experience in a Managed Service Provider (MSP) environment is essential. Overview We are seeking a skilled and motivated Senior 2nd Line Engineer to join a well-established and growing IT services business based in the West Midlands. This is an exciting opportunity for an experienced ITsupport professional looking to take the next step in their career … within a dynamic and customer-focused environment. Key Responsibilities You’ll be responsible for providing high-level 2nd line support, assisting with troubleshooting, administration, and project-based tasks across a variety of client environments. Core Skills & Experience Active Directory – User account creation, management, and permissions. Group Policy (GPO) – Creation, management, and enforcement of policies. Microsoft Exchange – Basic support … common backup technologies and storage management. Networking Fundamentals – Understanding of LAN/WAN technologies including TCP/IP, DHCP, DNS, IP addressing, VPN, switching, routing, and wireless access. Application Support – Ability to troubleshoot and support third-party and bespoke applications. Please apply More ❯
Desktop/Systems Engineer - Virtualisation - Azure - Networks - ITSupport - 1st & 2nd Line progressing to 3rd Line - Good Benefits Package - £30,000-35,000 per annum We're looking for a Systems Engineer with a good technical background and customer facing attitude to join a growing managed service provider (MSP). You will be working with their key customers … to solve IT issues and escalate where necessary, but the expectation is that you are able to undertake tasks from 1st to 2nd or potentially 3rd line if possible. You will be working in a really supportive and collaborative team in a welcoming and open environment, with a clear path for growth and development. Its a great business with … a brilliant leadership team too. You will technically have experience in: O365 Support and Admin Azure Administration Firewalls Networking (VLAN, WAN) Virtualisation (Hyper-V, VMware There is some on-call support for P1 issues with a weekend rota 1 in 4, which you are financially compensated for and the Systems Engineers cover 7am-6pm so some slight variation More ❯
Desktop/Systems Engineer - Virtualisation - Azure - Networks - ITSupport - 1st & 2nd Line progressing to 3rd Line - Good Benefits Package - £30,000-35,000 per annum We're looking for a Systems Engineer with a good technical background and customer facing attitude to join a growing managed service provider (MSP). You will be working with their key customers … to solve IT issues and escalate where necessary, but the expectation is that you are able to undertake tasks from 1st to 2nd or potentially 3rd line if possible. You will be working in a really supportive and collaborative team in a welcoming and open environment, with a clear path for growth and development. Its a great business with … a brilliant leadership team too. You will technically have experience in: O365 Support and Admin Azure Administration Firewalls Networking (VLAN, WAN) Virtualisation (Hyper-V, VMware There is some on-call support for P1 issues with a weekend rota 1 in 4, which you are financially compensated for and the Systems Engineers cover 7am-6pm so some slight variation More ❯
Hi, Hope you are doing. Please take a look at the below role and let me know your interest. Role –ITSupport Engineer Location-Bakerstreet , UK (Onsite) Duration- 6–12-month contract Job Opportunity: Key Responsibilities: • Provide technical support to end-users via phone, email, or in-person for hardware, software, and network issues. • Diagnose and resolve … and updates. • Set up and configure new desktops and laptops for end-users. • Troubleshoot and resolve hardware failures, software conflicts, and system errors. • Assist with the setup, configuration, and support of video conferencing systems. • Provide training and assistance to end-users on IT-related issues and software usage. • Maintain an inventory of IT equipment and manage asset … tracking. • Perform routine maintenance and system checks to ensure overall network and system health. • Collaborate with the Helpdesk team for escalated issues and resolutions. • Document all support activities in a ticketing system. • Ensure adherence to company IT policies and security protocols. • Perform any other duties as assigned by the IT department. More ❯
Hi, Hope you are doing. Please take a look at the below role and let me know your interest. Role –ITSupport Engineer Location-Bakerstreet , UK (Onsite) Duration- 6–12-month contract Job Opportunity: Key Responsibilities: • Provide technical support to end-users via phone, email, or in-person for hardware, software, and network issues. • Diagnose and resolve … and updates. • Set up and configure new desktops and laptops for end-users. • Troubleshoot and resolve hardware failures, software conflicts, and system errors. • Assist with the setup, configuration, and support of video conferencing systems. • Provide training and assistance to end-users on IT-related issues and software usage. • Maintain an inventory of IT equipment and manage asset … tracking. • Perform routine maintenance and system checks to ensure overall network and system health. • Collaborate with the Helpdesk team for escalated issues and resolutions. • Document all support activities in a ticketing system. • Ensure adherence to company IT policies and security protocols. • Perform any other duties as assigned by the IT department. More ❯
london (city of london), south east england, united kingdom
Pyramid Consulting, Inc
Hi, Hope you are doing. Please take a look at the below role and let me know your interest. Role –ITSupport Engineer Location-Bakerstreet , UK (Onsite) Duration- 6–12-month contract Job Opportunity: Key Responsibilities: • Provide technical support to end-users via phone, email, or in-person for hardware, software, and network issues. • Diagnose and resolve … and updates. • Set up and configure new desktops and laptops for end-users. • Troubleshoot and resolve hardware failures, software conflicts, and system errors. • Assist with the setup, configuration, and support of video conferencing systems. • Provide training and assistance to end-users on IT-related issues and software usage. • Maintain an inventory of IT equipment and manage asset … tracking. • Perform routine maintenance and system checks to ensure overall network and system health. • Collaborate with the Helpdesk team for escalated issues and resolutions. • Document all support activities in a ticketing system. • Ensure adherence to company IT policies and security protocols. • Perform any other duties as assigned by the IT department. More ❯
Job Title: IT Technical Support (ECU Tuning) Location: Commutable from Stratford-upon-Avon, Alcester, Evesham, or Redditch (Warwickshire Region) Salary: £30,000 per annum plus commission opportunities Contract Type: Permanent, Full-Time Industry: Automotive Technology | ECU Tuning | Performance Engineering T his role does not offer sponsorship | Office-based Monday to Friday | Rotational schedule with occasional weekend work (remote … access and IT equipment provided) About You, the Role and Company This role is made for someone who lives and breathes IT. You know the type, the person who fixes, builds, tweaks, and improves things just to understand how they work. Someone who finds peace behind a screen, thrives on problem solving, and takes pride in making systems faster … specialist technical team supporting a global network of dealers with tuning software, remapping tools, and system diagnostics. The work is varied, detail focused, and built around precision. Manage technical support tickets while also assisting the workshop team during live ECU tuning and mapping sessions. You'll receive extensive training across tuning software, diagnostics, and IT systems, with clear More ❯
Employment Type: Permanent
Salary: £30000/annum Training | Progression | ECU tech
A global multi-strategy hedge fund is expanding its trade floor support team in London. This is an office-based role, where you’ll support portfolio managers, traders, and executives. You’ll report into the Head of Trade Floor Support, who has more than 20 years of buy-side experience and built the team from the ground … up. Responsibilities: Support desktops, virtual desktops (VDIs), mobiles, video conferencing, and market data platforms. Troubleshoot and resolve issues across Windows, macOS, Microsoft 365, VMware, Citrix, and Bloomberg. Provide VIP support to front-office and senior stakeholders. Automate workflows with PowerShell, Splunk, and Power Automate. Occasional travel to support global offices and infrastructure build-outs. Requirements: Buy-side … experience in a desktop/trade floor support role. Experience providing VIP support. Confidence with Microsoft and Apple platforms, VMware, Citrix, Intune, Jamf, and Azure. Experience with Bloomberg, Refinitiv, or other market data/trading applications. Scripting/automation skills (PowerShell, Splunk, or similar). Calm under pressure, with a professional approach. Why join: Grow your career at a More ❯
Support Engineer/Desktop Support Engineer – Central London – Windows, Server, Citrix, Active Directory, ITIL - £40,000 - £45,000 A market-leading trading firm is looking for an Desktop Support Engineer to join their London team. This is a fantastic opportunity for a Desktop Support Engineer with experience in industry to break into a first-rate organisation. … In this role you will be working in a team which provides support for all aspects of IT within this prestigious company. You will be responsible for delivering 1st and 2nd line desktop support services. You'll be ensuring the health of IT systems and ensuring they're maintained and managed in the best way possible. More ❯
london (city of london), south east england, united kingdom
Harrington Starr
Support Engineer/Desktop Support Engineer – Central London – Windows, Server, Citrix, Active Directory, ITIL - £40,000 - £45,000 A market-leading trading firm is looking for an Desktop Support Engineer to join their London team. This is a fantastic opportunity for a Desktop Support Engineer with experience in industry to break into a first-rate organisation. … In this role you will be working in a team which provides support for all aspects of IT within this prestigious company. You will be responsible for delivering 1st and 2nd line desktop support services. You'll be ensuring the health of IT systems and ensuring they're maintained and managed in the best way possible. More ❯
Support Engineer/Desktop Support Engineer – Central London – Windows, Server, Citrix, Active Directory, ITIL - £40,000 - £45,000 A market-leading trading firm is looking for an Desktop Support Engineer to join their London team. This is a fantastic opportunity for a Desktop Support Engineer with experience in industry to break into a first-rate organisation. … In this role you will be working in a team which provides support for all aspects of IT within this prestigious company. You will be responsible for delivering 1st and 2nd line desktop support services. You'll be ensuring the health of IT systems and ensuring they're maintained and managed in the best way possible. More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Operations Resources
IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Location: Hybrid working Salary: to £35000 Hours: 40hrs per week, which will include a rota. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves handling a variety … supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for VMs … Monitor usage & availability via the My client’s monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration More ❯
Cheltenham House, Clarence St, Cheltenham, England
NORTHROP GRUMMAN UK LIMITED
emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set Call/chat handling for all inbound customer contact to support new and existing ticket requests Assist in creating new or updating existing documentation Log all tickets and service requests reported via telephone, chat, email, or automatically generated Take ownership … of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycle Carry out initial support and classification of tickets and service requests to determine the correct SLA/urgency Ensure that all telephone, chat and email requests are logged within the ticket management tool Complete investigation and diagnosis via the remote management tools … for tickets, ensuring regular status updates are communicated to the customer Identify and report any potential service breach to the Service Desk Management Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This More ❯
ICT Application Service & Support Analyst L3 Role Summary Provide 2nd line ICT technical support across the organisation, ensuring the stability, availability and improvement of Windows-based systems and related applications. Manage incidents, implement changes, and maintain ICT assets to deliver reliable, secure services. Key Responsibilities Deliver 2nd line support professionally and in line with SLAs, maintaining strong … and test system upgrades, changes and releases within the change control framework. Manage escalated tickets through to resolution, keeping stakeholders informed. Deploy approved hardware and software securely and consistently. Support and maintain key applications; assist in incident/problem resolution per ITIL® processes. Share technical knowledge, maintain documentation and create Knowledge Articles for the Service Desk. Liaise with third … parties and internal teams to achieve timely issue resolution. Maintain accurate asset and configuration data. Participate in release testing, scheduling and communication. Provide flexible support during core hours and contribute to on-call or shift rotas as required. Additional Information Vetting: Must meet Local Force Management Vetting (MV) and possibly 'Security Check' (SC) levels. Mobility: May be required to More ❯
Are you an ITSupport Engineer looking to test your skills in a new environment? Would you like to work in a supportive and flexible organisation who will allow you to upskill and learn? You have the opportunity to join an award winning leader in their field with 5 sites throughout the UK. Working from their Glasgow office … on a hybrid basis you will support their office based team alongside colleagues throughout the UK. Reporting to their Head of IT you will have the opportunity to work independently and with the autonomy to help define processes to prevent recurring incident and issues within their daily tech The organisation are supported by external software vendors meaning you … would be responsible for the support of their infrastructure both on prem and cloud with key tech inclusive of VMware, Windows 11, Office 365 and SQL Server. The ideal candidate for this role will have existing experience but isn't expected to be an expert in everything as there will be support to enhance your skills both internally More ❯
Are you an ITSupport Engineer looking to test your skills in a new environment? Would you like to work in a supportive and flexible organisation who will allow you to upskill and learn? You have the opportunity to join an award winning leader in their field with 5 sites throughout the UK. Working from their Glasgow office … on a hybrid basis you will support their office based team alongside colleagues throughout the UK. Reporting to their Head of IT you will have the opportunity to work independently and with the autonomy to help define processes to prevent recurring incident and issues within their daily tech The organisation are supported by external software vendors meaning you … would be responsible for the support of their infrastructure both on prem and cloud with key tech inclusive of VMware, Windows 11, Office 365 and SQL Server. The ideal candidate for this role will have existing experience but isn't expected to be an expert in everything as there will be support to enhance your skills both internally More ❯
Are you an ITSupport Engineer looking to test your skills in a new environment? Would you like to work in a supportive and flexible organisation who will allow you to upskill and learn? You have the opportunity to join an award winning leader in their field with 5 sites throughout the UK. Working from their Glasgow office … on a hybrid basis you will support their office based team alongside colleagues throughout the UK. Reporting to their Head of IT you will have the opportunity to work independently and with the autonomy to help define processes to prevent recurring incident and issues within their daily tech The organisation are supported by external software vendors meaning you … would be responsible for the support of their infrastructure both on prem and cloud with key tech inclusive of VMware, Windows 11, Office 365 and SQL Server. The ideal candidate for this role will have existing experience but isn't expected to be an expert in everything as there will be support to enhance your skills both internally More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Mana Resourcing Ltd
Technical Solutions Engineer will; * Handle software-related requests * Analyse software related issues and propose solutions * Troubleshoot software * Identify root causes of software problems * Conduct software testing and installation * Troubleshoots IT related issues * Manage software and database migrations * Advise customers on hardware and software configurations and implementation * Develop customer relationships through professional and dependable interactions The PERSON The right Technical … Solutions Engineer candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation; * Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, etc. * Scripting knowledge * Comprehensive understanding of Microsoft tools and application environments * Networking knowledge * Strong communication, organization, problem-solving, and diagnostic skills * At ease with showcasing solutions … to various audiences, including engineers, developers, architects, IT managers, and executives * Ability to work independently and take ownership of projects Salary: £42,000 Starting salary PACKAGE includes; Bonus Pension Income protection Etc. Location: Working from home, living anywhere in the UK. Suitable living locations include: Cambridge Peterborough Nottingham Northampton Leicester Birmingham Leeds Sheffield Manchester Liverpool Bristol Ipswich Coventry Wolverhampton More ❯
Employment Type: Permanent
Salary: £40000 - £43000/annum Bonus + Good Package
Great Exhibition Way, Kirkstall, Leeds, England Hybrid / WFH Options
JUNGLE IT LTD
We are seeking a motivated and detail-oriented apprentice to support our dynamic professional services team. This role offers a unique opportunity to gain hands-on experience in customer engagement, solution design, and proposal development within a fast-paced technology environment. Role As a professional services team apprentice, you will play a key supporting role in helping the team … Assisting with purchasing and payment tasks using business software Document and Report Management: Preparing and formatting documents for internal and external use Supporting the creation of presentations General Business Support: Supporting various departments with ad hoc administrative tasks Assisting with internal award processes or business continuity efforts Learning and Development: Participating in training sessions and shadowing experienced staff Developing … knowledge of business operations and customer service Taking initiative to improve processes and contribute ideas These apprenticeships are designed to build foundational skills in business administration. Duties and Responsibilities: Support the team in gathering customer requirements and documenting solution needs Help maintain pre-sales documentation and CRM records Participate in internal meetings and shadow client calls to learn about More ❯
Cheltenham, Gloucestershire, England, United Kingdom Hybrid / WFH Options
QA
will involve escalating and liaising with other business units in order to resolve issues within the defined SLA, acting as a central point of contact between our users and IT Services, the management of incidents and service requests, receiving and recording all calls from our users within our ticket management tool, providing initial assessment of all tickets, attempting first … and/or escalation, monitoring and escalating tickets according to our SLA's and keeping users informed on status and progress of their tickets. This is an Azure Cloud Support Level 3 Apprenticeship whereby the successful candidate will complete up to 13 months practical work and 4 month end point assessment period. The qualifications you will earn include Information … emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set Call/chat handling for all inbound customer contact to support new and existing ticket requests Assist in creating new or updating existing documentation Log all tickets and service requests reported via telephone, chat, email, or automatically generated Take ownership More ❯
a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Programme is designed for people who want to reskill, retrain, and secure a new career with real prospects. You’ll gain More ❯
a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Programme is designed for people who want to reskill, retrain, and secure a new career with real prospects. You’ll gain More ❯
a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Programme is designed for people who want to reskill, retrain, and secure a new career with real prospects. You’ll gain More ❯
a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Programme is designed for people who want to reskill, retrain, and secure a new career with real prospects. You’ll gain More ❯
Birmingham, West Midlands, England, United Kingdom
Newto Training
a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Programme is designed for people who want to reskill, retrain, and secure a new career with real prospects. You’ll gain More ❯