - £50,000 + Bonus Hybrid - Blackpool (3x days in the office) THE COMPANY Our client, a luxury retail brand, is looking for a Customer Analytics Manager to join their growing team. THE ROLE This role sits at the centre of CRM and marketing … owning the customer data and insights that underpin decision-making across the business. You'll take responsibility for understanding, shaping, and improving the customer database, turning raw data into clear, actionable insight that enables smarter targeting, segmentation, and campaign performance. Key responsibilities include: Evaluating the structure, quality ...

opportunity The client is seeking a business focused Dynamics 365 CRM Product Owner to take ownership of their existing Dynamics 365 Sales and Customer Insights platform and lead its evolution and adoption across the wider group. Dynamics CRM is already live within part of the organisation and delivering value. … data teams, and Microsoft implementation partners. About the role Dynamics 365 CRM ownership Act as the group owner for Dynamics 365 Sales and Customer Insights Own the CRM product roadmap, backlog, and prioritisation in line with business strategy Ensure the platform is configured, used, and evolved to deliver measurable ...

through the CRM (Salesforce). Take ownership of outbound sales efforts, including lead generation, conversion of incoming enquiries, proposal management, and relationship development. Champion customer insight and feedback across the business, ensuring client needs are reflected in service development. Build and maintain strong commercial relationships with OEMs, Tier … makers within the automotive and manufacturing sectors. Ideally degree qualified with experience in B2B sales with the ability to build and maintain senior-level customer relationships: Ability to understand complex services and communicate them in a customer-focused way. Proficient with MS Office and CRM platforms (Salesforce preferred ...

Deal Leadership Lead discovery sessions to uncover challenges around ITSM, integration, automation, and service orchestration. Deliver solution-oriented presentations, demos, and workshops aligned to customer use cases and operational objectives. Own complex, multi-stakeholder sales cycles from initial engagement through to close and handover. Position our services as long … term partnerships that drive efficiency, visibility, and automation across IT operations. Market Insight & Collaboration Stay current with leading ITSM platforms (ServiceNow, BMC, Jira Service Management, Freshservice, etc.) and trends in integration and automation. Share customer insight with Marketing, Product, and Delivery teams to influence go-to-market ...

Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web-based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops ...

solve, shaping a clear and effective roadmap, and leading the delivery of improvements that customers experience immediately. You’ll work closely with engineering, design, customer-facing teams, senior leadership, and client stakeholders to balance user needs, commercial priorities, and regulatory requirements. This is a hands-on role, combining discovery … prioritisation, delivery leadership, and stakeholder alignment. Role Responsbilities: Product Strategy & Roadmap Discovery & Customer Insight Delivery & Team Leadership Data, Measurement & Continuous Improvement Stakeholder Management & Communication Internal Collaboration & Continuous Improvement Experience Required: Proven experience in owning a digital product environment in a Senior Product or Business Analysis role Strong ability ...

post is subject to DBS clearance. Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Senior Insight Analyst to join their Technology team on a temporary basis. The successful candidate will focus on transforming data into actionable insights that drive decision … core record systems and processes. In order to apply, you must have the following skills and experience: Previous experience as a Data or Insight Analyst preferably within social housing, local government, or public sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica ...

Technology, you will be responsible for ensuring TMS data assets and management information are accurate , secure, and strategically leveraged to support operational performance, customer insight, and business growth. Working closely with the Digital Enablement Lead and key stakeholders across TMS and the wider DS Smith Group, you will ...

records, pipeline data, and forecasts, and reporting regularly on progress and performance Representing GDS at trade shows, industry events, and regional garage forums Feeding customer insight and recurring pain points back into the product team to support ongoing development What Were Looking For A proven track record ...

Technology, you will be responsible for ensuring TMS data assets and management information are accurate, secure, and strategically leveraged to support operational performance, customer insight, and business growth. Working closely with the Digital Enablement Lead and key stakeholders across TMS and the wider DS Smith Group, you will ...

establish CI/CD pipelines for improved deployment processes Skills & Experience Required Strong hands-on experience with Microsoft Dynamics 365, particularly: Sales Module Customer Insights & Journey Module Experience supporting and implementing coded solutions within Dynamics 365 (ideally using Visual Studio Code) Proven experience using and maintaining Power Automate Flows ...

Senior Insight Analytics Lead Manchester - Hybrid (2 days in the office per week) Our client is a rapidly growing, award-winning technology company in the financial services sector. They prioritise people, planet, and profit, creating a workplace culture that values wellbeing, development, and employee voice. They're consistently ranked … decisions. The mission-driven approach focuses on supporting customers while maintaining the highest standards of integrity and service. We're seeking a S enior Insight Analytics Lead to join the expanding analytics team. This is a pivotal role where you'll drive data-driven decision making across the organisation ...

This is where you come in... As Product Lead, you'll own the roadmap and feature strategy end-to-end. You'll turn expert insight into scalable, repeatable product decisions, balance experimentation with long-term vision, and lead a team of subject matter experts and engineers to deliver meaningful … will: Shape problems early, prototype fast, and validate ideas before scaling. Own the roadmap and decide what deserves engineering investment. Translate SME and customer insight into clear product bets. Partner closely with engineers to scale AI-driven capabilities. Introduce governance and technical discipline where it matters, without slowing ...