Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Octopus Computer Associates Ltd
Technical Acceptance Manager/Consultant is responsible for leading and supervising all related technical acceptance enablement activities as part of the Spanish speaking countries , leveraging a strong trend and rootcauseanalysis approach, while orchestrating the required support from specialised partnering teams to achieve successful remediation and country acceptance health targets. You will be accountable for working … to communicate effectively with directors and above, masters presentation skills, acting as a consultant across the business Analytic Thinking: Is very familiar with data (able to manipulate it), trend analysis and rootcauseanalysis Problem Solving: can break down complex acceptance technical problems and resolve them working cross functionally Speak Fluent Spanish Responsibilities Manages technical communications … experience of the payment ecosystem, preferably from a scheme or acquiring background Extensive experience in managing card acceptance (technical remediation) from an operational perspective Proficient knowledge of Excel, Trend Analysis and RootCauseAnalysis are essential Good knowledge of Power Point, proficient in delivering presentations Natural relationship builder able to proficiently set and maintain great relationships More ❯
bradford, yorkshire and the humber, united kingdom Hybrid / WFH Options
Octopus Computer Associates Ltd
Technical Acceptance Manager/Consultant is responsible for leading and supervising all related technical acceptance enablement activities as part of the Spanish speaking countries , leveraging a strong trend and rootcauseanalysis approach, while orchestrating the required support from specialised partnering teams to achieve successful remediation and country acceptance health targets. You will be accountable for working … to communicate effectively with directors and above, masters presentation skills, acting as a consultant across the business Analytic Thinking: Is very familiar with data (able to manipulate it), trend analysis and rootcauseanalysis Problem Solving: can break down complex acceptance technical problems and resolve them working cross functionally Speak Fluent Spanish Responsibilities Manages technical communications … experience of the payment ecosystem, preferably from a scheme or acquiring background Extensive experience in managing card acceptance (technical remediation) from an operational perspective Proficient knowledge of Excel, Trend Analysis and RootCauseAnalysis are essential Good knowledge of Power Point, proficient in delivering presentations Natural relationship builder able to proficiently set and maintain great relationships More ❯
Altrincham, Greater Manchester, United Kingdom Hybrid / WFH Options
Octopus Computer Associates Ltd
Technical Acceptance Manager/Consultant is responsible for leading and supervising all related technical acceptance enablement activities as part of the Spanish speaking countries , leveraging a strong trend and rootcauseanalysis approach, while orchestrating the required support from specialised partnering teams to achieve successful remediation and country acceptance health targets. You will be accountable for working … to communicate effectively with directors and above, masters presentation skills, acting as a consultant across the business Analytic Thinking: Is very familiar with data (able to manipulate it), trend analysis and rootcauseanalysis Problem Solving: can break down complex acceptance technical problems and resolve them working cross functionally Speak Fluent Spanish Responsibilities Manages technical communications … experience of the payment ecosystem, preferably from a scheme or acquiring background Extensive experience in managing card acceptance (technical remediation) from an operational perspective Proficient knowledge of Excel, Trend Analysis and RootCauseAnalysis are essential Good knowledge of Power Point, proficient in delivering presentations Natural relationship builder able to proficiently set and maintain great relationships More ❯
Bury, Greater Manchester, United Kingdom Hybrid / WFH Options
Octopus Computer Associates Ltd
Technical Acceptance Manager/Consultant is responsible for leading and supervising all related technical acceptance enablement activities as part of the Spanish speaking countries , leveraging a strong trend and rootcauseanalysis approach, while orchestrating the required support from specialised partnering teams to achieve successful remediation and country acceptance health targets. You will be accountable for working … to communicate effectively with directors and above, masters presentation skills, acting as a consultant across the business Analytic Thinking: Is very familiar with data (able to manipulate it), trend analysis and rootcauseanalysis Problem Solving: can break down complex acceptance technical problems and resolve them working cross functionally Speak Fluent Spanish Responsibilities Manages technical communications … experience of the payment ecosystem, preferably from a scheme or acquiring background Extensive experience in managing card acceptance (technical remediation) from an operational perspective Proficient knowledge of Excel, Trend Analysis and RootCauseAnalysis are essential Good knowledge of Power Point, proficient in delivering presentations Natural relationship builder able to proficiently set and maintain great relationships More ❯
Bolton, Greater Manchester, United Kingdom Hybrid / WFH Options
Octopus Computer Associates Ltd
Technical Acceptance Manager/Consultant is responsible for leading and supervising all related technical acceptance enablement activities as part of the Spanish speaking countries , leveraging a strong trend and rootcauseanalysis approach, while orchestrating the required support from specialised partnering teams to achieve successful remediation and country acceptance health targets. You will be accountable for working … to communicate effectively with directors and above, masters presentation skills, acting as a consultant across the business Analytic Thinking: Is very familiar with data (able to manipulate it), trend analysis and rootcauseanalysis Problem Solving: can break down complex acceptance technical problems and resolve them working cross functionally Speak Fluent Spanish Responsibilities Manages technical communications … experience of the payment ecosystem, preferably from a scheme or acquiring background Extensive experience in managing card acceptance (technical remediation) from an operational perspective Proficient knowledge of Excel, Trend Analysis and RootCauseAnalysis are essential Good knowledge of Power Point, proficient in delivering presentations Natural relationship builder able to proficiently set and maintain great relationships More ❯
Leigh, Greater Manchester, United Kingdom Hybrid / WFH Options
Octopus Computer Associates Ltd
Technical Acceptance Manager/Consultant is responsible for leading and supervising all related technical acceptance enablement activities as part of the Spanish speaking countries , leveraging a strong trend and rootcauseanalysis approach, while orchestrating the required support from specialised partnering teams to achieve successful remediation and country acceptance health targets. You will be accountable for working … to communicate effectively with directors and above, masters presentation skills, acting as a consultant across the business Analytic Thinking: Is very familiar with data (able to manipulate it), trend analysis and rootcauseanalysis Problem Solving: can break down complex acceptance technical problems and resolve them working cross functionally Speak Fluent Spanish Responsibilities Manages technical communications … experience of the payment ecosystem, preferably from a scheme or acquiring background Extensive experience in managing card acceptance (technical remediation) from an operational perspective Proficient knowledge of Excel, Trend Analysis and RootCauseAnalysis are essential Good knowledge of Power Point, proficient in delivering presentations Natural relationship builder able to proficiently set and maintain great relationships More ❯
london, south east england, united kingdom Hybrid / WFH Options
Octopus Computer Associates Ltd
Technical Acceptance Manager/Consultant is responsible for leading and supervising all related technical acceptance enablement activities as part of the Spanish speaking countries , leveraging a strong trend and rootcauseanalysis approach, while orchestrating the required support from specialised partnering teams to achieve successful remediation and country acceptance health targets. You will be accountable for working … to communicate effectively with directors and above, masters presentation skills, acting as a consultant across the business Analytic Thinking: Is very familiar with data (able to manipulate it), trend analysis and rootcauseanalysis Problem Solving: can break down complex acceptance technical problems and resolve them working cross functionally Speak Fluent Spanish Responsibilities Manages technical communications … experience of the payment ecosystem, preferably from a scheme or acquiring background Extensive experience in managing card acceptance (technical remediation) from an operational perspective Proficient knowledge of Excel, Trend Analysis and RootCauseAnalysis are essential Good knowledge of Power Point, proficient in delivering presentations Natural relationship builder able to proficiently set and maintain great relationships More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Octopus Computer Associates Ltd
Technical Acceptance Manager/Consultant is responsible for leading and supervising all related technical acceptance enablement activities as part of the Spanish speaking countries , leveraging a strong trend and rootcauseanalysis approach, while orchestrating the required support from specialised partnering teams to achieve successful remediation and country acceptance health targets. You will be accountable for working … to communicate effectively with directors and above, masters presentation skills, acting as a consultant across the business Analytic Thinking: Is very familiar with data (able to manipulate it), trend analysis and rootcauseanalysis Problem Solving: can break down complex acceptance technical problems and resolve them working cross functionally Speak Fluent Spanish Responsibilities Manages technical communications … experience of the payment ecosystem, preferably from a scheme or acquiring background Extensive experience in managing card acceptance (technical remediation) from an operational perspective Proficient knowledge of Excel, Trend Analysis and RootCauseAnalysis are essential Good knowledge of Power Point, proficient in delivering presentations Natural relationship builder able to proficiently set and maintain great relationships More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Octopus Computer Associates Ltd
Technical Acceptance Manager/Consultant is responsible for leading and supervising all related technical acceptance enablement activities as part of the Spanish speaking countries , leveraging a strong trend and rootcauseanalysis approach, while orchestrating the required support from specialised partnering teams to achieve successful remediation and country acceptance health targets. You will be accountable for working … to communicate effectively with directors and above, masters presentation skills, acting as a consultant across the business Analytic Thinking: Is very familiar with data (able to manipulate it), trend analysis and rootcauseanalysis Problem Solving: can break down complex acceptance technical problems and resolve them working cross functionally Speak Fluent Spanish Responsibilities Manages technical communications … experience of the payment ecosystem, preferably from a scheme or acquiring background Extensive experience in managing card acceptance (technical remediation) from an operational perspective Proficient knowledge of Excel, Trend Analysis and RootCauseAnalysis are essential Good knowledge of Power Point, proficient in delivering presentations Natural relationship builder able to proficiently set and maintain great relationships More ❯
london (west end), south east england, united kingdom Hybrid / WFH Options
Octopus Computer Associates Ltd
Technical Acceptance Manager/Consultant is responsible for leading and supervising all related technical acceptance enablement activities as part of the Spanish speaking countries , leveraging a strong trend and rootcauseanalysis approach, while orchestrating the required support from specialised partnering teams to achieve successful remediation and country acceptance health targets. You will be accountable for working … to communicate effectively with directors and above, masters presentation skills, acting as a consultant across the business Analytic Thinking: Is very familiar with data (able to manipulate it), trend analysis and rootcauseanalysis Problem Solving: can break down complex acceptance technical problems and resolve them working cross functionally Speak Fluent Spanish Responsibilities Manages technical communications … experience of the payment ecosystem, preferably from a scheme or acquiring background Extensive experience in managing card acceptance (technical remediation) from an operational perspective Proficient knowledge of Excel, Trend Analysis and RootCauseAnalysis are essential Good knowledge of Power Point, proficient in delivering presentations Natural relationship builder able to proficiently set and maintain great relationships More ❯
Ashton-Under-Lyne, Greater Manchester, United Kingdom Hybrid / WFH Options
Octopus Computer Associates Ltd
Technical Acceptance Manager/Consultant is responsible for leading and supervising all related technical acceptance enablement activities as part of the Spanish speaking countries , leveraging a strong trend and rootcauseanalysis approach, while orchestrating the required support from specialised partnering teams to achieve successful remediation and country acceptance health targets. You will be accountable for working … to communicate effectively with directors and above, masters presentation skills, acting as a consultant across the business Analytic Thinking: Is very familiar with data (able to manipulate it), trend analysis and rootcauseanalysis Problem Solving: can break down complex acceptance technical problems and resolve them working cross functionally Speak Fluent Spanish Responsibilities Manages technical communications … experience of the payment ecosystem, preferably from a scheme or acquiring background Extensive experience in managing card acceptance (technical remediation) from an operational perspective Proficient knowledge of Excel, Trend Analysis and RootCauseAnalysis are essential Good knowledge of Power Point, proficient in delivering presentations Natural relationship builder able to proficiently set and maintain great relationships More ❯
affected staff and senior management. Furthermore, you will be responsible for the adoption and delivery of ITIL-based Incident and Problem Management processes , proactively reviewing support queues, leading complex root-cause investigations, and implementing process or technology changes to prevent recurrent issues. A significant part of your remit will be to establish and maintain a robust business continuity … with the ability to translate complex technical issues into understandable concepts for senior staff and the proven ability to negotiate, influence, and recommend process/technology changes. Problem Management & Root-CauseAnalysis: Significant experience in leading root-cause investigations (RCA), trend analysis of incident logs, and managing identified problems to prevent recurrence. Desirable Executive … Presentation Skills: Experience in presenting complex status and analysis in formats such as PowerPoint presentations or formal reports to senior boards or large groups of staff. Performance Metrics Analysis: Experience in gathering, analysing, and acting upon data (e.g., from incidents, service requests) to optimise the technical and operational environment and drive continuous improvement. Disclosure and Barring Service Check More ❯
South West London, London, England, United Kingdom
Michael Page Technology
an escalation point for complex issues that junior technicians are unable to resolve. Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders. RootCauseAnalysis: Perform rootcauseanalysis for recurring issues and recommend long-term solutions. Process Improvement: Identify areas for process improvement within the service More ❯
South West London, London, England, United Kingdom
Michael Page Technology
an escalation point for complex issues that junior technicians are unable to resolve. Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders. RootCauseAnalysis: Perform rootcauseanalysis for recurring issues and recommend long-term solutions. Process Improvement: Identify areas for process improvement within the service More ❯
data layers capture what matters most. Adopt a consultative approach with CRO, Digital Product, and E-commerce teams to define tracking requirements, measure test results, and provide deep-dive rootcauseanalysis on performance. Manage and guide complex analytical projects, such as customer journey analysis, segmentation, or rootcauseanalysis, to explain what … structures for web and app. Advanced SQL and strong experience with BigQuery and Databricks. Strong experience with data visualisation tools, preferably Tableau or Looker. Proficiency in Python for data analysis is a strong plus. Experience with advanced analytics techniques, such as segmentation, and familiarity with A/B testing tools and CRO analysis. Experience with Git (or similar) for More ❯
Aberdeen, Scotland, United Kingdom Hybrid / WFH Options
prosource.it
issues before they escalate Lead or contribute to the technical planning and execution of infrastructure projects, ensuring alignment with business and IT strategies Investigate and resolve recurring problems, performing rootcauseanalysis to prevent future incidents Create and maintain high-quality documentation, including operational support guides, and participate in peer reviews to ensure accuracy and consistency Ensure … EMC Isilon (legacy support) Microsoft Azure IaaS and cloud migration projects Understanding of cybersecurity principles and best practices, with a proactive approach to risk mitigation Strong analytical skills, including rootcauseanalysis and resolution of business-critical incidents Demonstrated interest in emerging technologies, with a commitment to continuous learning and professional development Self-motivated and proactive, with More ❯
aberdeen, north east scotland, united kingdom Hybrid / WFH Options
prosource.it
issues before they escalate Lead or contribute to the technical planning and execution of infrastructure projects, ensuring alignment with business and IT strategies Investigate and resolve recurring problems, performing rootcauseanalysis to prevent future incidents Create and maintain high-quality documentation, including operational support guides, and participate in peer reviews to ensure accuracy and consistency Ensure … EMC Isilon (legacy support) Microsoft Azure IaaS and cloud migration projects Understanding of cybersecurity principles and best practices, with a proactive approach to risk mitigation Strong analytical skills, including rootcauseanalysis and resolution of business-critical incidents Demonstrated interest in emerging technologies, with a commitment to continuous learning and professional development Self-motivated and proactive, with More ❯
inverurie, north east scotland, united kingdom Hybrid / WFH Options
prosource.it
issues before they escalate Lead or contribute to the technical planning and execution of infrastructure projects, ensuring alignment with business and IT strategies Investigate and resolve recurring problems, performing rootcauseanalysis to prevent future incidents Create and maintain high-quality documentation, including operational support guides, and participate in peer reviews to ensure accuracy and consistency Ensure … EMC Isilon (legacy support) Microsoft Azure IaaS and cloud migration projects Understanding of cybersecurity principles and best practices, with a proactive approach to risk mitigation Strong analytical skills, including rootcauseanalysis and resolution of business-critical incidents Demonstrated interest in emerging technologies, with a commitment to continuous learning and professional development Self-motivated and proactive, with More ❯
Infrastructure Engineers to join their team in Corsham. As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, rootcauseanalysis and completion of change requests. Please note you will need to be eligible to attain security clearance once you have started in the position which … the company will provide. The Role As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, rootcauseanalysis and completion of change requests. The Responsibilities * Call and incident Management * Respond to service calls and resolve incidents to ensure SLA targets are achieved * Increase the First More ❯
effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive rootcauseanalysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a … end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate and lead RootCauseAnalysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds … prioritised, and assigned in accordance with business impact and urgency. Maintain high-quality incident records, including timelines, actions taken, and resolution details. Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. Monitor incident More ❯
effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive rootcauseanalysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a … end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate and lead RootCauseAnalysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds … prioritised, and assigned in accordance with business impact and urgency. Maintain high-quality incident records, including timelines, actions taken, and resolution details. Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. Monitor incident More ❯
london (city of london), south east england, united kingdom
Slaughter and May
effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive rootcauseanalysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a … end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate and lead RootCauseAnalysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds … prioritised, and assigned in accordance with business impact and urgency. Maintain high-quality incident records, including timelines, actions taken, and resolution details. Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. Monitor incident More ❯
management activities. Champion enterprise process frameworks and build trusted relationships across the business. Requirements: Strong knowledge of structured methodologies such as LEAN, Kaizen, or Six Sigma. Skilled in requirements analysis, rootcauseanalysis, gap analysis, decision analysis, and SWOT. Ability to interpret large datasets and deliver actionable insights. Experience with Microsoft Dynamics 365, Visio More ❯
tuning, indexing, query optimization, and performance monitoring. Develop and maintain scripts, APIs, and services to support data integration, replication, and reporting. Troubleshoot and resolve database and display issues, perform root-causeanalysis and corrective actions. Maintain documentation, including database schemas, and display specifications. Your Profile Key skills/knowledge/experience: Hands-on expertise on SCADA/… and problem-solving skills. Hands on experience with GE PowerOn Reliance (XA21), AEMS Platform, GE eTerra, and PowerOn Advantage Software. Effective communication and collaboration skills. Experience in incident management, root-causeanalysis, and troubleshooting production issues. Rewards & Benefits: TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health More ❯
tuning, indexing, query optimization, and performance monitoring. Develop and maintain scripts, APIs, and services to support data integration, replication, and reporting. Troubleshoot and resolve database and display issues, perform root-causeanalysis and corrective actions. Maintain documentation, including database schemas, and display specifications. Your Profile Key skills/knowledge/experience: Hands-on expertise on SCADA/… and problem-solving skills. Hands on experience with GE PowerOn Reliance (XA21), AEMS Platform, GE eTerra, and PowerOn Advantage Software. Effective communication and collaboration skills. Experience in incident management, root-causeanalysis, and troubleshooting production issues. Rewards & Benefits: TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health More ❯