theale, south east england, United Kingdom Hybrid / WFH Options
Cornerstone
services and 3rd party suppliers are implemented, relevant, and maintained: Incident Management – Incidents are managed effectively to ensure minimum service disruption. Problem management - Effective rootcauseanalysis and identifying Problem Repetition Avoidance;(PRA) actions to avoid recurrence. Change Management - BAU and project changes thoroughly assessed via the More ❯
Leicester, Leicestershire, United Kingdom Hybrid / WFH Options
TMHCCI
such as Katalon Studio. Collaborate closely with the Engineering Delivery Leads to explore opportunities to introduce in-sprint automation within the testing lifecycle. Conduct rootcauseanalysis for defects and ensure timely resolution with development teams. Support business users with acceptance testing where required and facilitate demos More ❯
glasgow, central scotland, United Kingdom Hybrid / WFH Options
Getronics
with cross-functional teams, including product development, marketing, and IT, to ensure continuous improvement in customer satisfaction and business performance. What to expect: Data Analysis & Insight Generation: Collect and analyse customer and business data from multiple sources, including surveys, feedback forms, CRM systems, and transactional databases. Interpret data to … areas for improvement in the customer experience journey. Apply statistical techniques and predictive modelling to forecast customer trends and anticipate future needs. Use exploratory analysis to detect patterns, correlations, and anomalies in data. Data Management & Engineering: Analyse existing data structures to understand their architecture and relationship to business processes. … develop processes for data collection, extraction, cleansing, transformation, and integration to ensure high data quality and eliminate inconsistencies. Develop efficient data schemas to facilitate analysis and integration with other sources. Reporting & Visualisation: Prepare comprehensive reports and dashboards to communicate key findings and recommendations to stakeholders. Develop dynamic reports and More ❯
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
Aztec
issues management and risk acceptance processes. Lead on the review of material Technology Risk Events ensuring that actual/potential losses, fix details and rootcauseanalysis is reported in a timely and accurate manner within risk governance. Take a lead role in the identification and evaluation … technology risks and issues within the Chief Risk Office and to wider risk governance and recommend appropriate mitigation. Provide insightful data driven technology risk analysis to support risk-based decision-making. Provide subject matter expertise on emerging technology risks and report emerging technology risks within risk governance as part … NIST, ISO. Demonstrable extensive relevant experience of technology risk management in either a 1LoD or 2 LoD capacity (2LoD preferrable). Experience in scenario analysis and resilience impact assessments would be advantageous. Core skills and competencies A strong working knowledge of Microsoft products including Excel and Word, strong analytical More ❯
Ensure compliance with enterprise data governance and security policies . Collaborate closely with Data Engineers and DevOps teams to enhance reliability and performance. Conduct rootcauseanalysis and post-deployment validation for production pipelines. System Review & Collaboration - Engage with the Solution Architect and Lead Data Engineer to … Identify, log, track, and manage defects using issue-tracking tools. Collaborate with developers to troubleshoot and resolve issues quickly within sprint timelines. Documentation & Impact Analysis - Maintain detailed records of test cases, execution results, defects, and QA sign-off. Provide impact assessments for production changes and test results. Version Control More ❯
the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support to stakeholders across Logistics, helping to optimise operational efficiency. This role is critical in supporting our data-driven approach … visualise data to support decision-making. Supporting the consolidation of data from multiple sources across Logistics, ensuring accuracy and consistency. Identifying trends and conducting rootcauseanalysis to improve key performance indicators. Collaborating with various teams across Logistics, Finance, and Technology to contribute to strategic projects. Ensuring … compliance with best practice security management in all data-related tasks. About you - Requirements to be considered: Strong data analysis and problem-solving skills. Technical proficiency in SQL, VBA, or other relevant programming/scripting languages. Experience using and building BI tools to create insightful reports. Ability to collaborate More ❯
the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support to stakeholders across Logistics, helping to optimise operational efficiency. This role is critical in supporting our data-driven approach … visualise data to support decision-making. Supporting the consolidation of data from multiple sources across Logistics, ensuring accuracy and consistency. Identifying trends and conducting rootcauseanalysis to improve key performance indicators. Collaborating with various teams across Logistics, Finance, and Technology to contribute to strategic projects. Ensuring … compliance with best practice security management in all data-related tasks. About you - Requirements to be considered: Strong data analysis and problem-solving skills. Technical proficiency in SQL, VBA, or other relevant programming/scripting languages. Experience using and building BI tools to create insightful reports. Ability to collaborate More ❯
Enable initiatives to enhance data quality, reporting accuracy, and actionable insights. Define and maintain data quality rules and metrics aligned with business requirements. Conduct rootcauseanalysis on data issues and lead initiatives to remediate them. Support the development of automated reporting infrastructure to monitor data integrity. … years of hands-on experience as a Data Analyst in large-scale IT or digital transformation programmes. Strong expertise in data management and analysis within a cross-functional, enterprise environment. Proficiency with SQL, relational databases, Microsoft Excel, and business intelligence tools (e.g., Power BI, Tableau). Solid understanding of More ❯
Accrington, Lancashire, North West, United Kingdom
Firstbus
made in a timely manner. Work in conjunction the First central finance teams, to produce period end accounts, manage client accruals/provisions and analysis of variances where required. Work with First central finance (AP) to develop and manage a robust aged debt and credit control process to ensure … and new account set up as per FTS T&Cs. Drive efficiency through a continuous improvement approach to review all processes, procedures and documentation. Rootcauseanalysis through the handling of queries and use that data to make recommendations for business improvements. Work alongside the Systems team … support the Client Account Managers and attend client contract review meetings as required. Support the submission of future tenders by providing data and pricing analysis relevant as required. Skills/Experience Experience of leading and developing teams Experience of continuous improvement methodologies, with a solution focused approach Experience of More ❯
helping shape our commercial strategy as we move into the new AMP8 period. Here are some of the activities you will be involved with Analysis and collation of data from various management information sources Producing reports on a regular basis to inform commercial decision-making and aid continuous improvement … in line with Clancy standards Using data analytics to perform detailed rootcauseanalysis on trends and identify actions required by liaising with various functions across the business and interrogating information available on systems Analysing data to show key themes, trends and highlight risks to the business More ❯
cyber security incident response plans, procedures, and playbooks. Manage post-incident activity to include scheduling and chairing Post Incident Reviews (PIR), the documentation of RootCauseAnalysis (RCA) for security incidents and the tracking of actions to prevent incident recurrence and strengthen relevant controls. Plan, execute and … solutions, Identity and Access Management and Data Loss Prevention tools and technologies preferably including FortiSIEM, Q-Radar, Sentinel, Darktrace, Microsoft Defender. Log correlation and analysis, including chain of custody and forensics investigations and requirements. Experience managing suppliers for an outsourced Managed Security Services (MSS) in an environment with both More ❯
ESXi or Hyper-V Working knowledge of cloud ecosystems, ideally Azure or AWS Confident diagnosing and troubleshooting infrastructure-level issues A practical approach to rootcauseanalysis and long-term resolution planning Excellent stakeholder engagement and documentation capabilities Familiarity with disaster recovery planning and business continuity support More ❯
part of the IT delivery process Execute automated test scripts, analyse test results, and report defects, providing accurate and detailed information to aid in rootcauseanalysis and issue resolution Actively support the control environment, maintaining control effectiveness across existing controls, being mindful of emergent risks across More ❯
part of the IT delivery process Execute automated test scripts, analyse test results, and report defects, providing accurate and detailed information to aid in rootcauseanalysis and issue resolution Actively support the control environment, maintaining control effectiveness across existing controls, being mindful of emergent risks across More ❯
Reigate, Surrey, United Kingdom Hybrid / WFH Options
Willis Towers Watson
observability platforms such as Datadog Proactively monitor production and other environments to ensure stability, availability, security and integrity Participate in incident response, troubleshooting, and rootcauseanalysis to mitigate and prevent future issues Work closely with engineering, support and operations teams to upskill and promote knowledge transfer More ❯
smart enhancements. Supporting compliance with SOx, audit and security standards such as ISO27001 and Cyber Essentials. Investigating and resolving incidents, supporting users, and ensuring rootcauseanalysis is actioned. Mentoring junior colleagues and shaping the multi-year IT strategy with your SAP expertise. What were looking for More ❯
london (battersea), south east england, United Kingdom
Databarracks
as PowerShell, ARM templates, or Terraform. Drive continuous improvement and cost optimization efforts across the environment. - Monitoring & Troubleshooting: Monitor system performance and availability. Lead rootcauseanalysis and resolution of complex infrastructure incidents and problems. - Collaboration & Leadership: Mentor junior team members and collaborate cross-functionally with cloud More ❯
Reigate, Surrey, United Kingdom Hybrid / WFH Options
Willis Towers Watson
and provide updates on projects and system status Contribute to the design, build and operational management of the services Lead incident response, troubleshooting, and rootcauseanalysis to mitigate and prevent future issues Work closely with engineering, support and operations teams to upskill and promote knowledge transfer More ❯
Market Drayton, Shropshire, West Midlands, United Kingdom
Muller Dairy
Problem Management process tasks in adherence with departmental and company requirements - Support problem management reporting (KPIs and customer SLAs) - Accountable for the delivery of RootCauseAnalysis and problem resolution within given KPI - Create documentation and deliver to SharePoint portal for temporary workarounds - Knowledge and in-depth More ❯
london, south east england, United Kingdom Hybrid / WFH Options
psd group
documentation of modern, secure, and scalable software systems (mostly Java-based with AWS cloud architecture) Investigate issues in production, review logs, and assist in rootcauseanalysis Map and document APIs, data flows, integration points, and system processes Collaborate in Agile teams (Scrum/Kanban) and support … user story refinement, testing, and delivery Communicate technical insights clearly across teams, clients, and stakeholders Your Profile: Background in software engineering or systems analysis, with a solid understanding of the SDLC Familiarity with Java, Spring Boot, and microservices architecture Experience with REST/SOAP APIs, SQL queries, and writing More ❯
Problem Management: Oversee and manage incidents and problems within your organisational area. • Operational Direction: Provide clear direction to operational teams during and after incidents. • RootCauseAnalysis: Identify and understand the causes of incidents and determine the best methods to eliminate the root cause. • Impact Assessment More ❯
Hook, south east england, United Kingdom Hybrid / WFH Options
HCLTech
have Cisco and other industry standard networking certifications Extensive experience in System Fault Tolerance, Networking Designing, Business continuity and Disaster recovery Expertise in the analysis, implementation, troubleshooting & documentation of LAN/WAN architecture and good experience on IP services. Excellent communication skills (Verbal and Written) Experience in representation in … BGP and ability to interpret and resolve complex route table problem Adhering to SLAs Mentoring/Training Team Members Handling tickets/requests Perform rootcauseanalysis Troubleshooting technical issues Defining processes and ensuring that the processes are adhered to Oversees and is responsible for successful completion More ❯
system performance. Process Improvement : Continuously assess and refine IT processes, identify bottlenecks, and implement best practices to streamline operations and improve service quality. Data Analysis & Reporting: Use data analytics to monitor the effectiveness of manufacturing processes, identify areas for improvement, and report on key performance indicators (KPIs) to leadership. … engineering, IT operations or IT service management. Capability to manage change, navigate cross-functional environments and communicate with all key stakeholders. Ability to perform rootcauseanalysis and identify long-term solutions to recurring incidents or issues using relevant tools and techniques. Project management skills with the More ❯
Paragon. Your responsibilities will include: Collaborating with technical and business teams to design effective system solutions Supporting system changes, enhancements, and upgrades Assisting in rootcauseanalysis of recurring issues Ensuring a smooth transition from change to business-as-usual Communicating complex technical concepts to non-technical … only. I look forward to hearing from you. KEY SKILLS: SAP Systems Analyst, Operational Applications, SAP S/4HANA, Change Management, Communication Skills, Technical Analysis, Problem Solving, Stakeholder Engagement More ❯