51 to 75 of 98 Customer Insight Jobs in the UK excluding London

JOB TITLE: Customer Journey Manager, Data - Credit Cards Platform LOCATION: Chester or Manchester HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above About this opportunity The Customer Journey Manager (CJM) is vital for product development, collaborating with the Product Owner and the wider team to understand, measure, and coordinate … Customer Journeys with an emphasis on technology and integration. This specific role is to support the Data team within the Cards Platform. This is a growing, team with a remit to support Acquisition and Customer Engagement targets for the Bank. The CJM is responsible for understanding and optimising the end-to-end customer experience, ensuring customer … Accountabilities Partner with key members of the Credit Card teams and elsewhere to translate business and analytical requirements into GCP data solutions, ensuring they align with our strategic objectives Insight Integration: Play a leading role in making sense of customer insights and incorporating them into prioritisation and design decisions. Cross- Functional Collaboration: Work closely with various functions such More ❯

do? Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights. Perform operational analyses and create presentations, with active participation in commercial meetings. Oversee performance indicators by tracking business efficiency through various KPIs/Acting as a business partner. More ❯

do? Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights. Perform operational analyses and create presentations, with active participation in commercial meetings. Oversee performance indicators by tracking business efficiency through various KPIs/Acting as a business partner. More ❯

do? Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights. Perform operational analyses and create presentations, with active participation in commercial meetings. Oversee performance indicators by tracking business efficiency through various KPIs/Acting as a business partner. More ❯

Manager to join at an exciting stage of growth. The Role This is a newly created vacancy, where you’ll own the full product lifecycle - shaping the roadmap, gathering customer insight, writing specs, and working closely with cross-functional teams across Development, Sales, and Delivery. You’ll play a central role in delivering complex digital products that include … customer portals, collaboration tools, and enterprise websites. You’ll contribute to go-to-market planning, product marketing and pre-sales when needed. We are seeking someone who: Brings a solid background in technical product management within software Has taken products from concept all the way through to launch - and can prove it Can drive a small in house dev More ❯

Manager to join at an exciting stage of growth. The Role This is a newly created vacancy, where you’ll own the full product lifecycle - shaping the roadmap, gathering customer insight, writing specs, and working closely with cross-functional teams across Development, Sales, and Delivery. You’ll play a central role in delivering complex digital products that include … customer portals, collaboration tools, and enterprise websites. You’ll contribute to go-to-market planning, product marketing and pre-sales when needed. We are seeking someone who: Brings a solid background in technical product management within software Has taken products from concept all the way through to launch - and can prove it Can drive a small in house dev More ❯

Senior Customer Services Analyst (Viator) Oxford, United Kingdom Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore-everything from simple tours to extreme adventures (and all the niche, interesting stuffin between … easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

metrics, running “in-market” experiments Strong knowledge of user research methods, including interviews, usability testing (moderated and unmoderated), survey design, and behavioural analysis Synthesising various data sources, like trends, customer insight, app data, sales data, etc. Proven experience in advocating for user research, helping teams understand and act on participant needs and behaviours Knowledge of competitive analysis and More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to … guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies based on customer More ❯

and their needs-continually improving our offerings to deliver value and drive business growth. To help us achieve our ambitions, we're looking for a commercially-minded, analytical, and customer-centric Digital Product Manager to take ownership of key areas within our Ecommerce team. This role will lead the performance of associated digital channels, collaborating across digital, commercial, and … marketing functions to drive conversion, and enhance the customer experience. Responsibilities of the role: Own the Ecommerce performance of your area, focusing on customer acquisition and retention through seamless digital journeys and content. Define and deliver against product goals, including conversion rate optimisation, average order value, net present value, and Net Promoter Score (NPS). Build a deep … understanding of the Ecommerce product areas, using performance data and customer insights to identify opportunities and inform decision-making. Champion a test-and-learn approach, using both qualitative and quantitative data to iterate and optimise digital experiences. Define and communicate a clear roadmap and objectives (OKRs), aligning with broader business goals and customer needs. Monitor market trends and More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong technical More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong technical More ❯

and analysis will play a crucial role in shaping the product roadmap and contributing to the overall product strategy. Responsibilities Dig into unstructured data to uncover insights about the customer base and develop a deep understanding of customer behaviour and needs Size and scope AB/multivariate tests and experiments based on customer insights Analyse test outcomes More ❯

and analysis will play a crucial role in shaping the product roadmap and contributing to the overall product strategy. Responsibilities Dig into unstructured data to uncover insights about the customer base and develop a deep understanding of customer behaviour and needs Size and scope AB/multivariate tests and experiments based on customer insights Analyse test outcomes More ❯

and analysis will play a crucial role in shaping the product roadmap and contributing to the overall product strategy. Responsibilities Dig into unstructured data to uncover insights about the customer base and develop a deep understanding of customer behaviour and needs Size and scope AB/multivariate tests and experiments based on customer insights Analyse test outcomes More ❯

fit and lead GTM plans. Responsibilities: Market insights - conduct regular market and competitor analysis to keep abreast of macro product/tech evolutions across EMEA Develop targeting strategies, ideal customer profiles, positioning and differentiated value propositions and messaging for the emerging mid-market segment Lead the development of sales enablement materials, supporting both new business and account management sales … teams Work closely with product management teams to build product marketing plans. Lead the go-to-market efforts for new product and feature releases. Customer insights- leverage primary qualitative, quantitative research and rapid experimentation methods to uncover customer insights to validate and influence the customer experience, inform audience-led marketing campaigns and drive business decisions Triangulate multiple … data sources to identify market opportunities and big customer problem spaces Regularly conduct market and opportunity sizing of key product-led initiatives Skills/Experience: Demonstrable experience in an EMEA product marketing role - supporting product and marketing strategy development, cross-functional execution and GTM Experienced in building customer profiles, value propositions, messaging hierarchies and identifying compelling proof points More ❯

card payment solutions across key sectors, with a focus on recurring commerce. Shape and deliver card payments strategy, alongside our other offerings, focused on how cards are used across customer journeys to create business and merchant value. Anticipate market, scheme, and regulatory changes, ensuring the product stays competitive and compliant. Identify and deliver revenue growth opportunities through product initiatives. … Discovery & Design Lead product discovery and validation activities, ensuring initiatives are backed by data and customer insight. Collaborate with design and research teams to shape user-centred solutions. Analyse how cards are being used to uncover opportunities for product differentiation and growth. Customer & Partner Engagement Work with acquirers, schemes, and partners to expand and enhance our card processing … capabilities. Gather insights from merchants and industry stakeholders to inform product decisions. Represent at customer and partner meetings, building trust and thought leadership. Performance & Optimisation Monitor Product KPIs to improve authorisation rates, transaction routing, and fraud/risk controls. Lead improvement initiatives across card features such as tokenisation, authentication, and digital wallets. Stay informed on card network initiatives and More ❯

card payment solutions across key sectors, with a focus on recurring commerce. Shape and deliver card payments strategy, alongside our other offerings, focused on how cards are used across customer journeys to create business and merchant value. Anticipate market, scheme, and regulatory changes, ensuring the product stays competitive and compliant. Identify and deliver revenue growth opportunities through product initiatives. … Discovery & Design Lead product discovery and validation activities, ensuring initiatives are backed by data and customer insight. Collaborate with design and research teams to shape user-centred solutions. Analyse how cards are being used to uncover opportunities for product differentiation and growth. Customer & Partner Engagement Work with acquirers, schemes, and partners to expand and enhance our card processing … capabilities. Gather insights from merchants and industry stakeholders to inform product decisions. Represent at customer and partner meetings, building trust and thought leadership. Performance & Optimisation Monitor Product KPIs to improve authorisation rates, transaction routing, and fraud/risk controls. Lead improvement initiatives across card features such as tokenisation, authentication, and digital wallets. Stay informed on card network initiatives and More ❯

card payment solutions across key sectors, with a focus on recurring commerce. Shape and deliver card payments strategy, alongside our other offerings, focused on how cards are used across customer journeys to create business and merchant value. Anticipate market, scheme, and regulatory changes, ensuring the product stays competitive and compliant. Identify and deliver revenue growth opportunities through product initiatives. … Discovery & Design Lead product discovery and validation activities, ensuring initiatives are backed by data and customer insight. Collaborate with design and research teams to shape user-centred solutions. Analyse how cards are being used to uncover opportunities for product differentiation and growth. Customer & Partner Engagement Work with acquirers, schemes, and partners to expand and enhance our card processing … capabilities. Gather insights from merchants and industry stakeholders to inform product decisions. Represent at customer and partner meetings, building trust and thought leadership. Performance & Optimisation Monitor Product KPIs to improve authorisation rates, transaction routing, and fraud/risk controls. Lead improvement initiatives across card features such as tokenisation, authentication, and digital wallets. Stay informed on card network initiatives and More ❯

conduct regular market and competitor analysis to keep abreast of macro product/tech evolutions across EMEA, including topics of FMS, app integrations and AI Develop targeting strategies, ideal customer profiles, positioning and differentiated value propositions and messaging for the emerging mid-market segment Lead the development of sales enablement materials, supporting both new business and account management sales … teams Work closely with product management teams to build product marketing plans. Lead the go-to-market efforts for new product and feature releases. Customer insights- leverage primary qualitative, quantitative research and rapid experimentation methods to uncover customer insights Triangulate multiple data sources to identify market opportunities and big customer problem spaces Regularly conduct market and opportunity … of key product-led initiatives Required skills: Demonstrable experience in an EMEA product marketing role - supporting product and marketing strategy development, cross-functional execution and GTM Experienced in building customer profiles, value propositions, messaging hierarchies and identifying compelling proof points and ‘reasons to believe’ to support GTM activity. Customer obsessed and tenacious about understanding customer needs, behaviours More ❯

the Product Owner, you’ll work closely with stakeholders across commercial, operations, engineering and design to ensure product success and continuous improvement. You'll bring an exceptional understanding of customer needs, reduce friction in the EV experience. 💰Paying up to £500 per day(Outside IR35) 🏢2 days per week in the office As Product Owner you will: You’ll … progress of projects, new features and your roadmap across the wider organisation. Work with executive leadership and cross-functional stakeholders to define and communicate product vision and roadmap Use customer insights and operational feedback to influence strategic priorities. Align teams on shared objectives and track OKRs to drive measurable outcomes. Contribute to business planning including forecasts, budgets, and go More ❯

the Product Owner, you’ll work closely with stakeholders across commercial, operations, engineering and design to ensure product success and continuous improvement. You'll bring an exceptional understanding of customer needs, reduce friction in the EV experience. 💰Paying up to £500 per day(Outside IR35) 🏢2 days per week in the office As Product Owner you will: You’ll … progress of projects, new features and your roadmap across the wider organisation. Work with executive leadership and cross-functional stakeholders to define and communicate product vision and roadmap Use customer insights and operational feedback to influence strategic priorities. Align teams on shared objectives and track OKRs to drive measurable outcomes. Contribute to business planning including forecasts, budgets, and go More ❯

the Product Owner, you’ll work closely with stakeholders across commercial, operations, engineering and design to ensure product success and continuous improvement. You'll bring an exceptional understanding of customer needs, reduce friction in the EV experience. 💰Paying up to £500 per day(Outside IR35) 🏢2 days per week in the office As Product Owner you will: You’ll … progress of projects, new features and your roadmap across the wider organisation. Work with executive leadership and cross-functional stakeholders to define and communicate product vision and roadmap Use customer insights and operational feedback to influence strategic priorities. Align teams on shared objectives and track OKRs to drive measurable outcomes. Contribute to business planning including forecasts, budgets, and go More ❯

this role sits at the heart of product development, working closely with Leadership and the wider development team. This is a key role designed to strengthen the roadmap, improve customer onboarding, and enhance product delivery. The opportunity: Define and execute against the product roadmap, ensuring alignment with customer and market needs, and strategic business objectives. Turn customer … sprint planning, stand-ups, retrospectives, and other Agile ceremonies. Conduct UAT and QA testing to validate new features and maintain quality standards. Contribute to the design and improvement of customer self-onboarding processes. Develop materials such as user guides, FAQs, and tutorials to enhance the user experience. Provide domain expertise and technical support to both customers and internal teams. … management, QA testing, or a related SaaS role. Strong analytical and problem-solving skills, with the ability to simplify complex issues. Excellent communication skills and the ability to lead customer-facing workshops and interactions. Experience gathering and translating customer insights and feedback into product improvements. A solid understanding of Agile methodologies and product development management tools. The ability More ❯

this role sits at the heart of product development, working closely with Leadership and the wider development team. This is a key role designed to strengthen the roadmap, improve customer onboarding, and enhance product delivery. The opportunity: Define and execute against the product roadmap, ensuring alignment with customer and market needs, and strategic business objectives. Turn customer … sprint planning, stand-ups, retrospectives, and other Agile ceremonies. Conduct UAT and QA testing to validate new features and maintain quality standards. Contribute to the design and improvement of customer self-onboarding processes. Develop materials such as user guides, FAQs, and tutorials to enhance the user experience. Provide domain expertise and technical support to both customers and internal teams. … management, QA testing, or a related SaaS role. Strong analytical and problem-solving skills, with the ability to simplify complex issues. Excellent communication skills and the ability to lead customer-facing workshops and interactions. Experience gathering and translating customer insights and feedback into product improvements. A solid understanding of Agile methodologies and product development management tools. The ability More ❯