Service Delivery Analyst
- Hiring Organisation
- Gerrard White
- Location
- Salford, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent, Work From Home
Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration, and Risk Management. This role includes collaboration with technical and business teams to resolve root causes of service issues, drive continuous improvement, and ensure smooth transition of changes into live service. Key Responsibilities: Service Governance & Process Management Embed … Configuration Management Database (CMDB). Incident & Problem Management Coordinate rapid response to Major Incidents, ensuring timely communication and resolution. Facilitate postincident reviews and root cause analysis to prevent recurrence. Service Continuity & Risk Management Govern IT Service Continuity and Disaster Recovery processes; plan and execute DR tests. Maintain ...